Flipkart Complaints & Reviews

Hi,

On 26th aug 2017 i paid for a flipkart first subscription (Invoice number #[protected] which was valid until 27th aug 2018.

On 31st july i received an email from flipkart informing me that my flipkart first membership has expired even though there was nearly a month remaining. This was done without any prior notification or providing an alternate. On 15th aug flipkart introduced a new programme flipkart plus.

On contacting customer service about the issue i was informed that they cannot do anything since the new programme has already been implemented and they can only take feedback.

Thanks,
Roshan

I purchase classic plus model of eureka forbs. But item is not seel pack and accessories is missing. I want refund but the not resolve my issue. When I do request of refund again and again rejected. The service is not batter then past. Many time I purchase product and product was good but these time I want refund bcaz product model is old and accessories is missing. And I want different model.
Thanks
Regards

I had ordered a phone (Google Pixel 2 XL) on 13th May 2018 and applied HDFC Credit Card offer with Rs. 10, 000 cashback after 90 days. But however the cashback has not been credited to my card and Flipkart's customer care team has not been able to give me an explanation for the same.

My account has been blocked by Flipkart in parallel and the reason given is "unfair use of the offers under our Token of Apologies policy". I have been making several attempts to understand the real concern and address it. But Flipkart has sued me without looking into this matter what so ever.

So in that case can i also ask the company to shut down its operation for making unfair use of customer's trust.?
Every single time I called Flipkart customer care the call would be escalated to 3-4 level of seniors and then the call is cut abruptly saying "the concerned team will get back to you in 24-48 hours".
Till date its been more than 2 months I haven't received even a single RELEVANT mail or a call back from the concerned team in order to resolve my issue.

I have been a customer of Flipkart for the last 5 years and have never received any intimation or problem with any fraud. Month after I ordered an expensive phone with Rs. 10, 000 cashback the account is blocked and cashback is not given.
I am forced to perceive this as a cheap trick by Flipkart to hold possession if what belongs to the customer.

My account was blocked on charges of getting Rs. 500 as compensation for a faulty charger. The money awarded by them is still in my wallet. But in my case Flipkart has cheated me and held possession of Rs. 10, 000.
What is the penalty for this.?

Just because Flipkart is a Online Shopping Mart giant, Can no action be taken against them.?

I have also given Flipkart the liberty to prove me guilty and I shall accept their decision with due respect. But without looking into the issue, blocking the account and not crediting the cashback is not justifiable by any law despite the customer having made several attempts to resolve the concern.

The incident number given to me was - IN[protected]

I believe this forum would be able to address my concern and help create a platform where Flipkart will reach out to me with an open mind to understand the real concern.

Thanks.

My mobile without any damage... Some gum got stuck little old. For that they are telling it is not eligible for exchange and mobil got damage. It is working properly, screen is also not got damaged. Then for what purpose flipkart is giving exchange offer and why are they expecting new mobile for exchange offer. I will never buy a product from flipkart and i will tell all my colleague not to buy any product from flipkart as much as i can possible, if this issue is not been resolved

I ordered fristo hand held bag of red and black on 18th august. Order id od[protected]. Having receipt the bag i got its zipper totally defective and inside is giving very old look. I do'nt like this bag and also bag has no brand logo only has a tag. I would like to replace it with fristo hand held bag of black, tan. Kindly check the zipper before dispatch.

I would like to get the bag before 25th august since i have to gift it on 25th aug'18

I brought a 'cengage chemistry combo set of six book' of rupees 3, 400 whose order id is-OD[protected] on 20/07/2018 from FLIPKART. But I get other book on 02/08/2018. when I complaint about this they agree for replacement but in replacement I doesnot get the product that order. when I complain again about this, they agree for refund but I does not get refund or replacement until 20/08/2018. So please help me get get my refund.

Sir i purchased vu premium smart 80cm (32 inch) hd ready led smart tv with order id od[protected]. Item delivered on time but installation engineer still not come i am awaiting for installation & demo engineer. The jeeves company reschedule the appointment three times.
Now the appointed engineer not receiving my calls while he gives me the time between 10am-11am yesterday.
Please do needful.
Thanks

I havent got any delivery for the product but i got delivery message for the same. As well i already had asked not to deliver on sunday as it is my office address then too it was deliver on sunday at 9.57 pm. Which is wrong. I need the product by today anyhow as it was supposed to be a bdae gift which i wont be able to get done today. Iwant the peoduct any how. I dont have any contact no for ekart delovery sytems also where ican ca and answer. I want my product within 2 hours in my hand.

Heating issue in the device and technician visited to us but not satisfied with the resolution given to us we are still facing the issue. The technican doesnot provided the proper solution. I want replacement for my product or get my money refunded back.
The product i used is doesnot worth the money and thats why i am submiiting this complaint. Please contact me as soon as possible.

I complained to flipkart when the product came, it's charger was getting heated. They send an engineer to check who said it's okay and happens with every mi phone will be good within a month but if the problem continues please get to the store and get it replaced. Now the problem ia still there but the company says its a physical damage and is irreplaceable. What should i do?

I purchased google pixel 2 xl phone during the big shopping day sale on flipkart. They had mentioned that there would be 10% cashback if you use hdfc debit or credit card. Below is the offer link

https://www.ndtv.com/business/flipkart-big-shopping-days-sale-from-may-13-discou...⇄

As i still have not received the cashback of 10% in my account, i asked flikart and they have started giving reasons. I need to know why the hdfc cashback has not been received by me

My email id is [protected]@hotmail.com

Hello,

I ordered a samsung on max mobile device through flipkart.com on 18th aug 2019 in the morning for rs.12, 560 including the rs.70 for express delivery within 24 hours the next day on 19th august 2018. Waited all day at home in lieu that the mobile phone shall be delivered within the guaranteed time. There was no update, neither any tracking number provided from flipkart and when i saw there were no delivery or response i contacted the customer care where it was informed me that they don't have any information of the package and it's a mistake of the seller. I thought flipkart a medium as a seller and is the platform to regulate/maintain selling and buying with their guaranteed assurance on deliveries. The customer care department executive told me on/by 22nd of august i am supposed to get an email as resolution whether i will receive my package or not and asked me several times whether if i intend to cancel the order. When i asked that if the money got deducted from my bank account instantly, will your company reverse transfer it back in my account... They said it is not our company resolution and shall be informed when they will do that. I didn't cancel my order understanding the policies through their faq that the money shall be withhold in their account which i can't transfer back to my bank account but to purchase products from their website amounting the same.

I asked the representative to transfer my call to a senior supervisor who after a discussion assured me that the product will be delivered on 20th august 2018 as he has updated the same with the seller and courier partner.
He was supposed to send me a text after the call ends with the complaint number which i asked for which till now has not arrived.
Instead by force they had sent me an sms mentioning that "we have escalated your issue to the concerned team. We will resolve your problem by 22 aug, 9.00 p. M. You will get a call from a number starting with +9180679" which was supposed to be resolved and the manager assured me that the mobile phone will be sent to my door step by 20th august 2018 (All voice files can be retrieved as proof).

I would request the authorities to look into the concern where many customers/consumers are been deprived of their services they should be getting and it's an harassment and deep physiological torture & agony for the one who are waiting for the product which they require urgently and ordered for so with their hard earned money.

Company :flipkart.com
Their verified seller: truecomretail

Below is the screenshot of the backend notification from #flipkart.com

Thanks
Abhijit ray

I ordered honor 9n from flipkart on 14th of august, i was supposed to get my product on 19th of august which is already way too late but i waited for it.
But product was not delivered on 19th of august and when i called them they told me due to some issue your product might be delivered in next 5 days.
I was like what the heck you guys are taking 10 days to deliver a product which is already in india. Just tell me what kindaa of service is that.

Here is my complain id as they told me:- in[protected]

Worst service ever by flipkart.
I placed an order for nokia 7 plus with order id od[protected] on
11th august. They provide me promising delivery date of 16th august but my
Product was still not shipped. When i complained about this to customer
Care on 15th aug they told me they will come with update on 18 aug. Again i
Called on 17th aug to know about update and they again give me next date of
Update and that is 21st aug. Now today i got call from one of your costumer
Executive and he was saying to cancel the order.

Hello team,

I placed an order on 16th aug, 2018 for 2 pack of ovulation kit & received on 19th of aug, 2018 but not the same product, instead of an i-know ovulation strips, i got 2 pack of bigen men's beard color!! It's really disappointing to see such a pathetic service from flipkart.
Either you should replace the 2-bigen men's beard color with 2 pack of i-know ovulation strips or assure me a refund.
Product details: i-know ovulation strips
Order no.: od[protected]

I ordered a baby red skirt on 9-8-2018, it was delivered next day but it was used product and without price tag, we requested for return but it was refused by saying that it does not have price tag on it. I have complained regarding this to flipkart customer care many times but it is of no use, they just give some reason and take no action on my request. Kindly takr action on my complaint, order id od[protected], e mail id : [protected]@gmail.com, mobile no. [protected], navneet kumar

Hello team,
I have pending our paylater amount, this is 2nd time issue with me,

Flipkart block our account for high return before our duedate,

But flipkart paylater customer care call me and i told that our account has blocked, but we want to paid our due amount, so tell me how can i pay our dues amount, they told me within 48hrs they resolve, but they didnt resolve and send me sms that they take legal action on daily basis (Harrasment with me), so please resolve that issue and reverse late fees because this is not my fault, flipkart block our account before due date,
Kindly resolve asap
Thanks
Ashok kanda
Ph:[protected]

Order no: od[protected]
Order deliver date: 8-aug-18
Return requested date: 8-aug-18

Sub: damage product received from flipkart

Dear team,
I have requested for the return but no one came to pick the product and finally return got cancelled automatically.
Do you want me to come to your office with the product.
This is totally fraud service by flipkart.
Do you want loyal customer or not. Can you do something for resolving this issue.

Customer name: vinay sharma
Contact: [protected]

On 13th of aug wishmaster has come to deliver new mobile and pick up old one. But he has declined to pick-up old one and further informed me to talk with flipkart and raise one more pick-up request and he will come back after 2-3 days. He is not even checking the phone properly. I am not sure how flipkart has selected him as wishmaster.
After this i have called flipkart persons and they told that they are raising an incident request and assured me that a resolution will be made by 18th of aug.
Meanwhile flipkart has cancelled my order and refund initiated.
Today, when i spoke with customer service persons they stated that hey can not do anything further in this regard and wishmaster decision is final. If required i have to place fresh order.
The exchange value i got in previous order was 4500/- and if i want to place new order i am getting 500/-. This is completely cheating.
If i have to place a new order then i should be provided exchange value of 4500/- as before because i am eligible to avail that earlier order and this is mistake of flipkart

Sir/madam
I have purchased mi led tv 32 inch from flipkart. They did not installed as per given date. So i have check myself tv is it ok or not. But tv found faulty display it shows dot/spot on display. I have requested to replacement to flipkart but they denied for replacement because tv is check by myself. Now they also dernied for installation.
Please help me for replacement of this tv unit. Involve copy is enclosed here.
Thinking you