Flipkart Complaints & Reviews

The order number is OD[protected]. My husband ordered for a nokia lumia to be delivered to Kolkata ( his phone number is [protected] - in case you require it to pull up records). A box was delivered to the Kolkata address on Jan 15th, however on opening the box it was found that is contained only the charger and the headphone but no handset !! Immediately i called the customer support number and spoke to a CSE and then got transferred to an escalation manager called Shilpi. She ensured to me on the call that I am going to get the product replaced by Jan 17th and she will call me back by 12 pm an Jan 16th to confirm the same which obviously didnt happen. When I called back no one initially was able to trace her back and finally when she could be traced it was found that she was on a week off !! Such is the quality of employees in Flipkart who are trained to make false promises to employees. However, I got to speak to another escalation manager called sadhna who again ensured the same thing and said that she is taking down a replacement request and will personally follow up and ensure that the delivery is done by the next 3 working days. On further probing, she said that the case is being "investigated" by a so called legal team and I will be informed on a later date whether I will get a replacement or not ! On demanding to speak to her senior, she transferred the call to someone called Sunny (team leader - escalations) who then tried to give me all the explanations to prove that the mistake was not flipkarts. It was some logistic issue and blah blah blah. However lastly ensured that will arrange a replacement by Jan 19th and call me back by today eod to give me an update on the same and gave me a ref number[protected]. Such is the dismal state of affairs with flipkart services !! Such issues happened with my friends earlier as well but I still went ahaed with the booking as I believed their services but I was proved wrong. First of all my money is taken and then an empty box is delivered to me after which flipkart also beats around the bush to give me a replacement !! If such is the situation then I dont think Flipkart will be able to stay in the business for too long !

Order ID - OD[protected] I have ordered TWO nova foldable N-658 Hair Dryer on 24/12/2014 through your website (WWW.Flipkart.com) on COD basis. I got the delivery on 28/12/2014 and paid Rs. 580/- in cash. When i opened the packing there was only one hair dryer while i had already paid for TWO. I want either 1 hair dryer or my money back with interest. I wanted to talk to its customer care but did not get the proper solution. I want to talk to your customer relationship manager or respective authorised person. please contact me on +[protected]. Highly disappointed with its services.

Flipkart is giving wrong descriptions of the items on sale to lure buyers. I had bought Belkin car charger. As per description on the website, the item was to come with 3ft 30 pin connector cable. When item was delivered the cable was not included. When Flipkart was contacted they said, that the item does not come with the cable and item has been delivered as per specs. Upon numerous follow up, Flipkart finally accepted that the description on the website had an error and the item could be returned back. They also assured that the description of the item on the website would be corrected. However the same description continues on the website. This indicates either of the 2 things- a) They intentionally give wrong description of items, so that the buyer gets attracted to buy from their website and later on say that there was an error. or b) The item actually comes with the cable, but has not been delivered to me. It is like when a thief gets caught, he returns the stolen item and frees himself of the theft accusation. Is this acceptable. Does the Consumer have no right when it comes to big entities. Action needs to be taken against Flipkart.. The amount is immaterial.. It is the nature of doing business that is on call. If this is permitted to continue, there would be a total lack of trust between buyers and sellers.. And that would be the end of it.

hello sir..I have ordered karbonn a11 star mobile from flipkart. But is Camera lens is not claer. Seems Ike dust or whatever is inside the camera.. I have filed a retrun request bt didn't responded. Its in still falling 30 days return policy. Pleas take ACtion ASAPMy order I'd is OD[protected]

recently i had bought bajaj majesty cex 7 expresso/cappuchino coffee maker from flipkart on 22/12/2014 bearing invoice no as MUM_BND[protected] has developed a leakage near the joint just above the brew basket from where water and steam leakage is continuos so please arrange for the replacement asap pls cont me on [protected]@gmail.com and [protected]

I have purchased Alcatel onetouch idol x+ from flipkart this week.. but i have not got boomband with this phone which is company giving along with this phone.. when i checked the items you are giving with this phone you have written boomband with this phone... so please rectify my problem and kindly provide me with boomband regards... Varinder Singh [protected]

They can, t refund my money. The below conversation has done between me and flipkart Mailer Hello, I understand that you would want your order as soon as possible. Your order (Order ID - OD[protected] has been shipped through 'Firstflight'. Its details are here - Tracking ID: D991Q1214424Link to track: http://www.firstflight.net/n_contrac_new.asp?tracking1=D991Q1214424I’m sure you’ll get it on or before January 23, 2015.You see courier services have specific timelines for transit and delivery of your shipment. This time is based on factors like location, type of product and a few other things. Considering all of them, we give you a definite date by which you can expect its delivery. We hope this gives you some insight as to why we have specific time for delivering your orders. We'll try our best to deliver your order by {date mentioned by customer but it's something that I wouldn't be able to promise.If you’d like to see a more detailed status of your order, you can login to your Flipkart account. Just click ‘Track Order’ option on top once you’ve signed in.We deeply value your relationship with Flipkart and are committed to providing you with the highest level of service simply because our customers deserve the very best.I hope this helps to make your experience hassle free. Please write back to us should you have any other questions or need further assistance.Regards, Aishwarya RCustomer Support Incident History Customer By Email (.)15/01/2015 02.00 PM I am no more trust of you. Rishabh Mittal On Jan 15, 2015 1:52 PM, "Flipkart Customer Support" <[protected]@flipkart.com> wrote: > >> Customer By Email (.)15/01/2015 02.00 PM But I want to canceled my order. And u r refund my money with panety amount. Rishabh Mittal On Jan 15, 2015 1:52 PM, "Flipkart Customer Support" <[protected]@flipkart.com> wrote: > >> Response Via Email (Aishwarya R)15/01/2015 01.52 PM Hello, Thank you for writing in and notifying us.If I was at your place, I would have felt the same as you are feeling, as you might have some important purpose for placing the aforesaid order.I’m sorry that the delivery of your order (Order ID - OD[protected] has been delayed due to an unforeseen transit related issue.I’ve notified our courier partner regarding this delay and we’ll ensure that your order for ‘Moto E’ is delivered to you on or before January 23, 2015 on priority.I assure you that we will contact our courier partner and work towards providing you with a hassle free shopping experience in future with us.I request your kind patience in this regard. Auto-Response15/01/2015 01.40 PM Dear Customer, Thank you for contacting us!This is an automated response and is for your reference only. You need not reply to this mail. We will get back to you at the earliest.Customer Supportwww.flipkart.com Customer By Email (.)15/01/2015 01.40 PM I have ordered moto on 3jan15 yet I am not received any courier from yourside. u will cancel my order.I want to returned my money with penalty. With in hrs24Other wise. I will complaint in consumer court.Rishabh Mittal

I have purchased the Moto E, Invoice Number- UUFLD [protected] DATED[protected] by pratiksha Hno[protected]/35/22/4 first floor, Gurukripa nivias, Kavadiguda Hyderabad -500080 TS. cell-[protected] and [protected] and now, the address is shifted no to c/o.Prasad DB. Hno-9/94 New postal colony, SAP Camp PO.Kurnool-518003 AP. cell-[protected]. Product code-[protected] I regret to inform you that the mobile is not working properly even to send messages, please replace the same immediately.

I am struggling to process my refund or same product via Flipkart, I had purchase one time for which I received damaged item. My claim id is OD[protected](Singer JM 34 500 W Juicer Mixer Grinder) months ago, post which I have chatted thrice with the customer service but everytime I receive the same answer that they have escalated my case to higher authority and I will receive a call from Flipkart. But nothing has been done till now and I am highly dissatisfied with the Flipkart customer service.

Hello! This is regarding my order OD[protected]: Nova Hot/Cold 1800W Hair Dryer. i have received the order, and i checked it at that time(1 minute or so), and it was working fine. Today while actually using it for the first time, it started to smell, the inner portion started to change color-to orange. i have clicked and attached the pic-how it looked. Soon after the i clicked this pic, it started to burn as well. i have used Nova products before, but have never-ever faced any such issue, and its not my first time purchase from Flipkart. So, i am not sure who is responsible for this inconvenience. i hope you will revert back to this email as soon as possible, and make arrangement to get this replaced with a better quality-same-product. Thanks. Dishika

Sir i have placed order of canvas a1 and some accessories along with it.I already had paid for it via SBI Banking. The order Id are as follow. id-- OD[protected] on 10/01/2015 at 5:04PM id--OD[protected] on 10/01/2015 at 5:05 PM it has to be shiped by 20 jan . so plz get me possible solution.

Dear sir, My cell phone is giving problem and i am not able to it. I called so many times they told that to call XYZ. From 3months it has been serviced several times and problem is not sloved. OD no [protected] complaint no.1210800 and[protected] For this issue i have spent lot of money and time.Please give me a correct soluation for this problem I can not waste any time on this or else i will go COURT. Thanking you Suresh gowda [protected]

Dear sir,

Flipkart's so called seller " GuruMantraaOnlineStore " is very very
uncooperative seller I ever had dealing with.
They do not supply the item as they mention in item description. I placed
the order of "lightning connector usb cable for iphone 5s", but they
shipped "micro usb connector cable.
And when I did request for replacement, the same item was replaced with the
same item. after that i called Flipkart's costumer care for replacement and
submit my request in details. then i received such reply: "We regret to
inform that seller has disapproved your return request for following items
in the Order OD[protected].
Please take some legal actions against the flipkart, and help me.

Regards
Mujahid

i am flipkart first customer and as they promised for in a day delivery of a product...now they are failed to do so and customer care is unresponsive and they changed the date of delivery of product on jan 14 which should be delivered on january 13 as i ordered on jan 12, 2015... u can see in foto attached that inordered on january 12 and they r delivering on january 14 without providing any compensation kindly look into a matter. thank you kshitiz hirani delhi

Hi, When ordering a sunglass on 22 Dec 2014, at first time my payment failed but money debited from my account. Though i had to pay again to order the piece. Flipkart said that i'll get the refund after 6-7 days. But even after 15 days i didn't. Then i again filed a complaint on their customer care after which they again gave me another date of 13th Jan. But still no success. I just keep getting mails saying your problem is notified to their concerned team. Then they even requested my bank account statement which i mailed them which clearly show that the amount was not refunded. Now i gave up. Please take a look at my concern. Thanks & Regards Order ID:OD[protected] Reference Number:[protected]

I've registered for Booking of Online purchase of Redmi IS mobie through Flipkart on 06.1.2015 notification given on 13.01.2015 at 5.00 Pm booking will be started . At right 5 pm i'm trying to book Mobile but in few second it is shown out of Order .. this means that Online Site ( Flipkart ) intentionally created market value for this particular product.

Please look into this ..

I have ordered Redmi 1S at 5pm 13th Jan 2015, " You’ve already purchased one Redmi 1S Successfully added your Redmi 1S to cart! Please proceed to complete your order. You can complete the payment process by 10PM on 13th January, 2015 (Today). But when i clicked "View Cart" there are no items in the cart "There are no items in this cart. " What is the meaning of this...???

I ordered a flip cover for my new mobile Motorola Moto g 2nd generation(which i also brought from Flipkart) on 7th January 2015.Today I received the flip cover and find it is not fitting my mobile.The flip cover has is also from same company Motorola

I got a flipkart gift voucher from my brother so i thought of buying something on flipkart, so i did. I bought a watch order id : OD[protected] but the next day it got cancelled and my voucher amount got added to the flipkart wallet. so then i called flipkart and they said they are having some technical problem so they said try after some while, and so i did but again it got cancelled order id : OD[protected]. then after this i called again then they said i should try to buy something else as there is some problem in this product. So i did this time i waited a few days and bought a Philips headphone order id: ODA[protected]AQINB00 and then the same thing happened the order got cancelled. i tried it ordering something else the next day and the same thing happenend, i called flipkart again this time they said change ur email address and phone number . So i did changed my name, email and phone number and tried ordering after few days and it still got canclled. so i got irriated and toild them to give me a refund or another voucher and they told me for a refund you need to tell the preson who gave you the voucher to contact flipkart and so my brother did and they were like we cant refund vouchers, and they cant help us. After around 4 months i thought lets try again and a so this time i again changed the name email and phone to my sister's name and even the shipping address to my sister's office address and i ordered a mousepad yeasterday but still again my order got cancelled. So now you tell me how am i going to get my money back or my voucher back as flipkart is cancelling all my orders and everytime i call they have some new story. below are the orders that got cancelled OD[protected] OD[protected] OD[protected] ODA[protected]AQINB00 ODA[protected]EHOKI00 OD[protected] OD[protected] OD[protected] OD[protected] i have even attached a screenshots of few ordres cancelled

I ordered one pair of boots from flipkart first on 25 dec.order no. OD[protected] and delivery date is on or before 31 Dec. but i did not get my order i registered my first complaint on 1 jan 10:18 am and got reply that your order will be deliver to you in 2-3 day but still did not get my product. Then i again register complaint on 6 jan. this day flipkart cancelled my order without my permission just and mailed me that your order is cancelled and requested to do a fresh order. Then i again made a order on 6 jan. order no.OD[protected] whose delivery date is 13 jan but when i chcked status of my order it is still in Delhi. Means again in stage of non-delivery. Company is doing nothing but harassing costumer. i want to register a complaint against company and i never recommend my friend circle to buy product from this site moreover i will tell everybody not to purchase from this fraud site.