FedEx Complaints & Reviews

Hi,
I got a call and then mail from cogenteservices regarding kyc docs submission. They asked me to submit aadhar doc and authorization letter to the said id.
However, in the last mail they also said about one thing which they never discussed with me :
2) importer exporter code (Iec) is mandatory for all shipments imported into india. Please mention the iec number along with the kyc documentation).

I put...

UWhy dont you provide real-time tracking of shipment? I've been seeing the same status for last three days. Also, I want to suggest if you can provide the contact details of the delivery agent.
Last time it was a very good experience in having business with you, but this time you are going to lose a customer with your bad service and also due to the Customer Care Centre of being absolutely a NO HELP....

Hello!
I have sent a b’day gift for a friend in mumbai, india. The tracking status shows it’s delayed as goods are subject to regulatory review. All i have in the package is t - shirts, choclates and sunglasses.
I am afraid the choclates might melt and ruin other stuff too in package. How do i get it cleared? I have tried to contact local fedex office here but they are not much of a help. I do not know what to do further....

Hi my awb number is[protected]. The shipment is with team fed ex for above 20 days now. It if for my business. They messed it up because of two boxes in one shipment and now they're not releasing my shipment from delhi. The customer care is useless and so their clearance agent - imran parmar, neither does he get on call or help. I am sick of fedex. Because of their mistake i am paying the cost...

Tracking id
[protected]

Very very lazy delivery people. So upset with their response. They cant even send a parcel within local destination point. Infact they are asking me to come and pickup. What the hell. Fed up with fedex. I regret for using this. Dtdc far better than this. Moreover officials are answering that it will take few more days like 5 days for delivery. What will they do till then..,?? Sleep? Or use my...

This is most racist behavior from fedex (Provide feedback to us counterpart but no manner talking to indian receiver). Even after providing duty exemption certificate/ customer clearance certificate u guys didn't provide my shipment. I have been asked to pay shipping cost, i have done that still my shipment is not provided. For one shipment i have been charged by three times. That's mistake from your end. But u didn't acknowledge it....

A package was sent from rajkot to chennai on 14 th may. Delivery was expected on 19th may.! 9th may i called the courier office, they told they will deliver evening. Dint deliver. Then again 21st may called thrice and gave complaint. They told they will deliver on 21st evening. They dint deliver. Again 22nd morning gave complaint. They told they will deliver within morning. Then again in the evening. Then gave a number to communicate. The...

Had scheduled a pickup for tuesday, 17th may, 2018 in the name o[censored]tkarsh nahata (Ccunw52) from pin code 700088 to 734005.

Due to operational issues the pickup was delayed by a day, the reason being breakdown of pickup van. Now when the pickup was done post 24 hrs, there was payment made as per the correct dimension given on tele booking. I, e. 2880.

The operational team gets back and says there is dimensional...

My parcel booked on april 26th for canada booked from mumbai, india is undelivered. Booking date shows as 30th april on your website. No further status update.
I need information regarding the same.
It has been 3 weeks now was booked in expedited shipping.
Need the parcel to reach b. C, canada
Tracking no :[protected].
Was booked through shipping company in mumbai called translink courier....

Re: This shipment number[protected].

I got a call on 10th Of May, 2018 at 10 am that they need my KYC documents to clear customs, which I emailed them within 30 minutes. Yesterday passed, today has passed but my shipment hasn't cleared customs yet.

This is an important and time sensitive shipment for me and I needed it delivered asap. But because of their lack of service I am facing issues. I have emailed...

Hi

On 2/5/2018 i got phone call in order to clear your shipment "[protected]"
They requested to provide my id number and expire date

Now its more then 5 days but no update from fedex, on 5th june i talked on their no [protected] and they said they have received my documents and its under process i called again to get new update and no new

No body is giving any correct update nor clearing...

Fedex — don't trust fedex.. pathetic service from them. they are unable to deliver even after 40 days.

I am facing seriously bad response from fedex.
Recently they are unable to deliver product even after 30 days. And the team giving same reason every time that product needs to be scanned or needs to be physically inspected. But nothing is happening. It is fedex responsibility to carry out physical inspection with...

My shipment has arrived from china to india in 2 days and has been sitting in bangalore since 6 days.

There is no proper guidance and update from you people. It is really a pity that you call yourself a global company.

I have called various teams across fedex on more than 50 occasions with no respite.

I have sent the kyc docs on 27th and have also resent them to various people on more than 5 instances.br...

First they didn't delivered products in time. And when i called in their domestic helpline they pick up my call but couldn't speak. I didn't received my product yet. I ordered a mi tv 4a (32 inch). They set the delivery date 3/05/2018. But can't delivered it in time. When i call them they told me to wait for more few days. But they didn't deliver the product yet. And when i call in them they pick up it but could not responded....

Awb[protected] was received in compromised condition. There were holes in the package and many accessories were missing. The package contained accessories needed to assemble chairs imported from china. The package contained a small carton containing screws and these screws were found missing.

I have also paid close to 4000 inr towards customs for a package that was already paid shipping for. This is very disheartening considering...

Tracking ID:[protected]

I have been charged 41, 875 INR as taxes of the shipment from US.The sender has paid the taxes amount but yet they fail to confirm and delivery delayed.I am going back to my home town and told them to deliver today itself but the customer care team in Fedex is not usefull so far.

My status is still the same and no call received from the fedex.I was always a big fan of fedex but i have...

I wonder why my FedEx shipment[protected]; a replacement for my warrantied, malfunctioned product has been levied customs duty of Rs. 1200? [Informed by ur Srinagar JK, Office] I haven't spent even a penny to buy this product. Check the screenshot! Isn't the replacement TAG there?

Also, check the email that you have sent me. It clearly states this is a replacement which simply means; not even a single penny has been spent...

I got my fedex express international express package on wed, mar 14, 09:38 am with damaged box and missing contents. I filled a compain to fedex usa but they said i will have to contact the shipper in india. When i sent my pictures of damaged package, shipper said its not possible. Fedex cannot do this. I sent the picture right after i got the package and they didn't want to do anything....

Fedex express fedex express fedex express. Dosto fedex courier ek dhokhebaz company hai. Yeh courier company. Logo ke costly gift courier me se nikal lete hai. Mera ten lac ka gift enohe ne courier se nikal liya jo 23/01/2016 ko a/c no.[protected] reciept no.[protected] / ha. Or aj tak muje koi be jawab nahi diya. Dosto ap es courier company ko chhod kar kisi be company se courier karva lena. Lekin in par vishwas nahi karna. Inka staff misbehaviour...

The following mail sent by customs bangalore.
Fedex team was wrongly filled the bill of entry while customs clearance.

— forwarded message —
From: bacc courier
Date: sat, 24 mar 2018, 1:29 pm
Subject: regarding duty confirmation
To:
Cc: chiefcommissionersunitcustomsbangalore chiefcommissionersunitcustomsbangalore, principal commissioner of customs, bengaluru airport and air cargo...