Gaana.com Complaints & Reviews

May 20, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

In order to request for removal of auto-renewal please send an email us at [protected]@gaana.com with the subject line "CONSUMER FORUM COMPLAINT" with your registered Gaana plus details so that the team can look into the same oin priority basis.

Regards,
Gaana Support Team

May 20, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern regarding the sony liv code.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis and share the sony liv code details.

Please let us know if you need any further help.

Regards,
Gaana Support Team

May 20, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Please be informed that our team has already responded to you today stating that the gaana plus subscription is active under this phone number .


Regards,
Gaana Support Team

May 20, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please be informed that we never take unauthorized payment from the users.

Please note that once the customer redeem the voucher, they are then redirected to the payment page where they have to put the card details, and it is mentioned that "YOU WILL NOT BE CHARGED FIRST THREE MONTHS", and also on the pay u payment page the customer can untick the option for "SAVE CARD FOR FUTURE RENEWALS".

If this option is ticked, that means the user is allowing us for the renewal, hence the amount deducted is completely after your approval.

However, we have checked that that the refund for Rs 299 has already been done, and it takes 6-7 working days for the amount to reflect back in your account.

Regards,
Gaana Support Team

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern regarding the subscription.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis and also share the necessary screenshot to understand the issue better.

Please let us know if you need any further help.

Regards,
Gaana Support Team

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the account password.

We will reset the password and will send you an email shortly.

Regards,
Gaana Support Team

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please be informed that we never take unauthorized payment from the users.

Please note that once the customer redeem the voucher, they are then redirected to the payment page where they have to put the card details, and it is mentioned that "YOU WILL NOT BE CHARGED FIRST THREE MONTHS", and also on the pay u payment page the customer can untick the option for "SAVE CARD FOR FUTURE RENEWALS".

If this option is ticked, that means the user is allowing us for the renewal, hence the amount deducted is completely after your approval.

For any further questions, you can always send us an email at [protected]@gaana.com, we will be happy to help.

Regards,
Gaana Support Team

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

However, as per conversation with the customer service person we have already processed the refund for amount deducted and it will be credited in your account within 6-7 working days.

Let us know if you need any further help.

Regards,
Gaana Support Team

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

We would request you to please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern regarding the auto-renewal.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis and also share the necessary screenshot to understand the issue better.

Please let us know if you need any further help.

Regards,
Gaana Support Team

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please note that once the customer redeem the voucher, they are then redirected to the payment page where they have to put the card details, and it is mentioned that "YOU WILL NOT BE CHARGED FIRST THREE MONTHS", and also on the pay u payment page the customer can untick the option for "SAVE CARD FOR FUTURE RENEWALS".

After, your approval itself the plan has been auto-renewed and amount has been deducted.

However, the auto-renewal has been stopped, the current subscription is valid till 30th Oct, 2019.

We are afriad to inform you that the refund cannot be done, for any further queries please write to us at [protected]@gaana.com

Regards,
Gaana Support Team

May 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

Please be informed thatt the account associated with the email address [protected]@gmail.com has been removed successfully.

Let us know if you need any further help.

Regards,
Gaana Support Team

May 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the downloads.

We would request you to please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the issue further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Apr 26, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the renewal.

Please be informed that under your registered email address, there subscription is showing expired on 17th april.

We would request you to please send us an email at [protected]@gaana.com with the your recent payment receipt and details about the issue so that the team can look into the issue further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Apr 23, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis and also share the necessary screenshot to understand the issue better.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Apr 23, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In regards to you issue regarding the subscription, we would request you to please send us an email at [protected]@gaana.com with the subject line as CONSUMER FORUM COMPLAINT so that the team can take up the issue on priority basis.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Apr 05, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Apr 11, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the renewal.

We would request you to please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the issue further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team