Gaana.com Complaints & Reviews

Address: New Delhi, Delhi, 110052

Hi, some time before i have checked into my account if there is any auto renewal activity on in my account, and at that time, no activation status is being shown, and i tried every possible way to check and deactivate that service, but i did not found anything. Eventually i thought that no service is activated and no money will be deducted from my account, but somehow it happened and i felt cheated at that time

Gaana.com customer support has been notified about the posted complaint.

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P

Pratik Prasad Pawaskar

from Mumbai, Maharashtra

May 28, 2019

I have a/c with mobile number but when i try to enter my email id it says its already in use as used to login with facebook. so i want to merge this two a/c.Or at least delete the a/c with email as mobile verified a/c has gaana plus
...

[protected]@gmail.com
[protected]

please help as soon as possible

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Address: 560035

Hi, i want to deactivate my one account and want to use my current account.

I have 2 account one with gmail and another one with a mobile number and i want to use my personal gmail and mobile number with one account. On my gmail, i have premium gaana account and with mobile, it's basic account, so i want to deactivate my account that is associated with a mobile number so that i can add the number on the account (Premium ganna account) with gmail. I do not want to use 2 accounts. I want the resolution asap.

Gmail: n. [protected]@gmail.com
Mob:- [protected]

May 20, 2019

Complaint marked as Resolved

They did not take any action and close the complaint. They are not responding to my email.

Gaana.com customer support has been notified about the posted complaint.

May 20, 2019

Updated by Naveen Shankar I'm trying to contact them through email but they are not responding to my email. Please check the attachment.

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R

recoil.rahul

from New Delhi, Delhi

May 27, 2019

Dear
i am Rahul Agarwal
My email id : recoil.[protected]@gmail.com

I am a gaana+ user i want to stop my auto renewal as i try but i don't find any way to manually stop auto renewal.
also i don't find any customer support no for same.

please stop gaana+ auto-renewal today.

Reply

recoil.rahul's reply, May 22, 2019

Dear
i am Rahul Agarwal
My email id : [email protected]

I am a gaana+ user i want to stop my auto renewal as i try but i don't find any way to manually stop auto renewal.
also i don't find any customer support no for same.

please stop gaana+ auto-renewal today.

D

Dipit Rao

from Delhi, Delhi

May 28, 2019

My songs are not downloading and i have a subscription of gaana plus. Please remove this problem or i will complain against you in consumer court in particular state as i am a lawyer in delhi high court.

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Sir/ madam, i have paid rs99/- two times for one month subscription on 29.04.2019. I have requested for refund of one amount rs99/- which was excess paid /deducted from my credit card.
I wrote nearly 22 mails no action has been taken by your team to refund the amount. They wrote that two times amount received but want account number for refund.
I wrote let them close all my accounts and refund.
Meaning less replies are being received from your team.
Please look into the matter and close any account and refund my excess deducted amount at once.
Siddappa murganoor.

Jun 22, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

We do understand your concern regarding the dual payment deduction.

We would request you to please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the issue further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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K

Krishnali Kondekar

from Pune, Maharashtra

May 21, 2019

I'm not getting my playlist and favourite list again when I log into my account, I hav switched to another device and tried alot but just vould not get my account back.

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R

Ravi081

from Delhi, Delhi

May 24, 2019

Per month 99 + tax debit my account. I dont want your plan . Please refund my account and close auto debit .

Reply

Ravi081's reply, May 22, 2019

Find attached copy of debit amount per month recipet.

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Iam a subscribed member of gaana.. That is iam gaana plus member for one year from october 2018. Still i am not able to download songs from last month.. Songs will be queued to download.. Unable to download even after removing previously downloaded songs.. Please help me to sort out this problem. I need to download songs which i like in gaana. Iam gaana plus member.. Please do the needful to resolve the problem, bcs i am not able to download songs even after subscribing to gaana.

Jun 21, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the download.

Please be advised, that if the songs are stuck in queue, you need to delete the songs in queue then logout and login again using the registered details.

After logging in try downloading a single song and see it it works.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Lunkad Queensland, Pune, Maharashtra, 411014

Hi,
I ve been trying to unsubsribe to the 1 month pack renewal but cannot do so. I think i'll be chargd with a hefty bill later. Please look into the matter. You cant just take away my hard earned money.

So i had provided my credit card details and was about to unsubscribe gaana once month ended. But they have no provision to unsubscribe. I'm losinng money here.

Jun 20, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

In order to request for removal of auto-renewal please send an email us at [protected]@gaana.com with the subject line "CONSUMER FORUM COMPLAINT" with your registered Gaana plus details so that the team can look into the same oin priority basis.

Regards,
Gaana Support Team

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A

ankipoonia

from Mumbai, Maharashtra

May 21, 2019

I have a gaana plus account with my mail id and another free account is created with mob no now i want to connect my phone number with my gaana plus account but i am not able to do that help me in deleting that account so that i can connect my phone number with gaana plus account.

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K

Kavita Asher

from Mumbai, Maharashtra

May 27, 2019

Since the last one month, everytime I play any song from the ones I have downloaded, it plays for a while and then just stops. Very upsetting.

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Address: Koperkhirane, Mumbai City, Maharashtra, 400709

Hello,

I have renewed my gaana subscription on 12 may 2019 of rs. 499. Normally the amount is 299 rs but there is another offer of gaana + sonyliv subscription which costs 499rs. I took the same subscription and my gaana.com renewed but still didn't get the sonyliv subscription code yet. And this fraud company also doesn't have any contact information so that anybody can contact them. Also i mentioned the same issue in play store but there also no response.

Jun 23, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern regarding the sony liv code.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis and share the sony liv code details.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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S

Srajan Seth

from Delhi, Delhi

May 24, 2019

I made a playlist using downloaded and my micro sd card songs but when i play songs from sd card it shows song not found.
But i didn't change the location of the micro SD songs .
Please solve my problem.
I attached the screenshot of my problem.

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There are these u/m issues that i am facing with gaana.com...

1. My email id "[protected]@hotmail.com" is not getting activated even after 5 attempts.

2. Though i have paid ₹299/- for one year subscription of gaanaplus:-
- the app keeps saying that i am a free user.
- i am not able to download songs and the app starts asking for more money whereas i have already paid for one full year's subscription for hd downloading

Kindly resolve the issue to rebuild trust

Jun 23, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Please be informed that our team has already responded to you today stating that the gaana plus subscription is active under this phone number .

Regards,
Gaana Support Team

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A

anishnagda

Oct 9, 2022

I go5 a deduction of ₹ 299 from my account which mentions transaction of gaana app. I haven’t chosen the option of renewal and subscription. Kingly help me for refund.

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Gaana app and gaana.com is looting company.
These gaana management people are looting money from my account without my permission and without making any calls and taking any permission from us.

I am shocked, how they are accessing my credit card details and looting my money.

Kindly stop this harassment and looting money.
Somebody help me please.

They have charged rs.299 for a subscription themselves and didn't even take permission from me.

I want my looted money back. Please refund me my rs.299.

I complained on there app as well but they are denying to refund my money.
I am not even using your app, you can check that. Please refund

Gaana.com/app firm looted my money. Give me back my money which you people looted from me
Kindly stop this harassment and looting money.
I want my looted money back into my account.

Account details - [protected]

Jun 23, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please be informed that we never take unauthorized payment from the users.

Please note that once the customer redeem the voucher, they are then redirected to the payment page where they have to put the card details, and it is mentioned that "YOU WILL NOT BE CHARGED FIRST THREE MONTHS", and also on the pay u payment page the customer can untick the option for "SAVE CARD FOR FUTURE RENEWALS".

If this option is ticked, that means the user is allowing us for the renewal, hence the amount deducted is completely after your approval.

However, we have checked that that the refund for Rs 299 has already been done, and it takes 6-7 working days for the amount to reflect back in your account.

Regards,
Gaana Support Team

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N

Naresh Jhawar

from Surat, Gujarat

May 15, 2019

Email - [protected]@gmail.com

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M

Mirna

May 16, 2019

Please stop my subscription ASAP.[protected].

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Address: India, Gaana

I paid for gaana plus (App) subscription for one year through student discount. I used two days with no problems. I formatted my phone, after that it's showing free account with same subscription account login. What should i do. Have i been frauded? I've messaged many times to them to resolve these issues. But they said it's a free account what should we do. I also have proof of deducted amount from bank. After that i asked them to help many times but they haven't replied till now. Please help..

Jun 14, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern regarding the subscription.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis and also share the necessary screenshot to understand the issue better.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: 600042

Dear sir/madam,
I m a gaana account holder of subscription - one year student plan. Activated on april 23, 2019.
I forgot my account password.in my mobile phone i can access the gaana account since i have started the account from my mobile. But not on my desktop computer.
The reset password email link shows some error in processing request. Pfa.
I request to provide the same password i have used in my mobile gaana account or any other opt solution to this issue.

Mail id:nasiha.[protected]@gmail.com
Mobile number: [protected]
Thanks in advance

Jun 14, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the account password.

We will reset the password and will send you an email shortly.

Regards,
Gaana Support Team

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Address: 560085

Gaana app and gaana.com is number 1 india's looting company.
these Gaana management people are looting money from my account without my permission and without making any calls and taking any permission from us.

I am shocked, how they are accessing my credit card details and looting my money.

kindly stop this harrassment and looting money.
somebody help me please.

in they looting 256 from one person, atleast from 1 crore indian, they have looted 256 crores money by accessing our credit card money into their account.

I want my looted money back

Gaana.com/app firm looted my money and give me back my money which you people looted from me
kindly stop this harassment and looting money.
I want my looted money back into my account.

Jun 12, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please be informed that we never take unauthorized payment from the users.

Please note that once the customer redeem the voucher, they are then redirected to the payment page where they have to put the card details, and it is mentioned that "YOU WILL NOT BE CHARGED FIRST THREE MONTHS", and also on the pay u payment page the customer can untick the option for "SAVE CARD FOR FUTURE RENEWALS".

If this option is ticked, that means the user is allowing us for the renewal, hence the amount deducted is completely after your approval.

For any further questions, you can always send us an email at [protected]@gaana.com, we will be happy to help.

Regards,
Gaana Support Team

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S

Shanali

from Mumbai, Maharashtra

May 8, 2019

Hi. I didnt renew any your pack and its renewed by its ownself. My account is sharma.[protected]@gmail.com kindly look into this matter. Its some kinda fraud. I have to legally i[censored] dont pay back my amount. Coz i got another ac as well.

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Address: Gurgaon, Haryana

They are fraud. Never ever provide them your card details. They will charge you even after revoking the instructions related to the renewal. They don't even care to call you or reply to your mails. Further, they will breach your financial privacy by deducting money on their own wish. They cancelled my 3 months promo period 1 month prior to it's completion. They don't have any options to cancel or remove your card details from the app.

Jun 12, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

However, as per conversation with the customer service person we have already processed the refund for amount deducted and it will be credited in your account within 6-7 working days.

Let us know if you need any further help.

Regards,
Gaana Support Team

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M

Mayur Hedau

from Delhi, Delhi

May 8, 2019

I have subscribed for gaana plus but whenever i tap on download button song does not download and stuck in queue section. I have stable internet connection yet I'm facing this problem. Please Resolve this issue and suggest me a solution.

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Address: Thane east, Thane, Maharashtra, 400604

By mistakle i subscribers free trial pack of gaana.com via google. Subscription charges was changed in my mobile bill.
Please stop the auto renewal and unsubscribe from gaana.com. I don't want any deduction for this any more. Please i just want to stop subscription from gaana. Kindly look forward to this matter and solve the same. So please stop my auto renewal from google for gaana.com

Jun 10, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

We would request you to please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Hello team,

I have subscribed for free 3 months subscription previously when i got the offer from paytm..
I had been forced to add my credit card details to get that free subscription but intimated that i will get alert through sms/email when i need to get renewal.

But today without any intimation i had been charged for renewal of 249/6 months... From my credit card.
This is not fare... I don't want to be gaana+ user. Please cancel my renewal and get me back my money asap...

I don't find any option on how to unsubscribe from renewal in gaana. App

Please return my money and unsubscribe from gaana+..

Thanks,

Jun 11, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern regarding the auto-renewal.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis and also share the necessary screenshot to understand the issue better.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: 411057

Hi team

Please stop auto renewal for my gaana account. And revert the transaction.

Gaana account : [protected]

And please going forward stop auto renewal.

Let me know if you need more details
And please provide an option to stop auto payment in gaana app. If this option is there then user can stop auto payment. And please provide any helpline number to contact.

Thanks

Jun 10, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please note that once the customer redeem the voucher, they are then redirected to the payment page where they have to put the card details, and it is mentioned that "YOU WILL NOT BE CHARGED FIRST THREE MONTHS", and also on the pay u payment page the customer can untick the option for "SAVE CARD FOR FUTURE RENEWALS".

After, your approval itself the plan has been auto-renewed and amount has been deducted.

However, the auto-renewal has been stopped, the current subscription is valid till 30th Oct, 2019.

We are afriad to inform you that the refund cannot be done, for any further queries please write to us at [protected]@gaana.com

Regards,
Gaana Support Team

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Address: New Delhi, Delhi, 110017

I want to delete my Gaana account so i can connect it with my new account
because i have one year gaana + subscription
please delete this account as soon as possible
[protected]@gmail.com
i also have screenshot of my accounts and if gaana.com will not delete my account then i will delete your application, Sorry

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Jun 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

Please be informed thatt the account associated with the email address [protected]@gmail.com has been removed successfully.

Let us know if you need any further help.

Regards,
Gaana Support Team

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I have a one year activated subscription which will expire in 19th july 2019.. But everytime i try to download any song a new subscription window pops up on the screen.. I have been facing this problem since 5 months.. Have not been able to download any song since then.. This is my first year of subscription and i am really disappointed.. Will never recommend this app to anyone..

Jun 9, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the downloads.

We would request you to please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the issue further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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A

Arpan1234567890

from Hyderabad, Telangana

Apr 24, 2019

Hello,

I am Arpan Mondal
I had purchased Gaana + Sony Liv subscription on 17 april 2019
I got Gaana Plus subsciption but didnt got any code for sony liv app.
Please help ASAP

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K

konasrinivas

from Hyderabad, Telangana

Apr 24, 2019

Respected Sir/Madam
Today [13.04.2019] i have registered gaana for one year. But not downloading song.what is the problem...?? why it's not downloading...?? what we should do...??
faithfully,
Kona srinivas.

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I renew gaana.com subriscption last week but company again want to renewal me. Pls. Resolve my complaint.
My email id is [protected]@gmail.com registered with gaana.com
I was renew on 2-4-19 by netbanking few days is working nice but accidently is not working. I am registered user gaana.com previus year is working very well but currently i call customer care but not picked my phone.

May 30, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the renewal.

Please be informed that under your registered email address, there subscription is showing expired on 17th april.

We would request you to please send us an email at [protected]@gaana.com with the your recent payment receipt and details about the issue so that the team can look into the issue further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Kali Babu Street, Ahirtoli, Ranchi, Jharkhand, 834001

I want to close & delete gaana account permanently. But no one responding from gaana. Help me in closing the account.in gaana platform, there is no option to change email id or mob number. The old phone number registered in the account was not in used stage & also been deleted. Thats why, i want to delete the account permanently, but gaana customer care is not responsive. So please delete my account.
Registered mob no - [protected]...

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Address: Assam, Kamrup Metropolitan, Assam

I am a subscriber to gaana.com through their paid service. As per the agreement subscriber are allowed to to download the songs to their devices. However when i am traveling or when i am poor on network i cannot even listen to my downloaded songs. Message comes stating that the application couldn't recognise the song and it will download the song when i am in good network coverage. This is really frustrating.

May 24, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis and also share the necessary screenshot to understand the issue better.

Please let us know if you need any further help.

Regards,
Gaana Support Team

View replies

S

shashank manocha

Apr 15, 2019

Hi Gaana

My subscription is not working but it’s a complaint against your subscription as well as your customer help desk. It’s been 2 days I’m waiting for 1 message. Vaibhav been your agent didn’t even bother to reply the whole time. Just ignored my messages. I need someone to help.

Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 29

refund for unauthorized renewal of account

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not getting option to deactivate my old account

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refund of excess paid/deducted amount.

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gaana.com unable to download songs

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unauthorized credit charges

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after renew not able didn't get the subscription code

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money paid for gaanaplus subscription but the subscription hasn't yet started

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unauthorized deduction from my credit card for renewal

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songs are not downloading after even being paid customer

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gaana account log in issue

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auto renewal from my credit card without my permission

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auto renewal gaana plus

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stop auto renewal

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unsubscribe from gaana+

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auto renewal from credit card

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account delete

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not being able to download any songs

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renewal problem

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I want to close or delete my account.

I cannot listen to my downloaded songs.

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