Flipkart Complaints & Reviews

Dear Sir/Madam I order mobile Nokia Lumia 1520 black ordered on 6th-April-2014 and paid amount Rs.39850/-, as order sheet no OD[protected] will deliver on 12th-April-2014, am doing follow up from 11th-April-2014 and getting promise that will deliver in 24 hours but not yet delivery... i send complain email on Saturday (12th-April-2014) but not feed back from Flipkart.. they have all the rules regulation for customer but no rule or condition that if company delay to delivery order than what will be penalty will pay by company to customer for harassment. I like to request what i suppose to do to get claim from Flipkart and what is the possibilities to change rule and regulation for online business company if the delay in delivery... as company decide the delivery date not customer so company must deliver order on time. Note : attached order sheet for your reference. Thanks. Best regards Shanker

sir, i had bought a western digital 1 TB My Passport Ultra external hard disk from flipkart.com website.
I place the order (I.d - OD[protected] ) on 10th march, 2014 and got the product
on 13th march, 2014. According to the rules and regulations the warranty should start
from 13th march, 2014 but the warranty of the product is starting from 17th Jan, 2014
I call them and also mail them several times. Even they are not register the complain yet.
They did not call me further. Is it not a illegal move??
Kindly take a strong action on this issue as soon as possible.

Tanmoy Moulik
[protected]@outlook.com
[protected]

sir recently i ordered an otg cable but its not working properly from the moment i received it and it is because of your packaging error.. your team stapled the otg cable while stapling the cover... when i try to use this cable it hardly works for few seconds and always get disconnected. so please exchange my order with new otg cable. my order no. is OD[protected], my phone no. is [protected] and [protected] and my email id is [protected]@gmail.com . please issue me a new product. thankyou

Hi, I am a regular customer of Flipcart. Recently I have ordered for four T-shirts (Order ID was OD[protected]) I have found that size of two of them is not perfect, hence want to return the same and want to order as per my specific requirement Bronz Women’s Solid Casual Shirt which I have ordered for Medium, but currently I require Small and Style Quotient by Noi Printed Women’s shirt which I have ordered for Medium, I require Large For the same I have tried to contact customer care, where I came to know that these product has been stopped and now you can’t provide me my required size and also I was been told that product can be exchanged only for size and defect as per policy but I can’t order different product Also customer care executive told me to get refund back (but I have availed Rs1000 coupons and 25% discount on purchase of more than 3 product), hence the refund amount coming is excluding that coupons which as per me is not fare on my account (as cost of 4 t-shirts was approx. Rs2000, I availed coupons of Rs 1000 and 25% discount on purchase of 3 or more hence per T-shirt cost me around Rs200. And hence you people are refunding me only approxRs400) I request you to allow me to change my order as proper size is not available at your end Regards Anshul

I Was Purchase Mobile Phone Lava Iris 405+ in[protected]Flipkart), Good Phone & I Was Satisfaction this Phone, But i connect my phone is charging, , , , , , , , , His Touch not work proper, , , , , , , i thouch anyone, , , , , , & he operate any one, , , , , , , so i m confused it's a lava company fault, , , , , , , or only my phone has fault, Umar shaikh Ahmedabad, Gujarat [protected],

On Jan.'14 i was a given a order of Bajaj MX 1 Steam Iron. My order number is OD[protected] . Total Cost is Rs. 847.00 . There is some defect in the product. i already informed this matter to coustmer care exe. But they did not give any proper response .

I request you to not to purchase any item from them . They delivered defected items .


Regards

Vikas Arora
M.No : [protected]

Order ID OD[protected] The product stopped working after one month. After calling flipkart they gave me address of service center in banglore as im from kochi they asked me to courier it to Anandit Infotech India Pvt Ltd No-06, 3rd Floor, 2nd Cross, Sadar Patrappa Road, BANGALORE - 560 002, Karnataka. INDIA Mobile No : +[protected] i was not sure about sending the product because i had no guarantee if they would send me back and repair it. After contacting flipkart about my concern one of flipkart representatives Sneha called me and said i should send the product as they are reputed company i will have no issues. After being assured by flipkart i made up my and sent the product to banglore on 11 March via Dtdc Docket number : R13125998 its been one month and there is no response from service center about my product even after calling them many time. I believed flipkart and sent my product and now i have been cheated. I have the proof of address of the delivered product.

never seen such a disgusting customer service for order no
OD[protected]. called 1 week back to tell them the moto g 16gb that i
ordered was defective and the customer care executive confirmed me the
pick up to be done on 14th april. now on 13th night, when i called them
to reconfirm...i get to know that they have no information...n dey say
it wld now take 3 business days to get the reverse pick up and a new
phone arranged... NEVER BUY FROM FLIPKART... MOST DUSGUSTING SITE
EVER...

need a pick up on 14th april only...

Here my invoice no: OD[protected]... All, I got samsung tab 3 mobile through from your online shopping. But I am not satisfied which you delivered the product. Mobile was continuously hanging on when I connect with WIFI... that will happening very frequently even I tried restarting the mobile same problem occured and that was found first day itself. CS Response: Here my complaint no:[protected]. they are telling like within 24 hrs u get a call from respective team. But I didn't get any call from your side. Even 2 times I informed about this problem in the customer care. This is the first time I bought through ur shopping. I was so disappointed which I get my product. I am referring my friends anything need buy go with flipkart. But, This kind of problem am facing...how should I get proper satisfaction from ur side. Pls help me to give you a proper solution for this product... and avoid this kind of issue at future also... Regards Sathish priyan [protected]

sir, I ordered the wildcraft spring 18 L small backpack(red) from www.flipkart.com after delivery I cheacked so I get know to that bag was to small so I return the product on 3/04/14 after that I am calling at flipkart to return money via e-gift voucher. everytime they are saying you will recive money in next 24 hrs. from 7-8 days with pin on my mail [protected]@outlook.com but i didnt get any voucher or pin because they are not sending. its my request for refund of my money.

I availed a scheme on MotoG (16GB) from Flipkart which offered Rs 2000 discount in exchange on an old working phone (the list of phones was provided by Flipkart) I looked through the rules and FAQ section in which it was clearly mentioned that the customer has to pay the entire money while availing the offer and on delivery of the product, a credit note of Rs2000 will be given with the parcel. I didn't receive any credit note during the delivery of the phone though I handed over my old phone and was instead informed by the delivery man that I would be receiving an e-voucher soon after. I called up at the customer care a day after I received the phone to inquire about the e-voucher (which I didn't receive even after 24 hours) to which they at first completely refused to acknowledge the offer. Thereafter much argument, the customer care representative (Afroz Pasha) confirmed the offer but denied that there was any mention of credit note on the site. I searched online and have been able to find the link (see below) in which clearly states that a credit note will be generated after the payment and delivery is successful. They are refusing to reimburse my money. http://www.bestonline.in/flipkart-moto-g-smartphone-exchange-offer-discount-of-f...⇄ My order number is OD[protected].

I have purchased a Data card from flipkart.com Order id OD[protected], and received the product 07.04/2014 and it is not working from the day one when i called customer care the response is that seller not willing to take it back we are help less, and saying that we are just agent between seller and consumer if any thing problem talk to seller and resolve the issue if the flipkart role is that then they have to mention in their homepage saying that we are online agents only so my next move is to go to consumer court because as per their return policy if the product is not functioning as per the specification they have to replace it

Dear sir I purchase philiphs home theatre 56 U on November month. the sub woofer bur sound given. any warranty u given. or any replacement is possible. Please do favour for me Thanks and Regards M.Mahendran [protected]

Dear Team, As I have purchased MotoG from Flipkart on FEB14, 2014. Next couple of days I have done the KitKat update. Then the phone gives problems. Problem 1 : The camera gives "camera error" frequently. Then I approached Motorola care about this issue. They confirmed that issue on Software bug. Can not be recified on my device. They instructed me to get the replacement device from Flipkart. But flipkart team routed me to boot the device at safe mode. Now the camera error resolved but there are following 2 errors are popping on my deveice. Problem 2: When I press a key on my device the screen automatically get zoomed and resumed for some time. If I want to make any urgent calls also getting more irritated. Then I need to reboot the device to get it resolved. Problem 3: There are applications names are displaying in a undefined text. For this also I need to reboot the device. Totally I reboot my device atleast four times a day. I raised complaint through mail to [protected]@flipkart.com lot of times. They are try to overcome the problem. I totally upset about this device and flipkart service too. Regards, Murugesan.K

I have not received benefit of the discount offer that was given exclusively to me. For not purchasing anything for more than 6 months, flipkart has given me an offer to get 100 Rs off on any computer accessory or storage item that I can order from ws retail and the minimum purchase amount should be 1000 Rs. 1. Offer valid from 2nd April - 16 April on single transaction, please find attached pdf of flipkart offer sent to me. 2. I raised a complaint that discount is not getting applied to my shopping cart automatically. Incident Number[protected] on 5th April. 3. Technical support team at flipkart called me on 8th of April at 11:08 am and they were confused with "next order" meaning, according to the team they told me next order means next to next order, purchase anything today without discount and get 100 Rs off on next order. I tried to explain them next order means I have not ordered anything from flipkart for more than 6 months and by next order means the current order which I am going to do now. But they did not agree on point, and I thought of giving them a chance and trusted their word. 4. I purchased a product just after finishing the call with flipkart, order id for that OD[protected] on 8th April at 11:38 am, without discount. 5. And today is the day 10th April 2014 when OD[protected] is successfully completed and according to the Flipkart Technical team I should get 100 Rs off offer applied to my shopping cart automatically, and today I am trying to purchase storage device which is more than 1000 Rs and seller is ws retail, please find the screen shot of the cart. No discount is getting applied on this. That means I was correct when I was explaining things to the flipkart team and they were not agreeing upon it. I should have received 100 Rs off as per the offer mail sent to me on my previous order which was OD[protected]. Now you should give me this 100 Rs cash back, or compensate in some way. You can issue a DD on my name to my registered primary shipping address. Rajeev Bajoria CTS, Manyata Embassy Business Park Mahogany (F2), Hebbal Outer Ring Road, Department- EBA-EMS, Extn No 500980 Bangalore, Karnataka - 560045 Mob- [protected] Or release 100 Rs refund to my original mode of payment that was credit card through PayZippy Or if you need any other detail do let me know. Thanks & Regards, Rajeev Bajoria.

I am writing this complaint to bring your attention to an issue I had with your establishment last week. I orders for a Catwalk sandal through your online shopping website.It was delivered to me within two days.Today I wore it for the first time and within a hour its leather faded in the middle and leather tored up. I never had any complaint about your product service but for this time the product is low quality. I hope to hear back about this issue.I can be reached through my phone number[protected] or via my e-mail id raqeeba.[protected]@gmail.com.

Dear Friends, I would like to appraise you regarding the deteriorating condition of flipkart.com service. I recently ordered a Philips Iron Model GC 1980. The product I received was in damaged condition ( Sole-late was scratched) . On informing flipkart.com I was sent another unit with similar defect . On complaining again they sent me the following reply : [protected][protected] From: "Flipkart.com" <[protected]@flipkart.com> Date: 12-Mar-2014 3:05 PM Subject: Return request disapproved for Items in your Flipkart Order - OD[protected] To: "Shreyas Puri" <[protected]@gmail.com> Dear Shreyas Puri, Greetings from Flipkart.com! We regret to inform that seller has disapproved your return request for following items in the Order OD[protected] If you are not satisfied with the response, you can avail of Flipkart buyer protection programme by writing to our Disputes Resolution team at [protected]@flipkart.com or reaching out on contact. We hope to resolve your issue at the earliest. We apologize for any inconvenience caused to you. [protected][protected]- What do they mean by seller has refused? Isn't flipkart.com my seller. If flipkart.com is my retailer how is it my concern who flipkart.com buys from. - Clear Proof that they don't take complete ownership of what they sell. [protected][protected]--- On writing the following review on their website do that other customers are aware of my experience : Review Title: Very Poor Packing Very Poor Packing: I ordered the product from filpkart. The iron was very poorly and shabbily packed, as a result the soleplate has a number of scratched on it, on asking for a replacement flipkart sent me another unit which was also badly packed, when I told them of the issue they said the sellar has refused replacement . It is really lame to see such a wonderful product ( Dint use it at all though but still looked nice and solid ) has been so poorly packaged by philips ( flipkart bubble wrapping on top of the philips packing was good . Even the soleplate was not protected. Now I wonder what to do as this seemed like the best option on FK [protected][protected]---- I got the following reply from flipkart.com : [protected] Forwarded message[protected] From: "Flipkart.com" <[protected]@flipkart.com> Date: 09-Apr-2014 10:44 AM Subject: Please edit your review of Philips GC1980 Iron To: <[protected]@gmail.com> Cc: <[protected]@flipkart.com> Dear Customer, Thank you for your review at Flipkart for Philips GC1980 Iron, on Wed Apr 9 2014. We appreciate the effort you put into it. We understand from your review that you are not satisfied with the product, which you received from Flipkart.com. We sincerely apologize for any inconvenience you faced as a result. your feed back has taken to improve the service. Flipkart values customer feedback and seeks to learn and improve. Feedback regarding our service is always welcome. However, the product reviews section is for customers to share their experience with the product, helping other customers make informed purchase decisions. We hope you understand that comments about service cannot be displayed in this section. We would love it if you can edit your review to bring it in line with our review guidelines. You can find our review guidelines at http://www.flipkart.com/s/help/product-review-creation-guidelines You can edit your review by visiting this link http://www.flipkart.com/philips-gc1980-iron/edit-review/ITMD2UFGY3BA8HUH?pid=IRN...⇄ Thanks for understanding, and please give us feedback on our review moderation process at https://docs.google.com/forms/d/1Gu7vaQxhhtVWXh5aOmEacti2VeMjLFK08nYSeeSkKws/vie...⇄ Please feel free to send any of your queries to [protected]@flipkart.com Thank you for using Flipkart. Sincerely, Siddique Customer Review Team Flipkart.com [protected][protected]---- It is very sad to see such a big and reputed company trying to edit force customers to edit personal reviews do that they can protect their brand image at the cost of customer honesty. [protected]---- Flipkart.com it is not the customer problem where you buy your products from, it is your responsibility that you send the product in perfect condition to the customer, how/where/from whom you send it it not the customers concern.

i ordered a watch and it had a manufacturing defect then since then they haven't exchanged or refunded my money they even have taken the defected piece and now i am asking for a refund so they are just asking for more and more time . Order date : 24 march 2014 delivery date expected 28 march 2014 delivery received 30 march 2014 order number OD[protected]

I have purchased RED Moto X and when the product was delivered it was no where near Red. The product is PINK in color and when I called and asked for a change in product color (I requested for BLACK instead of RED) the customer care was very specific that they wont do that. I am very much disappointed with services provided. Showing one color and giving some other color and claiming it to be the display color is actually cheating. It doesn't suit flipkart being a completely customer driven company. The kind of complacency from the customer service executives is totally intolerable

Dear we was purchase 6 month before karboon A50 mobile may be 3200 for our Flipkart services. 31 day replacement warranty. 1 year manufacturing warranty & 6 month in box accessary . but some issue in my mobile automatically switch off & on . i was going in vashi gallary with bill and also flipkart bill but they people not accepting my complient. they people told me we are not accepting mobile without cover box . i have not mobile box . but i have bill and flipkart bill also so please suggest me what i do for this issue