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Gaana.com Complaints & Reviews

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Updated: Dec 19, 2025
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Gaana.com reviews & complaints page 37

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V
vijirajoli
from Pathankot, Punjab
Feb 14, 2017
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Address: Pathankot, Punjab, 145001
Website: www.gaana.com

I made a netbanking transaction twice with gaana.com portal on 14th feb 2017 to register a 2 month package for Rs 297/-, though the transaction went through from the bank the portal mentions transaction was not through for Rs 297/- while Rs 584/- is deducted from my bank account but the same does not reflect on gaana.com which says transaction failed.
Kindly reslove.
avivijay.[protected]@gmail.com
[protected]
May 4, 2017
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2017
Gaana.com Customer Care's response
Hi Avivijay,

We deeply regret the inconvenience caused.
Please share the details with our support team at [protected]@gaana.com so that we can help you better.

Regards
Team Gaana
Yello, I discovered this new trending collabo Super star by Gussy Baby - on Music+, I recommend you to listen it
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    S
    satyyy
    from Gurgaon, Haryana
    Feb 9, 2017
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    Address: Gurgaon, Haryana, 122001
    Website: gaana.com

    I want to unsubscribe Gaana.com as I don't want to use it.In their mobile app also they have'nt provided the method how one can unsubscribe their services. I am not finding interest in their services and I don't want to pay them unnecessarily. I am not getting how can I unsubscribe from them. My name is Karishma verma. My e-mail is [protected]@gmail.com.
    May 2, 2017
    Complaint marked as Resolved 
    Gaana.com customer support has been notified about the posted complaint.
    Verified Support
    Apr 01, 2017
    Gaana.com Customer Care's response
    Hi Karishma,

    Sorry for the late response.
    We would love to help you with your issues. Please share your registered email id on Gaana at [protected]@gaana.com so that we can help you better.

    Regards
    Team Gaana
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      S
      from Gurgaon, Haryana
      Jan 10, 2017
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      Address: 121006

      What happend mr. Abhishek gaana.com return my momey ? You told me 4 to 5 days we will return your money.Tell me, when will you return my money back...gaana.com
      Gurgoan is so near...
      I have made many corporate films in Gurgaon and staying lots of friends and relatives near you,
      "JAB BAAT HARASSMENT KI AATI HAI TO KOI PEECHE NAHI HATTA, CHAHAE AMOUNT KITNA HI CHOTA KYON NA HO."YOU CHEAT ME AND EXPOLIT MY EMOTIONS BECAUSE WITHOUT EMOTIONS EVERY SONG AND EVERY HUMAN IS WORTHLESS...
      Your company playing a Emotional game with customers...
      Again you and your company harass me a lot,
      First Compaint I registered 4th dec.2016,
      After 36 Days no refund
      If you not return my money back,
      FIRST I WILL REGISTERED F.I.R AGAINST YOU AND YOUR COMPANY 'GAANA.COM' TO MY NEAREST POLICE STATION AFTER THAT I WILL PERSONALLY VISIT YOUR NEAREST POLICE STATION AND WILL GIVE F.I.R. COPY. How your company doing fraud with people(with proof)
      After that I will send a F.I.R. Copy to GOOGLE and other SOCIAL INTERNET PLATFORM AND MEDIA ALSO WITH F.I.R.
      After that I will filed fraud, and harassmental, case against you and your company in consumer court...every time you will attend court date in faridabad court FARIDABAD
      This is not a written only

      SANDEEP KATARIYA
      writer, director, editor
      Gaana.com customer support has been notified about the posted complaint.
      I purchase Gaana app on 04-Oct-2016 18:01:51 PM
      by paying rs 549.00
      Order ID GA1781232

      After Purchasing the app even till today the downloaded songs still play thru internet or my 4G

      I am cheated

      request to resolve the problem and extend for 6 months, the day problem resolves or return the money
      Gaana.com Customer Care's response, Apr 1, 2017
      Verified Support
      Hi Sudeep,
      We apologize for the issue and request you to share the complete matter with our support team at [email protected].

      Thanks
      Team Gaana
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        S
        from Gurgaon, Haryana
        Dec 20, 2016
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        Address: 121006

        My name is sandeep katariya i pay u money 297 indan rupee. My order no:ga 1792474 i complaint u 4 dec. Again complaint u 6 dec. Again complaint u 19 dec. Again complaint u 20 dec. You cheated me and other customers also... I am not using your gaana.com, when i pay u money. Everthing is worthless. I want my money back because i have faced many problem first of all not downloding, my phone sony ericsson xperia u20i not install your app gaana every music app install my phone why your app not installed my phone. You can check also...
        I[censored] are not available every smart phone plateform please inform your fornt page of gaana.com that only gaana app is this smart phone only...
        Mr. Abhishek why are you trying make me fool that hd means 320kbps
        Mr. Abhishek 320kbps is a mp3 format not a hd format mp3 format is[protected]-320kbps and many more
        Cd format 240-320
        Dvd format 540-720
        Hd format 720-1080
        Full hd[protected]
        Ultra hd[protected]
        I have download from saregama 11411kbps this is a actual hd format means high defination
        Mr. Abhishek i am a media person not a third class person ki jisko kuch pata nahin hai, i can claim you and your company that cheated lot of things.. I want money back respectly otherwise i will action against you whether money is small amount but you harass me a lot and cheated me... App ke paas koi answer nahin hoga
        I want my money back

        Sandeep katariya
        Writer director editor
        [protected]@gmailcom
        Gaana.com customer support has been notified about the posted complaint.
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          shubham rajial
          from Shimla, Himachal Pradesh
          Nov 30, 2016
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          Address: Solan, Himachal Pradesh, 173205
          Website: www.consumercomplaints.in/new_complaint/?editGUID=3a621663f36e82fabd036a6576825e24

          When I am open gana app and try to download the songs a message show on my display then i am clik on that messag then in message the show me the plans fir 1, 3, 6 months for download the songs hen i am choos 1 month plan and pay it by debit card, after transection of money 200 rs debiated from my account .so i request you sir refund my money as soon as possible .
          Gaana.com customer support has been notified about the posted complaint.
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            M
            mahesh surishetty
            from Bengaluru, Karnataka
            Oct 31, 2016
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            Sir/madam,

            I made payment for renewal of my membership for one yrs through payatm order i'd 1435545 but renewal is not done however payment is done by payatm to gaana.com. Kindly renew my gaana+ membership else refund my payment. Further payment was made on 31st October 2016 and still waiting for renewal.

            Regards
            Mahesh Surishetty,
            [protected],
            [protected]@gmail.com
            Gaana.com customer support has been notified about the posted complaint.
            Dec 05, 2016
            Superrayaan Tabrez's response
            now i am angry now i am sending now to closeapp.com
            I have paid 999/- to ganna for unlimited free download music
            but I am not able to download
            Please close this app i will next day i will send hard complaint to closeapp.com
            after i complaint close this app
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              B
              binty42
              from Madurai, Tamil Nadu
              Oct 23, 2016
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              Address: 600094
              Website: Gaana.com

              Iam already downloaded app of Gaana and I have account also in my i phone but one day it's showing pls update it. So Iam going to update but it's showing waiting for last three days.. I cannot delete this app because Iam not able to delete this application. Pls suggest me what should I do.. My i phone cannot delete this application.. Iam trying so much but it's not deleted.
              Gaana.com customer support has been notified about the posted complaint.
              I made payment for my membership for one year through payatm order i'd 1443447 for Rs 999/- but renewal is not done however payment is done by payatm to gaana.com. Kindly renew my gaana+ membership else refund my payment. I am still waiting for renewal.
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                Avinash V Singh
                from Mumbai, Maharashtra
                Sep 6, 2016
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                Address: 400042
                Website: Gaana.com

                Sir/madam,

                I made payment for renewal of my membership for one yrs through payatm order i'd 1233512 but renewal is not done however payment is done by payatm to gaana.com. Kindly renew my gaana+ membership else refund my payment. Further payment was made on 5th september 2016 and still waiting for renewal.

                Regards
                Avinash singh
                Mob [protected]/[protected]
                Email-avinash. [protected]@gmail.com
                Gaana.com customer support has been notified about the posted complaint.
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                  K
                  K88Gupta
                  from Delhi, Delhi
                  Jul 5, 2016
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                  Address: Gurgaon, Haryana, 122018
                  Website: Gaana.com

                  Hi team,

                  I created an account with gaana and also subscribed for gaana+ (rs 999/-) with my paytm wallet on april 27, 2016.
                  Now when i try to login with my mail address - [protected]@gmail.com it says that mail address is not valid. request you to mail me the solution to this prob at my address asap and help me get my account back.
                  This is just not fair. i have never experienced such nuances from online sites like gaana. really this is disappointing guys. revert on my mail address .
                  Gaana.com customer support has been notified about the posted complaint.
                  Sep 29, 2016
                  anup123456's response
                  request to send link/code to [protected]@gmail, com
                  Upgraded to gaana+ credited rs999/ via a/c icici bank no [protected] nett banking on 28/09/2016 at 11pm not recieved link/code to any of the emails mentioned abave
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                    Kiran Machale
                    from Pune, Maharashtra
                    Jun 23, 2016
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                    Address: Pune, Maharashtra, 413102

                    Dear
                    I have charged last week for 1 month subscription but still my subscription Is not active pls activate it or Refund my payment I have charged last week for 1 month subscription but still my subscription Is not active pls activate it or Refund my payment I have charged last week for 1 month subscription but still my subscription Is not active pls activate it or Refund my payment I have charged last week for 1 month subscription but still my subscription Is not active pls activate it or Refund my payment
                    Gaana.com customer support has been notified about the posted complaint.
                    I paid amount till 1feb 2017 but when I am playing the songs it I have to select songs every time. We can not able to play in queue. I am trying to play online but after one sone it's move to offline.
                    Which is so irritating.
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                      O
                      onkarharkin
                      from Noida, Uttar Pradesh
                      Jun 8, 2016
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                      Address: New Delhi, Delhi, 110017

                      I purchased Ganna.com subscription a year back. The expired in last month and I got it renewed few days back. I have created some playlists on my phone. In the recent past these have been multiplied at its own and now it is showing 5 or 6 same name playlists. Please help to set it right. My M number is [protected]. I need your help in resolving my prob;em. we will appreciate if someone can call me back and guide me how to get out of this problem.
                      Gaana.com customer support has been notified about the posted complaint.
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                        R
                        Ram Kumar 123
                        Mar 21, 2016
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                        Address: Bikaner, Rajasthan, 334001
                        Website: Gaana

                        I am a gaana plus user and each song I download I can only see it in the gaana app not in the file manager or music folder why this happen I had paid for this
                        Gaana.com customer support has been notified about the posted complaint.
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                          ripple mehta
                          from Gurgaon, Haryana
                          Jan 30, 2016
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                          Address: Gurgaon, Haryana, 110010
                          Website: www.gaana.com

                          I have been charged five times for one year subscription. An amount of Rs1536 has been deducted through my paytm wallet for one year subscription which costs only Rs 999. I have been charged three one month, one three month and one one year subscription for the same time period.
                          Gaana.com customer support has been notified about the posted complaint.
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                            N
                            Nish AnkOlekar
                            Jan 14, 2016
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                            Resolved

                            Address: 541308
                            Website: www.gaana.com

                            Hello Gaana.com, Nishit here from Singapore, two days ago I have subscribed 2 times using Mobile Service Provider option but still its asking me to subscribe while downloading songs. Please help me on this. Waiting for your reply. Thanks, Nishit Ankolekar
                            May 19, 2017
                            Complaint marked as Resolved 
                            Gaana.com customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 17, 2017
                            Gaana.com Customer Care's response
                            Hi Nishit,
                            We are sorry for the bad experience you had with the app.
                            Please share this issue with our support team from the ''Help'' section for the Gaana app or email us at [protected]@gaana.com so that we can help you better.

                            Regards
                            Team Gaana
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                              A
                              abhijitt2
                              from Howrah, West Bengal
                              Jan 2, 2016
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                              Website: Gaana.com

                              Got paytm code for Gaana+ subscription 12 months, used last 3 months but not able to use current month.showing error "First usage must be before 18 December 2015'.I already used last 3 months
                              Gaana.com customer support has been notified about the posted complaint.
                              Same Error occurs to me when i try to use my Cash Back code on PayTM App. Sent a mail to Gaana today. Awaiting their reply.
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                                Shayak Biswas
                                from Bengaluru, Karnataka
                                Nov 10, 2015
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                                Address: Bangalore, Karnataka, 560037

                                I have subscribed 1000rs gaana for a year in which i was being promised for a year unlimited downloads of songs. But the songs are getting removed or deleted from the list by itself. I have to download it again and again. Please provide support at earliest or please return the money . Gaana.com customer care never responds to my complaints
                                Same problem facing. please share with paytm and gaana on twitter

                                Subscription of songs from gaana

                                As u know, I had subscribed gaana for downloading my favourite songs. I was expecting that as soon as I will do that, I will be able to download the songs, but to my surprise, it didn't happen that way. Instead the app started demanding the subscription again. I humbly request your kind support into this matter as soon as possible.
                                Thank you.
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                                  PeeGeeS
                                  from Cuddapah, Andhra Pradesh
                                  Aug 19, 2015
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                                  Hi All, As per gaana.com promise, 4 days back I paid for 1+1 year subscription, I am unable to contact them which I am facing the problem. While I want to download songs, it always asks to pay for subscription, I logout and login again and again and again, but no way, I switched off phone several times and I restarted my system many times, but no use, again it is asking for the payment, while I contacted them through their website, there is no response. How to solve this problem and how to contact them. They collected money and not even reply for my emails. They don't feel responsible though they collected money from their customers. Require some body help to solve this problem. This is my purchase ID: Order ID - GA801334. Thanks. Suresh
                                  Gaana.com customer support has been notified about the posted complaint.
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