Fiat India Complaints & Reviews

resale car pricing shown for Fiat cars are not correct. your consultant advisor promise something else and website shows something else. Other wesite comparatively shows much better price compare to cardekho. This is destrying the resale of FIAT.

I have fiat punto purchased in 2011 since then i have suspension issue
Which is not rectified by oberoi fiat every day new problems arise.
Cause the reason fiat does not have engineers who can anticipate issue which fiat people in delhi can not rectify.
Totally a disgrace to fiat really bought a problem at home

Dear, am given my vehicle bearing Reg.No.KL 32 A 8838 Fiat Linea for service at your Cochin service center "Hyson Motors" on 01-04.2015.I have only main complaint, morning first attempt to start engine there is a tik tik sound from inside the bonnet. also am request to do interior polishing, under body painting and some small things. Next day morning when am call Mr.Nizam (Service Executive) he saying timing belt is compliant, sound coming because of that, so replace timing belt immediately. when am ask the cost he says Rs.10000/- am say ok. Am told him take time and do work carefully. On 04.04.2015 evening they delivered the vehicle to me done all works perfectly. But A/C was not working. same time am call Mr. Nizam, and report the same, he told me bring vehicle on Monday(06.04.2015) am already inform this matter to Service Manager Mr.Shaym also. On mondy at 09.00 am am given the vehicle for clear A/c compliant. they given back vechile on 07.04.2015 and charged Rs. 900 with out bill. first they charged Rs.27167/- for replace and underbody, polishing, it was highly charged, you can check with work order no.SER/RO/0010010/2S/1516/13. We are from Kottayam and there also Fiat service centro. But we have one more Fiat Linea bearing reg No.KL 7 BN 6164. that vehicle is servicing In Hyson Motors, Cochin, we are coming 53 KMs for repairing vechile, but Kottayam only 15 Kms. My main coplint is, Mr.Shayam your service Manager saying this sound is having all Fiat veching- then why say to change timing chain- After changing also sound coming. A/C was comlinted by them time of doing other works done by them. They charged more cash for labour work, Main compliant is your service manager not care our complaint and used me bad words to me. Still my complaint is pending. Ansi Sebastian

Hi Team, We have taken 85 data cards from Reliance company so that our Fiat Employees can work from out of office also but their Reliance data card are not working since we have taken data cards from Reliance Team I have lodged numerous complaints with them but not receiving any support from them. now we don't want to continue reliance data cards as we are not receiving service from them I have sent several emails to Reliance Team that "if you are not able to provide support for data cards then please accept your failure service" but they are not giving acceptance email for their failure service. If we send email for disconnection of service of data cards then we will have to pay penalty amounts to reliance Team due to lock in period of 18 months Whereas we should not pay penalty amount to Reliance if we are not receiving any support from them. Please help... Thanks & Regards, Vijay

i brought a fiat punto evo car on 11th feb from oberoi fiat in noida. its more than 45 days that i have not received my Registration no. and have made all the payments as i have financed the car. Another problem is i was told that my finance would be at 11% rate of interest but after the delivery when i received the letter from the bank it was charged at 11.24%. that means i m paying approx 4200 extra for my tenure of 5 years. and people at oberoi fiat are not even bothered to reply me or solve the concern.

hi this is vishal here from mumbai i use a fiat palio 1.6 petrol vehicle for which i had purchased a battery from mumbai in may 2014 now when my battery has to be replaced dealers here in ghatkopar are giving me lame excuses and not resolving my issue im using a service battery to my car dealer name santosh batteries ghatkopar west near darga battery serail no 04713109L00030 my no is [protected]

I had a Problem with my Punto Emotion which I had bought on[protected] having registration no. DL5CE-3848 Bought from Raghuvanshi Motors Dilshad Garden New Delhi. After getting three service on time, the service station had been shifted to Oberoi Motors SEC. 63 Noida due to de-collaboration between TATA and Fiat. Inspite of all timely Services the Car engine Broke Down on Just 52000 Kms. Also we are having Extended Warranty but the service station is denying to carry on our problem in the due warranty. Also not paying proper response for the same.Please do the Needful.

Hello, I am writing this mail to highlight the problem I have faced as a defective Fiat Linea Multijet emotion, from Pandit Auto, S B Road Pune was sold to me. The car Chassis no is MCA110CCB09037346JJZ, sunbeam gold. The car got registered on 29th Dec with no MH12LP 1207. I got the delivery of the car on 29th Dec-14 at 7pm from Pandit Auto. At the time of the delivery, I noticed a rumbling, hissing voice once the engine starts. All the Pandit Auto guys heard the same and still they asked me to take delivery and said that it is nothing to worry. Mr Zameer Khan, Fiat India was present at the showroom that moment. Today morning I went to Pandit Fiat workshop at Bavdhan, Pune and got to know that the car has a major defect. Ball bearings have to be changed in the clutch system assembly, steering is tight. The car is a defective piece and I was sold a defective piece. I am writing this mail to Fiat, to highlight the issue, I am being cheated as a customer. Is FIAT in India just to cheat the customer?? I am going to highlight this issue on all the social media and also on news channel. Please help me get a replacement new car or full refund. I want legal options as the last alternative. Thanks, Sushil Kumar 91-[protected]

I'd left my Fiat Punto for general service on 05 Nov 2014 & took delivery on 06 Nov 2014. While taking the delivery, I've noticed that one of the headlights is completely scratched, foggy & the clamp is broken. Careful examination revealed that the headlight was swapped with a broken one. In fact the other headlight is clean & clear. I've immediately informed the service adviser Shiva Kumar, but he acted ignorant & tried to justify himself. I contacted the GM Channa Basappa, he said he will do an inquiry & come back to me. After repeated calls & visit to the service center daily till 10 Nov 2014, he said there is no way they could swap it coz their entire facility is fitted with surveillance cameras. He was also trying to justify himself. I'm sure he would never admit their cheating. I've been a regular with Prerana motors since I got the vehicle in 2009 & now with Vecto Motors (a subsidiary of Prerana). If they could swap an external part I'm sure they would've done the same with internal parts too; which a layman would never know until something goes wrong later.

I have purchased a punto from fiat jammu. The dealer made overpricing in Invoice. After complaing I got the refund which proves the fraud made by the dealer. The company has promsed me reverse parking sensor which the company did not deliver

Sir
Sir I have been given nightmares after I purchased Fiat linea on MAY 2 2014 from metro motors Panipat 1- The day I bought the car ie 2 may 14, my car got broke down and I have to call the road assistance, it was 8.00 pm sharp and I was stranded in the middle of the road with my wife and two small kids. I was provided assistance after 3 hours and the mechanic attending the car informed me that I have been fooled by the fiat co as the battery and the supporting parts are malfunctioned. After hue and cry it was replaced 2-My car stereo never works properly, I have complained this time and again to my work station dealer and they have said that this is because of connectivity of FM, rest assured that even I am unable to play the music loaded on my pen drive-Again the third class quality stereo installed in the car 3-Within the span of 4 months I have taken the car to the dealer 5 times for the miscellaneous issues .My plastic support base underneath the three pedals i.e. brake clutch gear and accelerator has been displaced and crooked up 4-I should not forget to mention about the staff here at Metro motors Karnal. They are fantastic people and have always helped me.The main problem is with fiat india -they have given me a piece of that too at very high price. THE WORSE IS YET TO COME 5-I have gone to Noida with my family for holidaying on 16 Aug 2014. As usual all my important stuff were placed in the car. When I CAME BACK all the important credentials were gone .My car has centralised locking system, even though the car was locked, rear left door was open-ie it was not locked. Now you put yourself at my place, and you'll get the answer. My lock failed within 4 months of purchase I even doubt about the security features that FIAT have provided in the car ie AIRBAGS, ABS and other false miscellaneous features. Now I am so scared that I doubt the safety standards of FIAT car. Details are- chasis no-MCA110GD[protected]FKZ ENGINE NO-1599263 Cubic Capacity 1368 cc Reg No-HRO6 AD 8665 TYPE OF BODY SALOON Name Santosh Kumar Singh Add- # 580 G Model Town Panipat [protected] [protected] [protected]@yahoo.com I request the zee media to please help me as I have been ditched by Fiat India Regards Santosh Kumar Singh

hi, iwould like to know the meaning of the road assistance, and exactly wat u people doing road assistance, since yesterday 26 th of july i called to road assistance, iam in remote area with my family since now i didnt get a road assistance, and then now with my own risk i towed the vehicle to the nearest town wer i found a mechanic, he is telling that there is a major problem in my engine regarding timing chain, as every time i do service at ur authorised service stations at chennai and bangalore no body suggested me to change timing belt, but yesterday i got a prob, wen i was going with my family for a very important work, i got problem i called ur road assistance they connected to a perso to hyderabad but he didnt help me, and road assistance people told me that we will call back but since yesterday i didnt get the call, me and my family stayed over night in that remote which is not safe, and anothar thing is my crank shaft, followers, timing belt has been damaged..by all these reasons iam going to consumer forum sir, vehicle num:ap03aw7389

When I bought this car from Wasan tata in Mumbai, I thought that I am buying a top end Sedan which is the best in class. I wait for 2 months and get to know the issues with the vehicle. The vehicle has been taken to the service centre about 30 times for small repairs and major work as well. Of course there were two accident cases with my car as well but excluding that as well the Car has gone for 30 logged service issues. These have happened over the last 2 years and 8 months of the cars use. Every time there is some new issue or the other. I have owned other cars before but this was the first car where I have seen AC vents breaking. The quality of plastic used is really pathetic. Even my Maruti 800 AC vents have never broken. The car has had AC coil issues, Fuel pump issues (its still an issue as I write this review), cabin noise issue, lower arm and many more such cases. I just feel that the 9-10L that one pays for this Car is a waste as the cheaper cars I have owned have given me better service and durability. I wish to take this up with the consumer forum and ask Fiat to some clear actions to solve my issue. For all the time I have wasted taking the car to service centers some 40 times (30 times on schedule & 10 times not on paper) need answers Sidd

I had bought a Fiat Punto in Nov 12, and had got my 2nd car servicing done on schedule on Nov 13. I have had two issues with Fiat Service: No Communication with Customers: I had purchased my car from Fortune Cars, Wagle Estate Thane and had got the 1st Servicing done from them. Post which their alliance with Fiat ended, which I came to know only when I took my car to Fortune for 2nd servicing. As a customer a basic communication is bare minimum expected. During my 2nd servicing at Balaji Auto, GB Road I had mentioned to the CRM Manager that I don’t receive any communications from Fiat and would like to have information about car care camps so that I can get preventive check up done. I am yet to receive any from either of the parties. When I walk in to the service center on 30th April 2014 as I had few issues with my car, I was told that I had to pay Rs. 600 for the check up as the summer maintenance check up was already completed. (Please note again NO COMMUNICATION!) My second Issue with about spares being available at service center. While getting the check done on 30th April 2014, it was observed that the coolant pipe were broken and coolant was leaking and the rear wheel bearing was damaged. Both needed replacement but were not available in store, I requested get them arranged from some other place but they refused. Since then I have been following up with Mr. Sameer Pathan and Mr. Sandeep Singh(CRM Manager) for a resolution only thing that they commit to me is next date on which I can call and check if part is available which isn’t resolution to service request that I have raised. This unavailable of spares issues, is tossed between departments (Store manager, Service engineer, CRM manager) and the customer is being put to suffering. After being fed up with the customer service at the dealership I called up [protected] on 10th May 2014 to register a complaint on the above mentioned issues. Firstly they refused to take down my complaint on “No Communications from the Company”. If you have a consumer grievance number in place who can an organization like Fiat, who’s so high on quality not take down a complaint about a customer Issues? In the same call I complained about the spares issues and a ticket was raised for the same (CR No:[protected], received a confirmation email at 12:43 PM. Customer Service rep committed that I will receive a call from the consumer grievance cell within 24 Hours, which I am yet to receive and I get a closure email at May 10, 2014 at 3:00 PM. Closure comment mentioning that Call Dropper! Unexplained yet!! I am sorry to say but such negligence on handling a customer service grievance is highly unacceptable from a Brand like Fiat, who claims to be very high on quality & customer centricity. I have been a Fiat car user even before I bought this Punto and hold very high respect for the cars they may but I am not sure if sloppy customer service is acceptable! My bare minimum expectation is that my car is repaired with immediate effect with Fiat genuine parts. Could have got it done easily from any mechanic, only reason I am wasting time & energy getting it done from the service center as I still very strongly believe in the quality of car making that Fiat puts-in. However, such customer service grievance is highly unacceptable from a Brand like Fiat, who claims to be very high on quality & customer centricity. I have been a Fiat car user even before I bought this Punto and hold very high respect for the cars they may but I am not sure if sloppy customer service is acceptable!

I own a fiat Linea car Reg no.MH 42 H 7886. I had changed the suspension of my car at 30000 kms because of low ground clearance.The suspension which I have changed was introduced by fiat group for height extension of car but the suspension deteriorated at 42000 kms and it had not provided the value for money.The expenses which I had made for the height extension were 16000 rupees and the part is not working in good condition now. This is totally due to manufacturing fault and this is happening from first when i had changed the part and after complaining to service station they said that it was due to new one and it will take time to set and due to which this day has came due to fault of fiat group of manufacturing department.This has happened several times with me when I changed the right side tail lamp and the tail lamp was also defected one after repeated calls to customer care and service station no action was taken by any of the party.

I've bought a FIAT Punto Dynamic (MCA11845E07046528CKZ) & having reg no. KL 07 BY 1072 on 17/8/2013 FROM HYSON AUTO SALES, Palarivattom, Cochin, After buying the car, I have noticed the following problems. 1.Driver side door not closing fully and there is a gap on top 2.Driver side power window stuck up 3. A scratch in the driver side door (In order to hide the scratch the dealer has purposefully covered it with a inaugural ribbon) 4. Right back & rear glasses are of 2012 make where as all others are of 2013 make (This can diminish the resale value of the vehicle) 5. The front doors are not closing fully & there is a tightness while closing the doors (i went to the service center 4 times, still they cannot rectify the problem) 6.There is a sound when water pouring in dicky glass (glass seating was not proper) 7.Front glass right side wiper beading was not seating fully All these things show that they sold me a defective vehicle .when i contacted the fiat service people, they could not rectify the problem .so kindly take my complaint as serious one.please take necessary action to replace my car or at least compensated suitably for the mental harassment i am facing after buying a brand new car from FIAT.

Hi,

I brought fiat punto this year Jan and from the day 1 there is a noise coming from the co-driver seat. my car has visied the show room not less than 4 times for the same issue but the advisor had failed to fix this issue. co-driver seat has completely spoiled its charm due to no proper care take while working and there are few damages as well. Its just 5 months old car and have no idea if i visit them again what it would be upto. This is my 1st car, But not 1st to my family. we never had such issue to our maruti o Hyundai. The noise is still alive in the co-driver seat.

Hi,

I have earlier registered a complaint for non-service of my vehicle WB 06E 1282 for more than 2 months. There is no service support in Kolkata for more than 6 months. I registered a complaint on your website, but the same only generate 2 calls from you, each one asking for my vehicle number again and again. No resolution, no action, just phone calls asking for my vehicle number which I had given in my original complaint.

The new dealer for service, Garodia FIAT is refusing to honour service bookings causing immense trouble, harassment and anxiety.

The FIAT Service Promise mentioned in your website is “Hollow” and no one really believes it. However, it is difficult to understand how for the last ten years in India your company has been short changing customer trust in FIAT Cars. I want to put the following on record here:

1) I will never buy another FIAT car in my life. I will advise anyone who I care for or even if I do not care for, to ever buy a FIAT Car.
2) I will try to sell of the Fiat Punto car in the next 6 months .. hopefully, the nearly brand new car will fetch more than “Scrap” value.
3) You have not only damaged the Vehicle by not living upto your service promise, but also devalued the car. I cannot get a good price for resale due to negligence on your part.
4) I will file a consumer complaint in the Court soon. This email will be the basis for the case. The following are my claims:
a. Pay for damages to the Car for non-service
b. Pay for mental harassment and damage to my trust on a reputed brand as “FIAT” for which I bought this car.
c. Pay for the devaluation of the car in the “Resale” market beyond normal depreciation. If I want to sell the car today, it will fetch less than 50% of the real market value of the car.

I cannot emphasize enough the hurt and the betrayal by FIAT India for a customer like me who has patronized FIAT since 1999 and suffered continuously for poor service, expensive parts and service, extremely pathetic resale value (due to lack of Service network). I am copying this email to my lawyer who will file a case in the Consumer Courts shortly.

Yours faithfully

Indranil Samaddar

Dear Sir/Madam,

I own a FIAT Punto multijet - diesel car. (Car bought on 10- Mar -2012)

Vehicle number : AP 10 BA 0880


My FIAT Punto multijet's oil cooler broke (manufacturing defect) and the engine oil entered into the coolant section and vice versa. This happened to my new vehicle at 15000kms. Vehicle was just 3 months old. This took place in July 2012. Vehicle was kept in the workshop for 21 days and later they replaced it with new oil cooler and returned my vehicle to me. I asked them to check the entire engine for any possible coolant entering the engine, to make sure the engine was clean and in good condition. But they refused to do so. After that the engine sounds more harsher and it roars more in lower speeds and idling. Performance of the engine came down.

From the day one am requesting them to escalate this issue as it might cause serious probs. Now am in feb' 2013. Just imagine my frustation. I wrote through your online tool, but no response. I have shooted an email to the FIAT service email id, but no response.

The manufacturing defect and lack of quality hampered my car and psychologically i could never feel it as my car.

when the engine oil entered the coolant section, the coolant also should have entered the engine block. When the oil was drained at that point, i could only find very little oil left in the engine, as most of the oil entered the coolant section and coolant hose pipes. This should have damaged the entire engine for sure. I requested them to escalate this issue, as i suspected engine damage. However, the dealer - Works manager of FIAT refused to do so. Please understand that the engine is very new and was diagnosed with this kind of manufacturing defect which spoiled my entire passion towards multijet engine. I bought this car as i trusted FIAT engineering and legacy. In fact i picked FIAT over Toyota. I still believe FIAT are the masters in technology.

I don't know how i can live with this kind of engine with these kind of problems. Just imagine if the new engine itself is doing so much trouble, then in future this engine will make me very unhappy. I don't really know whether i have made a right decision in buying a Fiat vehicle. Even after knowing it has serious after sales service issues, i opted Fiat as they claim to be masters in technology and somewhere i trusted that this company will improve. Still my faith is alive and i have to see how FIAT will respond to my problem. Then only i will decide whether this company is for me or not.

I urge you to please understand this in my point of view. I will be grateful if you can take this matter forward and help me to get this issue sorted out. Please understand that most of the people who buy FIAT are mostly people who are crazy about technology and cars.

Please note that this vehicle is 2012 make.

I To be honest, am really looking for a new engine at least. Please take back my engine and replace it with new engine which is quality checked many times.

Just imagine that i didn't even bother when your FIAT guys couldn't match the paint of the vehicle itself. When i ask them - why cant you match the shade and quality of the paint, they answer me : "Sir, no one can match the paint to the company paint. Even in Mercedes Benz, they cant match. Thats why benz people replace it with new part. they wont paint."
But the thing is, in FIAT even if i buy the entire part, they still have to paint it as it will come in dull black color only. Funny part is Mercedes benz depends on FIAT for technology and your Fiat people are talking great about mercedes benz. Why cant FIAT send some professional painters, denters and technicians. Why cant they use state of the art technology in their body shops and work shops.

Please take my word - Your service people are just pathetic. They are not transparent. They only want ratings. They can never work in front of the customer. In fact they have taken my engine for granted.

For 21 days, when my car is in garage, i used an old tata indica vista for which all tyres are worn out. The back up car which was given by the tata guys never had an AC. No good brakes. Front bumper already came out. couple of times i missed serious accidents. Vehicle smells like anything. Please tell me why should a customer who trusted FIAT, should face all these problems. Is it like only name is big, but service and honesty is zero. I don't think so. May be there is serious communication problem. Let me wait and see. And me being that 1 out of the 1000 people who trusted FIAT, i still stand by FIAT.

Your FIAT Ad says - "we have got the engines which go for net generations, now here is the service plan for you". Is my engine one of your next gen engine or not? Do you have a service plan and support for me when it really matters????

Hope my engine will be replaced. Please do something before time runs out.

Will wait for your reply. Your help in this matter is highly appreciated.

By this time i have already incurred a lot of monies, missed a lot of personal satisfaction, got may insults from other car owners for choosing a brand like Fiat. I also have to miss some important projects in those critical days. Yet after this, your Fiat people never responded to my complaint and request till date.

Hope you will sort out my problem soon.

Other details are below (including dealer details) :

Resolution required : Replacement of entire engine block (i.e. Replace with new engine).


Dealer details :

Tejaswi Motors, Hyderabad.


My Contact details :

NAME : Ravichandra P

Mobile : [protected]
email : ravichandra.[protected]@gmail.com

Regards,

Ravichandra
[protected]

Hi,

My name is Pankaj Utekar and I am the owner of Fiat Linea car.
I am working as the Senior Consultant in the one of the reputed IT organization and ex-service partner of Fiat.
Recently on 20th of April 2013 I had given my car for service in a newly inaugurated Balaji Fiat service center near thane ghodbunder road.
You couldn't belive now what I am going to say. It is just not about the service but the most undesirable thing one can expect after paying 21 K for car service.

I was supposed to receive my car @ 6:00 in evening post service where they told me that the disc pad and liner has to be changed since car break was making noise. They said that Fiat car's disk break often goes off after 25000 KM, which was a rubbish excuse.

I went to collect my and was obviously it was not ready “ My experience with the service center” . They made me wait rill 8:30 PM by the time all staff went off and few guys were polishing my car.

I got the car only at 8:45 PM and when I drove the car just after 300 meters my car started making terrible noise and started wobbling.

I immediatley called the service manager and he asked me to bring the car back tomorrow "It seems they don't have pick up facility",

I agreed and somehow managed to take the car back home. I felt the car is going to get disintegrated with few minutes.

Next morning on a lovely sunday "When People like to rest", I again got the car out and this time it was more horrible sound.

My cousin and I manage to take the car few meter away when the car started wabbling, While we reached the high was I we stopped by the highway when I bicycle rider got our attention the tyre which was out and about to come out.

We immediately stopped and saw that the tyre was out and I could get the nut bold out with my fingers.

“I can't imagine what could have happened if one the high way the tyre would separate".

This was just not life threatening to me but for so many people driving on the highway. This is unpardonable mistake of Balaji service center and one cannot let it go.

I am caught with the surprise on their quality norms. When you go there, their staff has a very casual approach.

I am insisting the MD to rethink on the decision to give the dealership to Balaji cars if they can't maintain their status in the market.

This is not the first time, this approach is the habit now. .

I need the justification and response from both MD of Fiat India and Mr. Shyam sunder Jangid on who takes the resposibility of the life of the car owners and the safety of the other people on the road.

Pankaj Utekar