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Gati-KWE Complaints & Reviews

www.gatikwe.com
2.3
Updated: Sep 3, 2024
Complaints 1034
Resolved
382
Unresolved
652
Good! Gati-KWE values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Gati-KWE step up their efforts to fully resolve all complaints 👍
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Gati-KWE reviews & complaints page 8

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A
Apurv Upadhyay
Oct 27, 2021
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Have not received my parcel 411327922

Placed order from Bangalore to Bilaspur. it's almost 10 days over and still the parcel is showing in Bangalore. Request you to please make it fast....
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S
Sayaniroy31
Oct 27, 2021
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Baggage not received

Address: A8/43; Kalyani district: Nadia; west bengal 741235

I had placed a complaint for not receiving my last baagage out of a total of five baggages from Gati.kWE.. My docket no. Is[protected]. This was part of the total baggage which was dispatched from Bangalore to Kalyani. There were a total of 5 luggages of which 4 have been delivered on the 6 of October; 2021.The last bag (a navy blue color luggsge travel duffle bag) has still not been delivered. Today is the 27 th of October.
I am continuosly...
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A
Anushree Misra
Oct 27, 2021
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Docket not delivered after multiple complaints

The assured delivery date is already passed but still my package is not delivered. Tried calling customer care several times but they just register the complaint and when I ask for local team's numbers they deny. Pathetic experience. Not recommended....
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S
Suvasree Roy
Oct 26, 2021
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Transport of goods from kolkata to assam shifting

Address: Kolkata

Horrible customer service no communication from their side wrong contact no provided and after delivering charging high coolie charge of amount of Rs 300/-and the last person who communicated with us was equally bad
Contact person's no: [protected]...
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R
raviran42222126
Oct 26, 2021
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My item not delivered, no one picking my call

I have booked my bike and a cartoon from Chennai to purnia(bihar), although item reached destination 7 days before but product is not delivered of you people not willing to deliver item at door why are you booking and charging extra money for delivery .

Request which I raised 21364589.
Docket no[protected]...
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C
Cityride234
Oct 25, 2021
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Wrong item received

It's truly a poor experience with gati..
I have booked a parcel (Scotty) at Haldwani office for delivery to Thanjavur but when I received the item it was totally different..I received a bike That's wasn't mine..and after it when I call to booking office they didn't give any positive reply even few moments later they have switched off their mobile phones...now I'm bringing this matter to higher lavel....
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R
Rocktim Rajguru Phukan
from Jorhat, Assam
Oct 20, 2021
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Non-delivery

My order from The comic store with tracking id[protected] has reached the destination 26th September, 2021. But the product still hasn’t delivered. Till now I received 3 massages on 3 different days that the product is out for delivery but nobody connected me and at the end of the day I got a massage that item could not be delivered. There is no delivery person contact number to ask him about the delivery....
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R
ra54937
from Bareilly, Uttar Pradesh
Oct 17, 2021
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Shipment not trackable

I am not able to track my shipment with the docket no which was picked and loaded on 14th October from Pune for Bareilly (243122), Please have a look and confirm. My docket no is[protected]...
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D
draveshiya
from Rajkot, Gujarat
Oct 13, 2021
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Parcel not delivered - Reached destination 5 days back

Address: SARASWATI APPARTMENT B 1,, SURYODAY SOCIETY 2, OPP SAINT MERRY SCHOOL KALAWAD ROAD,

My docket no [protected] has reached the destination on 9th of october however it is still not delivered. I have been chasing the local team since 2 days and registered complaints multiple times but it is still not resolved.

Failing to resolve this on time will lead to strict legal actions on my side...
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J
Jatinder Malhotra
Oct 11, 2021
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Parcel showing docket detained

One of my cousin booked a parcel containing old speakers for personal use. The tracking result shows Docket Detained- Connection missed. The origin is from Faridabad to Destination Ludhiana.
Pls try to locate...
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K
Khubur
from Pune, Maharashtra
Oct 8, 2021
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Bike not delivered

After 15 days of booking bike is not delivered yet only given the fake promises that's it, Mr Pankaj provided assurity for Today delivery but after his number is out of working hours.
Complaint number: 21309476...
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B
Bik Sarkar
from Kolkata, West Bengal
Oct 8, 2021
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Shipment getting delayed even after multiple followups

Address: Gati -KWE , Kolkata, West Bengal, India

I have booked one shipment through Gati-KWE on 02-OCT-2021 (docket number[protected] and the scheduled delivery date was 04-OCT-2021.

Today is 08-OCT-2021 and till now I have not received the shipment.

I raised one complaint with Gati - Complaint Number[protected] on 06-OCT-2021 but no one called me from Complaint Team till now.

Upon Raising the concern on their Facebook page with docket and complaint...
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A
Ashutosh Raina
Oct 5, 2021
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Gati employee giving false claims

I had booked your services through the agent whose number is on your website (+91 [protected]).
He confirmed that the payment would be made after delivery of my cargo. Now he is claiming instant payment. And on asking why he is saying that i will have to pay 3000 extra that will be storage or holding charge.
Also he is not providing any registration number nor tracking Id to ensure that my cargo is even sent to Gati.
Moreover...
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G
Goutham chandra Bose .S
Sep 28, 2021
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Tracking says invalid tracking number

My person have booked a parcel, but when I try to track the docket, the gati tracking says, no info found or invalid docket number, . What is this, worst service from gati kwe. Kindly reply fast . Very urgent . But I don't why is the dojet number is invalid, when it is given by you guys. Very worst service....
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B
BahDo
Sep 26, 2021
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Non delivery of parcel even after 1 complaint

Made a complaint on 23/09/2021 about non delivery of my Amazon order (Tracking ID[protected]. Got a call that delivery would be soon, yet haven't received it. What are customers supposed to do???...
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H
Hemlata Hajong
Sep 25, 2021
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No compensation for the damage

Address: Assam

I received the bags on 29th of July 2021 which was Friday. It was raining very bad and my bags were delivered dirty. Yet I did not raise any complain on that. But as soon as I found out about the damage it was already past your working hours and when I called the next day i. e Saturday I could hardly get any customer executive on the call. Sunday your offices are closed so I had to wait till Monday i.e 1st of August. As soon the customer...
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N
Nupur90
from Hyderabad, Telangana
Sep 23, 2021
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Docket No - 406003145 - Pathetic Experience

Hi Team,
This is regarding my experience of your service in GATI for transferring my home goods from Hyderabad, Telangana to Bhagalpur, Bihar, Docket No[protected]. I would like to mention that I had one of the worst experiences in using your service.
I spoke to customer care in Hyderabad who gave me the contact no. of Syed Mustafa([protected]). When I contacted him, I was given the wrong information and misled into giving...
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K
Kharabela Rout
Sep 21, 2021
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Unable to get status of my docket 409163747

Website: www.gati.com

My docket has already exceeded its assured delivery date.
Customer care says they can’t provide me the number of concerned gati kwe transport provider.

My travel is already planned.
What will I do now?
Why is the customer care so pathetic?
Isn’t it the responsibility of gati kwe to atleast let me know when is my parcel arriving...
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B
BahDo
Sep 21, 2021
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Non delivery even after 11 days

This is way too much. Amazon parcel (order no.[protected] has arrived in Gati's office (Tracking ID:[protected] and showing status 'out for delivery ' since the 10th of September. Even spoke to someone in their office yet no delivery was made even after 11 days. Please help. Thanks...
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M
Mohit Pamnani
Sep 19, 2021
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I'm complaining about technical error

My docket number is[protected] and I'm unable to view my details while I search online for the same. Please help me with details about it...
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