Gaana.com Complaints & Reviews

My transaction number is[protected]. I have made payments for a yearly subscription but gaana plus is not at all working. Its very shocking to see no id, no login id, not even on my mail, no way of telling that i can access the downloading facility, i can not download either. What have you taken the payment for??? Surprisingly there is no customer care number or any helpline also available. What a sorry state....

On 31st Jan 2018 I had purchased membership for one year and today it showed subscription expired so I paid 399 rupees today for one year subscription and I got to know I had been cheated because my subscription had not expired. I had subscription till Jan 2019. Now I paid 399 rupees for the subscription I already had. I need a refund of my money. And please contact me.
makim.[protected]@gmail.com...

Im not a paytm user but your scheme payment process by them... I would like to make a complain regarding a gaana plus subscription's i purchased on[protected]. The transaction was completed and a sum of 399 was deducted from my account through paytm portal twice time... How can i back 399rs.. I have written to gaana customer service but there is no response....

Hi there, i would like to make a complain regarding a gaana plus subscription's i purchased on 10th of may 2018. The transaction was completed and a sum of 399 was deducted from my account through paytm portal with order id 8211480. However the one year subscription plan has still not been activated on my gaana app. My user name is 'athoo'
Kindly look into the matter and fix it as soon as possible as i have already paid for my service...

I paid half yearly subscription of 549/- for gaana plus on 22/03/2018 by hdfc netbanking however it is not reflecting in my account with result i am still getting only medium quality music instead of hd which gaana plus provides. I have written to gaana customer service but there is no response. Please rectify this mistake and inform me.
Joy kutty
[protected]@mariarosa.com...

Hi

My name is sumeet stephen. I have taken gaana+ subscription few days back for which i have paid rs 399. Today when i logged in gaana.com it asked me to upgrade to new version and to do this was mandatory without which i was not able to process. Once i did it my ganna+ subscription is not retained and i am being asked to renew again.

Please help me at the earliest.

Thanks

Sumeet...

Hello, i am a huge fan and and great user of gaana.
But i am not completely satisfied with the availability of songs that you have.
Sometime i see or listen to songs on youtube and wish to listen to them without the video and so i use gaana but i am let down for the reason that the song is not available.
I would like to mention some of the songs that i couldn't find:
1) grenade by goat.
2) freaky friday...

I have taken up the valentine day offer and paid for one year but still my account is asking for renewal. It is pathetic even after paying it is not showing up. They are cheating by giving offer taking your money in advance and not providing the service. I paid through paytpm and this people want me take the monthly subscription again and again pay the money....

Dear gaana.com team,

I have received msg from gaana.com that my monthly subscription has been renewed, i had subscribed only for the perticular period and the site is auto renewing the subscription, i wish to stop this immediately and the charges should be refund or revoke. Also the site or app should give option to remove subscription.

My registered no is [protected] chandrashekhar saldur

Kindly...

Hello

I had purchased the subscription for 6 months on March 10, 2018 and it's not working at all.

After login, if I select to download any song, it says it will be download next time you login.

But nothing happened till now even after logout and login again.

My order number is GA1905492 and I paid $17.99. I live in USA.

Please advise.

Ashu...

Hi, i have been charged for rs 99 from my paytm today, which is unfortunate and unfair as i already subscribed for the gana+ on 9 the march for 6 months (By charging of 249 see screenshot attached)
Therefore it is requested to you to make reversal of the payment asap of 99 to my paytm account and make sure to update my account subscribed for 6 months (As per attachment) if you have any questions please let me know.

Thanksbr...

I paid for annual subscription. Details are as follows
Paid for subscriptiongaana com for service id #7352522transaction id [protected][protected]:37:56 am
Rs 999
-
Success monthly subscription expring on 1 jan 2030

Why am i charged again this month for monthly subscription? Details are as follows as per gmail receipt
Order number: gpa.[protected]..13
Order date: 28-feb-2018...

Hi,

I have purchased a license for HD songs at www.gaana.com @99/month. But my amount is deducted and services are not activated.

ID: [protected]@gmail.com

I have received message from the bank for deduction of amount:

A purchase of INR 99.00 has been made using your Debit Card linked to ICICI Bank Account XX8345 on 28-Feb-18. Info: VIN*Citrusp*gaa....

On 19 dec 2017 i have subscribed one month gaana+ at rs.99/- through gaana.com application. I have paid the amount through debit card. Now, on 18.01.2018 and 18.02.2018 the same amount has been deducted from my debit card which i did not do these transactions. I don't want to subscribe the gaana+ this month. My request is to stop the subscription and initiate process to refund the amount. Also look into the matter, how come, subscription...

Have been trying to download songs since 17.2.18. But cannot do it as it is asking for fresh subscription, and after selecting the option it is saying that my gaana subscription is valid till july 2018... I tried logging out and logged in again, n tried the same process but it wouldnt go ahead... Also trie to add one moth subscription but still i said the same thing and wouldnt go ahead... Pl advice what to do to rectify the problem and i...

My login id : suryanve @gmail.com
Mobile no :[protected]
Transaction id : c1i1c_p4cozi

I’ve registered for your website yesterday and subscribed for a monthly subscription and i am in a free trial period. As your app is not easily managed & i am not happy with it, i want to cancel my subscription. Please cancel it.

Sincerely,

Surya narayana, nv...

I want to delete my gaana account i can not delete gaana account and i want to delete it asap
Please help how to delete gaana account
So please tell me how can i delete my gaana account please respond fast
Or else you delete my gaana account but by any how i want to delete gaana accout please help me ok give me fast response i hope you help me fast...

Hi team,

I have subscribed for your download monthly pack (Rs.99) but unable to download songs today but i am unable to download.

Please help me on priority. Called on your customer care number but no one is picking the call.

Kindly arrange a call back asap on [protected].

Note:- screenshot is attached for your better understanding to help me out.

Regards/vikas gupta...

I have subscribed for the six months plan and have paid the necessary amount. I have been trying to download albums; however, it shows "queued" even after downloading - how can i completely download the albums? If i am offline and want to hear the songs, would that be possible as they have not been downloaded entirely - need to know why it shows queued even after downloading completely...

Date - 24/jan2018
Ganna id - [protected]@gmail.com
Paytm id - [protected]

Dear sir,
Gaana.com deducted rs: 208 from my paytm wallet without my permission and subscribed me to it. I don't want to subscribe and i want to refund my money to paytm wallet.

I donot want to continue with the subscription (If any).

Request you to refund my money as soon as possible
br...