Gati-KWE Complaints & Reviews

, Website:

I booked their service on 15Mar2022 (With the booking of 16mar2022) to shift a few boxes o[censored]sed toys and clothes. The agreed rate was 70RS/KG including packing, pick up, and delivery. I had 28 kg of items and I agreed for this rate and booked their services. At the pickup time, they charged 300 RS and they told they will weigh the items at their site and share the bill. They contacted back on 19th and shared the bill and forced me to pay the amount immediately. When I checked the bill, it was a complete goo[censored]p. For my 28 KG of items, they mentioned 80 kg, and they billed 83/kg with a total of 7835. Actually, it should be 1960(that is 28kgs*70rs) and if I add 18% GST, then it should be 2313. I told them I can pay this amount, He started threatening and is not ready to return my items. Could you please help?

Docket number:[protected] given by GATi shows no data found.

I transferred my bike from hyderabad to bhubaneswar . i got the items today and found out that bike meter is totally broken. they are not ready to compensate the loss .kindly help us with the issue as we have already paid Rs.9000/- for insurance.

The parcel reached its destination on 9th February 2022 but remain undelivered despite the repeated reminder to the gaTI kWE.The parcel with Docket no.[protected] still remains undelivered despite repeated complaints. The representative at Gati Kwe at Imphal is not taking the matter seriously.
The above parcel still remains undelivered despite the assurances that it will be delivered today.
Yours sincerely
Ph Gokul Sharma
[protected]
Docket no:[protected]

I had sent my Honda highness cb 350 with Gati . Dockett number[protected]. This was from Haldwani, Nainital to Coimbatore, TN. It had costed me 14, 000 to transfer with 6 other packages. When I received my bike, it was not fit for ridging. They had broken my handle bar, front both suspension, headlight, the handle bar was touching the tank causing a dent. It costed me total of 15, 000 rupees. The customer care service was horrible in responding to the issue and I have never got an explanation or a solution from their side. They are understaffed too . I had to load and unload my bike and things myself. Pathetic experience and will never opt for it in the future. Readers, please beware of the things you send through Gati. They throw your things around, break it and will blame it back on you.

This is regarding the request number 01099578, for pickup 1/27/2022. Problem is the service manager from GatiKWE has outsourced the shipment to third party and has charged exorbitant prices from me.
This has resulted a damaged delivery with no way to claim. I want to report this unethical and unprofessional activity by GATIKWE where they have shared my data with 3rd party vendor. kindly take some strong step so that such unprofessional activity cannot be repeated. Kindly compensate my loss.

My docket number is [[protected]] till yesterday I can track my parcel through this number but now suddenly it's showing invalid.Kindly verify urgently.

This is regarding my parcel from china via Amazon shipped with GATI with tracking number[protected], It's nearly been 22 days in transit, still the status of the tracking is stuck at Check In, International Operation Center. I want to know when I will get my parcel and where it exactly is right now, and when it is going to be delivered exactly.

Amazon.in ships us the removal units from there warehouse through the courier companies like gati but these past few months all the removal units that are shipped through Gati is not delivered to us There status is shown us as delivered even though those units are not delivered to us. We have tried raising the same concern to Amazon seller support (still pending) & Gati customer care .But the Gati customer executive repeatedly says the docket no is invalid even though the Status is visible to us in there Track my Docket section of there website We tried to communicate the same issue multiple time over the mail the only reply we got is that the docket no is invalid even after attaching the screenshot of there website .we are facing this issue on many docket ids (Mentioned below)

Following are the Docket No-
1) As per the Docket No. i.e.,[protected] the goods are delivered to us at 9:28 PM but our business premises closes at 7:30 PM daily so how can the removal order be delivered to anyone.
2) As per the Docket No.[protected] parcel is delivered to us at 1:28 AM how this can be possible at the order is delivered at MIDNIGHT which is outside our normal business timing
3)As per the Docket No.[protected] the goods are delivered at 8:15 PM when in actual scenario no goods are received at our business premises.
Still today we have no clue where is our parcel & no one known when we will get our parcel.
4)As per the Docket No. i.e.,[protected] the goods are delivered to us at 9:28 PM but our business premises closes at 7:30 PM daily so how can the removal order be delivered to anyone.

It is already been a month we are trying to know where is our parcel? but still we have not received any single response from anyone. Now the things have gone far from our tolerance level. That is next level negligence and fraud. Already we have been waiting for weeks for this package, and above that they do not deliver, and mark it delivered which is literally a crime to be reported in police station.

We have attached Screenshot of docket status from gati website, Gati support mail response, & tracking status screenshot on amazon portal for further reference.

We must all file formal FIR and complaint against these buggers. I have sent my luggage from Bangalore to Indore and the guy by name Sandeep Sharma is a chor who has taken double to money as asked first and even after that has not delivered my stuffs. I am filing formal FIR in blr and indore and also consumer forum case as my parents are sen lawyers in MP high court

I booked a pickup from old rajinder nagar, Delhi on 6th January 2022. Since then my luggage has not been dispatched from Gurgaon warehouse. It's to be delivered to chhattisgarh. I'm calling on these 3 numbers and none of these 3 are responding to my call. They are not giving me my docket/reference number. They arranged my pickup and billing was done by them only.
Narendra Kumar - [protected]
Rakesh Kumar- [protected]
Vikram- [protected]

I am unable to track a consignment.It was trackable today morning, but now it's showing "No data found with this docket number."

Could you please check and help.

I was able to track my order since yesterday and it's assured delivery date was 11-Jan-2022.But while checking on portal its showing
"No data found with this docket number.Pleasw help me

My product ordered from firefoxbikes.com was to be delivered yesterday on 25th Dec 2021, the shipment had origin from Greater Noida and destination is Dehradun. The shipment reached Dehradun on 24th itself and was to be delivered by 25th, however they never called for delivery nor they aproached the vicinity and still has the audacity to update there system with reason "Undelivered due to Consignee premises closed". Now when I complained to there customer care service they just removed my docket from their system and it's not track-able anymore. It was perfectly trackable just 12hrs ago and I have screenshots of that. I'll also be rasing a complaint with Firefox bikes for using a very unprofessional delivery partner.

My Docket No :[protected]

I have booked for shipment of bike from Kolkata to Malda Town, which is out from their warehouse 13 December, they said it is going to be delivered by 15 December and now it's 16 December, i still have not received my delivery and they are not answering my calls and not giving any updates. Last time they talked they said no Idea about the whereabouts of the cargo truck and driver is not picking up.
What kind of service are they providing.
Recently they stopped answering my calls .
It's just 300km (approx) distance from Kolkata to Malda Town and they are taking this much time. it only takes 8-9hrs of journey.
4dsys almost gone and no sign of delivery.kindly look into this matter.

Package was sent from Kolkata on 2nd Dec 2021, assured delivery of 7th December 2021.
So far, I have not received my package.
Docket number :[protected]
Have raised complaint, however complaints gets closed with any explanation.
Complaint number : 00644448

I booked two packages from Siliguri to Faizabad(UP) on[protected]. Docket no[protected] was assigned to me with expected delivery date of[protected]. However, till date i.e[protected], I haven’t received the packages. I registered multiple complaints on the customer care helpline but no steps have been taken to resolve my issues nor do they provide any substantial information. Their higher management is too busy to give me a callback.

Booked Gati for a bike delivery on 02/11/2021. The docket number is showing invalid in the website and no trace of the bike to be delivered. No consumer support.

On 30 Nov product started from origin kati assured delivery date was 7 Dec but today 10dec and they telling that it will take more 3-4 days to deliver
Docket no[protected]

I booked a consignment on 1st of December from Kolkata to Noida. The promised me that it will be delivered within 1 week. But the fact is that even after 9 days, I don't have any track of my consignment. The docket number[protected] shows "Invalid". I reached out to customer care several times, they can only " Pass on my complaint to respective team".
I mailed to them almost 6 times, but without a complaint number, 00619069, nothing in my hand.
Still today i have no clue where is my consignment, and no one can answer when I can receive.
Below is the mail communication

[protected]@gatikwe.com
Attachments
Mon, Dec 6, 2:57 PM (3 days ago)
to me

Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

Please accept our sincere apology for the inconvenience caused to you for Docket No :[protected].

Our representative from Issue Resolution Team has been assigned for your complaint.

Please make a note of the complaint Number for the said Docket Number : 00619069.

Request you to please give us some time to get back to you with resolution.

Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Khushbu
Customer Care Associate - Customer Service

www.gatikwe.com
Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:58
Subject: Docket status

** This email originated from outside of our organization. Treat hyperlinks and attachments in this email with caution.

Hello team,
I booked a consignment on dated 1 st of December from Kolkata (700050) to Noida ( 201304). Consignment contains one scooty and two box.
While I am checking the status it shows invalid docket number.
Please check and confirm the status.
Docket number[protected].
Attached snap for your reference.

Thanks & Regards
Jayanta Kumar Bhar
[protected]

EXPRESS DISTRIBUTION | E-COMMERCE | AIR FREIGHT | SUPPLY CHAIN MANAGEMENT
Visit us : www.gati.com www.gatikwe.com Call us :[protected]

DISCLAIMER: This message (Including any attachments) is confidential and is intended only for the addressee. All Gati-Kintetsu Express Pvt Ltd. mails and attachments are scanned for all known viruses at the time of transmission. However, please scan the mail and attachments for viruses before opening or down loading from this transmission. We will not accept any liability for damages through virus. If you are not the intended recipient or received this message by mistake, please notify the sender by E-mail & delete the message from the system. Any unauthorized use or dissemination of the message in whole or part is strictly prohibited.
Attachments area

jayanta bhar
Attachments
Wed, Dec 8, 7:31 AM (1 day ago)
to customerservice

Hello All,

It's almost 7 days past, I handed over the consignments to Gati, after that there is no trace. It's very surprising and unprofessional approach, and not expected Gati.
Ever after lodging the complaints no prompt and necessary response received yet.
Request to you please resolve the issue as soon as possible and handover the consignments at designated address.

Thanks & Regards
Jayanta Bhar
[protected]

On Mon, 6 Dec, 2021, 14:57, wrote:
Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

Please accept our sincere apology for the inconvenience caused to you for Docket No :[protected].

Our representative from Issue Resolution Team has been assigned for your complaint.

Please make a note of the complaint Number for the said Docket Number : 00619069.

Request you to please give us some time to get back to you with resolution.

Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Khushbu
Customer Care Associate - Customer Service

www.gatikwe.com
Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:58
Subject: Docket status

** This email originated from outside of our organization. Treat hyperlinks and attachments in this email with caution.

Hello team,
I booked a consignment on dated 1 st of December from Kolkata (700050) to Noida ( 201304). Consignment contains one scooty and two box.
While I am checking the status it shows invalid docket number.
Please check and confirm the status.
Docket number[protected].
Attached snap for your reference.

Thanks & Regards
Jayanta Kumar Bhar
[protected]

EXPRESS DISTRIBUTION | E-COMMERCE | AIR FREIGHT | SUPPLY CHAIN MANAGEMENT
Visit us : www.gati.com www.gatikwe.com Call us :[protected]

DISCLAIMER: This message (Including any attachments) is confidential and is intended only for the addressee. All Gati-Kintetsu Express Pvt Ltd. mails and attachments are scanned for all known viruses at the time of transmission. However, please scan the mail and attachments for viruses before opening or down loading from this transmission. We will not accept any liability for damages through virus. If you are not the intended recipient or received this message by mistake, please notify the sender by E-mail & delete the message from the system. Any unauthorized use or dissemination of the message in whole or part is strictly prohibited.
6 Attachments

[protected]@gatikwe.com
Wed, Dec 8, 7:32 AM (1 day ago)
Dear Customer, Thank you for writing to us. We acknowledge the receipt of your mail. Our Customer Service Representative will get back to you shortly. Now, you

[protected]@gatikwe.com
9:43 AM (8 hours ago)
to me

Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

We sincerely regret the inconvenience caused. Please accept our sincere apologies for this particular case.
This is to inform you that we have forwarded your concern to the respective team and our concern representative is working on your complaint.
Kindly provide us some time our concern representative will get back to you shortly.
Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Pranjal
Customer Care Associate - Customer Service

www.gatikwe.com
Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:32
Subject: Re: Docket status[protected]

** This email originated from outside of our organization. Treat hyperlinks and attachments in this email with caution.

Hello All,

It's almost 7 days past, I handed over the consignments to Gati, after that there is no trace. It's very surprising and unprofessional approach, and not expected Gati.
Ever after lodging the complaints no prompt and necessary response received yet.
Request to you please resolve the issue as soon as possible and handover the consignments at designated address.

Thanks & Regards
Jayanta Bhar
[protected]

On Mon, 6 Dec, 2021, 14:57, wrote:
Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

Please accept our sincere apology for the inconvenience caused to you for Docket No :[protected].

Our representative from Issue Resolution Team has been assigned for your complaint.

Please make a note of the complaint Number for the said Docket Number : 00619069.

Request you to please give us some time to get back to you with resolution.

Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Khushbu
Customer Care Associate - Customer Service

www.gatikwe.com Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:58
Subject: Docket status