Gati-KWE Complaints & Reviews

I booked a consignment on 1st of December from Kolkata to Noida. The promised me that it will be delivered within 1 week. But the fact is that even after 9 days, I don't have any track of my consignment. The docket number[protected] shows "Invalid". I reached out to customer care several times, they can only " Pass on my complaint to respective team".
I mailed to them almost 6 times, but without a complaint number, 00619069, nothing in my hand.
Still today i have no clue where is my consignment, and no one can answer when I can receive.
Below is the mail communication

[protected]@gatikwe.com
Attachments
Mon, Dec 6, 2:57 PM (3 days ago)
to me

Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

Please accept our sincere apology for the inconvenience caused to you for Docket No :[protected].

Our representative from Issue Resolution Team has been assigned for your complaint.

Please make a note of the complaint Number for the said Docket Number : 00619069.

Request you to please give us some time to get back to you with resolution.

Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Khushbu
Customer Care Associate - Customer Service

www.gatikwe.com
Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:58
Subject: Docket status

** This email originated from outside of our organization. Treat hyperlinks and attachments in this email with caution.

Hello team,
I booked a consignment on dated 1 st of December from Kolkata (700050) to Noida ( 201304). Consignment contains one scooty and two box.
While I am checking the status it shows invalid docket number.
Please check and confirm the status.
Docket number[protected].
Attached snap for your reference.

Thanks & Regards
Jayanta Kumar Bhar
[protected]

EXPRESS DISTRIBUTION | E-COMMERCE | AIR FREIGHT | SUPPLY CHAIN MANAGEMENT
Visit us : www.gati.com www.gatikwe.com Call us :[protected]

DISCLAIMER: This message (Including any attachments) is confidential and is intended only for the addressee. All Gati-Kintetsu Express Pvt Ltd. mails and attachments are scanned for all known viruses at the time of transmission. However, please scan the mail and attachments for viruses before opening or down loading from this transmission. We will not accept any liability for damages through virus. If you are not the intended recipient or received this message by mistake, please notify the sender by E-mail & delete the message from the system. Any unauthorized use or dissemination of the message in whole or part is strictly prohibited.
Attachments area

jayanta bhar
Attachments
Wed, Dec 8, 7:31 AM (1 day ago)
to customerservice

Hello All,

It's almost 7 days past, I handed over the consignments to Gati, after that there is no trace. It's very surprising and unprofessional approach, and not expected Gati.
Ever after lodging the complaints no prompt and necessary response received yet.
Request to you please resolve the issue as soon as possible and handover the consignments at designated address.

Thanks & Regards
Jayanta Bhar
[protected]

On Mon, 6 Dec, 2021, 14:57, wrote:
Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

Please accept our sincere apology for the inconvenience caused to you for Docket No :[protected].

Our representative from Issue Resolution Team has been assigned for your complaint.

Please make a note of the complaint Number for the said Docket Number : 00619069.

Request you to please give us some time to get back to you with resolution.

Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Khushbu
Customer Care Associate - Customer Service

www.gatikwe.com
Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:58
Subject: Docket status

** This email originated from outside of our organization. Treat hyperlinks and attachments in this email with caution.

Hello team,
I booked a consignment on dated 1 st of December from Kolkata (700050) to Noida ( 201304). Consignment contains one scooty and two box.
While I am checking the status it shows invalid docket number.
Please check and confirm the status.
Docket number[protected].
Attached snap for your reference.

Thanks & Regards
Jayanta Kumar Bhar
[protected]

EXPRESS DISTRIBUTION | E-COMMERCE | AIR FREIGHT | SUPPLY CHAIN MANAGEMENT
Visit us : www.gati.com www.gatikwe.com Call us :[protected]

DISCLAIMER: This message (Including any attachments) is confidential and is intended only for the addressee. All Gati-Kintetsu Express Pvt Ltd. mails and attachments are scanned for all known viruses at the time of transmission. However, please scan the mail and attachments for viruses before opening or down loading from this transmission. We will not accept any liability for damages through virus. If you are not the intended recipient or received this message by mistake, please notify the sender by E-mail & delete the message from the system. Any unauthorized use or dissemination of the message in whole or part is strictly prohibited.
6 Attachments

[protected]@gatikwe.com
Wed, Dec 8, 7:32 AM (1 day ago)
Dear Customer, Thank you for writing to us. We acknowledge the receipt of your mail. Our Customer Service Representative will get back to you shortly. Now, you

[protected]@gatikwe.com
9:43 AM (8 hours ago)
to me

Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

We sincerely regret the inconvenience caused. Please accept our sincere apologies for this particular case.
This is to inform you that we have forwarded your concern to the respective team and our concern representative is working on your complaint.
Kindly provide us some time our concern representative will get back to you shortly.
Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Pranjal
Customer Care Associate - Customer Service

www.gatikwe.com
Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:32
Subject: Re: Docket status[protected]

** This email originated from outside of our organization. Treat hyperlinks and attachments in this email with caution.

Hello All,

It's almost 7 days past, I handed over the consignments to Gati, after that there is no trace. It's very surprising and unprofessional approach, and not expected Gati.
Ever after lodging the complaints no prompt and necessary response received yet.
Request to you please resolve the issue as soon as possible and handover the consignments at designated address.

Thanks & Regards
Jayanta Bhar
[protected]

On Mon, 6 Dec, 2021, 14:57, wrote:
Dear Customer,
Greetings of the day !

I hereby acknowledge your mail.

Please accept our sincere apology for the inconvenience caused to you for Docket No :[protected].

Our representative from Issue Resolution Team has been assigned for your complaint.

Please make a note of the complaint Number for the said Docket Number : 00619069.

Request you to please give us some time to get back to you with resolution.

Please do write in for any further assistance.

Thank you for writing us,

Note : Request you to zip the attachments or send multiple emails as we can receive emails upto 4MB only.

Now, you can also check your docket status and register a pickup through our Whatsapp (Genie) : [protected].

Regards,
Khushbu
Customer Care Associate - Customer Service

www.gatikwe.com Whatsapp Support:[protected]
Email: [protected]@gatikwe.com

GATI KINTETSU EXPRESS PVT LTD

Customer Service:[protected]

From: "jayanta bhar"
To: [protected]@gatikwe.com
Date:[protected]:58
Subject: Docket status

1. 4 items were booked from thane on 22 nov 2021 to be delivered to guwahati, docket no[protected], 3 items were delivered on 4th december, 1 of the item is still missing.
2. on enquiry with the local manager of gati kwe, guwahati warehouse mr sajan joseph on 6th december, he blatantly answered he had no idea when the item would be delivered and is now neither picking my call nor meeting me when i personally went to gati kwe guwahati warehouse, garchuk.

Such types of behaviour from staff of gati kwe is unacceptable. kindly let me know the status

Docket[protected]
Victor Vicky Jaiswal
It's been more than 10 days, my scooty has not been delivered. Hyderabad to Kolkata.
Delivery item reached on 6/12/2021 but still not received my scooty.
People receiving calls in Kolkata are rude.
([protected], [protected]) Phone no. provided to call and ask and both were rude and this was the first and the most probably the last time.
I am leaving the city tomorrow and I don't know whom are they going to deliver.

On 4th December, I received notification from GATI that my parcel is out for delivery. But without any contact, they updated the status of the shipment as undelivered due to warehouse closed. It was again supposed to be delivered on the 5th but nothing happened. Today is the last date of assured delivery and I have not heard any updates yet. I urgently need the delivery of the shipment on time. Or else I need to take further legal action.

I booked my Bike on 3rd December from Kanpur to Surat and got a docket number (receipt). I was able to track the day after and status showed the bike had reached Lucknow on 4th Dec 2021. Now I am not able to track it since today 5 Dec 2021. The error message shows "CHECK DOCKET NUMBER".

I have booked my consignment on 14/11/2021 and at the time of booking there tracking site show the delivery date by 20/11/2021 but till now at 6.30pm on 26/11/2021, I have not received my consignment. I have complained regarding this on 25/11/2021 at around 10am.
I am hopeless whether I will get my consignment or not .

The product remains undelivered due to delay on road, but my shipment is at delivery centre. It was out for delivery on 22nd of nov but still no attempt to delivery was done registered a compalin Id but no response yet. I want my package as soon aa possible.

I have three parcels which are from amazon :[protected]
[protected]
[protected]
They are simply cancelling the delivery telling customer refused to collect the delivery due to damage. Which was false and no one has tried to contact. On the other hand they will give feed back call for their service. Am waiting for 3 days still no resolution.

I am making a final attempt here before I file a legal consumer case again you. I have booked a shipment AWB / Tracking number:[protected] which is not delivered yet. When we reached your customer care - first of all no one responds promptly - complaint number CS193597 which has been closed without proper reason. Gati had great brand name but the support system of yours is pathetic.

After multiple attempts, Gati has simply updated the website mentioning "Docket Detained - Connection Missed". How come the package itself will be missed? Don't have courtesy to call and update the customer and compensate the customer?

Cycle world Elite had booked on[protected] and the shipment was picked on[protected]. The docket number given is[protected]. But this number shows as invalid when entered for Tracking in Gati Website.
Receipt has

I booked 04 luggage and 01 scooty for transportation from Gurugram to Goa through Gati courier vide docket no.[protected] on 28 Oct 21

I have received 04 luggage in safe condition after reaching Goa. However, 01 scooty (GA 06 Q 1779) was damaged while transportation by Gati and presently kept at Gati warehouse in Verna, Goa.

I have contacted customer support representatives multiple times and briefed about the same. But unfortunately none of customer support representatives resolved my problem of compensation claim for damaged scooty/ guidance on required documents for the claim. Moreover, no call back was arranged till date despite of multiple times promises by customer support representatives.

I was mentally harassed and my previous time was wasted. Moreover, I am obliged to go office daily by walk.

It is therefore requested that strict action be taken against the firm for the mental harassment of the customer and firm may be instructed to give back the scooty as it was while the time of booking.

Regards,
Himanshu Keshri
The Customer

Delivery for docket no[protected] was not done properly. We have received only 19 out of 20 items. Connected with customer service on two occasions but to no avail. It has been more than 2 weeks that I raised two complaints.

Its been 3 days after there promised delivery date and my consignment has not reached yet. I have launched a complaint 2 days back and repeatedly called them to locate my consignment. Till now no action has been taken. It is outrageous that i have paid 16k for this delivery service.
Name-Saptarshi Bhadury
Number-[protected]
Source-Bangalore
Destination-Kolkata
No. Of Pkgs-9
Promised delivery date-15/11/2021

I ordered a product from amazon on 18th OCT 2021. The package was shipped from Hongkong and reached the final delivery station on 29th OCT 2021. I did not wanted to say this but really very pathetic service by the GATI COURIER. The package was out for delivery twice and yet again they are giving the same reason again and again for not delivering the package. I actually don’t understand this reason “undelivered due to time duration lapsed”. I mean, is my destination very far away from the delivery station for 250 gram package that they are not able to deliver the package within the day time and duration lapsed. There assured delivery date was 2nd of Nov I already called their customer service and they said wait. I mean how much wait, till eternity?

Docket no.:[protected]

LR no[protected],[protected]
It's very urgent ... please despatch as soon as possible

Hi there,

Docket number[protected]. We had sent 5 cartons from Pune to Lucknow on 31st Oct. But on calling they mentioned that one carton is not found. We have wedding tomorrow and all our clothes are lost by them. Very irresponsible and careless company.Dont ever use Gati courier services

Hi,
Every time the seller shipped with Gati (which I have no control over) I had to launched a complain. Here's another one...My Amazon.in parcel (Tracking ID:[protected] was supposed to be delivered on 07/11/21 but was not delivered even today. The worst is that the status is mentioned as 'Carrier picked up the package' since the first day and I have no idea about the status of my parcel. Please resolve this issue at the earliest

I booked one parcel from Thanjavur to Kolkata on 22nd October and it reached at final station on 1 November and now it is showing undelivered. I didn't get any call regarding delivery. I also registered complaint on 6th November but didn't get any response after so many calls to customer care. Now I am feeling frustrated by choosing gatikwe. How can a company so irresponsible about customers. Kindly resolve my problem as soon as possible.
Docket no[protected]

I had a parcel booked from delhi via GatiKWE considering the fact that they have a pan India presence and doorstep delivery..the consignment had left a gati facility in kolkata on the 4th of November 20 21 and is yet to reach its final destination is siliguri
I have not been able to get a concrete solution from anyone at GATI...A friend of mine ordered a similar item via Safe Express and the item is here much before the assured delivery date whereas mine is nowhere near

I had given transfer request for scooter and TV. It become out for delivery. After that update is showing material not found. Sending mail, raising complaints didn't help. I need some update from them.