Flipkart Complaints & Reviews

I have purchased a Data card from flipkart.com Order id OD[protected], and received the product 07.04/2014 and it is not working from the day one when i called customer care the response is that seller not willing to take it back we are help less, and saying that we are just agent between seller and consumer if any thing problem talk to seller and resolve the issue if the flipkart role is that then they have to mention in their homepage saying that we are online agents only so my next move is to go to consumer court because as per their return policy if the product is not functioning as per the specification they have to replace it

Dear sir I purchase philiphs home theatre 56 U on November month. the sub woofer bur sound given. any warranty u given. or any replacement is possible. Please do favour for me Thanks and Regards M.Mahendran [protected]

Dear Team, As I have purchased MotoG from Flipkart on FEB14, 2014. Next couple of days I have done the KitKat update. Then the phone gives problems. Problem 1 : The camera gives "camera error" frequently. Then I approached Motorola care about this issue. They confirmed that issue on Software bug. Can not be recified on my device. They instructed me to get the replacement device from Flipkart. But flipkart team routed me to boot the device at safe mode. Now the camera error resolved but there are following 2 errors are popping on my deveice. Problem 2: When I press a key on my device the screen automatically get zoomed and resumed for some time. If I want to make any urgent calls also getting more irritated. Then I need to reboot the device to get it resolved. Problem 3: There are applications names are displaying in a undefined text. For this also I need to reboot the device. Totally I reboot my device atleast four times a day. I raised complaint through mail to [protected]@flipkart.com lot of times. They are try to overcome the problem. I totally upset about this device and flipkart service too. Regards, Murugesan.K

I have not received benefit of the discount offer that was given exclusively to me. For not purchasing anything for more than 6 months, flipkart has given me an offer to get 100 Rs off on any computer accessory or storage item that I can order from ws retail and the minimum purchase amount should be 1000 Rs. 1. Offer valid from 2nd April - 16 April on single transaction, please find attached pdf of flipkart offer sent to me. 2. I raised a complaint that discount is not getting applied to my shopping cart automatically. Incident Number[protected] on 5th April. 3. Technical support team at flipkart called me on 8th of April at 11:08 am and they were confused with "next order" meaning, according to the team they told me next order means next to next order, purchase anything today without discount and get 100 Rs off on next order. I tried to explain them next order means I have not ordered anything from flipkart for more than 6 months and by next order means the current order which I am going to do now. But they did not agree on point, and I thought of giving them a chance and trusted their word. 4. I purchased a product just after finishing the call with flipkart, order id for that OD[protected] on 8th April at 11:38 am, without discount. 5. And today is the day 10th April 2014 when OD[protected] is successfully completed and according to the Flipkart Technical team I should get 100 Rs off offer applied to my shopping cart automatically, and today I am trying to purchase storage device which is more than 1000 Rs and seller is ws retail, please find the screen shot of the cart. No discount is getting applied on this. That means I was correct when I was explaining things to the flipkart team and they were not agreeing upon it. I should have received 100 Rs off as per the offer mail sent to me on my previous order which was OD[protected]. Now you should give me this 100 Rs cash back, or compensate in some way. You can issue a DD on my name to my registered primary shipping address. Rajeev Bajoria CTS, Manyata Embassy Business Park Mahogany (F2), Hebbal Outer Ring Road, Department- EBA-EMS, Extn No 500980 Bangalore, Karnataka - 560045 Mob- [protected] Or release 100 Rs refund to my original mode of payment that was credit card through PayZippy Or if you need any other detail do let me know. Thanks & Regards, Rajeev Bajoria.

I am writing this complaint to bring your attention to an issue I had with your establishment last week. I orders for a Catwalk sandal through your online shopping website.It was delivered to me within two days.Today I wore it for the first time and within a hour its leather faded in the middle and leather tored up. I never had any complaint about your product service but for this time the product is low quality. I hope to hear back about this issue.I can be reached through my phone number[protected] or via my e-mail id raqeeba.[protected]@gmail.com.

Dear Friends, I would like to appraise you regarding the deteriorating condition of flipkart.com service. I recently ordered a Philips Iron Model GC 1980. The product I received was in damaged condition ( Sole-late was scratched) . On informing flipkart.com I was sent another unit with similar defect . On complaining again they sent me the following reply : [protected][protected] From: "Flipkart.com" <[protected]@flipkart.com> Date: 12-Mar-2014 3:05 PM Subject: Return request disapproved for Items in your Flipkart Order - OD[protected] To: "Shreyas Puri" <[protected]@gmail.com> Dear Shreyas Puri, Greetings from Flipkart.com! We regret to inform that seller has disapproved your return request for following items in the Order OD[protected] If you are not satisfied with the response, you can avail of Flipkart buyer protection programme by writing to our Disputes Resolution team at [protected]@flipkart.com or reaching out on contact. We hope to resolve your issue at the earliest. We apologize for any inconvenience caused to you. [protected][protected]- What do they mean by seller has refused? Isn't flipkart.com my seller. If flipkart.com is my retailer how is it my concern who flipkart.com buys from. - Clear Proof that they don't take complete ownership of what they sell. [protected][protected]--- On writing the following review on their website do that other customers are aware of my experience : Review Title: Very Poor Packing Very Poor Packing: I ordered the product from filpkart. The iron was very poorly and shabbily packed, as a result the soleplate has a number of scratched on it, on asking for a replacement flipkart sent me another unit which was also badly packed, when I told them of the issue they said the sellar has refused replacement . It is really lame to see such a wonderful product ( Dint use it at all though but still looked nice and solid ) has been so poorly packaged by philips ( flipkart bubble wrapping on top of the philips packing was good . Even the soleplate was not protected. Now I wonder what to do as this seemed like the best option on FK [protected][protected]---- I got the following reply from flipkart.com : [protected] Forwarded message[protected] From: "Flipkart.com" <[protected]@flipkart.com> Date: 09-Apr-2014 10:44 AM Subject: Please edit your review of Philips GC1980 Iron To: <[protected]@gmail.com> Cc: <[protected]@flipkart.com> Dear Customer, Thank you for your review at Flipkart for Philips GC1980 Iron, on Wed Apr 9 2014. We appreciate the effort you put into it. We understand from your review that you are not satisfied with the product, which you received from Flipkart.com. We sincerely apologize for any inconvenience you faced as a result. your feed back has taken to improve the service. Flipkart values customer feedback and seeks to learn and improve. Feedback regarding our service is always welcome. However, the product reviews section is for customers to share their experience with the product, helping other customers make informed purchase decisions. We hope you understand that comments about service cannot be displayed in this section. We would love it if you can edit your review to bring it in line with our review guidelines. You can find our review guidelines at http://www.flipkart.com/s/help/product-review-creation-guidelines You can edit your review by visiting this link http://www.flipkart.com/philips-gc1980-iron/edit-review/ITMD2UFGY3BA8HUH?pid=IRN...⇄ Thanks for understanding, and please give us feedback on our review moderation process at https://docs.google.com/forms/d/1Gu7vaQxhhtVWXh5aOmEacti2VeMjLFK08nYSeeSkKws/vie...⇄ Please feel free to send any of your queries to [protected]@flipkart.com Thank you for using Flipkart. Sincerely, Siddique Customer Review Team Flipkart.com [protected][protected]---- It is very sad to see such a big and reputed company trying to edit force customers to edit personal reviews do that they can protect their brand image at the cost of customer honesty. [protected]---- Flipkart.com it is not the customer problem where you buy your products from, it is your responsibility that you send the product in perfect condition to the customer, how/where/from whom you send it it not the customers concern.

i ordered a watch and it had a manufacturing defect then since then they haven't exchanged or refunded my money they even have taken the defected piece and now i am asking for a refund so they are just asking for more and more time . Order date : 24 march 2014 delivery date expected 28 march 2014 delivery received 30 march 2014 order number OD[protected]

I have purchased RED Moto X and when the product was delivered it was no where near Red. The product is PINK in color and when I called and asked for a change in product color (I requested for BLACK instead of RED) the customer care was very specific that they wont do that. I am very much disappointed with services provided. Showing one color and giving some other color and claiming it to be the display color is actually cheating. It doesn't suit flipkart being a completely customer driven company. The kind of complacency from the customer service executives is totally intolerable

Dear we was purchase 6 month before karboon A50 mobile may be 3200 for our Flipkart services. 31 day replacement warranty. 1 year manufacturing warranty & 6 month in box accessary . but some issue in my mobile automatically switch off & on . i was going in vashi gallary with bill and also flipkart bill but they people not accepting my complient. they people told me we are not accepting mobile without cover box . i have not mobile box . but i have bill and flipkart bill also so please suggest me what i do for this issue

Dear Sir,

I got a MOTO G from Flipkart (OD[protected]) on 15th March, 2014. Since last few days it has been hanging frequently. I have called the Flipkart team 4 times and each time they assure me about the resolution within 24 hours.

Presently, I have not received any call and my problem is still persisting.

Thank you,
Divyanshu Jain
[protected]

I have ordered a mobile of samsung and it has to receive by me at 6th april 2014 . But I talk to yours employees they have given the reason of holiday purpose... but we want the mobile on that day only because we have taken the ticket of my travelling it should to come today I have ordered on purpose of 24hr delivery for this delivery I have paid 90 Rs... So it had to come in one day... I think you accept my complaint and take some action against them...

My name is vishal & registered number is [protected] .I have purchase a moto g phone from flipkart firstly the the phone was promise to deliver on 2nd April before 7 pm, but it got delivered on next day .and worst the phone stop working i had called on customer care on 4th April and executive told me to wait for 24 hr there will be call from technical team & in 3 days your phone will be replace .i waited there was no call .i called again on 5th April and again executive told me to wait for 24 hr.am in deeply trouble feel wasted money, my work is affecting badly feel to go to consumer court.kindly do the needful.

Sir,
This is to inform that trackin id wsrc [protected] (Ref. Mob. # [protected]) against booking for moto g delivered without bill. The delivery man also checked the same &amp; did not found the bill.He assure that by mistake it is fault of company. I tried more than 10 times to several no for providing the bill including your customer care centre. But no response / bill received till now.
Delivery of any goods/products without bill is illegally.

Pl. Provide the same as i have made full payment against the order.

Regards
Rana ds
[protected]

I ordered WD My Passport Ultra 2.5 inch 1 TB External Hard Drive (Order ID - OD[protected]) on 17th March 2014 for 4170/- but next day this product was available for 3879/- so I cancelled my order on 19th march so that I can reorder the same item again at new price. I had paid for this product through Flipkart gift card (2000/-) and my ICICI credit card (2170/-). When I cancelled this order I got a message that I will get the refund in 2 days after FlipKart will get the confirmation. After two days (21st March 2014) I called to FlipKart customer care to know about my refund status, then they told me that I will get refund in Flipkart wallet as soon as they will receive the product, and then I can call them to transfer it to my bank account through NEFT. I specifically told them I had paid through GV and CC, but they confirmed me that it doesn't matter, how you have paid, Once you have money in your wallet you can ask us to transfer the same in your bank account. So based upon this conversation I reorder the same item at lower price with order id-OD[protected], which I received on 22nd March. On 29th March I got the refund of my first order in my flipkart wallet, then I called Flipkart customer care to transfer this amount to my bank account via NEFT. Today when I checked the status then I found that 2170/- is reverted back to my ICICI CC and 2000/- are still there in my Flipkart wallet. Now, Flipkart CC is saying that this amount cannot be transffer to your bank account because you have paid it using GV. If this is the case then Why did Flipkart customer care executive confirmed me on 21st March that I can transfer this money to my bank account, on basis of which I placed a new order using my ICICI CC. Regards, Nitesh Goyal

I had placed an order for ipad mini with flipkart.it was supposed to be delivered today.Delivery person spoke to me and he said he will deliver it tomorrow but I never got my delivery. I just got a mail from flipkart that my order has been cancelled.without my knowledge or permission flipkart cancelled my order. Customer care of flipkart was pathetic. They asked me to place new order. And unfortunately the offer is not available now on flipkart. I'm very disappointed and appealed by flipkart service. Will never again use it. And will tell my friends never to use it

My order no is OD[protected].I received the moto g mobile on 31 march. But phone is defective as there are vertical line on the screen. I called up customer care on 1st april but no satisfactory response from the. Very bad online shopping site.

Sir, I regret to inform you that I had choosen one Peora Silver Jewel Set (Model No 1363), but unfortunately this short of items shown undeliverable to Assam. But as it is an online store hence should be available to everyone from every corner of the world. I want to think it as a mistake despite as negligence. Sir, my request is to avail the facilities of buying every item from flipkart (as they are trusted to be genuine and cheaper than open market) from Assam also. I am waiting... Regards Jahnu Baruah Jorhat, Assam

My Order with Flipkart.com [OD[protected]] has been successfully placed yesterday i.e. on 31/3/2014. The phone moto g, that was ordered is defective. I have made the complaint yesterday only. I don't need replacement. There is no technical service help done from your company side so I am very disappointed and I don't want replacement. I want my money back i.e. Rs. 13999. I need assistance from your company side as soon as possible. My number is [protected], [protected] My email id: [protected]@gmail.com, [protected]@yahoo.in Regards, Sugandha Gupta

My order with Reference number WSRP[protected] was for Nikon 50mm 1.8g lens but the lens in the consignment was Nikon 50mm 1.8D lens . My order was for Nikon 50mm 1.8g but due to issues in your website I was redirected to the page where it had Displayed Nikon 50mm 1.8D . i failed to notice it . I had called customer care twice and raised complaint regarding the same where i was told that i will be getting a call soon and today i received the call at around 1.20 Pm from one of your executives name Harshini who spoke very rudely and failed to help me... i had very bad experience with flipkart i would not prefer flipkart in future. I request you to take back the consignment which i received and kindly revert the amount to my account . Thank you

I had ordered a laptop Acer E1-572G from Flipkart.com, order ID OD[protected]. I received the order on 13/03/2014. Its been 18 days since I have received this order and I have been trying to refund it ever since due to discrepancies in the specifications of the product. The screen resolution specified online was 1920X1080, but the laptop is1366X768. I have called everyday since then, I have sent snapshots of the discrepancies, I have registered several complaints but there has been no progress in resolving them. The customer care repeat the same lie every day, 'someone will call you back within 24-48 hours', but nobody does. They even lie about calling me and I not picking up. I feel ignored and cheated. I have my call logs and there has been no such event. I am eligible for a refund, but the Flipkart people are lying and stalling. I am attaching a screen shot of the discrepancies.