Gaana.com Complaints & Reviews

Hi team

Please stop auto renewal for my gaana account. And revert the transaction.

Gaana account : [protected]

And please going forward stop auto renewal.

Let me know if you need more details
And please provide an option to stop auto payment in gaana app. If this option is there then user can stop auto payment. And please provide any helpline number to contact.
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I want to delete my Gaana account so i can connect it with my new account
because i have one year gaana + subscription
please delete this account as soon as possible
[protected]@gmail.com
i also have screenshot of my accounts and if gaana.com will not delete my account then i will delete your application, Sorry

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I have a one year activated subscription which will expire in 19th july 2019.. But everytime i try to download any song a new subscription window pops up on the screen.. I have been facing this problem since 5 months.. Have not been able to download any song since then.. This is my first year of subscription and i am really disappointed.. Will never recommend this app to anyone.....

I renew gaana.com subriscption last week but company again want to renewal me. Pls. Resolve my complaint.
My email id is [protected]@gmail.com registered with gaana.com
I was renew on 2-4-19 by netbanking few days is working nice but accidently is not working. I am registered user gaana.com previus year is working very well but currently i call customer care but not picked my phone....

I want to close & delete gaana account permanently. But no one responding from gaana. Help me in closing the account.in gaana platform, there is no option to change email id or mob number. The old phone number registered in the account was not in used stage & also been deleted. Thats why, i want to delete the account permanently, but gaana customer care is not responsive. So please delete my account.
Registered mob no - [protected]...

I am a subscriber to gaana.com through their paid service. As per the agreement subscriber are allowed to to download the songs to their devices. However when i am traveling or when i am poor on network i cannot even listen to my downloaded songs. Message comes stating that the application couldn't recognise the song and it will download the song when i am in good network coverage. This is really frustrating....

I paid for gaana plus (App) subscription for one year through student discount. I used two days with no problems. I formatted my phone, after that it's showing free account with same subscription account login. What should i do. Have i been frauded? I've messaged many times to them to resolve these issues. But they said it's a free account what should we do. I also have proof of deducted amount from bank. After that i asked them to help many...

I'm already cancelled my subscription on 02/04/2019 received email confirmation for the same.
Today i'm receiving another mail saying my subscription is auto renewed for rs.99 start date 04/04/2019. Auto renewal date 11/04/2019.
What is this???
If you renew my subscription against my wishes i will complain relevant authority for harrasment....

Rs 200 got deducted against reference number[protected] from hdfc bank debit card on 26th of march 2019.. But the renewal did not happen.. Kindly look into the matter as soon as possible and refund me back the paid amount or get the renewal done.. Seeking your attention to the matter at the earliest.. Please find attached a copy of my bank statement for your easy reference.....

I am flipkart plus member so i rcvd redeem code for gaana app, but i am unable to redeem my code at gaana app. Showing error maximum coupon redemption limit reached. Last day for redemption is 31st mar 2019.

I have tried thrice this code but it is not accepting. I have attached the error

Request you to advice and please give me a solution for the same....

Hello, this is ashutosh sareen. My email id is aashutosh. [protected]@gmail.com and my contact number is [protected]. I have had already renewed my gaana + subscription on march 7, 2019. After that when my app kept prompting me to renew again, i again tried to renew my subscription. So now in total gaana has deducted the money three times from my payment sources. Please help me get the required refund. Here i attach all 3 of my payment order id...

I’ve had a gaana account for around two years and recently i’ve been trying to cancel my aunto renewal but i’m unable to do so. I’ve gone to itunes but it says no subscriptions, the google play store says it’s empty, ive written an email to gaana but apparently [protected]@gaana.com isn’t a real email id and none of the gaana members have replied to me. Please help, thank you...

Hi,
Recently i switched from aitrl wynk to gaana plus and purchased their annual subscription of inr 399 (March 22, 2019). Just only to realize that
- gaana app doen't support triple button click of earphone/headphone which results in playing the previous song. Currently

One button click : play/pause (Gaana app supports)
Two button click : play next song (Gaana app supports)
Three button click...

Registered gaana email id kunal. [protected]@ymail.com

I dont use the email id which was previously registered in gaana, and there is no option to change the name registered email id in gaana. Contacted customer care but they replied me with

"hi there, welcome to gaana!

Unfortunately, you won't be able to transfer your subscription. This feature is not available with us."

I wasnt...

Kindly deactivate my subscription for gaana. There is no option to stop auto renewal for gaana subscription, so kindly unsubscribe me with immediate effect.
Make sure no payment is debited for the same. I have already raised the issue at your customer care but no reply received yet.
I have raised at - [protected]@gaana.com

Awaiting for your reply....

I have a Gaana Plus subscription, which is not expired. Whenever I am pressing download button for any song, it's just saying queued and never downloading it. What should I do?
It's showing the queues symbol next to the song and clicking on it is resulting into popping up of a dialogue box asking me if I want to remove it from download list.
I've paid for Gaana Plus, I expect that it fulfills it's purpose!!...

I have subscribed to ganna.com premium services for 1 year which included 1 year of gaana and sony liv. My registered email id with gaana.com is jinal. [protected]@gmail.com. Once i subscribed to it, ganna services got activated on the spot but sony liv didn't. I tried logging in with the same email id it failed to show premium content. So i tried getting help from twitter where official handle of sony liv had requested to put unique coupen code...

As i have brought the gaana subscription and got it but as gaana has already given me 30days trial but i'm not able to download any song litrely not even a single song the app doesn't even give any errors regarding downloads and it's just simply says retry and try to login and log out several times and even uninstalled and reinstalled the app several times still facing the same problem and your chat support team is not supportive.
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Login email id: [protected]@gmail.com
Phone number: [protected]

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr)

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email...

I paid rs. 399 for 1 year subscription on 8th december '18, but now it says my subscription has expired. I am unable to download any songs. I tried to use the chat function in the help section of the app but they are not very responsive. They responded on the 1st day asking for my subscription details but nothing since then. I have also attached a screenshot of my payment to them while subscribing but no one seems to have even looked at that....