Flipkart Complaints & Reviews

I had ordered a HP 2000-2D28TU laptop from Flipkart.com on 15 Aug 2013 and with a offer of a coupon of Rs 2000 which could be redeemed on HP website by 21s August and as per the mail from Flipkart, the laptop was to be delivered by 20th August but it was not delivered by 20th and after a numerous calls to their customer care I was told that it would be delivered on 21st but again it was not delivered and when I called the customer care after the delivery which was on 23rd they told me that they would get the redemption done and will give a call back within 24 hours but even after 2 days I did not get a call back and therefore I had to bear a loss of Rs. 2000. My complaint No. is[protected] I request to you to look into the matter. Rohan Tuteja [protected]

Before ordering this product I read the reviews on the website and it didn't state good with delivery, hence I called the customer support of Flipkart and spoke to the sales supervisor on the floor Mr. Deepak on Saturday August 17, 2013. He assured me that those reviews are of past and now I would get the delivery right on time. This assurance of the sales team expert lead me, to order the product (OD[protected] & OD[protected]) but after 9 days of ordering it was still in a "ready to be shipped" state. Shame of Flipkart !!! Hence I cancelled them. Flipkart does not provide the seller's information to confirm the stock availability nor does take any complaints. I needed this to record my work and now I'm suffering all due to flipkart false promises. While deducting the amount it didn't take much time and deducted immediately from my credit card but while refunding it needs 12-15 business days as stated to me by the customer support representative. This is not fair, Flipkart take people's money and then doesnot deliver the product on time and then delay in refunding. What is the use of online shopping then ??? Purnendu GhoshBiswas

Hi There, This is regarding an Order that i placed on 19/08 for Nokia Lumia 520 cell phone (Order ID:OD[protected]) and made the payment through my Citibank Credit Card (Reference no. for the payment: [protected]) and selected the option for 6 month EMI with no processing fee or interest as that was the offer available at the time of placing the order. But now when my Credit Card bill is generated, it shows the whole actual amount billed on to it and the amount is not converted to EMI as it was supposed to be according the offer and option I selected. I called in to Customer care several time and reported this issue to them but each time they are telling me that I made the payment through Debit card and didn't selected any option for EMI which is completely incorrect. I cannot make the whole payment of my credit card statement just because of Flipkart system issue. Could you please look at the same and have some action taken against their service to resolve this issue? Thanks & Regards, Divakar Yadav Mobile no.: [protected]

I had purchased 8 tshirts out of which 4 i returned by july end eligible for refund of rs 1020.. but its 25 days and still i havent been refunded the amount .. evry time i call customer care they say its credited to your bank account but my bank told me theres no such credit done yet .. moreover its 6 to 7 times i requested them and they are taking it for granted and not returning my money .. its causing a lot of harrasement to me and i request you to look into the matter and please help me out as soon as possible Website- Flipkart.com Order id - OD[protected]

I have placed an order for Samsung Galaxy S4 GT-I9500 in flipkart, order ID: OD[protected] on Date: 21 August, 2013 2:33 PM by seeing their offer for very less price. This has been offered by the seller "Onlydeals". I got the confirmation message and e-mail. Then after sometime I got the confirmation call from Flipkart and told that the consignment will reach you within 7working days and after 2hrs I got a message and mail that "We are pleased to inform you that following items in your Order OD[protected] have been packed by the seller and are ready to be shipped. Once the item(s) are shipped, you will receive an email with the Courier Tracking ID and the link where you can track your order." Then on the very next day morning I got a mail that the order has been cancelled: "We would like to inform you that due to some issues, seller has cancelled the following items in the Order OD[protected] : We sincerely apologize for inconvenience caused to you. To get the items, we humbly request you to place a new order on our website." In the tracking of their website it is showing the below steps: 1. Order Placed 2. Item Confirmed 3. Item Packed 4. Seller dispatched the item from their warehouse 5. Courier Transported the shipment 6. Shipment reached the hub nearest you 7.Item Returned. Thu, 22nd Aug10:35 am. "Onlydeals" is a fake seller who gives fake offers and cheat people. Flipkart has to ban them their website. By promoting this kind of fake offers from sellers, flipkart is also doing Fraudulent activity. Authorities has to take control over this kind of sellers and remove their registration.

We placed an order on 1st August OD [protected] which was committed to be delieverd within 3 days the order was placed but its been more than 15 days and after twice interaction with the customer care its been not solved with a positive response I believe that this is not the right way of treating a customer and this has been the worst service and not acceptable by any customer.

Dear Sir,

On 21/07/2013 & 21/07/2013, fraudulent transaction of amount Rs.6,499/- & Rs.3,787/- was done using my Credit Card number: xxxx xxxx xxxx 4416. The merchant name is Funcity Holidays_TPSL & Flipkart Internet Priv. When I contacted the Credit Card support desk for this, they told me to contact you. Please do
the necessary at your end and help me to get back the money which was lost due to fraud.

Thanking You,
Rajesh Panda
Mob: [protected]
State Bank of India,
IIT Kharagpur Branch.

I recently ordered books from flipkart. Com.. The books were on name of : yash kshatriya.. Mob: [protected].....my order id: OD[protected]...I had ordered three books named as "comprehensive chemistry jee advance 2014...nd other two books of maths and physics respectively by tata macgraw publisher "... I received my books on 13/08/2013..The books which I received are same as the books titled"complete course in chemistry 2013.. Other books of maths and physics respectively by same publisher tata macgraw...".... I had already purchased those books from flipkart itself last year
. order id : OD[protected]..date:14/12/2013.....The only difference between the new books which I received day before yesterday and which I purchased last year Is the cover and the name.. Rest all content inside the book is the same... I approached flipkart regarding this but the not ready to take back the books and refund my amount.. It is totally a cheating affair... Why should I keep two copies of the same book... I requested flipkart to refund my amount..... Need help because the amount is not small.. It costed me 1558/-...

OD[protected] -1st order


OD[protected] -2nd order


OD[protected]- 3rd order

flipkart is cheater ,i ordered the same product 3 times but every time they cancell my order ,they waste my time .I lost 324 rupee by calling them , I want justice , I want the product at same price

http://www.flipkart.com/skybags-ibiza-20-5-inch-duffel-bag/p/itmdmycmffhgpgrx?pi...⇄

My order Id in flipkart.com is OD[protected]

The picture is not updated. I bought this, but the one that I received is different and doesn't look as smart as in the picture. The one I received has 2 side pockets. The belt shown here is a detachable one with a '?' shaped hook. The one I received doesn't have that, the belt is attached to a semi-circular hook and cannot be detached.

The worst part is when I called up the Customer care to complain and ask for a refund, they were arguing with me, stating reasons,
1. the Skybags company has changed the look of this bag recently.
2. I get 2 side pockets extra as an advantage
and many more.

After much argument and harsh verbal exchange, they agreed to pick this bag and give me the refund.

They were about to pick up the bag from my address within 48 hrs. After receiving the bag, they will start processing the refund.

I complained on Monday 12th August 2013. I received a SMS on Tuesday 13th August that it would be picked up, but no one came. On 14th August morning, I received an SMS, that I was not available on Tuesday, so it would be picked up today, yet no one came till evening. I called up the Customer care to complain, they are asking me to wait till 8PM evening. The address from where they will pick up is my office address, which is quite a remote area and they are asking me to wait till 8PM here. And this is no surity, that it will be picked up.

When I asked for the reason of the delay and the reason for the false SMS, they say, they are sorry. Are they really sorry or are they actually trying to delay the refund of my money?

I will make a consumer complaint for this.

I have placed an order for Jabra headset worth 5500. before placing the order i have confirmed with customer care ( cs) for the delivery time, they confirmed it will 2 to 5 days which is listed in the order page. i have placed order on jul 31st Jul 2013. Flipkart has placed the order for shipment with thier courier partner EKART on 2nd Aug 2013. since then order tracking page of FLIPKART is always showing intransit to Hub.i have started calling the CS since 8th of Aug. when ever i call they say it is in intransit and we are working. when ever i call EKART they give negligent answer saying " Order is missed some where, call flipkart to place a replacement order". i have been calling them daily twice but all ways they say "we owe you our deepest apologies for the inconvenience caused.We at Flipkart, are very serious about our customer’s satisfaction and we work hard to get to the bottom of any customer complaints. This missed opportunity to give you an enjoyable experience with us is something that we could never abide by. To ensure that this will never happen again, we are taking special measures." but never acted upon my Order.

I have registered for exchange for my order (#OD[protected]) on Monday (5th Aug), since Monday I have been receiving sms everyday saying that it will be picked by ..this person but as of today NO one came to collect it. Several time I called to customer care but all time got same typical answer. Sent several mails to CS but all the time same reply that it will be collected by today before 7PM (every time they gave me false commitments). Flipkart promised that item will be picked before 08th Aug. I am not able to place another order until they are not picking the item and updating my wallet.

Order Id: OD[protected] .

Its been 3 months and the issue has not been resolved yet . My credit card is still not reflecting
the EMI's and its still showing the complete amount of the purchase . I
want this to be resolved now and i don't want this to be reflecting in my
next credit card statement. There is a limit to everything you cannot take
your customer so lightly you should have some shame at least if its your
system problem then why haven't you resolved till and why i have to follow
up so many times with you people . So please resolve this issue asap.

my Order ID: OD[protected]. I had booked Sony SRS-D9 2.1 Multimedia Speakers from flipkart 5 aug. he committed delivered in 2-3 business day but till date not receive product or no any update.make payment online . i call several time flipkart customer care he told i am find out your order. how you people commit give delivery 2-3 days. what i can do right now .

thanks
venktesh

Booked an order on 5th August, vide order No. OD[protected], where i bought products with displayed price of Rs. 74-00 each. i am surprised and confused about flipKart shopping. They displayed a price with heavy discount, after that their system and page shows about confirmation, availability and even packing of the same bought product and later whole order is step by step cancelled.??pathetic!!!

These people are trying to play with customers. How can they make me sure that next time i buy something from their website and that order got realized!!! later, at any stage or point of time they can simply get that order cancelled by saying about the mistake and original price.

Is this is online shopping services, where after displaying a product for cheaper price they got attraction of customers, make them fool to buy and later cancel it???

I would prefer to warn all my friends and family, associates to stay safely blessed by flipkart's amazing shopping experience, and will also escalate this case of cheating and harassment.

They Just "flip the kart"......

Vishal Jain
Ludhiana
Cell Phone :[protected]

I bought one HP Omni desktop 120-2111 by order Id : OD [protected] from Flipkart on 31st Oct 2012. Product was received in good condition and working fine till May 2013. In the m/o May 2013 I was facing problem with the dongle of cordless key board and mouse, I contacted HP for warranty replacement of my faulty dongle, at that time I came to know from HP (thru mail) that warranty for my PC is only for 1 year and not for 3 year which was confirmed by Flipkart at the time of sale to me. I forwarded that mail to Flipkart and asked for the clarification, flipkart again claimed (thru mail) that warranty is for 3 years.

This dispute is pending since last 3- 4 months, now few days back I start getting calls from WS Retail (channel partner of Flipkart) for warranty issue. One Mr. Anurag of WS Retail advised me to use the PC with one year warranty, when I asked him, why they are writing 3 years warranty on website, he said these are all marketing fundas to sell the product. Actually the warranty is for 1 year only, when I inquired about the mail which I got from flipkart which is stating 3 years warranty, he said flipkart is just a platform to sell the product, and we are the actual seller of this product. He also advised me to not to bother flipkart by writing unnecessary mails on this issue as nobody will entertain you. I told him that I am not going to spare WS/Flipkart on this issue and will file a case in consumer court, he said I am free to go anywhere and plenty of cases are pending in consumer court on their name, their lawyers are capable enough to handle thousands of more cases like this.

Customer support executive of Flipkart always listen my story and promise for callback from their seniors but nobody is responding neither on mails nor on phone.

I am feel like cheated. Companies like WS Retail and Flipkart are looting people openly.

Flipkart is selling goods by

1. Misleading advertisements and false representation.
2. Cheating by giving false promises.
3. Deficiency in after sale service or not abiding by warranty clause.
4. Harrasing customers thru channel partners.

How we can stop this??? kindly advice how can I get the warranty support or else I need my money back which I have paid for this pc i.e. Rs. 31743/-

I ordered a Helix watch from flipkart.com and the seller was WS Retail.. when delivered, i discovered that the strap length was thrice that of a normal starp- 17.5 INCHES!

This information was not provided on the webpage of watch and when i intimated as such to WS Retail, i was told they dont "have an exchange policy for watches!".

I have been cheated and i dont understand why they would have an option such as "item not as described" in their complaint section when they never clearly intend to cheat customers.. I wont shop from flipkart after this incident and i want this particular item exchanged ASAP

I have attached the webpage of the item in question

Hi Friends,

I placed an order yesterday with flipkart for beauty items.
The payment was approved, and the products were packed by the seller.

Suddenly i got to know that the item got cancelled by the seller.
There was no justification also given for the same.

Please do not order in flipkart! Jabong is the best !!!
Attaching the order screen-shots :)

Thanks,
Pradeep

Dear ......,

I Ms Tapaswini Pathy, permanent residence of Berhampur, Orissa residing in Bangalore since more then 1 year. I have syndicate bank Visa debit card from Berhampur branch.

I did not do any transaction with Flip cart but found online shopping with my Visa card with Flip cart done on May 5th, 6th and 7th without my knowledge. After enquirer I came to know transaction is done with Flipcart.

Please find the attachment for reference. I know flipcart never try to harrash any customer. Please do the needful and credit my money to my account ASAP. Also provide me details for the reason of this deduction from my account.

Thanks & Regards,
Tapaswini Pathy
Mob. +91 [protected]

I have bought one mobile from Flipkart.com on 31st July 2013, they have given me the Blue Dart
Courier tracking id on next day. But till now that tracking id is not activated. They are not cooperating with me. Flipkart is not delivering the product on time, and also not cancelling my order.

I urge to everybody not to buy from Flipkart. It is totally worst site, which changes its offers and discounts very frequently. And also not delivering the product on time. They are totally cheaters.