FedEx Complaints & Reviews

Hello,
Its dr fazal
My shipment with awb no:[protected] is stuck in customs without any reason.

With all proper documentation submitting on time, this is far unacceptable. Delay from fedex side in uploading kyc with their registry was 4 days (Normally it takes less tham 1 day).
And then asked for value proof, so i sent my credit card statement showing the transacted amount and screenshot of the payment...

Hi,
I had bought a laptop on january 28, 2017 from amazon.com, it was imported by amazon llc and all the custom duty fee etc.. Was paid. After using the laptop for almost 6 months, it broke it wouldn't start up. So, i shipped the laptop for repair in the usa and it was accepted and repaired, then i used myus service to ship back the laptop to india. Myus used fedex to ship my laptop, when the laptop arrived here in fedex's warehouse....

My package has been arrived bangalore on 27th dec 2017, yet it hasn't been delivered to my door step, plus i kept following up with customer care the also said same thing it will be delivered in 1-2 days, till today its become almost 1 month of delay as today's date is 26th jan 2018.
Their customer care is really bad, they don't even care to find out correctly if there is an issue with the delivery they always say it's fine and don't...

Shipment was picked from Fedex US on 19th of January 2018 and Date for delivery mentioned was 22nd of January 2018.Shipment reached Bangalore on 21st of January. All the documents were given to Fedex on 19th of January 2018 itself.
Now its stuck at Bangalore for custom clearance.
I am calling Fedex everyday to follow-up for my shipment the only update they have is nothing can be done before custom clear my shipment. Today...

My awb number is[protected], its been around one week of my expected delivery. It was expected to be delivered by 19th of january but it shows further delivery requested, i didn't even got a call from any of their delivery person then how it's possible. Next day when i called their customer care (Useless service, they are helpless don't think they are going to help you, i don't understand why even they have customer care department) they...

Please see the screen shot attached. The material has reached india on 12th jan 2018 night. It is the 19th jan 2018 today and i have no idea when this is getting cleared. Would have been faster if it was air cargoed. No proper response. Pathetic service even after tweeting them standard form responses no effort to investigate and inform. Fedex is thwarting the make in india program of the govt. Of india by delaying critical spares to reach...

Hello my name ranjith thomas
I ordered a product from china, coconut scraping machine (Kdrive)
Track no:[protected]
Reference in_wd_[protected]_002
Now one week is showing it is in banglore clearance in progress, and it is in transit
When i contact with fed ex office in banglore they saying
They dont know whats going on there,
So will u please help me to get my order soon...
I...

Hello,

Firstly no one calls to inform about sending kyc to fedex. I call the customer service and then upload the required documents. After that, i am again supposed to courier the same? I did it anyway, and i have still received no response yet apart from an email that says the documents have been verified.
Now my question is when the delivery will happen!

I've emailed the required documents and also...

The documents were submitted on Jan 2 and for the last 8 days there is no update on the fedex tracking number[protected].

Every time I call the customercare, they give the standard answer of it it being processed and they don’t give a ETA.

This was a time critical item and any help to resolve the issue would be greatly appreciated.

Thanks & Regards
Sasidharan...

Fedex totally disappointed.

Shipment[protected] shipped on 27th dec from hong-kong to hyderabad
Arrived bangalore and its status being shown as "clearance in progress" form 29th dec till date.
Even today same status.
Customer care is helpless.
Emails - no response for long time, and every reply is just a template pasted like "we will look into it on priority" thats it.
Calls - they doesn't...

Total 5 pkg were sent from us tracking number [protected]
Master tracking number [protected], but we have received only 1 pkg balance 4 pkg still pending from november-17, no one is able to answer properly from bangalore office, in system tracking details shows - goods are subject to regulatory review. For more then 2 months, i need my parcel very urgently. Please help me.

Shipment not received tracking no fallow..br...

Hello FedEx,

My order no. Is[protected].
It's coming from Singapore. The expected delivery date is 18th December today is 4th January it's still not get delivered.
Whenever I talked to customer care they don't have satisfactory reply. Earlier they are saying it's delay in clearance, now 2 days back it's get cleared from the customs but still waiting for delivery. I need my parcel very urgently. It's an euro...

[protected]
Tracking id[protected]
I am tired of contacting fedex support there is no update from them and my shipment is stuck at clearance under process from daysss, everytime i call customer support says same things, they even say i will get a call back which does not happen, i am ready to provide all documents its not my first time importing things, but still at least update us on whats happening we spend lacs on importing...

My self sachin gorate and i am import 15 to shipments from fedex services
This is very poor thing that my shipment with awb no.[protected]
And master tracking no. Is[protected]
Master tracking shipment is already delivered to me but my second box under master tracking number still not find ur clearance team where it is
I am surprised about fedex poor and slow service
I[censored] people not give me respond...

I would like to notify & raise a complaint for my fedex airwaybill no: and [protected] arrived at bangalore on 10.12.2017. From united states submitted kyc and all documents on 11.12.2017

Now after a prolong conversation by mail and through toll free almost everyday until today 31.12.2017none of them clarified the shipment status till now. From the arriving date almost 21 days has been passed but no single improvement in clearance....

Dear sirs,

I am writing to you with great regret and frustrating experience that i am facing with fedex delivery service. My package with consignment no.[protected] that was sent by my vendor from china reached india-delhi airport on 10th of december and has been stuck there since then. I had contacted the customer care-and every-time they have stated that there is a huge backlog-hence it is not getting cleared.
This...

Dear sir

This shipment is custom cleared through wrong gstin awb#[protected] despite the original gstin already mentioned on invoice, i have already raised a query for the amendment but till now i didn't receive any response, the query no. Is ctrl [protected].

Also i have other shipment awb#[protected]. I get the shipment but not any of its documents yet neither its bill of entry nor any invoice. The gstin is...

@fedexindia[protected] shipment had to come monday. I'm was home when all 3 times when their so called imaginary attempts were tried. Not a single time did they knock the door or try calling. But i got a message saying delivery attempted.

Raised complaint​ 4 times. Poor customer service. They said that in 74hrs your problem will be solved. They will also not share the contact number when it's out for delivery on requestbr...

I have booked my shipment on 6th december to receive mattresses from bangalore to varanasi. It's told to have it received in 4-5 days eventhough shown 14th december as scheduled delivery date.

From that time onwards, i was following up regularly with a hope to receive shipment ahead of schedule. After one day lost in bangalore itself, it reached gurgaon where it's put to rest for 2 days citing backlogs.

Then...

I have submitted all kyc documents on 6th dec 2017.

When i call to kyc department, they say that my kyc documents are uploaded and forwarded.

And when i call customer care on my consignment delivery, they say to cal back to kyc department. They don't even know where my consignment is and unable to give delivery schedule also. All the customer care executives are rude and dont answer anything correctly. br...