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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Nov 15, 2025
Complaints 733
Resolved
254
Unresolved
479
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 6

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M
mangalpnd076
from Noida, Uttar Pradesh
Nov 10, 2022
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Address: Paras seasons, sector 168, Noida

Gaana plus Subscription got renewed automatically without my permission because 4 days prior to subscription end date.”, I checked and my subscription status was in inactive state then how Rs. 499 money can be debited form the account.
got shocked after seeing my balance deduction mail. I had cancelled it before. And it was showing to “renew now” which means subscription renewal is not active. then How even this can be possible it got renewed automatically.

Kindly request you to refund my money back into the original payment method and subscription was not needed. Unsubscribe me and give back my money
Gaana.com customer support has been notified about the posted complaint.
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    A
    akhilmohanar
    from Trivandrum, Kerala
    Nov 8, 2022
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    I received a message from canara bank that rs.249has been deducted from my account. I don't want to renew gaana+ anymore. I didn't made my payment through my card.shame on you gaana.Com... Kindly requested to you refund my cash
    +1 photos
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      G
      Gagan2509
      from Rohtak, Haryana
      Nov 8, 2022
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      Auto Renewal fraud

      They have specifically mentioned on their site if in the profile it is showing renew now that means subscription is not active and their is no option showing to cancel auto renewal, but still they charged me rs499, why should i buy their worst service for such amount when i can easily access jio saavn or wynk music by airtel. Now when i am demanding return they are not providing it and even not responding well, just forwarding some automatic...
      +2 photos
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      K
      kumarmohit1983
      from Mumbai, Maharashtra
      Nov 6, 2022
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      My gaana account details are
      Phone no [protected]
      Gaana handle: HotShot_33481887

      I am getting the below msg daily through sms.

      "Dear Gaana User, attempt to renew your subscription worth Rs.249.00 has failed. We will retry shortly, please maintain sufficient balance. More details here: www.gaana.com/myzone Your bank may apply charges for failed attempts.'

      I have already raised request to cancel auto renewal on [protected]@gaana.com still your company is attempting to deduct amount from my account. As per your recommendation I have tried to stop auto renewal through app also but there is no option showing on app.

      I WANT TO DELETE MY GAANA ACCOUNT.
      Gaana.com customer support has been notified about the posted complaint.
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        S
        Sipahigamer
        from New Delhi, Delhi
        Nov 5, 2022
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        Address: West Bengal

        Hello,
        TEAM FREE FIRE INDIA, My ID Was suspended When I Was Playing The Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For No Valid Reason, you can check my KD, headshot rate I'm a normal player, please check once my account. This is my Humble Request to Free Fire Team To Unban My Account.

        Player Name :-sp mithu

        ID:[protected]
        +1 photos
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          P
          prakashmeena1995083
          from Aklera, Rajasthan
          Nov 4, 2022
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          Address: India
          Website: Gaana.com

          The gaana.com had deducted my 299 rupees by somehow without my prior permission. This is not expected from their side. I wish to get my refund
          +1 photos
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            S
            Sanjayyuvi
            from Powai, Maharashtra
            Nov 1, 2022
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            I m gaana plus user and i made a payment of Rs. 299 thought phone pay for gaana plus subscription with Transaction ID OM2211011141452466528681 on 01.11.2022. But i didnot get my subscription.

            There is no help desk to complaint. Kindly help me to solve the issue or get refund.
            Gaana.com customer support has been notified about the posted complaint.
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              P
              Pabangana
              from Vrindavan, Uttar Pradesh
              Oct 31, 2022
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              Mobile number.[protected]
              Email: [protected]@gmail.com
              UPI. [protected]@ibl
              +1 photos
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                R
                Rajkumar_01234
                from Gurugram, Haryana
                Oct 23, 2022
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                Please refund my balance .my gaana sabscription not work . automatic debit my account 299 rs
                Gaana.com customer support has been notified about the posted complaint.
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                  U
                  uttamy67
                  Oct 22, 2022
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                  Hello, My account doesn't have any active plan on GAANA PLUS, but still Rs.499/- was debited from my account. I have requested to many times through mail to kindly refund my money but still no response from the company side. Its more like fraud now. please kindly refund my money asap.

                  Uttam singh
                  [protected]
                  [protected]@gmail.com
                  Gaana.com customer support has been notified about the posted complaint.
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                    S
                    Sai2022
                    Oct 22, 2022
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                    Dear Team,

                    I subscribed for Gaana one year plan on Sep 14 2022. From Oct 14 2022, app says i am free user and i need to renew the plan. I have sent mails to the Gaana support mail id provided in the app. However no response. Could someone look into this.

                    I am registered Gaana user with 98X58XX188.

                    Thanks & Regards,
                    SaiXXayee
                    Gaana.com customer support has been notified about the posted complaint.
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                    very bad service I am receiving from gaana.com very disappointed
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                      V
                      Vikasgupta2491
                      from Noida, Uttar Pradesh
                      Oct 21, 2022
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                      Address: Gurgaon

                      I got charged by Gaana.com for Rs. 499 annual subscriptions without any intimation or consent. I have sent them two emails in this regard but no reply as of now. I don't need this subscription and I want a full refund for the service that I don't use. Sharing some screenshots for the reference
                      +3 photos
                      Gaana.com customer support has been notified about the posted complaint.
                      Nov 13, 2022
                      Updated by Vikasgupta2491                       No update or contact from Ganna.com still now. It has been 22 days since I raised the complaint here
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                        M
                        Mandadi565
                        from Guntur, Andhra Pradesh
                        Oct 20, 2022
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                        Resolved

                        Hi Sir

                        This is Chandu I am raised a complaint against Gaana.com . because this company without any intimation 499 rs debited to my account using through UPI payment mode. I request to plz solve my issue get back my money refunded to my bank account.

                        Note :- I am attaching my money debited transition screen shot

                        Thanking you
                        Mandadi
                        +1 photos
                        Oct 22, 2022
                        Complaint marked as Resolved 
                        I didn't received any pH Calls & any emails from gaana.com side. Without intimation money debited to my account
                        Gaana.com customer support has been notified about the posted complaint.
                        Oct 23, 2022
                        Updated by Mandadi565                         Still my complaint not resolved plz resolved my issue asap
                        View replies
                        My name is Raju I paid 299 towards one year subscription. When I try to download songs. it is not allowing me to download properly. my id is : [protected]. plz. look into this matter asap.
                        regards raju/[protected].
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                          S
                          sathish071632
                          from Chennai, Tamil Nadu
                          Oct 18, 2022
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                          I am recently used gaana subscription of minimum amount for 3 months after 3 months it will be auto debited happen 499 rupees it shows on the time of subscription. Last 3 days before 1 message received for 18th 499 rupees taken using autopay option gaana application. So i tried to cancelled that auto pay on the gaana application and it was cancellation happened. So i am doing my work normally on that time, but suddenly amount taken from my account. So i am going to checked that application it is auto renewal happened. How to renewal happened i dont know. I dont need that subscription i need my money back.
                          +2 photos
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                            U
                            uttam Kumar pandit
                            Oct 18, 2022
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                            Gaana plus Subscription got renewed automatically without my permission and an amount of rs.499 got deducted from my phone pay account.I Kindly request you to refund my money back into my phone pay account and this subscription was not needed . Unsubscribe me and give back my money.
                            +1 photos
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                              R
                              Ruci009
                              Oct 17, 2022
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                              Done gaana subscription without my permission or any concent automatically of 499 it's a complete fraud from gaana and I want a refund
                              +1 photos
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                                A
                                Anumeet singh
                                Oct 16, 2022
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                                My gaana plus subscription got renewed automatically without my permission and an amount of rs 299 got deducted from my phonepay balance... Without my permission payment Gaana.com kindly request you to refund my money back into my phonepay balance as this gaana plus subscription was not needed.I want refund my money please...
                                +1 photos
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                                  A
                                  Anumeet singh
                                  Oct 16, 2022
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                                  My gaana plus subscription got renewed automatically without my permission and an amount of rs 299 got deducted from my phonepay balance... Without my permission payment Gaana.com kindly request you to refund my money back into my phonepay balance as this gaana plus subscription was not needed.I want refund my money please
                                  Gaana.com customer support has been notified about the posted complaint.
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                                    C
                                    Chinnima
                                    from tumkur, Karnataka
                                    Oct 15, 2022
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                                    Address: 1st main 2nd left cm extn kyathadandra tumkur 572104

                                    My amount return
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                                      U
                                      uttam Kumar pandit
                                      Oct 15, 2022
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                                      Gaana plus Subscription got renewed automatically without my permission and an amount of rs.499 got deducted from my phonepe upi account.i Kindly request you to refund my money back into my phonepe upi account and this subscription was not needed . Unsubscribe me and give back my money.
                                      +1 photos
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