Flipkart Complaints & Reviews

I ordered a us polo shirt from flipkart. When i opened the parcel it was packed but packed very differently like the products we throw in a corner after trying at a shop. It was not packed like new. It was a used product and its cuffs were rounded and already folded. It is totally #, a fake cheap product. The ones that are being sold on roadsides. Order id - od[protected]. I want to take legal action against the seller. What do i do? Pls suggest.

Order number-od[protected]
The product was to be delivered by 12/10/2012, but it is not delivered till date 22/10/2019. On 9th of october, i got a call in the evening at about 8:30 pm to receive the product at a distance of 15 km from my address. I registered an issue on 10th of october in the flipkart portal, and was assured by the flipkart officials that the issue to be resolved by 14th of october. But nothing was resolved and they updated that "issue is resolved" on 14th of october and in the query section they updated that the issue to be resolved by 17th of october. When i called the costumer care executive on 15th of october at about 12:01 pm, they only consoled me to resolve the issue within 48 hours. The call hung up due to some network problem, so i didnot get the clear idea, what they were talking about. Later at 12:06 pm i called again and the costumer care executive clearly shouted at me with frustration of not able to resolve the issue. I didnot expect this from flipkart. Now, even they stopped taking feedback from me after any call after this incident. Again i called them on 20th of october way passed than 17th october, they only say another 48 hours. Again, i called them on 22nd october today, and they are unable to provide any information, they say they donot have update regarding the order. I feel harassed by flipkart. They behave good when they are at profit only. They donot value costumer. Very bad experience with flipkart. I have made several complaints for flipkart partner gati courier also, but it is of no value. I will stop buying anything from flipkart further.

The seller has cancelled my product after detecting money from the account in consecutive orders.
I ordered redmi 8a on flipkart oct21 using my credit card. But the seller is cancelled my order and money is still not refunded. But customer care official told refund is completed.

On today oct22 i ordered the same product with the same seller. The product again is cancelled by the seller without any reason and money is detected from the account.

The same mobile ordered my colleague today the order was successfully completed.
I want to know why the seller is particularly cancelled my order repeatedly because i suspect the seller is cheating on customer money.
Customer care executive is very rude behaviour.

Customer care is not takin the complaint againts seller. I suspect they are behind this cheating

I bought this real me 5 (4-64) and wanted to return the phone because the voice of the phone is not there and sometimes it's blur and hardly a word could be heard but they just listen to you and tell you to stay calm that's it and they don't even care about the customers issues about the device. They send me same jeeves companys technician who forwarded no issue in the device both the time and said ki hmare salary se refund katega toh aap yehi phone use kro. Is this a even the way to talk with the customers. They just care about their # policies which are useless for the customers and fulfilling the demands. Never buy any devices from flipkart. I just want my money back because flipkart cancel my request like 4 times and telling me to go to the service centre. Bhai me kyu jau agar faulty piece aapne diya toh. It's your duty to satisfy the customers. But they just take it lightly. Now i just want my money back and take this device back which i haven't even used and is 15 days old only still they saying to use me this faulty piece.

Delivery is not done even after 23 days of booking the order the deadline they have given is 10 days, there is no proper response from the customer care, they re really testing our patience, we ordered the product so that we can get it in time according to our needs but this service is horrible they had taken the money and acting as if they like. I would like to demand some monetary benifits against them.

I have given an order for realme 5 pro in big billion days and the expected date was 3rd oct 2019. After waiting till 6 oct i tried canceling the product as i was in need and i purchase it from another shop. From that day i have given so many time complaints regarding cancellation but there is no response. Around 15000 rupees is blocked. Nothing is working for me. Please help. When i am canceling it is again activating.

On 2nd october i had received an offer that if i buy a phone i will get the full amount of the phone back in terms of gift card... They put the condition that i have to book any phone between 8pm to 10pm... I have proofs that the offer was valid and genuine... And i also confirmed it from their executive 3-4 days later.. He said that the offer is valid and i will get the reasonable reward on the declared date... But i haven't received any reward yet.

I ordered mobile phone in flipkart on 30/09/2019 actual delivery date 07/10/2019 but they extended to 12/10/2019 but i can't get it still. Flipkart support order number is:- od[protected]. I request them to take manually from where it is. They not supposed to do give me that manually. I paid it through credit card i paying money without using my mobile. So help me to take my mobile handset. And i want justice for my money.

I had booked the samsung the frame tv on flipkart in their big billian day festival. The tv was booked on 2nd october and the promised delivery date was 14th october. But it has been more than 1 week now and i have still not received the tv. Flipkart has the worst customer care as well. Instead of resolving the issue, they just keep asking for more time and keep raising useless stupid complaints. But even after raising multiple complaints there's no response. This is just a kind of mental harrasment flipkart is inflicting on customers.
Order id: od[protected]

Hi,

I have booked i-phone 6s though flipkart website during discount season after booking and deduction on your website, but i have received damage product, when i complete they you team tell me you have select product from 2 gud website. I cnt understated why are your team is irritating me. While i am flipkart plus consumer, if any other website in link with you so its your responsibility, because we are trust on flipkart.

Now i want to return my product please help me other wise i will take leagal action

I have ordered samsung the frame qled 55 inch tv on flipkart on sept 29, 2019.
It has to be delivered on oct 10, 2019. I have already paid for it.
But still (Oct 22, 2019) they did not deliver my order. When i called customer service people they will say within 24-48 hours your order will be delivered. Like that they made wait 12 days and it is still going on. They have broken their promise delivey five times. So please help with this and take my complaint and
Needful.

Thanking you

I have purchased samsung washing machine from flipkart on 4 oct. Order id od[protected] it is delivered on 7th oct. Installation expected date was 9th october. But it is not completed and marked as installation completed on 13 th october by jeeves. What a surprise no one came for installation even we didnt recive any call from it. I complaint on flipkart they were telling it will done by 19. On 20 i complain they told it will by 21. On 21 i complain they told it will done by today. It is 22 but still they are expecting 22 also. How many years i have to wait for this worest service.

Account details: [protected]@gmail.com

Hello sir, i won 2 rewards (1 earphone and one powerbank on 25th and 26th september respectively), many supercoins and few gift vouchers in quiz time and crazy cannon games held under the game zone section in flipkart between 22nd september to 4th october and the rewards and all other winnings were supposed to be credited till 9th october as mentioned by flipkart but when i complained to them on 10th october that i have not received my winnings they kept escalating the issue and on 15th october the seller and flipkart blocked me from playing further games and also not crediting the earlier rewards telling that according to sellers update you are blocked from playing and won't get the awards too, they are telling that according to the t&cs if you login same account in different devices you will be disqualified, but i have checked many times it is nowhere written in the t&cs and they are deliberately not mentioning as to save themselves from giving away the rewards. Also wanted to expose their double standards - a person can order from same account in different devices but can't play games. If thisnis the t&c they should have mentioned in the t&cs page but nothing is mentioned about this thing there and now flipkart is not willing to help and not giving the pending rewards too. I urge you to help me getting my rewards and made flipkart to unblock me from playing in the gamezone too. Flipkart is shamelessly blocking many users like me, even when i played all the games fairly & genuinely. Also i want to mention that i played according to the t&cs mentioned by them even then they are doing such things. I hope you take appropriate action on this and urge flipkart to help me on this regard. Hoping for a quick and positive response. I'm also attaching screenshots of flipkarts response to the complaint and the t&cs page. Thanks.

Flipkart email id:- [protected]@gmail.com

Order od[protected]
I have booked a nikon camera on oct 3, expected delivery oct 13. On 13th, they inform me, there is some issue. Please give us time till oct 16. On oct 16, they ask for time till oct 17. Then, till oct 18. Finally, they disappeared. I raised a concern on chat. She tell me, she can't solve it right now. They will call back in 24 hours. I managed to miss that call and called them back. Again response will be only in 24 hours.
Now, begins the real story.
Final settlement is to cancel the order. Place the new order at new price and new payment terms (Which of course does not include no cost emi). They will refund you the difference in the form of gift voucher after you pay and receive the new order. Gift voucher amount cannot be encashed in account and has to be spent within one year, only on flipkart.

@flipkart, why is this disappointing to me as a customer and i will not trust you again?
1. You are not giving me same deal again which is no mistake of mine. Issues with your sellers, technical glitches in website, if any, are your problems. Not mine as a customer.
2. You didn't even bother to follow up about a situation where you are failing to deliver an order until i followed up. Shows poor concern for the customers and their orders.
3. Your customer care is not at all cooperative and apologetic beyond the formal figure of speech. They are like, 'this is the system. This is the policy. We don't care even if you are customer. This is it. Take it or not. Your wish!'
4. When you have booked my order, of course i trusted you and did not place the same order with any other portal. Because of your failure to deliver, i missed the opportunity to order from any other portal. Clearly, disappointing for the trust shown your brand.
5. You have also blocked my money from my account for this period. So again, i could not place another order with you or anybody else because i my money is with you till you solve the issue. Was it planned?
6. Let me not talk about getting the frustration of all this instead of joy of buying a new product during biggest festival season.

Well done flipkart! Thank you so much.

OD[protected]
I ordered 13th oct and EMI started 14th oct but till now this product is not packed and shipping, but I want to take my order under 23rd oct not accept extended delivery, neither I complained consumer forum against seller and flipkart for fraudster or harassment along with supporting staff, please remember I have all call records.

My self dr divya jain i ordered watch from flipkart my order no is od[protected] on 9th oct 2019 i received defected and missing time key setting missing then i called for return they block my account many time i called costumer care but they deline to return and the return policy of one month plz take action aganist him and help me to to return my watch im only one product returned from account and they said useally high no of return

Last month, we did ordered and paid for 2 bottles of english perfume. We have received only one bottle of the perfume. Our claim is also well supported by a video evidence. I do believe that the supplier must have omitted a quantity either with or without knowledge.
The matter remained unsolved for a long. Requested to sort it out before an authorities designed to protect consumer approchead. Some customers shouldn’t be underestimated.

I ordered my phone on 1st october 2019. I didnt got the problem till now. My order no - od[protected]. I paid 14, 399 through credit card. I ordered it on flipkart big billion day and i got discount of 10% as the amount was 16000 and i paid 14399 as a discounted price. Whenever i call they give me deadline of 24 hours. Please help me if you can

Refund has not been received till now it’s been 18 days.in the app it shows refund has been completed. I’m not happy with flipkart customer executives as they are not responding my call and i’m getting a message we could not reach you when i’m reaching your customer service representative they are disconnecting the call while talking and they are not capable of resolving issue. They are cheating customers without there knowledge

I purches a product a product zebronicg31 mother bord combo kit from flipkart on 3rd octobor. But the product was diffrent so i return it but flipkart gave me again diffrent item. So then i also tried to return product again to get refund. But flipkart reject my return requst many times and also block my flipkart account i tried to get my product mony 3515 repes but flipkart not gave my mony. Flipkart chit me. Flipkart also fraud with me. I want refund my mony 3515 rupis