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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Nov 15, 2025
Complaints 733
Resolved
254
Unresolved
479
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 37

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S
shubham rajial
from Shimla, Himachal Pradesh
Nov 30, 2016
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Address: Solan, Himachal Pradesh, 173205
Website: www.consumercomplaints.in/new_complaint/?editGUID=3a621663f36e82fabd036a6576825e24

When I am open gana app and try to download the songs a message show on my display then i am clik on that messag then in message the show me the plans fir 1, 3, 6 months for download the songs hen i am choos 1 month plan and pay it by debit card, after transection of money 200 rs debiated from my account .so i request you sir refund my money as soon as possible .
Gaana.com customer support has been notified about the posted complaint.
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    M
    mahesh surishetty
    from Bengaluru, Karnataka
    Oct 31, 2016
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    Sir/madam,

    I made payment for renewal of my membership for one yrs through payatm order i'd 1435545 but renewal is not done however payment is done by payatm to gaana.com. Kindly renew my gaana+ membership else refund my payment. Further payment was made on 31st October 2016 and still waiting for renewal.

    Regards
    Mahesh Surishetty,
    [protected],
    [protected]@gmail.com
    Gaana.com customer support has been notified about the posted complaint.
    Dec 05, 2016
    Superrayaan Tabrez's response     now i am angry now i am sending now to closeapp.com
    View replies
    I have paid 999/- to ganna for unlimited free download music
    but I am not able to download
    Reply
    Please close this app i will next day i will send hard complaint to closeapp.com
    after i complaint close this app
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      B
      binty42
      from Madurai, Tamil Nadu
      Oct 23, 2016
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      Address: 600094
      Website: Gaana.com

      Iam already downloaded app of Gaana and I have account also in my i phone but one day it's showing pls update it. So Iam going to update but it's showing waiting for last three days.. I cannot delete this app because Iam not able to delete this application. Pls suggest me what should I do.. My i phone cannot delete this application.. Iam trying so much but it's not deleted.
      Gaana.com customer support has been notified about the posted complaint.
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      I made payment for my membership for one year through payatm order i'd 1443447 for Rs 999/- but renewal is not done however payment is done by payatm to gaana.com. Kindly renew my gaana+ membership else refund my payment. I am still waiting for renewal.
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        A
        Avinash V Singh
        from Mumbai, Maharashtra
        Sep 6, 2016
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        Address: 400042
        Website: Gaana.com

        Sir/madam,

        I made payment for renewal of my membership for one yrs through payatm order i'd 1233512 but renewal is not done however payment is done by payatm to gaana.com. Kindly renew my gaana+ membership else refund my payment. Further payment was made on 5th september 2016 and still waiting for renewal.

        Regards
        Avinash singh
        Mob [protected]/[protected]
        Email-avinash. [protected]@gmail.com
        +1 photos
        Gaana.com customer support has been notified about the posted complaint.
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          K
          K88Gupta
          from Delhi, Delhi
          Jul 5, 2016
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          Address: Gurgaon, Haryana, 122018
          Website: Gaana.com

          Hi team,

          I created an account with gaana and also subscribed for gaana+ (rs 999/-) with my paytm wallet on april 27, 2016.
          Now when i try to login with my mail address - [protected]@gmail.com it says that mail address is not valid. request you to mail me the solution to this prob at my address asap and help me get my account back.
          This is just not fair. i have never experienced such nuances from online sites like gaana. really this is disappointing guys. revert on my mail address .
          Gaana.com customer support has been notified about the posted complaint.
          Sep 29, 2016
          anup123456's response           request to send link/code to [protected]@gmail, com
          View replies
          Upgraded to gaana+ credited rs999/ via a/c icici bank no [protected] nett banking on 28/09/2016 at 11pm not recieved link/code to any of the emails mentioned abave
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            K
            Kiran Machale
            from Pune, Maharashtra
            Jun 23, 2016
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            Address: Pune, Maharashtra, 413102

            Dear
            I have charged last week for 1 month subscription but still my subscription Is not active pls activate it or Refund my payment I have charged last week for 1 month subscription but still my subscription Is not active pls activate it or Refund my payment I have charged last week for 1 month subscription but still my subscription Is not active pls activate it or Refund my payment I have charged last week for 1 month subscription but still my subscription Is not active pls activate it or Refund my payment
            Gaana.com customer support has been notified about the posted complaint.
            View replies
            I paid amount till 1feb 2017 but when I am playing the songs it I have to select songs every time. We can not able to play in queue. I am trying to play online but after one sone it's move to offline.
            Which is so irritating.
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              O
              onkarharkin
              from Noida, Uttar Pradesh
              Jun 8, 2016
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              Address: New Delhi, Delhi, 110017

              I purchased Ganna.com subscription a year back. The expired in last month and I got it renewed few days back. I have created some playlists on my phone. In the recent past these have been multiplied at its own and now it is showing 5 or 6 same name playlists. Please help to set it right. My M number is [protected]. I need your help in resolving my prob;em. we will appreciate if someone can call me back and guide me how to get out of this problem.
              Gaana.com customer support has been notified about the posted complaint.
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                R
                Ram Kumar 123
                Mar 21, 2016
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                Address: Bikaner, Rajasthan, 334001
                Website: Gaana

                I am a gaana plus user and each song I download I can only see it in the gaana app not in the file manager or music folder why this happen I had paid for this
                Gaana.com customer support has been notified about the posted complaint.
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                  R
                  ripple mehta
                  from Gurgaon, Haryana
                  Jan 30, 2016
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                  Address: Gurgaon, Haryana, 110010
                  Website: www.gaana.com

                  I have been charged five times for one year subscription. An amount of Rs1536 has been deducted through my paytm wallet for one year subscription which costs only Rs 999. I have been charged three one month, one three month and one one year subscription for the same time period.
                  Gaana.com customer support has been notified about the posted complaint.
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                    N
                    Nish AnkOlekar
                    Jan 14, 2016
                    Resolved
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                    Resolved

                    Address: 541308
                    Website: www.gaana.com

                    Hello Gaana.com, Nishit here from Singapore, two days ago I have subscribed 2 times using Mobile Service Provider option but still its asking me to subscribe while downloading songs. Please help me on this. Waiting for your reply. Thanks, Nishit Ankolekar
                    May 19, 2017
                    Complaint marked as Resolved 
                    Gaana.com customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 17, 2017
                    Gaana.com Customer Care's response                     Hi Nishit,
                    We are sorry for the bad experience you had with the app.
                    Please share this issue with our support team from the ''Help'' section for the Gaana app or email us at [protected]@gaana.com so that we can help you better.

                    Regards
                    Team Gaana
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                      A
                      abhijitt2
                      from Howrah, West Bengal
                      Jan 2, 2016
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                      Website: Gaana.com

                      Got paytm code for Gaana+ subscription 12 months, used last 3 months but not able to use current month.showing error "First usage must be before 18 December 2015'.I already used last 3 months
                      Gaana.com customer support has been notified about the posted complaint.
                      View replies
                      Same Error occurs to me when i try to use my Cash Back code on PayTM App. Sent a mail to Gaana today. Awaiting their reply.
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                        S
                        Shayak Biswas
                        from Bengaluru, Karnataka
                        Nov 10, 2015
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                        Address: Bangalore, Karnataka, 560037

                        I have subscribed 1000rs gaana for a year in which i was being promised for a year unlimited downloads of songs. But the songs are getting removed or deleted from the list by itself. I have to download it again and again. Please provide support at earliest or please return the money . Gaana.com customer care never responds to my complaints
                        View replies
                        Same problem facing. please share with paytm and gaana on twitter
                        Reply

                        Subscription of songs from gaana

                        As u know, I had subscribed gaana for downloading my favourite songs. I was expecting that as soon as I will do that, I will be able to download the songs, but to my surprise, it didn't happen that way. Instead the app started demanding the subscription again. I humbly request your kind support into this matter as soon as possible.
                        Thank you.
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                          PeeGeeS
                          from Cuddapah, Andhra Pradesh
                          Aug 19, 2015
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                          Hi All, As per gaana.com promise, 4 days back I paid for 1+1 year subscription, I am unable to contact them which I am facing the problem. While I want to download songs, it always asks to pay for subscription, I logout and login again and again and again, but no way, I switched off phone several times and I restarted my system many times, but no use, again it is asking for the payment, while I contacted them through their website, there is no response. How to solve this problem and how to contact them. They collected money and not even reply for my emails. They don't feel responsible though they collected money from their customers. Require some body help to solve this problem. This is my purchase ID: Order ID - GA801334. Thanks. Suresh
                          Gaana.com customer support has been notified about the posted complaint.
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