Flipkart Complaints & Reviews

Dear sir / madam,

I am writing to you to raise an issue about: computers and consumer electronics

The issue that i have experienced was: i purchased huawei mediapad m5 lite that comes with a stylus as displayed on your website (Exhibit 1). I purchased the same and the same got delivered without the stylus. The invoice (Exhibit 2) however clearly mentions that the product comes with a stylus.

Here is a series of things that have happened since then:

1. Your website clearly said the product comes with a stylus (Exhibit 1).
2. I purchased the product on 29th september during your big billion days. The invoice is in exhibit 2.
3. Before the product was even delivered, i noticed that the other customers have been given the product without stylus. This could be seen from the product reviews on your site. (Exhibit 3)
4. To avoid the same issue, i called up your customer care to ensure the product comes with a stylus. Audio clipping is in exhibit 4.
5. The product was actually delivered without stylus inspite of the assurance.
6. I contacted your team and they also sent an assurance in the form of a text message that i will get the link to request stylus before october 25th. (Exhibit 5)
7. Till now, i haven't received the same.
8. I filed a grievance with the national consumer forum for this. Your team closed the same without any resolution. (Exhibit 6).
9. I got in touch with your customer care this morning but i got contradicting responses that didn't help. The audio clip is in exhibit 7.
10. The most questionable act is changing the product description and the listing itself to make it look like you never intended to sell stylus along with the tablet. (Exhibit 8)

It occurred on: 29/09/2019

1. Refund my full amount by taking a return of the product.
2. Compensate me for my loss.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Praveen kumar

: od[protected]
:

B122, sector 67, noida
Noida
201301

Hello sir,
My name is sanchita i'm order pisara woven kanjivara red color saree order no:- od[protected] price is 699 rs.
Im order this saree with diwali offer and gifted to my sister when i'm open this saree there is no blouse piece and when i'm checking flipkart application on my moblie and details this product already mention this saree blouse pices and also checking customers review and photographs with same saree with this blouse piece and also checking product details page the model wearing wit the blouse piece how it's possible? My product not added the blouse piece. I'm requested for replacement this saree again i'm received this saree and i'm checking this saree again blouse piece not there what's going on flipkart is that you service provided to your customer. I'm talking your agent pratik he said me replacement not possible if you return this product and get this refund and he raise a request to return without my permission it's a damm # service to you flipkart. I'm order this product to gifted to my sister i'm not return this product but it's a very bad experience im already paid this amount and your flipkart customer agent said mam your return this product. I don't want to return the product ok i want this full amount refund of my product it's like a harassment to your customer filpkart. Yesterday i received call back from your esscaltion department she said ok mam we trying to help you and she said sorry from us we will call you tomorrow till now i'm not received call back from you. If you not giving me the resolution so why you promised me hun. This is not a solution to return this product. This is not my fault to order this saree. This is really big harassment behavior service provided to your customer filpkart. This is seller mistake to not provided the original item. Why i'm returned this product. I'm your valuable old customer. I just wanted to request you refund my money back because it's a mistake from your side. Kindly do the needful. I hope you will provided to correct resultion
Thank you. I'm also attached screenshot of the product images

Sanchita
Mobile no - [protected]
Email i'd - [protected]@gmail.com

I received the product i. E 'hindware sabina blk 60 wall mounted chimney (Black 1100 cmh/ m3/h)', on 21st october'2019. Within 15-20 minutes of receiving my product i request for the return as the product is broken. But then my request got cancelled. I have also called the hindware's technician who visited my house and confirm that the product is broken.
Further i have called the flipkart customer care about 4-5 times but in vain. One time the customer care executive put my call on hold for 38 minutes.
Customer details:
Mob no: [protected]
Name: ravi jha

I have ordered allen solly slim fit men black trousers with size 38 it is larger size for so ihave contacted flipkart customer care and requested for exchange and it got delivered today (25 oct 2019) but i got size of 34 and i called back to flipkart customer care for the reason and they checked the call recording and informed me that it was a mistake done by agent who speaks with me and requested for sorry for the issue, and i ask the agent to connect to his manager by that he connects his floor manager named swapnil and he informed let me check and help you but he disconnects the call, and called back again but a lady attempted the call and mentioned no manager are free right now to speak call us later like that i told her iwil wait its ok but she disconnects the call. I want to raise a complaint against them and below ihave mentioned the order number and name of the product.

My order id is : od[protected]
Product name is :allen solly
Slim fit men black trousers.

I bought a new phone that is samsung a50 a week back on the very second day itself i started facing too much of heating issue and i request for a replacement of the product later technician came and checked regarding heating issue which reached 47°c without using internet & the heating is too much while using net where the technician ignored my words saying we can check by this was only it was according to the policy only... When asked for the return document they don't have any such documents with them and they say it should be atleast 50°c or above later they rejected my request saying the issue has been resolved wherein it isn't resolved yet...

Again i tried for replacement and they made me to wait for 3 days saying once again the technician would be visiting to check the mobile and since i work in a pvt ltd company we don't have the option to go and stand with the technician for half and hour or more since he would be checking the heating issue by taking video for half an hour... Still i thought of taking half day for this and kept waiting and at least received a message saying the request is canceled
No one is responding properly neither the flipkart executive nor the technician
Since i was moving out of station i tried myself by taking video for half an hour or so by switching on the data where the mobile reached upto 50°c yesterday... I am having the screen shot and video of it where i would be sharing later...
If we ask flipkart they say according to policy we have to check the mobile if we ask the technician they say according to policy we have to off the data and check with heating issue, when asked for those so called policy they aren't having any such written one.
I humbly request you to help me by solving the issue since i am not able to use the phone as normally like other mobile...
26th is the last day for replacement and i am going to my native today where there is no proper availability of network also...

I ordered during big billion day sale, but flipkart failed to deliver for 20 days and then cancelled the order themselves!! Why cancel after 20 days? If you cant deliver why sell in the first place? Customer care is absolute # and logistics is crap!! Not sure how many more customers get cheated like this!!
I am been cheated and i would like to claim compensation. When i have spoken to customer care they committed product to be delivered in 24hrs, i want to file case of fraud against flipkart!! This is not the first time flipkart has cheated not 1 but 2 orders also more than 10 orders they have done the same.

Hi,

I bought the thomson tv smart 40"from flipkart, ideally it should delivered on 17th oct, 2019 but it's get delayed till 20th and installed on 22nd oct, 2019.

When i try to return this product they upfront rejected my return and said its our policy.

When i called to customer care, in that case one of the executive named as"shashank"replied me that" no matter you will buy product from flipkart or not", means flipkart does not respect there customer.

Also, as this is the thomson tv and its after sales service is very worst hence don't want to continue with the current product.

Please help me.

Bought a cricket bat on flipkart sale for dusshera, was supposed to get it by 16th, they extended the time to 22 & then 24th.. Later they said that the seller cancelled the order. Flipkart told me to reorder it, when i bought the price was 499 on sale now it's 2999. What should i do now
They wasted my time. Flipkart order the same bat for me.

Within a flipkart policy 10 days replacement i am placing replacement request and call many times many complaint against defective product but flipkart seller denied my replacement order two times without checking my mobiles no one person come and check out
They just said me next 48 hours... Next 72 hours and so on due to this service of flipkart i am tired an not interested in flipkartproduct very bad experience from flipkart in future no one product buying from flipkart please refund my money

I am getting defective product from flipkart and i am placing a replacement order within the flipkart policy but they denied two times my replacement request. No one person from flipkart or technical person come and check my product and they directly cancelling replacement request within a policy so i am placing complaint against flipkart national consumers... Because of bad experience in flipkart i am not interested in flipkart so refund my money now i am not purchase any product from flipkart

I have ordered a shoe from flipcart. They delivered it after on 11th day of order that is too much time. After this much delay they have sent wrong product (same product but color is differ and used product). I complained on flipcart support and they are saying that ' we can not replace it'. Its meen whatever flipcart will deliver we have to use it.

Flipkart Internet Private Limited selling a product in Electronic and Accessories category named as Boat Rockerz 255F Bluetooth earphones Red Colour at a price higher mentioned than the official website.
MRP: Rs. 1, 109.00 (Boat Website)
Mentioned Price: ₹1, 599 (Flipkart Website)

Difference: Rs 500

So please don't let them cheat the customer by fake prices in offers such as Big Billion day,...

I placed this order of nivea grooming kit last wednesday 23rd oct and i received it on 24th between 2 - 3 pm. After receiving the order i found that there was a big hole in the box. After opening the box i found that there were 3 items missing from the kit. It only had the shaving foam and the deo. The other 3 items were missing. It’s seems to me someone has opened the box earlier as it had a big hole in the packed box. And this product has no return policy. Kindly address this issue as soon as possible. My contact email is aditya. [protected]@unb. Ca

Recently i have ordered 5 blankets from flipkart. Order id: od[protected]. It was delivered today. Full payment done through cod. After receiving the order it was found only 2 blankets inside the package. But in the order history it is showing all 5 of the blankets have been delivered successfully. This is highly not acceptable as payment was given for all the blankets. And if i want to return the item how am i supposed to return 5 blankets when i have received only 2 of them. How will i get my refund amount.?

I purchased LG 32inches led tv on 16th oct 2019 and the delivery date is 23rd oct but on this day delivery agent or courier agency are not delivered my product to my home address . They advised me to handover my product at courier agency answered recklessly by courier agent on phone conservation. so, I called flipkart customer care they given new derlivery time i.e. on 24th oct but on that day also my product was not delivered

My Flipkart order no. is OD[protected]

I had receved only 01 nos. black Jeans inside parcel against order for 02 nos. Blue & Black beans.

I cancelled the order, delivery boy came to pick up and told you lodge the coplain as it is only 01 nos. Of jeans instead of 02 nos. Jeans.

It's totally harasment to customer and putting bad impression. I want to resolve shortly at any cost.

With reference to Order ID OD[protected] and discussion with your customer care executive, I again reiterate that the product was not attempted to deliver to me and cancelled without making any prior contact. A number of my other product were delivered earlier at the same address when I ordered with my other number [protected]. I think it a serious lapse of service from Flipkart delivery partner.

At the outset, I'd like to mention that your customer care service for travel bookings are extremely disappointing and ridiculous.

I made a complaint on 28th September that I didn't receive the cashback of 10% as I did the payment through the Axis Bank Debit card as per the offer.

I made two bookings and I didn't receive cashback on both of them. The Booking details are as follows:

1) Prakhar Mittal (Booking ID - FF[protected]
2) Jatin Sharma (Booking ID - FF[protected]

My Flipkart A/c Details - Name: Prakhar Mittal (+91 [protected])

Please rectify my problem as soon as possible.

I wonder why incompetent players are allowed in the travel bookings market by the concerned authorities.

Please call me on the abovementioned number if required.

Thank You and Regards

Hello There,

I have brought this product, ' 'Huda Beauty HUDA SET OF 12' on 15th Oct '19 and it got delivered today 24th Oct '19. I am completely unhappy with the product.
- First of all the pack is so dirty
- all shades are similar
- when i opened 1 tube, it is already dried out and not able to apply because i[censored] start applying on the same place it starts erasing already applied layer.
- It is giving burning sensation when it applied over the lips/skin
- the odor is horrible.
- There is no expiry date mentioned on the product.

THIS IS THE WORST PRODUCT I HAVE EVER GOT FROM FLIPKART.
There is NO Return Process for this product.
I WANT MY MONEY REFUNDED RIGHT NOW.

We have placed an order on 28th sep for mi tv and after various unresolved complaints got an answer to cancel the order. None of their staff including an useless managers who do not have authority to speak to a vendor or a logistics team for the status. Three complaints lodged inthe time frame of 25days but none of them was resolved. To our disguise we get a call from the logistics team and force us to cancel yhe order. Very very pathetic, unprofessional, unethical customer service without any resolution for 25 days. Orderno - od[protected]. I have paid for the order and the money was with flipkart for 25 odd days which proves they only care about money but not customer.