FedEx Complaints & Reviews

My order from Amazon tracking ID[protected] was due on delivery on 24th April. Since there was no attempt till 29th April, I myself went to pick up the order from FedEx office at Jodhpur.
An employee with FedEx Emp name: Parvat Singh and Employee Id:5127110 answered very rudely on being asked about the delay in delivery. He went on to say that it's not his job to do it. On being asked to place the parcel( a Voltas ac) in the car, he refused. Moreover, what was unacceptable was the usage of abusive language and Audacity to say "Jo karna hai karle"
Such cheap behaviour was not accepted from FedEx. Not only was there a delay in delivery with the parcel being available in Jodhpur since 26th April but a completely unpleasant experience on visiting your facility to do the job that should have ideally been done by your employees.
I would like to be appraised on the action taken on the employee, lest I'll take legal action against the concerned person for unruly and intimidating behavior with a lady.

Dear Sir/Madam,

This is for your information that I had scheduled a pick up of my transcripts under the Fedex student scheme on 25/04/2017. I was allotted a pick up time between 7PM to 8PM on 25/04/2017. However, no one turns up in the meanwhile and I had to call the customer care number[protected].

The customer care representative Ms. Samriksha keeps me on hold for almost 10 mins and informs me that the pick up person is on the way and will have the package collected. After 5 mins, I get a call from a Fedex warehouse manager in Kompally (outskirts of Hyderabad) saying that the pickup van has broken down near Bachupally (also outskirts of Hyderabad). I had to myself drive about 10 kilometers in the night to handover the package that late night keeping in view the package should not get delayed.

My package was originally to be delivered on Thursday 27/04/2017 by 10:30 AM local time in Raleigh, USA. However, due to the trained experts Fedex has, my package shows a delivery time of Friday 28/04/2017 by 10:30 AM. Who is to blame for this delay of 24 hours? I need to take this up with the higher authorities at Fedex since this can jeopardize my chances at a US university. Looking for your prompt action and hoping to hear from you soon.

Sincerely,
Siddharth Banerjee
+91-[protected]
Waybill number:[protected]

Update: My current package tracking in Fedex website shows a delivery scheduled at 10:30 AM local time at Raleigh on Monday 01May 2017. What is this, a joke? Fedex better learn to respect customers timely delivery commitment. We have paid for it, not getting service for free. Bloody suckers at Fedex. I better go with UPS next time.

I am from South Africa and have ordered some goods from Jaipur in India. I have the tracking number and a copy of the waybill. The waybill is dated 27.03.2017. Up to now I cannot track it on the website and nobody can tell me where is the package and if it is delayed. I have paid for express air freight which takes 3 to 4 days for delivery.I am not getting what I paid for and I don't know if I'm ever going to receive my shipment

I imported the item from china. My seller sent the parcel as "2 parcel"
Parcel 1:[protected]Master)
Parcel 2:[protected]

Both are same consignment. All documents submitted and the new delhi in customs also released parcel 1.

Since both parcel are one consignment, both parcel must be released but my 2nd parcel held in bangalore customs for over 20 days..

For 20 days fedex customer server tele support telling that the item will be sent tomorrow, tomorrow, tomorrow... Etc...

Till date parcel 1 came to chennai, but the 2nd one in bangalore..

Same item imported through gati:
http://www.gatikwe.com/single_dkt_track_int.jsp?dktChoice=docketno&dktNo=[protec...⇄

Gati delivered in 3 - 4 days.. I will avoid fedex in my life

I contacted the shipper and the Fedex location in China through the shipper and the item was NOT shipped in cargo mode but in courier mode. The item was specifically sent to an individual address and there is no mention of any courier or Cargo mode, either on the waybill or the declaration form.

It appears to be a mistake at your end to send the package through cargo channel.

Tacking:[protected]/RAHUL VERMA

My tracking number is[protected]. I had odered a package from US. But since the day package arrived in India i am facing issues that i have never faced with any courier company in past.

I am calling daily to your customer support so that the delivery could be made on time, since my effort got wated because of carelessness from fedex side. First it got delayed die to kyc formality then form 39 and now The package was to be delivered to my okhla office by today, but now that i got to know that because of some confusion the package has been resend back to mayapuri hub. Inspite of the fact that i called up today morning to your customer support and told them its very important for me to get this package today and also told her to get me a revert call from sant nagar hub, but as usual i never recieved any intimation call or any infor. It is me again who called back your customer support around 1:30PM and he told me that nothing can be done because the package is now sent back to mayapuri hub.

Seriously, this is why do you have customer support???

This company is total fake i an working from past three years . There business wY is to just earn by taking parcel and returning it back to you. I am done with this company just irresponsible and unprofessional. There delivery boy save one rs. And dont call customer. And make fake scan of refuse. We have proof . Fake people and such cheap co ordination.

Https://www.fedex.com/apps/fedextrack/?action=track&trackingnumber=[protected]&c...⇄

1) I have tried calling them many times, they told me they would get back but they never did. so that is not an answer to my question

2) i want to know is what is going to happen when the status has changed to "Goods are subject to regulatory review"

Do not trust Fedex courier service. It is a private courier service and they give false promises and this happened to us. Please go ahead with government post they will give you a lot of information and their service is too good.

Sorry friends I have to tell my true story so i have to make it a brief.

Me and my husband live in Germany. Since i was pregnant my mother in law wanted to send a lot of stuffs for me to eat. Actually, they wanted to send me only 2 kg and when they asked him wether there will be any problem in sending. He assured that no problem will be there instead of telling their clear rules. but the person in this courier insisted that it will be less price if you send 10 kg and cheated them, since they were not aware of the things going around they agreed. My in laws are really old and trying to cheat is the service of Fedex. So finally they sent 11 kg with speed delivery option which costed more than Rs. 20, 000 and it was scheduled to arrive yesterday. When my in laws asked the concerned person why the packet have not arrived yet he lied to them it has reached their place. Its all because they dont know to track and when we tracked it was clear in the status that it is in clearance for more than 2 days. WHAT A LIER ARE THESE FEDEX SERVICE GUYS. They think that we are fools. Today I called him from Germany and asked him what is happening and why is it like this he is saying the same story to me that it reached and he really misbehaved to me. If FEDEX service is really true to their customers they should take proper action against him. The details of this idiotic fellow are below.

Name:S. Kabir Ahmed
Mobile: [protected]
[protected]
Locality: Tambaram, Chennai

If no proper action is taken against him and my package is not delivered I need to file a case with my advocate.

I was expecting a package on 21 March 2017.
I talked to the FedEx Customer Support at 7:00 PM (21 March) and he said that the shipment was not out for delivery and could not be delivered that day (21 March) and it will be delivered the next day on 22 March.

I checked the status online at 10:00 PM (21 March) and it was showing 'At Local FedEx Facility'.
When I checked it today (22 March) morning around 7 AM it was showing 'Delivered' and that too on 21 March at 18:00 hrs. (one hour before I talked to your executive).

The shipment has not been delivered to the address and still it is showing delivered on the portal.
Also it says 'Delivered with stamp'. No body has come to deliver the package and nobody put a stamp on anything.

The shipment was supposed to be delivered on the office address and neither the Front Desk nor anyone else has received the package (as no one has the authority)

Tracking no:[protected]
Complaint no.[protected]

(Info found out later through personal efforts and also by the document provided by Fedex)

Address mentioned on the shipment was:

Abhinav Mohan
British School of Language
Barrow Complex, Tedhi Pulia
Alambagh
Lucknow -226005

The shipment was delivered to:

Teamlease Service Pvt. Limited
Ratan Sqaure
Vidhan Sabha Marg
Lucknow-226001

The copy of DRS provides the above mentioned details as the stamp on the DRS is of Teamlease Services not of British School of Language.

The delivery was made to a location which is about 7 KM away from the original address of the delivery and does not even fall under the Pin code or locality of the delivery address.

The delivery executive did not know where he was delivering a prepaid shipment which is worth a substantial amount of money. This is a clear case of negligence.

I am hoping for a satisfactory response and quick resolution of the problem keeping in mind the reputation of Fedex. The package was delivered to the wrong address on 21 March 2017, and it is 24 March 2017, the package was dispatched on 17 March 2017. it has been a long time and the package has not reached the desired destination. The package is important and worth a significant amount of money.

The package contains a Mobile phone worth 12000/- INR
The package or the cost of the package should be paid.

Rdg below tracking, the delivery team without even making an effort to reach the customer even though there is address, mobile number and alternate number

However falsely updates the status as incorrect address or customer not reachable

I am tired calling customer care since thrusday every day and they take no action against delivery team

Stop harassing customer if you cant deliver, what happens...

A month ago i sent 3 boxes from Mumbai to France with Fedex. i was promised 7 days maximum delivery. It's been a month and not one has arrived.
First they waited two weeks to tell me that something was wrong with my address. It's not. After this they try to ask me for 2000rps more for each box to be delivered at my (not wrong anymore) address, wich i denied because the terms were clear.
Finnaly one box came to france and they gave me a tracking number, it says delivered the 02/03/2017 at my house and it was not. The courier called my friend to deliver it(i was still in India) and at the moment he was not home so they arranged themselves to another day and nothing more, no news, no calls and no parcel delivered. Except in fedex site, there it has been delivered.
I keep calling, messaging, etc etc, and all i get is "your parcel will be monday afternoon at your address" today's tuesday and still no parcels. Now they ask me again to wait until friday but i have enough.

Also, in the parcel from wich i have the tracking number it says 14kg. the less heavy box weighted 17, 800kgs. You want to see that on top of everything they are theeves too? unbelievable...

I'm contacting a lawyer to see the actions to take, but i'm loosing money and i want it back, i want a full refund, this is only fair in case of contract not beeing fullfilled. My avocate is taking the necessary measures but i want a record of this.

It's really patetic all this. i understand now why the bankrupcy and all the thousands of complaints i see over the net.
Shame on you

My tracking Id is[protected] I had placed an order from bajaao.com on 1st of march and courier company was FedEx the first scheduled delivery was on 6th didn't happen .it was rescheduled for 7th on 7th night I called the customer care and they said it will reach me in first half of 8th definitely on 8 the of march they say it will delivered on 9th guys WHAT THE #### work ethic naam ki cheez hain ya nahi customer care pe jitendar naam k bande ne call uthaya tha ekdum besharam admi hain he said koi baat nahi sir aa jayega product MATLAB much bhi haina pathetic service never using it again if matter is not settled by tomorrow I am filing a consumer complaint tomorrow one against FedEx and one against jitender personally

I have booked a mobile in Mi and i have paid for the mobile. Mi has shipped the package on 28th Feb to FedEx (Tracking Number[protected]. For 7 Days it is with FedEx and not delivered and on 8th Day (March 8) the status of the shipment has been updated to Delivered. And i called the customer care immediately and they said that the package has been delivered to receptionist. But i haven't received any call from FedEx. Also the package has not been delivered to receptionist. I need to know what happened to my package and i need either my package or the cost of my mobile. This is the worst experience i ever had in life with Packaging services

7th march 2017 we got this product and this product is not good.. the embroidery work on this is totally damaged all the work on saree is bad I want to refund this product.. client number is -[protected]. I hate this product .. it's color was also not good as shown in image and this product is totally bad ... plsss refund this product as soon as its possible

Hello my package tracking number is[protected]. I have a package from U.S.A to Visakhapatnam but from last 8 days it is clearance in progress.i have been calling FedEx every day but of no use.They are telling that examination has been done and assessment is to be done from 4 days.b it till now there is no update daily I call them and they tell the same story.i don't know what is wrong with my package.please help me resolve this issue.am posting this in consumer complaints forum because the issue is not being resolved when am talking with costumer care.i t is not my intention to complain about FedEx.but I want them to take this seriously.

Fedex was once a very good name in the courier industry but today it is the worst. This is by my 3rd bad experience with this company. Imagine something that is sent on Fedex Overnight, reaching to you after a week. Items sent via regular Fedex express is also reaching after a week which is like snail mail! No help from customer support as well.. Pathetic!

Hello,
We are regular importers and we import atleast 2-3 shipments per month. With Fedex only. but this time this experience with fedex turned terrible.
Our Shipment with awb no.[protected],[protected] is showing clearance delay since past 3 days for no reason. We called fedex atleat 5-6 times (2 times a day) but no body knows. We called clearance support team and they said we dont know anything about it..
Then who knows?

Hello,

I purchased a TV from PAYTM, whxih was delivered by FedEx. As I received a defective product I requested for return, which was accepted and picked up by the same team of FedEx. But it wasn't delivered back to my merchant.

It's been over 7 months that I'm enquiring with both PAYTM & FEDEX, for which none helped me in resolving the issue.

I have the product bill and the reciept for return pickup with me.

This is to inform you from last 4 days past i have been calling your customer care for acknowledge reciped where my parcel had delivery because when i am checking online its shows diliverd but we have not recievd the parcel & your people are not care about this request you to provide me the acknowledge reciep where the percel had dilivery kindly do the need ful -

Below are the details :-
Fedex
Lr no :[protected]
Lr no :[protected]

Thanks & regard
Nizam shaikh
Cont :- [protected]