Gaana.com Complaints & Reviews

Address: 380050

I was unable to download some of the songs due to this i have given 1 star rating on the playstore due to the reason i have a bit of conversion on ur mail id with ur executive but they are not giving me satisfying answer and due to that i m complaining to higher authorities to see my problem nd i[censored] cant solve my problem then u can ask for anotherm mail id

Gaana.com customer support has been notified about the posted complaint.

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Address: 400092

Hello,
I have an account by name insight eye care, email id insight. [protected]@gmail.com

Today we made a payment of 499 for annual subscription, the amount got deducted from my bank, however i did not receive any confirmatory message from gaana... (Payment ref no [protected])

Instead gaana said that payment has got declined, try again...
This has to be resolved...
Kindly let us know

Thanking you

Insight eye care

[protected]
Insight. [protected]@gmail.com

Gaana.com customer support has been notified about the posted complaint.

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S

[email protected]

from Kolkata, West Bengal

Sep 21, 2018

Please enable my service.
I didn't downloading any songs from Ganna.com

about my payment showing declined in spite of 499 deduction - Comment #3215792 - Image #0

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I was searching to download mp3. in search result, it was taking to your gaana page. When i click download, it was asking me to register to download. So paid for 6 months subscription. Then i was trying to download, it displayed a message to use an app to download. I download an app in my phone, downloaded the songs, but i could not find any mp3 files in my phone.
I subscripe to download into USB and use in my car. Not to listen online/offline through your app. Please refund my money.

Gaana.com customer support has been notified about the posted complaint.

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B

Bank Ssc

from Kankauli, Maharashtra

Sep 12, 2018

I subcribed that gaana app but still i didnt get confirmation from there and money has been deducted if my problem didnt resolve i will lodge the complain... My email is [protected]@gmail.Com

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Address: Vadodara, Gujarat, 390022

Website: www.gaana.com

I have taken a one year subscription for gaana unlimited download about a month back by paying rs. 399/-. I have tried to download songs by clicking the download icon. However iam unable to download even a single song in the last one month as the moment i press download for a song it just shows queued. Download dosent happen. Perpetual issue. Has repeated again and again.

Sep 10, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Gaana.com Customer Care's response Hi Bippi,

Welcome to Gaana !

We would love to fix this. Since, we do not have your registered email/number here, please write to us from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better. We look forward to your email.

Thanks !

Regards
Gaana Support Team

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N

Niraj [email protected]

from Surat, Gujarat

Aug 21, 2018

Please working gaana
Please contact me
[protected]
Niraj mistry
My probleam solve please request
And call me

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Address: Lucknow, Uttar Pradesh, 226010

Hi, today I paid to 1 month subscription through internet banking SBI . The transaction completed successfully Rs. 99 got deducted from my account but after returning back to the gana web page its shows transaction failed.

the reference no of the payment made through my account is IGAEBLBEV8
my email address is ankit.[protected]@gmail.com

please activate my account, thanks .

Sep 11, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Aug 03, 2018

Updated by Hola! please hide or remove my email address .

Verified Support

Aug 10, 2018

Gaana.com Customer Care's response Hi Ankit,

Greetings from Gaana !!!

Hope you are doing great. As we checked your email address, we have received your payment successfully. Please log out and log in back into app again and then try accessing.

For further inquiries, please write to us at [protected]@gaana.com – we would love to help you better.

Thanks !

Regards
Gaana Support Team

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S

srikanth pabbisetty

from Rajahmundry, Andhra Pradesh

Aug 6, 2018

On 18/7/18, I have paid Rs.99/- for 1 month's subscription fees of Gaana Plus.
But, in my account, it is displaying as a Free User. I have written an email on 19/7/18 to [protected]@gaana.com regarding this issue. I have not received any reply till now.
I want a refund of my amount and immediate cancellation of my subscription.

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My registered email id:[protected]@yahoo.com, Paid 499.00, half an hour ago. I am unable to download the songs in my laptop. This info displayed after the payment. NOt before that.

I am facing many problems with the apps.in my windows app, while downloading the song i am getting notified about unable to download the track and in android app, my songs are automatically get not playable and it forces me to download it again after some

I request to refund my amount

Sep 10, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Gaana.com Customer Care's response Hi Raghava,

Welcome to Gaana !!!

We do not support downloads on desktop and on windows app. We have also refunded back the amount since the subscription was no use to you.
If you have any issues, please write to us at [protected]@gaana.com – we would love to help :)

Thanks !

Regards
Gaana Support Team

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S

Soham@9820

from Mumbai, Maharashtra

Jul 25, 2018

I need help for 1 song is not playing on Gaana Music. I'll explain song Name :-
Heroes we could be alesso ft tove lo this one.

Reply

Soham@9820's reply, Jul 19, 2018

I need song listen heroes we could be alesso ft Tove lo

S

shubdha kamra

from Gurgaon, Haryana

Jul 31, 2018

I have purchased a subscription of gaana and the amount is already deducted from my account but still not t
Got the subscription. Pls resolve this issue or refund my money back.

unable download the songs and copy in web - Comment #3170450 - Image #0

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Address: Hazaribagh, Jharkhand, 825301

Website: gaana.com

3-4 days ago, I purchased subscription for Rs 499 in gaana website by mistake and just after purchasing, within 10 minutes, I told them about my mistake several times and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as I am a student with no source of income. But till now it has not been satisfactorily responded from their end and everytime they are making excuses asking not to cancel the subscription. Please help

email: [protected]@gmail.com

Sep 15, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Gaana.com Customer Care's response Hi Kislay,

Welcome to Gaana !!!

We have already refunded back the amount[protected].
If you have any other query then do let us know at [protected]@gaana.com.

Thanks !

Regards
Gaana Support Team

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M

Mehakpreet kaur

Jul 24, 2018

Please cancel my subscription for this app i dont want that subscription and moreover you guys picked up money from my account i dont want thay please refund my money and cancel subscription please it is a request as urgent as you can do.

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J

Juie Deshpande

from Nashik, Maharashtra

Aug 7, 2018

Please cancel the auto subscription of gaana.i has taken the subscription for just one month.
I never opted for auto renewal and don't need it and pls refund the amount.

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F

Fail Time

from Mumbai, Maharashtra

Oct 16, 2019

My email id is [protected]@gmail.com

Dear Gaana,

I have been charged automatically without any prior intimation.

However I don't want to use your services.

Please refund my money and also let me know how to remove save cards as I'm not getting option in your app

I will be waiting for your reply

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Address: Dehradun, Uttarakhand, 248001

I cant download songs. Every time it shows songs are in que and it reamins in que forever. Kindly revert. My ID no is 9922469. I took annual package 20 days ago and when I am submitting my complaint it is showing bloody write your complaint in more words. What do you mean by that. I just want either my money back or resolve the issue ASAP to get my songs downloaded properly.

Sep 16, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Gaana.com Customer Care's response Hi Himanshu,

Greetings from Gaana !!!

We would love to fix this. Since, we do not have your registered email/number here, please write to us from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better. We look forward to your email.

Thanks !

Regards
Gaana Support Team

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K

Kabir Sondagar

from Mumbai, Maharashtra

Jul 24, 2018

My money deducted but cant download songs

my number is [protected]
email is [protected]@gmail.com

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Address: 520002

Website: gaana.com

I have paid Rs 399 towards one year subscription. I received message regarding amount has been debited. The only mistake i did was i refreshed when it was taking very long time to process after the debit message has come. When i was trying to download songs, it is still asking me to pay the amount to download. Please look into it and try to resolve the problem at the earliest. I am awaiting your response. I am a great fan of gaana.com

Sep 10, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Gaana.com Customer Care's response Hi Chaath,

Greetings from Gaana !!!

We would love to fix this. Since, we do not have your registered email/number here, please write to us from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better. We look forward to your email.

Thanks !

Regards
Gaana Support Team

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B

Biplab Deb Roy

from Mahoba, Uttar Pradesh

Jul 19, 2018

I have subscribed by paying 399 but the gaana+ has not been activated.
It was a 1 year membership.
The payment was done through paytm. Amount has been deducted.
This was not expected from a reputed player like gaana.
Please help

Reply

Vishnu Ambujan's reply, Oct 27, 2018

Yes even I have the same issue... I payed with my debit card

I

Imkong Akum

from Agartala, Tripura

Oct 25, 2018

Same issue with me please help. I recharged it's been 2 to 3 months no update from gaana. N I can't even download songs after I paid money for music. I'll share my account screen shot.

paid rs 399 towards one year subscription - Comment #3252572 - Image #0

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Address: Vaishali, Bihar, 844101

My registered email id: [protected]@gmail.com, member since: march 18, 2018 - expiring on - may 20, 2019, price (Rs.): 999.00. I am facing many problems with the apps.in my windows app, while downloading the song i am getting notified about unable to download the track and in android app, my songs are automatically get not playable and it forces me to download it again after some day.
I request to refund my amount or solve this issue and notify me regarding this issue being solved.

+1 photos

Sep 10, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Gaana.com Customer Care's response Hi Deepankar,

Welcome to Gaana !!!

We would love to fix this. please write to us from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better. We look forward to your email.

Thanks !

Regards
Gaana Support Team

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S

Shailesh Sahay

from Mohali, Punjab

Jul 6, 2018

My phone no is [protected] and using apple Iphone 7plus. I am not able to download the songs after renewing my payment method recently. Its paid till 21 july as per my app information but unable to download songs

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N

nairsneha

Jul 11, 2018

I am subscribed with Gaana since 3 months. I have tried several ways to contact you to stop my auto renewal, but no response
Please guide me how to stop the auto subscription.

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Website: gaana.com

My transaction number is[protected]. I have made payments for a yearly subscription but gaana plus is not at all working. Its very shocking to see no id, no login id, not even on my mail, no way of telling that i can access the downloading facility, i can not download either. What have you taken the payment for??? Surprisingly there is no customer care number or any helpline also available. What a sorry state.

Sep 12, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Gaana.com Customer Care's response Hi There,

Greetings from Gaana !!!

We would love to fix this. Since, we do not have your registered email/number here, please write to us from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better. We look forward to your email.

Thanks !

Regards
Gaana Support Team

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R

Raghav Marvangodi

from Mumbai, Maharashtra

Jul 19, 2018

Sent a complaint yesterday. Not seen the complaint in the complaint section..nor the resolution...where i can see it

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On 31st Jan 2018 I had purchased membership for one year and today it showed subscription expired so I paid 399 rupees today for one year subscription and I got to know I had been cheated because my subscription had not expired. I had subscription till Jan 2019. Now I paid 399 rupees for the subscription I already had. I need a refund of my money. And please contact me.
makim.[protected]@gmail.com

+1 photos

Jul 17, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Gaana.com Customer Care's response Dear User,
Thanks for writing to us.
As per our conversation on email, your issue is resolved now.

Let us know at [protected]@gaana.com if you have any other query.

Regards
Team Gaana

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A

Anand Tawari

from Surat, Gujarat

Jun 14, 2018

How tu downlod gaana in my pc
my no [protected]

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Website: Gaana.com

Im not a paytm user but your scheme payment process by them... I would like to make a complain regarding a gaana plus subscription's i purchased on[protected]. The transaction was completed and a sum of 399 was deducted from my account through paytm portal twice time... How can i back 399rs.. I have written to gaana customer service but there is no response.

+2 photos

Jul 15, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Gaana.com Customer Care's response Hi There,

We would love to fix this. Since, we do not have your registered email/number here, please write to us from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better. We look forward to your email.

Regards
Team Gaana

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P

pc09

from Noida, Uttar Pradesh

Jun 13, 2018

I m Dr praveen chandra. My user id praveen chandra. I subscriped for 1 yr plan by paying 399. but still unable to download songs. It says 'song will be downloaded next time you open the app'.
What is this [censored]. U people are doing frauds. Solve this issue asap. i will complain to cyber crime shell if not resolved.

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Address: New Delhi, Delhi, 110009

Hi there, i would like to make a complain regarding a gaana plus subscription's i purchased on 10th of may 2018. The transaction was completed and a sum of 399 was deducted from my account through paytm portal with order id 8211480. However the one year subscription plan has still not been activated on my gaana app. My user name is 'athoo'
Kindly look into the matter and fix it as soon as possible as i have already paid for my service for which has not been activated still and the app constantly keeps asking me to subscribe even though i have already bought it for a year.
Phone no [protected]

Jul 14, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Gaana.com Customer Care's response Hi There,
Greetings from Gaana!!
We checked at our end using the order id and found that your transaction has failed due to ''Transaction failed by bank''.
Please contact your bank for the refund.

Regards
Team Gaana

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H

Hardik Agawala

from Ahmedabad, Gujarat

Jun 12, 2018

I have iphone 5s and want to get gaana plus but cant purchase it from paytm even not from web! please help!!

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Address: 560037

I paid half yearly subscription of 549/- for gaana plus on 22/03/2018 by hdfc netbanking however it is not reflecting in my account with result i am still getting only medium quality music instead of hd which gaana plus provides. I have written to gaana customer service but there is no response. Please rectify this mistake and inform me.
Joy kutty
[protected]@mariarosa.com

Jul 18, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Gaana.com Customer Care's response Hi There,
Greetings from Gaana!!

We are sorry but your payment details are not reflecting in our system. Please share the screenshot of the payment confirmation message so that we can help you better.

You can email us the payment details at [protected]@gaana.com.

Regards
Team Gaana

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R

raganxt

from Nagpur, Maharashtra

May 23, 2018

Hello .

I am from RagaNXT.com and are looking forward to have our original classical reordings on your App and site. kindly let me know the procedure for the same

my mail Id is :- [protected]@raganxt.com
Mobile number :-[protected]
or else Share your contact number for the authorised person with whom i can talk regarding details.

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Address: Thane, Maharashtra

Website: Gaana.com

Hi

My name is sumeet stephen. I have taken gaana+ subscription few days back for which i have paid rs 399. Today when i logged in gaana.com it asked me to upgrade to new version and to do this was mandatory without which i was not able to process. Once i did it my ganna+ subscription is not retained and i am being asked to renew again.

Please help me at the earliest.

Thanks

Sumeet stephen
[protected]
[protected]@gmai.com

Jul 14, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Gaana.com Customer Care's response Dear User,

Greetings from Gaana!!

We are sorry but your payment details are not reflecting in our system. Please share the screenshot of the payment confirmation message so that we can help you better.

Please email us the detail at [protected]@gaana.com.

Regards
Team Gaana

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R

Rkiransastri

from Bengaluru, Karnataka

May 21, 2018

I subscribed using the gaana portal but that is not linked to the app. My username is [protected]@gmail.com.

Please look into it.

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P

PILLI PRASAD

from Hyderabad, Telangana

Jun 5, 2018

I am unable to download songs even after my subscription
1.Rs 399.00
2.Rs 99.00
Hence it is requested to suggest some solution for the issue.
Regards
PRASAD

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Website: Chrome

Hello, i am a huge fan and and great user of gaana.
But i am not completely satisfied with the availability of songs that you have.
Sometime i see or listen to songs on youtube and wish to listen to them without the video and so i use gaana but i am let down for the reason that the song is not available.
I would like to mention some of the songs that i couldn't find:
1) grenade by goat.
2) freaky friday but lil dicky and chris brown.
Thank you.

May 26, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Gaana.com Customer Care's response Hi Adithyan Sony, Welcome to Gaana !!

We would like to inform you that due to label exclusivity we don't have requested tracks at present.

We have forwarded the request to our content team and they are working on the same.

We will notify you once we have it.

Please stay tuned !!

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Address: Mumbai City, Maharashtra, 400062

I have taken up the valentine day offer and paid for one year but still my account is asking for renewal. It is pathetic even after paying it is not showing up. They are cheating by giving offer taking your money in advance and not providing the service. I paid through paytpm and this people want me take the monthly subscription again and again pay the money.

Gaana.com customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400705

Dear gaana.com team,

I have received msg from gaana.com that my monthly subscription has been renewed, i had subscribed only for the perticular period and the site is auto renewing the subscription, i wish to stop this immediately and the charges should be refund or revoke. Also the site or app should give option to remove subscription.

My registered no is [protected] chandrashekhar saldur

Kindly take immediate action.

Chandrashekhar saldur
[protected]

Apr 28, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

Gaana.com Customer Care's response Hi Chandrashekhar,

Greetings from Gaana!

We regret the inconvenience caused and will surely assist you with this. We do have mentioned on our subscription page about the renewal for all the plans and payment mode where the subscription goes into renewal mode. The same information is also available in your profile section of Gaana app.

Unfortunately, we do not see any account associated with your mobile number so request you to please share your registered email id on Gaana with our support team at [protected]@gaana.com so that they can look into this and help you further.

Waiting to hear from you.

Thanks,
Gaana Support Team!

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Address: 11373

Hello

I had purchased the subscription for 6 months on March 10, 2018 and it's not working at all.

After login, if I select to download any song, it says it will be download next time you login.

But nothing happened till now even after logout and login again.

My order number is GA1905492 and I paid $17.99. I live in USA.

Please advise.

Ashu

+1 photos

Apr 19, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Mar 14, 2018

Updated by Ashish Hallan Hello

I had purchased the subscription for 6 months on March 10, 2018 and it's not working at all.

After login, if I select to download any song, it says it will be download next time you login.

But nothing happened till now even after logout and login again.

My order number is GA1905492 and I paid $17.99. I live in USA.

Please advise.

Mar 14, 2018

Updated by Ashish Hallan Hello

I had purchased the subscription for 6 months on March 10, 2018 and it's not working at all.

After login, if I select to download any song, it says it will be download next time you login.

But nothing happened till now even after logout and login again.

My order number is GA1905492 and I paid $17.99. I live in USA.

Please advise.

Verified Support

Mar 19, 2018

Gaana.com Customer Care's response Hi Ashish,
Happy to help you!!
Please share your registered email id/number on Gaana at [protected]@gaana.com and along with the screenshot of the message you are getting when you are trying to download the songs.

Our support team will be happy to assist you!

Regards
Team Gaana

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A

Anisha Bansal

from Ahmedabad, Gujarat

Apr 10, 2018

I have paid for 1 year Ganna + subscription today through Paytm. This subscription
provides free unlimited downloads.

But I am not able to download any song. Either resolve the problem or refund my amount.

Gaana.com Complaints & Reviews

File a complaint to Gaana.com

Gaana.com reviews & complaints page 33

some of the songs are not downloading

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about my payment showing declined in spite of 499 deduction

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mp3 download unavailable

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unable to avail subscription benefits

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1 month gaana plus `99 subscription

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unable download the songs and copy in web

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subscription cancellation

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I can't download songs

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paid rs 399 towards one year subscription

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unable to download track

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even after making payments, i am not able to access anything

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double subscription charged

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transaction issue

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gaana plus subscription not active

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gaana half yearly subscription

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regarding gaana subscription not active post mandatory upgrade

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restriction on the availability of songs.

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subscription done but no connection

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stop subscription

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subscription is not working at all

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