Flipkart Complaints & Reviews

Dear sir had purchaes new phone with filpkart.Com of rs 10900 of micormax mt 500 mts

When i start the mobile phone this phone is work only one day and after show no sim in phone and i give to phone to micromax service center after 4 day they said that the phone is company techinecal mistak so that is phone will be not repairable then had said me that we have made a doa letter it mean this phone will be repalce by your seller where you had purchaes and given to new pack set to u
When i call to flipkart.Com the had makeing me fool form last 18 days and told that our team is working about your phone failer

So plz heap me

Abhishek singhvi,
Jodhpur, rajasthan
[protected]
[protected]@rediffmail.Com

i haven't cancelled my moto G 16 GB order may i know the reason behind it why did you do it i have an proof attached it's showing Your item has been confirmed. give me any valid proof that i have cancelled my order like i have shown, i was online for this from last two day if you have enough intelligent system you will come to know it it

Hello Team, I have bought a new Micro max Turbo A250 last week and order id for the same is OD[protected]. There were several issues with the handset, biggest one was Battery, after charging mobile up to 100% battery it was automatically by one percent in one min without any use. Camera was not working properly, after restarting the mobile it work once and need to restart again. After request of replacement with the ticket id:[protected], handset get replaced today 5th Feb 2014 and facing all the same issues except camera. This replaced handset is not the new but a refurbished one. Some one else returned this and they sent me the same. Might be my handset will be delivered to someone else. After checking this replaced mobile I called them back and asked them to provide me any other brand handset and I will pay the rest money if it exceeds the cost of Micro max mobile. They directly refused and not handling the query. This micro max mobile is of no use as I need to keep charger always plugged in. Skype etc applications are also not working correctly(automatically getting sign out). Request you to help me or show me the right direction to file a case against Flipkart and/or Micromax. Regards, Ravish Soni [protected] [protected]

I placed order for Xperia C with your company.I received my order on 15th jan, 2014.But the product delivered by your company is not working well.It is showing some flickers on display screen.I want to replace my mobile with new one. Please look into the matter as soon as possible.

Poor quality bag was sold to me and not returning even requested for return on the same date=> OD[protected] [Incident:[protected]]

The request for return was made even on the same date of receiving the product and have been sending mail from almost 2 months but Flipkart neither reply nor give corrective action :

Poor Quality Product Name - Outshiny Dura 15.6 Inch Laptop Backpack (Grey)



-----Original Message-----
From: <My email-id>
To: cs <[protected]@flipkart.com>
Sent: Mon, Dec 23, 2013 3:22 pm
Subject: Re: Dear Customer, Product is as described in the website and returns
for this product is not available. Apologies for the inconvenience caused.
Thanks... [Incident:[protected]]

Team,

FYI...

Marked in RED are the things which are described on website but totally differs from the actual product received.

NOT RobustNOT ComfortableCheap Padding


And still you expect me to accept the product with your website information of 10 days replacement guarantee, think again and come up with best conclusion.

Refer the details on your website for this product and as well the pics :

http://www.flipkart.com/outshiny-dura-15-6-inch-laptop-backpack/p/itmdpnkj5jyzfz...⇄

Outshiny Dura 15.6 Inch Laptop Backpack (Grey) Price: Rs.1299

Outshiny bags are known for its durability and style. With its impressive storage, intuitive design, and robust materials, it is no wonder that all Outshiny day pack will soon become your go-to choice for hauling your everyday essentials. Best Features: Highly durable fabric, Comes with 5 Year warranty, Unique design for extra comfort

Specifications of Outshiny Dura 15.6 Inch Laptop Backpack (Grey)


General


Brand -> Outshiny

Model Name -> Dura

Type -> Laptop Backpack

Color -> Grey, Green

Compatible Laptop Size -> 15.6

Material -> 600 D Polyester, Nylon Honeycomb

Trolley -> No

Expandable -> No

Style Code -> OS71 Green

Color Code -> Grey

Body Features

Number of Compartments -> 3

Buy Now

=> Cash on Delivery 10 Day Replacement Guarantee

I have given all the proofs per your website and forcefully I am not going to accept this that too with so much shopping experience from Flipkart.

Call me for any clarification.

Regards

<My name>

I purchased one HP Laptop from Flipkart, which was delivered on 21st December 2013, while connected to power and installing software battery drained which never charged again. Same day return requested was registered with Flipkart which they rejected and told me to contact HP customer care. After a lot of email communications and almost 25 days after delivery, HP finally declared laptop DOA (I suppose Defective on arrival). Again unlimited email requests are sent to Flipkart customer care but till 2nd Feb 2014 they ask for 3-4 business day to resolve problem in reply of every second email I send to them. So conclusion is that, one should not buy Laptop from Flipkart. If you wanted to be fooled go ahead as there are so many other web sites which will sell same products in less price than Flipkart.

I have 10 vouches worth 1000 each and I want to buy food processor worth approx 8000. As per your site I cannot use more than 3 evouchers in one go. I have been chasing flipkart people on the email from last 20DAYS now and they are just not able to provide me any solution. Also now the latest is that all my 10 vouchers have been deactivated and I cannot use thematic all... Which means My 10000 Rs are locked with flipkart and they are not ready to help me with any solutions. If you need I have all the Chain mails as a proof which I have exchanged with flipkart. Need help here. Regards Ricky [protected] [protected]@gmail.com

I have ordered the shoes from flipkart for my marriage. I have ordered the shoes by calling there executive so that I can confirm that I get the delivery on time. I have ordered the shoes on 18 January and his executive told me that I will get the delivery surely by 22 January. Now it is 24 January and still I have not got the shoes and they are telling that it will take two more days. I told them before ordering that I should get the product on or before 22 January as my marriage occasion starts from 25 January. But still there is no proper response from them as when I will get the delivery. They are making the wrong promises to the customers. If they can't deliver on time then they should not make the promise.

Received a product without invoice, when asked for invoice they took 3 weeks but did not arrange then told me that they'll make an arrangement for pick-up the phone and return the money. However it is been more than 3 weeks since I was told this and neither returned money nor made any arrangements to pickup. I only get SMS during every weekend. But no progress.

OD[protected] I ordered a laptop today afternoon and they cancelled my order by night around 9PM. Without my intimation they initiated a refund and when I contacted them they said I will get my money by between 5-7business days. I requested to give my money back right now so that I can order a laptop or send me another laptop with the same configuration. They are not listening to me and blocked my money and I cannot buy another laptop till I get my money in my account. This is a fault by Flipkart and they should consider my request. If ordered something then I should get that if not then I should get another product but they are not helping me at all.

i gave online order for a phone with tracking ID:-WSRC[protected] with a delivery date of 11 jan, 2014. At the time of delivery i wanted to pay the amount by my debit card, delivery boy swapped my card with an amount of 5095 and told to me that card is not working then i paid by cash amount of 5095. After some time i got a msg on my phone that my debit card is swapped by an amount of 5095. since the day i m continously calling to the delivery boy and his senior but they are not giving any response, even delivery boy and his senior is not picking my phone.I called to customer care they are saying that it will take 10 days, I dont know why r they saying like this, they got amount two times they are saying for 10 days, even they r not saying about refund money they are saying just we are checking and it will take 10 days. I also sent a mail to Flipkart heads but no response yet. I have the bank statement, msg of that transaction and cash receipt for that payment. my email id is [protected]@gmail.com phone number [protected]

I purchased a ipad mini with retina 32GB on 1st January and it was to be shipped on 7th January. But it wasn't, so i was contacting flipkart for past 3 days regarding the same and every time they asked me to wait for 24hours.I even requested their supervisor Mr.Vijay and Mr.Raheman and they also made me wait for a day.My order was approved by the seller and was packed and ready to be shipped for past 3 days. And on the day before delivery(10th January), the order status showed that it was RETURNED. Worst part is my order wasn't even shipped 10 minutes before and now it got shipped and returned by me. Now flipkart is providing a solution of re-ordering the product without the 10% cash-back that i was getting before and i'm sure after 10 days my order will be cancelled again and i'll be stuck in the infinite loop. ORDER ID-OD[protected] prateek.[protected]@gmail.com

I had ordered ana samsung micro sd card 8 gb while online shopping in flipkart on 30/12/12. And i got msg about order od[protected] on the same day. It was said that i will recieve the article by 7/1/13.But till date i didnt revieved it.Every time i got a messege that i will recieve it on 6th then on 7th and then on 8th january2014. But till date i am unable top get it recieved.
So please pay your attention regarding this. My email id is rudevicky.[protected]@yahoo.Com

I had ordered an mobile case from flipkart and it was delivered today and for the first time ever it is really a bad experience with flipkart.

Case has faded colour and fitting not up to the mark.

Not expected from such a good brand.

Order number : OD[protected]

Would suggest you to kindly replace the case as it is not fit to be used.

I have recieved a decptive mail from Flipkart disallowing me to post a fair review of my purchase experience. This also seems like a tactic to avoid the review Dear Tanuj, Thank you for your review at Flipkart for Philips HD4649 Electric Kettle, on Tue Dec 31 2013. We appreciate the effort you put into it. We understand from your review that you are not satisfied with Flipkart's service. We sincerely apologize for any inconvenience you faced as a result. Your feedback has been forwarded to our customer care. Flipkart values customer feedback and seeks to learn and improve. Feedback regarding our service is always welcome. However, the product reviews section is for customers to share their experience with the product, helping other customers make informed purchase decisions. We hope you understand that comments about service cannot be displayed in this section. We would love it if you can edit your review to bring it in line with our review guidelines. You can find our review guidelines at http://www.flipkart.com/s/help/product-review-creation-guidelines You can edit your review by visiting this link http://www.flipkart.com/philips-hd4649-electric-kettle/edit-review/ITMDYCZF9ZUHB...⇄ Thanks for understanding, and please give us feedback on our review moderation process at https://docs.google.com/forms/d/1Gu7vaQxhhtVWXh5aOmEacti2VeMjLFK08nYSeeSkKws/vie...⇄ Please feel free to send any of your queries to [protected]@flipkart.com Thank you for using Flipkart. Sincerely, siddique Customer Review Team Flipkart.com

I have ordered Sony Xperia M Scratchguard through Flipkart.com vide order No. OD[protected] and got wrong product delivered on 21.11.2013. I have contacted the customer care of online store and the dealer MNV Collection. Dealer agreed to replace the product if Flipkart arranges for collection of wrong product. But, my complaint remained unresolved and after regular follow ups of nearly 15 days, I requested for refund. I have received Email from Flipkart assuring me of refund by 28.12.2013. However, it is regretted that till date, I have not received any communication regarding refund of amount spent by me even after more than a month. Sony Xperia M phone purchased from the same online store which had been delivered on 23.11.2013 had to be used without scratch guard for 15 days due to the poor service by Flipkart. For the last more than one month, I have spent lot of money and time in communicating with the customer care cell of Flipkart and the dealer. Now, they should refund my money along with compensation.

Hi Sir/Madam,

Order Number:- OD[protected]

This is bring into your notice that I brought Samsung Galaxy Grand on Flipkart.com and paid Rs18400.00 with my credit card on 10th Dec'13' assuming that the product will be delivered within 3days which is by 13th Dec.The product was not delivered by 13th Dec, then I called their customer service to tract the product and to find the phone number of their courier service however they did not gave me any contact number and advice me call back within 24 hr however I did not receive any call, I was very disappointed so I canceled my order on 16th Dec over the phone with an agent. Immediately I receive an email stating that I will receive a refund within 2-3 days and now it already 26th Dec. The strange part is that after 10 days of the cancellation of order, the courier man came to delivered the product on 26th Dec however I return the product and did not receive it, that means that Flipkart was not aware where my product was ?? as they promised the refund and sent product for the delivery.

I have a doubt that I will get the refund of Rs 18400, So I want consumer forum to help me to get my money back as Flipkart has been giving me run around and their customer service is not reliable at all.

Thank you,
Indu Thapa
Phone number - [protected].
email address - [protected]@gmail.com

I had placed the order with order id Order ID: OD[protected] and I havent got the right product. I had ordered Dell Vostro 3560 Laptop (3rd Gen Ci5/ 4GB/ 500GB/ Win8) and what I received today is Dell Vostro 3560 Laptop (3rd Gen Ci5/ 4GB/ 500GB/ Ubuntu).I got is Ubuntu instead of Windows 8. I received the replacement but again with the incorrect product. The FSN number on product is not same as on the bill. I have ordered this product on 9-Dec-2013 and today is 23-Dec-2013. Every time I call FLIPKART the deadline for receiving the call from customer support gets extended by 48 hours. I have no idea whats going on and even FLIPKART is not providing the resolution on time. There is no fault from my side.I cross checked the order 10 times before ordering it.The bill displays the correct product however I am not receiving it. I felt like cheated for 42000 rupees.

Dear Sir/Madam, I was arranged for REFUND for my order OD[protected] (Return ID: 3590920). Then a customer care executive told me to do the Factory Reset. But I tried it 2 times. The Problems (Auto switch off, unable to play music, gets hanged, unable to receive a incoming call) were still not resolved. Then I again contacted Flipkart about the issue. But after few minutes the return request is DISAPPROVED. Then I again requested return, but it was not approved yet. I contacted Flipkart about 20 times (11 calls and 9 mails) about this issue. But still they haven't provided satisfaction. Order ID: OD[protected] Regards, Amlan Ranjan Dutta

I ordered DOMO slate x3g se on 16th november and got on 18th november found it defective because of that i asked for replacement as flipkart is showing 10 days replacement warranty but they told that they are just dealers as thier suggestion only i sent it to service center on 26th november but still no response from that side also when i contacted them on 18th december they told the problem is in motherboard i dont know when they will send it back to me.. Flipkart people are giving false promises.. Suppliers reference number OD[protected].. INVOICE Number Flpkt/Nov/13-14/0086 Dated 16th november Please help me i already spent too much money on this issue...