| Website: www.flipkart.com |
I am Sree from Chennai. I ordered the mobile on 05th July 2018 and received the product on 07th July 2018. Due to various issues faced in the mobile in an hour o[censored]sage or two (Camera Stability, Face Recognition, Over Heating while charging and Hanging while using web browsers.) On the same day (07th July 2018), I placed it for replacement.
It is 23rd of August today and still the REPLACEMENT IS NOT DONE BY FLIPKART.
They just provide various reasons everytime and cancel my replacement request. I placed it for replacement again and again and again... For 5 times during the 10 Days Replacement Policy... And everytime FLIPKART cancelled it without giving proper Justification.
No proper resolution is being provided by the customer care team too.. They say that they are just back end team and can't help me with the issue... When I ask them to transfer the call to a senior who can help me with the issue, they hesitate and never transfer my call... Or Everyday they ask me to wait for 4-5 days...for the issue to be resolved...
This has happened for the last 2 months... And I have contacted Flipkart team atleast 50 times but there's no proper response...!
And whenever I try to reach Flipkart Team, a World war happens where I give a Call back request and they would give a missed call as a Call back... I would receive only one ring and the call will be disconnected... Even if I try my best and attend it in the 1st ring... The call would be blank or get disconnected within a minute...
The number from which I receive a call is such that Even I can't call back to it...
When a Mobile has so many issues on the 1st day of receiving the mobile itself.., WHY SHOULD U HESITATE TO REPLACEMENT.
Now I have Understood from the Technician visits and others that this version of the mobile is itself a failure.. and that's why FLIPKART is not ready to replace and Try to Cheat their customers by selling out the available stock somehow...
As I have already waited 2 months of the same product and never got it.., Now, I want REFUND OF MY MONEY.. Or replacement with a different product...from FLIPKART.
Regards,
Sree S
[protected].
Oct 8, 2018
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2018
Flipkart Customer Care's response We will revert on it.
Verified Support
Aug 30, 2018
Flipkart Customer Care's response Customer raised a complaint regarding the product being defective. We have interacted with the customer and informed that the service engineer has confirmed that the issue has been resolved in customer device. Hence, closing the complaint from our side.
I called several time but technician not receives call.
Then i call customercare they informed me that request is cancilled.
And again request is done.
Next visit by 29 aug.
Whats going on i can't understand.
I[censored] understand then please try to clear.