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FedEx Complaints & Reviews

2.2
Updated: Oct 6, 2025
Complaints 1464
Resolved
631
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FedEx reviews & complaints page 58

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H
Harvey Lopez
from Bengaluru, Karnataka
Feb 9, 2018
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Address: 560025

No update or contact from fedex - package was shipe d on jan 23rd form chicago reached b'lore on 30th - 7 days for a 250 gm packet.in clearing from 30th till date 9th feb no contact or update form fedex. Fedex should be banned from operating in india. Shoddy service.
Tracking number [protected]
Weight 0.5 lbs / 0.23 kgs
Total shipment weight 0.5 lbs / 0.23 kgs
Shipper reference samples for approval
Special handling section deliver weekday, airbill automation
Service fedex international economy
Total pieces 1
Terms shipper
Packaging fedex envelope
Standard transit 1/31/2018 by 8:00 pm
FedEx customer support has been notified about the posted complaint.
Feb 14, 2018
Updated by Harvey Lopez
Nio update from FEDEX till date.
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    A
    Ap Pa
    from Mumbai, Maharashtra
    Feb 4, 2018
    Resolved
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    Resolved

    Address: North Goa, Goa, 403505

    My package with tracking no.[protected] was suppose to delivere on 02/02/2018 according to track record. Actually it reached local facility on 01/02/2018 and from that date it is lying there now its 04/02/2018. Its irresponsibility and less concern towards customers. Staff also did not informed about delivery status.
    I want my package to get delivered as soon as possible
    Mail was also sent to higher authorities to resolve it on immidiate basis but nothing was done, except one phone call.
    Mar 8, 2018
    Complaint marked as Resolved 
    FedEx customer support has been notified about the posted complaint.
    Verified Support
    Feb 05, 2018
    FedEx Customer Care's response
    Dear Customer,

    We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

    Regards,
    FedEx Express
    Verified Support
    Feb 05, 2018
    FedEx Customer Care's response
    Dear Customer,

    Request you to share correct AWB number for us to assist you.

    Regards,
    FedEx Express
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      K
      Keval Corporation
      from Mumbai, Maharashtra
      Jan 31, 2018
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      Address: Mumbai City, Maharashtra, 4000064

      My shipment which was sent om israel on 13/11/2017 which i received on 30/1/2018. It was being delayed because fedex has irresponsible and incompetent staff. For which it has effected our business

      They do not have courtesy to call back nor reply the mail.
      They do not know what document required, even after explaining several times
      They insist for document which are not possible nor required.

      I was made to run to bank for ad code letter on bank letterhead with any details, for which bank denied, when at last i asked for details in strong voice, to my surprise i receive that it is not required. And shipment will be cleared without it.
      FedEx customer support has been notified about the posted complaint.
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        P
        Praish
        from Bengaluru, Karnataka
        Jan 30, 2018
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560043

        Hi my self subrahmanya,
        Iam facing seriously bad response from fedex.
        Recently they are unable to deliver product even after 30 days. And the team giving same reason every time that product needs to be scanned or needs to be physically inspected. But nothing is happening. It is fedex responsibility to carry out physical inspection with customs. But why this delay. It is an led light product and who will take the responsibility of my products if it gets spoiled due to moisture and other things cos it will be kept open for 30 days.
        Why fedex is doing this to me. I haven't received any products on time.

        Please help us getting my product.

        Regards
        Dissapointed customer
        Subrahmanya
        [protected]
        +1 photos
        Feb 14, 2018
        Complaint marked as Resolved 
        Matter was escalated to higher management, and it got resolved.
        FedEx customer support has been notified about the posted complaint.
        Jan 30, 2018
        Updated by Praish
        Forgotten to mention the tracking ID
        [protected]
        Verified Support
        Jan 30, 2018
        FedEx Customer Care's response
        Dear Customer,

        Sincerely regret the inconvenience caused, please share your contact number and AWB number for us to assist you.

        Regards,
        FedEx Express
        Jan 30, 2018
        Updated by Praish
        Subrahmanya Bhat
        [protected]
        AwB[protected]
        Feb 02, 2018
        Updated by Praish
        Nobody is taking responsibility to clear even after submitting all the documents.
        I am amazed to see why FedEx is struggling to clear this.verry bad service.
        I am counting it 35 + days...
        How can we do buisness by trusting FedEx.

        Regards,
        Subrahmanya
        [protected]
        Feb 14, 2018
        Updated by Praish
        Resolved finally.
        Thanks to.fedex and this portal
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          F
          Frtrehman
          from Bengaluru, Karnataka
          Jan 28, 2018
          Resolved
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          Resolved

          Hello,
          Its dr fazal
          My shipment with awb no:[protected] is stuck in customs without any reason.

          With all proper documentation submitting on time, this is far unacceptable. Delay from fedex side in uploading kyc with their registry was 4 days (Normally it takes less tham 1 day).
          And then asked for value proof, so i sent my credit card statement showing the transacted amount and screenshot of the payment reciept page online. Even after that its still stuck in customs.
          There was no proper respomse from the courier whenever i tried contacting.

          Always they reply me with same mail, that "due to increased checking by customs, shipment is delayed".

          All my other couriers send by different couriers have cleared. Fedex being the supreme of all, is still stuck.
          There is a reason i have paid extra cash for a courier like fedex and that is for faster shipment. Had it been any other express, it would have been cleared by now.

          With all proper docs submitted on time, this is far unexpectable

          If fedex cant persuade customs to clear the express shipment, should i personally come to bangalore airport and request them?
          +3 photos
          Mar 1, 2018
          Complaint marked as Resolved 
          FedEx customer support has been notified about the posted complaint.
          Verified Support
          Jan 29, 2018
          FedEx Customer Care's response
          Dear Customer,

          We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

          Regards,
          FedEx Express
          Verified Support
          Jan 29, 2018
          FedEx Customer Care's response
          Dear Customer,

          We have sent you an email to [protected]@GMAIL.COM, please check for details.

          Regards,
          FedEx Express
          Jan 29, 2018
          Updated by Frtrehman
          Hello
          Fedex has sent me the same reply which i was getting regularly.
          I had submitted my documents showing shipment value proof on 24/1/2018. For which there is no reciept from customs side. Only reciept which is forwarded to me is the one dated on 18/1/2018. Why is there a descrepancy?
          Attached the screenshot.
          being an express shipping agency, why is fedex not expediting the courier?

          Jan 31, 2018
          Updated by Frtrehman
          Courier stuck in customs and Still no action from fedex
          Feb 04, 2018
          Updated by Frtrehman
          Courier still stuck in customs. Clearing team still not doing anything from their side.
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            B
            bitskg
            from Bengaluru, Karnataka
            Jan 26, 2018
            Resolved
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            Resolved

            Hi,
            I had bought a laptop on january 28, 2017 from amazon.com, it was imported by amazon llc and all the custom duty fee etc.. Was paid. After using the laptop for almost 6 months, it broke it wouldn't start up. So, i shipped the laptop for repair in the usa and it was accepted and repaired, then i used myus service to ship back the laptop to india. Myus used fedex to ship my laptop, when the laptop arrived here in fedex's warehouse. They gave me a call and sent an invoice, i was surprised to see such insane amount charges, it's almost double the amount of custom fee that i paid for the first time.
            I have been emailing them, the reply i get is exact same message as they sent a month ago.
            Mar 27, 2018
            Complaint marked as Resolved 
            Nothing has been resolved, they did not give my laptop, I think they're keeping it for themselves.
            FedEx customer support has been notified about the posted complaint.
            Verified Support
            Jan 29, 2018
            FedEx Customer Care's response
            Dear Customer,

            We apologize for any inconvenience caused, please share your contact number and AWB number. We will get in touch with you.

            Regards,
            FedEx Express
            Jan 29, 2018
            Updated by bitskg
            This is my AWB number :[protected]
            I think you can get my contact information from your system.
            Feb 21, 2018
            Updated by bitskg
            No update what so ever.
            Mar 27, 2018
            Updated by bitskg
            The issue is not resolved, why has it been marked resolved?
            Olá galera. Recentemente ando pedindo umas coisas dos Estados Unidos e da Europa. E descobri um ótimo serviço que chapa Viabox. Primeiro pesquisei a respeito e descobri que:
            Vantagem de usar o Viabox:
            - Viabox.com tem as tarifas de frete mais baratas entre outras companhias.
            -Viabox é o único despachante que aceita pagamentos em bitcoins
            - Os serviços da Viabox são muito mais rápidos, pois os pedidos são processados para serem enviados no prazo de 1 dia.
            -SAC muito eucado, prestativo e solícito e dá resposta dentro de 1 a 12 horas
            - instantâneo de caixa grátis
            -Verificação gratuita de conteúdo de pacotes com possibilidade de pedir fotos
            -Repostagem grátis e serviços de solicitação de fotos
            - Conta 100% gratuita e vitalícia, além de NÃO TER taxas de inscrição, assim como NÃO tem taxas de processamento, e o mais importante NÃO TEM aquelas malignas taxas ocultas e “asteriscos” nada ver.
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              K
              karan arcot
              from Bengaluru, Karnataka
              Jan 26, 2018
              Resolved
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              Resolved

              Address: Bangalore, Karnataka, 560102
              Website: Fedex

              My package has been arrived bangalore on 27th dec 2017, yet it hasn't been delivered to my door step, plus i kept following up with customer care the also said same thing it will be delivered in 1-2 days, till today its become almost 1 month of delay as today's date is 26th jan 2018.
              Their customer care is really bad, they don't even care to find out correctly if there is an issue with the delivery they always say it's fine and don't deliver
              I have also visited their facility in airport 12 times where the consignment is present, there also they don't want to even listen to you and solve your problem, just they say come after 1 hr, or 2 hrs
              My house is 55 kms from airport n still i had to take soo much pain, and they don't care.

              My tracking number is =[protected]
              Mar 1, 2018
              Complaint marked as Resolved 
              FedEx customer support has been notified about the posted complaint.
              Verified Support
              Jan 29, 2018
              FedEx Customer Care's response
              Dear Customer,

              We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

              Regards,
              FedEx Express
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                D
                Deepak Koshal
                from Bengaluru, Karnataka
                Jan 25, 2018
                Resolved
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                Resolved

                Address: Bangalore, Karnataka
                Website: www.fedex.com

                Shipment was picked from Fedex US on 19th of January 2018 and Date for delivery mentioned was 22nd of January 2018.Shipment reached Bangalore on 21st of January. All the documents were given to Fedex on 19th of January 2018 itself.
                Now its stuck at Bangalore for custom clearance.
                I am calling Fedex everyday to follow-up for my shipment the only update they have is nothing can be done before custom clear my shipment. Today they informed me that nothing can be done until Monday 29th of January as custom office is closed and if it stays with custom for more than a month i might not get my package . I am not sure why they are sitting on my shipment when all the required document is already provide.
                Now i am worried that because of Fedex inefficiency and lack of interest i might loose my shipment.
                Please assist me in this regard. Let me know if you need more details from my end. It already became a nightmare for me don't make it worse.
                +2 photos
                Jan 30, 2018
                Complaint marked as Resolved 
                Shipment Delivered. Thank you.
                FedEx customer support has been notified about the posted complaint.
                I subbmitted my Kyc document and Letter My name is Sandhi Ayub So Plz Correct it And i email Them My Name Change Letter

                tracking#417824039782 - Comment #2987222 - Image #0
                tracking#417824039782 - Comment #2987222 - Image #1
                FedEx Customer Care's response, Jan 29, 2018
                Verified Support
                Dear Customer,

                We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

                Regards,
                FedEx Express
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                  U
                  Ujjawal Kapsime
                  from Chennai, Tamil Nadu
                  Jan 24, 2018
                  Resolved
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                  Resolved

                  Address: Coimbatore, Tamil Nadu, 641114

                  My awb number is[protected], its been around one week of my expected delivery. It was expected to be delivered by 19th of january but it shows further delivery requested, i didn't even got a call from any of their delivery person then how it's possible. Next day when i called their customer care (Useless service, they are helpless don't think they are going to help you, i don't understand why even they have customer care department) they say they will deliver it by today and it keeps on going for one week and i am still waiting for that "today" according to them. They even can't give you assurance that when it will be delivered, i asked them whether they will deliver by tomorrow, maybe after a month, may be after a year they always say sorry sir we can't give you assurance. I would like to tell the people please don't ever trust fedex, don't even think about using their service. I can bet you you will regret it for sure.
                  Jan 24, 2018
                  Complaint marked as Resolved 
                  I got the product within 4 hour
                  FedEx customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 24, 2018
                  FedEx Customer Care's response
                  Dear Customer,

                  We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

                  Regards,
                  FedEx Express
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                    H
                    Harvey Lopez
                    from Bengaluru, Karnataka
                    Jan 19, 2018
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                    Address: Bangalore, Karnataka, 560025

                    Please see the screen shot attached. The material has reached india on 12th jan 2018 night. It is the 19th jan 2018 today and i have no idea when this is getting cleared. Would have been faster if it was air cargoed. No proper response. Pathetic service even after tweeting them standard form responses no effort to investigate and inform. Fedex is thwarting the make in india program of the govt. Of india by delaying critical spares to reach industry.
                    +1 photos
                    FedEx customer support has been notified about the posted complaint.
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                      R
                      ranjiththomas84
                      Jan 13, 2018
                      Resolved
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                      Resolved

                      Address: Thrissur, Kerala, 680308

                      Hello my name ranjith thomas
                      I ordered a product from china, coconut scraping machine (Kdrive)
                      Track no:[protected]
                      Reference in_wd_[protected]_002
                      Now one week is showing it is in banglore clearance in progress, and it is in transit
                      When i contact with fed ex office in banglore they saying
                      They dont know whats going on there,
                      So will u please help me to get my order soon...
                      I beg u...
                      +2 photos
                      Jan 13, 2018
                      Complaint marked as Resolved 
                      I called to fedex office but everyday they saying they dont know why its pending
                      FedEx customer support has been notified about the posted complaint.
                      Jan 13, 2018
                      Updated by ranjiththomas84
                      What i have to do for getting my parsel
                      I contact with e mail [protected]@fedex.com, every time saying clearance in progress
                      What i have to do
                      Verified Support
                      Jan 15, 2018
                      FedEx Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We have forwarded your details to the team and will get back to you with an update.

                      Regards,
                      FedEx Express
                      Jan 17, 2018
                      Updated by ranjiththomas84
                      15/01/18 i called custmer care of fedex for know again about my delivery one girl attend my call she said within 24 hours fedex send the exact details and delivery date to my email address

                      But nothing response
                      So iam going to move legaly for a claim of 5 lack for my parcel in highcort directly
                      Is better way to get my money back or my parcel. Otherwise fedex fool all people i alredy forward this to an advocate he said we claim5 lac indian money for the lost value from fedex and i have alredy recorded voice of costemer care fedex call also. I
                      Jan 17, 2018
                      Updated by ranjiththomas84
                      After deliverydate now 14 days passed
                      My parcel is holding fedex without any original reason
                      So is better to move legaly
                      Jan 17, 2018
                      Updated by ranjiththomas84
                      I dont need the updates
                      I need my product in this week
                      Jan 17, 2018
                      Updated by ranjiththomas84
                      Fedex please understand 1thing
                      track no[protected] is my product i alredy payied for that and u r the responsable to give my product to my home

                      Fedex this is realy shame, evry day i callling to fedex and i loosing calling cost also, remeber i have all evidence to move legaly for get my all lost
                      U r the responsable for this fedex
                      I need the exact delivery date withinn 24hours remeber within 24hours i give police complaint cybercell and banglore commishner also because of my lost and ur robery of my product just rememberthat
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                        K
                        ks14satish
                        from Bengaluru, Karnataka
                        Jan 12, 2018
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                        Address: New Delhi, Delhi

                        Hello,

                        Firstly no one calls to inform about sending kyc to fedex. I call the customer service and then upload the required documents. After that, i am again supposed to courier the same? I did it anyway, and i have still received no response yet apart from an email that says the documents have been verified.
                        Now my question is when the delivery will happen!

                        I've emailed the required documents and also have couriered the same now.
                        Let me know when the shipment will be delivered.

                        Tired of fedex and the various procedures to be followed just to get a delayed shipment anyway!
                        FedEx customer support has been notified about the posted complaint.
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                          S
                          Speriasw
                          Jan 10, 2018
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                          Address: Mumbai City, Maharashtra, 400080
                          Website: www.fedex.com/apps/fedextrack

                          The documents were submitted on Jan 2 and for the last 8 days there is no update on the fedex tracking number[protected].

                          Every time I call the customercare, they give the standard answer of it it being processed and they don’t give a ETA.

                          This was a time critical item and any help to resolve the issue would be greatly appreciated.

                          Thanks & Regards
                          Sasidharan
                          +1 photos
                          FedEx customer support has been notified about the posted complaint.
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                            B
                            Balasubrahmanya Varma Dandu
                            from Bengaluru, Karnataka
                            Jan 8, 2018
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                            Address: Hyderabad, Andhra Pradesh, 500084
                            Website: www.fedex.com/in

                            Fedex totally disappointed.

                            Shipment[protected] shipped on 27th dec from hong-kong to hyderabad
                            Arrived bangalore and its status being shown as "clearance in progress" form 29th dec till date.
                            Even today same status.
                            Customer care is helpless.
                            Emails - no response for long time, and every reply is just a template pasted like "we will look into it on priority" thats it.
                            Calls - they doesn't seem to have sufficient knowledge.

                            If fedex has backlogs to clear, why should customer waste his time.

                            It is an international priority also, which fedex claims to deliver in 2 days.
                            FedEx customer support has been notified about the posted complaint.
                            Jan 31, 2018
                            Updated by Balasubrahmanya Varma Dandu
                            Its been more than a month now, and still FedEx hasn't delivered my international priority shipment !!
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                              M
                              mnkumar2552
                              from Bengaluru, Karnataka
                              Jan 6, 2018
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu

                              Total 5 pkg were sent from us tracking number [protected]
                              Master tracking number [protected], but we have received only 1 pkg balance 4 pkg still pending from november-17, no one is able to answer properly from bangalore office, in system tracking details shows - goods are subject to regulatory review. For more then 2 months, i need my parcel very urgently. Please help me.

                              Shipment not received tracking no fallow..

                              1.[protected]
                              2.[protected]
                              3.[protected]
                              4.[protected]

                              Please help me out to receive these pkg asap.
                              +3 photos
                              Feb 8, 2018
                              Complaint marked as Resolved 
                              FedEx customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 08, 2018
                              FedEx Customer Care's response
                              Dear Customer,

                              We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

                              Regards,
                              FedEx Express
                              Jan 09, 2018
                              VINITHA ANNAMALAI's response
                              My tracking no is[protected] i didn't get my parcel still now everyday i make call for your toll free no but nobody call back to me regarding my parcel
                              i submitted all documents as you need even though i didn't get my parcel when will i receive my parcel i want to know the actual reason about it reply soon
                              Jan 28, 2018
                              Updated by mnkumar2552
                              Gentle reminder...
                              My tracking no is[protected] i didn't get my parcel still now everyday i make call for your toll free no but nobody call back to me regarding my parcel
                              i submitted all documents as you need even though i didn't get my parcel when will i receive my parcel i want to know the actual reason about it reply soon
                              FedEx Customer Care's response, Jan 16, 2018
                              Verified Support
                              Dear Customer,

                              We regret the inconvenience caused. We have shared your details with the team and will get back to you with an update.

                              Regards,
                              FedEx Express
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                                A
                                Arpan. Agnihotri
                                from Hyderabad, Telangana
                                Jan 4, 2018
                                Resolved
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                                Resolved

                                Hello FedEx,

                                My order no. Is[protected].
                                It's coming from Singapore. The expected delivery date is 18th December today is 4th January it's still not get delivered.
                                Whenever I talked to customer care they don't have satisfactory reply. Earlier they are saying it's delay in clearance, now 2 days back it's get cleared from the customs but still waiting for delivery. I need my parcel very urgently. It's an euro rail pass. Please help me. Next week I'm having travel and I need them. I contacted you guys number of times to please deliver it on priority basis, otherwise I will incurred a huge loss. What kind of services you are providing.
                                Feb 9, 2018
                                Complaint marked as Resolved 
                                FedEx customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 08, 2018
                                FedEx Customer Care's response
                                Dear Customer,

                                We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

                                Regards,
                                FedEx Express
                                Verified Support
                                Jan 09, 2018
                                FedEx Customer Care's response
                                Dear Customer,

                                The shipment has been delivered. We regret the inconvenience caused. Kindly let us know if you need any further assistance.

                                Regards,
                                FedEx Express
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                                  N
                                  nishit2696
                                  from Dhamtari, Chhattisgarh
                                  Jan 3, 2018
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                                  Address: Dehradun, Uttarakhand, 492001

                                  [protected]
                                  Tracking id[protected]
                                  I am tired of contacting fedex support there is no update from them and my shipment is stuck at clearance under process from daysss, everytime i call customer support says same things, they even say i will get a call back which does not happen, i am ready to provide all documents its not my first time importing things, but still at least update us on whats happening we spend lacs on importing it. I expect some sort of professionalism. Idk how much warehouse fee is piling up on this. All i ask is update and undestand its 19days lol, its not a joke.
                                  FedEx customer support has been notified about the posted complaint.
                                  They are very worst & unprofessional they blame customs authority for the clearance shipment enrouted via Bangalore such a lie . Actually I used DHL & UPS which also enrouted via Bangalore customs came very quickly to my door step . But FedEx is waste worst careless people ever . They don't even care & just sit infront of the computer wasting the time & getting paid . All staff are well trained to fool the customer.my shipment stuck for almost a month now hopeless service
                                  FedEx Customer Care's response, Jan 5, 2018
                                  Verified Support
                                  Dear Customer,

                                  We apologize for the inconvenience, please share your contact number and AWB number. We will get in touch with you.

                                  Regards,
                                  FedEx Express
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                                    S
                                    Sach1980
                                    from Mumbai, Maharashtra
                                    Jan 2, 2018
                                    Resolved
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                                    Address: Mumbai City, Maharashtra, 400071

                                    My self sachin gorate and i am import 15 to shipments from fedex services
                                    This is very poor thing that my shipment with awb no.[protected]
                                    And master tracking no. Is[protected]
                                    Master tracking shipment is already delivered to me but my second box under master tracking number still not find ur clearance team where it is
                                    I am surprised about fedex poor and slow service
                                    I[censored] people not give me respond in 1 day i will complain in consumer cort that fedex will loss my important shipment and they people not give respond as well
                                    +1 photos
                                    Feb 5, 2018
                                    Complaint marked as Resolved 
                                    FedEx customer support has been notified about the posted complaint.
                                    Jan 03, 2018
                                    Aita Ravikiran's response
                                    paytm order screenshot

                                    Verified Support
                                    Jan 05, 2018
                                    FedEx Customer Care's response
                                    Dear Customer,

                                    We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

                                    Regards,
                                    FedEx Express
                                    Sir/Madam,

                                    I have recently buyed a caram board for my daughter from PaytmMall portal. The seller has couriered the package almost 15 days back. But still the package is at local courier. Please look at the attachments for more details

                                    fedex lost my 1 shipment still not find out - Comment #2965265 - Image #0
                                    fedex lost my 1 shipment still not find out - Comment #2965265 - Image #1
                                    FedEx Customer Care's response, Jan 8, 2018
                                    Verified Support
                                    Dear Customer,

                                    Request you to contact on 1800-419-4343 . Our team will provide you with necessary assistance.

                                    Regards,
                                    FedEx Express
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                                      R
                                      Ranjith Gunasundaran
                                      from Nattam, Tamil Nadu
                                      Dec 31, 2017
                                      Apr 17, 2023
                                      This thread was updated on Apr 17, 2023
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                                      Address: 560002
                                      Website: www.fedex.com

                                      I would like to notify & raise a complaint for my fedex airwaybill no: and [protected] arrived at bangalore on 10.12.2017. From united states submitted kyc and all documents on 11.12.2017

                                      Now after a prolong conversation by mail and through toll free almost everyday until today 31.12.2017none of them clarified the shipment status till now. From the arriving date almost 21 days has been passed but no single improvement in clearance. The worst customer service in the world. They always repeat the word "it is under assessment" for the past 21days without any shame. While contacting wit the toll free same response & same word. I never see such like poor & unprofessional irresponsible service such like you fedex with my past & present experience in courier dealings.

                                      I don't understand why fedex hired a staff like mr. Raza sayed, mr. Rakesh & so many other (Customer service executive) & wasting our time.

                                      Such a shameful & worst service can't get any responsible answer from fedex & their staff let it be either mails & calls. Really fed up

                                      I need an immediate response from fedex to resolve this query at the earliest instead of saying the same dialog it's under customs assessment.!

                                      I would never belive the customs server is down or customs purposely delaying the clearance as informed by fedex. Honestly take it serious & this is not joke.. Fedex you have made people life in a misery & fraustration without any shame.!

                                      It's a huge failure & disaster for an international brand like you!!

                                      My contact is : [protected]
                                      My email is : [protected]@gmail.com

                                      Regards
                                      Rg
                                      +6 photos
                                      FedEx customer support has been notified about the posted complaint.
                                      Referring to my above complaint FedEx has not taken any necessary steps as of today 05.01.2018 to resolve this issue my shipment remains uncleared . I still receive such un professional reply & no action has been initiated by FedEx . If this continues I may have to proceed legally on FedEx for putting the customer in a deep agony.!

                                      RG

                                      fedex clearance delay airway bill no: and 78878796834 - Comment #2965547 - Image #0
                                      fedex clearance delay airway bill no: and 78878796834 - Comment #2965547 - Image #1
                                      FedEx Customer Care's response, Jan 8, 2018
                                      Verified Support
                                      Dear Customer,

                                      We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

                                      Regards,
                                      FedEx Express
                                      Any furthur info. Cleared?
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                                        Kariwala
                                        from Kolkata, West Bengal
                                        Dec 27, 2017
                                        Resolved
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                                        Website: www.fedex.com

                                        Dear sirs,

                                        I am writing to you with great regret and frustrating experience that i am facing with fedex delivery service. My package with consignment no.[protected] that was sent by my vendor from china reached india-delhi airport on 10th of december and has been stuck there since then. I had contacted the customer care-and every-time they have stated that there is a huge backlog-hence it is not getting cleared.
                                        This is the second time i am facing such an issue with fedex. It was better for my vendor to send goods via sea than fedex.
                                        Can you please help in sorting thsi out?
                                        This is a really bad experience here!

                                        Regards,
                                        Shreoshi
                                        Jan 28, 2018
                                        Complaint marked as Resolved 
                                        FedEx customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 28, 2017
                                        FedEx Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. Allow us to check the status at our end and get back to you with an update.

                                        Regards,
                                        FedEx Express
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