Fiat India Complaints & Reviews

Hi,
I - bought a Fiat Palio car during the year 2001. I was happy with the car and its performance. The only worry was the service and parts. However I was using My Palio with the service support from one of the local TVS approved garage at my home town (Attingal- Kerala). Any issues they used to find solutions fast and will organize to get the damaged parts in 2 or 3 days maximum. In this case I never felt difficulty for servicing and maintenance of my Palio. And I was very happy when TATA took over FIAT services.
But on 19th August 2009, While travelling to Trivandrum, I started listening unusual sound from the silencer part ( Could be a hole in the pipe) . Then I don’t want to drive the vehicle with that sound…So I found a TATA & FIAT approved servicing center at Trivandrum – Kulathunkal Motors, near toll gate, Trivandrum, Kerala. I told the service advisor about the sound and told him to do the periodic service also. Hence he told as it has reached around 64,000 km’s, so better to do the major service. So for good I agreed for the major service and changing of the required parts. So they changed first two parts of the silencer and lot many things which cost me 16,500 rupees. I got the car in the evening…. I didn’t check for any thing……After doing service from such authorized dealers…. I never felt to check the car….But when I reached home and parked my car ….I start feeling very strong smell of smoke and petrol, then I realized that it is from the silencer…. I waited for four days ….Then the strong smell will spread wherever the car stops and smoke coming from the silencer…. Then after driving the car for some days I notice that the mileage of the car has come down….Then I checked the mileage….So I found that the mileage has also come down to 7 km/ liter instead of 14 km/ ltr which I used to get when I checked in the month of July, Then I went all the way to Trivandrum …to inform them the problem…..The security told that they are closed for more than a week for festival. So I again went to them on 8th Sept 2009, and told all these issues. Then they told that it is a problem with the fuel sensor…..By replacing the sensor will solve all these issue. I agreed…. They replace the sensor cost me around 4,000/- rupees, No worries if it is for good…… I went home……Realise the problem is still ON…. Then I approach them on 12th September 2009,…..that time radiator fan was not working…. I was happy that they replace the Fan on the same day itself, cost around 8500/- rupees…… .. and they told me to come another day ….to find out the problem for the major trouble (Mileage, Strong petrol smell and smoke). So I came again on 14th Sept, and told them to check the silencer…. Later they called me and told the new silencer has got a problem….. So naturally it has to be replaced free of cost…. But they told ..they will replace the part …but I have to pay the labour charge……. and again it will take another 20 days to get the particular part of the silencer. And now whenever I tried calling the service center …. I don’t get any answers… They just say that they will call me back….
My question is
1. From 19th August 2009 onwards my Fiat Palio is facing trouble that too after the major service at the authorized service center….. After listening to the Authorized dealer’s explanation…. seems like this problem will not get rectified in near future…. I very much remorse to inform that the service provided by the above dealer was pitiable. I didn’t face such a major issue for the past nine year with my Palio car ….Is this incident giving me a message ..that I have to face this punishment just because I own a FIAT ???

And

2. Why should I pay the Labour charge for replacing the damaged part which I have already paid once ??? ( The dealer made a mistake by fixing another damaged part again in my car).
3. Again whom
4. After all….. Do you think this problem can be rectified??? Or do I have to sacrifice the quality of the vehicle whichever I Own????
I hope FIAT India will be able to help me in this terrible situation…….. at least for rectifying this particular issue……. And I always dream for a day FIAT will come up with proper and genuine

Hello,

It been just a year so far since I purchased the Fiat Palio Stile Multijet SD car and it has spend more time in the workshops than on the road with a series of issues which were worked by the Malik car dealers in Hyderabad India.

It all started with issues with ECU component linked to faulty fuel injection system which stalled the car and locked the steering completely.This persistent issue was taken care temporarily when a new ECU unit was procurred from Italy as they did not have spare parts in their Pune production facility(a shame!). The problem then did not reoccur for 4-5 months,however due to the basic fault in the fuel injection system again the stalling and locking started recently.

In fact at this time as well my vehicle is in the workshop and I am totally fed up with the unsecurity of the vehicle as i can't take it out for long drives outside city withthe hear of stalling!!

I have asked the dealer to replace the car completly as I just can't this this issue no further and have been patient all this while.

If I don't get any positive responses from fiat dealer Malik in Hyderabad,I will file a case in consumer court on grounds of manufacturing defects.

Regards
Sam

the red indication on dashboard for faulty fuel injection system is observed after every[protected] kms. Please Help.

ihave purchased fait palio multijet diesel car sde model, dec 2008, from manickbag automobile at hubli, karnataka, vehicle has covered 11500 kms, 3tyres completly worn out, the vehicle has visted atleast 10 times to the showroom with the same complaint, the dealer is just unable to trace the fault, they try convincing but are unable to detect the fault, the vehicle wobbles b etweem 30-50 km speed .vehicle no ka 29-4383, bagalkot karnataka

We had booked for a fiat linea Emotion pack model with full payment on spot on July 1st 2009 at R F Motors centre at Pathadipalam Edappally, with the assurance that the car will be delivered to us in 2 weeks time.As my husband is working in an offshore oil drilling field he could approach the showroom for the new car only after 35 days of booking. But we got the reply that the car has not reached the showroom yet. We had already disposed our old vehicle when my husband left for duty . We had told all these beforehand to the sales executive and manager and had stressed on the need of the new car on his coming back. They had given us full assurance regarding the same at the time of booking.
The Sales executive Mr Sajith (who assisted us) and The products manager Mr Rakesh, when being enquired repeatedly, were not giving us a clear idea of what was happening . They behaved quite oddly which made us sure that they were bluffing.According to them the car we booked on July 1st started its running down in a truck towards this side only by 28th of July.We doubt and are almost sure that they had sold that car that had come for us to another customer after 2 weeks and booked a fresh one in the name of the other guy and we are waiting for that car which was intended for him. Now we are left vehicle less for almost 2 weeks with very important functions coming in the family where a car is a great necessity. We wanted to contact a senoir person and tell our difficulties, but no body in the staff offered a helping hand to contact the management. We are having our first contact with R F Motors people and are scared about the after sales service now.We were quite happy with our previous car, a Hyundai were we got good treatment from all there.
I dont know what we experienced is a common thing among car dealers. But we felt cheated and let down and actually has now left us in a confusion and apprehension. We expected a Gentle men like treatment from a wellknown company, but this treatment from some of its staff tarnished its imageand we might feel like keeping back from reccomending the group to our friends and colleagues. We have not yet received the car though we were informed that it has arrived in the showroom.This is our plight .

Hi,
I Purchased Fiat Linea Emotion Pack Petrol on 24th July 2009. It was delivered to me late in the evening and next morning(25th July) i saw many stains inside the car and very next day(26th July2009) i found that door front left door lock had some problem and i was not able to open the door from inside the car. i called the workshop and these guys said sir you will have to come and get it repaired from the workshop, because of my busy schedule i decided to get it fixed as per my conveniance.
But story doesn't end here, on 28th July 2009 (Just four days after delivery) morning i started from my home for a important meeting with a customer and after driving just 3km i found out clutch of the car was not working and it was imposible to shift gear also and somehow i managed to park the card on the left side of the road. I called 24X7 helpline and these guys reached that place in one and a half hour and decided to tow the car to the workshop and later i called to find out what was the fault then every body including the workshop manager of Techno Automobiles, Raja Puri, Dwarka, New Delhi. Mr Rao doesn't have any clue what was the problem. but they called me and told me that problem now fixed up and i can come and collect the car.

After all this i feel there was multiple manufactiring defects in the car and Techno Automoblies GM Mr Subhash Aggarwal didn't take any action on this(I called him also).

My car as when goes for service they dont give the vehicle on time, for the reason they quote is non-availability of spares. Worst of worst today is they do not have diesel fuel fiter!.

I think car owners of fiat palio should make a forum and file a case in the cosumer court

Hope other's may like to join with me

my email id is [protected]@rediffmail.com

i am from mumbai theit is no any single service station in suberb area

I purchased a Palio 1.6 sport in Oct 2006. It is less than 3 years and I see some major rusting on my dicky. I had raised a complaint of water leakage through my dicky after the first monsoon in 2007. I am sure this is manufacturing defect. I have now noticed that the sealing on the door is coming off due to rusting. I did take the issue up with Fiat, they put me on to their dealer. I want to know the root cause for the rusting (if it is not manufacturing defect). I know for sure that a new vehicle should not rust within 3 years considering the coating of rust preventive (dipped in a tank) given before painting the vehicle. What is really troubling me is that there is no one willing to come out with the root cause analysis and take responsibility for the issue. If it is my fault, I do not mind getting it rectified at my cost. Else, I want Fiat to take the responsibility for the root cause analysis and come out with the report.

I have purchased FIAT PALIO STILE SD on dated 13/03/2009, on the next day i made a compliant to MALWA MOTORS pvt. KARNAL, they have attended my vehicle and told me that its a problem and bring the vehicle on monday, then we sort out the problem of AIR CONDITION .I brought my vehicle at MALWA MOTORS PVT. on monday i.e 16/03/2009, they have detained my vehicle on that day and told me that we will delivered it on next day because we didn't detect the problem of AC and detained the vehicle and will deliver it after detecting the problem. On the next day at 4:30pm i got a call from MALWA MOTOR that the problem of AC is detected and my vehicle is now OK and we are delivering it to your residence. Till Today it has a problem, the AC is not functioning properly, it must be properly checked by the Qualified engineers, the engineers who knows the technology of fiat palio stile engine .

iam one of the most ardent and passionate follower of the fiat brand. an (ex) fiat car owner. and a pure fiat loyalist!! though i have started this mail on a positive note, i would like to steer it to the other end.

i had owned a fiat palio for over 6 years, and had driven for over 120, 000kms. was so impressed and happy about the car and the very experience of owning a fiat brand, that i recently booked another fiat palio sport inspite of stiff 'resistance' and jibes from friends, colleagues and relatives. inspite of warnings that "they havent changed" yet, but my passion and love for the brand made me think otherwise. and thus started my heartburns, woes and bad or rather horrible experiences with the touchpoints of fiat brand, namely the dealer (concorde motors, mumbai) and the marketing team from tata motors.

i had booked this car way back on the 23rd feb 2009 and was assured delivery in 2-3 weeks time. accordingly i paid the booking amount and even the stipulated 3/4ths the amount of the car. but surprise!! till date nobody (neither from the dealer's side nor from the TATA MOTORS marketing) can confirm when the car would be delivered to me.

apart from paying two EMIs for the loan, i have been shifting my personal travel plans in anticipation of taking delivery of the car. i have been constantly following up with the dealer and i have been getting all kinds of responses which make me feel bad for two reasons - obviously because my car is being delayed forever. the other reason being how the fiat brand is being stomped at. and i have got some of the bizzarest reasons, some of them being:

- the car is not being produced. - if it was not being produced, then why did the dealer take the booking?!
- there is no red paint!! are we talking of some down-the-road garage or is it THE italian auto giant called FIAT we are talking about?
- the evergreen reason being we dont know what fiat is doing!! excuse me?!! is FIAT India processes in such a mess that their dealers dont have a clue or is Concorde motors in such a mess that they havent got their act together? too much of a slip between the cup and lip!!

and they are even ready to return the money!! in this age of economic downturn and recession, when a customer falls into your lap, you are trying to shoo him away?!

its extremely sad that fiat india inspite of having some real good products, dont seem to be keen on selling it. or is fiat india so possessive about their products and that they arent keen on sharing it?! :)

a perfect case of how to kill the enthusiasm of driving a brand new car.

Dear Sir, When I purchased Fiat palio I was very much pleased, but now a days I m puzzled to search about tale light of left side at Lucknow u r requested to pl arrange to solve my problem for my fiat palio 1.2 car.

I, Krishna Meena had purchased the Fiat Palio In April 2008, from Authorised dealer of
Tata Motors, Kamal & Co., Tonk Road, of Jaipur (India) & Reg no. of
this car is RJ14-CE-9878.

Since the same car was met with an accident on 31.01.09, and I
submitted the same car at the above mentioned dealer's workshop on dtd 03.02.09 for accidental
repair. All original Certificate has also been taken from me by the dealer and till date there is no progress in reparing, company persons replying that they have written to the company for spares but till
date not received and therefore they are unable repair the vehicle. At the time of purchasing this car I was
told by company's sales person that Tata Motors has joint venture with the company Fiat Palio and Tata
motors is looking after sales & service in india of this car, and assured that tata motor will provide all services for any problem. I am facing very much difficulties in absence of my car and i have to
commute on heavy expanses, to wards hiring of taxis. Company's people are not giving any time frame for repairing the vehicle and not giving any proper response.I already reminded them personaly for so many times but not received proper response. Kindly take up the matter at consumer forum
to compansate me suitably.
Thanking you

Krishna Meena.
Plot No. 81, Luv Kush Nagar-II,
Tonk Phatak,
Jaipur-302015
Ph. 2594876

I had given my palio diesel for service at prerana motors, old madras road in bangalore.
It was just a routine service.
But my experience was very bad and pathetic with them.

First I had to take my car twice after the service..
first incident, the plug to the filter was not connected. I noticed and taken the car to the service to center to get it connected. Again next day I noticed that the coolant is leaking and when I checked the coolant box was empty. Again I took and they said the nut was loose down below that why it got leaked.
Then instead of coolant they just filled water in that.

Again in the bill there are lot of discrepancies.
I had to pay 5000 instead of 3000 last time.
In the bill it says they will engine oil petrol for a diesel car which has double the rate.
And also they doubled the labour charge.

It is very pathetic, they just trying to squeeze the customers .They are just running their as many customers wont enquire much on these things.

I have took a FIAT Stile Multijet SDX from prerana motors, Bangalore on June 25th 2008 I was very happy that I am a proud owner of FIAT car, I was impressed with its new looks, interiors, space in the car and the Rock solid body all went smoothly till I have met with an accident on 17th October near Ananthapur, Andhra Pradesh while I was heading towards Hyderabad. As the vehicle was not in a condition to drive I approached TATA Motors dealer in Ananthapur. They refused to take the vehicle because they do not have expertise in handling FIAT motors. TATA even denied taking the responsibility to shift the vehicle where they have expertise.

During the time of purchase of vehicle it has been intimated to me that I can take my FIAT vehicle to any TATA motors dealer for servicing or for any type of issues with the car but in reality it is not true. It is shocking to hear that only in metros FIAT car is serviced or repaired.
I have requested the local dealer and one of its representatives has obliged my request and agreed to keep the car till Prerana collects it for shifting the vehicle to its service center in Bangalore and intimated me that it will take 15 days for them to repair the vehicle because of lack of parts for which I have agreed
I was following up with prerana regularly and got an update after 25 days that they are yet to receive the parts as such the Vehicle is left unattended. I was surprised to hear that still my car was not touched for repairing and it was left unattended. The reason being the Lack of parts because of SAP upgradation at FIAT and Prerana motors bluntly asked me to contact TATA as they are helpless here.
On 11th November I spoke to one senior Executive of TATA Motors and updated him about the issue he said that he will duly look into it and help me in getting my vehicle at the earliest, but the earliest is yet to come.
On 12th of November I have got a call from TATA motors and updated me that they have dispatched the parts to Prerana. He has also updated that one part was not available, but I need not worry about it as they were locally procuring it from another dealer and Prerana should take another 4 days for repairing the vehicle. Finally as per TATA representative I will receive the car not later than 20th of November and suggested me to contact Prerana Motors further.
I waited patiently and as there were no updates either from Prerana or TATA motors, I tried reaching Prerana relationship manager and body shop manager but it vain. Many times they do not answer the call or do not return the calls. This is a pathetic customer service from Prerana Motors. After waiting for few more days, I have got an update that they have started repairing my vehicle. To my surprise, again prerana has updated me later that they have received most of the parts but for 2 parts because of which they have not started working on my car, as TATA is not sending the parts.
I was frustrated with this kind of treatment and have sent an email to TATA rep on 24th November expressing my frustration and dissatisfaction CCing TATA top management. Today is December 2nd and I haven’t got any reply / Acknowledgement to my email.
TATA and its dealers provided to me false information by stating that I can take to any TATA motors authorized showroom which was a white lie or a marketing prank which they have played. If the TATA motors ananthapur dealer do not have the expertise I felt that TATA should own the responsibility to deliver the vehicle to the service center where they have Expertise.
During my conversation I have heard various reasons for not repairing my car were from TATA and Prerana are SAP Upgradation at FIAT, System Integration between FIAT and TATA, No Stock of Parts at TATA, FIAT not sending the parts, delay was because of Diwali festival and prerana has also mentioned that they have 2 other cars which are waiting for over a month and mine is 3rd in line.
Who cares if FIAT is upgrading to SAP or TATA and FIAT system integration if they are customer focused company they will not make me to wait till their activity is completed.
I am not sure what kind of stock management they do at Prerana / TATA / FIAT wherehouses. Till today neither prerana nor TATA-FIAT has shown any concern or responsibility towards my car. I had to pitch in and yell at both the parties for sending the parts and to repair my car, but in vain nothing happened till today. It is purely a step motherly treatment towards FIAT cars by TATA and its dealers. My car is left unattended as an orphaned car.
During this 45 plus days I was in great mental trauma I have spent lot of sleepless nights I am totally frustrated with this kind of step motherly treatment towards FIAT cars I have lately realized that I have done a mistake by buying FIAT car.
I think TATA have entered into a relationship with FIAT to use FIAT’s network in Europe to promote TATA Cars and FIAT technology for promoting TATA diesel cars in India and they do not require the FIAT customers as FIAT customers are overhead for TATA. This TATA is no different from Sundaram Motors. TATA doesn’t have the professionalism of an MNC it has exhibited its stupid mentality of a small time Indian business man without customer Focus
With this entire episode I have lost the trust with TATA-FIAT relationship and Prerana Motors. I would suggest NOT BUYING FIAT cars because of bad experience which I am still facing. I feel pity for the FIAT car, a good car with a bad service network.

1. I purchased a Palio with the full assurance that the Tata-Palio dealer in Patna- Guinea Motors will take excellent care about service and warranty matters.The Tata dealer which deals with Palio as the authorised service station has proved to be absolutely otherwise. I had an insurance claim and got it repaired in December 2007 from Guinea Motors. So far the Insurance company, Reliance has not made any payments to me. I learnt with great difficulty over 8 months'' frustrating efforts that Reliance had already paid the money to the dealer Guinea Motors who collected money TWICE from me and the Insurance company. Guinea Motors now refuses to refund the money and some people working in the office of Guinea Motors when attempting to contact them in person or on phone, either slam the phone or invoke mother and sister foul language! The Tata Motors representative in Patna is also in league with them and does nothing in the matter. This kind of behaviour cannot be expected from a reputed company which bears the name of Tata. It is a shame that Tata Motors has such representatives and dealers from the underworld.
2. Second service (6 months) for my car was due in April 2008. I went to Guinea Motors who said that they did not have the oil filter in stock so I should come later. I said that I was going abroad for many months to which they said that they would wait for me. When I sent the car for servicing in September, they said that now I would have to pay for the service. They did not change the oil filter either saying it is not available in India but charged me for the filter. And they supposedly put a Bardahl additive in the oil for Rs.500 without my permission and the car within 4 days started giving major problems and stalled many times. Probably they did not change the oil either, although they charged me for that. Then I had to get the oil changed again. This again cost me a huge sum of money. This is preposterous and cheating by a Tata Motors.
3. My car is due for annual service in October. Where should I go and where should I get it done as it is necessary for the Warranty and Extended warranty that I had paid for? The Tata representative in Patna says that he has no solution to offer.

I had purchased Fiat Palio Multijet from Prerana Motors.

I had a problem with the driver seat belt holder as it was malfunctioning. Prerana motors service center had requested for a new spare part on July 25th. I received the part one month later, after multiple follow ups (even directly by me with the Fiat center). After all this, I have recevied a second hand old spare part as a replacement. When I asked Prerana motors, they put the blame on the Fiat center. When I called the FIat center, they put the blame on the spare parts dealer. There's absolutely no accountability.

It has been more than 2 months that I had first requested for a spare part change and till now I have not received the correct spare. I have faced issues with their sales also. It has been a thoroughly disappointing experience for me and I will never recommend a Fiat Palio and esp Prerana motors for any body.

I believe this complaint wont go unnoticed.

Regards,
Sujay

Hi

I've given my fiat palio for servicing with tata motors and recitification of problem with gear shifting (intermittent) . First of they duped me for Rs. 7000 and said clusth has problem. But same problem re-appeared again . My car has been to Dhingra motors workshop in gurgaon for 3 times for 5 days and still they are not been able to find out the solution. There people are pretty incompetent as far as knowledge about cars is concerned despite being a car company.

I'm trying to file a complaint in consumer court to get back my Rs. 7000 and also will contact news channel and newspapers to tell them how car companies dupe innocent people.

Regards
kanwal

I own a fiat palio 1.6 cc, Recently due to an accident radiator of my car failed. Now I am being told that no dealer in india has this spare part. Is fiat responsible to support the cars sold in India or not.

Hi Tata Motors

I've given my palio (GJ-3AB-1635) for service at Dhingra Motors workshop in gurgaon on 29th June 2008. There was some problem with clutch too and i asked them to repair it. In the evening i got a call from workshop person that clucth is faulty and they have to replace it. Well car was delieverd to me on 1st July 2008. After 7-8 days car's clutch again started giving same problem, after calling some known person, i came to know that clucth and gear setting is not proper that's why there is a problem in gear change while car is running. Well i paid Rs10K for the service and repair, but the problem still persist.
I think tata motors people are not fully trained or mechanics just don't want to diagnose the problem properely.

Anyway i'mm gonna call workshop again and let's see what there response is, but i didn't expected this kind of faulty service from Tata motors.

I was thinking of buying Safari, but i shelved the plans after shoddy service,

Let's see my complaint is answered or not.

Kanwaldeep
[protected]