FedEx Complaints & Reviews

Fed Ex has been harassed me at time of my courier by Amazon through. Many time call but not proper Talking and not to behavior to talk me. My Complaint N. [protected]. My Tracking No.[protected]. Fed Ex do not Deliver Properly or Approximate time. After complaint in Fed Ex web no any reply.

My shipment was booked on 03.07.2017 is it takes 3 months to deliver a product in India, how many follow ups to your customer care and toll free number. I want the correct delivery date or status of my shipment ( Ref.No:[protected]

Hi,

Please update us the status of the reverse shipment.

With regards,
Dinesh

Dear diff_2013,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

I have faced the same issue with my shipment. A shipment with AWB number[protected] has arrived from UK last week to Bangalore on 12th July 2017, but it was stated that it's stuck in customs over value discrepancy in the Invoice. I have shared the proof of payment and ebay link from where the product was purchased on 15th july. I got a mail on 18th July from the team stating that the shipment is cleared but waiting for retrieval from customs custodian warehouse. The status says the same even after 6 days and even after following up daily there is no resolution till date.

Preface: I had another package from UPS with AWB number 1Z2X12A[protected] left UK a day after the aforementioned package. Seeing the progress of the UPS shipment which was cleared with customs within a day, I continuously followed up with FEDEX customer support on the shipment status on 13th, 14th and 5th. At least a 8 calls are made form my side on the following dates and each and every person stated that the customs in Bangalore is facing a lot of backlog, who were peddling lies wherein my UPS package was cleared by customs within a day. After stating the above scenario multiple times to the customer care correspondent over the call suddenly I receive a status saying that there is a value discrepancy in the shipment invoice and is in check with customs, and few days after submitting proof the status goes that there is a delay in retrieval of package from customs (even after 6 days), which is unlikely to happen. This insinuates towards the point that the package is clearly mishandled by FEDEX when it comes to Customs and seeing no updates for long time I doubt that it's misplaced.

Earlier another shipment with FEDEX with AWB number[protected] was held in customs for long, for more than a week because FEDEX had not forwarded my KYC documents and declaration to the Customs department for clearance which resulted in detainment of the package. With all this I can clearly see that FEDEX is doing bad job with handling shipment at customs.

Nothing new this time as well from Customer Care. These is same three fixed Answer, we got every time -
1) We forwarded your concern to FedEx Clearance team
2) Our team is working
3) We have no idea, when will it get clear.