[Resolved] Flipkart — product rejected | |||
Hi, I had ordered whirlpool fridge through flip kart and the delivery date was today 14th august 2018. There was an offer on this fridge where the old fridge would be exchanged and an exchange amount of 3000 was given. I had mentioned that the delivery time should be between 4pm to 8pm but the delivery person started calling from 1pm and we requested him to come within the time provided. Later the delivery person told that he would deliver it on wednesday that is on 16th aug but we told that it would be very late. So he came around 5pm to delivery. When the delivery person came to deliver the product and inspected the old product he rejected it. The old product is 10 years old how can you expect it to be brand new. Why have you not checked earlier and then rejected. You guys have just wasted our time. Can you please look at the product photos and then let us know what is wrong. How can your resolve such issues. This was one of the most annoying incidents Order no - od[protected] Regards Anuradha [protected] Was this information helpful? | |||
Sep 17, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Aug 15, 2018 Flipkart Customer Care's response We will revert on it.
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 4 Comments | |||
Comments
When an old product is exchanged you can’t expect the product to look like a brand new one. Why do these websites come up with such offers and disappoint the customers at the last moment. Or they could have kept the fridge charge the extra amount and gone instead.
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They delivery guy came and rejected the item saying it is damaged, but it is not damaged from anywhere.