FedEx Complaints & Reviews

A package[protected] sent from Pune reached Hyderabad FedEx facility on 5/July/2018 13:44 but not delivered to addressee until 8/July/2018 12:30

[protected]
---
No scheduled delivery date available at this time.
Scheduled delivery: Pending
IN TRANSIT
At local FedEx facility
HYDERABAD, TS
05/07/2018 - Thursday 18:55
At local FedEx facility
HYDERABAD IN
15:15
At local FedEx facility
Package not due for delivery
HYDERABAD IN
13:44
At local FedEx facility
HYDERABAD IN

My order from alibaba on september 2017 has not been delivered till today. The order was handed over to fedex courrier and when i tracked it, my order reached delhi and they did not ship any further. Then, i called fedex courrier, they told me that they would send the products. Even after several calls, my order was still placed in delhi. I had spent a large amount of money for it and i do not want my money to go to waste. So, i'll be thankful if you can fix my issue.

I have shipped one package against tracking number[protected] dated on 27th june, when i called fedex customer care for rto they told me to email them on [protected]@fedex.com so i emailed them on 28th june and they reply

(With reference to your below email, please be informed that we have forwarded the below information to the respective destination team.
The request no which may be used in this regard with respect to your future communications is [protected].
Our trace team will co-ordinate with operations to arrange delivery.)

Next day i. E 29th june i have sent the reminder mail but they have sent me the same email as above.

30th june shipment has been delivered to customer. So i called fedex customer care and told them when i emailed you not to deliver the package then why you have delivered they reply if you want the rto then why u have shipped and also they told me that i have to pay for pick up now

Pathetic service from fedex india

My shipment number[protected] is been held in custom due to misconceptions of it been business parcel not an individual parcel.

On 25/6 i contacted them they said i need to fill kyc document and authorisation letter, i fill them and send it back.

Later i got mail that authorisation letter needs to be in company letter head because my delivery address was my company address where i work.

I told them that i have given my company address so that i can pick my parcel from here as no one would be there to pick from my home.

By sending numerous mail to [protected]@cogenteservices.in i have not got any proper response.

How can i provide my company letter head where i work?? I don’t owned the company?

I had shipment[protected] coming from hong kong to bangalore. It was shipped on June 1st and from June 7th it is under "Clearance delay - Import". "Shipment is under open examination by customs". Every time i call customer care this is the status given to me and i am asked to wait and there is no timeline in which it will be cleared.

This is clearly delay in getting customs cleared by fedex and as shipment is 3 large cartons, Fedex will charge huge amount of warehouse charge which I don't see any reason to pay for same.

There is no proper update from Local office as they don't bother to answer calls as well. after dialing 7-8 times, they will pick calls.

Not kind of service expected by Fedex

I had a shipment coming from hongkong vide tracking[protected] of fedex. There is no update since 8th june 2018 and its been over a week. I had received an email from mr sathya raj of fedex on 8th june 2018 saying that the shipment will be cleared in 5 working days. Its been over a week and there is no update and fedex is not even able to give any update. Despite spending high amount for shipping and eventually paying high customs duties and clearing charges i have to wait endlessly for this shipment. They dont have any experience in smooth clearance of shipments. Its always a hit or a miss service and the reason is their high attrition levels. Their staff dealing with customs keep changing every six months and that causes delays as the customs officer are not familiar with them and even doubt them and hence the delay. Even smaller shipping companies in mumbai manange to clear large shipments immediately without delay.

Do not consider fedex for india delivery. There is zero accountability and they make their own decisions regarding when to deliver package. I have had a very bad experience with fedex india. I think the whole india team has no accountability. I called customer care multiple times. Initially the package was supposed to be delivered before 8 pm. They update saying future delivery requested. Now they are making the decision for the customer looks like. Not only have i missed my flight but also my visa interview date due to this.

We had sent the shipment to bangalore (Karnataka) on 30, may 2018 under tracking id #[protected]. The shipment is still undelivered. There is no update on the website after 03rd june, 2018. The expected delivery date is not mentioned on the site,.in spite of complaint raised with customer care we have not got any resolution from customer support. Kindly make arrangement to deliver the shipment today itself. We expect timely and response and resolution from your end.

Shipped this shipment through FedEx International Priority to TIRUCHIRAPALLY, TN, INDIA on June 1st 2018 (PST)
The content is an over the counter Multi-Vitamin (2 bottles) from Amazon.com worth $175.
The shipment has been stuck in Bangalore for the 3+ days now.
The recipient has already contacted FedEx and submitted required documents (KYC form) and also got a confirmation email of the documents received by FedEx June 5th 2018 (IST), but the package hasn't still cleared.
I have tried calling FedEx here in the USA and I am told that their system shows the documents still needed.

I spent close to $185 to ship this as an international priority to India only to find it is stuck in clearance for 3+ days (with all docs submitted from recipient side).

Here is the link to the tracking page;
https://www.fedex.com/apps/fedextrack/?tracknumbers=[protected]&language=en&cntr...⇄

Please advise and I would appreciate this getting resolved soon.

I'm facing this problem second time with fedex courier services. First time i used this service to send some parcel to london. They delivered it in 22 days, which was a worst experience in my working world.

This time i have done all documentation process and everything, even i have paid 100% advance money to them, but they are misguiding me. They picked up goods from me on on 31st may 2018 i. E. Previous thursday, and today is 7th june 2018. 8 days completed but the parcel is still in andheri mumbai. My airway bill no is[protected].

Also the staff is very bad. Don't know how to talk with customers and how to handle the situation. Since last thursday i am calling them and they are saying that it will get clear within hrs, and it will be loaded tonight in cargo flight. I can understand what they are doing. Just playing with me and nothing else. They don't know the importance of customer's parcels, because they receives hundreds of parcels daily. But they should know the importance of loyalty, which they forgot.

Now i can't understand what should i do. Whenever i called them and asked to give me the number of regional manager, or someone who can tell me the exact reason, they always told me "we can't give you direct number." then why they are charging fee if they can't help the customer if they are facing troubles.

I kindly request to all readers (Including fedex online support team) please help me. My airway bill number is[protected]

My name is muhammad and my contact number is [protected].

Thanks

This is to inform you that our fedex no. Is[protected] as we asked for the activation of the account from dwarka new delhi. He said to resend the documents for the activation of the account and they also asked for the payment confirmation within 15 days. We pay the payment and documents we got the email also, mr. Abhinav kumra verbally said the account is active. Now he is saying that our account is not working.
Our outstanding amount is 7200/- which should be our liability.

Track id :[protected]
Name : shailendra sinh rajput
Contact no. [protected]

On 25th from beijing china i ordered 1 equipment.. And from chinese compony they provided commercial invoice everything even that fedex china kept my short name on awb and because of that my shipment delayed
Second reason from the day i started to track my shipment i was doing follow up with [protected]@fedex.com and they sent me mail to forward my kyc details on same mail so i forwarded there and i got reply that my kyc details they will submit with concern department on 28th.. After that my shipment arrived in india on 29th night and status was custom delay specialized form/statement required from recipient. Then on 30th morning at 10.30 again i sent format of deputy commissions letter for name mistake on awb and again forwarded all details of kyc on given another mail id.. And they said me to wait 2 to 3 days... Today 3 days overed and status of tracking detail is goods are subject to regulatory review.. And there isn't any proper answer from customer care that why status still asking to call fedex and my authorization letter and name miss match letter they accepted or not.. They just say wait till next day... And every-time i call fedex they says different thing.. And they still asking u submitted kyc or not.. If i says i already did 4 days back then they says ok then wait till morning.. This is the answer i getting.. Please try to deliver it soon so net time again i can trust fedex..

I had placed an order through souled store, and they gave the package to fedex courier service, airway bill number is[protected].. It is showing delivered but we have not received any parcel, worst part we never received any call also from delivery guy. Such a irresponsible behavior.. I m so fed up coordinating with both souled store executive as well as courier company, not getting any help. I m not sure posting in this forum will help me in anyway, still waiting for a response and resolution asap

UWhy dont you provide real-time tracking of shipment? I've been seeing the same status for last three days. Also, I want to suggest if you can provide the contact details of the delivery agent.
Last time it was a very good experience in having business with you, but this time you are going to lose a customer with your bad service and also due to the Customer Care Centre of being absolutely a NO HELP.

Hello!
I have sent a b’day gift for a friend in mumbai, india. The tracking status shows it’s delayed as goods are subject to regulatory review. All i have in the package is t - shirts, choclates and sunglasses.
I am afraid the choclates might melt and ruin other stuff too in package. How do i get it cleared? I have tried to contact local fedex office here but they are not much of a help. I do not know what to do further. Please help me to get it resolved.
Thanking you.

Hi my awb number is[protected]. The shipment is with team fed ex for above 20 days now. It if for my business. They messed it up because of two boxes in one shipment and now they're not releasing my shipment from delhi. The customer care is useless and so their clearance agent - imran parmar, neither does he get on call or help. I am sick of fedex. Because of their mistake i am paying the cost

Tracking id
[protected]

Very very lazy delivery people. So upset with their response. They cant even send a parcel within local destination point. Infact they are asking me to come and pickup. What the hell. Fed up with fedex. I regret for using this. Dtdc far better than this. Moreover officials are answering that it will take few more days like 5 days for delivery. What will they do till then..,?? Sleep? Or use my product??. Pathetic. Solve my issue by today. Or goodbye fedex.

This is most racist behavior from fedex (Provide feedback to us counterpart but no manner talking to indian receiver). Even after providing duty exemption certificate/ customer clearance certificate u guys didn't provide my shipment. I have been asked to pay shipping cost, i have done that still my shipment is not provided. For one shipment i have been charged by three times. That's mistake from your end. But u didn't acknowledge it.

A package was sent from rajkot to chennai on 14 th may. Delivery was expected on 19th may.! 9th may i called the courier office, they told they will deliver evening. Dint deliver. Then again 21st may called thrice and gave complaint. They told they will deliver on 21st evening. They dint deliver. Again 22nd morning gave complaint. They told they will deliver within morning. Then again in the evening. Then gave a number to communicate. The courier guy talking very rudely and told "he wont deliver do whatever you can" and told then i told to give phone to manager, he told manager is on leave and cut the phone.

Never ever book items in fedex. Worst experience. More than 6 times complaint. More than 10 times promise to deliver. Lazy and rude employees

My contact : [protected]

Had scheduled a pickup for tuesday, 17th may, 2018 in the name o[censored]tkarsh nahata (Ccunw52) from pin code 700088 to 734005.

Due to operational issues the pickup was delayed by a day, the reason being breakdown of pickup van. Now when the pickup was done post 24 hrs, there was payment made as per the correct dimension given on tele booking. I, e. 2880.

The operational team gets back and says there is dimensional mismatch and as per calculation the weight of the package differs by 75 kgs and additonal charges should be paid. I raised a complain with customer care over phone. They get back and accepts their mistake and offers be to give 30% discount. I accepted to pay the difference as the consignment was important as i had made commitments to the customer.

Then i again i received a call that sir the consignment has been returned by the operational team. Now again i need to reschedule. So much of inconvenience in one shipment.

I have lost complete trust on fedex. I chose fedex for delivery as it assures timely delivery. My consignment got delayed by three day which resulted in further delivery delay to my customer. I have cancelled the shipment. But i request your team to investigate and take appropriate action against the fed ex. This has resulted in cancellation of order from my customer (Monetory loss of close to rs.25000) and defame in my organisation name in respect of time commitment.