Glen Complaints & Reviews

Purchased Three Burner Gas Stove of Glen on 31.08.09 from spencers, jaipur. From day one leakage has taken place, twice is was servised by person from company itself but nothing has improved. Our gas consumpyion has increased from one cylinder per month to two cylinders per month. We are scared that due to leakage accident may happen.

I have purchased one GLEN 6054 60SS 893 Mh3/hr Hood-chimney from Sales India, Dharnidhar branch, Ahmedababd on 12/Dec/2009. Now during the first month itself we are facing the problem of Oil drops gathering on the faber filter's outside part even at a gap of 3 days of fullying cleaning the faber filter( steel).So, we lodged complain with Naresh Briother vide Job no 546 dated 9/1/10 and the Servce Staff came on 11/9 and relocated the oven position below the chimney and asked us to observe and if the problem persists, to report again.
Despite slight location change, the problem persisted.So, we lodged compalint on 20th Jan again ..I was glad to recieve call from local Glen Service Staff of M/S Naresh Brothers on 22/01 [whose name got engraved in my memory as this chap came to install Chimney and to our utter surprise initially refuse to test the Chimney by connecting the chimney's loose electric wire to the Plug Point for the reason that he does not carry BLACK TAPES!!! Will you believe it as a 21st century joke. ] But the sad part of the story was that midnight I was on my laptop firing mail to Glen Ahmedababd support agency Naresh Brother's management and to Glen hierarchy to complain that this chap after 10 PM stopped receiving my calls on his mobile ( I rang him thirty one times and the phone was not picked up) and by 10.30 PM this man had cleverly switched off the phone to have unhindered sleep, keepinng the customer awake and with empty stomack and with a leaking chimney.We kept our meal aside till midnight waiting for this irresponsible service staff of Glen to come and finish his job.This is not a good music for a customer who has just purchased Glen Chimney.
Then the next episode starts when I got a EMAIL from Glen Headquarter from Arun Malhotra.I will copy relevant part of it to make the review relevant and the reply self-explanatory . Quote"The oil dripping purely depends upon the usage, food habits and the capacity of the Baffle Filters. ... Baffle Filters are made up of stainless steel ... . But as the nature of steel is to get heated up fast as compare to aluminum, the oil which comes with fumes and stuck on the surface while cooking may get heated in next cooking and starts dripping . Therefore one has to keep the baffle Filters cleans before and after the cooking with wet cloth to avoid any dripping while next cooking. Secondly if the customers food habits are of non vegetarian/ oil rich or spicy then one has to advised to clean the filters every alternative day in lukewarm water to remove the dart and oil for better and hassle free performance.."Unquote.Now the Job no. 546 has been closed and Glen is waiting to lighten my purse further every 8-10 months. That's Glen . They were very sweet tongue when I was enquiring before booking and we were told by the same people down the hierarchy that for those with consumption of oily/spicy/non-veg foods should go for a suction highter than 750 and Steel make Faber filter is the best. Now they tell you to toil hard every altrnate day and pick up a quarrel with your spouse or they now tell cassette filter is the best !!!!
Now, after receiving the mail as I contacted Mr. Gourav, the owner of the local Glen franchise, he is now cleverly quoting the same email to state that our usage is high so we have to clean every alternate day or else go for the cange of the filter as suggested in the mail. Now, of the two options, if we have to go for cleaning every alternate day, no housewife with average usage in fact would be willing buy this GLEN product ever. As we have found with FAber brand with 750 suction used by my in-laws and they never have had oil leaking complaint in tthe last 2 years and they never had any necessity for after sales service, I can now that burth my fingers with Glen reading about its good after sales service, would like to warn intending buyers "BEWARE OF GLEN ELCTRIC CHIMNEYS". So, don't get romanticised with the look, and keep away from this product

Gautam M
Bb-11, Shantinath Apt,
Vejalpur
Ahmedababd -380 051
(M) [protected]

We received Glen mixer cum juicer model no. GL4014 as a gift. The plastic body of the mixer was damaged for which we called the service centres several times. Also, on their website - www.glenindia.com i have logged a compliant several times. It close to 6 months that I have been rigouously calling and following up. This company should be shut if being in the consumer industry it cannot provide timely after sales service.

Dear Sir,

I have purchese GLEN GAS STOVE GL1046TR in 2005. But last week only the small burner is leaking. I want to change the small burner can i get proper reply whom to contact. pl call me at [protected].

Thanking you,

sincerly yours,

We have bought 3 burner glass top Gas stove made by Glen in Sep 2008. Today while we were doing normal cooking all of a sudden the glass top broken into pieces with pieces thrown around. Fortunately no one is injured in this accident. It is a risky product to buy and use. I hope Glen Appliances Pvt. ltd will take note of it and replace it with a good product and suspend selling such products in future.

Ravikumar
Chennai

I bought a Glen Gas Stove (4 burners) from Santosh Super Market, 2nd Avenue, Annanagar, Chennai. Since purchase it was giving problems. Heat is not sufficient. Now since past few months, the largest burner does not burn properly, it suddenly goes off allowing gas to leak. because of this we are afraid to keep this burner burning as something untoward might happen due to gas leak. other burners are not generating enough heat.

against our complaint technician came last week but the position did not improve. he promised to bring nipples for other 3 burners to increase its heat delivery but did not turn up until now.

altogether we are unhappy about unsatisfactory performance of Glen stove.

DEAR SIR,

I've purchased a Kitchen Chimney from M/s Eastern Agency, Kolkata ( The only registered Dealer of M/s GLEN in Eastern India) last year with whole life warranty. I purchased a higher end model and paid additionally for whole life warranty. Kitchen chimneys are available in the market at half price but i thought it will be an excellent one.

However, it developed some problem after 5-6 months and I lodged complain. Initially they didn't bother to come down to my house to take care of the probs. However after making nos of calls they came and informed that the motor has developed some problem and asked for Rs. 500/- to solve the problem although the motor is covered under the warranty. Since then I made repeated calls to M/s Eastern Agency and nothing happened.

Therefore i request you to kindly take some immediate steps to solve my problem.

Regards,

Swarup
([protected])

unforunately my experince is dissapionting buying a product from company like GLEN we always beleive that the quality has no compromise , and we are spending higher due to best of quality and long term responce from product.
Unfortunetly our experience to the same is just opposite and we felt that buying a gas cook top GL1033SSHF from you company was a mistake. WE BOUGHT THIS COOK TOP from kara baazaar [electronic mid night diwali baazaar held in kanpur]exhibition in exchange offer organised by glen india.to my dissapointment the burners of the cooktop broke and the rings of the burner came out .this happened wthin year but the dealer responsible refused to help us. now i have come to know that ther is 5 year warrenty for the burner by the company .i will be obliged that company helps me out in this matter thankig you kumkummisra

I dont think 'Glen Gas stove 3 burner stove GL1032 GT' glass top will blast with in one & half year in normal use. But 'glass top' is blasted and broken into pieces in my house while in use. Glenindia is not bothered about customer they agree it may burst any time and says 'thats why they didnt covered this glasstop under warranty'. Glenindia not cares after seeing the broken blasted stove in their chennai glen service center. I think it will spoil Glen's international reputation for not carring the customer. The Glen management shall advice chennai glen service centre to replace the stove which was already handed over to them without receipt on 21.10.09 about 1pm.
Thanks in advance for Glen's management's favourable action
Regards
P.Durairaman.

we have taken glen chimney recently and the fans r not working properly.........

DEAR SIR,
Im miss binal.t soni wants to inform you that im using your glen comp. four burnal gas stove from last 1 yera, but after some time it is not working properly. Many times we have complain to the deeler also bt they are not responding us. m gas stove is nt working automatly and nw its not working with lighter also nw wat to do with this i dont understand. So its m kindly request you to replace a new gas stove.
THANK YOU.
FROM COSTUMER
BINAL SONI.

Dear Friends

I have decided to share my bad experience with you all, I m sure this experience will help somebody.

i have purchased a glen chimney in the month of december 2008 it was a very bad experience for me & my family they have a pathectic service even though there head office is in faridabad

i even visited there head office they do noy know how to speak to the customer .so i decided to view my experience on compare india
we had purchased a glen chimney in the month of december the dealer assured me about the good service regarding glen chimney so we purchased the chimney at he cost of 16000/- it almost took a week for us to get the chimney to instal after regular followup even we had to visit there head office for the installation of the chimney
the techncian who visited our residence dint even now how to instal the chimney he dint have a proper installation kit he used to ask for the screw driver as we wanted to get the product instal we had to agree with him as he he will not instal the chimney if you do not provide me the spare what i require

after few month the chimney started making nosie we have keep on trying the service center no for 10 to 15times the feamle who responded our call was not so coperative she told when the technician will have time he will visit our residence that to berfore 6 pm as they do not work after 6 it means purchasing glen product we have become there slaves we have to agree what the technician says/cordinatoor says this is what about the glen service so at last we had to give the chimney to a scrap person as it stoped working so till date we have not received any call from the service center nor the techncian visited our residence.
this suggestion was given to me by my frd when i shared abt my experience it was the same experience with her regarding glen so i decide to share my view
i dont want any call from the service center now as we are not using the chimney till date if i wanted i could have gone to the forum as we a re busy in our work i dont have that much time .
please beware of glen useless service they should be thrown out of indian

savita sharma
faridabad

i am reen bansal from pune i have purchased a chimney in 2007 i had a very bad experience regarding the glen chimney.so i decided to share my experience on compare india
i think this will atleast help me to get my problem solve

i had registered a complaint for the the chimney not working within the warranty period just 3 days was left for the warranty to get expired. i registered my complaint to the service center they assured me that the technician will vist at my residence the very next day so i had to take a leave that they because the technician will not visit after 6pm this what service they provide.that day the technician did not visit at my residence & i was unable to get in touch with the cordinator as the no was engaged continousaly so i had to give up the next day i again contacted the service center the cordinator told me the technciian visited at your residence & nobody was present so he could not complate the work this was the lie they i could not argue with them as i wanted to get my work done so the next day my husband was in the house for the same ting he visited a 5 pm & told that you will have to pay for the motor what is been short when my usband told the technicna that it was in warranrty he refused to thathe told him please chaek the record it was been registered in warranty period he refused to & asked for the amount of 3000/- so contacted the head office in faridabad we dint get any help from them also even they refused to saying that the call was registered out of warranty even when we send the document to them they refused the chimney cost was 10000/- so we filled a case against the geln chimney with all the necessary document as we had recorded the converstaion that i had with the coordinator as she confirmed that the comaplint will be registered within warranty period
so we got the compenssion & even got our work done'so when ever you are speaking to the glen service kindly record the call so you have the proof.
reena bansal
[protected]
pune

We are a old resident of Indore, and have bought a Glen Gas Table - GL 1031S Steel TR on 23/07/2005 from you authorised dealer LOTUS at Indore MP. Before buying the same we found that the price range of you Gas Table was higher compared to other local brands. Inspite of this buying a product from company like GLEN we always beleive that the quality has no compromise , and we are spending higher due to best of quality and long term responce from product.
Unfortunetly our experience to the same is just opposite and we felt that buying a gas table from you company was a mistake. On 11/12/2008 , some problem has come in the Gas Table and as per the suggession of your authorised service center : M/s Ambor Marketing P Ltd we have to bear the cost of change in Alluminium Gas Tube . Post approx six months again the Gas Table start troubleing , again we made a compalint with your authorised service center : M/s Ambor Marketing P Ltd and on 27/07/2009 , we have to again bear the cost of change in Knob, Burnor Alluminium . We fail to understand a GAS TABEL buy from such a reputed company has so frequent compalint and everytime the parts needs to be changed at customer cost.

We would like to know why such a poor quality material used in the Gas Table , and inspite of paying a higer price why consumer needs to face the problem like this. Also wish to understand do the company like Glen Appliances P Ltd has some consumer grivences policy, and if so we would like to hear somthing soon from you.

An Unsatisfied customer

I bought a Glen 4-burner gas stove from Santosh Super Store, Annanagar, Chennai-40. Since the day it was delivered, the burners are not working properly. it will get 'off' suddenly resulting in gas leakage. We made many complaints. the technicians will come and say these are like that only. the largest burner does not work at all. technician says it is for making chappatti and not for anything else. we gave up.

i would like you to warn potential buyers of glen stove to be careful.
my address:
C. Ramakrishnan
[protected]

I bought a cooking range from Glen distributor Kolkata around July last year and it is under warranty.

Last week while cooking with the top cover in standing position (which is obvious) my Cooking range (GL 2012 PLT AI) top cover glass suddenly exploded which led to minor injuries to my mother and her sister.

I immediately called Glen service and they did not pay much attention and they sent their technician after 2 days after repeated calls.

Also their technician Mr Biswajit Das (Bapi) who came on 14th Mar has said that there is a problem with the set and he won't mention to Glen because he is an employee with Glen as in that case Glen has to fix the set or replace the set free of cost.

Also i tried reaching Mr. Arun Malhotra couple of times on 14th Mar & 16th Mar at their head office in Faridabad and he din't speak with me, always his secretary said that he is not available now.

After that i sent a mail to Glen on 16th Mar, i'm yet to recieve a reply on that also.

I have purchased a four burner stove from Sana Enterprises and the Company manufacturing the Cooking top was Glen, Further to the accident I have lodged a complaint on their website and also sent copy of the accident pics along with the Cooking top to their office but they never bother to respond .Infact they have exhibited negligence and lack of customer service which purely displays their sales centric nature and lack of post purchase service .

Product :- GLEN ELECTRIC CHIMNEY HOOD
Model :- GL 6054 (TT) 60cm (1000 meter cube suction)
Serial Number :- 7071871

Above product was cash purchased on date 23/06/08 from

SALES MAN :- Mr.FAEEM
M/S MEGHA KITCHEN & HOME APPLIANCES (P) LIMITED
FIRST FLOOR, SHOP NO.9, 10,
EAST DELHI MALL (EDM), KAUSHAMBHI,
GHAZIABAD, (U.P.)
PH.NO.3018101, [protected], [protected]


HEAD OFFICE :-
Contact person :- Mr. SHIV BHOOP SINGH
M/S MEGHA KITCHEN & HOME APPLIANCES (P) LIMITED
PLOT NO.2, FIRST FLOOR, KSHITIZ COMPLEX,
SECTOR -4, MAIN MARKET,
VAISHALI, GHAZIABAD (U.P.)
PH.NO.[protected], [protected],
2772255, 2774477

As per the offer price the product cost to Rs.11990/- inclusive of all taxes, installation and all. In addition to this LIFE TIME WARRANTY will be provided after purchase. It was clearly discussed FRESH PIECE should be supplied from MEGHA.

I received the CHIMNEY on date 23/06/08 at my residence without the original packing, without the operational manual, no documents were provided regarding the serial number of the equipment. There was a good sticker on the Chimney indicating the serial and all details.

When we enquired about these papers the sale man tells there is no problem and you will get the original Invoice, warranty card and the manual within 5 days. As per the sales man these papers has to go to the Glen factory for verification and stamping of LIFE TIME WARRANTY, that was the reason it has been taken out from the box at office itself.

We thought it is a reputed company there should no problem. But even after 21 days we didn’t get the Invoice/warranty card, etc. Than we contacted the sales man with the answer it will take another one month.
When we go in detail we found that it was a DEMO piece that’s why there was no documents in side the box. We also found the specification on the packing box is also fake and is not matching with the other original boxes kept in the Megha showroom.

Then we move to their head office at Vaishali, they behaved very well and apologize for the inconvenience and promised to deliver all documents within a week.


After 4-5 days we received only the original invoice No.[protected] dated 23/06/08, through courier. When enquired about the manual and the life time warranty they told it will come by courier separately. After 7-10 days we received one courier from M/S Megha, containing one Manual and a form for Life time warranty form. This warranty form has to be signed by me and to be sent to Glen factory at Faridabad directly as per the instruction of the Megha staff. Both manual and the warranty form were of some other model & serial number, which has been changed manually by Megha staff, to our model and serial number. When we asked about the same, we get a reply the original one is misplaced and this will serve the purpose and you will not get any problem regarding service and all.

Any way, I signed the form and sent to M/S Glen, Faridabad, by courier details Z77910055 dated 19/08/08 by DTDC.

Again I received a letter from Glen Faridabad, with a reply “ we are in receipt of the life time warranty form but the photocopy of the INVOICE is not attached. And the serial number is overlapping, so please provide the original document and your phone number so that we can make the warranty approved.”

This letter I had received on (around 22/09/08). As I was traveling to Egypt these days I was not able to reply. I came back from Egypt on 15/09/08 and then I couriered all the required documents to M/S Glen on date 30/09/08 by DTDC courier no.Z78853325. Next day I received a call from Glen (Ms.Purnima) stating there is no original manual from the dealer. Then I brief all above realty to him. She told me you don’t worry this is clearly dealers fault and we will give you the life time warranty at any cost.

But again I made hundreds of phone calls to M/S Megha and M/S Glen regarding this but at last M/S Glen (Me.Purnima) has raised his hands and said M/S Glen cannot do anything in this regard as it is totally dealers fault and you have to settle it with the dealer. She even did not connected me to her senior officials.

At present the status is lying as it is.

Please suggest me how to make a legal cheating case on M/S Glen and M/S Megha, so that can never think to cheat there customer like me. I am ready to spend any amount to punish these companies. For evidence I had kept everything safe with me like the packing box in which I received the Chimney with the specification slip, courier receipts, the news paper aid for the price and the life time warranty offer, etc, .

S.K.Soni
[protected]

Sir,I have bought Glen Electric Chimney Model NoGL6013SS Dec 2004. First couple of years it worked fine, post that it was unable to suck the smoke & grease while cooking,hence i made numerous calls to the customer service no they have provided.First they promised me they will send a technichian, but even calling them several times they sent a person, who does't have sound knowledge of the product. He came and changed the mesh and cleaned the chimney and Charged Rs1200 and also he assured us that the problem will be solved now.But to our bad luck nothing has happened.

Looks to me we have wasted our money by purchasing Glen Products.I want to warn other buyer not to go for any Glen Productsm they have pathetic Service back up. How can i sue Glen to return my money.Plz suggest .
Thanking you
Amit Singha