Flipkart Complaints & Reviews

I have ordered IFB 7KG washing machine, The product I got had major crack in top portion so asked for replacement, Product picked up on 5th Feb but replacement not given till today(6th march'16), Even today when i called customer care saying need 24 hours to check, This is 4th time they are buying time Order No - OD[protected]

Sir/madam,

i am having account with state bank of india with debit card facility. On
04.03.2016 i have received a phone call from no [protected] on my mobile
asking for my debit card no. I have shared debit card details with him.
Subsequently i have received a message of debit of rs.14999/- from my
account for purchase on pos [protected] flipkart internet priv with
txn no 076184

as the txn is fraudulent one i request you to cancel the txn and refund the
amount as early as possible.

This was with reference to the order no OD[protected] for Study Table from Flipkart .This particular product was never delivered to us.It been more than a month now that we have not received the product for which an amount of Rs2764 has already been charged to us.Everytime the customer service is approached...the executives would initially argue about saying this product has been delivered when they are told that we have not received the product and question them regarding the 100% buyers protection policy that they claim.All we get is a farce apology, a system generated mail that they are looking into the issue and the timeline by which it will get resolved.But unfortunately nothing has been done all I have received is umpteen number of mails from them with a new date.I have been cheated, money has been extracted, product not received till date, have spent hours following up on the phone.

We have escalated your issue to the concerned team. We will resolve your problem by 26 Feb, 10:30 AM. You will get a call from a number starting with +9180679
We are continuing to look into your issue and we reassure you that we will resolve your problem by 28 Feb, 7:30 PM.
We are so sorry for taking longer than expected to resolve your issue. We request you to provide us time till 29 Feb, 7:30 PM to get back to you
Hi, We've been trying to get in touch with you as requested but we haven't been able to do so yet. We will call you back around 04 Mar, 08:00 PM to help you with your concern.
Hi, We apologise for not being able to continue with our conversation. We will call you back around 05 Mar, 09:30 AM to help you with your concern.
Hi, We've been trying to get in touch with you as requested but we haven't been able to do so yet. We will call you back around 04 Mar, 08:00 PM to help you with your concern.
Hi, We apologise for not being able to call you. You can always call our toll free number[protected] for any assistance.

We have escalated your issue to the concerned team. We will resolve your problem by 26 Feb, 10:30 AM. You will get a call from a number starting with +9180679
We are continuing to look into your issue and we reassure you that we will resolve your problem by 28 Feb, 7:30 PM.
We are so sorry for taking longer than expected to resolve your issue. We request you to provide us time till 29 Feb, 7:30 PM to get back to you.
We have received your order OD[protected] amounting to Rs.10999 and it is being processed. You can expect delivery by Wed 2, Mar 2016 . You can manage your order at http://fkrt.it/l!b9EuuuuN .
Thank You!
Letv Le 1S is packed by seller and ready to be shipped. You will get tracking details once we ship it.
Letv Le 1S was shipped at Mar 1 11:36 AM and will be delivered by Wednesday, Mar 02, 2016. You can track your shipment at http://fkrt.it/7annxNNNNN. Invoice will be sent to your registered email within 24 hours of delivery.
Hi, We've been trying to get in touch with you as requested but we haven't been able to do so yet. We will call you back around 04 Mar, 08:00 PM to help you with your concern.
Hi, We apologise for not being able to continue with our conversation. We will call you back around 05 Mar, 09:30 AM to help you with your concern.
Hi, We've been trying to get in touch with you as requested but we haven't been able to do so yet. We will call you back around 04 Mar, 08:00 PM to help you with your concern.
Hi, We apologise for not being able to call you. You can always call our toll free number[protected] for any assistance.

I ordered on 15th feb 2016.My order is OD[protected] and my payment was made through debit card and prepaid mode.In this order list
there is motorola 3rd gen phone worth rs-10, 999/-, moto flip cover rs 999/- and one micro sd card worth rs 341/-.Two item of them except moto 3rd gen phone were delivered together on 19th feb, 2016.The estimated delivery date of the phone was 25th feb, 2016.I was waiting and doubting for phone delivery time then I checked through track number which was given into my flipkart account in respect of order id and individual track number.The track number is[protected] with a website link.This link opened fedex site and provided shipment details as I found my estimated date and the date was 19th feb, 2016 at 8:00 pm .Next day means 20th feb when I checked fedex site through track number of phone the estimated date was not available and no updates of track information finally I called fedex customer care and they told me it had been missing and lost.Fedex informed me they had informed flipkart for this incident.Then I called flipakart customer care and asked status they told me it was proper condition my item and it will take a long time, I had to wait.Finally I doubted on that and decided to cancel .I called flipkart customer care and cancelled phone and returned my flip cover.Then they gave confirmation of cancellation and returned through mail.After few days I got refund of only flip cover amount and no response about refund amount of moto 3rd gen phone.In my flipkart a/c they gave status item has been deliverd sucessfully sent a confirmation mail with invoice .They always notify that your problem will resolve soon and they are working on it .Now tell what should I do now. You can check my screen shots of my mails.

I have ordered Sony Xperia Z2 flip cover but the product I have ordered by seeing the picture in Web is totally different then the product I received...

We have purchased mobile through flifkart app from my mobile no [protected]
and choose the exchange offer samsung galaxy grand duos and then they asked for imei no and excepted . when they came for delivery ekart boy telling that we will not take thethis mobile because on our pickup slip only samsun galaxy grand is there so we ill not exxcept the duos and return back after that i spoke to customer care explaind the detail and he said and also send the sms by 5th of march 15 before 2 pm your problem will be short out but after that i unable get customer care no when i dial asking for mobile no they give thanks and refering for go through app . again tried through app made complaint again received sms again asking 24 hrs
please tell hat to do my id no OD[protected] MOTO X PLAY WITH TURBO CHARGER PAYMENT MADE THROUGH CREDIT CARD

It is been over one month since i have returned my product and till now they didnt provide me with my refund of rs6999... I am contacting the customer care people, only one sentence. I have escalated the issue you will get call within 24 hours and its been over one month

mobile: [protected]
email : srikanth.[protected]@gmail.Com

I don't know wt type of product you are giving to customers. Bought Lenovo yoga 2 tablet. In 1 month motherboard is replaced and hanging issues are happening daily. And if i visit to service centre they r not ready to take the tablet oly and behaving rudely. If i contact customer care they will tell only to visit and centre
reach me @[protected]

Ipurchased trimmer but i found it its not orginal its ochina product and request for refund and you have recived the product but till now my money has been credit to my a/c.
I paid for rs 4000, kindly refund asap
regards
sandip das my registered mobile no-[protected]

Respected Sir

I had bought a rayban sunglass from flipkart .ORDER NUMBER-OD[protected]. I had requested a return since the product was not up to satisfaction. The person who came for picking the product was very rude. He did not call or inform that he was coming to my home and was very angry since i was not at home to return the product was not at. He has gone to the extent of tearing the papers which in front of my mom. When i heard of this situation i was furious and called flipkart and gave a complaint. I had spoken to three managers .The names i could remember are Swathi, Bala and another person name i could not remember .In spite of me requesting not to send the same person the same person was sent the next and the day after that also. Finally the return got cancelled and flipkart told me to rebook the return and promised again that a different person would be sent for pickup. But to my surprise the same person has been assigned again .i spoke to a manger called Priyanka today and she disconnected my call without addressing my complaint.

I have all the details regarding the return and the sms that flipkart sent me for return with the name and employee id of the person
Name of the person: Mani
Employee ID: E_54043

This carelessness of flipkart can be excused this time, considering the fact that i have let them go 4 times previously. My family mates fell threatened by the people that flipkart sends for return.

i request you to take strict action against Ekart logistics and make sure this doesn’t happened to any other customer again

Dear Sir,
My Order Number : OD[protected]

Dear sir, I am Chandrakant Bonde. You have still fail to refund me. And you take maximum exceed time to resolution but the querie is same as the initial state. You people are giving me lot of tensions and day by day to extent the time limit. you have take it easy to solve my issue but me it is a huge amount. I do not need any justification. But I need the refund.

I order lehnga choli of rs 860 but due to cheap matrial i return the product very next day i call customer care they said they will refund in my flipkarta wallet but nothing still one month over. I return product on 3rd feb an today is 5 march but still didnt any penny from flipkart. I repeatedly calling filkart customer care and they every time say ur complaint is esclated. What should i do now? Really its a fraud. My order id is OD[protected]

I ordered a car mobile holder on 29 Feb 2016 and that was delivered to me on March 1, 2016 as it was in a day guarantee delevered product. The order no. Is[protected] and the product was received is defective. I lodged a complibt regarding that and I got a response that you product was replaced or return in nxt 48 hrs but now its more than 72 hrs I am waiting for an appropriate response from flipkart end. Please help me out.

Hello flipkart, i had asked for refund of ambrane powerbank order no od[protected] one week back... Delivery execute came to our house 4 times 4 times till now and rejected return saying some warranty is missing which i didnot get... So i called your customer service on march 1st and explained my situation, she said delivery executive take the return this time... But next day he rejected again... March 2nd i escalated the issue to flipkart escalation team, next delivery rejected.. March 3rd i called service manager he assured that it will get accepted at any cost but still got rejected..

I have ordered a "Hikvision Digital Video Recorder 4 Channel Home Security Camera(4 TB)" with order id "OD[protected]" from flipkart and as mentioned in the specification I enquired about the 4TB hard disk will come with the product or not, over the phone on flipkart customer care and the executive from other side confirmed me that the product will come with 4TB hard disk, I asked him to provide the same in mail then he said you have to drop the mail for confirmation.

I wrote the mail to [protected]@flipkart.com and I got the confirmation mail from the team. Again for satisfaction I called to customer care and asked for the 4TB hard disk with product and again the executive from flipkart confirmed that the product will come with 4TB hard disk.

When I received and opened the product, I found that the 4TB hard disk was not there in the package. Imeidiately I called flipkart customer care and told about this to the executive from other side. He told me to write a mail regarding this, I have written the mail and the reply was shocking for me they said in product summary its mentioned that the product will not include the 4TB hard disk. Luckly I have taken the screenshot of the summary while ordering the product. both the summary were different and the summary they were reffering to was modified recently. Attaching the screenshots here as well.

I got couple of calls and they said that the confirmation from flipkart was by misktake and they will take care of it in future. I have provided all the possible proofs to the flipkart team.

I have requested them to fulfill the commitment they made not the refund.

Is this how Flipkart collect money for takeover ?

Tell me what I should do? Should I just take the refund and go away? Or isn’t it my duty as a consumer to make sure businesses are penalized when they do some thing like this and fight for that?

My order no. OD[protected] was cancelled automatically by flipkart.
And then I received an email saying - "Thank you for your order OD[protected]. You made an excellent choice by deciding to purchase one of the top selling products on Flipkart. However, due to high demand for this item and in order to provide all customers an equal opportunity to avail this great deal we had to cancel the following items in your Order."
How can anyone can give such an excuse! Why I am going through all this pain of ordering it and still my order is getting cancelled? If I had bought more than 1 quantity of it then it would be reasonable to cancel other orders on this ground.
So I think in your mind I am not an equal customer and should not be equally treated or given equal opportunity.
Thanks flipkart for this wonderful treatment to your flipkart fan or it is correct to say your past fan.

I ordered an Item from flipkart for rs 2399 and they delivered it before delivery date. But they delivered a wrong item which costs rs 1850 MRP. The delivered product found to priced higher than its MRP value on Flipkart website i.e. 2100 rs. So flipkart dont lose your valuable customers by cheating them.

I am sorry to said your service is very very bad. Bz my order no Od[protected] this order was received on 2 march 2016 but this product not received till now and when i ask about this order your customer care they giving satisfaction again n again and saying today you will recive your product and saying your address is incomplete but i ordered a laptop from amzon at same address but it was recived on time .plz send my order .
Regards
Bintoo saini