| Address: New Delhi, Delhi, 110025 |
| Website: Www.flipkart.com |
I ordered a whirlpool double door refrigerator on 9th august, order id od[protected], on the exchange offer with my old samsung double door refrigerator. Today, the delivery boy arrived, checked the old appliance, for about 45 minutes, took out all the items from the refrigerator. But, at the end, denied to exchange the product. There is no dent on my refrigerator, you can check it yourself, i have attached the pictures of it. And they wasted my all precious time, checking it for such long time. I talked to the executive too, who rejected the item, he was extremely rude n made false excuse to reject the old fridge. It was preplanned, as the delivery boy didn't even bring the new fridge with him. This is extreme harassment from your side. This much just for rs 3000. Shame on this company. I shall never buy any product from this site, n never recommend anyone this site. I have exchanged several items from amazon and, they never created any issues, big mistake chose this site this time. At last, refund the money as fast as possible, i hope there will be no complication regarding it, at least.
Sep 18, 2018
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2018
Flipkart Customer Care's response We will revert on it.
Verified Support
Aug 13, 2018
Flipkart Customer Care's response Customer raised a complaint stating that the order placed was cancelled, Wish master denied to pick the exchange Product because there is dent in the order. We have interacted with the customer and shared exchange guidelines. Hence, closing the complaint form our end.