Gaana.com Complaints & Reviews

Login email id: [protected]@gmail.com
Phone number: [protected]

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr)

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email address verified through their mail, but the premium content is still inaccessible.

Apr 15, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Please be informed that we have sent the SONY LIV code details at your email address and you can redeem the same at payment page of the sony liv app after choosing the annual subscription option .

You can write back to us if you have any issues further.

Regards,
Gaana Support Team

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Sony India Customer Care

from Mumbai, Maharashtra

Feb 16, 2019

Hi Madhavan, the unique coupon code is shared by Gaana.com to the subscribers, request you to get in touch with the support team of Gaana.com for the same. Thanks!

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B

Bittubtu

from Gumia, Jharkhand

Feb 21, 2019

I have subscribed to gaana+ membership of one year but not able to download songs. I is giving error when I am trying to do so.

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Address: Aligarh, Uttar Pradesh, 202001

I have sent every document via mail through my email to gaana which is [protected]@gmail.com may i know the reason why m not eligible after providing every document. Resolve this crap or u can refund my 99₹ to my paytm no [protected] within next 24 hrs. Also gaana.com has disabled the help option from my gaana account so that i cannt contact him. N i am attaching the screenshot of that too.

Apr 11, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Feb 14, 2019

Updated by Madhusoodan Singh As m showing as a gaana plus user in app account in my profile and the mode of payment has been also mentioned. But m unable to download songs now. I[censored] dont think that m eligible then refund my amount which i have been already paid.

Verified Support

Mar 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

This is to confirm that the GAANA PLUS subscription has already been activated in your account registered under your contact number.

Please email us at [protected]@gaana.com if you need any further help.

Regards,
Gaana Support Team

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Address: Mumbai City, Maharashtra, 400101

My annual subscription holder of gaana plus app for last 1 year with my registered contact number.
After 1 year i. E 26 jan 2019, the subscription got renewed automatically but the services are not restored for the user.
I have received the invoice from i tunes about the annual subscription being charged, for which i contacted them, but of no use.
As in ganna app its showing that my subscription is now till 26 jan 2020, but i am unable to use any services of gaana plus app.
Now i have already contacted them through app chat, but no one replied to my concerns. Also for reference i have shared the print screen shots on app about the problem.

Apr 9, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We would request you to send us an email at [protected]@gaana.com with your registered gaana plus details so that we can accordingly advise you further regarding the subscription.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Hello, i have subscribed to gaana+ & sonyliv 1 year plan by paying rs. 499/-. My gaana+ features have been activated, but i have not received sonyliv activation code. My registered email is [protected]@gmail.com. Date of payment is 25/01/2019. My login email id is [protected]@gmail.com. Please provide the sonyliv activation code immediately.

Monoj roy.

Jan 27, 2019

Complaint marked as Resolved

received the Sonyliv activation code just now

Gaana.com customer support has been notified about the posted complaint.

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Hello, i have subscribed for gaana+sony liv premium subscription for 1 year at 499rs. I have made the payment from gaana app. Bt i have not received any coupon code via mail. Please activate the premium subscription for sony liv or send me the coupon code for sony liv subscription. My login email id is [protected]@gmail.com. Pls look into this matter. Thank you

Date of purchase : 11-jan-2019

Gaana.com customer support has been notified about the posted complaint.

Jan 12, 2019

Updated by Satheesh Kumar Kandasamy Thanks, Gaana has shared us the coupon.

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J

Jagandeep Bhinder

Jan 14, 2019

I wanna concentrate more on study rather than gaana. If i parmanently delete my account than i will be no longer eligible to open this account.

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K

keyur talpada

from Vadodara, Gujarat

Jan 17, 2019

Hello, i have subscribed for gaana+sony liv premium subscription for 1 year at 499rs. I have made the payment from gaana app. Bt i have not received any coupon code via mail. activate the premium subscription for sony liv or send me the coupon code for sony liv. My login email id is [protected]@gmail.com Pls look into this matter. Thank you

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Address: New Delhi, Delhi, 110005

Hi,
I raised my concern on gaana chat with us option through the application regarding inactivity of my ganna plus subscription (Harshal. [protected]@gmail.com), which is supposed to b expiring on 30th dec 2019.
After raising my concern there i waited for two complete days to get a response, and i guess the payment and the time all are wasted which i invest in “gaana”, higly disappointed with the company for not taking interest in complaints of customer.
You cheat people with asking them to buy subscription plans and there after showing glitches after only 9days of effectivity.
Disappointed!

Feb 15, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We would request you to send us an email at [protected]@gaana.com so that we can accordingly advise you further regarding the subscription.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

View replies

K

keyur talpada

from Vadodara, Gujarat

Jan 14, 2019

Hello, today subscription for 1 year at 499rs of gaana+sony liv premium. I have select paytm to make payment from gaana app. Bt i have not received any coupon code via mail. activate. premium subscription of sony liv or send me the coupon code for sony liv subscription. My login email id is [protected]@gmail.com. Pls look into this matter.

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M

MrPerfect Rohit

from Jabalpur, Madhya Pradesh

Jan 29, 2019

Not Download the Songs

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Login email id: [protected]@gmail.com
Phone number: [protected]

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr)

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email address verified through their mail, but the premium content is still inaccessible.

Feb 9, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Please be informed that we have sent the SONY LIV code details at your email address and you can redeem the same at the website .

You can write back to us if you have any issues further.

Regards,
Gaana Support Team

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Sony India Customer Care

from Mumbai, Maharashtra

Jan 4, 2019

Dear Rounak,

Thank you for writing to SonyLIV.

Since the unique coupon code is shared by Gaana.com to the subscribers, there is very little we can do to help. Request you to get in touch with the support team of Gaana.com as they will be in a better position to assist you.

And once you get the coupon code from Gaana.com then we request you to redeem the offer and If you aren't able to redeem it then we request you to write us at [protected]@setindia.com

Hope this information is helpful.

Thanks and Regards,
Team SonyLIV

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B

Badass Chutia

from Durgapur, West Bengal

Jan 16, 2019

I badass chutia send request to [protected]@gaana.com for my early account deletion process but the rooster cocks(Prashan Agarwal) & the Dogg-poop(Gaana teams) are deaf and blind and handless for doing this job.

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H

Harry2004

from Noida, Uttar Pradesh

Feb 12, 2019

I purchased Rs.99 pack on 4th February 2019, but could not download music, when i click download option that shows buy Rs. 199, now what about my Rs. 99 pack ?? And there is not any initial information about that is only for students

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Actually i had purchased a plan of 499 a year plan regarding subscription but few days before after updating gaana app its say that try to purchase the gaana subscription plan... This is totally disgusting... My plan was about to expire on oct. 2019 but right now it states that try to purchase subscription plan... Even i also email to gaana whose executives say that there is no such plan on email id... But this is completely false... I also attached a screenshot of subscription plan... Kindly resolve the issue as soon as possible... My mail id is [protected]@gmail. Con

Jan 4, 2019

Complaint marked as Resolved

Co. has provided me the details to log in with the mobile no. where my subscription is activated

Gaana.com customer support has been notified about the posted complaint.

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M

Mujipur Rahiman S

from Coimbatore, Tamil Nadu

Jan 14, 2019

Subscribe Rs. 99 @ online, android gaana app downloaded and songs not downloaded and again going to purchase option...

receipt not received.

https://gaana.onelink.me/35m8/c3287af0

not working...

(I am login to facebook)
[protected]@gmail.com
ph : [protected]

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S

siddesh586

from Mumbai, Maharashtra

Jan 16, 2019

I wish to remove my subscriptions from gaana.com but these is no options to do soo and I fear my account will get auto renewed.

I have written to gaana.com on [protected]@gaana.com for the of my subscription but they have not even bothered to reply the query

My gaana.com id is [protected]@gmail.com

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I paid rs.499 on and bought one year subscription of gaana plus, bundled with sony live app.
Gaana plus subscription unlocked immediately.
But sony live app with premium havent been unlocked and thus i am unable to use it.
I wrote many mails to gaana but haven't received any solution. Neither i received any unlock code for sony live app.
Now, the gaana people are not responding to my emails. Please help.
Disappointed.

[protected]@gmail.com

Feb 12, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Please be informed that we have sent the SONY LIV code details at your email address and you can redeem the same at the website .

You can write back to us if you have any issues further.

Regards,
Gaana Support Team

View replies

R

rushikesh1711

from Nashik, Maharashtra

Jan 7, 2019

Hello, due to bugs I cannot really enjoy the gaana+ service and thus I have decided to take refund!. It's just been 2 days so its valid to get the refund.
Respond immediately

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T

Trishameena

from Jaipur, Rajasthan

Jan 18, 2019

Dear sir I download Gaana app dated 11/11/2018.Then this app free download but second day debit my credit card rs. 99/-rupees and evary month debit rs. 99/- rupees. Total 3 times debit my credit card. Why debit my amount. refund my amount and call me [protected] & [protected].so plesae solve my broblem

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Trishameena's reply, Jan 13, 2019

dear sir I download Gaana app dated 11/11/2018.Then this app free download but second day debit my credit card 99/-rupees and month debit 99/- rupees. Total 3 times debit my credit card. Why debit my amount. refund my amount and call me 7062365218

H

harman2105

from Chandigarh, Chandigarh

Jan 21, 2019

I paid for gaana plus via paytm. Money deducted but still shown as free user.

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I want to close & delete gaana account permanently. I already contacted gaana many times, but no one responding from gaana. Help me in closing the account.in gaana platform, there is no option to change email id or mob number. The old mail id registered in the account was not in used stage & also been deleted. The mobile also rarely used. Thats why, i want to delete the account permanently, but gaana customer care is not responsive. So please delete my account.
Registered mail id - mita. [protected]@gmail.com
Registered mob no - [protected]

Registered mail id is in inactive stage, please contact only via mobile number.

Feb 9, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Gaana.com Customer Care's response DUPLICATE EMAIL.

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P

Pritika Khera

from Noida, Uttar Pradesh

Jan 10, 2019

Everytime i click the download button this says the song will be download once you use the app next time. cannot download it on my laptop.

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I want to close & delete gaana account permanently. But no one responding from gaana. Help me in closing the account.in gaana platform, there is no option to change email id or mob number. The old mail id registered in the account was not in used stage & also been deleted. The mobile also rarely used. Thats why, i want to delete the account permanently, but gaana customer care is not responsive. So please delete my account.
Registered...

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Address: Mumbai City, Maharashtra, 412201

My name is mr. Snehal sawant i have paid subscription fee through credit card for one year amounted to rs 500 /- unable to download the song on the desktop as well as mobile. Request you to please look into the matter at earliest. My contact number is [protected]. If you are unable to provide the solution request you please refund my subscription at earliest.

Feb 11, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand your concern.

Please share the screenshot of the page where the error in downloading the songs is appearing and send it to [protected]@gaana.com so that our team can accordingly assist you further in a better way.

Looking forward for your email.

Regards,
Gaana Support Team

View replies

V

Vivek.4285

from Allahabad, Uttar Pradesh

Dec 27, 2018

My Gaana+ app is not able to download songs in my device. vivek.[protected]@gmail.com. again and again it is showing not able to download. I recently bought Gaana+ subscription. HD playback is working but no songs is getting downloaded

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A

Aproov Singh

from Allahabad, Uttar Pradesh

Dec 27, 2018

I subscribe rs-499 for gaana.com. But can not down lode gaana.Please tell me to how can i do.

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After annual subscription payment of rs 399 i m still not getting the benefits of gaana+ membership can’t play my songs offline. Even after several complaints to the company, no response from gana.com. Pathetic service please help what to do. Feeling cheated by gana.com. My subscription is valid till september 2019
Ref: [protected]@ gmail.com

Gaana.com customer support has been notified about the posted complaint.

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Hii, i am jiwesh. My email id -jiweshivani. [protected]@gmail.com.my nu. [protected] with this nu. I registered ganna plus subscription for one year in rs199 but i am unable to download songs. Always got a retry msg when i do download. Pls send me suggestions as soon as possible. Or tell me about the prosses of refunding my money. Plz do something plz plz plz🙏

Feb 11, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We understand that you have issues in downloading the songs, however we need to know a few more details so that we can accordingly assist you further in resolving the matter.

I am arranging a call back from one of your customer service specialists and they will help you.

You will receive it by end of today.

You can write back to us if you have any issues further.

Regards,
Gaana Support Team

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Hello. I subscribed to gaana with sonyliv for one year. The gaana app is working perfectly fine since then but i haven't been able to use the premium features in the sonyliv app. I haven't received any coupon codes either. It is asking me to subscribe everytime i try to login and use the premium features. Please help me as soon as possible. Looking forward to hearing from you soon. Thank you.

Jan 20, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In order to help you with the coupon code details we would request you to kindly share your registered details at [protected]@gaana.com

Looking forward for your email.

Regards,
Gaana Support Team

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_

_ devesh kumar _

from Delhi, Delhi

Dec 17, 2018

I have made the payment of Rs 399 but couldn't get the subscription.. the money got deducted from the account and tha gaana app still asking for subscription .. help me out please

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S

Shwetha Sandeep Devadiga

from Kakinada, Andhra Pradesh

Dec 27, 2018

Iam recharged money through debit card but its not downloaded songs please provided help

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Address: Cuttack, Odisha, 753013

Website: gana.com

Please provided the required information that how to copied the downloaded songs to my computer drive as i have contributed for yearly membership fees.
My phone no - [protected], mail id - [protected]@gmail.com. Actualy i want to save the songs in my computer drive. Please do need full

Feb 9, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Dec 16, 2018

Updated by anil kumar bardhan songs are not downloaded to the computer drive and not copied

Verified Support

Jan 09, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

However, in regards to your concern we are afraid to inform you that the downloaded songs cannot be copied to the computer drive.

After enrolling for the paid subscription, the user will have ad free streaming experience and also can download the songs and listen to them offline in the app.

You can write back to us if you have any issues further.

Regards,
Gaana Support Team

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S

Shweta_123t

from Hyderabad, Telangana

Dec 24, 2018

I have recently got the app, I gave my details to join gaana+ but it didn't happen. I have paid the necessary amount. A point to note is that I bought the scheme using the coupon IIITDGAANA. My money went wasted, please provide a solution.

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Hi i have subscribed for gaana+sony liv premium subscription for 1 year at 499rs. I have made the payment from gaana app on my mobile. But i cannot access premium content of sony liv app. Please activate the premium subscription for sony liv or send coupon code to my email. My login email id is [protected]@gmail.com. Pls look into this matter. Thank you

Jan 25, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

Please be informed that we have sent the SONY LIV code details at your email address and you can redeem the same at the website .

You can write back to us if you have any issues further.

Regards,
Gaana Support Team

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Login email id: [protected]@gmail.com
Phone number: [protected]

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr)

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email address verified through their mail, but the premium content is still inaccessible.

Jan 19, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

Please be informed that we have sent the SONY LIV code details at your email address and you can redeem the same at the website .

You can write back to us if you have any issues further.

Regards,
Gaana Support Team

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A

Ajitsingh Verma

from Mumbai, Maharashtra

Dec 10, 2018

Hello,

I am Ajitsingh Verma.
I had purchased Gaana + Sony Liv subscription on 4th Dec 2018.
I got Gaana Plus subsciption but didnt got any code for sony liv app.
Please help ASAP

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S

sanjeevrapper

from Mumbai, Maharashtra

Dec 11, 2018

Sanjeev rapper and sanjeev rapper pilu both are one person please change sanjeev rapper pilu name change in to sanjeev rapper only

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Sony India Customer Care

from Mumbai, Maharashtra

Dec 12, 2018

Dear Vikrant,

Thank you for writing to SonyLIV.

Since the unique coupon code is shared by Gaana.com to the subscribers, there is very little we can do to help. Request you to get in touch with the support team of Gaana.com.

Hope this information is helpful.

Thanks and Regards,
Team SonyLIV

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S

samarthswami1775

from Mumbai, Maharashtra

Dec 18, 2018

My gaana pack Rs 399/- valid for 3 months is terminated in 3months in July 18 wrongly as 1 year package.Screen shot of payment is below
Transaction ID through Paytm
[protected]
Transaction Date
Apr 28, 2018 23:43:08
You have made a payment of Rs.399.00 at Gaana com...Pl reactivate for 9 months in same package.
...Mahesh

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Hi, i am facing a login issue with gaana app where i am unable to login with my credentials. I have reported this issue on 25th of november but still today the issue is same. After taking continuous follow ups for almost half a month i am still at the same position as i was before. I have waited for quite a long time now so, please address this on priority and help me to resolve the issue asap...

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I subscribed for gaana plus in september and every month $5.99 is being taken from my bank account but i am not able to download songs and play them offline. When i look at the status of the subscription on my phone it says expired in september yet the monthly payments are being taken. I think i should get my money back. It worked well when i subscribed to it in july. I discontinued it and then resubscribed.

Jan 10, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We do understand that you are having issues with your paid subscription and we will definitely be able to assist you with the same.

Kindly share your registered details (email Id/contact number) to us at [protected]@gaana.com so that we can accordingly check the and resolve it for you.

Looking forward for your response.

Regards,
Gaana Support Team

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R

Rishabh125

from Borsad, Gujarat

Dec 16, 2018

I paid the amount via Debit Card for Gaana+ membership, still it is not activated till now. This is ridiculous and unprofessional behaviour of company. Other music platforms are atleast trustworthy, not like this. Either activate the Premium features or give my money back.

Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 31

ganna combo pack unable to access sony liv

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student subscription plan

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subscription charges but services not given

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did not receive sonyliv activation code

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did not receive sonyliv activation code

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plan inactive even with subscription date 30 dec 2019

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gaana + sony liv

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I'm complaining about subscription plan

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sony live app not unlocked even after paying rs. 499

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close gaana account permanently

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want to close and delete gaana account permanently

unable to download song after paying subscription fee of 500 for one year

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after paying the annual fees I m still not registered with gaana+ membership

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I'm complaining about download service

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gaana +sonyliv

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songs are not downloaded to the computer drive.

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premium subscription activation

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gaana plus + sony liv premium subscription

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login issue with gaana app

am paying $5.99 but not getting the benefit

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