Gaana.com Complaints & Reviews

I am not able to download / listen the some songs in hd with gaana+ subscriptions,

I have written 10 emails / replies to them. They have not yet started work on my issue yet.

Just asking me the same details - client type / app details / song / ablum details over and over again.

I have been repeated asking for refunds, they are not fixing problem or neither refunding my subscription cost....

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2 Comments

Website: Www.gaana.com

Hi

This is pathetic from gaana,
I have not subscribed gaana,
Money is deducted from paytm automatically every month..

No option available in app to cancel
Or
Anywhere mentioned in the app a subscription is done...

This is not acceptable, it's clear case fraudant transaction, getting a person's paytm details and auto subscribing and nowhere mentioning about subscription or an option to cancel it... Case of pure fraud transaction.

Regards,
Nithya

Jan 4, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hi Nithya,

The Paytm payment mode has an auto renewal feature. The subscription charges are deducted after the end of subscription period automatically. The same has been mentioned in the Gaana app subscription page.

Please share your registered email id on Gaana with our support team at [protected]@gaana.com so that we can get the auto renewal cancelled.

Regards
Team Gaana

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M

Mkb_01

from Kachhwa, Uttar Pradesh

Nov 20, 2017

Yes Nithya it is happened with me aslo, I have lodged complain with Paytm to refund the amount and to stop any such payment in future.
We should also bring it to the notice of RBI

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Address: Gurgaon, Haryana

Website: Gaana.com

I do have the paid subscription of gaana,
Still i am unable to download songs...

Whever i download an album or a song, it starts showing in the download section
(Indicating that it has been downloaded) but when i click on it, the download symbol dissappears and it again start using data to play the song, and i get the icon of 'resume download'
When i click on 'resume' the same cycle happens again and nothing gets downloaded

I am using gaana for more than 2 years, have not faced this kind of issue.

Please resolve it asap.

Thanks

Regards:
Rahat manchanda

Oct 29, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

Gaana.com Customer Care's response Hello Rahat,

We are really sorry for the issue you are facing.

We request you to share your complaint on [protected]@gaana.com. Please email on the same so that we can get this fixed at the earliest.

--
Regards
Gaana Team

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Address: 110094

Website: www.gaana.com

I have paid the ganna+ subscription amount of 999/- via debit card but i have not get any subscription ping regarding to money i have paid. It still says i am a free user.

[protected]@gmail.com or [protected]@yahoo.com

Deyvessh kumar

Date of transaction - 20 - september - 2017

Mobile no - [protected]

I am attaching the paid recieving slip.

I want this problem to be resolve as soon as possible. If not then i need a refund.

Oct 29, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

Gaana.com Customer Care's response Hello Deyvessh,

We are really sorry for the issue you are facing.

We request you to share your complaint on [protected]@gaana.com. Please email on the same so that we can get this fixed at the earliest.

--
Regards

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À

à¤–à¥à¤¶à¤¬à¥‚ à¤²à¤¾à¤²à¤§à¤°

from Noida, Uttar Pradesh

Oct 9, 2017

The notification stated that I have subscribed in gaana.com neither I have an option To unsubscribe it without my confirmation or acknowledgement amount of 99 has been deducted from my Paytm wallet I need my refund in my Paytm wallet anyhow or else I will go for social media I will not recommend anyone for gaana.com.

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Debangshu Datta

from Pune, Maharashtra

Oct 9, 2017

There is an auto-renewal that happened from PayTm.
Below are the details :-
Paid for Order
Gaana com Order #2316081
Paytm Cash Txn ID [protected]
[protected]:01:28 PM

Please stop the auto-renewal. The account email is [protected]@gmail.com

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I subscribed to gaana.com using paytm to pay. But i cant unsubscribe on the app. I would like it to be done asap. My renewal is in 2 days. I dont want to pay for the renewal. So unsubscribe me. I am not going to put my email publicly i have put in a complaint with gaana.com and paytm in the last few minutes.
You people can make an app and put in a payment method for subscription but make it so difficult unsubscribe that i have to resot to this to get it done. Do you think this is ethical? I have really got doubts about your ethics.

Oct 8, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

Gaana.com Customer Care's response Hi Sai,
Greetings from Gaana!!

Hope your query is resolved now. If you have any other issues then do let us know from the ''Help'' section of the app or email us at [protected]@gaana.com.

We will be happy to help you :)

Regards
Team Gaana

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Either the gaana team is incompetent or its all a scam. They dont provide service based on what they advertise. I have been following up with them for the past more than 2 weeks and they have been asking me to provide all screenshots but they are just delaying the issue for some reason or the other.
Money was debited from my credit card but they dont believe it and have been delaying enabling paid features on my login. I dont know what the problem is. I think its just a trick so pocket money till the time the customer gives up in frustration and they get away with free money.

Gaana.com customer support has been notified about the posted complaint.

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D

Dilipkumar bhaskaran

from Mumbai, Maharashtra

Sep 18, 2017

Gaana User name dilipkumarbhaskaran
I have downloaded some play list though it says downloaded the folder is empty.i feel you are defrauding me.
Please take necessary corrective action before I approach the consumer court.
Regards
Dilip

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Address: Jabalpur, Madhya Pradesh, 482021

I live in the uk and i am in india at the moment for vacation. I was a free gaana customer in the uk but today i bought the 1 month free download for rs.99 today but i am not able to download or even play songs on gaana. I tried calling the customer support number but no response. I have wifi access and i am able to do everything else using the wifi like watsapp or facebook etc so i dont know why gaana isn't working. Can someone help please?

Gaana.com customer support has been notified about the posted complaint.

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Address: Indore, Madhya Pradesh, 452001

Website: www.gaana.com

I have activate gaana.com subscription pack monthly 99rs for one month. But from last three months 99 rs per month amount has been deducted from my paytm account.

I want to unsubscribe my gaana.com+ 99 pack per month. Plz unsubscribe my subscription.
This is automatically debuted from account. This is not fair.
Plz do needful.
my account as maheshwari.[protected]@gmail.com

Aug 6, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Gaana.com Customer Care's response Hi Dhanraj,

The email id maheshwari.[protected]@gmail.com is not registered with us. Please share your registered email id/number on Gaana so that we can help you better.

Regards
Team Gaana

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M

Mkb_01

from Kachhwa, Uttar Pradesh

Nov 20, 2017

Hi Dhanraj, if amount is not paid without your consent and through proper authorization process, pls lodge a complain with Paytm to refund the amount and to stop any such payment in future.

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Address: Gurgaon, Haryana, 422004

Website: Music

Hi, i had opted for 3 months subscription by paying rs. 297 on 3rd jun.17 (Transaction: bil/[protected]/gaana.com/HTTPS://PAY) by using my mobile no. But till now, i'm unable to download a single song. Also even after logging in on the website, the status does not change to gaana+, so whether my activation is done or not. Had submitted complaint on gaana email too which only got acknowledged by gaana.com but problem is not resolved.
Please help and resolve the issue urgently.
- anand nawathe

Gaana.com customer support has been notified about the posted complaint.

Sep 05, 2017

sunisone's response please resolve it

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Anita Vaidya

from New Delhi, Delhi

Aug 2, 2017

I want to stop the monthly subscription of RS 99 to gaana.com which is linked to my paytm account with immediate effect. I am unable to stop it either on paytm app or gaana app, which is ridiculous!

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K

Kumar Graphics

from Palakollu, Andhra Pradesh

Aug 9, 2017

I Paid 3 Monts @ 297
But Not Download to Songs

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R

Ramamoorthy Sivakumar

from Delhi, Delhi

Aug 28, 2017

Today by 10 am I pay an amount of Rs. 297 for 3 months subcription to ganna for 3 months. but i am not able to doem load the songs. please look in to this or cancel my subcription immediately.

R Sivakumar
[protected]

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P

Prasad Alanka

from Hyderabad, Telangana

Sep 1, 2017

I have opted for 3 months subscription by paying 297/-, but unable to download a single song, again they asking to subscribe.

No responce from Gaana.

Mail : syamalaprasad.[protected]@gmail.com

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K

Kripanshu Upadhyay

from Mumbai, Maharashtra

Sep 11, 2017

I paid money for subscription but it's not upgrading still asking for payment. I'm attaching receipt of paytm

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S

sunisone

from Gagret, Himachal Pradesh

Sep 11, 2017

Last day i downloads 13 songs. but today i couldn't downloaded even a single song. when i started to download a text is coming you are in que.. why i m in que or my songs are in que... please solve my complaint... as soon as possibly. from imesh kumar himachal pardesh

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P

Pankaj Deb

from Imphal, Manipur

Jan 21, 2018

have paid Rs 99/-through Net banking on[protected] at 9-00PM for unlimited download of song for one month ..But after the payment I didnot get code or any thing special. But I didnot get any guide line how to download the song . Please guide me how to download unlimited song IN PEN DRIVE for one month. My operating system is Window 10
Pankaj Deb
[protected]

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Address: Gurgaon, Haryana, 122017

Website: Gaana

I have subscribed for gaana+ last month (in the month of April) and now on 31st May an auto debit of Rs.99 has been initiated from my linked Credit card. I wish to cancel the subscription and has done the same but now since after my auto debit for the current month amount I am still not able to download any song as my amount for this month subscription has already been deducted.

Kindly refund my money or allow me to download the songs till 1st July

Gaana.com customer support has been notified about the posted complaint.

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ammar2004indian

from Pune, Maharashtra

Jul 3, 2017

Displays a message Coupon code is already availed even I have tried first time today.
Please help me as soon as possible.

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Address: Mumbai City, Maharashtra, 400053

I have been searching for certain songs amd artists and you do not seem to have them
BeyoncÃ©'s newer music, covers and songs by Travis Atreo, Margot Avril, the music from the musical episode of The Flash, Heather Sommers, and many more artists.
I have downloaded your service and paid for the subscription to save myself from the trouble of downloading from torrent sites. Please do me the courtsey o[censored]pdating your music from our search feeds which I know you are capable of.
Thank you

Gaana.com customer support has been notified about the posted complaint.

Aug 05, 2017

shuprakash singh's response Free ganna

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S

shuprakash singh

from Kolkata, West Bengal

Aug 10, 2017

Please stop ganna.com auto renewal of my paytm wallet lam not interested please stop auto renewal

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Lovekesh Raghav

from Delhi, Delhi

Aug 16, 2017

Maine abhi 297 ka 3 months ka pack liya but na to gaana play ho raha hai or na hi download plz help me

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Address: Gurgaon, Haryana

Website: gaana.com

I've subscribed for Gaana+ for 6 months on 12/05/2017 at 07:08 pm using Paytm wallet txn ID: [protected]. It's been more than 48 hrs now, but I've not received cashback in Haptik wallet. My phone number is same for Gaana+ and Haptik. Please process the cashback as per the offer. Please let me know if any other detail is needed to process the cashback.

Regards,
Mukesh

Gaana.com customer support has been notified about the posted complaint.

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Address: Mohali, Punjab, 140301

My self mohit nijhawan regarding of gaana.com subscription issue in term of payment. On 11th april 2017 i made gana subscription for three months of amount rs but it was not displayed as gaana+ user but amount of rs 300/-. Which is supposed to be complete on 10th july 2017. Now every time the popup comes for the subscription.. Kindly continue my subscription for the next two months...

Aug 5, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Gaana.com Customer Care's response Hi Mohit,
We are sorry for the issue.
Please share this with our support team so that we can help you better.
Our email id is [protected]@gaana.com.

Regards
Team Gaana

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Address: Bangalore, Karnataka, 560099

Website: gaana.com

This is to bring to your kind attention, that i have subscribed for gaana for one year from 25th feb 2017 to 25th feb 2018 and paid the amount online through my debit card of canara bank. I have received the receipt also wide transaction id dqzsd_olx3ld dated 25th feb 2017 time 12:04:25. I do not know what happened to my yearly subscription, and have been asked everymonth to renew the subscription. Again i am forced to renew from 17th march and 17th april 2017. Please look to the matter and continue and adjust rs 999/- for which i have paid already. Hence accept my subscription for one year from today and please mail me the acknowledgement. Hope this time you will do the needful.

B. N. Nagaraja iyer
Phone: [protected]

Nov 29, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Apr 17, 2017

Updated by Raghvaiyer Reg the yearly subscription, and one executive mr. Rahul Sharma from Gaana.com was very rude and he is asking all the debt card details to refund the amount Rs 999. I do not know why he is asking all the personal details of my bank cards. I have given my account no of canara bank[protected] B N Nagaraja Iyer. If I do not receive my refund within 2 days, I will lodge a Police complaint against gaana. Com. If you cannot refund the amount, you can adjust that amount for further one year.
B n Nagaraja Iyer
[protected]

Verified Support

Apr 17, 2017

Gaana.com Customer Care's response Hi Mr. Iyer,
Apologies for the trouble. We don't have any executive name Rahul sharma in Gaana. Request you to write us at [protected]@gaana.com and also share the email conversation with Rahul so that we can investigate further.

Regards
Team Gaana

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Address: Thane, Maharashtra, 401303

Website: gaana.com

My self Vismay regarding of gaana.com subscription issue in term of payment. On 15st April 2017 I made gana subscription for one year of amount rs.999, but it was not displayed as gaana+ user but amount of rs.999 was deducted from my VVSB debit card I called VVSB customer care, they said it is approved. So kindly continue my subscription for one year.

May 19, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Gaana.com Customer Care's response Hi Vismay,
We are sorry for the issue.
Please share your registered email id and the same screenshot with our support team from the "Help'' section of the Gaana app or email us at [protected]@gaana.com. So that we can investigate further.

Regards
Team Gaana

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S

Shruti Nidamarthi

from Bengaluru, Karnataka

Jul 12, 2017

I have payed for my gaana+ subscription via paytm and although 99 has been debited i am not able to download songs or listen to them offline.
My details are as follows:
Shruti N
[protected]@gmail.com

Paytm account automatically debited on 7th of july 2017.

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Address: Thane, Maharashtra, 401107

Website: Subscription payment issue

My self kushal regarding of gaana.com subscription issue in term of payment, actually auto debit from Google play the date payment 8th of every month debited from 1 month subscription but not getting any download song .So when ever my Rs.99 credit to my account which already amount paid because I have again payment of Rs.99 for subscription then I have getting download the song in short twice payment but effect only one.
Kushal matte
[protected]

May 18, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Gaana.com Customer Care's response Hi Kushal,

We are sorry for the bad experience you had with the app.
Please share this issue with our support team from the ''Help'' section for the Gaana app or email us at [protected]@gaana.com so that we can help you better.

Regards
Team Gaana

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Address: 500039

Website: Gaana.com

On 1st April 2017 I made gana subscription for three months of amount rs.297, but it was displayed as 3d access denied and subscription failed but amount of rs.297 was deducted from my Kotak credit card. I called Kotak customer care, they said it is approved and reference number is 466170. So kindly continue my subscription for three months. Number is [protected]

May 4, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Gaana.com Customer Care's response Hi Siri,
We apologize for the issue.

Can you please share your email id registered with Gaana and the screenshot of the payment invoice with our support team at [protected]@gaana.com so that we can investigate this further ?

Regards
Team Gaana

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S

Smaped

from Mumbai, Maharashtra

Sep 9, 2017

After subscribed Rs. 99/- for one month & Rs. 297/- for Three month there is not activate and not playing song offline. below confirmation mail received

Hi Suhas Pednekar,
Your purchase of Gaana+ subscription is now complete.
Please logout and login again to activate your subscription.
Your Subscription Details are as follows:
Price (Rs.)
297.00
Subscription Start Date
07-Sep-2017 19:06:35 PM
Valid Upto Date
02-Jan-2018
Order ID
GA1875342

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Address: New Delhi, Delhi, 110001

Last month on 26 th February, 2017 i have subscribed one month gaana+ at Rs.99/- . I have paid the amount through paytm wallet. Now, this month on 26.03.2017 the same amount has been deducted from my wallet. I don't want to subscribe the gaana+ this month. My request is to stop the subscription and initiate process to refund the amount. Also look into the matter, howcome, subscription has been renewed without taking my consent.

Thanks
R.K.Roy

May 3, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Gaana.com Customer Care's response Hi Ranajit,
Sorry for the trouble you had with the app.
Paytm one month plan has an auto renewal feature which is mentioned in the Gaana payment page.

If you wish to cancel the auto renewal then please share your registered email id/number with us at [protected]@gaana.com so that we can help you better.

Regards
Team Gaana

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Address: 400068

Hi, I am Vaibhav Dalvi from Mumbai. This is to bring to your kind notice that I have subscribed for gana online with payment of Rs 999/- for one year on 25th Dec 2016. Then why you are debating 99 Rs on monthly schedule (each 10th day of month) from my credit card. What happened to my subscription of Rs 999/-.
Please kindly refund Rs 999/- to my account immediately Or refund me the the last monthly charges up to March17. Please update.
My cell Number is +[protected]

May 3, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Gaana.com Customer Care's response Hi Vaibhav,

We are sorry for the issue. It seems that two different subscription are active on your account and one of them is on auto renewal mode.

Request you to share your registered email id and screenshot of the invoices for both the payments at [protected]@gaana.com so that we can fix this.

Regards
Team Gaana

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Jinesha Sadhani

from Surat, Gujarat

Mar 30, 2017

I have subscribed to Gaana's 1 year 1000/- Rs. Plan. But I am unable to download songs from it since a long time. This is really not expected from a well known company like Gaana! What's the point of spending on subscription when it has no use?
I definitely need a refund if this is a case!

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Address: 560099

This is to bring to your kind notice that I have subscribed for gana online with payment of Rs 999/- for one year on 25th Feb 2017 with Txn I'd No. dqzsd_olx3ld. Today it is asking me renew to download songs. Hence I had to subscribe for one month for Rs 99/-. What happened to my subscription of Rs 999/-. Please kindly refund Rs 999/- to my account immediately.

B N Nagaraja Iyer
Ph: [protected]
Email: [protected]@gmail.com

May 2, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Mar 17, 2017

Updated by Raghvaiyer This is to bring to your kind notice, I have complained regarding the payment of Rs 999/- few minutes back. And now I have received a phone call from the concerned No.[protected], the executive has asked me the card details to refund the money. As per the RBI ruled we are not supposed to give the card details. Therefore I request you kindly to refund the money to my account no[protected] CANARA BANK.
I HOPE THAT YOU DO OBLIGE.

B N nagaraja Iyer
Ph: [protected]
Email: [protected]@gmail.com

Verified Support

Apr 01, 2017

Gaana.com Customer Care's response Hi Nagaraja,

We deeply regret the inconvenience caused.
Please share the details with our support team at [protected]@gaana.com so that we can help you better.

Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 36

unable to download songs, gaana not refunding back!!

not subscribed for the services and auto deduct from paytm

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unable to download songs

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I am complaining about the gaana+ subscription.

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gaana app

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charge money but don't enable paid features

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not able to download songs

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Auto deduction subscription charge.

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3 months subscription of gaana

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Subscription Issue

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Lack of music I've been searching for

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Didn't receive cash back for 100% Cashback Haptik Offer

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3 months subscription issue

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Gaana+ subscription

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My subscription for one year

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Subscription payment refund

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My subscription for three months

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Monthly subscription of gaana+

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Monthly deduction of 99 Rs from my account

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Gana subscription

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