Fiat India Complaints & Reviews

Hi Swapnil,

Its sad to know the current situation of your car. I understand how frustrating it could be when you get no answers. I've tried researching some forums and was able to source out few information from Team Bhp and its members. Try the contacts below and see if it does the trick.

Drop a mail to all three people below -

Ricky.[protected]@fiapl.com


Kaushik.[protected]@fiapl.com


Mangesh.[protected]@fiapl.com

Manager -Customer Services
Fiat India
B 19 Ranjangaon MIDC Industrial Area
Taluka -Shirur
Dist: Pune 412210
Maharashtra
India
+[protected]
Fax +[protected]

Hope things work out great
Thanks

Thanks for the information. I will drop mail to these folks on priority.

Hi, i agree with you. Dealers are taking it for granted. My fiat was fitted with a faulty battery and the dealer says he cannot change even in warranty because the battery number does not match his records.
No help from fiat also. only assurances

i purchae alinea befor 8 moths from hyson motors trissoor, then i face so many problems from there, now i have a things, i bring a audio system from gulf then i reach this agent and fitting in my car but they said
they are no chance to fitting becouse they are no responsibilty about ur cars warranty, then u fit it outsaid u losse u r electrical warranty, then what we do pleas check it and solve please reply soon
my contacts: nitharaza @yahoo.co.in

Hi, my car age is only two months and since from the first day I felt so tired to convey my car problem to Fiat Higher authority.The dealer along with manufacturer tried to kill my whole family by providing me a defective car. You know what happened to me the so called fiat Linea delivered a car in the first day with all lock nuts for two left side wheels in opened conditions and during driving after two KM, the car bacome so unbalanced with knocking sound that I had to returned back to the show room.Where we observed that two wheels were almost came out from their positions. God saved us that we did not made any accident during driving.after that I am very much affraid to drive my car.Now my car is in Fiatworkshop for attending several safety and design related problem.
So I also agree that Fiat has introduced a sedan car but with out safety measures.The incident what has happened to me is a crime and everybody fromm the dealers, manufacturers involved in this process shoud be punished.I am thinking to go to consumer court because of the harrusment, IF the manufacturer who does not bother about the value of a life then how will they survive in this competition market.
Goutam Chattopadhyay, Haldia/[protected]

Sue them ...

i totally agree worst people

I too purchased a Fiat Linea -Emotion pk from RD.Motors, Kolkata and found all the machines parts of my car is started malfunctioning.Actually, the Fiat sedan car is having major design problem. they have incorporated many things in the car but did't think about the preventive measures to save the gadgets incorporated.
It is really shocked to know that such a big manufacturer's does not have sence to think in deep before introducing such defective cars in the market.
In every sence the car is inferior quality than any other sedan car in the market.Simply, Fiat along with Tata Motors are cheating peoples.

Goutam Chattopadhyay/[protected]
Haldia
[protected]@rediffmail.com

Iam purcheses 20 9 2009 punto emotion after 10500 km run so thet cluch and break running time faliure and remote dose not working so you are change the car [or] our payment replase please tell me your answer never thet I have go to consumer court your delear and service centre there is no answer and no response what tell me my vichle no TN 37 BE 0790
COIMBATORE TAMIL NADU PH; [protected]

Fiat Motors — DEFECTIVE CAR SOLD

This is with reference to the purchase of a Grand Punto Emotion Diesel from Automobile Sterling, Noida(U.P) in the name of my wife Neha Maheshwari I purchased this car on the 7th January from this place and since then it has been a frustrating experience for me. I have faced numerous problems with the car and have been harassed by the staff and the management of the above showroom.
I have in the past also filed complaints against the management and the service standard (please see mail below) and after some pressure from the side of Fiat India some actions were taken but some problems still remain.I wish to list the different problems that had been faced by me immediately after purchasing the car.
1.The driver seats make continuous screeching noise, while driving or while making any movement.
2. The ac panel’s bulb was fused
3. The AC cool and hot rotor switch was not working
4. Only the side AC vents were giving cool air and the main vents were just giving blower air.
5. The panel covering the fuse box was broken
6. There is a cut mark on the steering wheel
7. There was a cut mark on the chrome on the hand brake
8. The “I” from the emotion label was missing
Out of the above issues most of the issues still remain, wheras new problems have come up.
The service centre kept telling me for eight months that they have repaired the driver seat and it will not make noise but after every service it would start making the noise again. I must have given the car for this reason atleast 5 times.Finally the service centre told me that the seat has a defect and needs to be repaired and they told me that it is not available right now and will contact me once it is available. Its been more than a month and I havent heard anything back from the service centre.
The Car AC was not working as it didnt have GAS. Now I wish to know which new car doesnt have a working AC.
The hot and cooling rotor switch has again stopped working.
The car makes heavy noise when it is turned or a U-Turn is taken, I was told that it has been taken care of but nothing has been done.
Last time the Fiat office had me and an executive from Automobile sterling on conference and the Fiat office asked the executive to take care of these issues, but I heard nothing from the Automobile sterling executive.
It has been a very very dissapointing experience for me. I my last 10th months I have continously visted the service center without getting a proper solutions. This totally endorses the belief people have about the bad after sales service of TATA/FIAT. I wanted to buy Linea, but the kind of horrible experience I have had I have decided not to make that mistake and have also persuded other people not to buy Fiat Cars.
This is my last request to Fiat to please look into the above issues and please provide me with a solution to my problems otherwise I'm left with no option but to file a complaint with consumer court as I have been very very frustrated by the treatment given to me.

i am also cheated by balaji cars i bookedcar on 11 may 2010 sales staff took money from me than he never bothered to call his name Samer . Subsuqently sales staff and manager fprced me to by EURO 3 car with promise to give delivery by 04.06.2010 but they gave carwith spots no service and without number than they promoised to give RTO number on 05.06.2010 by 2 PM but at 6 Pm they told number is not possible . After having clear promoise to deliver car on 03 jun 10 with registration number till date they are not bothered its very cheap service at balaji only request not to buy car from balaji else you will repent . all things duplicate parts stolen and then false promise go to other dealers but not to balaji u will gets frustated .

Vijay chaubey

To
The manager
Tata Motors India
Mumbai (India)

Dear Sir,
I purchaged a TATA Sumo Grande Turbo EX at your Aligarh dlear Mascoat Motors, Aligarh sine 31/10/2009 Engine No. 483DL7C55KQZ715131 & Chasis No. MAT4652119K25573. My car take no Pickup & Avrage. I repair many time in your's Aligarh Dealer & Breake Problem is also starting. that I am not satisfy to your this product. Plz. Solve my this problem
Thanking You

Yours

Pankaj Sharma
S/o Mr. Ram Prakash Sharma
Vinay Nagar Colony,
Quarsi, Aligarh
Car Reg. No. UP 81/AD-1754

To
Mr. Rajeev Kapoor
MD, FIAT India

Subject: Constant problems in My Brand New FIAT Grande Punto MH05AS875

Dear Sir,
I am Sachin Karle. Owner of the Fiat Grande Punto no. MH05AS875 since december 31st 2009.
I purchased this 1.4 fire emotion pk, electric Blue, from Balaji Cars Pimpalghar, Kalyan with great expectations.
But I have been facing problems with the vehicle since the day I have got the delivery.
I am sure FIAT has all the records of the jobs done so far on my car. I can provide all the invoice numbers if required.
Shock-ups problem occurred in just 3rd month. Then just 2 months later wheel bearings had to be replaced.
And just one month after this, two days back the Clutch Cylinder seems to be jammed and needs to be replaced.
I don't understand, how can a brand new car give so many problems. That too in its first year itself.
Even though it's under 2 years warranty and I have got extended warrenty as well,
Should I expect some new problem to occur and get the parts replaced one by one every alternate month, Why don't you give me a new replacement instead???
As it has became a nuisance that the 'so called brand new FIAT Punto' is giving trouble every month.
I am fed up of this. And as far as the service is concerned it really sucks. It is pathetic. Balaji cars doesn't have the man power to handle the pressure.
They never deliver on time. Their answers keep changing whenever you ask them about what has happened to your car.
Other thing is availability of spares. In spite of tie up with tata FIAT seems to have failed miserably.
I am told by Balaji cars that, the clutch cylinder is not available and it'll take minimum 4 days to come.
After that the work will start. It is just not acceptable. You can not take the customer for granted.
You have to give the customer a good service. I have paid my hard earned money for it.
I am seriously fed up. Please replace my car.
I don't want to keep thinking what's going to be the next problem every day.
I am seriously planning to go to consumer forum regarding this.
I can't take this nonsense anymore. Awaiting your reply.

Yours Sincerely
Sachin C Karle

[protected]

1000% agreed with comments, we also having same problem, We hv approched local dealer to rectify the problem or replaced the Car.

To,
THE MANAGING DIRECTOR,
TATA MOTORS INDIA,
PUNE, MAHARASHTRA

SUBJECT:- Don’t get a ‘ TEST DRIVE’ of ‘TATA SAFARI’ at showroom

I.S.MOTORS ROORKEE, a great disappointment for me .




Dear Sir,
I m working as an “ASSISTANT ENGINEER” in UTTARAKHAND GOVERNMENT posted at Kotdwar, Uttarakhand . I bought INDIGO CS GLX 2009 model from I.S.MOTORS ROORKEE. Now I am planning to buy a TATA SAFARI in 2011. So I traveled more than 150 kms. From Kotdwar to Roorkee for a TEST DRIVE of SAFARI at I.S.MOTORS ROORKEE at Dehradun Road.

I requested them for a TEST DRIVE of SAFARI in I.S.MOTORS Roorkee. But they didn’t respond me well . I had to wait there for a TEST DRIVE of SAFARI more than 3 hours. And I asked them for a TEST DRIVE more than 5 times again and again. Unfortunately ! They disappointed & ill treated me each and every time, as I requested to them for a Test Drive . At last I couldn’t make a TEST DRIVE . A great disappointment for me .

At last, kindly my request to you, please arrange a Test Drive of safari for me and customers like me, at my place KOTDWAR, district Pauri Garhwal.


yours

E r .VIVEK KUMAR
ASSISTANT ENGINEER
UTTARAKHAND WATER SUPPLY DEPTT.
CONSTRUCTION DIVISION,
KOTDWAR


Ph.No:- [protected]
Address: JAL NIGAM colony .Janaki Nagar,
Nazibabad Road, Kotdwar,
Uttarakhand

We too are facing several issues with a punto we purchased this summer at tafe reach in chennai. Now it has been sitting at the service center for the past month ciiting lack of spare parts. Our auto expenses are mounting. The response, communication and service is pathetic!

My following complaint is still un attended & un answered

----- Original Message -----
From: rajesh pradhan
To: pramod.[protected]@tatamotors.com
Cc: [protected]@fortunecars.com ; [protected]@fortunecars.com ; crmthane
Sent: Thursday, September 29, 2011 3:17 PM
Subject: Fiat Linea MH02-BR-4591


Dear Mr. Pramod Dhane,

This has reference to our today's discussions regarding Fiat Linea MH02-BR-4591.

As discussed we at 'Rockwin Flowmeter India Pvt Ltd' have purchased this vehicle from M/s Fortune Cars, Thane, Maharashtra.

Vehicle delivery was taken on 11.07.2011.

After taking the delivery it was brought to the notice of concern persons at M/s Fortune Cars ( Mr.Deepak & Mr. Ganesh ) that the "Wheel Caps" fitted on wheel are not properly aligned over the wheel and hence it looks bad as well when vehicle is running it appears as if wheels are wobbling. This need either proper fitting or wheel cap replacement. They indicated that they will look into this during 1st servicing of the vehicle.

This issue was also highlighted during the feed back call received from Fiat, India as well from Fiat, Italy after getting the vehicle delivery.

I have given the vehicle for first servicing today and had requested to attend to above mentioned problem.

They have denied to attend to this and have informed that they spoke to you in this regard and it is advised by you that it will remain as it is and nothing can be done about this.

Statement is not only very surprising but making the matter more serious. We would like you to re-confirm your stand on this issue by return mail.

Expecting your immediate response and action in this regard.

Regards,
Rajesh Pradhan - Country Head ( Gas Business)
Rockwin Flowmeter India Pvt. Ltd; INDIA
DID: +[protected] | Mobile: +91-[protected] | Fax : +[protected]
E-Mail : [protected]@rockwin.com | www.rockwin.com

Dr A.K.Singal
Pediatric Surgeon, MGM Hospitals

Ratan tata want do good in car market, but the management and the staff he chose is not correct one where ever u go in Inda tata show room or service centre u will get same service, never beter than earely, even the men sitting as parts Manager dont know the latest develepment of the market, i ask one of the Manager in Chennai Amatur Branch allow wheel for Tjet he have no idea about : "Tjet".
So what u expect from otheres.

It is your fait u purchased the FIAT from TATA. U think That money is deped in the
Sea" that Only i am thinking now a days.

So i totaly agree with ur conments.

john
Chennai.

I'm also suffering from such problems so my final attitude is that FIAT has made a mistake to collaborate to TATA Motors.
REENA SINGH

I completely agree with both of you. Spares and service are bogus. My car met with an accident and its almost one and half month but yet spares are not made available from FIAT company, so my car stuck at workshop. I think FIAT has to stop producing and selling cars in India till they build good factory to produce enough parts and train staff and have their own show room + work shops.

Pranay Shukla
[protected]@yahoo.com

this is an age old problem with fiat .i own a palio 1.2 2001 model. and I have gone through all this 9 yrs ago . i complained to every channel possible. even international head of fiat was personally mailed . one manager at gurgaon even threatened me with dire consequences if i donot stop troubling him.but nothing concrete has been done so far for the rectification of the problem.

I have a similar problem with my Fiat Palio Stile SDX MJD. Even after adjusting the camber, replacing the tyres, replacing the front shock absorbers, the tyres are showing uneven wear. I am absolutely clueless as to what could be the issue here. No one at the dealership is interested in helping me out. I took those buggers to consumer forum but the stupid judjes on the bench passed the buck off. I just want a solution to my problem. Is there any?

Rajesh Prakash
[protected]@rediffmail.com
Chandigarh

The less said about the Fiat Palio services rendered by the TVS or Tata Motors, the better. Worst possible feedback ever was heard from the buyers of fiat palio.
The Concorde (Khairathabad, Hyderabad) people who sold me the car promised heaven n earth at the time of purchase. They even offered an official after-sales fitment of CNG/LPG kit which was to be released for their Indica etc., Hahahahahahahahahaha. That never happened.
They promised servicing in Uppal (nearer to my home). Those at Uppal flatly refused to touch the palio even for replacement fuse (I bought it myself).
At the time of the first service at Sanath Nagar, the floor mats and one ashtray vanished. The second time, the felt lining under the bonnet went missing. (This, I did not notice because I did not open the bonnet for about few months after free the services. I noticed it only when I saw the lining in other palios at some other workshop). Third time, the rubber skirting under the wind dam disappeared...I never gave the car again to the Concorde people.
Now, the problem o[censored]neven wear of the Goodyear tyres arose. The suspension, camber, toe-in etc were examined, pronounced 'no problem'. Then they advised replacement of entire set of tires. I was thinking about it and came across this site and the problem seemed to be faced by many others also. Now I don't know whether to change the tyres or not.
Coming to other spares, they are exorbitantly priced n scare away the owner of the car, if at all they are available off the shelf. The original rear view mirror assembly costs you a bomb. The main aim of these dealers seems to thoroughly discourage the owners coming back to them for after sales service. They are just pulling on and thriving by the sales talk of the sales team and the lack of wisdom on the prospective buyers (poor suckers!) and nothing else.
My friend along with whom I purchased the car smelled a rat quite early and sold off the car within one year after the purchase. Lucky escape indeed.

Fiat Punto emotion — Non issuance of registration no.

Took the delivery of the car on 08.10.2009 from M/S B.U.Bhandari,Pashan,Pune, but despite follow up they are not taking action for providing registration no.

i have taken punto on 24 th dec n the very next day the air condition went off n i went for service in concorde automobiles in cochin there is no response very bad service for punto

I completely agree on all the points as I also bought a Punto emotion and facing similar problem. Moreover the AC of my car is also not working properly, while contacted the dealer they said it’s perfectly fine. I also feel cheated by FIAT.

I completely agree on all the points as I also bought a Punto danaymic and facing similar problem. Moreover the AC of my car is also not working properly, while contacted the dealer they said it's not perfectlly fone . i also fell cheated by fiat im contect on bathinda & abhor i dnt give right answer im purched my car fm dada moters ludhiana . i hve more probelm in ac in 1 month 2-3 times...plz dnt ignor help me...my contect no: [protected] ; [protected]
ur regard
harkirat

my brother in law purchased one and the next 3 days the AC failed, on reporting back to the dealer, they informed that the pipe had gone bad and they need to replace the pipe, they kept the car for two days . after two days when we went to pick up the car they said that the spare was not available ant that they have called for it and it would take about 15 to 20 days. till that time we had to drive a new car without airconditioning... toughh. Finally the pipe arrived after 30 days and could be fitted.

Actually i feel that fiat has not put up a infrastructure and is trying to just test and experiment in this market.

bad

i have a grande punto 1.4 L emotion petrol and the AC is uneffective.. maybe for italy it may do some good but for india its as good as not having one..i 'm really pissed off.This is not the way one can sell cars in india.

I totally agree. Fiat India's service sucks. And there is a problem with the shockups, gear shaft and clutch drums. It may be fit for driving in Europe. But not in India. Just aesthetics are damn good, but not made for india. I am facing the same problems.