Gaana.com Complaints & Reviews

Hi, i have been charged for rs 99 from my paytm today, which is unfortunate and unfair as i already subscribed for the gana+ on 9 the march for 6 months (By charging of 249 see screenshot attached)
Therefore it is requested to you to make reversal of the payment asap of 99 to my paytm account and make sure to update my account subscribed for 6 months (As per attachment) if you have any questions please let me know.

Thanks
Brij mohan jain

+1 photos

Apr 19, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

Gaana.com Customer Care's response Hi Brij Mohan,
Happy to help you!
Please share your registered id/number on Gaana with our support team at [protected]@gaana.com so that we can help you better.

Regards
Team Gaana

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A

Ashok Maikap

from Kolkata, West Bengal

Apr 6, 2018

Destop computer windows 7 side theke downlode hoche na

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Address: 7000033

I paid for annual subscription. Details are as follows
Paid for subscriptiongaana com for service id #7352522transaction id [protected][protected]:37:56 am
Rs 999
-
Success monthly subscription expring on 1 jan 2030

Why am i charged again this month for monthly subscription? Details are as follows as per gmail receipt
Order number: gpa.[protected]..13
Order date: 28-feb-2018 20:31:39 ist
Item price
Gaana+ monthly india (Gaana music: bollywood songs & radio) ₹99.00/month

Monthly subscription - auto renews on 28-mar-2018
Total: ₹99.00/month
(Includes gst of ₹0.00)

Apr 1, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

Gaana.com Customer Care's response Hi Arkaprava,

Greetings from Gaana!

We regret the inconvenience caused. As checked, you had one monthly subscription through Google which was on auto-renewal mode before you subscribed to the yearly subscription through Paytm. Since the auto-renewal was not turned off after you subscribed to the yearly plan, the monthly subscription got renewed.

We have processed the refund for the monthly subscription that was charged on 28th Feb and same will be credited in 5-7 working days. We have also stopped the auto-renewal for the same so it will not renew again. Your year subscription is active and valid until 31st Jan 2019.

Please feel free to write to us at [protected]@gaana.com for any other information required.

Thanks,
Gaana Support Team!

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cool7666

from Ahmedabad, Gujarat

Mar 12, 2018

I have my account on gaana.com, and i am using my gmail account for this website but when am checking my gaana.com profile, that profile picture is not mine some other person image showing in my profile i dont no from where he came.. so for this issue i have deleted my gmail account also. and i want to delete my account from gaana.com

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Gaana.com Customer Care's response, Mar 19, 2018

Verified Support

Hi There,

Greetings from Gaana!

We regret the inconvenience caused. This should not have happened and we would love to get this checked. Can you please share your registered email id on Gaana with our support team at [email protected] so that we can check and help you better.

Look forward to hearing from you.

Thanks,
Gaana Support Team!

S

shubhangi upadhyay

from Mumbai, Maharashtra

Mar 19, 2018

Please unsubscribe my 99 RS monthly subscription . I have not done it, I don't how every month 99 RS is deducted, I just took for one month . please help me.

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Kshitij133

from Delhi, Delhi

Apr 6, 2018

Many time I see the naked pic on gaana. Com application. It's really shameful. Can you please do some necessary action on that . it's really bad for small child.so please do a strong action on that.

annual subscription - Comment #3061145 - Image #0

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Address: 248001

Hi,

I have purchased a license for HD songs at www.gaana.com @99/month. But my amount is deducted and services are not activated.

ID: [protected]@gmail.com

I have received message from the bank for deduction of amount:

A purchase of INR 99.00 has been made using your Debit Card linked to ICICI Bank Account XX8345 on 28-Feb-18. Info: VIN*Citrusp*gaa.

Apr 1, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

Gaana.com Customer Care's response Hi Kamal,

Greetings from Gaana!

We regret the inconvenience caused. As checked, your subscription has already been activated from our end. We request you to please log out of the app and log in again if you are still not able to access your subscription, this should fix the issue.

Please feel free to write to our support team at [protected]@gaana.com if the issue still persists or you have any other question.

Thanks,
Gaana Support Team!

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S

Sanjay Bodkha

from Mumbai, Maharashtra

Apr 17, 2018

I have bought yearly subscription this month for 399.But unable to play my albums downloads offline

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Address: 4000081

Website: gaana.com

On 19 dec 2017 i have subscribed one month gaana+ at rs.99/- through gaana.com application. I have paid the amount through debit card. Now, on 18.01.2018 and 18.02.2018 the same amount has been deducted from my debit card which i did not do these transactions. I don't want to subscribe the gaana+ this month. My request is to stop the subscription and initiate process to refund the amount. Also look into the matter, how come, subscription has been renewed without taking my consent and how come you have my debit card details without my consent.

Thanks
Shweta s s

Apr 1, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2018

Gaana.com Customer Care's response Hi Shweta,

Greetings from Gaana!

We regret the inconvenience caused. This could be due to your subscription set for auto-renewal so it gets charged every month. When you subscribe through Paytm or Google mode, your subscription goes for auto-renewal and gets renewed on the renewal date. As we do not have your email id here, request you to please share it with our support team at [protected]@gaana.com so that we can look into the issue and help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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R

ronak459

from Amreli, Gujarat

Mar 7, 2018

I have plan for 1 month for membership but i cound not download song

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Gaana.com Customer Care's response, Mar 19, 2018

Verified Support

Hi There,

Greetings from Gaana!

We regret the inconvenience caused and would love to get this checked. We request you to please share your registered id on Gaana with our support team at [email protected] so that we can look into this.

Waiting to hear from you.

Thanks,
Gaana Support Team!

M

Milind24

from Bhopal, Madhya Pradesh

Mar 13, 2018

Hii!!
This is Milind Bhagwat. My mobile no is [protected]. Today, I hv paid gaana + subscription RS 49/- twice but service is not activated. It's very annoying. PL help.
Regds, Milind

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Gaana.com Customer Care's response, Mar 19, 2018

Verified Support

Hi Milind,

Greetings from Gaana!

We regret the inconvenience caused and would love to get this checked. We request you to please share the payment confirmation you must have received from Paytm with our support team at [email protected] so that we can look into this and help you get the subscription activated.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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Address: Mumbai City, Maharashtra, 400055

Website: gaana.com

Have been trying to download songs since 17.2.18. But cannot do it as it is asking for fresh subscription, and after selecting the option it is saying that my gaana subscription is valid till july 2018... I tried logging out and logged in again, n tried the same process but it wouldnt go ahead... Also trie to add one moth subscription but still i said the same thing and wouldnt go ahead... Pl advice what to do to rectify the problem and i can download the songs.

Rgds
Roochir
[protected]

Mar 25, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Feb 12, 2018

sakharam kharwat's response Stop my monthly subscription payment

Feb 12, 2018

sakharam kharwat's response Hi I am mr.sakharam kharwat .I have subscribed your a Gaana download services for a one month subscription I have enjoyed it very well.now I don't want to continue the same services or download . today I got a massage that you have deducted a 99 rupes from my account.so please stop that emedetly.or refund me in a same account which I have provided to you.thank you

Verified Support

Feb 20, 2018

Gaana.com Customer Care's response Hi Roochir,

Greetings from Gaana!

We regret the inconvenience caused. It seems that you are logged in to the wrong account on Gaana due to which you are unable to download the songs. The subscription must be active on some other account. We request you to please share your registered email id on Gaana with our support team at [protected]@gaana.com so that we can trace the subscription and help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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S

sakharam kharwat

from Deulgaon Raja, Maharashtra

Feb 20, 2018

Please stop my monthly subscription to Gaana service . because I have paid for one month only and I don't know why you deduct the payment for onther moth so I don't want to subscribe any more.. please stop it.

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Gaana.com Customer Care's response, Mar 1, 2018

Verified Support

Hi Sakharam,

Greetings from Gaana!

We regret the inconvenience caused. As we do not have your email id here, we request you to please share your registered id on Gaana with our support team at [email protected] so that we can look into the issue and help you better.

Looking forward to your email.

Thanks,
Gaana Support Team!

P

Prem Sujan

from Delhi, Delhi

Feb 26, 2018

Please note that i m playing top 50 international songs in gaana on my lappy
Im not able to listen some part(5 secs )of some songs
i have a problem with So Far Away

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Gaana.com Customer Care's response, Mar 1, 2018

Verified Support

Hi Prem,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the issue you are facing. It would be really helpful if you can please share your registered id on Gaana and some more details about the issue with our support team at [email protected] so that we can investigate the issue and help you better.

Looking forward to hearing from you.

Thanks,
Gaana Support Team!

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Address: Visakhapatnam, Andhra Pradesh, 530017

Website: Gaand.com

My login id : suryanve @gmail.com
Mobile no :[protected]
Transaction id : c1i1c_p4cozi

I’ve registered for your website yesterday and subscribed for a monthly subscription and i am in a free trial period. As your app is not easily managed & i am not happy with it, i want to cancel my subscription. Please cancel it.

Sincerely,

Surya narayana, nv

Mar 30, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

Gaana.com Customer Care's response Hi Surya,

Greetings from Gaana!

It's disheartening to know that you want to cancel the auto-renewal of your subscription. It would be really helpful if you can please share the reason for the same so that we can try to improve your experience.

As your subscription is through iTunes, you would need to cancel it from your iTunes store account before the trial period expires on 18th March. Please login to your iTunes store account and in the subscriptions page, you can cancel the Gaana plus subscription. You can also visit the following link for the same.

http://support.apple.com/kb/ht4098

Turning off auto-renewing subscriptions on an iOS device provides you with the steps to turn off auto-renewals on your iOS device.

We would love to know about your experience and the issues you may have faced while using the service. Please do share your inputs with our team at [protected]@gaana.com.

Thanks,
Gaana Support Team!

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I want to delete my gaana account i can not delete gaana account and i want to delete it asap
Please help how to delete gaana account
So please tell me how can i delete my gaana account please respond fast
Or else you delete my gaana account but by any how i want to delete gaana accout please help me ok give me fast response i hope you help me fast...

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3 Comments

Address: New Delhi, Delhi, 110093

Hi team,

I have subscribed for your download monthly pack (Rs.99) but unable to download songs today but i am unable to download.

Please help me on priority. Called on your customer care number but no one is picking the call.

Kindly arrange a call back asap on [protected].

Note:- screenshot is attached for your better understanding to help me out.

Regards/vikas gupta

Apr 2, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

Gaana.com Customer Care's response Hi Vikas,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. We request you to please share your registered id on Gaana with our support team at [protected]@gaana.com so that we can look into the issue and help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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N

Neelam Mungikar

from Pune, Maharashtra

Feb 6, 2018

My subscription has been auto renewed without any prior intimation given to me. I do not wish to renew any subscription and need this transaction reversed. Amount: 549rs.

Regards
Neelam
[protected]@gmail.com
[protected]

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Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Neelam,

Greetings from Gaana!

We regret the inconvenience and sorry for the delayed response. As checked, we do not see any payment for 549/- on your account in this month. The last payment on your account was for 275/- on 29th Jan, which is the one you subscribed during Republic day offer for 6 months Gaana plus subscription at 50% discount.

We request you to please share the payment details with our support team at [email protected] for the payment of 549/- if it was deducted so that we can trace the same and help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!

S

shazil ag

from Kerur, Karnataka

Feb 12, 2018

99 rupees deducting in all month without permission from my account...i already deleted my debit cards from google account and also deleted monthly subscription.then also cash is going in every 99 rupees

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Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

HI Shazil,

Greetings from Gaana!

We regret the inconvenience caused. Please share your registered id on Gaana and the invoice received from Google for the transaction with our support team at [email protected] so that we can look into the issue and help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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Address: Pune, Maharashtra, 411028

I have subscribed for the six months plan and have paid the necessary amount. I have been trying to download albums; however, it shows "queued" even after downloading - how can i completely download the albums? If i am offline and want to hear the songs, would that be possible as they have not been downloaded entirely - need to know why it shows queued even after downloading completely

Mar 23, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

Gaana.com Customer Care's response Hi Ritesh,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. This generally happens due to the intermittent network connection and the song gets stuck in the download. We request you to please remove all the songs from the download queue and then log out of the app. Log in again and then try to download one song at a time. This should fix the issue. We hope that by now this has been fixed but if the issue still persists, please feel free to write to our support team at [protected]@gaana.com so that we can help you ebtter.

Thanks,
Gaana Support Team!

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H

Harsh Sangani

from Bengaluru, Karnataka

Jan 30, 2018

Dear sir,
Gaana.com deducted rs: 208 from my paytm wallet without my permission and subscribed me to it. I don't want to subscribe and i want to refund my money To paytm wallet.

I donot want to continue with the subscription (If any).

Request you to refund my money as soon as possible

Please do the needful asap...

Reply

Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Harsh,

Greetings from Gaana!

We regret the inconvenience caused. As we do not have your email id here so we request you to please write to our support team with your registered id on Gaana so that we can look into it and help you better. Please do write to us at [email protected].

Waiting to hear from you.

Thanks,
Gaana Support Team!

N

Neha Sangal

from Mumbai, Maharashtra

Feb 6, 2018

Charges of 300 RS we're remitted from my Paytm towards gaana app which I didn't request for.

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Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

HI Neha,

Greetings from Gaana!

We regret the inconvenience caused. Since we do not have your email id here, we request you to please write to our support team with your registered id on Gaana and the payment confirmation details so that we can look into it and help you better. Please do write to us at [email protected].

Waiting to hear from you.

Thanks,
Gaana Support Team!

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Address: Howrah, West Bengal, 711104

Date - 24/jan2018
Ganna id - [protected]@gmail.com
Paytm id - [protected]

Dear sir,
Gaana.com deducted rs: 208 from my paytm wallet without my permission and subscribed me to it. I don't want to subscribe and i want to refund my money to paytm wallet.

I donot want to continue with the subscription (If any).

Request you to refund my money as soon as possible

Please do the needful asap.

+2 photos

Gaana.com customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500049

Gaana.com deducted rs: 208 from my paytm wallet without my permission and subscribed me to it. I don't want to subscribe further but then also it deducted my money from paytm wallet.

I donot want to continue with the subscription (If any).

Request you to refund my money and cancel all my accounts from gaana.

Anything which is not clearly visible enough and it has money incurred, it can be a case of fraud.

Paytm account: [protected]
Wallet transaction id: [protected]
Mail id: [protected]@gmail.com
Please do the needful asap...

Apr 2, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2018

Gaana.com Customer Care's response Hi There,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. As checked, you had subscribed to 3 months subscription in Oct during Diwali offer and as per the offer terms, the subscription was set for auto-renewal so that you get 30% discount on every successful renewal. This was the part of the offer, hence the subscription got renewed at the discounted rate of 208/- instead of 297/- of the original cost.

If we cancel the auto-renewal, this offer would not be available any further. Still, if you wish to cancel the auto-renewal, please confirm the same so that we can cancel it and you can use the current subscription.

Please do write to our support team at [protected]@gaana.com and let us know about your decision so that we can take appropriate action.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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M

MD Saadath

from Bengaluru, Karnataka

Feb 6, 2018

Payment is not working for the republic week offer through debit card or citrus wallet. Citrus wallet says server connection error

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Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi There, greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. We would like to update you that we had some technical issues with the Citrus payment and the same is resolved now. Also, the Republic day offer was available only through Paytm payments and was available till 31st Jan only.

Please feel free to write to our support team at [email protected] for any other questions.

Thanks,
Gaana Support Team!

S

Saliranju

from Chennai, Tamil Nadu

Feb 13, 2018

Dear Team my self saleena last 3 month onwards am not using ganna app even thought 99 RS deducted 3 times in my account, so please return back my cash and pls cancel auto debit from my account

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Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Saleena,

Greetings from Gaana!

We regret the inconvenience caused. Since we do not have your email id here, we request you to please write to our support team with your registered id on Gaana and let them know about this so that they can help you better. Please do write to us at [email protected] for the same.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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Address: Jaipur, Rajasthan, 302034

Website: gaana.com

Last 3 month ago on 24th October, 2017 i have subscribed gaana+ . I have paid the amount through paytm wallet. Now, this month on 22.01.2018 Rs.208 amount has been deducted from my wallet. I don't want to subscribe the gaana+ this month. My request is to stop auto renewal subscription and initiate process to refund the amount. Also look into the matter, how come, subscription has been renewed without taking my consent

+1 photos

Mar 23, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Jan 24, 2018

Updated by 67silverlight but still my problem not sort out. please kindly stop my auto renewal subscription in ganaa plus.

Verified Support

Feb 20, 2018

Gaana.com Customer Care's response Hi There,

Greetings from Gaana!

We regret the inconvenience caused. As checked, you had subscribed to 3 months subscription in Oct during Diwali offer and as per the offer terms, the subscription was set for auto-renewal so that you get 30% discount on every successful renewal. This was the part of the offer, hence the subscription got renewed at the discounted rate of 208/- instead of 297/- of the original cost.

If we cancel the auto-renewal, this offer would not be available any further. Still, if you wish to cancel the auto-renewal, please confirm the same so that we can cancel it and you can use the current subscription.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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P

Pm1997

from Badnawar, Madhya Pradesh

Jan 29, 2018

Yestarday fraud app my 297 rs has debited automatic i don't want to subscription .plz return money otherwise i complain this app

stop auto renewal monthly subscription of gaana+ - Comment #2987214 - Image #0

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Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Pankaj,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we have already cancelled the auto-renewal of this subscription.

Please feel free to write to us at [email protected] for any further questions, we would be happy to assist you.

Thanks,
Gaana Support Team!

P

Pranav Suresh

Feb 8, 2018

My gaana subscription was renewed without my permission. The amount was deducted from my account without my permission.please help me to Get my refund

My email id : [protected]@hotmail.com

I tried calling their office number, but no use.

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Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Pranav,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we had shared the steps with you to cancel the subscription. Hope you were able to do that.

Please feel free to write to us at [email protected] in case you have any question.

Thanks,
Gaana Support Team!

S

Sneh Rohit Soni

from Bengaluru, Karnataka

Oct 30, 2018

My gaana subscription was renewed without my permission. The amount was deducted from my account without my permission.please help me to Get my refund

My email id : [protected]@gmail.com
[protected]
pls do resolve

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R

recoil.rahul

from New Delhi, Delhi

May 22, 2019

Dear
i am Rahul Agarwal
My email id : recoil.[protected]@gmail.com

I am a gaana+ user i want to stop my auto renewal as i try but i don't find any way to manually stop auto renewal.
also i don't find any customer support no for same.

please stop gaana+ auto-renewal today.

Reply

D

dinesh2803

from Mysore, Karnataka

Sep 23, 2019

My gaana subscription was renewed without my permission. The amount was deducted from my account without my permission.please help me to Get my refund

My email id : [protected]@gmail.com
[protected]
pls do resolv

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Address: 380015

Website: Gaana.com

My gaana plus subscription was ending today, on 24th january, but without asking for my permission, they've deduction the subscription fee for next thee months (Inr 297) from my paytm wallet.
Current subscription tenure was not even over, how can you extend/renew for next three months, without confirming from the user.
Need to refund the amount and end gaana plus subscription immidiately.

Feb 24, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Gaana.com Customer Care's response Hi There,

Greetings from Gaana!

We regret the inconvenience caused. We will get this checked and help you resolve the issue. Since we do not have your Gaana account id here, we request you to please write to our support team at [protected]@gaana.com so that we can look into the issue and help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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Address: Pune, Maharashtra, 411020

Gaana.com deducted rs: 208 from my paytm wallet without my permission and subscribed me to it. I don't want to subscribe further but then also it deducted my money from paytm wallet.

I donot want to continue with the subscription (If any).

Request you to refund my money and cancel all my accounts from gaana.

Anything which is not clearly visible enough and it has money incurred, it can be a case of fraud.

Please do the needful asap.

+1 photos

Jan 25, 2018

Complaint marked as Resolved

Send email on [email protected] and wait for their resolution.

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Gaana.com Customer Care's response Hi Rupayan,

Greetings from Gaana!

We regret the inconvenience caused. We will get this checked and help you resolve the issue. Since we do not have your Gaana account id here, we request you to please write to our support team at [protected]@gaana.com so that we can look into the issue and help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!

Jan 23, 2018

Updated by RDX_Rupayan Already sent email on the same. Yet to receive any resolution.

Verified Support

Jan 23, 2018

Gaana.com Customer Care's response Hi Rupayan,

Thanks for writing to us. As per our email conversation, one of our support specialists has taken care of your issue.

Please write to us for any further questions.

Thanks,
Gaana Support Team!

Jan 23, 2018

Updated by RDX_Rupayan I have raised one request in ([protected]@gaana.com) regarding cancelling the auto renewal subscription from my Gaana account.

Instead of keeping my request and they replied me "Thanks for reaching out, we are not available at present. We have received your query and will get back to you at the earliest once we are available and answer your questions."

And deducted my money without my Consent from my Paytm Wallet.

This is really bad of you, it is a kind of Fraud.

Request you to initiate Refund process ASAP. Otherwise i dare you to challenge in Consumer Court (if required).

Best Regards,
Rupayan Dey
[protected]

Jan 23, 2018

Updated by RDX_Rupayan Received a reply from gaana .com As per them they have cancelled the auto-renewal subscription. However they have not initiated my refund.

Request you to initiate Refund process (INR 208), as i haven't given consent for the same.

Please do the needful.

Best Regards,
Rupayan Dey

Jan 25, 2018

Updated by RDX_Rupayan Thanks ...received the refund of 208.

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R

Rahul514

from Kolkata, West Bengal

Jan 23, 2018

Amount of Rs 204 debited from my paytm account though I've not opted for any auto renewal
They are not ready to give the refund too
Firstly delink my account and give me back my money as i don't use your services
I want my miney back as soon as possible
Your customer care number is fake as no one picks up the call

money deducted from my paytm wallet account without my consent - Comment #2981658 - Image #0

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Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Rahul,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we had cancelled the auto-renewal of this subscription. The refund was not possible as this was the discounted offer and a non-refundable offer which was updated in the terms and conditions. We assure you that the auto-renewal has been stopped and it will not renew again.

Please feel free to write to us at [email protected] for any questions.

Thanks,
Gaana Support Team!

S

Shailendrapal

from Vasai-Virar, Maharashtra

Jan 24, 2018

I am Shailendra pal need to get my refund coz I didnt renewed my account. Don't need ganna subscription anymore so I need my money back ASAP.

Reply

Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Shailendra,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. Since we do not have your registered email id here, we request you to please write to our support team with your registered id on Gaana so that we can help you better. Please do write to us at [email protected].

Waiting to hear from you.

Thanks,
Gaana Support Team!

R

Rahul514

from Kolkata, West Bengal

Feb 11, 2018

Haven't received the refund yet after emailing
They have just cancelled the auto renewal and not given the refund till now

money deducted from my paytm wallet account without my consent - Comment #3001738 - Image #0

money deducted from my paytm wallet account without my consent - Comment #3001738 - Image #1

Reply

Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Rahul,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we had cancelled the auto-renewal of this subscription. The refund was not possible as this was the discounted offer and a non-refundable offer which was updated in the terms and conditions. We assure you that the auto-renewal has been stopped and it will not renew again.

Please feel free to write to us at [email protected] if you have any question.

Thanks,
Gaana Support Team!

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Address: Cuttack, Odisha, 753001

Website: Gaana.com

Hi,
Yesterday my gana subscription auto renewed without my permission and amount was automatically deducted from my paytm account. So i kindly request you to cancel the subscription and return the money which was deducted.
So i kindly request you to please seek into the matter and help me out. (I have attached the payment reference id).

Regards

+1 photos

Feb 23, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Jan 21, 2018

Updated by Asutosh Pandey If required you cancel my subscription but i need my refund back.

Verified Support

Jan 22, 2018

Gaana.com Customer Care's response Hi Asutosh,

Greetings from Gaana!

We regret the inconvenience caused. We do have mentioned about the auto-renewal on our subscription page when you subscribed for the first time. Also, as you purchased this subscription during Diwali offer which already had the auto-renewal term as part of the offer so that you can get 30% discount on every successful renewal for the lifetime. That offer was launched as 100% cashback for the first subscription and thereof 30% discount on every successful renewal.

If you wish, we can cancel the auto-renewal of this subscription from now so that no further renewals happen, however, doing that you would lose out on this offer of 30% discount henceforth. Please confirm if you still wish to cancel the auto-renewal.

Please do write to us at [protected]@gaana.com and confirm your decision so that we can help you better.

Thanks,
Gaana Support Team!

View replies

M

Manish Jain

from Anand, Gujarat

Jan 24, 2018

Gaana.com deducted Rs:208 from my paytm wallet without my permission and subscribed me to it. I don't want to subscribe further but then also it deducted my money from Paytm wallet. I've not downloaded any song in my lifetime from Gaana.com

Reply

Gaana.com Customer Care's response, Feb 20, 2018

Verified Support

Hi Manish,

Greetings from Gaana!

We regret the inconvenience caused and sorry for the delayed response. We request you to please write to our support team at [email protected] for the same and share your registered email id with them so that they can help you better. Since we do not have any information here, we are unable to check your account.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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Address: Mumbai City, Maharashtra, 400076

Website: Gaana.com

Respected sir,
I had paid for 1 year subscription but after the trial period my subscription is not activated. I have changed my mobile into dual sim card recently. May be that is the reason for nonactivation. I am sending you the payment reference number from paytm. Kindly suggest me regarding procedure for activation.
Thank you,
Sunirmal mukherjee.
Subscription id - 6155174
Played through paytm on 10-12-17.

+1 photos

Feb 25, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Gaana.com Customer Care's response Hi Sunirmal,

Greetings from Gaana!

We regret the inconvenience caused and would live to get this checked. Since we do not have your registered email id here, we request you to please write to us at [protected]@gaana.com with your registered account details and the issue so that we can help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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Website: Gaana.com

Gaana.com deducted rs:208 from my paytm wallet without my permission and subscribed me to it. I don't want to subscribe further but then also it deducted my money from paytm wallet. I've not downloaded any song in my lifetime from gaana.com
They are not refunding my money saying its not possible. I want my money back and cancel that subscription.
Please help

Feb 28, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Gaana.com Customer Care's response Hi Shaurya,

Greetings from Gaana!

We regret the inconvenience caused. We do have mentioned about the auto-renewal on our subscription page when you subscribed for the first time. Also, as you purchased this subscription during Diwali offer which already had the auto-renewal term as part of the offer so that you can get 30% discount on every successful renewal for the lifetime. That offer was launched as 100% cashback for the first subscription and thereof 30% discount on every successful renewal.

If you wish, we can cancel the auto-renewal of this subscription from now so that no further renewals happen, however, doing that you would lose out on this offer of 30% discount henceforth. Please confirm if you still wish to cancel the auto-renewal.

Please do write to us at [protected]@gaana.com and confirm your decision so that we can help you better.

Thanks,
Gaana Support Team!

Verified Support

Jan 22, 2018

Gaana.com Customer Care's response Hi Shaurya,

As checked your conversation with our support team on email, we have asked you to please share the order id of the transaction so that we can look into this. Please do respond to the email with the required details so that our support team can help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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Address: Kolar, Karnataka, 563101

Sir / madam
I am your valued customer for many year, i have a problem i have paid rs 990 on 7th january 2018 with transaction from my federal bank tdecm/7992 on indication on the screen to renew my subscription unfortunately an amount rs 990 was auto debited without my person even though i have subscribed for gaana with 990 on 7th january i request that one of the amounts to be refunded i wish to state i can afford a double subscription
My email id
[protected]@hotmail.com
[protected]@gmail.com
Mob [protected]

Feb 19, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Gaana.com Customer Care's response Dear User,
Thanks for choosing Gaana.
We will refund back the amount and will restore your iTunes subscription. Please note that iTunes has an auto renewal feature and it will auto renew again next year.

For any help please reach us at [protected]@gaana.com. Thanks!!

Team Gaana

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Federal Bank Customer Care

from Delhi, Delhi

Jan 20, 2018

Hi Mr. Rao,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (3358) in the subject line so that our team can assist you.

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Address: 411028

Website: Paytm, gaana.com

I haven't subscribed anything from gaana.com, nor i want to ever. Still my money the sum of rs208 got deducted from my account? Why?
Just like that out of the blue money got deducted from my paytm wallet. I never trust keeping money in online wallet because of this reason.
Paytm are not authorized to take out money or auto deduct charges without consent. I have checked for the auto debit settings and there wasn't anything. Then how can paytm take out my money?

+1 photos

Feb 22, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Gaana.com Customer Care's response Hi Suraj,

Greetings from Gaana!

We regret the inconvenience caused. We do have mentioned about the auto-renewal on our subscription page when you subscribed for the first time. Also, as you purchased this subscription during Diwali offer which already had the auto-renewal term as part of the offer so that you can get 30% discount on every successful renewal for the lifetime. That offer was launched as 100% cashback for the first subscription and thereof 30% discount on every successful renewal.

If you wish, we can cancel the auto-renewal of this subscription from now so that no further renewals happen, however, doing that you would lose out on this offer of 30% discount henceforth. Please confirm if you still wish to cancel the auto-renewal.

Please do write to us at [protected]@gaana.com and confirm your decision so that we can help you better.

Thanks,
Gaana Support Team!

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Address: Barwani, Madhya Pradesh

Purchased one year subscription of gaana.com. It says to download songs i have to purchase any subscription. I did. After downloading. I click on download it started and completed. But now i can't find the files in anywhere. I can only play them from gaana player. If i have to listen songs why would i purchase subscription?... It's a fraud... They should provide. Mp3 files so that we can listen and share the songs as well.

Feb 19, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Jan 18, 2018

Updated by Bllu i don't know why i have paid money? either refund or give mp3 files.

Verified Support

Jan 19, 2018

Gaana.com Customer Care's response Dear User, We don't provide Mp3 songs. We have an agreement with our music partners that all the songs should remain within the app and this is how all music streaming services work. Please share the screenshot of the invoice and order id of the payment at [protected]@gaana.com so that we can process the refund.

We'd love to answer any other questions you may have so please write to us at [protected]@gaana.com.

Regards
Team Gaana

Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 34

unauthorized charges by gaana

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annual subscription

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gaana + subscription

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cannot download in spite of having valid subscription

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monthly subscription: request for cancellation.

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subscribe for your download monthly pack but unable to download

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gaana.com - i complaining about auto subscription

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money deducted from paytm account account id: 7600494852 without my consent

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stop auto renewal monthly subscription of gaana+

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auto deduction of money

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money deducted from my paytm wallet account without my consent

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inactivation of subscription

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money deducted without my consent

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double payment received by gaana

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paytm money deducted for gaana+ subscription!

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can't play song in other player

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