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Flipkart Complaints & Reviews

2.8
Updated: Dec 26, 2025
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Flipkart reviews & complaints page 1094

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M
maheshwar1234
from Palackattumala, Kerala
Oct 23, 2019
Resolved
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Sir,
I have purchased one laptop on emi on 2nd october 2019, they promised delivery 14th. When i called 14th they said that the delivery is late, and promised on 15th. But they didn't deliver on 22nd also. I have a filed complained against it and they promised that they will solve by 22nd. When i called 22nd they simply saying that you cancel your order and with irrespective manner.
Mr balaram customer executive doesn't talk politely, he said you wait or cancel your order.
Nov 26, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2019
Flipkart Customer Care's response
Hi, We are sorry to let you know that your order for the product 'Lenovo Ideapad 130 Core i5 8th Gen - (4 GB/1 TB HDD/Windows 10 Home) 130-14IKB Laptop' has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 22 Oct 19 and it will be reflecting in your credit card EMI by 30 Oct 19. Your kind understanding is appreciated.
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    S
    saif_pathan
    from Bengaluru, Karnataka
    Oct 23, 2019
    Resolved
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    Resolved

    Address: 400102

    Order ID : OD[[protected]]
    flipkart registered Number: [protected]
    Active number : [protected]
    I Order My Realme Xt mobile on 13th October 2019 via online Online transaction,
    It was supposed to be delivered to me by 15th of oct 2019,
    Unfortunately It was not delivered to me to the promised date,
    I called for customer care, they said we will give you resolution in 2 days and It will be delivered to you by by 17th Oct 2019.
    I said OK,
    Unfortunately on 19th of Oct too, product was not delivered to me,
    again I seeked customer care, they said the same thing,
    we' re sorry sir we will give you Resolution in 2 days, your product will be delievered by 19 Oct.
    I said, Ok, NP, sometimes It happens.
    but unfortunately same thing happened again,
    date went to 21st october,
    and this time It was hectic and not working
    this time I make a call with Senior Supervisor, he said you will get a call for resolution on 22nd oct from working hours 9 a.m to 9 p.m.
    and again I did not recieved any call from your end.
    this is hectic now,
    what kind of customer care is this??!
    NP, if it is delaying but atleast give me proper customer care, and exactly what problem is making delay in my product.
    plzz contact me for resolution and if it is delaying what compensation flipkart will make for me it?
    or should I take the matter to Consumer court?
    bcoz if not getting proper assistance from your End.
    hope this time I will be helped.
    Feb 1, 2020
    Complaint marked as Resolved 
    Flipkart customer support has been notified about the posted complaint.
    Verified Support
    Oct 24, 2019
    Flipkart Customer Care's response
    We will revert on it.
    Oct 25, 2019
    Updated by saif_pathan
    No revert I have got yet, kindly provide me asap.
    Verified Support
    Dec 30, 2019
    Flipkart Customer Care's response
    Hi, We are sorry to let you know that your order for the product 'Mi LED Smart TV 4A Pro 108 cm (43) with Android has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 08 Nov 19 and it should be reflecting in your account by now. Your kind understanding is appreciated.
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      A
      anand.singh0306
      from Mumbai, Maharashtra
      Oct 23, 2019
      Resolved
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      Address: ANAND PRATAP SINGH HOUSE NO 199 VILL BHIURA POST DUBOULIYA BAZAR TEHSIL HARRIYA Basti District, 272131, Uttar Pradesh, Basti, Uttar Pradesh, 272131

      Dear Sir/Mam,
      I placed Vivo Z1Pro (Sonic Blue, 128 GB) mobile and Order Id is-OD[protected].But when i received my parcel i found flipkart send REDMI 7 mobile instead of Vivo Z1Pro (Sonic Blue, 128 GB).So i lodge complaints but still flipkart company not solve my issue and also blocked my flipkart account without any misuses.Please humble request you take any appropriate action as soon as possible because in past i never cancel any order or return any order in my flipkart account.Thanking you
      +4 photos
      Nov 28, 2019
      Complaint marked as Resolved 
      Flipkart customer support has been notified about the posted complaint.
      Verified Support
      Oct 25, 2019
      Flipkart Customer Care's response
      Hi Anand, We'd like to let you know that your recent order has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.
      Verified Support
      Oct 25, 2019
      Flipkart Customer Care's response
      Hi Anand, We'd like to let you know that your return request has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.
      Nov 28, 2019
      Updated by anand.singh0306
      Please provide any order id those i cancel it.
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        A
        alok#aditya
        from Patna, Bihar
        Oct 23, 2019
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        Address: boys hostel dr.rpcau pusa samastipur, Samastipur, Bihar, 848125
        Website: flipkart

        I bought a book from flip kart on 11 oct 2019.they accept my order, expected delivery date is 17 oct 2019. but I couldn't get my order in expected delivery date. from flip kart, informed that the order has been dispatched and delivered in few days . on 21 oct I got a text message that the order has been cancelled. When I call flip kart helpline no. they blamed me and just try to manipulate, that you cancel the order and so on...no any condition could be given by flip kart at the time of purchasing .neither in that . my product is prepaid. product can be cancelled and I got refund but I want the same product. this problem related to flip kart and seller, than why I bear it.
        Flipkart customer support has been notified about the posted complaint.
        Oct 23, 2019
        Updated by alok#aditya
        one more order with order id OD[protected] . 5 days after expected delivery date we couldn't get it. please resolved the issue
        Verified Support
        Oct 24, 2019
        Flipkart Customer Care's response
        Hi, We are sorry to let you know that your order for the product 'The Communist Manifesto' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 22 Oct 19 and it will be reflecting in your account by 01 Nov 19. Your kind understanding is appreciated.
        Oct 24, 2019
        Updated by alok#aditya
        the price of the book is hiked now who can pay the extra money that can I spend
        Oct 24, 2019
        Updated by alok#aditya
        also its not my fault . its your responsibility to manage your seller and successfully delivered the product to the customer.also according to your text message the courier facility partner was unable to deliver on my address .it means you can send the wrong data and try to manipulate whole matter. now you say that it was cancelled by seller, how it is possible that seller shipped the product and then after 5-7 days they automatically cancelled the product
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          A
          anand.singh0306
          from Mumbai, Maharashtra
          Oct 23, 2019
          Resolved
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          Address: AWAS VIKAS COLONY SATYAWANPURI KATRA BASTI UP, Basti, Uttar Pradesh, 272002

          Dear sir/mam,
          I placed vivo z1pro (Sonic blue, 128 gb) mobile and order id is-od[protected]. But when i received my parcel i found flipkart send redmi 7 mobile instead of vivo z1pro (Sonic blue, 128 gb). So i lodge complaints but still flipkart company not solve my issue and also blocked my flipkart account without any misuses. Please humble request you take any appropriate action as soon as possible because in past i never cancel any order or return any order in my flipkart account. Thanking you
          Nov 25, 2019
          Complaint marked as Resolved 
          Flipkart customer support has been notified about the posted complaint.
          Oct 23, 2019
          Updated by anand.singh0306
          Dear Sir bye mistake i provide wrong Order id please correct it OD[protected]
          Verified Support
          Oct 24, 2019
          Flipkart Customer Care's response
          We will revert on it.
          Verified Support
          Dec 27, 2019
          Flipkart Customer Care's response
          Hi,

          We'd like to let you know that your recent order has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.
          HI Team

          Order : OD[protected]
          Please note that the delivery has cancelled my order. As kept on calling and sayong cant hear or cant understand where is my address. Very Unprofessaional. hence he has cancelled the order.
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            S
            sb14
            from Kolkata, West Bengal
            Oct 23, 2019
            Resolved
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            Resolved

            Address: JODHPUR GARDENS, Kolkata, West Bengal, 700045

            5th september
            Zivame 375
            Jockey 699
            Jockey 479
            Prettycat 463
            Prettycat 455
            Zivame 629
            Myra 473
            Khadim 665
            Doctor soft 549

            13th september
            Geekdown 499
            Drunken monk 449
            Metronaught 403
            Metronaught 409

            15th september
            Gansta sunglass 256
            Gangsta sunglass 256

            18th september
            Stitch studio 398

            19th september
            Pepe jeans 520
            Roadster 499
            99 affairs 332
            Midaas 187
            Jockey bikini panty 189

            21st september
            Oye stuff back cover 170

            29th september
            Milton shine 347
            Milton flip 698
            Milton aqua 288
            Milton puro 313
            Skewers 94
            Copper bottle (2 piece) 1259

            These are the things i ordered... Total please check with your system my september pay later orders.

            And below are the things i finally took
            Gangsta sunglass 256
            Skewers bamboo 94
            Back cover 179
            Jockey panty 189
            Pepe jeans tshirt 520
            Milton aqua 288
            Myra shoe 473
            2 piece copper bottles 1259

            Total 3258 is the amount
            Rest items i had returned and cancelled, before paying the amount.

            Now tell me why i was charged 3738?? Should i not get my refund??? Do u still need more proof and details. Harassing simply
            Nov 26, 2019
            Complaint marked as Resolved 
            Flipkart customer support has been notified about the posted complaint.
            Verified Support
            Oct 24, 2019
            Flipkart Customer Care's response
            Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.
            My registered mail id [protected]@gmail.com
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              S
              Sayanmoitra
              from Mumbai, Maharashtra
              Oct 23, 2019
              Resolved
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              Resolved

              Address: Hooghly, West Bengal, 712223

              Order id-od[protected]
              Flipkart har bar bol raha haki mera money bank account pa transfer ho gayaha.. Par mera account ma pichla 2din sa koibhi payment nahi received hua ha... Flipkart ka courier delhivery mere sa 289 rs cash 2din pahle le gaye tha... Lakin pichla 289 rs abhitak nahi bapas kiya hai... Jo mana debit card sa payment kiya tha. Flipkart payment liyatha card se par bad mein money katnaka bad fail dikha diya ha... Pls aplok mera money mere account pa refund kardijiya..
              Name - sayan moitra
              Nov 29, 2019
              Complaint marked as Resolved 
              Flipkart customer support has been notified about the posted complaint.
              Verified Support
              Oct 24, 2019
              Flipkart Customer Care's response
              Hi, We are sorry for the trouble caused. We're writing about your Sandisk 16 GB MicroSD Class 4 Memory Card with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 289 has been completed on 21 Oct 19 and should be reflecting on your PhonePe account by now. Hope this helps.
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                A
                Amba Mohan
                from Mumbai, Maharashtra
                Oct 23, 2019
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                Address: Carnival info park iv, Kakkanad, Ernakulam, Kerala, 682030

                I got a mobile phone from flipkart which was damaged. Screen was broken. Return was accepted after technician visit. But pick up boy refused to get broken phone due to screen damage. I am fully frustrated to go through such a bad experience from flipkart and it's delivery service.
                Mobile cost a huge sum and it's hard earned money. Please help me on this as soon as possible
                Flipkart customer support has been notified about the posted complaint.
                Verified Support
                Oct 24, 2019
                Flipkart Customer Care's response
                Hi, We are happy to inform you about your replacement of the Moto E6s (Polished Graphite, 64 GB) has been approved by the seller. We would like to let you know that the courier service provider has confirmed the pickup and delivery of the product from your address by 25 Oct 19. The seller has ship the replacement to you via the courier service provider and this will reach you by 25 Oct 19. You can also check your order status here: http://fkrt.it/bqWLi~NN.
                Oct 25, 2019
                Updated by Amba Mohan
                Today was the supposed date to provide resolution. But I didn't get any reply from the concerned team of flipkart or Ekart who provides service. This is such a bad experience I am facing during Diwali time. Please do something immediately.

                Please provide me the replacement mobile by 26th itself.
                Today was the supposed date to provide resolution. But I didn't get any reply from the concerned team of flipkart or Ekart who provides service. This is such a bad experience I am facing during Diwali time. Please do something immediately.

                Please provide me the replacement mobile by 26th itself.
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                  A
                  akhil_2405
                  from INDORE, Madhya Pradesh
                  Oct 23, 2019
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                  Address: Indore, Madhya Pradesh, 452005

                  Sir/madam,

                  I was done an order online on 15.10.19 parcel deliver with ekart logistics on dated 23.10.19 i got an massage that your parcel delayed 3 days.
                  On the time of purchase he given delivery date 24.10.19 & on today he send the massage that we will deliver your parcel with in 3 days.

                  What type of service offered by ekart logistics. I am face very bad experience with the same.

                  Akhilesh verma
                  [protected]
                  Flipkart customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 24, 2019
                  Flipkart Customer Care's response
                  Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details and account details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.
                  Oct 24, 2019
                  Updated by akhil_2405
                  Order ID : OD[protected]
                  Please see the reviews also given by customers for the delivery by your delivery partner & his franchise.
                  Akhilesh verma
                  [protected]
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                    D
                    deepthi gadugu
                    from Hyderabad, Telangana
                    Oct 23, 2019
                    Resolved
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                    Resolved

                    Address: bachupally, Hyderabad, Andhra Pradesh, 500090

                    I have purchased 3 kurtis worth1482rs and money is debited from my account but i have cancelled it but no refun d is done so far i have lodged a complaint they said by 21 st oct it vl be resolved but on 20th that order itself is missing from flipkart account i have saved scrrenshots all my kurtis and conversation by flipkart executive abd bank details iam attaching all details kindly go thrugh it and refund my money.
                    thanks
                    dr.deepthi.
                    +4 photos
                    Nov 25, 2019
                    Complaint marked as Resolved 
                    Flipkart customer support has been notified about the posted complaint.
                    Oct 23, 2019
                    Updated by deepthi gadugu
                    i have purchased 3 kurtis and paid1482 and cancelled refund is not done and i complained regarding this then flipkart people vanished my order details from my account iam attaching all supportive files

                    Oct 23, 2019
                    Updated by deepthi gadugu
                    please refund my money some 20 calls and 5 mails have been sent so far to flipkart customer care
                    thanks
                    dr.deepthi
                    Verified Support
                    Oct 25, 2019
                    Flipkart Customer Care's response
                    Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to fetch your order details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.
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                      K
                      karri aravind
                      from Hyderabad, Telangana
                      Oct 23, 2019
                      Resolved
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                      Resolved

                      Address: H.NO:1-53-7, MIG 57, MVP COLONY, SECTOR 1, NEAR NETAJI PARK, Visakhapatnam, Andhra Pradesh, 530017
                      Website: www.flipkart.com

                      I had ordered asus rog strix laptop in flipkart on 30 th september in big billion sale. My order is not yet shipped. It shown as seller is processing your order. It was stucked there from last 4 weeks. When i called to flipkart customer care they were extending my date to resolve my issue. It happened three times. They extended from 15 th to 17 th and now it shown as 23rd october. They said u will get call from team. I didn't get any call from team till now. The promised date given by flipkart to deliver my laptop is by 14 th october. I had believe in flipkart as they deliver products by promised date but flipkart was prooved me that is wrong. I waited for a long time. I waste my valuable time. I was unable to do my project. I mailed them but i didn't get any response. Will it be deliverd to me or not? I didn't get any updates regarding my product. Please help me to solve this issue. Thank u.
                      Order id: od[protected].
                      +1 photos
                      Sep 29, 2024
                      Complaint marked as Resolved 
                      I complained against flipkart today but suprisingly i got a call from flipkart. My issue was resolved. My product was shipped. i am very happy. thank u so much
                      Flipkart customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 24, 2019
                      Flipkart Customer Care's response
                      We will revert on it.
                      Verified Support
                      Dec 27, 2019
                      Flipkart Customer Care's response
                      Hi,

                      Order id - OD[protected]

                      We are sorry for the trouble you had to go through.

                      We are happy to inform you about the product Asus ROG Strix G Core i7 9th Gen - (16 GB/1 TB HDD/256 GB SSD/Windows 10 Home/4 GB Graphics) G531GT-AL041T Gaming Laptop has been delivered on 25 Oct 2019.

                      Hence, closing the complaint from our end.
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                        Èř Bâbłû Đhãkã
                        from Mumbai, Maharashtra
                        Oct 23, 2019
                        Resolved
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                        Resolved

                        Address: Power house road losal word no.2, Sikar, Rajasthan, 332025

                        I'm order the phone but product not confirmed and no respond for filpcard
                        Payment will be done by me
                        Please answer me for my product
                        And where is my product
                        What every want do
                        Give me the my phone and solve this problems
                        Filpcard not answering and mobile handset is not confirmed by filpcard
                        So please give me the right answer and where is my order mobile phone
                        Nov 25, 2019
                        Complaint marked as Resolved 
                        Flipkart customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 24, 2019
                        Flipkart Customer Care's response
                        We will revert on it.
                        Verified Support
                        Dec 27, 2019
                        Flipkart Customer Care's response
                        Hi,

                        Order id - OD[protected]

                        We are sorry for the trouble you had to go through.

                        We are happy to inform you about the product Realme XT (Pearl Blue, 64 GB) has been delivered on 31 Oct 2019.

                        Hence, closing the complaint from our end.
                        I am order Asus rog 2 mobile on 12th Oct today 22 Oct even my order not packed.plz solve this problem

                        where is my phone - Comment #3568468 - Image #0
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                          A
                          abdul shine
                          from Hyderabad, Telangana
                          Oct 23, 2019
                          Resolved
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                          Resolved

                          Hi i am ordered a washing machine from flipkart on 30th sep 2019 9.52pm,
                          And the max delivery time given when order was 11th of oct '19, and its not done by flipkart when i am complaint about this on custmercare they are requested me to wait till 16th oct, and 16th oct i got another message we are so sorry for taking longer than expected to resolve your issue. Please provide us time till 17th oct 2.00pm, when i seen this i called again to custmer care and they requested again wailt till 21st oct, and when i called on 21st oct thet say please wait till 9.00pm, and after 9.00pm, i got another message, we are sorry for taking longer then expected to resolve your issue. We request you to provide us time till 23rd oct, 10:54am, but till now no one is call me, no one trying to address, or resolve the issue and i am also try above given numbers but call is not connected a single contact of above, so please take my complaint against flipkart delivery, consumer care, and higher authority, and please resolve as soon as possible i want a clear explanation about this.

                          Abdul rahman
                          Odrer id:od[protected]
                          Seller:omini tech retail
                          +5 photos
                          Nov 25, 2019
                          Complaint marked as Resolved 
                          Flipkart customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 24, 2019
                          Flipkart Customer Care's response
                          We will revert on it.
                          Verified Support
                          Dec 27, 2019
                          Flipkart Customer Care's response
                          Hi,

                          Order id - OD[protected]

                          We are sorry for the trouble you had to go through.

                          We are happy to inform you about the product MarQ by Flipkart 6.5 kg Semi Automatic Top Load White, Blue has been delivered on 05 Nov 2019.

                          Hence, closing the complaint from our end.
                          I have ordered Crocs Leigh Graphic Wedge W Women Black, White Wedges of size uk6 I want one size smaller that is UK5 ... It's showing in stock from the same seller but still they are not giving me replacement...
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                            T
                            Tbhardwaj68
                            from Mumbai, Maharashtra
                            Oct 23, 2019
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                            Address: Haliy mandi jaidev colony, 122504

                            My filipkart account which has registered mobile number [protected] and email is [protected]@gmail.com my account is closed for 1 year but flipkart has blocked my account, they say that i have booked the phone for myself. Rather, i am accusing them of booking for others, but it is wrong that i book the phone for my family members or book it for myself. So please help me what the people of flipkart are saying is wrong, i am also sending you a screen shot, see it.
                            +2 photos
                            Flipkart customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 24, 2019
                            Flipkart Customer Care's response
                            Hi, We'd like to let you know that our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your Flipkart account.
                            Oct 24, 2019
                            Updated by Tbhardwaj68
                            Sir, all the phones I booked were booked for my street people, Sir, how can you say this and Sir, when the account will be open for more than 1 year, I will not get my old phone bills because of it If I am getting all the phone books, I have given you money, then I have a right to take their bills as well, because of this, I am not able to put my email in any other Flipkart account, it is wrong Sir, help me
                            Oct 24, 2019
                            Updated by Tbhardwaj68
                            And Sir is saying that seeing the history of buying the phone has blocked my account, so when these phone sale come out, they do not see the limit, Sir, it is wrong that they are accusing me and that too they set the limit It has been kept that if there will be only one set of books from 1 email, then there is a problem in their system that if they booked so much, they could cancel it too. Whatever they are doing is wrong, believe me sir
                            Oct 24, 2019
                            Updated by Tbhardwaj68
                            Sir, tell me when my account will open, tell me the time and tell me that it will not open
                            Oct 24, 2019
                            Updated by Tbhardwaj68
                            Sir, when I am not able to take phone bills by paying money, then do I have to do something for my problem, Sir, or give me the money of all the phones I have booked, give me back all the payments I have given to them on time, still it is happening this is wrong
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                              A
                              ashraf1192
                              from Mumbai, Maharashtra
                              Oct 23, 2019
                              Resolved
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                              Resolved

                              Address: 73,BELILIOUS ROAD, Howrah, West Bengal, 711101

                              Hello.
                              Dear flipkartian.

                              Reference to my order no. Od[protected] of 4th october 2019 for sheffield classic sh 6006 grill (Item name) which has not been received by me till date. I had very much pressed for timely delivery as my day to day order is pending. But it seems my many requests have had no influence on your tardy working. This delay on your part has caused me considerable embarrassment.
                              The pre delivery time was 16th october 2019. If you are not able to provide a quality service, then i would recommend not to make false promises and lure customers with heavy advertisements. Which is also against the advertisement authority of the country india. Then i made a request of timely delivery and again a false promise came from your side of delivering the product on 21st october. Now i complaint again over phone, and the date extended to 22nd october 2019. Then i tweeted about your service. Now, through twitter i am told to cancel my order & re-order the same product, which i am not going to do.
                              Well, i am no more interested to buy this or any other product from now onwards. According to the right to redress and under cp act of 2019. I want my compensation of the time wasted and my money back.

                              P. S: tell your fellow flipkartian, not to give indirect threats on my personal data manipulation and data forging.

                              Regards:
                              Sk. Nizamuddin ashraf.
                              +2 photos
                              Dec 6, 2019
                              Complaint marked as Resolved 
                              Flipkart customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 24, 2019
                              Flipkart Customer Care's response
                              Hi, We are sorry to let you know that your order for the product 'Sheffield Classic SH 6006 Grill' has been canceled due to unforeseen reasons. We request you to place a fresh order. Your kind understanding is appreciated.
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                                R
                                ritesh ranka
                                Oct 23, 2019
                                Resolved
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                                Resolved

                                Address: 560100

                                Hi team,

                                Its been a very frustrating and time consuming dealing with the problem i am facing with flipkart. I had ordered for a product order no.- od[protected] dated 4th oct 2019 but yet i havent recieved the product and no information was displayed on the flipkart app as well. Flipkart has charged me for the product and promised to deliver by 6th october 2019 but has failed to do so and i feel cheated and going through mental agony because of this. I have tried contacting flipkart but its been of no help.
                                Nov 25, 2019
                                Complaint marked as Resolved 
                                Flipkart customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 23, 2019
                                Flipkart Customer Care's response
                                We will revert on it.
                                Verified Support
                                Dec 27, 2019
                                Flipkart Customer Care's response
                                Hi,

                                Order id - OD[protected]

                                We are sorry for the trouble you had to go through as the above mentioned order was not delivered to you.

                                We are sorry to let you know that your order for the product Syska HT3052K/02 Runtime: 50 min Trimmer for Men has been cancelled by Logistic due to unforeseen reasons. We request you to place a fresh order.

                                However, the seller has completed the refund on 18 Nov 2019 and it should be reflecting in credit card by 06 Nov 2019.

                                Your kind understanding is appreciated.
                                I ordered 13 oct and esteemed delivery date 23rd oct but till 22 nd oct it would not packed, very funny delivery policy.

                                product not received since 25 days - Comment #3568001 - Image #0
                                I purchase some goods in Flipkart big billion day sales on 29th Sep 2019
                                They accepted all orders and they start cancelling one by one after 15 days.

                                Out of 5 orders they cancelled 2 already.

                                Is this really a productive sales or they are just bluffing with the customers.

                                Order Id: OD[protected]
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                                  M
                                  mhelly
                                  from Mumbai, Maharashtra
                                  Oct 23, 2019
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                                  Address: E 12 Godrej Baug Off Napean Sea Rd, E 12, Mumbai City, Maharashtra, 400036

                                  I purchased a dyson v7 animal dyson vacuum cleaner and it was installed on 21.10.19.in my home in mumbai

                                  After using it for a day i was not atall happy with the suction power of the machine and called flipkart customer service that i am disappointed and want to return it as there is a return policy within 11 days.

                                  Flipkart response was that the product cannot be returned for unsatisfactory performance. They say no - return policy is there for items that are listed on flipkart website. I checked the list and vacuum cleaners are not in this list. I therefore am upset at flipkart refusal to take back the product.

                                  I wish to lodge this complaint
                                  Flipkart customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 23, 2019
                                  Flipkart Customer Care's response
                                  Hi, Thanks for writing in. We're sorry to hear that you're facing issues with your Dyson V7 Animal Cordless Vacuum Cleaner. Since the product was delivered to you on 13 Oct 19, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your return request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand authorized service center and they'll be able to help you out. Hope this helps.
                                  Oct 24, 2019
                                  Updated by mhelly
                                  i refer to flipkart's wrong response to my initial complaint .
                                  Their reply shows that they have intentionally tried to evade the complaint and here's the proof:-

                                  Firstly the Flipkart return policy is effective for 10 days after installation and not delivery and so the reply that my return request was not made within the time period is completely incorrect . The appliance was installed on 21.10.19 and so the return period is valid upto 31.10.19 . This has been confirmed by Flipkart Customer service on phone on 22.10.19

                                  Secondly My request for return was made on 22nd Oct 2019 by talking to Flipkart Customer Service on phone . This can be verified with flipkart computer records pertaining to this order .

                                  So both the above proves that on both counts Flipkart has given a wrong response and they must take responsibility for the same and accept the return.

                                  THIRDLY and most irritatingly, the " return option" though appeared clearly on my account on Flipkart, has been so programmed by Flipkart that the customer cannot exercise the option itself ! The moment you press the reasons for return preset options " problem with quality " the action does not go through. In short, the request gets deflected with a pop up saying "error " This happened in multiple attempts and when it was reported to Flipkart Customer service on phone they exactly explained that if you want to return the product due to quality issues the option will not go through ! I wonder why else will anyone want to return a product ?

                                  This is the reason why I had to verbally speak to customer service on phone and place the request officially on 22.10.19
                                  Oct 31, 2019
                                  Updated by mhelly
                                  .
                                  .
                                  .
                                  .
                                  .
                                  .
                                  .
                                  .
                                  .
                                  .
                                  .
                                  .
                                  .FLIPKART HAS NOT RESPONDED
                                  ==========================
                                  .
                                  .
                                  I have not received any reply from Flipkart to my response of 23.10.19 where I have factually pointed out the wrong information that they have stated on 23.10.19 . I am awaiting their response now .
                                  Nov 04, 2019
                                  Updated by mhelly
                                  FLIPKART has not bothered to respond and resolve my issue . I want them to take back the product and refund me the amount paid . They must honour their policy in returns
                                  Nov 07, 2019
                                  Updated by mhelly
                                  FlipKart is still avoiding and evading the issue and not replying
                                  i refer to flipkart's wrong response to my initial complaint .
                                  Their reply shows that they have intentionally tried to evade the complaint and here's the proof:-

                                  Firstly the Flipkart return policy is effective for 10 days after installation and not delivery and so the reply that my return request was not made within the time period is completely incorrect . The appliance was installed on 21.10.19 and so the return period is valid upto 31.10.19 . This has been confirmed by Flipkart Customer service on phone on 22.10.19

                                  Secondly My request for return was made on 22nd Oct 2019 by talking to Flipkart Customer Service on phone . This can be verified with flipkart computer records pertaining to this order .

                                  So both the above proves that on both counts Flipkart has given a wrong response and they must take responsibility for the same and accept the return.

                                  THIRDLY and most irritatingly, the " return option" though appeared clearly on my account on Flipkart, has been so programmed by Flipkart that the customer cannot exercise the option itself ! The moment you press the reasons for return preset options " problem with quality " the action does not go through. In short, the request gets deflected with a pop up saying "error " This happened in multiple attempts and when it was reported to Flipkart Customer service on phone they exactly explained that if you want to return the product due to quality issues the option will not go through ! I wonder why else will anyone want to return a product ?

                                  This is the reason why I had to verbally speak to customer service on phone and place the request officially on 22.10.19
                                  Flipkart has not bothered to reply my last two comments

                                  It shows they are just not bothered abourt customer greviances.
                                  I want their response to return the Dyson Vacuum cleaner without further harassment .
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                                    dreamyeyedgirl
                                    from Kolkata, West Bengal
                                    Oct 23, 2019
                                    Resolved
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                                    Resolved

                                    I got a message on the 16th 17th and 18th saying that my product was undelivered without me getting a call from the delivery person. Why???!!! And it's the 23rd and i haven't yet received my order. Why???!!!
                                    Plus now on logging in it says that my account has been blocked. Wth!!!
                                    Like the customer care is like okay we're resolving this with their words like effing pacifiers. I don't want false promises. I want my order delivered. I want my account reactivated.
                                    Jan 4, 2020
                                    Complaint marked as Resolved 
                                    Flipkart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 24, 2019
                                    Flipkart Customer Care's response
                                    We will revert on it.
                                    Verified Support
                                    Dec 27, 2019
                                    Flipkart Customer Care's response
                                    Hi,

                                    Order id - OD[protected]

                                    We are sorry for the trouble you had to go through as the above mentioned order was not delivered to you.

                                    We are sorry to let you know that your order for the product IN Love Printed Women Round Neck Brown, Pink T-Shirt has been cancelled by seller due to unforeseen reasons. We request you to place a fresh order.

                                    However, the seller has completed the refund on 07 Nov 2019 and it should be reflecting in credit card by 19 Nov 2019.

                                    Your kind understanding is appreciated.
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                                      K
                                      koushikhalder
                                      from Kolkata, West Bengal
                                      Oct 23, 2019
                                      Resolved
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                                      Resolved

                                      I have created flipkart account two years back with a mobile number 906265xxxx. Few months ago i lost my mobile number.

                                      The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
                                      Please do suggest me to update my new mobile number to my flipkart account
                                      Nov 23, 2019
                                      Complaint marked as Resolved 
                                      Flipkart customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 23, 2019
                                      Flipkart Customer Care's response
                                      Hi, We would request you to log in to your Flipkart account via desktop/laptop by clicking the below-shared link to update your email Id or contact number: http://bit.ly/1NUfv6R. Hope this helps.
                                      I was a flipkart plus member and I purchased much more things from it but suddenly in the month of August, Flipkart blocked my account without any genuine reason and now they are increasing my pay later amount per month. Now my credit scores are decreasing continuously, please provide me access of my account

                                      unable to update email address and mobile number due to not having the old number - Comment #3568081 - Image #0
                                      I ordered a LG TV Vide OD[protected], my expected delivery date was 09/10/209, but till date not delivered my product.
                                      I m booked Redmi Note 7S (Sapphire Blue, 64 GB) in 01st Oct 2019.

                                      Delivery date expected by 17th Oct 2019. But Today 18th Oct 2018.

                                      I didnot foud Mobile Handsets.
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                                        G
                                        Ganpatmnaik
                                        from Morjim, Goa
                                        Oct 23, 2019
                                        Resolved
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                                        Resolved

                                        Address: H.No 1244 kannaikwada morjim pernem goa, North Goa, Goa, 403512

                                        Order place for washing machine 19 sept 2019 get delivered. Machine found faulty. Had put for replacement. Max expected date given for pickup and delivery 13 oct 2019. But till date 23/10/2019 nothing has happened. Had called flipkart multiples times. But every time they postponed. Finally i decided to cancel the product but they are not accepting my request.

                                        Please help me. I face lot of problem for this one month without washing machine.

                                        Their detail is given below.

                                        Replacement accepted
                                        Replacement id:
                                        [protected]
                                        We'll pick up the item you wish to replace by oct 13

                                        Replacement
                                        Godrej 5.8 kg fully automatic top load g...
                                        Color: grey
                                        Seller:
                                        Omnitechretail
                                        ₹10, 503
                                        Delivery scheduled between 08:00 am - 09:00 pm on oct 13
                                        Your item has been picked up by courier partner.
                                        Installation and demo
                                        Free
                                        Expected by wed, oct 16th '19
                                        Nov 25, 2019
                                        Complaint marked as Resolved 
                                        Flipkart customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 23, 2019
                                        Flipkart Customer Care's response
                                        We will revert on it.
                                        Verified Support
                                        Dec 27, 2019
                                        Flipkart Customer Care's response
                                        Hi,

                                        Order id - OD[protected]

                                        We are sorry for the trouble you had to go through.

                                        We are happy to inform you about the replacement of the productGodrej 5.8 kg Fully Automatic Top Load Grey has been delivered on 29 Oct 2019.

                                        Hence, closing the complaint from our end.
                                        When can you revert me?
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