Gati-KWE Complaints & Reviews

Delivery for docket no[protected] was not done properly. We have received only 19 out of 20 items. Connected with customer service on two occasions but to no avail. It has been more than 2 weeks that I raised two complaints.

Its been 3 days after there promised delivery date and my consignment has not reached yet. I have launched a complaint 2 days back and repeatedly called them to locate my consignment. Till now no action has been taken. It is outrageous that i have paid 16k for this delivery service.
Name-Saptarshi Bhadury
Number-[protected]
Source-Bangalore
Destination-Kolkata
No. Of Pkgs-9
Promised delivery date-15/11/2021

I ordered a product from amazon on 18th OCT 2021. The package was shipped from Hongkong and reached the final delivery station on 29th OCT 2021. I did not wanted to say this but really very pathetic service by the GATI COURIER. The package was out for delivery twice and yet again they are giving the same reason again and again for not delivering the package. I actually don’t understand this reason “undelivered due to time duration lapsed”. I mean, is my destination very far away from the delivery station for 250 gram package that they are not able to deliver the package within the day time and duration lapsed. There assured delivery date was 2nd of Nov I already called their customer service and they said wait. I mean how much wait, till eternity?

Docket no.:[protected]

LR no[protected],[protected]
It's very urgent ... please despatch as soon as possible

Hi there,

Docket number[protected]. We had sent 5 cartons from Pune to Lucknow on 31st Oct. But on calling they mentioned that one carton is not found. We have wedding tomorrow and all our clothes are lost by them. Very irresponsible and careless company.Dont ever use Gati courier services

Hi,
Every time the seller shipped with Gati (which I have no control over) I had to launched a complain. Here's another one...My Amazon.in parcel (Tracking ID:[protected] was supposed to be delivered on 07/11/21 but was not delivered even today. The worst is that the status is mentioned as 'Carrier picked up the package' since the first day and I have no idea about the status of my parcel. Please resolve this issue at the earliest

I booked one parcel from Thanjavur to Kolkata on 22nd October and it reached at final station on 1 November and now it is showing undelivered. I didn't get any call regarding delivery. I also registered complaint on 6th November but didn't get any response after so many calls to customer care. Now I am feeling frustrated by choosing gatikwe. How can a company so irresponsible about customers. Kindly resolve my problem as soon as possible.
Docket no[protected]

I had a parcel booked from delhi via GatiKWE considering the fact that they have a pan India presence and doorstep delivery..the consignment had left a gati facility in kolkata on the 4th of November 20 21 and is yet to reach its final destination is siliguri
I have not been able to get a concrete solution from anyone at GATI...A friend of mine ordered a similar item via Safe Express and the item is here much before the assured delivery date whereas mine is nowhere near

I had given transfer request for scooter and TV. It become out for delivery. After that update is showing material not found. Sending mail, raising complaints didn't help. I need some update from them.

My docket no. shared by my shipper was showing tracking details till 06/11/21 but today its not showing and shows no. as invalid on gati website. Please help out. Consignment shipped is very important

My docket no.[protected] which has already reached destination as per tracking has not yet been delivered on callint the person incharge for delivery is not giving us positive reply and trying to misguide us by giving wrong statement, yesterday he said that the goods were not emptied from vehicle and today he is saying that the invoice has not come with the goods, how can such abig company can do this type of negligence of transiting the goods without invoice and when i said him to deliver the goods and send me the invoice afterwards he said the vehicle and goods will get caught what about the goods of getting caught without invoice from the palce where the goods were booked the goods wont get caught on transit...only false reply from the company, and when the cmpany person called him he said that the goods is less so we cannot arrange for delivery we dont have driver all false statements verg bad service by gati will never book a goods from gati now onwards

Placed order from Bangalore to Bilaspur. it's almost 10 days over and still the parcel is showing in Bangalore. Request you to please make it fast.

I had placed a complaint for not receiving my last baagage out of a total of five baggages from Gati.kWE.. My docket no. Is[protected]. This was part of the total baggage which was dispatched from Bangalore to Kalyani. There were a total of 5 luggages of which 4 have been delivered on the 6 of October; 2021.The last bag (a navy blue color luggsge travel duffle bag) has still not been delivered. Today is the 27 th of October.
I am continuosly calling and chasing Gati represemtative but they are unable to give me any concrete answers. I am receiving the same message every 2 days from Gati that we are registering the complaint but not receiving any updates. In the process they are just delaying.

It seems they are not able to trace the luggage.

The assured delivery date is already passed but still my package is not delivered. Tried calling customer care several times but they just register the complaint and when I ask for local team's numbers they deny. Pathetic experience. Not recommended.

Horrible customer service no communication from their side wrong contact no provided and after delivering charging high coolie charge of amount of Rs 300/-and the last person who communicated with us was equally bad
Contact person's no: [protected]

I have booked my bike and a cartoon from Chennai to purnia(bihar), although item reached destination 7 days before but product is not delivered of you people not willing to deliver item at door why are you booking and charging extra money for delivery .

Request which I raised 21364589.
Docket no[protected]

It's truly a poor experience with gati..
I have booked a parcel (Scotty) at Haldwani office for delivery to Thanjavur but when I received the item it was totally different..I received a bike That's wasn't mine..and after it when I call to booking office they didn't give any positive reply even few moments later they have switched off their mobile phones...now I'm bringing this matter to higher lavel.

My order from The comic store with tracking id[protected] has reached the destination 26th September, 2021. But the product still hasn’t delivered. Till now I received 3 massages on 3 different days that the product is out for delivery but nobody connected me and at the end of the day I got a massage that item could not be delivered. There is no delivery person contact number to ask him about the delivery.

I am not able to track my shipment with the docket no which was picked and loaded on 14th October from Pune for Bareilly (243122), Please have a look and confirm. My docket no is[protected]

My docket no [protected] has reached the destination on 9th of october however it is still not delivered. I have been chasing the local team since 2 days and registered complaints multiple times but it is still not resolved.

Failing to resolve this on time will lead to strict legal actions on my side