Flipkart Complaints & Reviews

Hi I had ordered a Moto E from Flip kart on the 3rd of this month and it was delivered the next day. The device had a defect and a complaint was raised on the phone to Flip kart on 8th June and was assured that the product will be picked up within 3 business days. On the 10th, I get a message saying that I had rescheduled the pick up as per my convenience and the bitter fact is no one called me at all. I then spoke to the call center staff yesterday and they assured a complaint was logged and someone will pick up the item today and I get another unacceptable email saying 'We tried contacting you and there was no response' which is not at all true. I then spoke to the call center staff and was told it will be picked up today. I have been given wrong information and false promises on something that they should be reacting very quickly. Please can you look into this.

I purchase Sony Xperia c on flipkart on 27 of May I recived order o 29 May 2014 but without invoice daily I am calling t [protected] talk with flipkart, executives bit daily they giving diffrent reason I want proper vat invoice otherwise I want my money back executive's from flip kart sending fake mail that we sent invoice without invoice they sending wrong mails so kindly take action my order id is OD[protected]

I got patent heels from Carlton London through Flipkart for Rs 3500 sometime in the beginning of September 2013. The surface of the heels has begun to chip off, probably because the stock sold by you was old. Kindly look into the problem before the entire surface of the heels comes off and cause any further trouble. I request you to get me a new pair or repair them as soon as possible since it haven't even worn them more than twice.

I bought Moto G in the last week of February and soon after 3 months i faced problem with it. The vibration was not working properly as it goes on-off now and then. On 31 May, I went to Moto G service centre -"Best Services" at Netaji Subhash Place. When analysed they told me that there is a problem with phone’s motherboard and will be replaced by the Motorola company in 4-5 days of time frame. When I called them after 5 days, each time I get a response that it will take another 4-5 days. Now it has been 12 days, this time they replied that the phone won’t be replaced and they will repair the motherboard when the desired component is available without any time frame. I would strongly condemn this kind of service and product quality. This is highly undesirable keeping in view the Customer Relationship. Work Order number – tqr/mg/14/00214

order No OD[protected] by Flipkart.com

This shipment received today 11, June 2014. 1.00 PM and Immediately I connected my new LG Refrigerator GL322 (310 Liters)
This Stabilizer is NOT working, Problem is not getting OUTPUT.
Number on V-GUARD Warranty Card hologram is VS 49 TA 095231.
Pls Suggest immediately What to do?

I booked an order for samsung LED TV vide order ID OD[protected] dated 9th June, 2014. Order was scheduled to be delivered by 11th June, 2014 but the item not delivered as per schedule. Now the status on web site indicates that the order will be delivered by 13th June, 2014. This undue delay is causing lot of inconvenience to me. Moreover customer care executives are unable to give satisfactory reply to me., They are giving different versions for cause of delay. One say that shipment is seized by Sale tax department and another says that due to vehicle breakdown the order is delayed.

Dear Ma'am/sir, I had placed order for Sony Micro Vault U Click 8 GB Pen Drive (Black) on 4th June, 2014. Order ID is OD[protected] The item was to be delivered on 7th, June 2014 but till today, I have not received the same. So, Kindly look into the matter Please note that I am not going to pay extra Rs 40/- delivery charges as it is too much delay.

Dear Sir, I purchased a camera from flipkart. and there is a problem with that camera. I cnanot see the shutter speed number from the viewfinder. aslo it cannot be seen on display. Today i called flipkart customer executive. I told them about my problem. They told me that they will contact me within 24 hrs. Please help me out. I want to replace my camera as soon as possible... Material : Sony Cyber-shot DSC-W830 Point &amp; Shoot Camera <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Your Order : OD[protected] dated 10/04/2014

Dear Sir,

We have Purchased Sony Cyber-shot DSC-W830 Point & Shoot Camera (Pink) through flipkart on your order No.

OD[protected] dated 10.04.2014.

The Sony Camera is not working.

Please change the same Camera.


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On 31th May, I ordered a 67 MM lens cap and a book "straight from gut" via order number OD4053104?5055. On Jun 2nd the Lens cap was delivered thru shipment number FMPP[protected] and to my surprise Flipkart delivered a 62MM cap instead of the original 67MM cap - I had to call your service center and they regretted the wrongs shipment and agreed to get back the item and the item was returned on Jun 4th. The second item from the order number, the book was shipped on Jun 4th via WSRP[protected] and delivered on Jun 6th, and again this was out of the world instead of a book a series of cassettes were sent (yes, the 60 year old technology that no one uses now). The very same day I called again your service center to return the shipment and ask for the hard copy of the book for which your service center executive, readily agreed, said sorry and stated that the book is available and stated that wrong item (cassettes) will be taken back and the book will be shipped thru WSRP[protected] on Jun 7th and delivered to me on Jun 9th - now the real disgusting service, the service boy picked up the item from my place and delivered a new box which was collected by my mom and to my utterly surprise Flipkart again had shipped the cassettes instead of the book as per my ask. Again, the pathetic part of calling your service desk at around 6.30 PM on Jun 9th which was attended by your executive by name "Preethi" - I had to provide the entire history to her and asked her to connect to the shift manager so that I could lodge a strong compliant and escalation, she put me on hold for nearly 5 minutes post which i was asked by IVR to rate the service and even before i could do anything the call got disconnected - neither i was connected to the manager per my ask or no update on my wrong shipment and i do not know whether there will be a refund or replacement. This is a very poor, mismanaged, pathetic state of service by the so-called India's answer to Amazon. I have been a big user of flipkart for many years now but off-late your service is no longer meeting the standards expected or promised by you and on top of it neither your service center or your manager (assuming the executive did escalate to her/him in the background) does not have a courtesy to call back and check on my request. I now intend to take this up with appropriate channels thru consumer grievances cell. Thank you for the service you provided to me till now, i now have to think if i ever have to come back to your service.

My name k m gopi order tracking id fmpc[protected]
against this order the goods are not delivered by my Dowlath D cell no [protected]
to me (cell no [protected]) on 07.06.2014 but instead i had receivd a msg on 08.06.2014 morning that the amount/payment was not ready during delivery time.it is truly a false statement. mr dowlath or nobody has approached me at any time.
.i had the same experience during the purchase of one laptop to the same address a month ago.

Hi, I have purchased HP Pavillion G6Series G6-2005AX Laptop in Aug-2012 and in invoice, it has written 2 years warranty (1 Year Onsite Accidental Damage Protection + 1 Year Onsite Extended Warranty). But, when i went to my local HP service center, he told me that my service warranty expired in 1 year only when he has opened the details on computer. So, the 2nd year warranty might be from dealer side and this has not been informed at the time of purchase. So, please tell me how and to whom i need to approach for the same. Please help me in regard with this issue. Item No: 5CD2280B8D Name: MEHTA JIGESH PANKAJBHAI

i ordered for microsoft 100 usb optical mouse for rs 595, but they delivered a wrong inferior item, microsoft ms 200 usb optical mouse for rs 455 but i had to pay rs 595, i was promised return of my money but unfortunately it did not happen.they were supposed to take back the item but they did not do so.This is absolutely cheating, i have complained to flipkart via phone and mail but no avail, they are not responding.

I bought MOTOG During FLIPKART''S holi offer of 10% cashback from axis bank account. I mailed them and wow the response i got was

"We would like to inform that the cash back offer is eligible only for credit card and debit card, as the above mentioned order was placed via net banking, we are sorry to inform you that your are not eligible for the cash back rolled out.

We sincerely apologize for the inconvenience caused. We appreciate your patience and understanding in this regard."


Wow so easy to post the sample response to everyone...


If this was the case they should have mentioned it clearly that offer is not valid on internet banking even though done with axis bank account.

Bloody nonsense this is... I just don't understand how net banking is possible without having a debit or credit card. Whether i bloody use AXIS PAYMENT GATEWAY OR AXIS CC CARD or Bloody AXIS DEBIT CARD. Ultimately i get the amount deducted from my AXIS account..

Then what the BLOODY DAMN THING ABOUT NETBANKING AND DEBIT CARD OR CREDIT CARD PAYMENT...

hi, I would like to provide thoughts on my purchase of MotoG phone from flipkart. 1. I ordered a MotoG phone and the recieved the phone. Very next day I got an SMS saying the phone would not work due a network issue. 2. I was told that it would be rectified in couple of days and also Rs 1200 was provided to make me happy. 3. I kept calling flipkart over the next 8 days days. They kept saying it would get rectified in next couple of days, same response everytime I call. 4. I had enough of it and decided to request for replacement. Then they came back and said they dont have the phone. So I requested that they make alternative arrangments as I was in a situation were I did not have phone for more than 1 week then. They promised me they will call back in 2 hours (couple times) and they did not call back. 5. Post that I had a tough call with them asked for refund. They have said it will take 5 working days post the pick up which is 2 days from now to get the money back. In the process I have lost 2.5 weeks time with out a phone. Flipkart customer service is not good, they make empty promises, they tell you that they will call you and NEVER WILL. regards.

firstly.. please tell me one thing.. if i knock your door ... unexpectedly... and say you that you have an oder for rs so and so..will u like.. that?.. and tell me one thing more that are u always at home to deliver one thing.. please say your delivery boys to give a date first on which they will deliver ..the product so that one is ready ...
a delivery boy from blue dart said that in half an hour he will deliver me my product(OD[protected]) and he didnt came.. and i had to leave for an urgent piece of work which i cancelled due to.. your order delivery.. please improve your delivery service in jammu... problem is not in flipkart.. but its in service in jammu you provide..
regards
raghav
thanks...

I have purchased Klipsch s4 reference earphones from flipkart 6 months ago.Now the left earphone has stopped working.When i contacted flipkart they said they only return item within one month even though it has 2 year warranty.They have avoided my attempts to contact them.Please help me get the warranty for my earphones.

HI Team, I have purchased Bajaj New Snack Master Sandwich Maker on 15th Jan 2014 > through Kotak credit card for which I am eligible for 20% cash back. The time line given to refund the cash back amount was 21st April 2014 but it has not been processed yet. I am keep on approaching Flipkart customer support team but no one is helping out & they are trying to cheat that cash back amount. Every time they are replying with to check with the bank but it has not been processed from their side. They are also not providing the reference details & date of this cash back transaction. My order ID: OD[protected] & complaint Reference number:[protected]. Thanks & regards, Jagadish

Hello, This is further to contacting you again n again but no reply from your side, My order number is OD[protected] Karbonn Titanium s5i, which is giving me trouble.. i cant take a picture from camera.. Showing internal and SD card memory full which is actuly not. I spoke with your customer care people also but then dint get back to me till now. I am following up since 29th May 2014 and now it 7th June 2014.. This is really unprofessional behaviour from company like Flipkart, I never expect this from you guys. Get back to me as soon as possible, and now i will prefer refund. I dont want replacment.

Hi,

As all of you might know, Flipkart had launched daily deals where you can get products at amazing discounts everyday. The deal goes live at 12 PM noon..initially they started with one product but now it's 8 products. The bulk of offers are by the seller WS Retail.

Today 6 June, 2014 at 1:57 PM, I went online to purchase Provogue shoes as part of the daily deal and initially the offer was for Rs 669 ( after discount as seen in the attachment). But when I went to make the payment, i got an error saying, " The prices of some items in your cart has changed, please check the revised payment. I went to check it and the price changed to Rs 899!!! a whooping Rs 230 extra!!!

I emailed them immediately about this as I really was looking to buy the shoes as it was a great deal but never thought flipkart as a shopping giant would fraudulently baffle their customers like this!!!

I'll just look forward for a suitable resolution although I've got a solution where flipkart can make this right!!!