Gaana.com Complaints & Reviews

I live in the uk and i am in india at the moment for vacation. I was a free gaana customer in the uk but today i bought the 1 month free download for rs.99 today but i am not able to download or even play songs on gaana. I tried calling the customer support number but no response. I have wifi access and i am able to do everything else using the wifi like watsapp or facebook etc so i dont know why gaana isn't working. Can someone help please?

I have activate gaana.com subscription pack monthly 99rs for one month. But from last three months 99 rs per month amount has been deducted from my paytm account.

I want to unsubscribe my gaana.com+ 99 pack per month. Plz unsubscribe my subscription.
This is automatically debuted from account. This is not fair.
Plz do needful.
my account as maheshwari.[protected]@gmail.com

Hi, i had opted for 3 months subscription by paying rs. 297 on 3rd jun.17 (Transaction: bil/[protected]/gaana.com/HTTPS://PAY) by using my mobile no. But till now, i'm unable to download a single song. Also even after logging in on the website, the status does not change to gaana+, so whether my activation is done or not. Had submitted complaint on gaana email too which only got acknowledged by gaana.com but problem is not resolved.
Please help and resolve the issue urgently.
- anand nawathe

I have subscribed for gaana+ last month (in the month of April) and now on 31st May an auto debit of Rs.99 has been initiated from my linked Credit card. I wish to cancel the subscription and has done the same but now since after my auto debit for the current month amount I am still not able to download any song as my amount for this month subscription has already been deducted.

Kindly refund my money or allow me to download the songs till 1st July

I have been searching for certain songs amd artists and you do not seem to have them
Beyoncé's newer music, covers and songs by Travis Atreo, Margot Avril, the music from the musical episode of The Flash, Heather Sommers, and many more artists.
I have downloaded your service and paid for the subscription to save myself from the trouble of downloading from torrent sites. Please do me the courtsey o[censored]pdating your music from our search feeds which I know you are capable of.
Thank you

I've subscribed for Gaana+ for 6 months on 12/05/2017 at 07:08 pm using Paytm wallet txn ID: [protected]. It's been more than 48 hrs now, but I've not received cashback in Haptik wallet. My phone number is same for Gaana+ and Haptik. Please process the cashback as per the offer. Please let me know if any other detail is needed to process the cashback.

Regards,
Mukesh

My self mohit nijhawan regarding of gaana.com subscription issue in term of payment. On 11th april 2017 i made gana subscription for three months of amount rs but it was not displayed as gaana+ user but amount of rs 300/-. Which is supposed to be complete on 10th july 2017. Now every time the popup comes for the subscription.. Kindly continue my subscription for the next two months...

This is to bring to your kind attention, that i have subscribed for gaana for one year from 25th feb 2017 to 25th feb 2018 and paid the amount online through my debit card of canara bank. I have received the receipt also wide transaction id dqzsd_olx3ld dated 25th feb 2017 time 12:04:25. I do not know what happened to my yearly subscription, and have been asked everymonth to renew the subscription. Again i am forced to renew from 17th march and 17th april 2017. Please look to the matter and continue and adjust rs 999/- for which i have paid already. Hence accept my subscription for one year from today and please mail me the acknowledgement. Hope this time you will do the needful.

B. N. Nagaraja iyer
Phone: [protected]

My self Vismay regarding of gaana.com subscription issue in term of payment. On 15st April 2017 I made gana subscription for one year of amount rs.999, but it was not displayed as gaana+ user but amount of rs.999 was deducted from my VVSB debit card I called VVSB customer care, they said it is approved. So kindly continue my subscription for one year.

My self kushal regarding of gaana.com subscription issue in term of payment, actually auto debit from Google play the date payment 8th of every month debited from 1 month subscription but not getting any download song .So when ever my Rs.99 credit to my account which already amount paid because I have again payment of Rs.99 for subscription then I have getting download the song in short twice payment but effect only one.
Kushal matte
[protected]

On 1st April 2017 I made gana subscription for three months of amount rs.297, but it was displayed as 3d access denied and subscription failed but amount of rs.297 was deducted from my Kotak credit card. I called Kotak customer care, they said it is approved and reference number is 466170. So kindly continue my subscription for three months. Number is [protected]

Last month on 26 th February, 2017 i have subscribed one month gaana+ at Rs.99/- . I have paid the amount through paytm wallet. Now, this month on 26.03.2017 the same amount has been deducted from my wallet. I don't want to subscribe the gaana+ this month. My request is to stop the subscription and initiate process to refund the amount. Also look into the matter, howcome, subscription has been renewed without taking my consent.

Thanks
R.K.Roy

Hi, I am Vaibhav Dalvi from Mumbai. This is to bring to your kind notice that I have subscribed for gana online with payment of Rs 999/- for one year on 25th Dec 2016. Then why you are debating 99 Rs on monthly schedule (each 10th day of month) from my credit card. What happened to my subscription of Rs 999/-.
Please kindly refund Rs 999/- to my account immediately Or refund me the the last monthly charges up to March17. Please update.
My cell Number is +[protected]

This is to bring to your kind notice that I have subscribed for gana online with payment of Rs 999/- for one year on 25th Feb 2017 with Txn I'd No. dqzsd_olx3ld. Today it is asking me renew to download songs. Hence I had to subscribe for one month for Rs 99/-. What happened to my subscription of Rs 999/-. Please kindly refund Rs 999/- to my account immediately.

B N Nagaraja Iyer
Ph: [protected]
Email: [protected]@gmail.com

I have been block for having used wrong password. Now I am unable to reset the password.

The message mentions to check my mail to reset the password but I have not received any email yet. Please let me know if there is any alternative procedure to reset the password. I have also uploaded the screen shot for your review.

Kind Regards,

You don't give offer benifit to your regular user. I was using your subscription since 2014 but i naver get offered any discount like you used to give me at starting month and thats why i left you in this year. Have some discount polycies for old user.
There is a suggestion for you hat please update your category regularly. your gana special category were not even rearranged ever. Please add dome mood base category.

I made a netbanking transaction twice with gaana.com portal on 14th feb 2017 to register a 2 month package for Rs 297/-, though the transaction went through from the bank the portal mentions transaction was not through for Rs 297/- while Rs 584/- is deducted from my bank account but the same does not reflect on gaana.com which says transaction failed.
Kindly reslove.
avivijay.[protected]@gmail.com
[protected]

I want to unsubscribe Gaana.com as I don't want to use it.In their mobile app also they have'nt provided the method how one can unsubscribe their services. I am not finding interest in their services and I don't want to pay them unnecessarily. I am not getting how can I unsubscribe from them. My name is Karishma verma. My e-mail is [protected]@gmail.com.

What happend mr. Abhishek gaana.com return my momey ? You told me 4 to 5 days we will return your money.Tell me, when will you return my money back...gaana.com
Gurgoan is so near...
I have made many corporate films in Gurgaon and staying lots of friends and relatives near you,
"JAB BAAT HARASSMENT KI AATI HAI TO KOI PEECHE NAHI HATTA, CHAHAE AMOUNT KITNA HI CHOTA KYON NA HO."YOU CHEAT ME AND EXPOLIT MY EMOTIONS BECAUSE WITHOUT EMOTIONS EVERY SONG AND EVERY HUMAN IS WORTHLESS...
Your company playing a Emotional game with customers...
Again you and your company harass me a lot,
First Compaint I registered 4th dec.2016,
After 36 Days no refund
If you not return my money back,
FIRST I WILL REGISTERED F.I.R AGAINST YOU AND YOUR COMPANY 'GAANA.COM' TO MY NEAREST POLICE STATION AFTER THAT I WILL PERSONALLY VISIT YOUR NEAREST POLICE STATION AND WILL GIVE F.I.R. COPY. How your company doing fraud with people(with proof)
After that I will send a F.I.R. Copy to GOOGLE and other SOCIAL INTERNET PLATFORM AND MEDIA ALSO WITH F.I.R.
After that I will filed fraud, and harassmental, case against you and your company in consumer court...every time you will attend court date in faridabad court FARIDABAD
This is not a written only

SANDEEP KATARIYA
writer, director, editor

My name is sandeep katariya i pay u money 297 indan rupee. My order no:ga 1792474 i complaint u 4 dec. Again complaint u 6 dec. Again complaint u 19 dec. Again complaint u 20 dec. You cheated me and other customers also... I am not using your gaana.com, when i pay u money. Everthing is worthless. I want my money back because i have faced many problem first of all not downloding, my phone sony ericsson xperia u20i not install your app gaana every music app install my phone why your app not installed my phone. You can check also...
I[censored] are not available every smart phone plateform please inform your fornt page of gaana.com that only gaana app is this smart phone only...
Mr. Abhishek why are you trying make me fool that hd means 320kbps
Mr. Abhishek 320kbps is a mp3 format not a hd format mp3 format is[protected]-320kbps and many more
Cd format 240-320
Dvd format 540-720
Hd format 720-1080
Full hd[protected]
Ultra hd[protected]
I have download from saregama 11411kbps this is a actual hd format means high defination
Mr. Abhishek i am a media person not a third class person ki jisko kuch pata nahin hai, i can claim you and your company that cheated lot of things.. I want money back respectly otherwise i will action against you whether money is small amount but you harass me a lot and cheated me... App ke paas koi answer nahin hoga
I want my money back

Sandeep katariya
Writer director editor
[protected]@gmailcom