Gaana.com Complaints & Reviews

I have a one year activated subscription which will expire in 19th july 2019.. But everytime i try to download any song a new subscription window pops up on the screen.. I have been facing this problem since 5 months.. Have not been able to download any song since then.. This is my first year of subscription and i am really disappointed.. Will never recommend this app to anyone..

Jun 9, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the downloads.

We would request you to please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the issue further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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A

Arpan1234567890

from Hyderabad, Telangana

Apr 24, 2019

Hello,

I am Arpan Mondal
I had purchased Gaana + Sony Liv subscription on 17 april 2019
I got Gaana Plus subsciption but didnt got any code for sony liv app.
Please help ASAP

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K

konasrinivas

from Hyderabad, Telangana

Apr 24, 2019

Respected Sir/Madam
Today [13.04.2019] i have registered gaana for one year. But not downloading song.what is the problem...?? why it's not downloading...?? what we should do...??
faithfully,
Kona srinivas.

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I renew gaana.com subriscption last week but company again want to renewal me. Pls. Resolve my complaint.
My email id is [protected]@gmail.com registered with gaana.com
I was renew on 2-4-19 by netbanking few days is working nice but accidently is not working. I am registered user gaana.com previus year is working very well but currently i call customer care but not picked my phone.

May 30, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the renewal.

Please be informed that under your registered email address, there subscription is showing expired on 17th april.

We would request you to please send us an email at [protected]@gaana.com with the your recent payment receipt and details about the issue so that the team can look into the issue further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Kali Babu Street, Ahirtoli, Ranchi, Jharkhand, 834001

I want to close & delete gaana account permanently. But no one responding from gaana. Help me in closing the account.in gaana platform, there is no option to change email id or mob number. The old phone number registered in the account was not in used stage & also been deleted. Thats why, i want to delete the account permanently, but gaana customer care is not responsive. So please delete my account.
Registered mob no - [protected]

May 27, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

Please be informed thatt the account associated with the contact number has been removed successfully.

Let us know if you need any further help.

Regards,
Gaana Support Team

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S

sky realty

from Gurgaon, Haryana

May 2, 2019

Please cancel my gaana 99 rupees subscription... Asap

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A

Aakash Narwal

from Mumbai, Maharashtra

May 2, 2019

I am unable to download songs .
It shows try again every time I try to download songs.
What should I do in this case?

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Address: Assam, Kamrup Metropolitan, Assam

I am a subscriber to gaana.com through their paid service. As per the agreement subscriber are allowed to to download the songs to their devices. However when i am traveling or when i am poor on network i cannot even listen to my downloaded songs. Message comes stating that the application couldn't recognise the song and it will download the song when i am in good network coverage. This is really frustrating.

May 24, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis and also share the necessary screenshot to understand the issue better.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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S

shashank manocha

Apr 15, 2019

Hi Gaana

My subscription is not working but itâ€™s a complaint against your subscription as well as your customer help desk. Itâ€™s been 2 days Iâ€™m waiting for 1 message. Vaibhav been your agent didnâ€™t even bother to reply the whole time. Just ignored my messages. I need someone to help.

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Address: Samlong, Ranchi, Jharkhand, 834001

I paid for gaana plus (App) subscription for one year through student discount. I used two days with no problems. I formatted my phone, after that it's showing free account with same subscription account login. What should i do. Have i been frauded? I've messaged many times to them to resolve these issues. But they said it's a free account what should we do. I also have proof of deducted amount from bank. After that i asked them to help many times but they haven't replied till now. Please help.

May 26, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In regards to you issue regarding the subscription, we would request you to please send us an email at [protected]@gaana.com with the subject line as CONSUMER FORUM COMPLAINT so that the team can take up the issue on priority basis.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Doddaballapur Road, Provident Welworth City, 561203

I'm already cancelled my subscription on 02/04/2019 received email confirmation for the same.
Today i'm receiving another mail saying my subscription is auto renewed for rs.99 start date 04/04/2019. Auto renewal date 11/04/2019.
What is this???
If you renew my subscription against my wishes i will complain relevant authority for harrasment.

May 7, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the inconvenience caused if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern.

We would request you to kindly send an email at [protected]@gaana.com with the registered details so that our team can accordingly look into the issue.

Please mark the heading as "CONSUMER FORUM COMPLAINT" so that we can take up the query on priority basis.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Rs 200 got deducted against reference number[protected] from hdfc bank debit card on 26th of march 2019.. But the renewal did not happen.. Kindly look into the matter as soon as possible and refund me back the paid amount or get the renewal done.. Seeking your attention to the matter at the earliest.. Please find attached a copy of my bank statement for your easy reference..

May 12, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the renewal.

We would request you to please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the issue further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Mohali, Punjab, 140301

Hello, this is ashutosh sareen. My email id is aashutosh. [protected]@gmail.com and my contact number is [protected]. I have had already renewed my gaana + subscription on march 7, 2019. After that when my app kept prompting me to renew again, i again tried to renew my subscription. So now in total gaana has deducted the money three times from my payment sources. Please help me get the required refund. Here i attach all 3 of my payment order id screenshots.

May 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Gaana.com Customer Care's response Dear User,
Greeting from Gaana.
We apologize for the inconvenience caused to you and understand the issue regarding the multiple payment deduction.
Please be informed that one of our customer service representative has already sent you an email and refunded the extra amount deducted.
For any further queries please email us back.
Enjoy Listening Gaana.

Regards,
Gaana Support Team

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B

Beewin

from Delhi, Delhi

Apr 3, 2019

I purchase a subscription of Gaana.com but I can't download songs on my PC
In the customer care no. [protected] nobody pick up the phone.Please let me know how can I download the song on my laptop.

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I’ve had a gaana account for around two years and recently i’ve been trying to cancel my aunto renewal but i’m unable to do so. I’ve gone to itunes but it says no subscriptions, the google play store says it’s empty, ive written an email to gaana but apparently [protected]@gaana.com isn’t a real email id and none of the gaana members have replied to me. Please help, thank you

May 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We understand that you are unable to download the songs.

We would request you to share a screenshot of the query sent to us or else the registered details to [protected]@gaana.com. Our team always responds back.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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M

makeitright

Mar 28, 2019

Look on the terms and conditions of Gaana subscription and look out for the amount of notice you are supposed to give before cancelling the subscription.
If you have sent the email on their official email address(as appearing on their website) and does not matter if it's working or not and you have a proof of that email to cancel the subscription, go to your bank and cancel this direct debit or standing order with Gaana.
There is nothing they can do about it. You can cancel any direct debit or standing order from your bank at any time as it is your money and the bank will only oblige your requests and no one else.

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Hi,
Recently i switched from aitrl wynk to gaana plus and purchased their annual subscription of inr 399 (March 22, 2019). Just only to realize that
- gaana app doen't support triple button click of earphone/headphone which results in playing the previous song. Currently

One button click : play/pause (Gaana app supports)
Two button click : play next song (Gaana app supports)
Three button click : play previous song (Gaana app doesn't supports)

Now triple click feature is quite necessary for me and without this, this app is useless to me. This feature was working on wynk music, amazon music, default music player on my phone.

My phone : samsung galaxy s7 edge

So, request gaana team that if you can't add this feature, then please simply refund my money as i am not using this app now and want to switch back to wynk music.

Thanks
Pankaj
[protected]@hotmail.com

Gaana.com customer support has been notified about the posted complaint.

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ਹ

ਹਿਮਾਂਸ਼ੂ ਸਿੰਘ ਬੋਹੜਾਂ

from Delhi, Delhi

Mar 27, 2019

Please change my gmail id from [protected]@gmail.com to [protected]@gmail.com

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Address: Mumbai City, Maharashtra, 400705

Registered gaana email id kunal. [protected]@ymail.com

I dont use the email id which was previously registered in gaana, and there is no option to change the name registered email id in gaana. Contacted customer care but they replied me with

"hi there, welcome to gaana!

Unfortunately, you won't be able to transfer your subscription. This feature is not available with us."

I wasnt at all talking about transferring the subscription, and then no reply.

Installing gaana was a waste of time.

May 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Please be informed that we have received your query and the concerned person will respond you over the email as soon as possible.

Regards,

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S

smpati

from Hyderabad, Telangana

Mar 27, 2019

Paid rs.199 to down load songs

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smpati's reply, Mar 21, 2019

how to use and down load songs .JUST now i have paid Rs.199/-

N

Naman05

Apr 27, 2021

I want to change my email id from my old ganna account to my new ganna account. I am not using my old account. My new account also have subscription for ganna plus so, but it doesn't allow to chance.

E mail - [protected]@gmail.com

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Kindly deactivate my subscription for gaana. There is no option to stop auto renewal for gaana subscription, so kindly unsubscribe me with immediate effect.
Make sure no payment is debited for the same. I have already raised the issue at your customer care but no reply received yet.
I have raised at - [protected]@gaana.com

Awaiting for your reply.

May 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us.

We apologize for the inconvenience caused to you.

In regards to your request of cancelling the auto-renewal, please confirm your registered email address or a copy of the query sent to us so that the team can respond to you on priority basis.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Pune, Maharashtra, 411048

I have a Gaana Plus subscription, which is not expired. Whenever I am pressing download button for any song, it's just saying queued and never downloading it. What should I do?
It's showing the queues symbol next to the song and clicking on it is resulting into popping up of a dialogue box asking me if I want to remove it from download list.
I've paid for Gaana Plus, I expect that it fulfills it's purpose!!

May 5, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We understand that you are unable to download the songs.

First we would request you please clear the songs stuck in queue, logout and login back in your account using your registered details.

Once you are logged back in again then try downloading a single song and let us know by sharing a screenshot for further clarification on [protected]@gaana.com so that the team can look into the issue further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Mumbai City, Maharashtra, 400056

I have subscribed to ganna.com premium services for 1 year which included 1 year of gaana and sony liv. My registered email id with gaana.com is jinal. [protected]@gmail.com. Once i subscribed to it, ganna services got activated on the spot but sony liv didn't. I tried logging in with the same email id it failed to show premium content. So i tried getting help from twitter where official handle of sony liv had requested to put unique coupen code sent by gaana.com. But i havent received any email regarding activation of premium services or unique coupen code by ganna which can be used for sony liv.

Kindly help

May 5, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In regards to you request about the SONY LIV code, our customer service representative has sent you an email with the code details, you have to redeem it at the payment page of the sony liv app after choosing the annual subscription.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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As i have brought the gaana subscription and got it but as gaana has already given me 30days trial but i'm not able to download any song litrely not even a single song the app doesn't even give any errors regarding downloads and it's just simply says retry and try to login and log out several times and even uninstalled and reinstalled the app several times still facing the same problem and your chat support team is not supportive.

As if the issue is not resolved then i have to forcefully cancel my subscription before it starts

May 7, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We would request you to send us an email at [protected]@gaana.com with your registered details so that we can accordingly share the code details as we are unable to find any details under the shared email id.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: 560064

Login email id: [protected]@gmail.com
Phone number: [protected]

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr)

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email address verified through their mail, but the premium content is still inaccessible.

May 3, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Mar 31, 2019

Updated by Shubham Baranwal No actions taken yet. Please help. It's almost a month now

Verified Support

Apr 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In regards to you request about the SONY LIV code, our customer service representative has sent you an email with the code details, you have to redeem it at the payment page of the sony liv app after choosing the annual subscription.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Shubham Baranwal

from Mumbai, Maharashtra

Mar 31, 2019

Still no action taken. Please help it's almost one month

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I paid rs. 399 for 1 year subscription on 8th december '18, but now it says my subscription has expired. I am unable to download any songs. I tried to use the chat function in the help section of the app but they are not very responsive. They responded on the 1st day asking for my subscription details but nothing since then. I have also attached a screenshot of my payment to them while subscribing but no one seems to have even looked at that.

May 3, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

Please be informed that our customer service person has already sent you an email, you can respond back to him explaining the issue so that he can help you further.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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S

satishkhullar

from Noida, Uttar Pradesh

Mar 14, 2019

I have purchased Ganna Subscription but not received Sonyliv code.

My number [protected].

Further please share sonliv activation code.

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I actually subscribed for gaana plus with sonuliv subscription for 1 year @ rs. 499.
But not getting any confirmation email from sonyliv app. Moreover, while i am trying to login gaana app through my email, it does not allow me to change or update password and shows me an error.

Additionally, when i am trying to sign in through my smart tv with my email, the system won't allow me to proceed.

I request you to please fix this issue as soon as possible.

— pratish.

Apr 8, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Please send us an email at [protected]@gaana.com with your registered details so that our team can help you with the code details.

Let us know if you need any further help.

Regards,
Gaana Support Team

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I bought gaana.com subscription on 27 feb 2019 by paying rs. 499 for one year.
The amount got deducted, however i'm unable to use the feauter's even after downloading he app on my mobile phone.

I made the payment through axis credit card and sent the screen shot of same to gaurav at gaana.com after making the complain on phone.

Kidly assist to resolve.

Apr 8, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

Please be informed that our customer service person has already sent you an email, you can respond back to him explaining the issue so that he can help you further.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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A

Ankur Ank Das

from Tezpur, Assam

Feb 27, 2019

Sir, Plz remove 'Jibon' song from gana company name soundtrack. Its fake..

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Address: Purnia, Bihar, 854301

I Bought gaana+ subscription on 21jan. It was a rs 399 pack with one year subscription.The amount got deducted but not able to avail the subscription features.On profile it's showing I am a free customer.

I made the payment through PNB debit card here I am attracting the account statement and my profile..
Please help me

Registered email:- [protected]@gmail.com
Contact no:- [protected]

Feb 22, 2019

Complaint marked as Resolved

Got the Gaana subscription ...after some times but all downloaded songs were goneðŸ˜

Gaana.com customer support has been notified about the posted complaint.

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patnamshetey sandeep

from Delhi, Delhi

Mar 6, 2019

I have inadvertently subscribed GAANA+ and forgot after 1 months money was deducted without my permission i checked website to remove my card details but no where found iam not using gaana from 1 month but money deducted please refund my money, ID [protected]

Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 30

not being able to download any songs

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renewal problem

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I want to close or delete my account.

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I cannot listen to my downloaded songs.

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gaana plus subscription issues

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auto renewal against my wishes

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gaana renewal did not happen

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multiple charge for the same subscription plan

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gaana auto renewal

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triple button click music previous song play not working

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does not allow changing registered email id.

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deactivate auto renewal for gaana subscription

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unable to download songs on gaana+

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premium services

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bought subscription of gaana got some features but unable to download songs

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unable to access sonyliv

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app says subscription has expired

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gaana plus sonyliv subscription

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unable download songs after making payment

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bought gaana subscription amount also got deducted but not able to get gaana+ features

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