Flipkart Complaints & Reviews

Apr 29, 2019

Updated by Bobby Mathi Call me back, i didn't receive response from flipkart regarding my issue.

Apr 28, 2019

Updated by Bhandawry Your query with Us [Incident: IN[protected]]
C
Customer Support
to me
1 day agoDetails


Hi Surya,

Thank you for writing in.

We certainly understand your concern and we are sorry for the trouble caused to you.

Please be assured that we're looking into this and will get back to you with an update within 24 to 48 hours.

Hope this helps.

Regards,
MANDAKINI M
Flipkart Customer Support
Your Query[protected]:30:36 )
IGAFWYNCS7 is the Bank transaction number of the amount debited to
Flipkart that has not been credited to my account.
Your Query[protected]:27:14 )
Here you go my bank account statement clearly showing two transactions.
Flipkart Customer Support[protected]:27:09 )
Hi Surya,

Thank you for writing in.

We're sorry for the trouble caused to you.

Please be assured that we're looking into this and will get back to you with an update within 24 to 48 hours.

We would like to thank you for your continued trust and support.

Regards,
DIPANSHU BACHCHAN
Flipkart Customer Support
Your Query[protected]:25:44 )
I don't understand what the problem with you guys is .First you say we will
resolve it. Then you say seller will resolve it. Then you say contact
PhonePe. Then you say contact the bank. And funniest of it all you assume I
have a debit card. I said netbanking. It does not necessarily require a
debit card you know?
Please be professional. I already told you I am not disputing the first
refund of Rs 215 . The duplicate transaction is that which is the issue.
Make sure you debit it to my account. 215+215= 430 .
Guys simple arithmetic. Elementary my dear Flipkart .
Also I get an email with a new customer service guy each time. How is this
being helpful?
It is like having 5 different investigating officers for your case of
misappropriation of funds.
Thanks.
Flipkart Customer Support[protected]:19:39 )
Message: Refund Update: Thanks for reaching us. Seller has refunded ₹ 215/- to your bank account on April 14, 2019 with the Bank Transaction Id: IGAFWYNKQ6. This amount should have been credited by now, as per the standard banking procedures., Phone Number: [protected]
Flipkart Customer Support[protected]:19:06 )
Hi Surya,

Thank you for writing in.

We're writing to you about your refund of your 'Rapidcostore Formal Black Clutch' with order ID 'OD[protected]'.

As our team already informed you in there earlier mail that the seller has refunded ₹ 215/- to your bank account on April 14, 2019 with the Bank Transaction Id: IGAFWYNKQ6. This amount should have been credited by now, as per the standard banking procedures.

You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

We'll always do our best to make sure that you have a great shopping experience.

We would like to thank you for your continued trust and understanding.

Hope we’ve been able to resolve your concern. A short survey that won’t take more than two minutes of your time has been sent to your registered email address. We’ll be happy to hear from you.

Regards,
Shaurya Devanad
Flipkart Customer Support
Your Query[protected]:02:52 )
My name is not Javed. It is Surya . And please don't keep pushing the
resolution window by 24-48 hours after every email.
Flipkart Customer Support[protected]:20:08 )
Hi Javed,

Thank you for writing in.

We understand and sorry to hear that the refund amount of ₹ 215/- has not been credited.

Please be assured that we're looking into this and will get back to you with an update within 24-48 hours.

We would like to thank you for your patience and understanding.

Regards,
Pramod Kumar
Flipkart Customer Support
Your Query[protected]:39:19 )
Flipkart — refund not made of duplicate payment. wonder of wonders for some reason flipkart wants me to contact phonepe

https://www.consumercomplaints.in/flipkart-refund-not-made-of-duplicate-payment-wonder-of-wonders-for-some-reason-flipkart-wants-me-to-contact-phonepe-c2314211

Here you go...Next stop Consumer Court, Delhi
Your Query[protected]:14:08 )
Why am I being asked to contact Phonepe?
This does not make sense...
I use Netbanking and PayTM .
Also please forward my complaint to Phonepe. I am an End User. Your legal team will know you cannot make the buyer run pillar to post this way. The ultimate responsibility of refund lies with Flipkart . Own up .Don't givee this mumbojumbo that refund is made. I already told you. 215 is refunded, Rs 215 remain . I will not contact PhonePe from my side. You do it please. Also tell me of a contact person with PhonePe if you are incapable of resolving the issue.
Auto-Response[protected]:19:18 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart

These guys are useless at resolving my refund issue

They just sent me an SMS
Refund Update: Thanks for reaching us. Seller has refunded ? 215/- to your bank account on April 14, 2019 with the Bank Transaction Id: IGAFWYNKQ6. This amount should have been credited by now, as per the standard banking procedures. Regards, Flipkart

The funny thing is I already know that. I want a refund of the remaining 215 Rs.

Flipkart Reply!!!

Apr 27, 2019

Updated by Indrajeet Kr Singh Please remove my mobile number from post frauds are calling me everytime

Apr 29, 2019

Updated by shiwani081 Still not resolved.
They are basically still not able to give the large number of returns based on my return history of flipkart and the reason behind ceasing my account. It's just that if we they can't be on their policies they shall surrender the app and ban it.