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Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

1.8
Updated: Apr 22, 2024
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829
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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 5

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K
Khem Singh Rathore
Apr 30, 2022
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I want to permanently deactivate my Freerecharge Paylater account but freecharge is not deactivating it permanently the have only temporary deactivate it. I have complaint it several times but still they are not deactivating it permanently.
+1 photos
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Dear Customer,

We regret the delay caused. We request you to kindly write us back from your registered email id to [protected]@freecharge.com. Not to worry, our team will revert you on utmost priority.

Regards,
Freecharge Support
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    A
    aravin990
    from CUMBUM, Tamil Nadu
    Apr 29, 2022
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    I want close freecharge account
    Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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      S
      Sunilmv26
      from Bengaluru, Karnataka
      Apr 25, 2022
      Resolved
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      There was a unauthorized transaction of Rs 13520.07 which was happned till now nothing refunded complained so times.

      It was happned on 26th March 22 till now I am trying to complaint against free charge tech pay for illegal transactions with the reference number 057570
      May 30, 2022
      Complaint marked as Resolved 
      Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
      Verified Support
      Apr 26, 2022
      Freecharge Payment Technologies / FreeCharge.in Customer Care's response
      Dear Customer,

      We would request you to write us an email to risk.[protected]@freecharge.com.

      Regards,
      FreeCharge Team
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        M
        MariBala
        from Thoothukudi, Tamil Nadu
        Apr 23, 2022
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        Please refund the amount Rs. 199 debited from my bank account which is not recharge the Vodafone prepaid number [protected] . My account details are Acno. [protected], Ifsc : KVBL0001112, Bank name:: The Karur Vysya Bank, Branch: Madurai GOP. Please do the needful
        +2 photos
        Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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          S
          saleempasha27
          from Bengaluru, Karnataka
          Apr 22, 2022
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          Address: 1240 18 cross 7 sector, Opp Asha tiffins HSR layout

          Such a pathetic system!!! i was getting notification to activate Freecharge pay later in my freecharge app i had activated and i was not willing to use it but i was trying to pay through wallet or credit card from freecharge app but the same got paid by freecharge pay later and in that they will raise a bill on exactly on 05th of every month and same day due, we cant even pay before or after such a idiotic system however in this month i forgot to pay on 05/04/22 and paid the due on 06/04/22 with some stupid small fine and i am ok with there fine but in my bank they had debited INR:590/- PFA (screenshot) of the same, for ECS return charges!!! need clarification and solution on the same, my freecharge register number is [protected]
          +1 photos
          Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
          Apr 25, 2022
          Updated by saleempasha27
          when can i get the solutionn?????
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            A
            Adit Salian
            Apr 14, 2022
            Resolved
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            Resolved

            Address: Gurgaon

            Hi,

            I was unable to make the payment on due date because there was no option to make the payment at all on the application.
            Finally they started charging me late fees and interest every single day after the due date.
            I tried to reach out customer support via chat but it has only templates sent out by bot which doesn't resolve the issue.
            Later I also tried to get in touch with the customer care executive over a phone ca where they put me on waiting for more than 5 mins and finally the call gets disconnected automatically without me getting a chance to speak to anyone. This hasn't happened just once but for more than 10 times.
            Looks like the whole eco system of doing business by freecharge is unethical and fraudulent where they just want to milk money from customers without any reason.
            May 19, 2022
            Complaint marked as Resolved 
            Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
            Verified Support
            Apr 18, 2022
            Freecharge Payment Technologies / FreeCharge.in Customer Care's response
            Dear Customer,

            Please be informed that we have already processed the cashback of the excess amount to your Wallet.

            More details are shared to your registered email ID. Please check your email using ticket #3423518 for the same.

            Regards,
            FreeCharge Team
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              M
              M Ricky
              Apr 13, 2022
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              Somebody registered an account with Freecharge using my email address. I have never authorized the use of my email address. Also, I have never received a message to confirm that I want to use my email for that account. This is highly irregular.

              I want Freecharge to remove my email address from the account and take action against the individual who used my email address without my permission to create the account.
              Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                S
                Sumon Molla
                Apr 9, 2022
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                Resolved

                Address: Domkol
                Website: Piprapure

                My id. [protected]
                My name. BlnSumonff
                My id .suspen has been
                Garena halp me
                +1 photos
                May 12, 2022
                Complaint marked as Resolved 
                Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                Verified Support
                Apr 11, 2022
                Freecharge Payment Technologies / FreeCharge.in Customer Care's response
                Dear Customer,

                We would request you to kindly contact the respective merchant.

                Regards,
                FreeCharge Team
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                  B
                  bean.madeline
                  Apr 7, 2022
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                  Address: India

                  Someone is using my email address to register an account. I have not authorized this. Please fix this issue immediately.
                  Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                    S
                    siva030488
                    from Vijayawada, Andhra Pradesh
                    Apr 6, 2022
                    Resolved
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                    Resolved

                    Address: Gurgoan, Haryana
                    Website: www.freecharge.com

                    I tried to pay electricity bill on February 19th 2022, but the transaction failed in the freecharge app and amount of Rs.350 debited from my bank account, but not refunded till now. From bank end the transaction is successful . I complained to freecharge customer care but they are telling the amount didn't reach them.
                    +3 photos
                    May 19, 2022
                    Complaint marked as Resolved 
                    Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 15, 2022
                    Freecharge Payment Technologies / FreeCharge.in Customer Care's response
                    Dear Customer,

                    The transaction was failed.

                    More details are shared to your registered email ID. Please check your email using ticket #3438669 for the same.

                    Regards,
                    FreeCharge Team
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                      R
                      Raj Duyodhan wagh Raj. Duyodhan. wagh
                      Mar 30, 2022
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                      Address: 2230196233

                      Free fire[protected]😭🙏😭🙏😭🙏😭🙏😭😭🙏😭🙏😭🙏🙏�...
                      Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                        D
                        Dk Kulal
                        Mar 25, 2022
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                        Address: Gurgaon India

                        Dear sir,
                        My name deekayya Manglore I have misticly deducted my card payment 13590 rs
                        Please refund my amount contect mob [protected]
                        Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                          F
                          Ffboy Alok
                          Mar 14, 2022
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                          My account was ban
                          Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                            S
                            Sanjana Seshadri
                            from Mumbai, Maharashtra
                            Mar 9, 2022
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                            On the 28th of February a UPI payment of Rs 1585 was made for paying electricity bill to MSEDC via freecharge, however this didn't go through and I have successfully received the refund for the same (UPI ID[protected] .

                            Since the above payment was unsuccessful, there was a further payment made to the same merchant for the same amount Rs 1585 (UPI ID[protected] but the merchant never received this payment either as I checked the status on their site and otherwise as well.

                            however this amount was deducted from my bank account and it shows that it was successfully credited to freecharge and no refund was initiated.

                            I am writing this as I have not heard back from freecharge on the refund status of this UPI transaction (UPI ID[protected]

                            It has been more than 7 days since the original payment and I have not received any proper response from freecharge customer care.

                            They keep saying that they are looking into the issue and nothing more is updated in regards to the refund status neither is any information provided as to what checks are being done at their end.

                            As per RBI guidelines any UPI payment i[censored]nsuccessful should be refunded within T+1 day and when I approached my bank they have asked for freecharge's confirmation that the refund won't be processed or their bank statement to check ahead which is also not being provided to me.

                            I need this money back in my account ASAP since the purpose wasn't fullfiled.

                            Regards,
                            Sanjana Seshadri
                            Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 14, 2022
                            Freecharge Payment Technologies / FreeCharge.in Customer Care's response
                            Dear Customer,

                            The transaction was failed and the amount was refunded to your bank account.

                            More details are shared to your registered email ID. Please check your email using ticket #3376353 for the same.

                            Regards,
                            FreeCharge Team
                            Mar 16, 2022
                            Updated by Sanjana Seshadri
                            Hi,

                            The transaction that you are referring to is different to what I am indicating. Please note that I am talking about the transaction no/UPI ID[protected] and not UPI ID[protected]. As mentioned the payment was made twice to MSEDC and I am yet to receive the refund for[protected] as I have confirmed with the merchant who has not received this settlement made.

                            Aa the merchant didn't receive the settlements made on 28th Feb 22 i had to reinitiate the payment on 2nd March 22 for the bill to be paid on time.

                            Your team keeps stating that they are checking the status of and have also mentioned that the same has not been refunded yet but no more updates are being provided.

                            Please check my replies on the same TICKET NO.3376353 and process the refund ASAP.
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                              A
                              Ankit special
                              from New delhi, Delhi
                              Mar 7, 2022
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                              {Ticket#3368049} ##Cashback not credit in my wallet why??
                              Name. ANKIT
                              MOBILE. [protected]
                              +2 photos
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                                M
                                Mehta Siddharth
                                Mar 6, 2022
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                                Hi Team,

                                I had placed an order on Jiomart for ₹285 with payment being made by my freecharge wallet.

                                However the order was cancelled and JioMart refunded the money into freecharge wallet and JioMart also provided the Ref No WFRW[protected] for the refund.

                                But amount is not yet credited into the freecharge wallet.

                                Freecharge is neither providing refund credit into my wallet and nor reverting on multiple mails and auto ticket being raised for above issue

                                For ref-

                                Ticket raised with freecharge

                                3366496
                                3360232
                                3357835
                                Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                                  M
                                  MG BAPI 1526043954
                                  Mar 5, 2022
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                                  Address: 3 no south cabin khalbari kolkata brace bridge
                                  Website: zarchiver

                                  Hello

                                  TEAM FREE FIRE INDIA,

                                  I am from silent gamer 555 partner program,

                                  My ID was suspended when I was playing the game, I haven't done anything wrong and I am sure that I have followed your rules of conduct, and l am sure that by mistake you have suspended my account for no valied reason,

                                  This is my humble request to free fire team to unban my account.

                                  Player name: MG BAPI

                                  Player lD: [protected]
                                  +1 photos
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                                    C
                                    Chaitanya Ideal
                                    Mar 5, 2022
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                                    Address: Beside venkateswara temple, thotapalem. Vizianagaram

                                    Hi..
                                    My phone number: [protected]
                                    FreeCharge pay later Acc no: ***240A

                                    My billing cycle Feb 5th to march 4th.

                                    I spent money for following transactions.

                                    Feb 12th: 180.05 for Zomato
                                    Feb 19th: 183.84 for Jiomart
                                    Feb 19th : refund 40.90 from zomato
                                    Feb 20th: 315.45 for zomato
                                    Feb 21st: 165.34 for jiomart
                                    Feb 25th:. 83.45 for Zomato
                                    Feb 25th: 169.00 for swiggy
                                    Mar 1st: 30.00 refund
                                    Totall: 1097.13- 70.90 = 1026.23

                                    I should pay 1026.23, But they generated 1433 rupees. It's wrong bill..
                                    +4 photos
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                                      R
                                      Roopa Rohitha
                                      from Sathupalli, Telangana
                                      Mar 4, 2022
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                                      Electricity bill payment failed twice on[protected] on freecharge app through Sbi upi mode.I have raised multiple complaints but haven't received refund till now.

                                      Transaction id: FCEA[protected]
                                      Amount:1612/-

                                      Transaction id: FCEA[protected]
                                      Amount:1612/-
                                      Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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                                        Roopa Rohitha
                                        from Sathupalli, Telangana
                                        Mar 4, 2022
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                                        Electricity bill payment failed twice on[protected] on freecharge app through Sbi upi mode.I have raised multiple complaints but haven't received refund till now.

                                        Transaction id: FCEA[protected]
                                        Amount:1612/-

                                        Transaction id: FCEA[protected]
                                        Amount:1612/-
                                        +2 photos
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