Flipkart Complaints & Reviews

I had ordered a laptop Acer E1-572G from Flipkart.com, order ID OD[protected]. I received the order on 13/03/2014. Its been 18 days since I have received this order and I have been trying to refund it ever since due to discrepancies in the specifications of the product. The screen resolution specified online was 1920X1080, but the laptop is1366X768. I have called everyday since then, I have sent snapshots of the discrepancies, I have registered several complaints but there has been no progress in resolving them. The customer care repeat the same lie every day, 'someone will call you back within 24-48 hours', but nobody does. They even lie about calling me and I not picking up. I feel ignored and cheated. I have my call logs and there has been no such event. I am eligible for a refund, but the Flipkart people are lying and stalling. I am attaching a screen shot of the discrepancies.

Flipkart delivered a defective Shoe. Upon my complaint they took back the product but not refunded my amount. After the product reached back to the seller they included the same in their stock to sell it to some other customer. When I posted a review on their website regarding the same they deleted my review. They deleted my second and third reviews too for which i took the screenshots and posted the same on their Facebook page. They called me up and apologised and agreed that they will add my review on their website and send me a apology email and mention on their facebook page about the action discussed and taken but to my surprise they have now deleted the facebook post too and barred me from posting anything on the website. https://www.facebook.com/kamal.sachdevaa

i had ordered Sandisk Cruzer Orbit CZ58 16gb pendrive (black there is a problem its not fucntioning showing that it is write protected As we have warrenty for it so we wanna claim it... details: [protected]@gmail.com [protected]

I have ordered a mobile for my brother and the order ID is OD[protected]. There is a fault in the mobile and when I asked to return, they said its minor issue and they will not return it. They said that it can be fixed by taking certain steps. Even the steps they said is not working and they bluntly refused to return it. Don't know how to act on this. How can I take a legal action against it. They say they have a 30 day return policy but now they are not exchanging. Can you please help.

I had ordered three items from Flipkart - two vests and one shirt. Two of the three items were delivered in wrong color. The pink vest of the order was delivered in ferozi color. The paddy green vest was delivered in light blue. When I called the customer service they told me they deliver whatever color is available irrespective of the order and refused to entertain my request for exchange.

Hi, Order ID - OD[protected]I have bought the citizen analog watch yesterday i.e. 24th March only, got it delivered today 25th March in a day with extra payment of Rs.90/- at 3PM, Flipkart has done the misselling, fraud. If you can see the specification there is mention 2 Year Manufacturing Warranty, 2 Year Extended Warranty by Fadka, but i got only 1 year limited warranty card with the box, and also box was found opened and there was so many dust on box. I have purchased more than 2 lakh with flipkart but now this is worst situation feeling very bad. I had word with customer care executive, waiting call from flipkart with in 24 hrs. Kindly help on the same..!! Below attached email conversation with flipkart customer care team..!! Urgent Attention: Order ID - OD[protected] [Incident:[protected]]‏Mohit Rajput 16:12PM To: [protected]@flipkart.com Dear Preetham Praneeth, Order ID - OD[protected]I waited another day, no such response given to me !! Worst experience ever expected from Flipkart! Should i have to wait another day??I have no option but to raise the complaint in the consumer court for the same !!MohitFrom: [protected]@flipkart.comTo: mohit.[protected]@hotmail.comDate: Thu, 27 Mar 2014 16:36:24 +0530Subject: Order ID - OD[protected] [Incident:[protected]] Hi Mohit, Order ID: OD[protected]We certainly understand your concern and offer our sincere apologies for the inconvenience caused.We have already informed this to the concerned team and will get in touch with you in the next 24 hours with an exact update and assist you further.You have our assurance that we will have your issue resolved in the best possible way.We request your kind patience in this regard. Did I solve your problem? Please click here to let me know.Please write back to us should you have any other questions or need further assistance.Regards, Preetham PraneethCustomer Support Incident History Customer By Email (Mohit Rajput)27/03/2014 04.25 PM May i have your attention please? Customer By Email (Mohit Rajput)25/03/2014 04.15 PM Hi, Order ID - OD[protected]I have bought the citizen analog watch yesterday i.e. 24th March only, got it delivered today 25th March in a day with extra payment of Rs.90/- at 3PM, Flipkart has done the misselling, fraud. If you can see the specification there is mention 2 Year Manufacturing Warranty, 2 Year Extended Warranty by Fadka, but i got only 1 year limited warranty card with the box, and also box was found opened and there was so many dust on box. I have purchased more than 2 lakh with flipkart but now this is worst situation feeling very bad. I had word with customer care executive, waiting call from flipkart with in 24 hrs. waiting for positive and prompt action otherwise i will have to look after necessary action..!!Thanks, Mohit KumarMobile- [protected]Email- mohit.[protected]@hotmail.com Auto-Response25/03/2014 04.15 PM Dear Customer, <br /><br />This email is for your reference only. You do not need to reply to this mail.<br /><br />We will get back to you at the earliest.<br /><br />Customer Support<br />www.flipkart.com<br /> [---001:001507:20245---]

od[protected] courier guy decides when he wants to send a courier. bought a ram(2gig). item out for delivery on 24th march. no call as such from courier guy or service. check my status on ekart services at the end of the day and see that "no response from customer". i contact customer service on flipkart for this incident. get another notification that the item will be again. again no calls as such. So decided to call the courier guy myself, he refused and told will deliver the courier tomorrow. i pleaded him to deliver it the same day, but no response. called customer service(AGAIN), they said that i had instructed courier guy to deliver tomorrow. AM FURIOUS. HENCE COMPLAINING

> Dear all> I just spoke to Prateek on phone and he was very arrogant and indifferent.> Let me warn this attitude in employees is very dangerous and damaging for> flipkart.>> I placed an order on flipkart on 5th march 2014. But it automatically got> cancelled.> I was not notified.> I'm being told that order was cancelled by system itself.> I was also accused by Prateek that I'm selling the products I'm buying on> flipkart.> Let me tell you I'm an industrialist and don't need resell anything from>
flipkart.> I normally bought from flipkart just for reason that I like online> shopping without having to go anywhere as I'm busy the whole day with my> work.> I spent 1 hr going through your catalogue and placed the order. But all> this for nothing.>> This is highly irresponsible from from flipkart to accuse any customer> like this.> You could have atleast called and confirmed.> You can check my account and see my purchase history before making such> allegations.> There are other online portals which are not rude to customers like> flipkart.> I want someone more responsible to revert my complaint otherwise I have to> move to consumer court for harassing
me and accusing me.> I will not tolerate this mental harrasment.>>> Sunny Gupta> [protected]

Sir/mam. This is pema lhundup of email id(pema.[protected]@gmail.com had orded a power bank of 8000mAh cost 2399 and got a ear phone worth for 750 rupees.the ordered place pin code is 248197 and received on 20th March. unfortunately as per the information guide i charged the power bank before first time use. but its led level is not shining and which indicate that it is not charging itself. so please do something on it as i didn't got time to use it on my smartphone.

I bought a gift for a co-worker, a mixer/juicer/grinder combo, and the product wasn't as described - the motor is very weak. The motor is supposed to be 500w but a 5 year-old could mix it faster than this machine can. I called Flipkart the following day to register my complain and thrice thereafter. To their credit, their manager called me back but it's been 10 days and NOTHING has been resolved. I would like my refund asap.

mahoday maine 8/2/14 ko ek mo set maxx ax8 race white Order id: OD[protected] is company se order kiya jo mujhe 13/2/14 ke sham ko mila aur maine case on delivery kiya 10/11 din chalane par usme kuch folt laga to company me bat kiya to usne 24/2/14 ko mo. set return le liya but abhi tak refund mila nahi h maine company ke mang par apna bank detail samay par bhej diya tha par company abhi bhi paisa dene me aana-kani kar rahi aur bat parne par keval bhej rahe h kah ke bevkup bana rahi h atah apse nivedan h ki meri is samshya ka avilambha nirakaran karne ki kripa kare Dhanyavad Holeshwar deshmukh

Dear sir/Maam I am tired of to sending the mails and making calls again and again to flipkart.com against the complaint of my order no OD[protected]. I bought HP mouse by reading the advertisement showing 3 years of warranty on 02nd march 2014 but when i received order it is of only one year warranty after that i registered the complaint to flipkart.com but they are not responding my mails and calls.. Plz help me out to get my refund back or exchange my product with 3 years warranty.. because of this issue neither i am able to use the mouse nor able to purchase new one.. below is link of their advertisement which showing the product is 3 years of warranty http://www.flipkart.com/hp-x1500-usb-2-0-optical-mouse/p/itmdg2busugbqz8q?pid=AC...⇄ Regards Vikas Jha +91 [protected]

I have experienced one of the worst scenario for my Replacement for Sony SBH20 In-the-ear Headset (White)<http://www.flipkart.com/ch.php?utm_content=click&...⇄ Order id. OD[protected] The product is malfunctioning since 2 month and I haven't been getting enough time to have it replaced. As I had been to the Sony Service Center: *Sony Mobile Service Centre - Andheri (W), Mumbai * *Name : Mobile Technology* *Address : 45/1785, Sanghmitra Chs, D N Nagar Link Road, Andheri (W), Opposite Ymca Boys Home. * *City : Mumbai * *Area Name : Andheri (W).* *Phone Number : 26713893* They stated that they will not accept my product as the Invoice has the incorrect invoice Number. The Invoice States that the IMEI/SN is *[protected]* but the product has it as *13151DCBFE5780E.* Luckily I had the Box Case of the same product. And I realized that the Bar Code Number is specified on the Invoice. Sony Service Center says that that's not their lookout and they refuse to replace the product. Attached are the photos that you can use for verification. I am very upset with such issues that Flipkart(WS Retail) is causing me. I have wasted over 6hrs on this issue, wherein I could have done something productive. I wished to have this product replaced ASAP by Flipkart(WS Retail) with correct Invoicing details, and I don't want my time to be wasted anywhere. But they refuse to have it replaced. Also had spoken to an Customer Support Executive, he provided me with the Request ID as : *[protected]* Even after providing them all these details I havent received any resolution for this. email was sent on 15th March 2014 and its been 5 days. Consumercomplaints.com please help, I need to have this replaced soon either by flipkart.com or by Sony

sir/medam 3 month ago maine samsung galaxy core gt18262 new handset purchase kiya tha.usme starting se h thodi bhut problem thi jise m ignore krta gya.but y problem dhire dhire aur bad gyi aur mobile hang hone lag gya aur as on date mobile me network tak nahi ata.flipkart ka suna tha ki wo sahi product bhejti hai but lekin y product unhone sahi nahi bheja.ab aap btaye m kya kru is handset ka. rahul [protected]

Hi...i have ordered a hard disk on WD.and i collect the the hard disk after that it is not showing or not working in any comptuer.since i have given a complaint before 1 day through costomer care no, The costomer care person told me that the people will reach to your in 24 hrs.but no one is coming to see the fault.my tracking id WSRC[protected], AND MY PHONE NO IS [protected]

Dear Flipcart, In continuation with the complaint registered for my Xperai Z issue, i again tried to persure the Sony Service centre that the issue which i have come across is very common with Xperia Z and couple of people whom i know to have purchased had a regular problem of blackout or the handset going dead with no serious reason. The service center is giving me a replacement of New Xperia Z against my handset. My issue is i don't want the same handset as replacement 1.why should i take a replacement of handset whose Model has this issue coming very frequently 2. Why should such problem come after spending 30000/- for a mobile in just 3 and half month o[censored]sage. 3. Every time any problem comes in handset my one week is wasted (minimum), which is criminal wastage of time and energy. 4. The service center person gives ridiculous reason form this problem which is encountered by most sony Xperia Z customers...like you would not have charged adequately after puschasing the handset...thinking that we are illerate fools. 5. He said he can not refeund it unless he gets a mail from sony office. 6. MOST IMPORTANT: My collegue had same problem with Xperia Z last week, he just went to Croma (from where he had purchased) and they issued a credit note for the same without any complications...whereas with FLipcart i had to make couple of phone calls and it seems that you dont want to resolve the issue...I THINK YOU ARE TRYING TO TELL THE CUSTOMERS THAT PLEASE DON'T TRUST THE SHOPPING WEBSITES, WE ARE NOT RELAIBLE LIKE THE OTHER REPUTED CHAIN OF ELECTRONIC STORES AROUND. HOW MANY TIME CAN YOU CHEAT A CUSTOMER... DO YOU THINK I WILL PURSHASE ANY THING ONLINE AFTER THIS ISSUE. YOU ARE WASTING MY 30000/-. It would be good if you can resolve the issue and get me a credit note to purchase some other mobile from Flipcart. The Service center details are : SONNET CARE (SONY SERVICE CENTER) 237-240, 13TH CROSS, CMH ROAD, HAL 2ND STAGE, INDIRANAGAR, KARNATAKA, BANGALORE: 560038. PHONE NO [protected] EMAIL [protected]@gmail.com Job no: W[protected] Cust name: Ushir Shah Flipcart Order ID number: OD[protected]

I ordered a Sigma lens from Flipkart OD[protected] which was cancelled without my info later when asked about the reason it was told that it was cancelled by me which is absolutely wrong. I did speak with a customer represtentative over the phone which was no help have written mail to [protected]@flipkart.com but havent got any revert from them yet . I was told to wait for a refund which take 7 days now i dont have my product nor the cash which i paid in full to Flipkart

I had placed an order OD[protected] fromFlipkart on March 03, 2014 for a Sony Cyber-shot DSC-WX60 Point & Shoot (White). I used my credit card to make the payment, using EMI scheme.and i my family memebr reicved flipkart courier on 6th March 2014 but we did not open it because we want to gift it on birthday of our family member but on 9 march morning we opened the packet then suddenly we felt fool oursleves..there was no camera but all accessories was there but no camera.then at very soon i write teh complaint to flippkart.com and also called the customer care there was mr abhinav who assured me that i will get my camer..then i wait for 24 hours then Mr Tauseef Khan called me he said that i will get my camera ...and then next day mr Imtiaz Called me he said also said same thing to me..now today is 14 march..i have not rcvd any postive responce yet. i am genuine and regular customer of flipkart.com i purchased 1 or 2 mobile per month.but Flipkart is making me fool.i am suffering from major heartache only because of overtrusting on flipkart.com.i thought flipkart will do justice wid me in 1 2 days.but everytime called the flipkart.com they just write complaint no result . I need my camera either return my money .flipkart is doing bad with thier genuien customer...i will wrtie down every where fb twitter about flipkart bad service wid me..and i have last options i will sue all (Tauseff Imtiaz abhinav, chudhary) for making me fool and fake assurance.

Recently i did purchase an electronic item on FlipKart which promptly arrived with out any bill/invoice. When asked, the buyer immediately returned my money rather than providing bill. I doubt they are selling refurbished and used items on FlipKart and the first indication is that they wont give u any bill. Flipkart customer care would give u all assurances about warranty/guarantee etc., but that item would be second hand. I provided feedback on the seller, which FlipKart customer care called up and asked me to withdraw as i got a refund. i firmly told them that i would like to share the cheating of the seller to other buyers. they removed my feedback on their own.

I am srinivas, on 08/03/2014, i purchased some items in filpkart, he entered some wrong amount of rupees 841 and swiped my debit card, while singing on the receipt i noticed it and asked him, he said unfortunately it happened and said that he canceled that transition and my money of rupees 841 will refund back with in 2hours. But till the date 12/03/2012 my money was not refunded.Now If i am asking about my money, the flipkart guys are not responding and saying, we refunded the amount, if you did get, go and check with bank, we are not responsible for that, like that they are saying.. Please find the photo proof which i have added, its the swiped bill on that day. Please consider my compliant and teach them a leason to avoid these type cheating. Thanking you, Srinivas