FedEx Complaints & Reviews

Hi,

Please update us the status of the reverse shipment.

With regards,
Dinesh

Dear diff_2013,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

I have faced the same issue with my shipment. A shipment with AWB number[protected] has arrived from UK last week to Bangalore on 12th July 2017, but it was stated that it's stuck in customs over value discrepancy in the Invoice. I have shared the proof of payment and ebay link from where the product was purchased on 15th july. I got a mail on 18th July from the team stating that the shipment is cleared but waiting for retrieval from customs custodian warehouse. The status says the same even after 6 days and even after following up daily there is no resolution till date.

Preface: I had another package from UPS with AWB number 1Z2X12A[protected] left UK a day after the aforementioned package. Seeing the progress of the UPS shipment which was cleared with customs within a day, I continuously followed up with FEDEX customer support on the shipment status on 13th, 14th and 5th. At least a 8 calls are made form my side on the following dates and each and every person stated that the customs in Bangalore is facing a lot of backlog, who were peddling lies wherein my UPS package was cleared by customs within a day. After stating the above scenario multiple times to the customer care correspondent over the call suddenly I receive a status saying that there is a value discrepancy in the shipment invoice and is in check with customs, and few days after submitting proof the status goes that there is a delay in retrieval of package from customs (even after 6 days), which is unlikely to happen. This insinuates towards the point that the package is clearly mishandled by FEDEX when it comes to Customs and seeing no updates for long time I doubt that it's misplaced.

Earlier another shipment with FEDEX with AWB number[protected] was held in customs for long, for more than a week because FEDEX had not forwarded my KYC documents and declaration to the Customs department for clearance which resulted in detainment of the package. With all this I can clearly see that FEDEX is doing bad job with handling shipment at customs.

Nothing new this time as well from Customer Care. These is same three fixed Answer, we got every time -
1) We forwarded your concern to FedEx Clearance team
2) Our team is working
3) We have no idea, when will it get clear.

Dear nohel,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

I have the same problem with shipment tracking number[protected], they have been sending me in circles and no response for about a week now. Very bad customer service.

I too have the same problem with shipment tracking number[protected], Calling customer service asking for different information each time I call and sending me in circles with same status waiting for clearance response for about a week now even after submitting what ever was asked. Very bad customer service.

I have a similar problem with FedEx India. My tracking no is[protected]. My package it over 25 days late and is stuck at clearance Bangalore. I have been calling everyday and FedEx has no idea about my pachage. Worst customer service in the country. Never am I using FedEx again.

Even after posting this complaint and after 10days FedEx has still not contacted me. What a bunch is pathetic liars. It is so disgusting the way you function. Your attitude towards customers is so bad we should blame ourselves for using your pathetic service.

In my case also they're playing the same card. At every email enquiry they quote clearance expected within minimum 4-5 days. This way 20 days passed and I have submitted all documents they asked for. Now they started to reply using separate customer care associates so that no one have responsibility of mypackage. I now have lost all hopes. I don't know whether AliExpress will refund or not. They have extended 10 more days of buyers protection. Thereafter will open dispute if the package did not receive within 10 days. If anybody have any idea about finalising dispute, please share with me. Also inform how about DHL in this case.