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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Mar 30, 2026
Complaints 739
Resolved
254
Unresolved
485
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 6

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N
naveen@s
Nov 15, 2022
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My account deducted rs 299 without any permission please refund my amount
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    A
    agshirpara
    Nov 14, 2022
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    Please cancel Auto Payment option from my Gaana account . I have financial problem, so don't want to take Gaana subscription anymore. But again and again Autopay Notifications are coming to my phone. As I spoke to PhonePe Customer Care, I learned that Gaana's Customer Care only can stop this Autopay. There is no option to close Autopay on my Gaana Account on App or Website. So please TURN OFF Autopay or Autorenewal from my account as soon as possible.
    Gaana.com customer support has been notified about the posted complaint.
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      S
      Sanghani Dhruvadip
      from Surendranagar city, Gujarat
      Nov 14, 2022
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      I am very poor and i doesn't use gaana application.
      Then you make automatically gaana subscription
      Please give me refund sir
      I am ver unsatisfied with your service
      Gaana.com customer support has been notified about the posted complaint.
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        C
        Call.Now.+79,7,8,49,82,3,7,Camplaint.No.
        Nov 12, 2022
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        Trevor y you have to yyy
        Gaana.com customer support has been notified about the posted complaint.
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          L
          [email protected]
          Nov 12, 2022
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          I got a message of failure of auto debit even though no card was saved. However i still put a request to delete my account. After 2 days i get a sms that amount has been charged amounting to 499. There is no subscription of 499 on gaana though. In addition to that i can still login my account and its showing free user
          Gaana.com customer support has been notified about the posted complaint.
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            S
            Sourajit Nayak
            Nov 11, 2022
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            Sir,
            I accidentally subscribed gaana subscription but I didn't know. Without notification an amount of 249 /- auto deducted from my account and i astonished what happened.
            I should be grateful if you would refund my money back to my account.This money is very important for me.I also cancelled auto renewal option.
            Gaana.com customer support has been notified about the posted complaint.
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              M
              mangalpnd076
              from Noida, Uttar Pradesh
              Nov 10, 2022
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              Address: Paras seasons, sector 168, Noida

              Gaana plus Subscription got renewed automatically without my permission because 4 days prior to subscription end date.”, I checked and my subscription status was in inactive state then how Rs. 499 money can be debited form the account.
              got shocked after seeing my balance deduction mail. I had cancelled it before. And it was showing to “renew now” which means subscription renewal is not active. then How even this can be possible it got renewed automatically.

              Kindly request you to refund my money back into the original payment method and subscription was not needed. Unsubscribe me and give back my money
              Gaana.com customer support has been notified about the posted complaint.
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                A
                akhilmohanar
                from Trivandrum, Kerala
                Nov 8, 2022
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                I received a message from canara bank that rs.249has been deducted from my account. I don't want to renew gaana+ anymore. I didn't made my payment through my card.shame on you gaana.Com... Kindly requested to you refund my cash
                Gaana.com customer support has been notified about the posted complaint.
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                  G
                  Gagan2509
                  from Rohtak, Haryana
                  Nov 8, 2022
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                  Auto Renewal fraud

                  They have specifically mentioned on their site if in the profile it is showing renew now that means subscription is not active and their is no option showing to cancel auto renewal, but still they charged me rs499, why should i buy their worst service for such amount when i can easily access jio saavn or wynk music by airtel. Now when i am demanding return they are not providing it and even not responding well, just forwarding some automatic...
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                  K
                  kumarmohit1983
                  from Mumbai, Maharashtra
                  Nov 6, 2022
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                  My gaana account details are
                  Phone no [protected]
                  Gaana handle: HotShot_33481887

                  I am getting the below msg daily through sms.

                  "Dear Gaana User, attempt to renew your subscription worth Rs.249.00 has failed. We will retry shortly, please maintain sufficient balance. More details here: www.gaana.com/myzone Your bank may apply charges for failed attempts.'

                  I have already raised request to cancel auto renewal on [protected]@gaana.com still your company is attempting to deduct amount from my account. As per your recommendation I have tried to stop auto renewal through app also but there is no option showing on app.

                  I WANT TO DELETE MY GAANA ACCOUNT.
                  Gaana.com customer support has been notified about the posted complaint.
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                    S
                    Sipahigamer
                    from New Delhi, Delhi
                    Nov 5, 2022
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                    Address: West Bengal

                    Hello,
                    TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

                    Player Name :-sp mithu

                    ID:[protected]
                    Gaana.com customer support has been notified about the posted complaint.
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                      P
                      prakashmeena1995083
                      from Aklera, Rajasthan
                      Nov 4, 2022
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                      Address: India
                      Website: Gaana.com

                      The gaana.com had deducted my 299 rupees by somehow without my prior permission. This is not expected from their side. I wish to get my refund
                      Gaana.com customer support has been notified about the posted complaint.
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                        S
                        Sanjayyuvi
                        from Powai, Maharashtra
                        Nov 1, 2022
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                        I m gaana plus user and i made a payment of Rs. 299 thought phone pay for gaana plus subscription with Transaction ID OM2211011141452466528681 on 01.11.2022. But i didnot get my subscription.

                        There is no help desk to complaint. Kindly help me to solve the issue or get refund.
                        Gaana.com customer support has been notified about the posted complaint.
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                          P
                          Pabangana
                          from Vrindavan, Uttar Pradesh
                          Oct 31, 2022
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                          Mobile number.[protected]
                          Email: [protected]@gmail.com
                          UPI. [protected]@ibl
                          Gaana.com customer support has been notified about the posted complaint.
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                            R
                            Rajkumar_01234
                            from Gurugram, Haryana
                            Oct 23, 2022
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                            Please refund my balance .my gaana sabscription not work . automatic debit my account 299 rs
                            Gaana.com customer support has been notified about the posted complaint.
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                              U
                              uttamy67
                              Oct 22, 2022
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                              Hello, My account doesn't have any active plan on GAANA PLUS, but still Rs.499/- was debited from my account. I have requested to many times through mail to kindly refund my money but still no response from the company side. Its more like fraud now. please kindly refund my money asap.

                              Uttam singh
                              [protected]
                              [protected]@gmail.com
                              Gaana.com customer support has been notified about the posted complaint.
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                                S
                                Sai2022
                                Oct 22, 2022
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                                Dear Team,

                                I subscribed for Gaana one year plan on Sep 14 2022. From Oct 14 2022, app says i am free user and i need to renew the plan. I have sent mails to the Gaana support mail id provided in the app. However no response. Could someone look into this.

                                I am registered Gaana user with 98X58XX188.

                                Thanks & Regards,
                                SaiXXayee
                                Gaana.com customer support has been notified about the posted complaint.
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                                very bad service I am receiving from gaana.com very disappointed
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                                  V
                                  Vikasgupta2491
                                  from Noida, Uttar Pradesh
                                  Oct 21, 2022
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                                  Address: Gurgaon

                                  I got charged by Gaana.com for Rs. 499 annual subscriptions without any intimation or consent. I have sent them two emails in this regard but no reply as of now. I don't need this subscription and I want a full refund for the service that I don't use. Sharing some screenshots for the reference
                                  Gaana.com customer support has been notified about the posted complaint.
                                  Nov 13, 2022
                                  Updated by Vikasgupta2491                                   No update or contact from Ganna.com still now. It has been 22 days since I raised the complaint here
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                                    M
                                    Mandadi565
                                    from Guntur, Andhra Pradesh
                                    Oct 20, 2022
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                                    Resolved

                                    Hi Sir

                                    This is Chandu I am raised a complaint against Gaana.com . because this company without any intimation 499 rs debited to my account using through UPI payment mode. I request to plz solve my issue get back my money refunded to my bank account.

                                    Note :- I am attaching my money debited transition screen shot

                                    Thanking you
                                    Mandadi
                                    Oct 22, 2022
                                    Complaint marked as Resolved 
                                    I didn't received any pH Calls & any emails from gaana.com side. Without intimation money debited to my account
                                    Gaana.com customer support has been notified about the posted complaint.
                                    Oct 23, 2022
                                    Updated by Mandadi565                                     Still my complaint not resolved plz resolved my issue asap
                                    View replies
                                    My name is Raju I paid 299 towards one year subscription. When I try to download songs. it is not allowing me to download properly. my id is : [protected]. plz. look into this matter asap.
                                    regards raju/[protected].
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                                      S
                                      sathish071632
                                      from Chennai, Tamil Nadu
                                      Oct 18, 2022
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                                      I am recently used gaana subscription of minimum amount for 3 months after 3 months it will be auto debited happen 499 rupees it shows on the time of subscription. Last 3 days before 1 message received for 18th 499 rupees taken using autopay option gaana application. So i tried to cancelled that auto pay on the gaana application and it was cancellation happened. So i am doing my work normally on that time, but suddenly amount taken from my account. So i am going to checked that application it is auto renewal happened. How to renewal happened i dont know. I dont need that subscription i need my money back.
                                      Gaana.com customer support has been notified about the posted complaint.
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