Flipkart Complaints & Reviews

I ordered a pair of apple earpod headsets from flipkart on 3rd august 2018 via cod. The order id is od[protected]. The headsets arrived on 5th august. The outer packaging looked intact. However, tye seal of the box provided by apple was broken. I immediately placed a return request citing reason the item was missing. The return id is[protected]. After that, i called flipkart customer support to narrate the whole incident. They assured me that the complaint had been registered and an investigation team would be calling me to ask for details. It's been two days and i have not heard anything from them. I am losing trust and becoming restless as i go through other customer's complaints.

When i booked a mobile iphone5s 16gb worth 16770 in flipkart, they delivered me a stone instead of phone. When i had written multiple issues the flipkart used to give me a promised date and used to skip my issue. Like this i waited and finally ni resolution is there. I don't know why they are taking money and sending this type of products to online paid customers. Amazon is good compared to flipkart as they won't send these kind of stones and chest. They are not even accepting the return request in their site. Please look into my concern and refund as soon as possible

Recently i purchased asus zenfone max pro m1 fron flipkart. My order id is od[protected]. I ordered the phone on 26th july 2018 and received it on 1st aug 2018. Right after the delivery i notice a black spot on my screen. I checked it carefully and got to know that it was a dead pixel on the screen. Soon after i requested for the replacement. A technician visit was schedule. On the other day, the technician visited had no knowldge of smarphone and technical. He showed him the black spot on the screen and also told him that display has a dead pixel on it. He doent know what a dead pixel is and tells me he will talk to his senior abput this problem. After 1hr leaving from house, i got a message that my replacement was cancelled as there was no problem in my phone. I talked to flipkart about this issue and they again schedule a tech visit. But no technician visited and i got a message that your tech visit has been completed. I talked to flipkart about this fake tech visit. They said they try to solve this problem in 2 to 3 days. But after few days diidnt reslove my issue about fake tech visit. After this flipkart arrange tech visit for the 3rd as 4th time. But again no technician visited and i got a message that tech visit has been completed and replacememt was canncelled again.4 times there was fake tech visit update issue. But flipkart did not resolving my issue and not replacing my defecting mobile phone. I even call then alteast 10 times but there is no resolution. Also the phone is under replacement policy.

Hi my name is sandeep tomar. My order number is od[protected]. I was trying payment 23 july online via phone pe payment debit but your side payment failed. Then next day on 24 july again i was trying via card then failed but card payment i received refund then my order goes cod on 26 july your ekart logistics sent me link for online payment via phone pe i paid but both transactions confirmed. I paid two times for one order. If you a gentlemen online site why u not refund me one amount i called you so many times your backend team mambers took my account number and ifsc code for refund but i m not received refund yet

Order no:od[protected]. Initially i had paid the amount through flipkart pay later on 3rd july 2018 and later i had payed the amount from by bank on 9th july 2018.

Since there was a 30 days replacement guarantee i returned the product on 30th july 2018 and they told you will receive the refund but till date i have not received the payment in flipkart pay later account nor in my bank....

On 9th may 2018, i had order redmi note 5 pro on flipkart and payment through andhra bank net banking amount rs 14999, due to internet disconect problem money deducted from bank and order was not confirmed but money sucessful credited to flipkart account on 11th may 2018 according to my bank statement/bank greviance dept. /net banking team/flipkart payment gateway payu, [incident in[protected]], flipkart refuses to accept that he received transaction amount, have contacted bank multiple times and they have given conclusive proof of amount with flipkart, there is some problem in their website because of which it shows as failed but they did get the money as shown by their own payment gateway but are refusing to return.

On 16 july 2018 i have placed an order for KRX PVC 20KG COMBO. It was shipped on 19 july. Expected delivery date was 30 july but the seller didn't deliver. Again he extended the date to 6th August but didn't deliver. Again he extended the date to 13 th August. Now even after 22 days the product is not delivered. I request to Ban this seller on flipkart as he is cheating customers.

I placed an order on flipkart with order id OD[protected].It was cancelled by flipkart itself but even after 30 days, I didnot received the refund and they blocked my id.I have called them many a times but they are not refunding my money nor are they giving me refund refernce no. if they have refunded the amount.I want my money back.

When mobile is delivered than open a package product than we see first mobile cover, than second mobile phone we see that screen is damage, inside box, third charges, data cable, sim tools than call flipkart costumer care we complaint that we mobile phone delivered screen is damage he say my team contact with you within 24 hours we call flipkart costumer care around 5 am o clock or 5:30am on 18 july 2018 than next day we call costumer care he say that you wait to till 28 july 2018 mobile phone name mi redmi note 5 pro varient 6 ram and 64. Thanks you.

Dear Sir/ Ma’am,

I had raised a complaint against flip kart for negligence on the part of company with respect to delivery of wrong product on 7th July, 2018 vide order ID: OD[protected] in respect of which a call had been received from flip kart executive and assured me via. mail that seller has arranged the pickup for your above product on 14th July 2018. (Please find attached herewith screenshot for your consideration).
But despite of the mail from your team, my return request got cancelled automatically. Then again I received a mail on 16th July 2018 from your team stating that “seller has arranged a return for the product (Please find attached herewith screen shot of the same for your reference) which also stated that the product will be picked up on or before 17 July 2018” but the flip kart did not arrive to take the product even though they texted via. SMS on 17th July, 2018 for the pickup of the product (Please find attached herewith the screen shot for your reference).

On 19th July 2018, being a conscious consumer, I called on the number being provided through SMS in return of which received such a pathetic reply that We have no such Parcel with this name.

I am so much hassled and disturbed with the inconvenience so caused and I am extremely disappointed that Flip Kart being such a big and reputed brand renders such a pathetic services and now being aware about my rights, I want my money back for the parcel so ordered along with adequate compensation for such inconvenience.

I ordered a product on flipkart, on 29th july 2018, i placed it only because they said product will be delivered by 5th august 2018, on 5th august i called them to track my product, they asked me to wait till the end of the day.

Guess no product delivery on that day, i called them, they said the seller has not shipped your product yet, when i asked then why you were showing status about my product, was it a dummy status.

I am really pissed up with this unprofessional service of flipkart, i asked them to cancel my product, they said they wont be able to do it, and asked me to wait till 11th august 2018.

Why the hell i need to wait for it.?

Note: it was a prepaid order,

Flipkart must compensate for the time they wasted, and they should refund me my money

Dear Sir / Madam,

I bought this Shoe rack from Flipkart During April 2018.

While installation itself, the Service Person found some problem with the alignment of the door. Since I thought this has nothing to do with the performance, I have not brought up this as an issue.

One of the 4 doors has come out very easily within 2 weeks of the installation & one by one two more doors have also come off the next week and has been lying there unused.

I have been trying to get help from Flipkart from that time on wards.

Mailing the photo of the defective product.

The shoe rack is the first thing that visitors see in my home and has become an embarrassment lately.

They are not ready to process my refund request; citing time frame reasons, even though the product has failed during warrant period, that too within 4 weeks of delivery and installation .

Since I have lost confidence in the product, I am not ready for repair or replacement. The Shoe rack is a complete mess.

Your earliest action in this regard is highly appreciated.

Thanks and regards,
Amudha K
[protected]

Dear Sir/Madam,

I am Dr. Ramachandra Nagaraju, had purchased a Haier washing machine model no HWM 60-10 on 19th July 2018. I got the shipment on 23rd July. A Haier technician by name Mr. Vikas had come for installation/demo and we found the lid of the washing machine was broken and also there was a dent in the backside of the body.
I had initiated the replacement immediately and later it got rejected for some unknown reason. Every time I call to customer care and initiated the replacement process, I get an SMS stating for Technician visit with the code. I do get a call from Haier representative and later I find again my replacement request was rejected.

I have called 6 times for Flipkart customer care and all my replacement requests has been rejected.
On 5th August, finally, Haier technician visited and have checked the damage. The case sheet stating the damage observed and the replacement has been requested. the case sheet has been attached along with this email.

I have put all my time and money into the washing machine and I have got a defective item. The vendor is careless minded and cheater. I think a Flipkart is involved in promoting such a vendor for the sale.

I did not expect such cheating from Flipkart as they do not bother about the customer and are involved in helping the sloppy vendor to sell their defective stocks on discounted price.

I believe, Flipkart has high customer ethics and maintains customer values, hence I have a hope of replacement of the defective item.

Due to some reasons, I am going to Bangalore on 7th August and will be back on 20th August. So I request to please look into my issue and help me with the replacement after 20th August.

If my product is not replaced, I would certainly take serious legal action on Flipkart.

Regards,

Dr. Ramachandra Nagaraju

Flipkart — regarding fake promise to my product


Deepak on Aug 1, 2018
Submit a Complaint
I have ordered a pigeon cooker at 28/07/2018 and flipkart was promise to deliver the product in 7 working days. I did not received any call regarding delivery purpose and when i checked the status on ecom express site, i saw the message ' customer refuse to accept the order and your oder is already cancelled. This is very bad experience.
When company is not able to manage the bussiness topology so why compnay claims to provide the best service. This is my request to please take legal action for this activity. Thanks.

I bought this tab but is is not meets standars wich were mentioned on website and i want to return it.
As i initiated return it was repealed.
The costumer care executive of the company denied for any redrresal and asked for my mistake it was now this item is not par with specification and verry heating device how can i bear it pls take due attention and noose should be tightend.

I m a regular coustmer of flipkart, i order asus max pro m1on 30 july got on 1august i complant for replacement on that time beause i got used product phone chager used and phone's back sticker removed, flipkart care told will cal in 24hr till they call i told everthing its now 5 days over till everything is pending when i call them they told sir wait for 24hr our team will call you but never got a call .. pls ensure me phone will replace or not.
in given image showing last update was on 1 of aug.
return id-[protected]

Hii,
I ordered a cfa book from flipkart, it was supposed to come on 18 july but i recieved a wrong product instead. So i made a replacement request for which 23 july was given as a promise date, which was then postponed to 28 july and then 30 july but on 29 july flipkart cancelled the replacement request and hence i placed a return request which was to be done by 31 july. It was postponed to 3 aug.
It is 6 aug and the pickup and refund process has not been initiated.
My order id is, od[protected]

Order id: od[protected]
Product: kenneth cole slip on for men / hsn: 6403aaab
Invoice no. Faaabw[protected] dt 28.07.2018

Requested for exchange on 5th aug 2018 but pickup guy rejected pickup due to price tag missing from product as it did not come with package at the time of delivery.

They are not accepting the request as price tag is missing, but i do not see any reason for not accepting if package is handed back to fliipkart the same way it was delivered.

Requesting for exchange. I am not getting proper support from flipkart customer care. Need help and assistance.

Hi

I am writing in make your kind attention. That i m regular customer in flipkart.. But for the first time i m very dissapointing with the services and wrong commitment... I order a product with id od[protected]... Item delivered to me was different for the same and as per returned policy i submitted request twice with id[protected] but unfortunately the request cancelled... Now i m frustrated with the services and loosing my trust too... I request if my problem resolve else i moved in some other option... I want to continue with you if my matter resloved...

You may contact below
[protected]

I had ordered a UGC NET/JRF/SLET Teaching and Research (Aptitude General Paper 1, including Previous Years Solved Papers & 2 Model Sets) paperback book by Arihant Publications. Instead I was delivered a book named "A Handbook on Civil Engineering"
I had placed the order on 26th July 2018 and this wrong product was delivered to me on 1st August 2018.
Order ID: OD[protected]
Tracking ID: FMPC[protected]
Courier Name: E-Kart Logistics
The amount of the book was Rs254.
Please take the book back(I have the package bag as well) and arrange for the delivery of the correct book as soon as possible. Absolutely disgusted with this website. I will not buy anything from Flipkart again!!