Flipkart Complaints & Reviews

Dear Sir/Madam, I have placed an order for MOTO G on 8th Feb 2014 vide order number OD[protected]. I was very happy and thrilled to receive the product even after 10 days long wait. But i was really disappointed when i found the product is not functioning. I immediately contacted Motorola Customer Care and explained about the phone's issues (screenshots attached). They have advised me to return the phone to Flipkart. But, i asked them for Service Centre address near to my location. They have given me the address of CCom Telecommunications. I sent my office boy to CCom and they said they will have to keep the phone for a day for observation. But after keeping the phone for a day, finally they have said this is a defective set delivered and should be returned to Flipkart. In between i had given a complete update about this development to the Customer Care[protected]. I spoke to Reetu at around 4:10 p.m. yesterday and she said, i am logging a complaint and our technical team will revert back to you with a solution within 24 hrs. I waited for 24 Hrs. and again gave a call today at 4:45 p.m. and spoke to Arindam Chatterjee. He told me the complaint is already been launched and i shall be receiving a call by today end of the day or by tomorrow. Now, as a first customer of Flipkart, i have following queries: 1. Why i have been delivered a defective product? I think any Electronic Product has to go through quality checks before it is delivered to the customer. Why it is not done in this case? (if it would have been done, i would have not got a defective product) 2. As a first time customer, what is the impression/experience i am getting about Flipkart? 3. Who would compensate for time, money i have invested? I think i should knock the door of consumer court to get justice. Thanks and Regards, Achyut

I feel being cheated by Flipkart on Moto G Purchases. I have sent below mentioned query to Flipkart on 14-Feb-2014. Quote Request you to confirm applicability of launch day offers on all three orders mentioned below. 1. OD[protected] - Order in the system it is showing return requested but delivered to me. 2. OD[protected] - Placed by Flipkart executive Kartikey on 08-Feb-14 to compensate Order No.OD[protected] cancelled by Flipkart without any reason. 3. OD[protected] - Placed by Flipkart executive Kunal on 07-Feb-14 to compensate Order No.OD[protected] cancelled by Flipkart without any reason. Your flipkart executives, who placed orders on phone on my behalf confirmed the launch day offers applicability before placement of order. I need a categorical confirmation on below mentioned offers on all above orders. + 100% cashback (as store credit) to 100 Lucky customers. + Buy a Mobile along with Case & Cover @70% off - Still 2 covers are required to be ordered once they are back in stocks. + Get Rs.500 off on purchase of ebooks worth more than 501/- on flipkart + Get Rs. 1000 off on purchase of clothing worth more than 1001/- on flipkart. Your urgent confirmation is requested. Unquote They responded with below mentioned reply on 14-Feb-2014 that, Quote With regards to your query, I would like to inform you that the launch day offer is redeemable only once per account. Therefore, you will be able to benefit from the orders only once for each offer available. Unquote This condition was not mentioned anywhere while ordering. They are just finding the ways and means to get away from launch day offers which they publicized very loudly and later on found that too many orders received and they will not be able to fulfil the same. Now they are imposing all new condition of "One Scheme per account." This was never informed through any of the terms & conditions of sales shown on the site. This is really frustrating. I am fighting with Flipkart since the day I placed my orders till now. Now Draw is also over and my 2 orders were not included in the draw. I continuously re-iterated the issue but no one is trying to resolve it. I am fed up with Flipkart now and Motorola's poor policy of going ahead with Exclusivity on this product. Flipkart is not able to handle it gracefully and ending up with false promises. Regards, Jay Shah [protected]

To start with I am not at all a happy customer of Flipkart.I ordered Moto g on 6th feb 2014 (launch day) at around 12:44 PM.There were some launch day offers available with this product and one was regarding 70% discount with related Moto g accessories (back cover/ flip cover). I tried to place combo orders but was unable because of some technical glitches/accessories’ unavailability many a times. So I ordered the Moto g only(16 GB) OD[protected]. Then I got to know from other users that all the launch day customers can still avail this offer (70% off on Moto G accessory) till 31stmarch and they were getting such mails regarding the same. I also checked my mail but there were none in this regard.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Then I contacted Customer care deptt of Flipkart and got to know from at least two of them that I can also avail this offer. One was from their sales department and one was a Customer care rep. Both ensured me that I am eligible for this offer and I can place this order for Moto g accessory till 31st march 2014 and get70% discount in the final price. I had a word with one of the customer care rep on 10th Feb in the evening (at around 8 9 PM) and she ensured me many a times to place the Moto g flip cover order and I will avail 70% discount on the price. Below is some of the excerpts from the call(key points). Q. Am I eligible for this launch day offer where I can place an order for related accessory at discounted price (70%). Ans. (After checking the details of my order) Yes Sir, You can avail this avail. You just have to login from the same account to avail this offer. Q. I haven’t received any mail about it (70 % discount extended till 31st Mar on Moto g accessory) from Flipkart. Ans. Sir, there is some bug in our system. You don’t have to worry, please go ahead and place the order. Q. But in my order summary page, the discounted price is not getting reflected. Ans. Sir, there is a bug in the system that’s why the discounted price is not getting reflected.You pay the full price now and before the delivery date, you will get 70% of the total price credited back to your account. Q. All these information’s you are giving me verbally, Could you please send me a mail or text me the same details so that later on I will have written proof with me. Ans. Sir, All our calls are recorded so no need to worry. You can any day get it checked. Don’t worry and place the order. Also I don’t have authority to send emails or texts. Now, after all this I was more than convinced and placed the order on 11th Feb (Moto g flip cover) OD[protected]. I received the product on 13thFeb and till date (17th feb) I didn’t get the 70% amount (INR 1120) credited back to my account. So today when I made this call to Flipkart’s customer care deptt I was shocked to know that now they are claiming that I was wrongly informed by them and only those customers who had received such mails from flipkart are entitled for this offer. I had a long discussion (about an hour) with them and reminded them what I was informed by the customer care rep on 10th feb. They are accepting that I was informed wrongly by them that time by their customer care reps and nothing can be done about it which simply means I have to pay the price for their mistake. So shocked I am that I can’t even express. So, I have more than a few concerns here: - I was getting good offers from other shopping websites but because of the wrong information’s provided by you I lost on that. What about my sunk cost, opportunity cost and all the hassles that I had to go through because your employees are ill informed. I had to narrate the whole story many a times to their reps. - Why am I the one on the wrong side here? Was it my mistake to be informed wrongly by your reps? - If this is your mistake then simply accepting it won’t help any customer if it is in monetary terms. Please learn the basic principle of compensating customers well if there is some grave mistake from your end because money is a serious thing to handle and especially if it is of customers then there is no room for such mistakes. BTW, I am not going to sit quietly about it. I will soon post it to some online consumer forums and I will definitely contemplate moving to consumer court. This amounts to fraud for me as a customer. Regards, Piyush

The item has to be delivered by 13th feb 2014, but I still I don't see any sign. I hope you could have mentioned 13th feb 2015 that could be better Every time I call customer care they provide me the reference number. ThiI am receiving message 'delivery will be reattempted as your phone is unreachable', I wonder how I receive daily so many calls and others do not find phone unreachable. last time when I purchased Google Nexus 7, you people changed my shipper and delivery was so late. I bought 100rs book and they treated so well and within 2 days I got my delivery. they are Best You cant be better than AMAZON that's for sure and I do not recommend you any more, eventually all my friend are going from amazon, I was only fool to use your shopping website, your service is really pathetic.

Hello, I had purchased a Jacket from flip kart online worth Rs. 999. When i ordered it online, it seemed to be of good quality. But when i received the product it was of soooooo poor quality i couldn't even believe. This kind of quality is available in Rs. 300 in any roadside temporary shop. I requested FLipkart for return and refund but the seller rejected the return saying "You selected the wrong product". I don't know why the seller is selling the wrong product. Called FLipkart customer care 10-12 times, every time they said the issue has been raised with the seller. Only once i received a call from them saying that they will set up a con call with seller within 3 days but it never happened. I am frustrated with their service. I have been cheated by Flipkart and the seller as well. Please help me return and get my refund. Details below. ================================================================================ Flipkart.com To Me Feb 10 at 6:56 AM Dear Abhijit Pal, We would like to inform you that a dispute has been raised for the following order: Product Details Seller Details Quantity Price/unit (Rs.) Order date TSX Sleeveless Solid Men's Quilted Jacket (Size: M) TeeSort 1 999.0 [protected] Buyer's address: Abhijit Pal 179 santigarh, po-shyamnagar, dist-24 pgs north, santigarh post office shyamnagar, IN-WB 743127 Phone: [protected] We will now talk to TeeSort and resolve the dispute. Our Customer Support team will keep you updated on the issue. Please accept our sincere apologies. We really appreciate your patience for bearing with us. Please contact us for any clarifications. Regards, The Flipkart Team The Online Mega Store

I am sorry to say But Flipkart You all Have now started becoming like other online marketing as you all are not stick to your words After A long wait of 10 days I have not got my disputes solved of order no-OD[protected] after going through many followups to customer care still I have not got my refund, You all have cheated me by giving false commitment My friends gifted me a Basic phone MIcromaxX273 on my birthday I got the phone and when I check the quality of phone the Talking quality of that phone is unbearable you can not talk with this phone for longer time and I have the habbit of talking for longer time so I requested Flipkart for returning it so that I can go for a change but they replied me that The seller has refused to refund wich is nonsense as why should I bother for seller If in filpkart they have mentioned that I can return the products within 10 days then why I have been refused then since the second day of my purchase Daily I am talking to Flipkart costomer service and they are just saying we will revert and get back to you solution even I talk to Higher authority of customer service but I got the same reply I got this product on Delivered on Mon, 3rd Feb'14 and I made my first complaint 0n 4rth feb I think Flipkart Time is over now and they have lost there faith among public PLease dont go for reviews its fake I guess...

I have ordered a web denim jeans of order id 0D[protected] from flipkart on 6 feb 2014 and now i am not satisfied with its size so i have placed an order for exchange on 10 feb 2014.But they are not exchanging my product.I have called them many times regarding this but they are postponding the exchange date by making excuse of non availabilty of courier person. so please check out this matter at the earliest.

I have purchased two motorola moto g mobile on 6th feb, 2014 with offer which includes 1000 worth of clothing voucher and 500 worth of ebook voucher and confirmed the same over the phone with their customer care number. They told me that i will receive my voucher via email on 14th feb, 2014 but i have received the vouchers for only one time, though i have purchased two quantity. Therefore i asked the customer care for not receiving the voucher and for first time they told me that it was a lucky draw and only selected customers will get it.and second time they told me that it is valid for only one quantity.But flipkart has not mention anywhere on the website that the offer is valid for only one quyantity.Even my order status both in flipkart account and in my email id shows that i will receive the vouchers for both the orders.please do the needful.

Dear sir, Below I have mentioned the Order and Model details, problem is 3 jars are not grinding well.it will take long time.kindly arrange the jar replacement how can i proceed further. Hi B Vasantha, We are pleased to inform that the following items in your order OD[protected] with tracking number WSRP[protected] have been delivered. Thank you for shopping! ITEM QUANTITY Seller: WS Retail Philips HL1606/03 3 Jars Mixer Grinder (Green)

what is your problem Flipkart ?!? y cant you exchange stuff ?! i mean c'mon man if i order something and dont want it later and if i'm ready to pay the same amount and buy something else then y should it be a problem to exchange ... i dont wanna sound unreasonable .. even if they charge some extra money for exchanging i'm ok with it ... to hell with flipkart.. never gonna buy anything ever from them. @flipkart, you are losing out on customers by having this stupid policy o[censored]rs... hate you

I have purchased a laptop decal from flipkart.com Order ID: OD[protected]. they send me faded colour i askdem for refund they told me at first we will replace with new one if you still not satisfied with the replacement item we will surely refund the money. and they replace the product with a new one but they send me the same fade colour product now i m asking for refund as i am not satisfied with the colour the colour is completly different from the colour which was show at the time of purchasing. whenever i m calling to the flipkart costomer care they are saying the concern team will comtact you within 24 hrs bint no one has contacted with me today i called the customer care team they are saying the same thing within 24 hrs concern team will call you.

We had ordered 5 units of “Kaspersky Internet Security 3PC 1Year”. But we received only 1 unit. Flipkart is just not trying to resolve the issue. We have done payments for all the 5 units. Received the Receipt for 5 units but when we opened the parcel was only 1 unit in it. (According to your policy we are not allowed to open the parcel until payments are done_ in such cases who will take the responsibility of losses???) Since then there are so many mails and calls sent to you asking for a proper resolution. We see there is no responsibility taken from flipkart's end for the product. We had purchased the product from flipkart website and we paid to flipkart. All the things are be pushed on to the seller &amp; the buyer. we are informing that we have not received the ordered units &amp; seller claims that they have delivered all the units.

We had ordered 5 units of “Kaspersky Internet Security 3PC 1Year”. But we received only 1 unit. Flipkart is just not trying to resolve the issue. We have done payments for all the 5 units. Received the Receipt for 5 units but when we opened the parcel was only 1 unit in it. (According to your policy we are not allowed to open the parcel until payments are done_ in such cases who will take the responsibility of losses???) Since then there are so many mails and calls sent to you asking for a proper resolution. We see there is no responsibility taken from flipkart's end for the product. We had purchased the product from flipkart website and we paid to flipkart. All the things are be pushed on to the seller &amp; the buyer. we are informing that we have not received the ordered units &amp; seller claims that they have delivered all the units.

Hi i am Ayyappadas i have been a regular customer of flipkart but this time is the worst experience for me i had bought a JBL Tempo Ear Buds Headphone (Black) and the product was delivered on 18th Dec 2013 but Within Jan 1st week the product is not working properly. I guess whether flipkart is delivered me a faulty product or the JBL headphone which they delivered to me is a duplicate headphone. My order id is OD[protected]. When i contacted flipkart they told they cant replace since its more than 10 days. They give faulty products and talk about the company policy

Ever since it was declared that Moto G is going to be launched at flipkart &amp; I was eagerly waiting for this device. So sharp at midnight on the day of the Launch i.e. 6th Feb 2014:

1. I tried to place the order when the very first stock came out(6th Feb).Their stupid combo offer wasn't working, so I had to contact the customer care who wasted those precious 15 minutes and kept me busy in adding and removing items from my cart in every permutation and combination possible and finally said "Sorry the device is out of stock".

2. He advised me to go for the 8 gb one as it might get out of stock and said you could probably order the 16 gb when the stock will be up in the morning.

3. I constantly followed the post on the website, the stock was supposed to be available at 12 Noon, which was again misleading information posted on the company website as the phone got available almost with a delay of 30-45 minutes. Never the less, I placed 2 orders for the 16 gb handsets (1 with Cover + I without cover).When I got the confirmations these 2 particular orders I cancelled the 8 Gb one as I wasn't looking forward to buy the same.
That too was done by the Flipkart Customer care executive post giving me the assurance that my other 2 orders have been successfully placed &amp; are confirmed.

4.On 8th morning I receive an e-mail Stating my orders are cancelled due to out of stock . My other friends who had placed orders on the very next day i.e. 7 got no mail as such and their orders are under process.

NOW ALL MY CONCERNS AND QUESTIONS ARE :

--&gt;I placed 2 orders on the first day, I was eligible for their offer on "lucky 100 customers getting 100% cashback".Why i got thrown out just like that.And not to mention they gave me 500 (Feel free to keep such stupid coupons as a tip, you might need it for other unsuccessful launches) bucks that could be used to purchase some items of WS retailer which somewhat seems like a sort of condescending move to me.

--&gt;It seems like they are cancelling orders for those customers who placed multiple orders.I may be wrong but this process has irritated me to the core.They should have at least called before taking such action against orders.

--&gt;And they are sending me the cover next week.I really ain't that stupid to pay for a phone's cover case when i have no confirmation as of when i am gonna get the phone.

After placing 3 successful &amp; confirmed orders. All I got was cancellation mails, is it that easy to make customers suffer, by offering that cant be delivered &amp; to top it all, spoke with their customer care execs constantly &amp; in spite of that got no help.

Now I have to go for the so called "RESERVE NOW" option. ITS A BIG SHAME FOR FLIPKART BY CONFIRMING SOMETHING THEY FAILED TO DELIVER. IF THEY COULD NOT CATER SUCH NUMBER OF REQUESTS THEN WHATS THE POINT BEHIND FAKE POMP &amp; SHOW &amp; MISLEADING LAUNCH OFFERS THAT THEY CAN"T FULFILL. HIGHLY DISAPPOINTED &amp; FEEL CHEATED, SHAME ON FLIPKART FOR SUCH A SHAUDY LAUNCH...!! This is not how you BUILD a brand, this is how you SUCK at your launches. You guys (FLIPKART) had 1 great Opportunity &amp; see what you did... REFER Reviews on your website too...!!

PS:You should have clearly stated that you had "X" number of handsets are in stock or only one order applicable for one person /E-mail ID, to avoid inconvenience to the customers.

Order ID: OD[protected] and Order ID: OD[protected] shipment was called back without notice, when reached call center they told me that I have placed more order and they don;t want listen the issue, when spoke Mr. Gopal, floor in charge told me that he will check the status and get back to me in 24 hours, they never turned back. I wan to know to proper reason for cancellation of my orders. If I have been booked three one they cancel and other two processes for shipment should be delivered. There are some technical difficulties they have faced some cancelled from front office and some cancelled by back end. Very BAD service. Never go for this and I want to justification for cancellation of my orders. Regards Ramakrishna [protected] [protected]@gmail.com

I had ordered a phone from Flipkart worth Rs 18599/- which did not work from the very first day. I had requested for returning the product and they got the product picked up on the very next day, i.e. 31st Jan 2014. Since then I have been following up with them to refund my money back but there is no response and no updates from their side. They are still not able to track the returned product even after 8 days. I have submitted all the required receipts to them and even after that they are not able to give any updates on when will I get my money back.

I, Aditi Hukeri, purchased "Sam sung Blue tooth headset" with order id : OD[protected] on 7th January, 2014. After some days i am getting problem while talking. I have to talk too loudly while talking. Another person on phone cant here me properly. We are keeping this device in range of 10m only. Still we are getting this problem. I called your service number many times, but I did not get any positive response.

I ordered 3 MotoG on flipkart site on 06-Feb-14. Flipkart accepted and acknowledged all orders. Then in the evening they called me up to tell "As per our company policy we can accept only 2 pcs per user, so we have to cancel the third one". This statement was a framed one as it is no where mentioned in their terms &amp; conditions. After my continuous insist on 3 orders, flipkart team agreed for 3 orders. At 7:30 pm, I have shockingly received cancellation of 2 orders (OD[protected] &amp; OD[protected]) out of 3 and then at 8 pm, they did the rest by cancelling 3rd order (OD[protected]) too by saying our logistic partner is not able to deliver, address is of city of Surat (Bigger city) and the place was on PIN Code 395007 where previously flipkart has delivered several couriers. Actually 16 GB phones were out of stock and Flipkart was not able to deliver the same. This is really irritating way of doing business by flipkart.

Dear sir had purchaes new phone with filpkart.Com of rs 10900 of micormax mt 500 mts

When i start the mobile phone this phone is work only one day and after show no sim in phone and i give to phone to micromax service center after 4 day they said that the phone is company techinecal mistak so that is phone will be not repairable then had said me that we have made a doa letter it mean this phone will be repalce by your seller where you had purchaes and given to new pack set to u
When i call to flipkart.Com the had makeing me fool form last 18 days and told that our team is working about your phone failer

So plz heap me

Abhishek singhvi,
Jodhpur, rajasthan
[protected]
[protected]@rediffmail.Com