Flipkart Complaints & Reviews

I've placed an order at flipkart on 26th Jan'16 for purchase of Sofa set. I was given a delivery date of 24th Feb'2016. I received a message that the item has been shipped on 11th Feb'16. Post date I've not got any information neither any thing was told by the customer care.

But the order was not received on 24th Feb'16, when contacted customer care had no clue whatsoever about the product. And they keep giving me future dates for delivery / issue resolution.

Yesterday I got a call from them that we are still trying to track the product however if you wish we can cancel the order now.

I said what the hell, this is just plain rubbish. You are shying away from your responsibilities. And if you really want to cancel the order then you need to pay for the interest cost incurred in last one month for the amount paid to you.

They immediately denied for doing the same.

Right now I’ve left with only two options according to them
1. Wait for the order (Even if takes eternity)
2. Take my money back (No compensation on the plans, lost schemes on other websites)

Both the options are not acceptable to me.

I would like to know how can I contest their unilateral decisions.
Any help is appreciated.

Regards,
Shubham

1. Ordered - OD[protected] Redmi 2 Prime with delivery date 24 Dec . Post receipt inquired about the product details being different on the box and in mobile verses the Redmi 2 Prime. Post confirmation from your customer service executive had placed a return request for right product.

2. Second and third time also similar product was delivered and basis the recommendation of your customer executive had finally placed a refund order. This not only lead to a loss on INR 700+/- which was a special discount given by Flipkart but also my purpose of getting and gifting the mobile on 25 Dec failed.

3. As I needed only Redmi 2 prime only available with Flipkart had placed a new order OD[protected] on 14 Jan 2016 with advance payment of full amount, however again post 2 attempts the product was recommended to be replaced being different post confirmation from Flipkart executives. With the third return request I had received a confirmation email on 28 Dec indicating confirmed pick up of the product from my residence by 30 Jan 2016 which when failed to pick up checked with Flipkart customer executive who then mentioned that the request had been cancelled as the product was right and as expected . With multiple followups and updates finally have received a disappointing and threatening email by one of your team members stating "As a consequence of these activities, you may not be able to place any more orders on Flipkart using this email id or other associated email accounts since they may also result in cancellation"

I have been buying mobiles and other items from Flipkart since last 2 years and was happy with the products and service till the recent one and sorry to say but with my recent experience will not be recommending basis the mental agony and time cost, flipkart have caused to me for this one product.If the product was right the first time then fail to understand why was I made to reorder and take refund then, however now when I was fed up on the followup it is been explained to me that the product is right and I should be undertaking test locally to confirm the same?

Appreciate if you could address this issue to ensure that the product is collected and my refund along with the difference/ expense amounts are settled at the earliest.

Order details : (Order id - od[protected].

Due to your worst courier service, i suffered a lot and will proceed to
Legal action as in proceeding steps you allowed me to proceed with shipping
Details. Your customer service statement is worst courier service can't
Deliver product in patiala, in website you are showing you can deliver the product in patiala too. That's too urgent at that time and made mistake
To adopt flipkart as my first option to order. Seriously, this is first
Time worst ever experience i faced. I will proceed for legal action
Regarding harassment from your company's worst courier service side.

I purchased my HP15 af103ax on flipkart laptop on[protected] . it was in flipakart advantage bedge. it was not working properly within 10 days.w-hen i asked for a new one and i wanted to return within 1 month. the seller denied messege came.i want to return it i think it is faulty. and they are not returning it.
my account on flipkart is from [protected]@gmail.com.
Recent contact [protected]

Hello sir

Order OD[protected]

I purchase 4 product with partial payment through wallet and debit card as I was unable to find any product for bal 242 in the app so I added 2pre items to it and ordered

I want to return one of them fur to quality issue hence as I made payment through both source I called the CSR team for confirmation abt my refund amt in wallet or bank, they confirmed that my amount will be credited to my account...then I raised. A return but i saw later that Amy was credited to my wallet with today's expiry date...when I was trying to call to the customer service from 11 to resolve the issue it took so much time and my Amy hof lapsed when As I was On calls with dem
Request you to please credit back my refund amount ti my bank account as I was confirmed from the CSR or please try to send me N other scarf with fresh enquiry date as there was no fault of mine

The customer service assured me dat the payment vl b made to my back if not I would not return it please provide justice to me or i[censored] give the gift card also I might have give it with fresh date...

There was devious order also in last month they delivered me a wrong product but I ignored dat as I was not having time and out of city

Dear sir/miss, i have purchased 'Philips HD4929 with Stainless Steel Cookware Set Induction Cooktop' from flipkart with order ID OD[protected]. The description provided that they will provide 3 stainless steel cookware set, Also the review said that they provided a user with stainless steel cookware set. But when product is delivered, there is no cookset. Thus i asked to return the product/provide me the missing cookset. But they refused to do anything. The Return ID is 47399018 for returning the product. Please help me, the only reason i ordered the cookset is becasue of the cookset was free along with the induction.

Hello Sir
On 23 February I have ordered moto g turbo edition on FLIPKART
And I did online payment for that which is Rs 10249/-
But the very next day they cancelled my order and said that by technical issues your order was cancelled
From 23 February to 26 February they are making me fool and said you have to wait for 24 hours everyday when I call
I requested to flipkart give me the same product on same amount but they didn't take decision about my issue
Please take strong action Against FLIPKART

I Can Order PowerXcel Powebank (13000Mah) Rs.300 And I Get Sony Duplicate Today. I Want That product Powerxcel Powerbank.

I purchased a puma jacket costing about Rs7000 from flipkart about a month ago on delivery of the item i found it out of fit so i returned the item on the next day. now it has been more than a month but the company is not refunding my amount. i have become mad as they are playing with my sentiments. i am in need of money but they are only giving time to wait on.
i humbly request you to plz sovle my problem, if not then i will definitely case against the same in court

I orderd "Scomp HP OA04 4 Cell Laptop " on 11Feb (Ref: Flipkart Order OD[protected]. At that time specification of product was as attached with snapshot. Capacity was 4400mAh and when i received its 2200mAh. I contacted customer care and they providing replacement, After 3 days they cancelled my replacement. Also on that product page specification changed to 2200mAh(On 27 Feb).

so in short they wasted my time around 2 weeks.

So now flipkart telling me for technical mistake and telling me for just return. Is this right solution? Also not providing any compensation due to wasting of 2 weeks.

Order no OD[protected] Plus+ MI 02 Potable Mobile Power Bank 10400mAh was delivered yesterday. Ordered for above brand but received another duplicate one, am not returning as travelling on 3rd March and need it . Do not cheat people by supplying fake products, ensure you deliver the same brand shown online and the same one ordered for. I had ordered a MI power bank a few months back and I know how the MI item appears. If you can replace it before the 3rd of March It would be wonderful. I would think twice before placing an order with flipkart. Photograph of the delivered product is attached.

I ordered a redmi 2 mobile phone from flipkart online, and when it was delivered 2 days back on 25 feb 2016 i found out that it does not catches signal of telecom provider, i tried changing sim cards, but the issue remains, there is no signal problem around my house on my other mobiles, since day one i have been contacting flipkart for replacement of the phone but they have told me me that it is not possible .

Order ID: OD[protected]
Replacement (Return ID:[protected]
mobile no : [protected]

it is completely illegal practice, i wonder how such a large organisation indulge in it,

I have purchased Sony power bank Out for Delivery: Sony CP-F2L 10000 mAh from flipkart.com with tracking ID FMPC[protected] . But it was used product inpolshed condition .then I return that and request them kindly replace and refund the money but they didn't take my bank detail in which they supposed to return money and as compensation they shuild do needful

Order ID : OD[protected] I havent got my refund. What is
happening. I kept on calling customer service they said 24 will solve your issue agin 25 same and lastly 26 will solve your issue. I called today and now they are saying in 24 hours your issue will be solved. Flipkart sevice is very bad. Refund me as soon as possible..

Order Id: OD[protected]
Return Id: 47312045
Item: TG 10400 Mi Power Bank 10400 mAh
Above is the details of my product without informing me flipkart cancel my order i want my product but they are not given the proper response on my mail they give a call and tell us you will get your product till 26th feb 2016 but now from yesterday they talking me that your product is cancel kindly do the needfull i have alao attach the snapshot which i have take at the time of booking my product and also return request snapshot
My mail id is -: [protected]@gmail.com

Dear altaf gafoor,

Greetings from flipkart!

Order id: od[protected]
Product: panasonic 7 kg semi automatic top loading washing machine


This is in regards to the concern you had raised for the above mentioned product. We tried to contact you on [protected] to know the exact nature of the defect, since we were unable to reach you, we request you to contact us on our toll free number[protected] or reply back to this email with an alternate phone number and a convenient time to reach you so that we can address the concern and ensure prompt resolution at the earliest.

Regards,
Asif ali
Flipkart customer support
Customer by email (Feb 24, 2016 5:50:15 pm)
Bhikari bloody liars..
Flipkart customer support (Feb 24, 2016 2:21:37 pm)
Dear altaf gafoor,

Greetings from flipkart.com!

Order id: od[protected]
Product: panasonic 7 kg semi automatic top loading washing machine


This is in regards to the concern you had raised for the above mentioned product. We tried to contact you on [protected] to know the exact nature of the defect, since we were unable to reach you, we request you to contact us on our toll free number[protected] or reply back to this email with an alternate phone number and a convenient time to reach you so that we can address the concern and ensure prompt resolution at the earliest.


Regards,
Flipkart
The online megastore
Flipkart customer support (Feb 24, 2016 10:18:02 am)
Dear altaf gafoor,

Greetings from flipkart.com!

Order id: od[protected]
Product: panasonic 7 kg semi automatic top loading washing machine


This is in regards to the concern you had raised for the above mentioned product. We tried to contact you on [protected] to know the exact nature of the defect, since we were unable to reach you, we request you to contact us on our toll free number[protected] or reply back to this email with an alternate phone number and a convenient time to reach you so that we can address the concern and ensure prompt resolution at the earliest.


Regards,
Flipkart
The online megastore

I ordered an item Reya cotton dress material from flipkart with order id OD[protected]..for nearly 700 Rs.
They cheated me purposefully by delivering me a used duplicate sree ganesha brand..
I ordered Reya cotton dress material..
Take strict action against these cheaters

Also instruct them to immediately refund my amount back as compensation and in addition deliver me my original Reya brand I ordered...

I ordered a asus zenear headset from flipkart
Having order id: od[protected] on 17 december, 2015 5:57 pm,
Standard warranty of six months displayed on the product page. The
Right ear canal stopped working after 3 months, which was under the
Warranty period. I have been contacting both #asus and #flipkart. This remains unsolved to date. I guess #asus is waiting for 6 months to be over so that the issue is down the drain altogether.
Instead of playing ball with the customer, why don’t either of you take the responsibility or solve this issue? I am really frustrated from flipkart and asus and i am still waiting for a resolution, if it does not get solved by the 5th month which is april, i will resort to legal action. I am left with no other option as of today as both of the customer executive denied about the service. Below is the communication with flipkart and asus showing how they are neglecting the queries of customers. This is how they stick to their promise of providing quality service after selling the product.

From: flipkart customer support
Date: tue, feb 23, 2016 at 1:01 pm
Subject: warranty related [incident: in[protected]]
To: saket.[protected]@gmail.com

Dear customer

Greetings from flipkart!

Order id: od[protected]

This is in reference to the concern you had raised to us warranty related with regards to the product purchased from us that this product has the 10 days of replacement guarantee later any issue to visit service center for 6 months warranty form brand, to claim warranty please visit service center with invoice
.
Please check the below service centre details:

F1 info solutions & services private limited
Saleh center, before sigma mall, behind executive chamber, shanti nagar bangalore- 560027. (8.2km)
[protected]/33
10am - 6pm


Thank you for shopping with flipkart

Regards,
Mussavir shaik
Flipkart customer support

*******************************************************************************
From: asus customer service center
Date: tue, feb 23, 2016 at 6:37 pm
Subject: re: audio cards, country=india, case=a[protected]
To: saket kumar

Dear saket kumar,
Thank you for contacting asus customer service.
My name is pooja sharma and it's my pleasure to help you with your problem.
Please find below the future reference id :-
[case no=a[protected]]

As per policy, services for the accessories will be provided directly from the point of purchase .
Welcome to refer asus support website: http://www.asus.com/support
If you continue to experience issues in the future, please do not hesitate to contact us.
Best regards,
Pooja sharma
Asus service center

Dear Sir,
My order id OD[protected] in which I order for Bingo T50 watch as per the seller's add, but I received same unknown wrong brand watch twice after requesting the replacement for orignal watch.Now for this reason I called customer care for replacement but they are not ready to send the original product.I want original Bingo T50 as per my order.

Hi.
We placed an order on flip kart for Asus Zenfone 2. The order I'd is OD[protected]. We receive the product and after using for few days we found some network related issues. We contacted flip kart and a smart check was performed. It was identified that there's some problem with the aim card tray and we asked for product replacement. Today i.e 25th Feb 16 the product has been picked up and we got a message that refund has been initiated. Why refund was initiated when we asked for product replacement.

I have had a very bad experience with flip kart and will definitely take this matter to court.

Regards
Dinesh M Ailani
[protected]