Flipkart Complaints & Reviews

Hi Team, I have ordered Huawei Honor 6 mobile handset and got the product today. But unfortunately, headset is missing in the package. Below is the order ID for the same. Order number: OD[protected] Request you to verify the same at your end and resend the headset. I have opened the box in front of the delivery boys and they are the proof of evidence in this case. Regards Srinivas Gandrath Email: [protected]@gmail.com Ph: [protected]

I booked my order with you against order no. OD[protected]. The consignment of the good was sent by you through Delhivery Courier against their tracker no. "awb[protected]". I received sms on 27 December that the consignment is out for delivery and will reach me shortly. I repeatedly contacted Delhivery people on their phone no. [protected] however, every time I was given assurance that the consignment is on the way however, it has not yet reached me after a lapse of 3 days. Please look into the matter and ensure that the delivery of consignment is made today i.e. on 30.12.2014. The poor services rendered by the Delhivery people are very pathetic and you are loosing a customer like me who will think twice to book order with your couriers are lazy and making fun with the customers. Hope you will respond to me on my mobile No. [protected] and or mail me " ashok.[protected]@sbi.co.in ".

Dear Team, Customers are not fool, you should know first this. After 2 replacement i am not got refund more than 15 days & after collecting cell phone from me (Last 6 days) no refund done & very poor response from customer care. So i request if you are not able to solve problems of customers please tell clearly, because we do not waste our time & your time also.

I hv ordered moto e with order no. Od[protected] on date[protected] Tax invoice no. Is blr_wfld[protected]. And the product is shipped on speed post with tracking no. Ek[protected]in. I got product on[protected]. But i got product with wrong item (Cricket ball) which cost about only rs 70. Plz refund my money

i had bought nike cricket bat Rs-1910...and that bat not fulfill with my requirements...so i did return the same which i bought... they said within 3-4 days will took off the product...but this is 5th day from you told...i didnt get any response to your people...what can i do for this?...

We purchased a Bean Bag description[FB_LBKK_XXXL_IM_2X] from your company...Which was delivered on 21/12/14.It has been only a week from using, the stitches are torn on one edge.I did not have any damages of your product till now as i have purchased near about 8 products since 6 months, So i need a new bag to be replaced. Thank you.

Dear sir, I Have purchased MOTO E handset .Please find below detail Handset Name:- MOTO E (BLACK) Order ID :- OD[protected] Order Date:[protected] IMEI/Serial No:- [protected] WID:- N09349 Name:- Vishal Bale Problam Detail :- Whenever I am using my mobile, we need to press power ON/OFF key more & more .but unfortunately my mobile is switching off after pressing this key .now this issue is become so critical .so I request you to give me proper solution .otherwise give me a replacement. Awaiting for your positive reply. Yours Faithfully Vishal bale [protected] E mail :- [protected]@gmail.com;

This is how FLIPKART .Sells - fake Apple products on there site - AND USING AKOSHA WE WANT TO TEACH THEM A LESSON THAT THEY DON'T FORGET! We as Indian consumers dont face this issue again. We bought two Apple Magsafe adaptors for our macbook's. Within a month's time our apple laptops started having problems. Apple's authorised service center said - our mac's needed repairs to the tune of 30k each. on finding what was causing this . they said the adaptors which we were using were fake and they confirmed it. with apple india by cross checking the Serial Nos which proved that the Seller along with FLipkart were selling smuggled goods and fake products manufactured in china. We immediately notified Apple global service center and Flipkart Customer Service. When we went to flipkart raising the issue - Every day we got a new incident id - every time a new person to talk and explain the issue . Our mistake was that - we believed APPLE's india website - which shows flipkart as there( apple.com/in/buy/catalogresellers/) When we raised the issue with Flipkart they said they will offer a refund to which we said NO and asked for a replacement to which SHOCKINGLY they sent the same FAKE PRODUCTS AGAIN - we immedaitely seized the products delivered and refused to return as we are exploring legal options. And we gave them a last chance to ensure they agree to their mistake and offer to replace. And now after posting our review on social sites ( http://www.mouthshut.com/review/Flipkart-com-review-lulnnmmnos), they have started harassing us so much that with a new guy calling us every day and saying we cant help you, even if we replace the seller is going to send you fake apple products only - this was shocking to hear and when we asked why cant you change the seller they said do what you want but this is what will be done. We have the recording and are planning to file an FIR. I want to understand how can they get away from this - How can they continue selling the same fake apple product, who is going to bear the cost of selling fake products - we have lost our laptops . and have not been able to use them for the past 1 months . The worst part is they are still continuing to sell the fake apple product to millions of customers in india fooling each one of them ( flipkart.com/apple-magsafe-p?/p/itmdg5fbpwnjsnx8?) On the site it says 1 year warranty . When the serial numbers on the product is fake .how will apple give us warranty. http://www.mouthshut.com/review/Flipkart-com-review-lulnnmmnos EMails - Service Report Attached Flipkart order number OD[protected] [Incident:[protected]] Hi, We have been waiting for you to contact us on this issue for the past 4 weeks now. We have not gotten a singe call or a missed call from your agencies or call centre till date and this mail looks like some trick to delay further. Also as mentioned by customer support last time around we were supposed to get deliveries for original Apple magsafe adaptors on or before 26th of December 2014. As, mentioned in our previous mails - we have not been able to use our computers, with these adaptors and have incurred severe losses. We have also seized all the four fake Apple magsafe adaptors, none of the product have been returned to ekart logistics secondly we have taken all pictures of both the delivery guy and the fake products re- shipped by flipkart for the second time. We have solid proof that Flipkart is selling fake Apple products in their site and encouraging shady vendors to sell fake Apple products. This is unacceptable We need you to act, and send us original products . Do let us know if going legal helps you to act faster . This delay by Flipkart in processing our replacement for original apple mag safe adaptors, seems to show that Flipkart, encourages vendors to sell fake products and is continuing to sell fake products. This will turn into a very big showdown just when the company is going to go IPO. We need a reply on this within 24 hours of the receipt of this mail. On Mon, Dec 22, 2014 at 3:34 PM, Flipkart Customer Support wrote: Dear Customer, Greetings from Flipkart.com! Order ID:OD[protected] We have been trying to contact you regarding the issue which was reported to us for the above mentioned order, However, we were unable to reach you. Kindly provide us with an alternate contact number for us to get in touch with you and resolve the issue on priority. Thank you for your cooperation. Please write back to us should you have any other questions or need further assistance. Regards, arvind Customer Support Incident History Auto-Response 18/12/2014 06.25 PM This email is for your reference only. You do not need to reply to this mail. We will get back to you as soon as possible. Flipkart Resolution Team flipkart.com Customer By Email(.) 18/12/2014 06.25 PM Hi This is harish vatnani here. Please find attached all supporting documents, confirming fake products sold to us . To our surprise, flipkart even after selling us fake product first, and when we requested a replacement with genuine products has again sent us another pair of fake products. After raising a complaint Multiple times, we still have not got any support from flipkart. We have been suffering for the past two months now, for buying on flipkart, we have already incurred charges for damage done on the mac( bill attached), and have not been able to use our laptops as we do not have adaptors & we cant use the fake adaptors lying with us( 4 of them). I again request you to kindly send us original, genuine Apple magsafe adaptors. Do let us know, if going to consumer court or social media, will help expedite this process, since two months has yet not been enough for flipkart to get to the seller & replace the fake products with genuine. Currently - I can see that flipkart is again reprocessing the replacement - Please see to that the replacement that is being sent are genuine - original apple products. Harish vatnani [protected] - Forwarded message - From: Harish Vatnani Date: Fri, Nov 28, 2014 at 8:50 AM Subject: Service Report Attached [Incident:[protected]] Flipkart order number OD[protected] To: [protected]@flipkart.com Cc, [protected]@apple.com, Girish Bantwal Hi, As discussed with you the following MACBOOK PRO and MACBOOK AIR was affected with FAKE APPLE ADAPTERS sold by FLIPKART.com. find attached the service report from conquer technologies, locate.apple.com/in/en/service/… . Affected Mac's- My Macbook Air(GIRISH) registered with Apple ID(C02G21B1DRQ4) - My friends(HARISH VATNANI) Macbook Pro(C02652D4DRJ9) FAKE APPLE ADAPTER ID BOX 1. D39329409EDFDFD8KA4 - C[protected]F2HSCV BOX 2. D39329409EDFDFD8KA4 - C[protected]F2HSBQ Also to give you additional supporting documents from Conquer Technologies( Apple authorised service centre). We were already charged Rs-12000 24 hours prior to registering the new problem with battery, thats when discovered that the adaptors were fake and all issues with our mac's are due to this . Find Attached - Service Report(harish.pdf) -5972 Mail from Conquer technologies Attached - Confirming Fake Bill Raised on us - For repairs Apple Website Screen Shot - Confirming Flipkart as authorised resellers Flipkart site Screen Shot - showing product with warranty Request your Good offices to look into the matter immediately, to ensure we as customers do not pay for the having trusted flipkart and to keep our trust restored with Apple products being sold in India. We need full replacement of the fake adaptors and the charges for replacement of batteries on our mac's and the charges inquired by us. We are involving the people from Apple India and Apple World Wide . Best, Harish Vatnani - Forwarded message - From: Parameshwari [protected]@vconquer.com Date: Wed, Nov 26, 2014 at 4:28 PM Subject: Re: REG:ADAPTER To: harishvatnani Cc: seshu [protected]@vconquer.com, girishbwl Dear Sir, Please find the attached service report. Regards Parameshwari. On 24-Nov-2014, at 4:40 pm, Parameshwari [protected]@vconquer.com wrote: Dear Sir, The adapters which you have purchased from flipkart has different serial numbers on the box and internally. So in this case we are not going to replace the adapters in warranty. Due this adapter usage the battery cycle count was increasing and heating up. Regards Parameshwari. - Forwarded message - From: Harish Vatnani harishvatnani Date: Mon, Nov 24, 2014 at 5:12 PM Subject: Fwd: . [Incident:[protected]] Flipkart order number OD[protected] To: [protected]@flipkart.com Cc: [protected]@apple.com, girishbwl Hi, As discussed over the phone we Got mail from your authorized service center confirming FAKE & Confirming that due to these fake adaptors our laptop batteries have gone faulty which means that we need to change the batteries . This is really disappointing & we can believe that we have to go through this for Trusting flipkart . Now we want an assurance from flipkart that they will look into this matter and also ensure that we as customers of Flipkart do not have to pay for ordering / Trusting them for selling genuine products, We need you to get the sellers to pay for the fraud done to us. See that they pay for repairs needed on our mac's . Find attached . Also address of apple authorised service center in hyderabad. Conquer Technologies #510 & 612, Aditya Trade Center, Ameerpet, Hyderabad - 500038. Phone:[protected] lines) Support:+[protected] Sales:+[protected] Fax:[protected] Email: [protected]@vconquer.com My Macbook Air(GIRISH) registered with Apple ID( C02G21B1DRQ4) - girishbwl My friends(HARISH VATNANI) Macbook Pro(C02652D4DRJ9) FAKE APPLE ADAPTER ID BOX 1. D39329409EDFDFD8KA4 - C[protected]F2HSCV BOX 2. D39329409EDFDFD8KA4 - C[protected]F2HSBQ

I had order two SoRoo Sony wired headphones Violet order item ID[protected] vide order ID:OD[protected] on[protected] amounting to Rs. 400/- inclusive of shipping charges & VAT. It is delivered to me today at 1.30 pm i.e.[protected]. But to my surprise when I opened the package I found only one item. I requested the courier man to take it back but he didnt took it & told me to call ur customer care number. I tried calling but I was not satisfied with your customer care services. In the past I had good experience shopping with flipkart. I hope you will send the second item as soon as possible. I am hopeful of prompt reply from you. Thanking in anticipation Shyam Murti Das

Order id: OD[protected] I have ordered two nova foldable N-658 hair dryer on December 24, 2014 through your websie (flipkart.com) on COD basis. i got the delivery on december 28, 2014 and paid rs. 580 in cash. Afterwards when i checked the box, there was only 1 hair dryer while i already paid for 2. I want to talk to your customer executive or authorised person in this regard. Please call me on [protected]. Highly disappointed with your services. Wont suggest anyone. Ankita Agrawal

I have booked online saree one weak ago and he told me will be delivered latest up to 31/12/2014.but up to now I have not received any message.Please inform me delivery date.if you can not delivered up to 31/12/2014 then I will not prasent here to receive it

The tamaron18-200 of following details purchased through flipkart by me found defective.On directing flash light through the lens I noticed two spots of fungus and dust in the inside rim which was not visible for normal vision. I have sparingly used this lens with at most care.Now can you tell me what must be done to get the defect rectified.For my astonishment I find the dust deposition on the rims and two fungal spot when I pass the flash light through the lens email:[protected]@gmail.com Product:Tamron AF 18-200mm F/3.5-6.3 XR Di-II LD Aspherical (IF) Macro for Sony Digital SLR Lens (Macro Lens) Total Price: Rs13500/-

Dear sir, i have brought Asus Zenfone 4 A400CXG in flipkart last month the Order ID: OD[protected] . I have problem in my phone, while taking with my other end receiver person could not hear my voice some noise coming, they could not hear my voice crystal clear so please take necessary action for that as soon as possible . regards devaraj [protected],

I bought two Weardo Solid Men's Polo T-shirt one black and the other merun color.Initially the product was looking good and I was happy.Later after the first wash, the black shirt had torn near the collar, which was not their before, The t-shirt is some old piece and its getting into threads after the wash.I am disappointed, as now i cant return it also, because i had washed it once .This is my first purchase online and i dont know what to do now

Hello Team, I was sent an SMS, that my Item (New Nataraj Compact Cradle) will be delivered today before 7 pm by Praveen N ([protected]) at 11.32 AM, 28 Dec Till now, I have not received my Item, but I have received another SMS saying that the item has been successfully delivered at 1.47 PM, 28 Dec Can you please confirm, to whom my Item has been delivered and why are they sending wrong Information. I am not able to call the Courier wala. Please let me know, what has really happened and I need it to be delivered today only!!! The Flipkart is not ready to share the Ekart Number also, and they are also not ready to resolve my Complaint immediately -- With Regards, Ashok [protected]

Hi i have recently purchased a TP Link wireless modem through flipkart on 26th December for Rs 1465 for my father in law. On receipt of the equipment, i was made aware by my IT technical person that it does not meet my needs and specification. I therefore wanted to order another item from flipkart which was more expensive than the previously ordered item. I was shocked to hear through your customer service personnel that the modem cannot be returned. This is the first time i heard that such a reputed online shopping website that is competing with others like Amazon and Snapdeal has a no refund/ return policy on my item. The customer care exective Mr Imran Khan kept telling me that there is somewhere written in the website that my item is non returnable but there lies my questions a. Why was this not highlighted at the time of purchase? As a customer, i could have consciously chosen whether to purchase or not? b. How can an item which is unpacked and not even opened cannot be refundable? Others like Amazon offer 10day return policy with full refund on all electronic items and 30 days for others? c. As a customer, am i expected to invest that much of time that I should read the fine lines somewhere on the wesbite or rather find the return/ refund policy hasslefree? I am sure that i am not expected to read everything on the website - i am in no way becoming your website analyst, am i? I am extremely dissapointed with this - my item is an expensive item which cannot be reused. i would like to receive a response on my complaint and i am pretty sure that you have made me frustrated enough to not buy anything from flipkart any further in the future. Also, i would not be advicing my friends and family to buy anything from fliparkt unless i get a full refund for my product. thanks Ankur

I have ordered two soroo sony headphones on flipkart each of cost Rs. 150 with delivery charges of Rs. 50 on each But i recieved only headphone within the package with the amount payable on the package of Rs. 400. I have paid Rs. 400 to the courier man and got the package with one headphone. Order no.[protected]

I have purchased Alcatel One Touch Flash from you vide Invoice no. Blr W f l d [protected] did. 5.12.2014. This instrument does not show name & photo of incoming caller. And does not activate roaming automatically. I have installed new SIM today, but nothing have changed and my complaint remained as it was. Another problem with Instrument is, it gets On & Off frequently. And after re-starting the same, it became normal. Please replace the instrument at the earliest and oblige. Jaywant Gandhi. Mobile no [protected].

i buy a lotto shoes when my parents were not at home . i showed my order to them .they didn't like the colour of shoes .so i cancelled my order and ordered another pair of shoes of lotto of same price . but the cancelled order came to my home . i received it thinking that it is not my cancelled shoes . so I had requested flipkart to return the shoes.but i am not getting any support .please help me .thank you .

I was purchase one shoes from flipkart dot com but they sent me wrong size .I had return that shoes but they didn't refund my amount ...purchease details are below Khadim's Floral Print Sneakers Color: Multicolor Size: 4 Qty: 1 Rs. 500 Returned Seller: KHADIMS Date: Fri, 28th Nov'14