Gaana.com Complaints & Reviews

Subscription amount deducted but still being shown as a free user.

Hi

My subscription of rs 299 is not showing on the app
Gaana uid is [protected]@gmail.com

Hi,
I subscribed to gaana plus yearly membership by paying rs 299. But in the app, it is still showing me a free member.
Tried they help through chat but noone is responding.
Gaana userid is [protected]@gmail.com
Please help.
Thanks

Please refund my money Rs 299, ASAP.
I had already purchased the 199 plan for 1 yr and again money has been deducted from my account within a week.
I hope to be the respected one to look over this matter.
Order I'd: 9949755

The App has taken 3 subscription payments in the last 3 months and Gaana Plus is not getting activated.

Please refund my money Rs of 299, because I haven't use gaana app and i have money problem, so please refund my money as soon as possible. I want to cencal my gaana app subscription pack and get my money back refund please try to understand my problem
Transaction ID OM2301030012365827630303
Subscription Id : MSUB_9247041_MjA5MzgwODA1
Order Id : GAANARENEW_9247041_[protected]
UTR Number[protected]

Hello, I have a coupon code for gana subscription but I am not able to redeem the coupon code every time i try to redeem it, it say invalid code.

Please help ASAP as this coupon code will expire tonight (31.12.22) at 11:59 PM

Coupon Code : FK61531S5937

Hi Team,

What sort of stupid game are you trying to play.

I already confirmed you that your app is asking me to pay full plan amount even after using my coupon and you still ask for payment confirmation details.

You really have got no brains!! Anyways now please try to understand the whole scenario in continuation to the above..

I just didn’t complete my full plan payment last time but because you said do that login thing and then try to activate your plan I did it all and now your app charged me full amount even after applying my 6 months free membership coupon. Also, your stupid app ever after deducting the money shows my subscription still need to renewed.

Please refund the charged amount and help claim my coupon asap.

Thanks
Sagar

Fire bolt India had given us. A coupon code for 3 month gaana subscribtion the code is working but your gaana UPI option is clearly not working and card option also.😒

THIS IS NOT EXPECTED FROM YOU 👎

I have subscribed only for free subscription of र 1 "one month but ganna. com not asked me and deduct money from my account this is not good please refund my money if you not refund my amount i wiil go to consumer helpline

Subscribed to Gaana Plus Premium using my daughter's iPhone in United States. The subscription fee was immediately charged to my credit card and shows up as a valid / active subscription under my daughter's Apple ID on her device as well as via Apple iTunes. She was prompted to activate the subscription using her US Mobile number and OTP. The feature does not work and she received an error. We tried logging in using a web browser and specifying her US mobile number, but an OTP is never received.

This is the THIRD TIME we have had the issue. Last year (Dec 2021) I purchased a subscription which stopped working with the same symptoms (OTP issue) a few months ago. The email address for that subscription was [protected]@hotmail.com and the mobile number was +[protected]. I attempted to renew the subscription prior to Dec 11, 2022 when the account was to expire. I got charged and was not able to activate the subscription. A few days later I tried again. Same symptoms. Assuming that there was some issue with my device, my email address, or my mobile number, yesterday I attempted to use my daughter's email, AppleID, and mobile to subscribe. And now we have the same symptoms.

I have sent multiple emails to [protected]@gaana.com and [protected]@gaana.com, and even submitted tickets via the gaana.com website. No response received.

Gaana.com is selling a service which evidently is not working as expected. They are not providing any support AND they have a non-refundable policy. I find this highly unethical.

I am hoping that this consumer complaint will get the attention of the proper support personnel who can help resolve the issue ASAP.

Here is the info from my daughter's recent PAID subscription which is not working.
Vidhi Arora
Email Address: vid.[protected]@gmail.com
Mobile: +[protected] (including +1 as US Country Code)

Here is the info from my own PAID subscription
Sanjeev Arora
Email Address: [protected]@hotmail.com
Mobile: +[protected] (including +1 as US Country Code)

My subscription was to be renewed on 16th dec. First rs 299 was deducted with transaction ID 17qy8s_rmz8eh on 16th Dec afternoon for the renewal. Soon in the evening another rs 399 was deducted with transaction ID 17qy8s_rmzht3 on the same day. The payemnt is deducted twice so please refund 399 immediately. Have attached both mails for ur reference

Dear Sir, I am Sorry for Using Hacks on free fire. I assure you that I will never Use this type of Hacks again on my Free Fire I'd . It's my mistake that I Use Hacks on my Free Fire I'd for that I am really apologize I request you to Unbanned My Device. I shell be very Thankful to You.
I am really very very sorry.😭 I didn't understand what to do now, i love Free Fire, i want to play it sir/mam
Level 70
I'd ([protected] )

There are these u/m issues that i am facing with gaana.com...

1. My mobile number is[protected] and amount of Rs.299 transaction id through sbi netbanking is[protected]IGAOTMZQD4 dated 05 Dec 2022. fyi 'gaana plus' is not getting activated even after 5 attempts.

2. Though i have paid ₹299/- for one year subscription of gaanaplus:-
- the app keeps saying that i am a free user.
- i am not able to download songs and the app starts asking for more money whereas i have already paid for one full year's subscription for hd downloading

Kindly resolve the issue to rebuild trust

Dear Sir,
Pl Cancelled my monthly Subscription from gaana.com.
This is my Auto payment, now I don't want this subscription in further.

Regards,
Naresh Machhi - [protected]

My free fire account is suspend i use hack but i not start any game. I am really sorry for that . Please unsuspend my account and last chance to give . Please help me.

Pathetic fraud and false activities I have several times mailed regarding stopping of auto renewal but since last one week they are going to present auto debit every day without my acceptance very uncomfortable and unusual
No single response from the gaana team
It's very unfair No calling no either why this type of apps are entertaining by government
I was unable to stop and also and provided incorrect information for cancelation which is unavailable in APP and website take immediate action who is responsible for my financial damage

Hello,

I paid for the Gaana+ Global Festive offer yearly subscription on Nov 5th through apple pay auto renewal and my account is still showing as a Free account rather than the subscription account. It's been 3 days I keep sending them an email on "[protected]@gaana.com" requesting to fix this issue but there is no response from them. I would like them to upgrade my account to the yearly offer I paid and make sure the yearly end date should be exactly 12 months from the activation date. I don't want them to end my subscription on Nov 4, 2023 because even though I paid on Nov 5th but they didn't start my service yet.

Transaction Date: Nov 5, 2022
Mode of Payment: Apple Pay
Email Address: [protected]@gmail.com
Name: Romit Bhatia

Hi,

Gaana.com auto-renewed and debited money even if I informed them not to do so. The 'disable auto-renew was not working and I inform Gaana regarding this on [protected]@gaana.com. They didn't give any proper response and deduced money without permission.

Sir mera name himanshu h mene gaana app ka rs 1 subscription liya tha us k baad mene us app ko uninstal kr diya us k ak din baad mera account m se rs 299 apne app kad gaye us k baad mne us app ko opne Kiya ki mera pese kese kate then us k baad mera ko pata chala ki us m auto रेनीवाल hota h jis se pese apne ap kat jate h sir please muje mera pese refund krne ki kripya kare muje pese ki sakt jarurat h please sir please