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Fun Cinemas

Fun Cinemas — being forced to buy combo with tickets

Address:474011

Today i went to watch the movie kabir singh (11:40 a. M. Show) on 27 june 2019 in dd mall fun cinema gwalior, madhya pradesh.
I bought three tickets and the ticket counter personnel added one combo with the ticket. I said i didn't want the combo but they said it is with the tickets. Then i asked is it compulsory, they said yes, and i had to pay for the combo with the tickets.
And the combos which were enforced upon me were of poor quality the coke tasted like a solution with 90% water and 10 % coke and the samosas were all cold and tasteless.
I hope this complaint reaches to the right ears and some action is done regarding it, as this incident clearly depicts that customer satisfaction is no priority of fun cinema, the only thing which is prioritized is profit no matter how.
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Comments

Dear Customer ([protected]@),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (78356) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Reply
Dear Shubham,

Thanks for sharing the requisite details with us. We have forwarded your concern to our team and they will get back to you.

Regards,
Team Cinépolis
Reply
We saw Article 15 in Fun Cinemas, Shilpi Square at Bharuch. To our surprise we realised that movie has been edited and at least two songs were not shown. The songs are available on every media platform but not shown in the theater. This is disappointing.
Reply

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    +91 42 2421 0327
    Fun Cinemas Address
    Level 4, Fun Republic, Plot No 844/4, Shah Indl. Estate, Andheri West, Mumbai, Maharashtra, India - 400053
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