Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Why is my paylater due is higher than the total amount of transactions I've done? Also none of refunds i got was settled in my total amount due and even without those refunds being deducted from the due it's still higher than the total amount of transactions I've done i want answers, transactions done from 7 August(last bill paid on 5th August) is 102+97+70+209+276=754 and my bill is 852rs out of which 102+70 should be refunded so bill should be 582??? so can I consider this as some kind of masking by the company and except a proper reply for this fraudulent billing? If i didn't notice i would have ended up paying all the extra amount of money and maybe would have done the same in future and past bills i want a proper compensation for this with a proper response

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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Paid money.still didn't receive any task.

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Sir mera bharthpe credit card se 3 baar paisa kata hai freecharge kata hai transection I'd 18492785
2nd transection id 18492788
3rd transection I'd 18492795
Please check karyey kisake account me gaya hai

Sep 13, 2022

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2022

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for contacting us. We regret that you found a fraudulent transaction. Please write us an email to risk.[protected]@freecharge.com with the screenshot of the transactions. Not to worry, our team will helo you on priority.

Regards,
Freecharge
Customer Success Team

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Sir Mera bharthpe credit card se 31500 rupay kat liya gaya hai please check

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Aug 10, 2022

Updated by Niranjan8 Sir mera bharthpe credit card se 3 baar paisa kata hai

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Hi,

With Reference to the above customer id the bill that is generated for the cycle of 5th of July 2022 to 5th of August 2022 is wrong,

The Usage I have made in the cycle is Rs.
2691.15

But the bill generated is for Rs. 4563.56

Which is wrong, and today is the due date if the amount gets debited from my account I will really take this issue seriously and will charge legally, there are so many ways I have tried to reach freecharge but they always give the same answer that i have only the help and support option, which is 100℅ a Autobot so take Necessary action about this issue and give proper answers.

Regards,

GANESAN VINOTHAN

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Freecharge Payment Technologies / FreeCharge.in Customer Care

from Mumbai, Maharashtra

Aug 9, 2022

Verified Support

Dear Customer,

Please accept our deepest apologies for the trouble caused. Request you to kindly write us on [protected]@freecharge.com from your registered number to assist you further.

Regards,
Freecharge Customer Success

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Sir, i have made transaction of Rs 20217.12 on freecharge via credit card for rent payment. But amount was deducted from my credit card and didn't credited to beneficiary bank account. I have called customer care of freecharge and mailed many times but still amount not credited.
Please do needful to make the issue resolved.
Transaction order id :
OCRWR[protected]

Mobile no: [protected]
Name : Karmvir Singh

+1 photos

Aug 26, 2022

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2022

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

The transaction failed and the amount was refunded to your bank account.

More details are shared to your registered email ID. Please check your email using ticket #3644127 for the same.

Regards,
FreeCharge Team

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They made me to do the BSNL prepaid recharge twice on 21st July, 2022 after entering the CVV. But neither recharged nor returned the amount. INR 79 and INR 79
Recharged for : [protected] Email: [protected]@gmail.com

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I have pay a rental amount of rupees 5500 through my yes bank credit card but its not showing in transaction history but the amount is deducted from my credit card. I am unable to contact freecharge pls do the needfull

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Hello, I took loan on June 27th. July 5th is my 1st emi due. But yesterday penal charges added due to e-mandate failed. During registration my mandate was successful. Daily charges are added. PlZ solve my issue. Is there any alternate way to pay my emi?

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Aug 9, 2022

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We would request you to write us an email to [protected]@freecharge.com from the registered email address to assist you.

Regards,
FreeCharge Team

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Hi,
I recharged my Tata Play DTH through freecharge app but the transaction failed and even after more than 7 days i have not received the refund I rechrged on[protected], Moreover, i mailed customer care but there was no follow up though the ticket was raised.

Please help me.

Regards,
Dhananjay

Aug 7, 2022

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2022

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

The transaction failed and the amount was refunded to your bank account.

More details are shared to your registered email ID. Please check your email using ticket #3581866 for the same.

Regards,
FreeCharge Team

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I tried to buy airpods worth 18, 000 only for 99 as it shows. I trusted the page because I have seen interface of flipkart as flipkart lite explore plus... Pls help me as I lost 4000 rs ...

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Sir I BIBHU PRASAD SEN, i had made a transaction to load money on free charge wallet from my MOBIKWIK zip balance, which wasn't reflect any transaction on free charge app, but my MOBIKWIK zip balance deducted, on 19th April 2022, after making complaint through emails, still they didnt solved yet

+1 photos

Jul 26, 2022

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jun 22, 2022

Updated by Bivu Sen Previous mentioned transaction I'd on MOBIKWIK, here's a RRN number of my transaction provided from MOBIKWIK as screen shot

Verified Support

Jun 23, 2022

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We would request you to write us an email to [protected]@freecharge.com from the registered email address.

Regards
Freecharge

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Hello,

Somebody I don't know used my email address to register an account at Freecharge. I would like my email address removed from this account. Please let me know who I should contact to resolve this issue.

Thank you.

Jul 26, 2022

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2022

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We would request you to write us an email to [protected]@freecharge.com from the registered email address to assist you.

Regards,
FreeCharge Team

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Hi Team,

I have raised complaint to freecharge team multiple times as my amount is deducted from Freecharge Paylater even in Failed transaction.
Transaction ID is - FCEA[protected] failed, I have many tickets against above transaction ID,
Ticket ID - 3523581, 3526191, 3532624,[protected], 3535739.

Please find the attached screenshot.

+6 photos

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Three days ago I received an email that welcomed me to the Freecharge family, and then other emails followed. But two hours ago I received an email that I had "successfully done a Mobile recharge of Vi Prepaid for ₹ 99.0 through Freecharge, " followed by another email saying "Hi Iwhqyava,
Your Freecharge account has been credited with Rs. 30.00 for FREECHARGE Order OCMRWM[protected]. This amount will expire on 07.06.2025, so be sure to use it now!"
Needless to say, this is the first time I hear of Freecharge, I do not know anybody named Iwhqyava, and the time this recharge was done is in the future!, in a different time zone 12 hs ahead of mine.
When I want to complain in the website, the link is broken, Funny thing.
Please do something so that these things DO NOT happen. I demand that my email be removed from the database, since I have not given anybody any permission to use it.

Jul 13, 2022

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2022

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We would request you to write us an email to [protected]@freecharge.com from the registered email address to assist you further.

Regards,
FreeCharge Team

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E

[email protected]

Jun 16, 2022

Exact same this happened to me!

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Address: Deori Rd, Agra, Uttar Pradesh 282001, India

Mere account mein se paise kat gya hai or axis Bank credit card ko payment nhi aaya hai

Jul 12, 2022

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2022

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We would request you to write us to [protected]@freecharge.com from the registered email address along with the details.

Regards,
FreeCharge Team

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I have done my rent payment in freecharge app on 30.05.2022 of rupees 45478 rupees but till now not credited in landlords account and also not refunded. Now it's showing it will get back in 7-8 working days. I have lot of issue in the payment personally so pls take action and do the needful

Jul 11, 2022

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2022

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We would request you write us an email to [protected]@freecharge.com from the registered email address along with the transaction details.

Regards,
FreeCharge Team

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Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD . headshot rate I'm a normal player, please check once my account . This is my Humble Request to Free Fire Team To Unban My Account . Player Name : A J BAHI ID : [protected]

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Someone has used my email without my permissions, using a mobile number that isn't mine, to create a freecharge account. I previously didn't have a freecharge account but have now received emails about transactions that I did not authorize. I see that other users have reported this problem as well. I would like this account shut down and for my information to no longer be associated with it.

May 23, 2022

Complaint marked as Resolved

I sent a complaint to customer service and got this resolved.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: Mumbai

They add cashback in wallet than add same to total bill to pay from your account.. Don't understand what kind of cashback it it... Also it's seems to be on another planet where 24 hr is much longer than on earth to reply to your query and in case if you lucky enough to get reply they reply generic without reading your queries. I wonder with this kind of customer support how they survive till now.
Attached screenshot for your reference of all spends pls calculate and let me know how spend being total at 3856.63 where as it's clear that i have only utilize only 3036.85.

+4 photos

Jun 17, 2022

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

May 17, 2022

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We would like to inform you that amount has been credited to the Freecharge wallet as cashback.

More details are shared to your registered email ID. Please check your email using ticket #3471957 for the same.

Regards,
FreeCharge Team

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 4

Paylater dispute

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I am complaining about fake job website

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Paisa fraud

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Fraud scam

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PAY LATER BILL DISPUTE (Customer ID: 894218161)

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Amount not credited to beneficiary bank account

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They made me to do the BSNL prepaid recharge twice, after entering the CVV. But neither recharged nor returned the amount

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Rent payment through credit card

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Emi payment failed

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Money not refunded even though transaction failed

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Free charge payment

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My add money got failed and no transaction details in app

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My Email Was Used to Register an Account

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Amount deducted in failed transaction

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Unsolicited and fake account - Rs. 30.00 has been credited to your Freecharge Account!

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Axis Bank credit card payment not received

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Refund complaint

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Id suspended

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Fake account under my email

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Fraud Cashback offer

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