Fiat India Complaints & Reviews

Dear whosoever,
I Hemant razak on behalf my father Mr.kalicharan, owner of fiat palio stile (Registration No.DL/3CAY/1671 at new delhi) making this representation.
I never even thought in my wildest dream that losing a car key will make me go through an unreliable and one of the most incompetent yet well-known fiat after sale service fiasco of all time.
It all started on 18th july 2011, when my last master key to my three key car set got lost with my vehicle parked on road outside my colony. Realising the safety of the car at stake I called the fiat help line to figure out a solution.
I explained the situation to the customer representative and he/she suggested that i should get in touch with the authorised service station /dealer and gave me the contact details of rama motors in okhla , so i called and explained the situation to the first person i got the hang of in rama motors, then i got directed to the spare parts dept, there i explained my problem to ashish/asad, as he suggested to order and change the lockset of the car and asked me to deposit money to order spare part as they don’t have it in house.
On 21 july 2011 i went to rama motors to deposit Rs.5000 cash to finalise the order for the lock set, on inquiring i was assured that the part will arrive within 3 to 4 day a priority case and i can book a slot in the service schedule to get the part installed. The part didn’t arrive till 29th july. On 1st august i towed my car in the service station to get fixed. On 2nd aug i called to follow-up on the development on the car, i realised the electrician on the job is finding is difficult to complete the job as he just discovered the ECU (electronic computing unit) is not accepting the new keys of the lock set and wanted me to get him the mater key to extract the code to match the existing ECU, then again i explained the problem clearly. Being unaware of the real problem, the he suggested that i have to change my current ECU as it will not be compatible with the new car keys set, which i felt was unnecessary as my car ECU is fine like new but considering technical mumbo jumbo in fiat cars, i agreed to order the a new ECU unit costing over Rs.13,000 extra for a just replacement key set.
From that day till now, i have been waiting and following up with rama motors general manager service Mr. Sharma , who’s incompetence and false commitments has led me to pursue this matter legally. I would also like to add that rest of the car brands in India at least treat their customers with after sale service, where as fiat motors running a after sale service circus show that too on tata’s turf with its legendary spare parts ghost still haunting its customers who are stupid to give another chance a foreign car brand, which exited the country on unsuccessful history.
After buying and using fiat cars for over 2 generation in family, today i really wish to have brought a maruti or tata car.
Highly disappointed
Hemant Razak

I bought linea dynamic in dec 09. Some parts were delivered defective like im driving car with glove compartment open for last one year which could nt be rectiifed evn after 3 services.
Cup holder place has started giving out paint flakes are coming out.
There is a cracking sound while braking and service engineer says it cnt be rectiifed. All my problems which i explained to service engineer in my last third free service none was taken care of and problms erupted agian after one week

owning a fiat punto emotion 1.2 purchaced on 31.03.[protected] km done, from the day one am complaining of the following issues but not properly attended at Auto Industries Goa, Margao, Goa.
1. front door locknot opening properly
2. petrol tank cover (lid) is not properly closing
3. Inside storing space on the dash board is not closing properly
4. Remote is not properly working
Recently Engine Check light is liting and every time engine started reminds " check Engine", went to Auto Industries several times but getting the same answer Cencer is out of order or concerned person is un available for diagnosis,

Is this the type of service offering by Fiat India to the coustomer? should I take vehical 30 km every time for serviceng and unattended ? If the engine gets major problams who will be held responcible? Shoul I regreat for choosing Fiat India as a dream car?
Please give attentions,
Satish Bhat
M-[protected]
[protected]@yahoo.com

Dear Sir,

My vehicle got accident 20 days back and i have given the vehicle for repair and 2 days back i have visited the service work shop of Marudhar Motors Jodhpur but the sale executive told that the parts are ordered around 18 days back and we are expecting spare parts with in a month and if it comes we will repair and will deliver the vehicle till that please dont trouble us as whenever the vehicle get ready we will call u.

Now my question is if Tata Motors cannot serve the customer why they have collabrated with FIAT ? If they cannot provide the parts why they are selling the vehicle ? we have invested 10 lakhs on vehicle and if this kind of service they are going to provide us is this is a justice ?

please help me in my vehicle get ready or please those people to refund me my invested money back.

Dear Sir,
Sub: Front steering suspension bush failure

I own a Fiat Linea bearing Reg, No. MP04 CE-6926. Before completing 35000km I had to change the front steering bush twice. I have taken a Fiat Punto Emotion Pak (high end model) for my son. Reg. No. is KL01BB-2356. The vehicle has completed only 5000km. By this time the vehicle has visited the service centre atleast for 5 times due to irresponsible service. The similar complaint was noted in his vehicle also. The vehicle is handed over to the Service Centre at Trivandrum. It seems to be a manufacturing/Design fault from Fiat Automobile. After spending a huge amount for the vehicle and the reliability is very poor. As the vehicle is under guarantee we may get it attended. Once the warranty period is expired a huge amount has to be spent for maintenance. This type of failure is not acceptable from a manufacturer like Fiat having reputation worldwide. You may suggest an alternate permanent solution to maintain the vehicle in healthy condition.
Since purchase the Speaker system in the Punto is ineffective. In spite of repeated complaints there is no response from the service department. There is no competent trained service technicians available at the centre who can capable of rectifying the problem. They are not allowing getting it repaired from outside agency also. If it is attended from outside the service engineer comment that the warranty will be voided. I am in great trouble tolerating the inferior quality service.
If the similar problem of steering bush is repeated and the complaints are not properly addressed for a permanent solution I have left with no option other than approaching the consumer protection cell. Expecting your favourable reply and suggestion on this subject.

Thanks,

R. S. Rajan
Sr.Vice president
MFL-Dahej, Gujarat.
Mob: [protected]

I purchases a my second brand new Fiat Punto Evo Sept 2010, 2 weeks ago I started hearing a noise when put in gear above 1st, I took it to Ancaster fiat were it was purchased, that afternoon I got a phone call to say it was the gearbox, & that they had put the car onto a machine & it showed it had been driven erratcly, as the rev count was blah blah, this doesnt mean anything to me as I am 42 drove since I was 18 & never had a new gearbox let alone on a car that is just 10 months old, Ancaster advised me to get in touch with Fiat in Italy which I did,I received a call this morning 1 week later telling me no the warrenty will not cover this problem & it will cost me £1750 to fix it, I am at my tether I do not have this sort of
money, please can you give me any advice.

Reguards
Mrs Donna Griffiths

I bought Fiat PUNTO on January 15th 2011 biggest mistake in my life. It was my dream come true car but now it’s become a nightmare car after I have faced the after service effects of Fiat service which is very poor.
To start off my car met with an accident on April 1st 2011 and was brought to Prerana motors, Peenya Industrial Area, BANGALORE on April 6th 2011 for repairs and till to date its without repairs.
My car was brought for repairs on April 6th 2011 for repairs to Prerana motors, Peenya Industrial Area, BANGALORE and took 40 days for analyzing and giving the quotation of the damage to the Insurance Company to approve the insurance for the vehicle on 11th MAY 2011.Then Prerana motors informed me that I need to give at least Rs.50, 000 so that they can start the work of the vehicle. So I gave a cheque of 50,000 on May 16th 2011 in favor of Prerana motors. But to my astonishment I saw two orders being placed in reference to my vehicle spare parts on 2nd JUNE 2011.I was following up every week with prerana motors about the status of the vehicle but every time I got only one message “Spare parts not yet arrived from FIAT pune Factory”. Later on I checked the details of the order and found that car stereo set part assembly was costing Rs.38000 from Fiat Which I felt it ridiculous cost as out in the market we get an advanced car stereo set with speakers for Rs.12000.From first week of JUNE I have was behind prerana motors people to cancel the item so that I could put the good stereo system from outside market and Prerana motors was adamant in canceling the item from order till to date. Later on July 1st 2011 I got a same message “Spare parts not yet arrived from FIAT pune Factory”. I went to the service center and I was told that all the spare parts have not yet come from the FIAT INDIA Pune factory as there was fire accident (I don’t how true is it).The respective workshop manager informed me that after the spare parts arrive it will take around 1.5 months for the Repairs to be completed. I was really feeling bad that my vehicle is damaged and lying with roof open in prerana motors yard getting drenched in rain water and getting rusted. After my lot of pressure they covered the vehicle with a car cover but I feel already lot of damage was done by the rain to my new car. Still major spare parts have not yet arrived so that work could be started and after my persistent pressure they have just taken the vehicle inside the workshop and dismantled it and I got a same message “Spare parts not yet arrived from FIAT pune Factory”. So Finally I got Mangesh Kodalkar’s FIAT customer service head phone number from Rajesh Hariharan and I have explained my issue and he told me that he will get back to me next day and never got back and I only called him after a week and I was provided a Spare part division number by some subordinate of Mangesh and He told me that major spare parts have been sent. When I told it to Prerana motors spare parts division I was told that major spare parts have not come through which was contradicting. So I went to Prerana motors on 27th July 2011 sat with workshop representative Basavaraj and got the list of parts ordered and they informed me many major parts have not come through. Then and there I called Mangesh Kodalkar of FIAT and got spare parts manager’s number Deepak and talked to preethesh from spare parts division and found most parts sent to Prerana motors and now roof and two items have been still not sent. Now prerana motors have informed me that they cannot start the work without the roof of the car. Now I get a new Surprise is that prerana motors is servicing a FIAT Punto for the first time and have missed some spare parts from the initial order now a new order for some parts which they have not ordered has been placed again.
I don’t know when will I get my vehicle serviced I want my vehicle at least on or before 25th AUGUST 2011 because My Father is getting retired and I want to bring my father back on my car back to home.
I am really dissatisfied FIAT customer .Never in my dreams I thought that it would take a Vehicle to get ready it will take 5 months.
It’s already 4 months and Still no progress.

MY PUNTO IS ONLY 8 MONTH OLD. NOW TOTALLY CAR IS RUSTEED .
THAN I COMPLAND THE DEALER THAN THE DEALIR SULUTION IS ONLY RE PAIT THE FULLY CAR ( FOUR DOOR + DIKKY )& CHASSIS ALL CAR IS RUSTED. WHAT I WANT CHANGE THE CAR.


& I WANT FIAT DEAD LIST IN INDIA
FIAT KA NAAM O NISAN INDIA SEY KHO JAIE.

& ANY HALP FOR PUNTO CAL ME [protected]

my car fiat punto DL 9 C Q 9664 is getting rusted by the long time i have send many complains to the tata fiat company india but no action taken by them and now my car is gone rusting from each part of it and the dealer ship responce is also not good while doing work on it and in the perion of one year the car gose to dealership for repairs more than 20 times m mantely hurrested by this car please help me in getrid of this problem
some photos of rusting are attched below

Dear Sir/ Madam,

This is with regret I have to inform that the Diesel Punto Emotion car with the number UP15AM2449 is at Vasu Automobiles Meerut because of the engine problem. The car is at the workshop from 30 June 2011 and no progress has been done. I have registered the complaint at the toll free number 1-[protected] on 30 June 2011 but nobody has responded back.I have called up atleast 20 times for the problem but there is no follow up.The people at the workshop have informed me that they are waiting for the approval but no response is there. . Kindly look into the matter and get the car ready at the earliest. Its been 20 days I am calling again and again but no action has been taken.

This is not expected from a company like FIAT. I am hoping that the problem may be solved.

Regards,

Mayur Jain

i have a fiat punto car which got hit in june 2010 and certainly the company service centre was the place to go..thereafter june 2010 the car is standing in the service centre ( techno automobiles, najafgarh road), its july 2011 and still the company people dont have any idea when the car will be in driving condition... 13 months of waiting time and the staff working at the service centre says only one thing- sir we have ordered this part which is not available in the company warehouse in delhi, it has to come from pune and when contacted weeks later they will say it has to come from italy...

when higher authorities were contacted all they did was an e mail apologising for the delay and mentioning a number of their general manager who never answers the phone...

tata motors- owner of jaguar and fiat motors the proud owners of the ferrari,, is this the way you treat your customers????

contact details- gaurav chhabra
[protected]

I have purchased the Fiat Punto car from Jaika Motors Nagpur on Nov-11.I have purchased it with great sense & choice but now i thought,it was my mistake.My car pulling LHS from the first day of purchase.i was visited to your dealer Jaika motors 4-times for the same complaint but poblem is still not resolved.I had already sent the mail for that to [protected]@fiapl.com but nobody care for that.Kindly confirm me is it the known problem.
Secondly my car has the problem of too much poor pick up,when i compaire it with other brand 1000cc vehicle,it seems to be shame on me that i choose 1.2 pet.Please look into the matter.

Thanks & Regards

Vinod Burde
[protected]

This is a matter of great regret and surprise to inform you that ,i bought a fiat punto emotion from IS MOTORS ROORKI, billed on 31st Dec,2010,delivered on 4th jan,2011,i got the offer of free insurance and registration from the agency,and it was the responsibility of the agency to get the REGISTRATION and INSURANCE of the car done, unfortunately car got damaged on 6th jan,and same was reported to the agency, sales manager said bring the car to the agency for repair work,but i didnt have the registration,without which the insurance claim cant be made as per the sales manager and workshop manager,i requested them to get the registration done as soon as possible,they said to me no need to worry registration will come within 2-3days and then the claim can be made,but next day work shop manager got the survey done ,i inquired to him how will we be able to claim for insurance,he said you wont get cashless,but since we will receive ur registration within 2-3 days,so you can get the claim later,now because of the negligence o[censored]r staff the registration got delayed,in fact extremely delayed and got done on 1feb,and i was kept in dark that i will, get the claim soon,now i got a call from sales manager after waiting for last 3.5 months that the claim is rejected,its the matter of Rs.22000/- , now unfortunately ,I got my fiat punto emotion (UK3423) damaged again on 26 may 2011,i took my car to nearest TATA -FIAT service centre,ABS MOTORS,GURGAON,they said it is gona take 15 days to get the car repaired and but its still not ready and now they are saying it will take another 4-5 days or may be more,i am facing lot of troubles as i need my car for day to day use,and they are not bothered to repair the car soon,so there are many problems im facing because of extremely poor fiat service.now guide me what to do,otherwise i have to think about legal and other aspects to resolve this issue .

I bought a FIAT Palio Stile multijet SDX model from the main authorised distributor from Concorde Motors, Velachery dated May 2008.I have had it serviced at the correct intervals by the main agents. It has just had it's 36,000 K service and one week later the Airconditioner have failed. I was asked the service agent to replace under extended warranty or product warranty because one year before only they have replaced condensor, cooling coil etc but they refused to change because the extended warranty period was over by one day. I wast told them that out of the last three years the car was with you for more than 3 months due to sevaral reasons from the day one i am facing problem due to various reasons, first i was faced with tyre problem then camphor bold problem, etc., . As you may appreciate I am not pleased.

I Own Fiat Punto For Like 1 year I Am unsatisfied Its Not Car Daam Ac Noisy Very Much And Avg Is Like 7-8 For 140 Km It Costed My Like 850 Rs And Too On Highway ... So Just imagine Wht It Give Me On City Sad For Fiat Who Say It Give 17+ ... There Are Many Many Problem For This Car ... Break, car steering Soo Many Problems My Car No Is Mp 09 CE 0409 .. I Want Anser From Company Or I Want My Car To Replaced ..

My Email Id Is > [protected]@gmail.com

i am having punto diesel emition 2009 oct. with extended warranty .on june 1 the clutch cylinder collapssed,however i managed to reach the nearest fiat dealer banarasi dass at industrial panchkula.they behaved very bad the gm and even the owner .they said we dont work on warranty go to joshi automobiles chandigarh.i said this a common problem in some models and company is changing it free of cost and moreover i have got extended warranty,they argued very badly.however i managed to reach joshi chandigarh were i got excellent service i was free in half hour.i suggest to ask this dealer explanation who is not having warranty code ,how could he sell cars when they cant give service the car is excellent but such dealer are giving bad name to the brand.i am planning even to go to consumer forum.the co.should take serious steps for such dealers to save fiat brand in india

DEAR SIR,
I HAD PURCHASED A FIAT PUNTO EMOTION PACK FROM TRIUMPH AUTO (P) LTD. FARIDABAD (HARYANA). ON[protected] BOSSA NOVA WHITE ENGINE NUMBER: - 0095966, CHASIS NUMBER: - MCA118A5E07017912GNZ. Reg. no. HR 50 B 6007
WHEN I GET MY CAR CHECK UP FIRST TIME AFTER RUNNING 1000 KM ON AT SERVICE CENTRE I FOUND THAT THE CAR IS START RUSTING FROM INSIDE ALL DOORS, FROM INSIDE ITS BONUT AND INSIDE FROM ITS BACK TRUNCK AND FROM ALL THE BODY & chassis. WHEN I COMPLAINT ABOUT THIS PROBLEM TO SERVICE CENTRE THEY ASSURED ME TO SOLVE MY PROBLEM. WHEN I COMPLAINT AGAIN THEY TOOK SOME PHOTOGRAPHS (DATED[protected] & SECAND TIME[protected]FROM ALL SIDE WHERE RUSTING IS COMING AND SAID WE WILL SEND THESE PHOTOGRAPHS TO COMPANY AND WE WILL DO OUR BEST.. SO WHEN MY CAR IS RUSTING FROM ITS FIRST DATE OF DELIVEREY IT MEANS THAT IT’S RUSTED FROM THE COMPANY AND DELIVER ME DEFECTIVE VEHICLE.

AND DEALER IS DOING NOTHING ABOUT THIS; I THINK MY CAR WILL GET RUSTED FULL IN VERY SHORT TIME. I SPEND MORE THEN 650000.00 ON THIS CAR AND IN RETURN I GET DEFECTIVE AND REJECTED VECHICLE.

NOW I DON’T WANT TO KEEP THIS REPLACE MY CAR .
I ATTACH SOME PHOTOS THE CAR.

THANKING YOU
GOPAL TANWAR
TULLA RAM COLONY
OLD G.T ROAD HODAL -121106
PALWAL (HARYANA)
MOBILE NO :- [protected] ,

I am Senthil from Chennai, own a fiat grande punto 1.4 (Registration number: TN10 Y 3508) Engine no:7013232 & Chassis no:MCA118A5C07003349GPZ) since November 26 , 2009.

I bought this premium hatchback just for quality and i am frustrated to the core now. There has been repeated complaints and this car is really not dependable. Car spends more time in workshops than with me. The very purpose of owing a car turns to be a question mark now ???


February 2011 - 1 week in service station - Concorde motors ,Ambattur.
Complaint : Faulty AC, Broken Sensor.

March 2011 - 1 week in service station - TAFE REACH, Greams road
Complaint: Engine mounting bolt broken

May 2011: - In service station since 2 days - TAFE REACH, Greams road
Complaint: Wheel bearing and hub damaged.


FIAT customer care & service team has been informed about these thru email and telephone. All i got was car is inspected 100% and no such failures will happen in future, but failures keep happening even after assurance and inspection.

Problem like engine mounting bolt failure and wheel hub damanges are life threat issues. FIAT is not replacing the car and insists me to use this car.....who will stand gurantee for my life. I need a long term solution for this.....

I have evidence of proper service and emails to FIAT informing the complaint and also assurances from FIAT.

Please help.....

My Fiat Palio HR 12K 0300 is lying with ABS workshop, Gurgaon from 11th Jan,2011 for some repairs.
Its almost 4 and 1/2 month, ABS Motors is not delivering me my car.
Whenever I contact them, they simply excused for next day...
I have complained about this to Fiat Toll Free no (Customer Care ) more than 4 times, but zero response from their side also.
Now is there any other way, so that I can get my car back, coz in workshop, they are also replacing my car's original parts with some other cars.

Man Mohan Deswal
[protected]@gmail.com

Thank you for listening my complaint, my complaint is that my driver nakul bhaiya hit a bolder from my car fiat punto to save a pedestrian crossing the road because of this my car had some damage and I was sitting on the passenger side and hit my head on the wind screen therefore the wind screen got cracked but I did not injure myself due to this I had to get my car toed from a crane to vasant kunj to the fiat serive station and for a day they kept my car outside the station because they had an excuse that they could not keep the car because there service station was getting shut down and that is a lie so the next day the sent my car to the moti nagar fiat station, and there the car was standing there for a good ten days and when I called they said that the insurance people are taking long, and I did not have a problem with any of that but after the insurece its been almost a month they have been telling me that the parts are being gotten from pune so it takes time to dispatch but now i can't take this pain any more please do something about this and they don't even give me an answer and not pick up my calls and I need the car for my everyday use because I work . So please help me to make this station less corrupt and more obedient and polite to their customers than you
Vikram kapuria