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Garena Complaints & Reviews

www.garena.sg
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Updated: Aug 21, 2025
Complaints 12355
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807
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11548
Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Garena reviews & complaints page 524

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M
Mert Can
Jan 26, 2022
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Address: Garena Online Pte. Ltd., Head Office, Singapore Galaxis Building, 1 Fusionopolis Place #17-10 138522 Singapore

DEAR GARENA I AM FACING SOME TECHNICAL ISSUE IN MY GAME ID PLEASE SOLVE IT, AND I AM SURELY TELLING YOU THAT I WILL PLAY ONLY FAIR GAMEPLAY PLEASE HELP ME ! PLEASE PLEASE
THANKS

UID NAME- 乂Piri✪Reis乂

UID NUMBER-[protected]
+1 photos
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    N
    Nomikhan
    Jan 26, 2022
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    Address: [email protected]

    Dear gareena my suspend without any reason please chack them and unsuspend them my ui is [protected] thanks
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      N
      Nomikhan
      Jan 26, 2022
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      Address: [email protected]

      Dear gareena two months ago when i playing free fire br rank game with squad romdom player coming with them he is hucker and people report me without any reason and my id suspended i am regular your player my my id level is 60 and i always top up every week and purchase rare item and i investment in a game 2000 thousand rupes so please unsuspend them and i continue my game thanks
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        D
        Devesh866475
        from Delhi, Delhi
        Jan 26, 2022
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        Hello FreeFire Technical team
        my Ingame ID name : Devesh
        my User ID : [protected]
        My account has been suspended, I don't know what mistake I commit I have been playing Free Fire on PC using an emulator from last 11 months and was never ever indulged in any explicit method (neither used hack nor played with hacker intentionally) to enhance my gameplay. Many Top Indian youtubers also play using emulator henceforth I believe that is not cheating. I have been purchasing special airdrops time to time and with a plenty of dedicated time and money I reached level 58 and had almost all characters and many legendary guns and bundles, which will go in vain if my id is banned.
        Please help
        Please look into the matter and help me ahead in unsuspending my account.
        +1 photos
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          R
          R R Hari
          Jan 26, 2022
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          In shopping spree event i can't purchase items. It says that network busy. How would i purchase items in shopping spree event. Please do anything.
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            S
            Sumana yt
            from Egra, West Bengal
            Jan 26, 2022
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            Address: Garena Online Pte. Ltd., Head Office, Singapore Galaxis Building, 1 Fusionopolis Place #17-10 138522 Singapore

            Sir,
            I had never been broken free fire's rules and regulation but my free fire account got suspended. My game id [protected] please check and you find no evidence to use hack. Plz recover my id.
            My uid :- [protected]
            My account name:- BA SUMAN YT
            Jan 26, 2022
            Updated by Sumana yt             Unsuspended my account uid [protected]
            Account name - BA SUMAN YT
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              R
              RAISTAR FF
              Jan 26, 2022
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              Address: Lohian khas
              Website: www @gmail.com

              My I'd is hacked please give me my I'd uid is [protected]
              Jan 26, 2022
              Updated by RAISTAR FF               My I'd is hacked please give my I'd uid is
              [protected] pleas give my id
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                A
                adarshraj 529
                Jan 26, 2022
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                Address: Kailashpuri ward 34 saharsa, Bihar, India

                Yesterday (25/01/2022)When I pay payment of Rs 30.00 for my special airdrop .they cut Rs 30.00 in 2 times .
                So I pay to garena Rs 60.00 total. Please resend my Rs 30.00 only.
                My Free fire I'd:-[protected]
                Nickname:[protected]@adarshjee4
                Paytm upi I'd :[protected]@paytm
                Phone pay upi I'd :- [protected]@ybl
                Some images are given below:-
                +1 photos
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                  S
                  Somnath Deshmukh
                  Jan 25, 2022
                  Resolved
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                  Resolved

                  Dear Sir,
                  I'm heartily requesting for my Ban free fire id, I love free fire but I can't understand my Id is ban. Please sir 🙏 Unban my free fire Id and revert me by email.
                  My Email [protected]@gmail.com
                  My I'd no- [protected]
                  Id level-66
                  Last badge-170
                  Id name-Google_7
                  +1 photos
                  Jan 26, 2022
                  Complaint marked as Resolved 
                  Dear Sir, I'm heartily requesting for my Ban free fire id, I love free fire but I can't understand my Id is ban. Please sir 🙏 Unban my free fire Id and revert me by email. My Email [email protected] My I'd no- 1016191228 Id level-66 Last badge-170 Id name-Google_7
                  Jan 26, 2022
                  Updated by Somnath Deshmukh                   Dear Sir,
                  I'm heartily requesting for my Ban free fire id, I love free fire but I can't understand my Id is ban. Please sir 🙏 Unban my free fire Id and revert me by email.
                  My Email [protected]@gmail.com
                  My I'd no- [protected]
                  Id level-66
                  Last badge-170
                  Id name-Google_7
                  View replies
                  Dear Sir,
                  I'm heartily requesting for my Ban free fire id, I love free fire but I can't understand my Id is ban. Please sir 🙏 Unban my free fire Id and revert me by email.
                  My Email [protected]@gmail.com
                  My I'd no- [protected]
                  Id level-64
                  Last badge-361
                  Id name-кєg°᭄кєяσ࿐
                  Reply
                  Sir my uid is ban [protected] I'm sorry for using ffh×4v23 I love free fire I'm really sorry please give me one chance I ll not do this again can you give me my uid back I ll pay you I'm free fire lover I promise I won't use any apps I'm so sorry sir
                  Please your lover .

                  My free fire id ban without any proper reason - Comment #3950853 - Image #0
                  Reply
                  Dear Sir,
                  I'm heartily requesting for my Ban free fire id, I love free fire but I can't understand my Id is ban. Please sir 🙏
                  Id level-60
                  Last badge-243
                  Id name-RRS¥CLAY

                  My free fire id ban without any proper reason - Comment #3951082 - Image #0
                  My free fire id ban without any proper reason - Comment #3951082 - Image #1
                  Reply
                  please unsuspend my free fire account i have not used any hacks please unsuspend my account i love free fire alot my free fire name is atkjessie44 my level is 61
                  Reply
                  Jessie Flermius's reply, Jan 30, 2022
                  *atkjessie444
                  Hello

                  TEAM FREE FIRE

                  I have not done anything wrong and i'm sure I have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible

                  my charecter id. (xxxxxx) [protected]
                  my account name.( xxxxx ) Javedal529Q

                  thankyou so much

                  My free fire id ban without any proper reason - Comment #3951378 - Image #0
                  My free fire id ban without any proper reason - Comment #3951378 - Image #1
                  Reply
                  Mu I'd suspended
                  I'd NAME BANNA BOY 👑
                  I'd no [protected]
                  LAVEL 58
                  Please give Mi my I'd

                  Thenku so much
                  Reply
                  My ff I'D is baned without any reason [protected]

                  My free fire id ban without any proper reason - Comment #3952149 - Image #0
                  Reply
                  JavidAhmadBhat's reply, Feb 1, 2022
                  I'D NAME ꧁JⓐⓥⓘⓓAⓗⓜⓐⓓ꧂
                  I'D LEVEL 62
                  Please recover my I'D waiting for unban my ff I'D
                  JavidAhmadBhat's reply, Feb 1, 2022
                  [email protected]
                  Please unban my I'd
                  I'd name ꧁JⓐⓥⓘⓓAⓗⓜⓐⓓ꧂
                  I'd level 62
                  I'd [protected]
                  Reply
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                    A
                    Adithyan D
                    Jan 25, 2022
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                    Address: GARENA ONLINE PRIVATE LIMITED 1 Fusionopolis Place #17-10 Galaxies Singapore 138522

                    Dear garena i was using config file i am very sorry to do that and i am requesting to please unsuspend my free fire id i am playing free fire sence 2 years and you can only solve it
                    thank you
                    game name:༄ᶦᶰᵈ᭄✿ℓêgєท∂
                    game uid:[protected]
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                      S
                      Sanjaymohan13338
                      Jan 25, 2022
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                      Hello Garena My Id Has Suspended
                      Beacause I Used Auto Headshot Config file I Used For Fun So Please please Unban My Id Please This Is My last Chance for Me Please One More Time I
                      Not done like this Work please unban my Character id is[protected] my id name is reedWar5203A please Unban My Id free fire is my world

                      Bye...
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                        U
                        UDHAY VEER
                        Jan 25, 2022
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                        Not able to receive diamonds
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                          S
                          Samir Murmu
                          Jan 24, 2022
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                          Address: Singapore

                          Halo free fire them

                          Halo free fire thems

                          My id is ban with our any reason as I was using game booster
                          I request to review my id Once.
                          My id details given below. ...

                          UID-[protected]
                          Id name ༄ᶦᶰᵈ᭄ collme
                          Day. 30 ban id
                          timer. No
                          +1 photos
                          View replies
                          Why you ban my id i am not hacking my friend was hack my id and using hack i gat my id and go insaid it banned please give my id back it was baned in few years before i was go to my account now but it was banned what can i do please tell me please give my account back please this is my id [protected] please give it to me please
                          Reply
                          please give my account please
                          Reply
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                            M
                            mijanubb
                            Jan 24, 2022
                            Resolved
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                            Resolved

                            Hellow sir, my free fire game is suspended because i am using mod apk. Sorry sir i will never do like this. With respect, please unban my free fire game and my mobile device. Please i request you to unban my free fire game. Sorry sir it's my mistake to use mod apk and other apps. I am so sorry from my heart i will never use mod apk and other apps. Dear sir, please please, request you to unban my free fire game. Please unban my id. Please sir i promise you i will never do this. This is my first and old id. Please sir, free fire id [protected]
                            In Game name Ƿ.ƹϟҬƦθƴƹƦ
                            Jan 24, 2022
                            Complaint marked as Resolved 
                            [email protected]
                            View replies
                            Hello
                            TEAM FREE FIRE INDIA
                            My ID was suspended because I have used hack in my game I know it's not allowed in game I have cheated but now I would not do such a hack in future. I am really very sorry for my this behavior
                            Sir, please accept my request and please unban my freefire account it's my humble request please I wanna give you sureity I will never use such things in game nor do the things which are not allowed please grant my request and unban my freefire account
                            Player name : shah arsalaan
                            Player ID : [protected]

                            Account suspended - Comment #3951329 - Image #0
                            Reply
                            Garena — Account suspended
                            Hellow sir, my free fire game is suspended because i am using mod apk. Sorry sir i will never do like this. With respect, please unban my free fire game and my mobile device. Please i request you to unban my free fire game. Sorry sir it's my mistake to use mod apk and other apps. I am so sorry from my heart i will never use mod apk and other apps. Dear sir, please please, request you to unban my free fire game. Please unban my id. Please sir i promise you i will never do this. This is my first and old id. Please sir, free fire id [protected]
                            In Game UID Name :[protected]

                            Account suspended - Comment #3951658 - Image #0
                            Reply
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                              M
                              Madani Shah
                              Jan 24, 2022
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                              Address: Garena Online Pte. Ltd., Head Office, Singapore Galaxis Building, 1 Fusionopolis Place #17-10 138522 Singapore

                              I HAVE not done anything wrong and I'm sure i have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible

                              NAME ×͜×ㅤᴬᴹᴺᴬㅤᶠᶠ

                              ID [protected]
                              +1 photos
                              View replies
                              Hello sir free fire Team sorry use headshot use only one chance suspended my account no [protected]
                              Please sir accept my Help me free fire Team sorry
                              Back my account Please unsuspend

                              TM KARAN
                              ID NO. [protected]

                              THANK YOU FREE FIRE TEAM

                              Free fire account ban problem some technical issues - Comment #3951848 - Image #0
                              Free fire account ban problem some technical issues - Comment #3951848 - Image #1
                              Free fire account ban problem some technical issues - Comment #3951848 - Image #2
                              Free fire account ban problem some technical issues - Comment #3951848 - Image #3
                              Reply
                              Karn Thakur Rajput's reply, Feb 1, 2022
                              Hello sir free fire Team sorry use headshot use only one chance suspended my account no 1891350145
                              Please sir accept my Help me free fire Team sorry
                              Back my account Please unsuspend

                              TM KARAN
                              ID NO. 1891350145

                              THANK YOU FREE FIRE TEAM
                              Hello sir free fire Team sorry use headshot use only one chance suspended my account no [protected]
                              Please sir accept my Help me free fire Team sorry
                              Back my account Please unsuspend

                              TM KARAN
                              ID NO. [protected]

                              THANK YOU FREE FIRE TEAM

                              Free fire account ban problem some technical issues - Comment #3951850 - Image #0
                              Reply
                              Garena — Hello sir free fire garena team I am free fire lover id suspend. First time use only head short hack. I am so sorry garena team My account back me please 😭😭😭😭😭😭🙏😭🙏😭🙏😭😭😭😭😭😭😭😭😭...⇄

                              Free fire account ban problem some technical issues - Comment #3951862 - Image #0
                              Reply
                              Garena — Hello sir free fire garena team I am free fire lover id suspend. First time use only head short hack. I am so sorry garena team My account back me please 😭😭😭😭😭😭🙏😭🙏😭🙏😭😭😭😭😭😭😭😭😭...⇄

                              My character TM karan
                              My ID number [protected]

                              Thank you free fire Team sorry

                              Free fire account ban problem some technical issues - Comment #3951864 - Image #0
                              Reply
                              Garena — Hello sir free fire garena team I am free fire lover id suspend. First time use only head short hack. I am so sorry garena team My account back me please 😭😭😭😭😭😭🙏😭🙏😭🙏😭😭😭😭😭😭😭😭😭...⇄

                              My character TM karan
                              My ID number [protected]

                              Thank you free fire Team sorry

                              Free fire account ban problem some technical issues - Comment #3951867 - Image #0
                              Reply
                              Garena — Hello sir free fire garena team I am free fire lover id suspend. First time use only head short hack. I am so sorry garena team My account back me please 😭😭😭😭😭😭🙏😭🙏😭🙏😭😭😭😭😭😭😭😭😭...⇄

                              My character TM karan
                              My ID number [protected]

                              Thank you free fire Team sorry

                              Free fire account ban problem some technical issues - Comment #3951868 - Image #0
                              Reply
                              Karn Thakur Rajput's reply, Feb 1, 2022
                              Garena — Hello sir free fire garena team I am free fire lover id suspend. First time use only head short hack. I am so sorry garena team My account back me please 😭😭😭😭😭😭🙏😭🙏😭🙏😭😭😭😭😭😭😭😭😭...⇄

                              My character TM karan
                              My ID number 1891350145

                              Thank you free fire Team sorry
                              Helpful
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                                A
                                Aymaan Chatterjee
                                Jan 24, 2022
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                                Hello
                                TEAM Garena/FREE FIRE

                                I have not done anything wrong and i'm sure I have followed your rules of conduct but you have Suspended my account without any prior notice.
                                Please back my account as soon as possible.
                                I have checked the account checker (Zendesk) site of your and it shows that there is no evidence of any hacks.

                                Pls, kindly restore my account as I am a royal player to Garena.
                                Kindly pls, pls, pls help me because free fire is important to me and so is that I'd .
                                Kindly pls revert ASAP.

                                my charecter id. ([protected])
                                my account name.( AymaanChatty )
                                Contact.Email.id. (aymaan.[protected]@gmail.com)

                                Regards
                                thankyou so much
                                Aymaan
                                +2 photos
                                View replies
                                Please help me garena free fire
                                Game . Gmail . [protected]@gmail.com
                                Gaming name . Ꭰʀκ, ᴮᴬᴰʙᴏʏ²
                                UID. [protected] account level 64
                                Return my account
                                Thank you garena free fire

                                Account Recovery - Comment #3948820 - Image #0
                                Reply
                                Please help me garena free fire
                                Game . Gmail . [protected]@gmail.com
                                Gaming name . Ꭰʀκ, ᴮᴬᴰʙᴏʏ²
                                UID. [protected] account level 64
                                Return my account
                                Thank you garena free fire

                                Account Recovery - Comment #3948821 - Image #0
                                Reply
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                                  M
                                  Mohd Sami Ansari
                                  Jan 24, 2022
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                                  My game is not open why garena
                                  +1 photos
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                                    S
                                    Sumana yt
                                    from Egra, West Bengal
                                    Jan 24, 2022
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                                    Address: Garena Online Pte. Ltd., Head Office, Singapore Galaxis Building, 1 Fusionopolis Place #17-10 138522 Singapore

                                    Dear garena I am facing some technical issue in my game ID please solve it, and I am surely
                                    Telling you that I will play only Fair game play
                                    Help me !
                                    Please please
                                    Thank you
                                    Uid name :- BA SUMAN YT
                                    UID NUMBER :- [protected]
                                    +1 photos
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                                      H
                                      Hingora
                                      from Jamnagar, Gujarat
                                      Jan 23, 2022
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                                      Address: Garena Online Pte. Ltd., Head Office, Singapore Galaxis Building, 1 Fusionopolis Place #17-10 138522 Singapore

                                      Dear garena i am facing some technical issue in
                                      my game id please solve it, and i am surely telling
                                      you that i will play only fair gameplay please help me !
                                      please please
                                      thank you

                                      uid name -ᎷᎠㅤՏᴀʀᴋᴀʀㅤ63
                                      uid number -[protected]
                                      +1 photos
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                                        N
                                        Narayan Rathour
                                        Jan 23, 2022
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                                        Address: Singapore

                                        Dear garena I am your old player and I would like to tell that due to some reason I cannot purchase cobra MP40 in Nov - Dec month. So I would like to request you please give one again cobra MP40 in india server in February month.i hope you will sort out my problem and give Cobra MP40 in February month once again. Thank your faithfully freefire player
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