Flipkart Complaints & Reviews

I have ordered a bedsheets from flipkart
I got the product but when i washed it first time, whole colour came out and bubbles formed on cloth,
The materials was probably third class material,
We considered flipkart as good brand and ordered this and what i see today is like fooling all indians.

Basically flip kart don't have any control on their quality as they are supplying directly from someone else which they not even verify who are they and finally we get cheated like this.

My order number is od[protected]

I ordered asus zenfone max pro m1 with exchange offer. The pickup guy came and took photo of my mobile and sent to someone. Then immediately said, he is not going to take the exchange mobile and denied to process the order. I asked him what is the problem as there is no problem with the mobile. But, the guy kept on saying i know there is the know problem with the mobile but as manager told me not to take, i wont take. (He even said, he would buy the mobile offline if i would like to sell him, but not as part of the order as his manager said so) when i told him that i will escalate, he said i can do whatever i want but he is not going to process the order.

And now, i have placed multiple complaints on this. The agent who came did not take the mobile (Which is absolutely in great condition) saying his manager told him not to take the mobile. And when i raised the complaint, one person called and said they updated it as we (Customer) rejected the order. And now the status is updated, exchange product is not working. Is this some kind of rowdies behaviour playing with customers? How can they update whatever they want? During this, my money is blocked in for 15 days. I cannot buy a mobile any where else due to this. This is absolutely ridiculous and insulting customer. I want an explanation about this in written. You cannot take customer for granted and play around.

I have ordered a toy gun from flipkart, from vivaan toy, today i have received my toy gun for which i have paid 374/-, but the product which i received is third class, it's price is approx 70-80/-... Plz take action on vivaan toy, and arrange to refund my money... This type of vendors are not good for your flipkart website, they giving bad product to your customers, which leads to down your site name... Plz take urjent action on vivaan toy who sell worst product from your site...

I ordered moto g5 s plus mobile on 29 aug 2018 and expected date to deliver is 1 sep 2018 but my order is not deliver yet. So give me a compensation on order id
Od[protected].
The important thing is that when i sent email on flipkart then there is no response from flipkart now what can i do
I am stuck between these critical situation. I request to you that please give me compensation so that i will trust on consumer court.

Mr. Bansal

This message to you is from an ex-loyal customer of flipkart.

Before i put forth my issue, allow me to bring you abreast of the situation.

On the 29th of august, there was a flash sale on flipkart for poco f1 by xiaomi. I ordered that phone with cash on delivery as a medium of payment.
It was scheduled to be delivered on the 31st of august.

On the 30th of august, i spoke to a customer service representative of yours who told me regarding a prepay option which i will be able to find on the order before it gets out for delivery.

On the 31st, around 11:00 am, i paid for the phone and at 12:00 pm, i got a call confirming the delivery. The wishmaster asked me to pay him in cash.
I told him i had made the payment already and he said he can't deliver unless the payment is updated.

I spoke to another representative of yours who told me it'll take 8 hours to update.
Even after 24 hours, there was no delivery.

On the 1st of september, i spoke to another representative to confirm. He said that the payment was updated and i'll get the product by 7:00 pm of that day.

Today, while i am writing you this, is the 2nd of september, i spoke to the wishmaster and he has said that he won't give delivery today because of rain in the city and office being closed.

So, now that you know the situation, let me tell you my issues-

A) if there is an issue with your network with the seller, why isn't there any notification for that to the customer?

B) if the payment updation takes time, why isn't the prepay option limited to a specific time period only. Eg - 12 hours before out for delivery, so that it can be updated.

C) is this the quality of customer satisfaction that you promise? I have a paid product with delayed delivery for two days and another expected day and you let them wait because there is a bit of rain in the city?

Rest assured, i know it might not be a big thing for you as you are an organisation of innumerable customers.
Yet, today, you lost a loyal one.

I have order opposite f9 pro 8 to 9 days ago from date 02.09 18 against replacement of my old phone oppo af37 but delivery boy name sapan did not deliver my mobile stating cover mark at back of myobile to be replace. I have complained to customer care but they said it will take some time to listen to my problem up-to 7th september & why should i will wait for so long & returning back my amount. I want my money immediately. My mobil no [protected]

Sir a flipkart seller named konde products and services private limited cheated me via flash sell event
According to flash sell banner they showed a phone with 16+5 mp camera and 16mp front camera but after placing successfully order they changed my order without informing me to a degraded level phone having camera configuration of 13+5mp and 8mp front camera.
In this phone the camera quality is very bad so i requested a refund /replace with the actual price.
On this request the flipkart costomer executive said they are unable to replace so they will refund money and initiate the pick up in next days.
But next day i called to customer care and they said return is rejected. Daily they are saying that they will provide resolution on or before next day but this is the wording i got daily with no results.
After long term chatting with flipkart executive i felt they are only want to disturb me and not want to refund my money.
The flipkart shown that the seller is asus
So i called to asus company to return the product but asus company said this is a flipkart seller so they can't help.
Flipkart is selling this product now from a different seller so nobody is hearing my voice.
The truth of tech visit is they send people having not it knowledge and if 1% chance of tech visit to accept the problem
Flipkart neglect it and cancel the return request in most cases. (You can see this on product page reviw and facebook fan page where thousands of costumers have same problem)
From the delivery date i tried my best to return this fraud seller product. But daily they recieve call and hold me.
Daily 5 to seven hours calling changed my patience and now i want to file a case of fraud by the company flipkart.
They after five days of continuous chat said to tech visit by seller which is not want to return the defective degraded product.
Now flipkart blocked me to send chat call or email to them and thereby i am calling with a different number (They now connected this number to account from which order is placed and deleted order details from [protected] [protected]@gmail.com account.
Please help me returning this item and my hard incomed money.
Arti chauhan
Hardoi

I booked a case junction tempered glass screen guard for redmi note 4 on 29/08/2018 and was delivered the parcel on 31/08/2018. But after unpacking it i found the item to be misfit to redmi note 4. It is smaller in size. I am sending the picture of the item after placing it over the phone. I have not opened the upper cover of the screen guard.
I have already made payment in cash during delivery.
I am aggrieved and want a to resolve at the earliest.

I ordered (Od[protected]/08/2018) on flipkart for the t-link tl-wr940n wireless n router latest version that is shown on flipkart web site. But the flipkart and seller retailnet shipped older version that has only one led indicator. But in the flipkart site shown that the router has multiple led indicators. It seems, even flipkart not doing proper checks whether the seller shipping the right product or not. Flipkart is selling older version devices by showing latest versions on website. It's kind of cheating. Even not received right help from the flipkart customer care support team. They wasted my time, simply they are asking to take the refund, but i requested for the correct device which is shown in the flipkart site. Please help me to get the right device that is shown on flipkart site.

I have not ordered anything on flipkart but received the product by means of cash on delivery. People in home thought i have ordered something so they received and paid for it.
But when i came to know i called their customer care and i was terrified to know that they can not do anything in this.
Now after talking to the customer care they are saying i am supposed to keep this order which i have not ordered and i dont want to keep it but im not having any other option.

Order id - od[protected]
Tracking id - fmpc[protected]

Above are the details of the order which came to me today which i have not ordered in my address.
Name and addresses were correct so my family took the order but i have not placed any such order.

I had ordered fossil watch of rs 10, 395 from flipkart and instead of the real product i got the soap inside the packing. I launched the complaint on same day within an hour about the product but the complaint the team asked me to do wait for 12 maximimum days for the resolution... But till today it has been more the 16 days and my money has not been refunded yet because of which i have i am being harassed as an customer as i have to tell all the details again to customer executives daily and they give further date for solution.. I have even made the video o[censored]npacking the product but no support from flipcart... Facing the trust issue with flipcart

Have recently bought a kids bicycle from flipkart. Productc received is damaged. I called the customer care and have a return request the same day that's 18th august. Return was accepted. Promise pick up date was 25th august 2018. Called up the customer care on 23rd to check the status and was asked to wait till 25th. No-one called for picup and had to contact customer care again. Got to know there's some system error and will be sorted by 01st september. Email confirmation was sent on some email i'd which is not even registered. I used my number to login.

Have been requesting customer care everyday to update my email i'd and got a mail asking to share the images of damaged product. Did the same on 29th. Still no resolution given till today. When called the customer care today got to know new date for resolution is 3rd sep as in system delivery confirmation is not done.

It take less than 24 hrs to update delievery in system but they are not doing intentionally.

While discussing with seller about the issue, he agreed to take the product back but flipkart is troubling by saying seller doesn't have return policy.

My money is struck and i am been trouble unnecessarily.

Please help me with issue.

Regards
Dipti kalra

I bought a pixel 2 mobile on flipkart, they says that the 8000 cashback applicable for hdfc bank debit card, but the cashback will credited on after 3months to bought a phone, after 3 monts the amount will not credited, asked for customer service thy says the offer is not applicable for you, what can i do... The website is full of forgery in cash back offer.

I ordered an mi note 5 pro but due to the miscommunication between flipkarts logistics team my order was dispatched to some other place now when i am trying to communicate to customer service support for hours, they are saying i have to cancel the order and place it again as i have payed online refund will be after 8 days so i have to order that again after 8 days. I ordered that phone in emergency and they are not even communicating properly. Worst experience ever

Order no :od[protected]

I ordered ajanta orevo analog wall clock on 18th august. I received delivery for my order on 25th august with wrong product. It was irritating to see the product as it was some cheap clock from same brand. I requested for the replacement same day and when today (1 september) i received the replaced product it was again the wrong one. Here i am not able to understand whether flipcart guys even check before packing what has been ordered and what they are packing for delivery. If they cant understand they can very well make a call to the customer before proceeding rather than making decisions on their own. This saves times at both the ends. I am really disappointed with the service.

I have asked for the refund now as i don't see flipcart is able to deliver the actual product.

I have attached the pictures of what i received.

I have purchased poco f1 phone on www.flipkart.com on august 29th, 2018 with hdfc bank credit card with order id od[protected]. And there was an offer rs. 1000 instant cash back on hdfc bank credit cards. I have not received the cash back amount of rs.1000. Also, i even called flipkart customer care multiple times regarding this issue but they are not providing the proper solution.

I received a mail for the first time when i registered a complaint through flipkart telephonic conversation. As per the mail, they would have resolved the issue till 5:00 pm 31st august 2018. But in that time period, i never received a single call or a message or mail from flipkart regarding the issue. After the waiting time was over the status of the incident was automatically changed to resolved.

3 incidents had been raised and 2 out of 3, flipkart had closed without resolution. I tried to contact them through twitter also but they always reply with their standard template tweet responses.

Flipkart executives and their senior executives keep on repeating the same thing that they are not capable of providing the solution and they have escalated the issues with the "team". The worst part is that the executives shamelessly hangs up the phone every time.

I have buy shoes from flipcart at cost of 3000 inr. It is not run even 3 months and tears toataly from front. Plz solve this problem so i have to choose other path for this. Contact me [protected]

It is like to be bad product send to me. If this is so i am not satisfied with this product because i cannot purchase again and again from least period of time. Shoes quality is not per the cost given by me for the purchase of this product so i want to claim this or refund this product

I have order from flipkart fastrack 6152sm01 watch - for women and my order no is od[protected] packiging was very poor when i open box i have recived empty box inside packging i have recived only fastrack brand box and manual book then i compland this for flipkart and creat a return for this but they reject my return 5 times today also reject my concern and they says through mail cannot be fulfilled by the seller and reject they do not resolve my concern and the not give me my proper resolution my refund or replacment please help to resolve my concern please

Recently i had placed an order for the poco f1 on 29th august on flash sale with 2 offers, one of them being an exchange offer. Order no. Is od[protected]
When the wishmaster came today, he rejected my phone. My display is in perfect conditon and my phone works just fine. It's a 3 year old phone with a plastic back, it is bound to have some signs o[censored]sage. Yes it has a minor crack but they are paying me just rs.1900 for my asus zenfone 2 which is working perfectly fine. The plastic back can be easily changed. I dont know why they're making such a huge issue out of it.
My display is fine and imei no. Also, as mentioned in flipkarts requirements.

I want an immediate exchange of my phone or an immediate refund.

Hi,
My order id: od[protected]. I have brought a redmi note 5 pro on 19 august 2018. Recently i had a problem with charging. Device takes too much time to charge completely. So i raised a return request on 29 august 2018. I have cross checked with my friends and redmi service center that within 1 hour device will charge 50-60% max but my device charges only upto 30% for 1 hour. So i raised a return request. Some team have spoken to me regarding the issue i raised for product return on 30 august 2018. They told we will call back or email you regarding the next step. But without my knowledge they have rejected my return request mentioning that the problem have solved on trouble shooting. But no trouble shooting methods have taken place on my device.
Hoping for the best
Thanks