Gati-KWE Complaints & Reviews

The package was expected to be delivered on 6/14/2021 and on request the delivery was attempted on 6/15/2021 and without any contact, it was updated as undelivered. No information was shared of the delivery person and no point of contact was there.

It is showing delivered on tracking the docket number at Alam Industries, Mumbai 400063 but we have not received the package till now

I had availed the bike transport service from Srinagar to Hyderabad. The bike had multiple damages during delivery. I would never again trust Gati to transport my vehicle, if it goes without dealing with any consequences. The packers and movers who work for them are not professional.

Myself, manjeet singh, navy soldier.
I had booked my luggage from my duty station Pondicherry to my home vill. Ropri, po dangar - 174023.
My docket no.[protected].
I paid for door to door delivery.
Today i got call from delivery agent, he said that collect from godown as i am onduty and can't collect it from godown. I informed him regarding this, he said he will drop luggage midway at 1400 hrs.
But he didn't delivered it.
Now i got msg :
Dkt #[protected] is DELIVERED AT GHUMARWIN ON[protected]. Do more with WApp.Text Hi to Genie on [protected].
Please help me, i trusted gati services and i am disappointed that this is the behaviour gati delivery agents are treating soldiers with this respect.

Please help me as soon as possible.

Docket No[protected]
There were two packages, only one package has reached the destination office one is misplaced. It has been more than 10 days, customer care support is pathetic ..merely useless as nobody is responding back.

Hi,
There is fake website with the name of Gati and they have given their mobile number to contact and then shifting the product through Gati.They are actually a third party, but cheating people with the name of Gati.

Today I received my product though Gati.In the receipt of Gati I could see 10, 986 has been paid to Gati, but relocate Packers and movers has charged me RS. 56000 with the name of Gati.

Also most of the products are damaged during the transport of Gati courier which Relocate Packers and movers shifted thorugh Gati.

Also the third party has been stolen one table fan.There few parts of the product missing too.

Leverage Bowling machine company had dispatched a parcel through Gati to me . And provided me Docket Number. But when I am trying to track my parcels it is showing your Docket Number is invalid.please help. My parcel was dispatched on 27th of May 2021and today is 6 June 2021.

I have booked one parcel from Rajasthan to Pune at 28th May 2021 and it's not delivered yet and status is showing as Docket Detained - Forms Not Available. I have raised complaint as well with customer care but not getting any solution. It's official purpose courier and docket I'd is[protected]

Docket no.[protected]
My shipment was booked on 9 may
On 21 may it arrived the nearest hub
And till now it wasnt out for delivery until on 27th it was out for delivery and then also didn't reached me showing undelivered.

I called customer care service they are totally fraud they always say to wait 1-2 more days and they prioritize my order

Wait...

Nothing happens much

Its not reached my and the month is going to end

So late

They have a very sweet reply on this that it is at shipper risk not owner risk,
This information was not asked to me nor did I sign any document and even after booking this from there website they allotted me a pick up from third party and when a registered employee does these things you cannot spot it and also i am asking them for gati receipt they are not providing me .
Demanding for a bill is a customers right and there is the scam as they quoted me more than gati which i guess i s an offence for gati and customer that is me .

I had booked to transfer a Microwave oven and a Bed mattress from Dombivali to Hyderabad on 2nd Feb 2021 and the same was delivered to me on 10th Feb 2021. However, the Oven was delivered with the front side glass of the oven door and the handle completely broken. They have mentioned in the delivery remarks as damaged from their side.

When I contacted customer care they said they will give a resolution very soon and provided me a ticket no:20890222. When I did not get any response for some days I sent them a mail on 23rd as well as 24th Feb 2021.

Then I got a call on 26th Feb and said we will get in touch with the delivery team and provide you a resolution.

After 2 days when I did not get a call I called them and he said as per the order you had placed, we have 2 types of services one with insurance and the other with no insurance and it seems mine was without insurance.

When I had inquired about booking no one had informed me about the choice and suddenly this new different type of service had come up. When I complained that I was not asked for any such insurance or non-insurance option he took the booking executive online and the executive confirmed that he had not informed the same to me. The customer care executive said they will connect with the senior of the booking executive and provide me with a resolution.

But to date, I have not received any resolution. When I went to the service centre to get my Oven repaired they said it will cost Rs. 3500.

I want a resolution and compensation for the damage caused.

I have booked a packers and movers from Bangalore to sagar i have received completely damaged goods and on investigating i came to know that an employee of GATI cheated me by providing me a third party pckers and movers receipt and on asking him the original gati recipt he says that the third party vendor has provided you the same i asked for the verification he gives gati services reference my total loss is 90K please help me

The TV screen is damaged completely. After having a tough time while getting the TV delivered and unprofessionalism of the delivery executives, now chasing the concerned team for the damages and claim but no response but just automated replies!

𝗚𝗔𝗧𝗜 Cargo 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝗮 𝗖𝗢𝗗 𝗽𝗮𝗿𝗰𝗲𝗹 𝘄𝗼𝗿𝘁𝗵 𝟱 𝗹𝗮𝗸𝗵 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 collecting DD/Cash, 𝗼𝗻𝗲 𝗺𝗼𝗻𝘁𝗵 𝗽𝗮𝘀𝘀𝗲𝗱 𝗮𝗻𝗱 𝘁𝗵𝗲 𝘀𝗵𝗶𝗽𝗽𝗲𝗿 𝗶𝘀 𝘆𝗲𝘁 𝘁𝗼 𝗿𝗲𝗰𝗲𝗶𝘃𝗲 𝘁𝗵𝗲 𝗮𝗺𝗼𝘂𝗻𝘁.

If Amazon delivered a COD parcel worth just 500 rupees, they might have shown more responsibility.

Sent a consignment (docket no:[protected] from Kottayam to Gurgaon on DD/COD mode. Irresponsible GATIKWEIndia team recieved a cheque(with out validating- incorrect amounts in figure) from the customer instead of DD. The cheque got bounced and our 4, 71, 450 costs consignment is in customer hand. Trusted GATIKWEIndia and needs immediate action by collecting a valid DD from customer.

Gati higher management should take this concern seriously, since so far not seen any progress after multiple follow-ups from gati zonal offices (Compliant#[protected]

Hi,

Docket number:[protected]
Complaint number: 21048098

Reached out to customer care, no helps on the status tracks. Everyone the customer care says the same info, which a general user can track from the docket status. What's the use of customer care then?

My consignment assured delivery date was 3rd May, and consignment was picked up on 24th April. There was a delay on loading and then there is a delay on delivery.

Please update me with some status.

Number: [protected]

Hi, i have given my one scooty and bag parcel on 22-04, told it will deliver with 6days, still not able to get any proper response. they have given docket no after 1 week bt that also not activated. please do needful help on this its urgent. Docket No :[protected] . i have the proof also of documents. Mobile no [protected]

Tracking number[protected] package arrived courier center in 1st may today is 4th may he doesn't delivered my package when someone order that item need emergency im totally disappointed from your coustomer irresponsible service please provide my package as much as fast its an emergency humble request next time we don't use your service sir thank you...

I have made a call for relocation of my Activa from Pune to Gwalior so i called Agarwal movers and packers on that call some one called me that there executive will call me on the second day at 10 AM so i waited for that then A call come asking for the same . I have asked them that you are from Agarwal Movers and packers they said yes ... so after picking my Activa from pick up location they made a handwritten Bill from Punia Cargo movers and packers so i asked them that i have booked through agarwal movers and packers they said we are the franchise of Agarwal movers and Packers . When i asked to Agarwal movers and packers executive they told me that there is no franchise like it . Now my Activa is into the another hand which was supposed to delivered by 02-May-2021 and when i am calling then they are saying that it will delivered by 03-June-2021. They have assured me that it will delivered by 4 days . please help me i can not wait for more than 1 month

Dear Gati,
I have booked 20 case of goods with the docket no.[protected] on dated 30/04/21, but still it is not updated online. The docket not found online.

My product delivered were damaged . I paid so much just to receive my damaged product. Worst service. I immediately need a compensation.