Claimed

Garena Complaints & Reviews

1
Updated: Mar 2, 2026
Complaints 12389
Resolved
811
Unresolved
11578
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 528

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Jeevan kumar4343
Jan 22, 2022
Report
Copy

Address: Garena Online Pte. Ltd., Head Office, Singapore Galaxis Building, 1 Fusionopolis Place #17-10 138522 Singapore
Website: play.google.com/store/apps/details?id=com.dts.freefireth

Dear garena i am facing some technical issue in my game id please solve it, and i am surely telling you that i will play only fair gameplay please help me ! please please
thanks

uid name - queen moni
uid number - [protected]
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    Junaid Addur
    Jan 21, 2022
    Report
    Copy

    UID[protected] network is very bad and connect vpn then mic is not working
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Avinash Yaduvanshi
      Jan 21, 2022
      Report
      Copy

      Dear garena ... 💔💜
      complaining about to hacking in the game i am suffering with it from many times A PLAYER is killing my team in clash squad by hack please check the video with time interval on the recording screen please garena...
      Helpful
      3 other people found this review helpful
      3 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Prabudha Chunarkar
        Jan 21, 2022
        Report
        Copy

        Address: Amaljhari,north dinajpur

        Some day ago I was opened my game suddenly found the claim of there are abnormal actives and it's suspended .
        Hi garena, I have to tell I use config such sensetivity increase config but that was headshot config. When I got this file is headshot file then I suddenly remove the config file but after some my I'd was banned please help me to unbanned my I'd
        I purchased some elite passes and Evo gun skin plz help I am in depression if don't u unbanned then I will succide my self😭😭😭😭😭😭😭😭

        My uid is [protected]
        Level of I'd is 62
        Likes is 6332
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Archana Katria
          Jan 21, 2022
          Report
          Copy

          Address: Haryana

          My I'd is not started after update my I'd is from Facebook.
          My uid[protected]
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rishabh 82
            Jan 21, 2022
            Report
            Copy

            Hello

            TEAM FREE FIRE

            I have not done anything wrong and i'm sure I have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible

            my charecter id. ([protected])
            my account name.( star rishabhyT)

            thankyou so much
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              Banoth Anil
              Jan 21, 2022
              Report
              Copy

              Address: Telangana
              Website: Free fire

              Dear Garena,
              My account has abnormal activities. it has been suspended please garena unsuspend my account it was suspended please help me please garena unsuspend kardo 😥😭
              I'd. [protected]
              In game name. 90ml nayak
              E-mail. [protected]@gmail.com
              Cell. [protected]

              Screenshot_[protected]-85.jpg
              500 KB Download
              Jan 21, 2022
              Updated by Banoth Anil
              Dear Garena,
              My account has abnormal activities. it has been suspended please garena unsuspend my account it was suspended please help me please garena unsuspend kardo 😥😭
              I'd. [protected]
              In game name. 90ml nayak
              E-mail. [protected]@gmail.com
              Cell. [protected]

              Screenshot_[protected]-85.jpg
              500 KB Download
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                J
                Junni Amunje
                Jan 21, 2022
                Report
                Copy

                I'm playing free fire at Saudi Arabia
                And account was Indian server
                But network is very bad
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Saurav54125412
                  Jan 20, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Hello FreeFire Technical team
                  my Ingame ID name : ᎷᎧᏒᏰᎥᏬᏕ▄═┳一
                  my User ID : [protected]
                  My account has been suspended, I don't know what mistake I commit I have been playing Free Fire on PC using an emulator from last 11 months and was never ever indulged in any explicit method (neither used hack nor played with hacker intentionally) to enhance my gameplay. Many Top Indian youtubers also play using emulator henceforth I believe that is not cheating. I have been purchasing special airdrops time to time and with a plenty of dedicated time and money I reached level 58 and had almost all characters and many legendary guns and bundles, which will go in vain if my id is banned.
                  Please help
                  Please look into the matter and help me ahead in unsuspending my account.
                  Jan 21, 2022
                  Complaint marked as Resolved 
                  Dont know which method worked but I submitted complaint on many forums but nowhere got a reply, and account is unbanned
                  am playing free fire since last 1 years.my account has been suspended without any reason, as I have used game booster application which is pre- installed in my phone.

                  I request to review my I'd one and if i found guilty .you are liable to punish or charge me.

                  My free fire I'd[protected]
                  I'd level - 62
                  uid.[protected]
                  name. Busyboy2
                  Hello

                  TEAM FREE FIRE AND PLAY GAMES,

                  I have not done anything wrong in the game free fire and i'm sure I have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible.please give me a chance.

                  my charecter id[protected]
                  My Level-(64)
                  my account name-(ISㅤITACHIㅤ亗)
                  Gmail- [protected]@gmail.com

                  thank you so much
                  The guide mentioned above does not guarantee that your account will be unbanned. Most of it depends on the Garena support team. If you haven't indulged in any kind of cheating while playing a game, then your account will be unbanned soon.requast
                  Name .. Raistar Fan
                  I'd...[protected]
                  Garena... Unsuspend request
                  Hello Garena sorry to use the hack in game kindly not use this hack afterwards in the game pls unsuspended my account my uid is:[protected] sorry solve my request garena. I love u free fire
                  TEAM FREE FIRE INDIA,

                  My I'D Was suspended When I Was Playing The Game, I Haven, t Done Anything Worng And I Am Sure That I Have Followed Your Rules Of Conduct, And I Am Sure That By Mistake You Have Suspended My Account For Valid Reason, you can check my KD, headshot rate I, m a normal player, please check once my account.
                  This is my Humble Request to Free Fire Team To Unban My Account.

                  Player Name: MAFIA√777√
                  I'D: -[protected]
                  Hello German I. Went to use hack free fire mistakenly because I wanted to see how it was but I didn't know that it will be suspended pls garena uban me ID [protected] ID name killer54148D
                  Helpful
                  28 other people found this review helpful
                  28 found this helpful
                  6 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Aryan2409
                    from Jamshedpur, Jharkhand
                    Jan 20, 2022
                    Report
                    Copy

                    Address: Jamshedpur

                    I have been playing Garena Freefire since six months. I have never used any hacks or glitches to take unfair advantage in the game. I have always played fairly to maintain harmony and equality in the game. But Garena has suspended my account saying that I have used hacks in the game.

                    I have also spent money on the game and since my Id is banned, my money is also lost.
                    I request Garena to please unban my ID as I know it can do this very easily. If my ID dopes not get unbanned, I will file a legal case against Garena for financial and intentional fraud.

                    Player UID:- [protected]
                    Player Name:- ꧁•PHANTOM⁶⁹
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sanjaymohan13338
                      Jan 20, 2022
                      Report
                      Copy

                      Hi Garena and team
                      Iam playing free fire
                      From 2018 but my
                      Ist id has been
                      Hacked but I logined
                      To Another id but I Used
                      Auto head shot hack
                      Im going top up
                      But my free fire
                      Id has suspended
                      Please Garena
                      Please unban my id
                      My uid is ([protected]) my in game id (is reedWar5203A)
                      Ok bye Garena And team my name is M.sanjay iam 14 year's old
                      Bye
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Amit078ak
                        Jan 20, 2022
                        Report
                        Copy

                        Hello sir, i have to tell you that in booyah india 'Saurav kumar" a Employee is taking money from some creators and giving them a special priority of pin events and Drops. Kindly reply me so i can tell you more about him.

                        Thanks
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Raygin
                          from Delhi, Delhi
                          Jan 20, 2022
                          Report
                          Copy

                          Address: Indonesia
                          Website: consumercomplaints.in

                          My game is not opening since 3 4 days it says connection error please help 🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘
                          Plz help 🆘🆘🆘🆘🆘🆘🆘🥺🥺🥺🥺
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            anuu vish
                            Jan 20, 2022
                            Report
                            Copy

                            Address: Singapore

                            Hello,

                            TEAM FREE FIRE INDIA,

                            My id was suspended when I was playing the game, I haven't done anything worng and I am sure that I
                            Followed your rules of conduct, and I am sure that by mistake you have suspended my account for no valid reason.
                            This is my humble request to free fire team to unban my account .

                            Player name :- AV"Smooth777
                            Uid :- [protected]

                            Thankyou garena
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sanjaymohan13338
                              Jan 20, 2022
                              Report
                              Copy

                              Hi Garden and team
                              Iam playing free fire
                              From 2018 but my
                              Ist id has been
                              Hacked but I logined
                              To Another id but I Used
                              Auto head shot hack
                              Im going top up
                              But my free fire
                              Id has suspended
                              Please Garena
                              Please unban my id
                              My uid is ([protected]) my in game id (is reedWar5203A)
                              Ok bye Garena And team my name is M.sanjay iam 14 year's old
                              Bye
                              Helpful
                              2 other people found this review helpful
                              2 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                Ben Rapsang
                                Jan 19, 2022
                                Report
                                Copy

                                Address: Meghalaya shillong
                                Website: [email protected]

                                Sir/Madam
                                I'm here to kindly request you to please help me get back my free fire ID [protected]
                                In game name - MEKAKI
                                LEVEL 56, because someone has stolen my id and play with it by using hacking apps, and when i got back my id by the help of my friend i saw it has been band. So i humblely request you to please take an immidiate action to unban my id so that i can play again and enjoy it.
                                Helpful
                                2 other people found this review helpful
                                2 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  I
                                  I_m_raj
                                  Jan 19, 2022
                                  Report
                                  Copy

                                  I'm playing freefire from last 1 year but today I'm very upsad and angry on garena. As it was clearly given that the new season 11 of CS ranked is to come on 20th January 2022 but today on (19th January 2022) garena have wasted the whole day by putting the server on maintenance from morning 9:30am to 5:30pm. I was on DIAMOND IV and just one star ⭐ away from reaching heroic rank, but after the patch update on 19th January at about 5:55pm when I open the game it has shown that the Season 10 of CS Ranked was finished and my aim of reaching heroic was finished it is unfair to me and with all the ff players .I'm broken from inside and I fell like left the game for forever..pls do justice with ff players. And if you want to do any such patch update in coming future then please inform the ff players earlier atleast 4-5 days ago, So that the players can get enough time to reached their ranked they were aim of.
                                  My Uid :- [protected]
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Ansh_op_yt
                                    from Nabha, Punjab
                                    Jan 19, 2022
                                    Report
                                    Copy

                                    Address: Nabha

                                    Meri id ban hu gyi si mujhe last chance do agge se kabi bhul ke bhi nhi kroga I am soory ham apke Bache zesse hai Taras Kro 😥
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Alex ff
                                      Jan 19, 2022
                                      Report
                                      Copy

                                      Hello dear garena 😭😭
                                      Plzzz help me, my id got suspended without using any hack and I am so sorry if I have played by mistake with hacker, I request you plzz return my id ❤❤plzzzzz my id lvl is 73 and u know that after update of 4mb my id got suspended, I am trusting u a lot plzzz help me 😭🙏🙏🙏🙏🙏🙏😭😭😭😭

                                      My uid name =◤ʀᴅx◥ᴀʟᴇx⸙.

                                      Uid=[protected]
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        N
                                        Nur sk
                                        Jan 19, 2022
                                        Report
                                        Copy

                                        Address: [email protected]
                                        Website: Chorm

                                        Dear Garenafree fire, .
                                        please Unsaspend my I'd I use config file one time just for fun please unban my fre fire account I'd[protected] once Unsaspend my free fire account in future I never used any hack I spend almost 15000INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, 🥺🙏🙏🙏😭😭 I HOPE YOU UNBAN MY FREE FIRE ACCOUNT i AM VERY VERY VERY SORRY SIR
                                        ""I LOVE FREE FIRE GIVE ME A CHANCE""
                                        GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE
                                        PLEASE UNSUSPEND MY ACCOUNT
                                        Uid:[protected]
                                        PLEASE IS UPTADE KA BAT PLEASE I'D UNSASPEND KARDI SIR
                                        In game name: ★Sᴀнᴇʙ★ƳƬ࿐°
                                        Uid [protected]
                                        Level:60
                                        Email [skn799046]@gmail.com
                                        I'm waiting 😭
                                        Thank you...🙏
                                        Helpful
                                        1 other people found this review helpful
                                        1 found this helpful
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit