Flipkart Complaints & Reviews

Hello sir/mam,

I am facing an issue. I bought an ac (Hitachi 1.5 ton 3 star bee rating 2018 window ac - white) from flipkart. But this product is not working properly. Issues: ac cooling issues ac electricity consumption is alot more than a 3 star ac.
As per flipkart mention in one of question and answer board related to this product that "it consumes 300 to 350 units electricity per month (I[censored]ses 10-12hr daily) according to climate." but when i used this ac, its consuming around 850-950 units electricity per month (I[censored]ses 6-8 hours per day)

Note: i don't even know that if that ac is one star or 3 star, because the star tag is missing on ac.

noise issues

Info:
Ac delivery date: 30 june ac
Installation date: 3 july
Ac return request: 8july
Order details order id:od[protected] item)
Order date:thu, jun 28th '18 3:08 pm
Total amount:₹25, 499through credit card-emi

When i requested return, they told me a hitachi service technician will visit. But on first visit technician did not check it properly, i even insisted technician to call his senior and check again. But technician left without even check all issues and seller rejected my return request.

I again called flip-kart and again asked for return and they schedule a technician visit. But this time, technician did not came. I waited for 4 days but no technician visit, they did not even update me that technician will not visit.

They have schedule 4 technician visit, but from last 4 time no technician is coming to check my ac. From past 24 days i am suffering.. Calling flipkart daily and then wait for technician visit. But till now, neither technician visited to check my ac nor any valid resolution provided to me.

I am calling flipkart again and again. But still no solution, they are making excuses every-time, i am feeling mentally tortured now and now l am literally feeling cheated by flipkart. I don't know what to do now.

I just want my money back. Please help me out. If you need any other information, please notify me. But please help me to get my money back, i don't have any further option except complaining here.

My ipro 1400mah power bank is not working, i can't find ipro service centre in near my place, please send a new one and replace to my address,

Address: 2-43/30, ootpally, sharada nagar, shamshabad, hyderabad, 501218.

Invoice copy link
https://drive.google.com/file/d/0B0zC8zvG__q9XzVKN2tfQjF3S1VxQnRWVFlneGo0WTQ4WWk...⇄

Thank you flipkart.

Fraud company
In terms and conditions it is mentioned about dent and u rejected my phone on the basis of scratches i want to know about the dent in this phone. I[censored] use phone with cover only after 5-6 days there r dots on the back side of the phone and what u want for exchange a brand new phone from the market because the only phone that don't have a single scratch. And why i would exchange my phone if it is brand new. I will change the phone that is minimum 1 year old or more and in 1 year there will be scratch on the phone.i will not keep my phone on the flowers so it would not get a scratch in his entire life. I want vivo v9 youth with this exchange offer.

I bought grocery from flipkart on offer sale, 5 packs of 5 kg dawat basmathi rice (Broken) for 29 rs each, but when they came for delivery the gave me only 2 bags and asked to accept incomplete order. I said to reschedule the order and get back with all the items, they agreed at my home and left, later after an hour i got a message stating that my order is cancelled. I tried to call the delivery guy he did not pick the call and even rejected the call without speaking lot of times... When i contacted customer care they said it is my fault that i did not accept the incomplete order. They have not said to me in advance that the price of the offer was by mistake and the offer will be reduced to 2 packs instead of 5 packs. I asked for initial resolution of reinstate the order but the said no you have to place fresh order with new prices. They are giving big advertising and cheating people like this. I request to please look into this matter of cheating people with fake advertisements. Need resolution for my issue.

This is for your information that I purchased a washing machine from Flipkart against order No.OD[protected] on 18th July which I received on 23rd July, 2018.
After that technician visit on 26th for the installation then he found that machine is damage internally & suggested to us for the replacement.
As per the flipkart policy I have raised return request & refund my money back in original payment mode but suddenly return request rejected on 30th July, 2018. I called to the customer care then they said today technician visited your home and resolved the query. I was surprised that without visiting the site, they mentioned that problem has been resolved.
Again I raised a complaint in flipkart through call to customer care and now again my online status is showing requested further 7 days is showing in online portal
I am very surprised, flipkart is doing this type of casual approach and pethatic services to their valuable customers.
I need my money back & in future, I never to any order to flipkart.
My Name : Naveen Singh Gosain
Mob : [protected]

I have ordered yu yunique 2 phone on 20th of july 2018, it was supposed to be delivered by 24th july 2018. When i asked on the toll-free no they said the product be delivered by 25th july 2018, after that they said 27th july 2018. The complaint handling team gives the fake assurance of product delivery, by saying yes you will receive the product please don't cancel the order.
When called the delivery person from ekart he disconnected the call and till date his no. Is not reachable. Ekart please hired the hired the people who at least have basic sense and honesty towards the job.
Still, i have not received any sure mail or message from flipkart.

This is matter of wrong invoice. August 9, 19 2017, i had purchased a Acer Aspire R11 Pentium Quad Core R3-131T-P9J9/r3-131t-p71c 2 in 1 Laptop (11.6 inch, Light Blue, 1.58 kg) and IMEI number is – NXG0YSI[protected]. I have invoice of this laptop in which IMEI number is:[protected]. My order id was-Order ID : OD[protected]. On July 10, 2018 I was facing problem in my laptop then i wanted to go to service center but when I check there is mis-match IMEI number and it would not be considered for my laptop warranty. Then July 11, 2018 i have registered a complaint on your call center. my complaint has been registered, where i have received an email [Incident: IN[protected]] with the same wrong invoice.

I again registered a complaint, lipkart team raised one more incident IN[protected] and mentioned the below comment.

*******************************Below is comments from flipkart via IN[protected] *************

Hi,

Order id- OD[protected]

Thank you for your time on the call.

We are sorry for the trouble caused to you.

Please send the product to the address listed below and mention the following details on the outer package:

Order ID: OD[protected]
Return ID:[protected]
Address: SND WAREHOUSE, SHED NO: C1, DOOR NO 4/195, REDHILLS-AMBATTUR ROAD, PUZHAL VILLAGE, 600062, Chennai[protected] Tamil Nadu

As soon as the seller receives it, they will refund ₹ 22240/- and it will be credited to your bank account within 2 business days
after initiation, as per standard banking procedures.

Please pay the courier charges and reply to this email with the amount you paid for the courier. The courier charges will be refunded to the Gift Card section of your Flipkart account within 24- 48 hours once you've done that. You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN

"

********************************************************************************...⇄

As they stated above I have sent the product to specified warehouse with the order and retun id but warehouse refused the product even after 5 attempts.

So daily I am calling flipkart and asking for next steps and resolution.

Below are the number of incidents have been raised so far for the same complaint but not got resolved since 11th July 2018.

IN[protected]
IN[protected]
IN[protected]
IN[protected]
IN[protected]
IN[protected]
IN[protected]

Daily I am calling and explaining the same issue from the scratch who ever picks the call. At some point of time flipkart customer support is disconnecting my call. I have escalated this issue twice to senior level and had 1 hr long calls and they assured me that the issue would be resolved in 24 hours (on 23th July, 27th July ) but no action taken.
The resolution date is getting postponed almost on a daily basis since 11th July. Please escalate this issue to top level management and I need to know the action taken care by flipkart since 11th July with respective to this issue. This is very frustrating. Please resolve this issue ASAP.

Order ID: OD[protected]
For watch you people are replacing pen we pay and u cheat us pls refund our money back if I call your customer care they tell me they will replace the product pls we do not want your product pls refund, first I ordered two I received only one product that aldo not working now you people cheat us by replacing a pen for a watch, I want my money back for the two products such a worst shopping experience with you l will tell everyone these people only cheat not giving us the product.

I ordered redmi 5a phone on flipkart. I also have message of confirmation of order. But after some hours i got message that my order was cencelled. What game is flipkart playing with customers. I have to go for consumer court if you dont stop your nature of business. We are not leisure for flipkart. I want my order to be confirmed. Order no od[protected]

My mobile is fully well condition. But flip kart delivery man are told my mobile have one scratch of body side. But i think that this is not any issue. Main fact is when flip kart advertisement for exchange offer rs, 1000/-, i book the samsung j3 pro but after one day they change there offer rs. 500/-. And they announce no cash on delivery only bank payment. I done this time, but when come for delivery and they arise varieties problem. Please help me i want to exchange my mobile neither with interest 4 day return my bank a/c.

I am writing this letter to bring your attention that, i am not satisfied with your product (Gifthub[protected] personal care appliance combo (Hair dryer, hair curler, hair straightener) the company name as (Gifthub[protected] personal care appliance combo and delivered product is same but the colour change, company name is different such as (Nova company), this is not fair. I have been a regular client of your business but i am completely disappointed. I expect full compensation and look forward your replies within short time.

I have booked redmi note 5 pro in last week twice in flash sale and both orders are cancelled by flipkart.
when i have complaint about this to flipkart they said the order was cancelled by seller side and they can't contact the seller.
and status shows that i have cancelled my order.WTF.

so how can i trust flipkart if i am getting this type of harassment before purchasing product what i suffer after getting the product they are not ready to deliver right answer to the customer.
WHENEVER I CONTACTED THEM THEY ALWAYS GIVE ME THIS ANSWER
"SIR, YOUR ORDER HAS BEEN CANCELLED FROM SELLER SIDE. WE CAN'T DO ANYTHING IN IT":)
if you don't want to do business then shut down your site and sit at home.
- i have experienced this problem last year with amazon and they helped me a lot and also fulfill my order on actual date.
i think flipkart have to learn some things from MULTINATIONAL BRANDS that how to treat customer.
THIS IS THE REASON WHY MULTINATIONAL BRANDS DO THE MORE BUSINESS COMPARE TO INDIAN COMPANIES.
BCOZ THEY DON'T WANT TO DO BUSINESS.
HOW TO SUPPORT MAKE IN INDIA?IF INDIAN COMPANIES DON'T WANT TO SUPPORT CUSTOMER?
THIS IS BETTER THAT SOME MULTINATIONAL COMPANIES DOING BUSINESS IN INDIA SO THE CUSTOMER CAN GET THE PROPER SERVICE AND GET A PROPER SOLUTION TO THEIR PROBLEM.

MY ORDER ID IS - OD[protected]
Date - 30th july 2018

I have order a product from flipkart and it was delivered on 2nd july. But due to size and personal reason i requested for return and refund. Till the date i haven't received any refund. I have request for same for 4 times. But nobody from flipkart came to pickup the product and also no proper intimation from flipkart.

I want complain against it.

Regards,

Sandeep jain

Sandeep. [protected]@gmail.com

I cancelled my mobile on 29/07/2018, and it's approved showing in my order list.. But a man from filpkart called on my number [protected] n miss behaves with my sister and talk like stupid man.. His name is pawan singh from jaipur and number is [protected] and the is 01:22.. If you nt do smthing i will complain in consumer court and never bought any thing from filpkart

The smart band got dameged within 1 week and service centre refused to replace, saying that it is duplicate. Now it is almost 2 month and didn't get any solution. The team gave me seller's no and they didn't pic my call and didn't reply for my message. I orderd through flipcart not from the seller. I think flipcart is waiting to end the warranty period.

I have ordered a smartphone moto e4 plus on 16th july 2018. It delivered on 18th july. I have two issues related this - 1. The item delivered seemed to be an old and 2nd hand product because when i checked the warranty status on moto website (With the help of imei number) it shows warranty up to feb 2019. But it should july 2019 as each smartphone has one year warranty. Why? 2. The product is too much defective having the software issue. Restart automatically after some time o[censored]se. Why? Please help me, sir. Flipkart cheat with me.
I want to replace this phone.

Please provide details of Lenovo p2 stock availablity as i want to buy the phone.. even though after sales service is not that good still for phone specs want to buy desperately..

Called lenovo called Flipkart no one seems to take a chance to inform availability of the phone...

The phone is out of stock for all models.

Want to buy Lenovo p2 graphite grey 2nos with 3gb of ram.

Already notify option selected since last 20-25days. Hope to resolve this earlier as possible.

I ordered 19 july hitachi ac on flipkart and received on 25 july and one flipkart jeeves engineer come for installation between installation he notice the product is defected and reinstall it when icome home i notice product is also not same what they are showing on website mostly remote control
It is like last model
I complaint aganst it to flipkart and request to issue my refund
But they are only promising and harrashmanting me but no action taking against it
I only wants my money back
Becoz seller is cheats customer and selling wrong products

I have bought boat basshead 220 earphones from flipkart, just looked flipkart assured service & purchased.

I didn't like the product and try to return the product there is no return option and when i complain about they said there is not return policy.
Flipkart adverstise that it has hassle free return policy. Look what is done today.
I think i have lost my money.

What should i do?

Ordered for titan 1773sl02 karishma watch - for men, on 25/07/2018-order id: od[protected]. But delivered titan 1773yl03 karishma watch - for men on 28/07/2018.
Return request was rejected stating that the"reason for the return request is incorrect". Once again i have sent return request on 29/07/2018 return reference id:[protected].
If it is possible rectify the mistake and re-send the ordered model titan 1773sl02 karishma watch - for men within 4days which i ordered for the purpose of giving gift otherwise please cancel the order. Please confirm soon.