Gaana.com Complaints & Reviews

Address: Jamnagar, Gujarat, 361001

Website: Ganna

Today at night a message was received that my ganna subscription is being automatically renewed and was without my permission and I have not been agreed with auto renewal, kindly cancel my ganna plus subscription and return my money and please stop auto renewal.I think that you should ask me without doing renewal and should wait for my permission.
Waiting for positive response.

Feb 19, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

Gaana.com Customer Care's response Hi Smeet,

Greetings from Gaana!

This is to apprise you that to make everything transparent for our users we have clearly mentioned on the payment page as well as the payment confirmation receipt that the subscription will auto-renew itself.

It's disheartening to know that you want to cancel the auto-renewal of your subscription. It would be really helpful if you can please share the reason for this so that we can try to improve your experience.

In case you still want to cancel the auto-renewal, then please mail our customer support team at [protected]@gaana.com

Regards,
Gaana Team

Jan 17, 2018

Updated by Smeet Patel I don't want to use ganna plus, so can you kindly refund the amount which I have paid

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Address: Bhadrak, Odisha, 756101

Website: GAANA.COM

Sir, on dated-14th-janu-2018 i transfer amount rs-99. Oo to ganna.com, through net-banking procedure. The amount was transferred with the monthly plan rs-99.00. My operating system is window xp system. I opened ganna.com to download the favorite songs but it won"t get dwnload, failed to do same. Kindly check the payment made through state bank of india on dated 14th january 2018 netbanking processes. Kindly acknowledge the details.14th-jan-2018. Transfered inb citrus payment solution. Ref no.-[protected]igacsmtvx7. Sad to experienced all these stupidity. Please refundback to my account the amount transferred 99 rupees only. Log in is confirmed on phone no.[protected]

Feb 17, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

Gaana.com Customer Care's response Hello There,

Greetings from Gaana !!

We are really sorry for the inconvenience caused.

We would love to fix your issue. Please mail us at [protected]@gaana.com so that we can address the issue with all the details and get this fixed for you asap.

Waiting to hear from you.

--
Regards
Gaana Team

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Address: 122016

Website: www.gaana.com

12th october 2017 i have subscribed 3 month gaana+ at rs.208/-. I have paid the amount through paytm wallet ([protected]). Now, this month on 12th january 12pm 2018 the same amount has been deducted from my wallet. I don't want to subscribe the gaana+ this month. My request is to stop the subscription and initiate process to refund the amount. Also look into the matter, howcome, subscription has been renewed without taking my consent.

Feb 19, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

Gaana.com Customer Care's response Hi Sukesh,

Greetings from Gaana!

As per our records, your Gaana+ subscription is on auto renewal through your Paytm account.

It's disheartening to know that you want to cancel the auto-renewal of your subscription. It would be really helpful if you can please share the reason for this so that we can try to improve your experience.

Also, We would like to update you, you have taken the subscription with the Diwali offer where on every subsequent auto-renewal you will get 30% discount and if you cancel the auto-renewal this offer will not be available again.

In case you still want to cancel the auto-renewal, then please mail our customer support team at [protected]@gaana.com

Regards,
Gaana Team

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Address: 560045

Website: gaana.com

12th october 2017 i have subscribed 3 month gaana+ at rs.208/-. I have paid the amount through paytm wallet. Now, this month on 12th january 2018 the same amount has been deducted from my wallet. I don't want to subscribe the gaana+ this month. My request is to stop the subscription and initiate process to refund the amount. Also look into the matter, howcome, subscription has been renewed without taking my consent.

Feb 17, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

Gaana.com Customer Care's response Hi Satyam,

Greetings from Gaana!

As per our records, your Gaana+ subscription is on auto renewal through your Paytm account.

We are sorry to hear that you would like to cancel your subscription. Is there anything we can do to improve your experience with Gaana?

Also, We would like to update you, you have taken the subscription with the Diwali offer where on every subsequent auto-renewal you will get 30% discount and if you cancel the auto-renewal this offer will not be available again.

In case you still want to cancel the auto-renewal, then please mail our customer support team at [protected]@gaana.com

Regards,
Team Gaana

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L

lakshmish Kv

from Bengaluru, Karnataka

Jan 16, 2018

Every month amount is deducted from my account even after deleting my account & completion of my 1 month package.its been more than 4months that the amount is deducted from my account...

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Firstly it had sort by popularity inside the playlist now after update it removed for
proof I am sending image pls resolve because I have send lot complaints using helpswist using premium account Yash
Padti pls help I always premium ganna over hungama Savann and any other app
Pls do not let my faith in ganna and it's team die . At the end or least do not remove feature pls .

+2 photos

Jan 13, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Gaana.com Customer Care's response Hello Sid,

Greetings from Gaana !!

We are extremely sorry for the issue you are facing.Currently, we have removed the sorting option from the playlist page.

However, you can change the sequence of the playlist as per your choice.

Please follow the below steps to change the sequence.

Gaana app>>My music>>Playlists>>Tap on the playlist you want to edit>>Click on the 3 dots on the top right corner of the screen>>Select Edit Playlist>>Tap on the 3 lines to drag upwards or downwards according to your choice.

Let us know at [protected]@gaana.com in case you need any assistance.

--
Regards
Gaana Team

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H

Hansika Khubchandani

Dec 28, 2017

Hello
Kindly cancel my Gaana subscription which was debited 3hours before and return my money 2, 087 to the same account.as it was a mistake and the amount is too big.which I can't afford it

Please do as early as possible.

Thanks

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Address: 122003

Website: www.gaana.com

I have purchased gift card for gaana + subscription from amazon.in. I am not able to redeem as per given instructions in gift card email. Please provide me early resolution.
Attached error screenshot for reference.

I am an old customer of gaana using gaana + service from more than 3 years

My login details are [protected]@yahoo.com and mobile number is [protected]

+1 photos

Jan 4, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Gaana.com Customer Care's response Hello Pankaj,

We are extremely sorry for the issue. As per our records, we can see that your subscription is already active.

Please mail us at [protected]@gaana.com so that we can get this fixed at the earliest.

Waiting to hear from you.

--
Regards
Gaana Team

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V

Varad SuvarnaPrasad Jakhade

from Panaji, Goa

Dec 28, 2017

I m purchase download pack but offline songs not playing...need your support

Thanks in advance
Varad Jakhade

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R

Rachna Thomas

from Ahmedabad, Gujarat

Jan 5, 2018

Hello,
I had subcribed for gaana.com in Nov 2017 with an autopay renewal every month of rs 99 from my savings account and Iwished to unsubscribe from gaana.com Kindly help me unsubscribe from gaana.com and cancel the autopay payment. Thanks in advance.

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V

Vijender Chauhan

from Sonipat, Haryana

Jan 9, 2018

Downloaded files not found in phone memory, pls help

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K

KetanKhaire

from Kandla, Gujarat

Jan 16, 2018

I want to unsubscribe from Gaana.com, it includes 120 rs. from mobile bill everymonth.. I don't want to subscribed for everymonth..

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Address: 411043

Website: gaana.com

Dear sir / madam, i have asked for rs.99/- for a months subscription and i m surprised to see that you have taken rs.999/- for a years subscription.
Sir, this was totally without any knowledge and communication.
I hereby inform you that, revert back me the money which you have wrongly received from me.
I hope this will happen on priority and proper action immediately.

Regards
Sharad erande
[protected]

Jan 15, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hi Sharad,
We never deduct extra charges :(
Please share the screenshot of the payment confirmation message with our support team from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better.

Regards
Team Gaana

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S

Shiraj Kohli

from New Delhi, Delhi

Dec 28, 2017

Hi,
I renewed my Gaana.com subscription on my mobile today. It is supposed to cost 99 Rs for 1 month, and I made the payment through Paytm. But the money was deducted twice from my Paytm account (99x2) = 198 Rs.

Please help resolve this issue as soon as possible. Waiting for your reply?

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Address: Mumbai City, Maharashtra, 400026

I had subscribed to 12 months of gajanan on the 6th of july 2017. I have received an invoice sequence number 3-197647, order id mt38f85lnn, document no.[protected]. I have to state that the app does not allow me to download any songs neither does it allow me to hear any of the songs previously downloaded. I have called the customer care number many times but they are unable to help me. I have already lost five months of the subscription. Kindly help me out as i wish to use the app to download new songs and listen to the previously downloaded data. I look forward to an urgent reply. Also please deactivate the auto renewal.

+1 photos

Jan 1, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hi Neville,
We are sorry for the issue. Please write to us at [protected]@gaana.com or from the ''Chat with us'' option in Gaana so that we can investigate this issue and also provide you the lost days of your subscription.

Regards
Gaana Support Team

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Address: 122007

Website: Gaana.com

Hello,
I had subcribed for gaana.com on 11/10/2017 with an autopay renewal every month of rs 99 from my paytm wallet. I wished to unsubscribe from gaana.com and had informed them but they have deducted rs 99 from my paytm wallet on 11/11/2017. Kindly help me unsubscribe from gaana.com and cancel the autopay payment from my paytm wallet for gaana.com. Thanks in advance....

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4 Comments

Website: Gaana.com

Hi,
I subscribed for gaana plus last month on[protected] but i don't want to continue the subscription this month but it got auto renewed from my paytm wallet on[protected] please tell me how to stop auto renewal from my paytm wallet. They have deducted 99/- rs from my paytm wallet. I want to stop auto renewal. I am not finding any way to stop it and they are not even telling me how i should unsubscribe or cancel auto renewal. Help.

Jan 1, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hey Ayushi,

We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at [protected]@gaana.com. Thanks.

Regards
Gaana Support Team

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S

Srivatsan Sathyakumar

from Kolkata, West Bengal

Nov 15, 2017

My gaana plus login is automatically logged out and it is not getting login properly. Even i subcscribed gaana plus for 3 months.And I payed for that also and now I'm facing this problem from today. Even I didn't logged out suddenly I ogged out and now I'm trying to logging and it's showing login error.please help me with this.

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Gaana.com Customer Care's response, Dec 1, 2017

Verified Support

Hi Srivatsan, We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at [email protected]. Thanks.

Regards
Gaana Support Team

M

Mkb_01

from Kachhwa, Uttar Pradesh

Nov 20, 2017

Pls lodge a complain to Paytm to refund and to stop any such payment in future.

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Mkb_01's reply, Nov 20, 2017

Sorry this is related to Paytm

Mkb_01's reply, Nov 20, 2017

Sorry this issue is not related to Paytm

Mkb_01's reply, Nov 20, 2017

Hi Ayushi, pls raise the issue with Paytm if money is deducted from Paytm.

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Address: Gurgaon, Haryana

I got renewed my gaana monthly subscription on 31.10.2017 through my sbi debit-card. The amount of monthly subscription is rs. 99/- p. M. But due to some technical error my subscription was deducted twice. The copy of my bank statement is also annexed. But on my mobile app, shows that "your gaana+ subscription has expired. Please do needful done and active the gaana+ on my mobile.

Jan 1, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hi Ram, We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at [protected]@gaana.com. Thanks.

Regards
Gaana Support Team

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R

Rajesh Sablania

from Asind, Rajasthan

Nov 9, 2017

I am unable to download the songs. whenever i am trying to download the it goes on to the screen (enclosed)

kindly tell me the procedure of downloading the songs.

renewal of subscription - Comment #2910389 - Image #0

renewal of subscription - Comment #2910389 - Image #1

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Gaana.com Customer Care's response, Dec 1, 2017

Verified Support

Hi Rajesh,
We don't offer downloads on website. The download feature is available only on Gaana mobile app Android & iOS.
Please login with your id on Gaana app and try downloading the songs.
If you face any issues then do let us know at [email protected].

Regards
Gaana Support Team

N

netamit007

from Ahmedabad, Gujarat

Nov 15, 2017

U subscribe for one year but after 4 month i cant download any song
My contact no [protected]

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Gaana.com Customer Care's response, Dec 1, 2017

Verified Support

Hi Amit,
We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at [email protected]. Thanks.

Regards
Gaana Support Team

P

Pallavi Makkar

from Noida, Uttar Pradesh

Nov 16, 2017

Hi,
I have paid Rs99 for downloading songs and enjoying it. But not able to download songs and when I click to download a song it is taking me to pay page which I have already paid for 1 month. Solve the issue as soon as possible or otherwise refund the money.

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Gaana.com Customer Care's response, Dec 1, 2017

Verified Support

Hi Pallavi,

We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at [email protected]. Thanks.

Regards
Gaana Support Team

A

Animesh Jamgade

from Morjim, Goa

Nov 23, 2017

I have suscribed ganna 99 by my debit card but no song can be downloaded i have suscribed ganna on 17 november 2017. i want to contact costomer care but it is not working so i just want to downlaod the songs so help me with that.

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Gaana.com Customer Care's response, Dec 1, 2017

Verified Support

Hi Animesh,

We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at [email protected]. Thanks.

Regards
Gaana Support Team

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Address: Panipat, Haryana, 132103

After having the gaana+ subscription i am not able to download the songs in my playlist. It is just a wastage of money and not enjoying it at all. Also i am not experiencing any extra features in gaana+ although gaana free version was better. I simply need my subscription to be cancelled and please refund my money which i have used to buy this subscription.

Jan 21, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hi Paarth,
We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at [protected]@gaana.com. Thanks.

Regards
Gaana Support Team

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Address: Mumbai City, Maharashtra, 400007

Dear
Sir / madam

I have given rs 297 for 3 months to download the song today on 21/10/2017 -7.26
And the song is not being downloaded

If this problem is not resolved then i will have a police case against it
And i will send news to all news agencies that the song is a fake website
And will issue a video on social media against it that this website loses money

Velaram m. Patel
Mumbai
Mob: - [protected]

Oct 21, 2017

Complaint marked as Resolved

[email protected] Mob - 9004202904

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hi Velaram,

We would love to help you with the issue. Please write to us team from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better.

Regards
Gaana Support Team

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G

Guruprasad Panda

from Hyderabad, Telangana

Nov 5, 2017

I have already paid for i month subscription via Google Playstore payment method. But still my profile is showing free user. Please upgrade to gaana plus user or refund my money to my account. Email id - [protected]@gmail.com

song is not being downloaded - Comment #2905624 - Image #0

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Address: Ahmedabad, Gujarat, 380028

Website: Play store Application "gaana"

I have already purchased a yearly subscription of rupees 999 on 18th march 2017... Now during downloading songs, window shows u have to pay our plans.. My 1 year is not completed yet. Only 7 months have been passed since my payment... So kindly take this seriouly and reply me soon. When ever i try to download songs from gaana app; there is a message showing u have to pay...

+1 photos

Jan 8, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Dear User,

We are sorry for the issue you are facing. It would be very helpful if you can share bit more details of it with our support team from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better.

Regards
Gaana Support Team

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I am not able to download / listen the some songs in hd with gaana+ subscriptions,

I have written 10 emails / replies to them. They have not yet started work on my issue yet.

Just asking me the same details - client type / app details / song / ablum details over and over again.

I have been repeated asking for refunds, they are not fixing problem or neither refunding my subscription cost....

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2 Comments

Website: Www.gaana.com

Hi

This is pathetic from gaana,
I have not subscribed gaana,
Money is deducted from paytm automatically every month..

No option available in app to cancel
Or
Anywhere mentioned in the app a subscription is done...

This is not acceptable, it's clear case fraudant transaction, getting a person's paytm details and auto subscribing and nowhere mentioning about subscription or an option to cancel it... Case of pure fraud transaction.

Regards,
Nithya

Jan 4, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hi Nithya,

The Paytm payment mode has an auto renewal feature. The subscription charges are deducted after the end of subscription period automatically. The same has been mentioned in the Gaana app subscription page.

Please share your registered email id on Gaana with our support team at [protected]@gaana.com so that we can get the auto renewal cancelled.

Regards
Team Gaana

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M

Mkb_01

from Kachhwa, Uttar Pradesh

Nov 20, 2017

Yes Nithya it is happened with me aslo, I have lodged complain with Paytm to refund the amount and to stop any such payment in future.
We should also bring it to the notice of RBI

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Address: Gurgaon, Haryana

Website: Gaana.com

I do have the paid subscription of gaana,
Still i am unable to download songs...

Whever i download an album or a song, it starts showing in the download section
(Indicating that it has been downloaded) but when i click on it, the download symbol dissappears and it again start using data to play the song, and i get the icon of 'resume download'
When i click on 'resume' the same cycle happens again and nothing gets downloaded

I am using gaana for more than 2 years, have not faced this kind of issue.

Please resolve it asap.

Thanks

Regards:
Rahat manchanda

Oct 29, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

Gaana.com Customer Care's response Hello Rahat,

We are really sorry for the issue you are facing.

We request you to share your complaint on [protected]@gaana.com. Please email on the same so that we can get this fixed at the earliest.

--
Regards
Gaana Team

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Address: 110094

Website: www.gaana.com

I have paid the ganna+ subscription amount of 999/- via debit card but i have not get any subscription ping regarding to money i have paid. It still says i am a free user.

[protected]@gmail.com or [protected]@yahoo.com

Deyvessh kumar

Date of transaction - 20 - september - 2017

Mobile no - [protected]

I am attaching the paid recieving slip.

I want this problem to be resolve as soon as possible. If not then i need a refund.

+1 photos

Oct 29, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

Gaana.com Customer Care's response Hello Deyvessh,

We are really sorry for the issue you are facing.

We request you to share your complaint on [protected]@gaana.com. Please email on the same so that we can get this fixed at the earliest.

--
Regards

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ख

खुशबू लालधर

from Noida, Uttar Pradesh

Oct 9, 2017

The notification stated that I have subscribed in gaana.com neither I have an option To unsubscribe it without my confirmation or acknowledgement amount of 99 has been deducted from my Paytm wallet I need my refund in my Paytm wallet anyhow or else I will go for social media I will not recommend anyone for gaana.com.

I am complaining about the gaana+ subscription. - Comment #2877369 - Image #0

I am complaining about the gaana+ subscription. - Comment #2877369 - Image #1

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D

Debangshu Datta

from Pune, Maharashtra

Oct 9, 2017

There is an auto-renewal that happened from PayTm.
Below are the details :-
Paid for Order
Gaana com Order #2316081
Paytm Cash Txn ID [protected]
[protected]:01:28 PM

Please stop the auto-renewal. The account email is [protected]@gmail.com

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I subscribed to gaana.com using paytm to pay. But i cant unsubscribe on the app. I would like it to be done asap. My renewal is in 2 days. I dont want to pay for the renewal. So unsubscribe me. I am not going to put my email publicly i have put in a complaint with gaana.com and paytm in the last few minutes.
You people can make an app and put in a payment method for subscription but make it so difficult unsubscribe that i have to resot to this to get it done. Do you think this is ethical? I have really got doubts about your ethics.

Oct 8, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

Gaana.com Customer Care's response Hi Sai,
Greetings from Gaana!!

Hope your query is resolved now. If you have any other issues then do let us know from the ''Help'' section of the app or email us at [protected]@gaana.com.

We will be happy to help you :)

Regards
Team Gaana

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Either the gaana team is incompetent or its all a scam. They dont provide service based on what they advertise. I have been following up with them for the past more than 2 weeks and they have been asking me to provide all screenshots but they are just delaying the issue for some reason or the other.
Money was debited from my credit card but they dont believe it and have been delaying enabling paid features on my login. I dont know what the problem is. I think its just a trick so pocket money till the time the customer gives up in frustration and they get away with free money.

Gaana.com customer support has been notified about the posted complaint.

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D

Dilipkumar bhaskaran

from Mumbai, Maharashtra

Sep 18, 2017

Gaana User name dilipkumarbhaskaran
I have downloaded some play list though it says downloaded the folder is empty.i feel you are defrauding me.
Please take necessary corrective action before I approach the consumer court.
Regards
Dilip

Gaana.com Complaints & Reviews

File a complaint to Gaana.com

Gaana.com reviews & complaints page 35

my account is being automatically renewed without my permission with paytm, kindly help me in cancelling the transaction and return my money

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kindly refund my amount rs - 99.00paise only.

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gaana.com subscription of gaana+

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subscription of gaana+

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gaana app update

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not able to redeem gift card for gaana+ subscription purchased from amazon

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subscription

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9821087541 ([email protected]

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please help me unsubscribe from gaana.com and stop autopay renewal from paytm wallet.

stop auto renewal of my gaana subscription

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renewal of subscription

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not a worth purchase

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song is not being downloaded

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already paid rupees 999 for yearly subscription.. but still asking for repayment

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unable to download songs, gaana not refunding back!!

not subscribed for the services and auto deduct from paytm

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unable to download songs

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I am complaining about the gaana+ subscription.

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gaana app

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charge money but don't enable paid features

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