Glen Complaints & Reviews

We r a small family with not much cooking on daily basis... Still many droplets of oil drip frm the waffle tray of my chimney every now and then.. I get my chimney serviced at regular intervals.. Still the problm persists.. Kindly reply to my problem soon as this all makes my cooktop messy. Even after constant services, the problem is still there. There doesn't seem to be signs of any leakage either.

We are using glen brand gas stove since last two years (Approximately). We are facing some problems regarding properly working of gas stove and asked to resolve our problem to local distiruter hetal enterprises, subhanpura, vadodara from where we purchased said gas stove of glen brand, but they are not attending our complain on priority basis and also replied rudely. They also asked to file complain against them, if we wish. This is really ridiculous. As the gas repair is required to be attending on most priority, being imerengency nature of work. And like standard brand like, behavior of your local distributed is unexpected and can not be tolerated. Sorry for inconvenience, but kindly requested to look into the matter and advice them to resolve our problems at the earliest and give response to customers in gentle manner. Thanks in advance for your positive response. With warm regards, your valuable customer in a city of culture vadodara in gujarat.

There is a problem in chimney. Here are the details of the article:
Invoice no. [protected] on dated 5/08/2017
Descriptions of goods:ch6062ts60bfltw cooker hood 6062 tv 60cm 1250m3 bfltw. Please remove the fault immediately.
Thankyou
Address: vipin jangra
H. No. 50/11 samaj sewa samiti road
Samalkha 132101 panipat
Ph no. [protected]
[protected]...

This is email is about a glen dealer located at surajpole, udaipur, rajasthan.

We were looking for a cooktop for our home and went to the mentioned dealer's shop who convinced us to give a demo of two cook-tops at our place. He promised us to change the cook-top if we did not find it as per our requirement.

Since we were confused between two models due to its burner size, he convinced us by saying, "i will send both the models to your place, you can check the burner flames and keep the one which you find according to your need."

Now he is not ready to exchange the product.

Very poor customer service.

Sir i purchased the said model on 19/08/2017. For few days it work well but 2-3 days back suddenly the right burner starts glowing with lesser flame on full knob mode as if it is on minimum mode. Also the left burner many a times not glow with the spark instantly. Kindly help at earliest. Date of incident 13/09/2017, so you are requested to get it repaired at earliest.

Dear sir,

I have purchased an electric kitchen chimney in the year 2013 along with a glass top three burner gas stove which was free as per company's scheme. The stove is defective one but in stead of replacement with a new one i have been asked to contact service centre for repair. Several times technicians attended the defects but didn't rectify the same. On dt.24/08/17 a technician named mr. B. B. Biswal of s [protected]@24x7, bhubaneswar changed the jet & charged rs.400/-. But regret the defect is still persisting. The burner flame is not flamming perfectly & cooking becomes very difficult.

As a last effort i request you to replace the stove with a new one. If my complauint will not be attended within 7 days i shall be bound to take the shelter of judiciary.

Regards,

S. S. Bharaty
Duplex no : b1-16, kathjori enclave
Sector-9, c. D. A.
P:o: avinab bidanasi
Cuttack-753014
Mob : [protected]

I have purchased gas stove and chimney of glen on october 2016.. It's not yet 1year and stove isn't working properly... That is the automatic on system is not working.. I have complained so many times regarding this to the retail store many times but no use.. This is affecting our daily needs... Please fix this and do the needful asap... I need this to be fixed on very urgent basis

We have purchased otg from glen india and from day1 it's malfunctioning.
The unit gets over heated and food gets burnt within 5-10 minutes only.
We have purchased unit from south point mall, gurgaon - glen showroom in may-2017. Since then several calls have been made to their service center but nobody wants to solve the problem. They are only passing on the issue saying unit is fine and we don't know how to use it.
The service staff don't even have basic equipment like temperature guage to measure and check the temp.

We would like the company to take the problem seriously and either rectify or replace the unit.

I have purchased a chimney GL-6062-TS model that was published in newspaper with a discounted price 12998. I have contacted to the distributor details provided in the ad i.e.(Glen Gallery, Outside Surajpole Near Rajasthan Bakery, Udaipur Rajasthan).

The problem is your distributor itself is cheating with customer and they have charged me as follows

Basic price:-12998/- (As displayed in ad)
Handling Charges...

Iam living in trivandrum and i contacted glen customer service centre here in trivandrum. I have raised a complaint on friday. The complaint number is 23886. The lady who attended the call told me that the executive will come either on monday or tuesday but till today no one came for servicing and even no one informed to me if there is some delay..

Is this the way the customers are handled?. Iam facing the same issue each and every time. Is there any turn around time to resolve if a complaint is registered.

1. Sir, i purchase glen mixi 4022 on 21 july 2016. Till 2 nd jun 17, it is not working..
2. Despite several calls to faridabad office, they did not give any response. Which is very bad.
3. I contact to bangalore office, after some days on 5 the july 17, they send their executive, he told motar is faulty, product is under warranty, in next 7 days it will be repaired.
4. But till now, nobody is picking phone.
5. So u r requested to look into the matter and repaired my mixi.

March, 2017
Ph: [protected], [protected]

I used glen chimney one and half years. It be worked at two hours at period. More than fifteen times we complained to the madurai service center but service man came only two time. On the first time they told that the problem is in chimney board on seven month before or maybe eight month. After they said that we complained to sev & sons madurai. We are not satisfied with his service. I am in construction and hardware business in forty years.

With great disappointment, we would like to inform you that there is a problem in the Glen Stove (Model#1048 GT A1) glass cooktop which we have purchased last year 9th May 2016 from Simant Gas & Home Appliances, Krishna Talkies Road, Risali, Bhilai (C.G.) and we are facing tremendous problems and it has become very risky to operate the gas; as the burner tend to automatically shutout the gas flame while cooking the food as burners seems to have air gap and leak.

After having so much trouble in registering the service complaint (Apparently, it is appeared to be all earlier given Glen Service Center Toll free numbers, other service center contact phone numbers were wrong and incorrect). It has come to the stage that we are planning to buy another cook top of course not from Glen as we are facing problems with the existing one and their services.

We would request you to take up with matter on a very urgent basis so as to retain our confidence in Glen or else we will have to take some serious steps.

Best regards,

Got my Glen 3701 induction cooker today through Amazon along with alda Stainless steel pans.

Tried to heat some water in the new pan to test.

Within 3 seconds it started to sizzle and I tried taking off the pan and burnt my hand!!!

The Stainless steel pan got burnt it was so hot in ten seconds!!!

Such a dangerous experience and I will claim damages!!!

I had recently bought my gas stove of glen but when the stove is on/off it give sound like gas flows towards the cylinder through pipe and while the stove is on with lighter its flame is not proper.That is very risky. Attend this drawback of glen stove immediately so that no any type of mishaps creats from the glen stove. this is also not good for surroundings.

The executives that visited my place to replace a faulty motor installed at my place literally tried to harass me by trying to make me pa RS 3000/- for the motor which was in LIFETIME WARRANTY period.
I had the bill and the guarantee card for it but they said they I will have to pay for it cause I haven't registered my product online which cannot be done now cause there is a 90 limit time limit which has been crossed.

They made me talk to their Head of department which was a woman heading this place :
Head Office :
Glen Appliances Pvt. Ltd.
I - 34, DLF Industrial Area, Phase I, Faridabad
Helpline : [protected]
Tel. :[protected], Fax :[protected]
Email : [protected]@glenindia.com
Website : www.glenindia.com

She repeatedly said I won't get the warranty now even after having the bill and warranty card.

I simply went online and registered my product with the unique ID provided in the chimney and gave them the online registration details which they said they required.
Even after that they were repeatedly saying that I won't get the warranty cause the 90 day time period has passed to register, even after getting a warranty confirmation e-mail from glen .

I asked her to send me an official e-mail saying that my confirmation is not valid. Obviously she couldn't do that and they waived off the replacement charge of the motor (Rs 3, 000) and I paid the rest which was Rs 500 (service fee) - which I don't know is legit or another scam.

What kind of harassment is this! I don't buy a product to be cheated and be harassed like this! She probably wanted to put the Rs 3000 in her own pocket by registering my product later online. I think the whole service centre is involved in this and they dupe people like this by asking them to pay even when the product is in warranty period.

Please look into this whomsoever can do something about it.

Thanks.
Mohit
contact no [protected]

I would like to suggest that never ever purchase any product from Glen . There product are fake and faulty like their service. I purchased glass cooktop in Jaipur and after few months it was not working. We called up service center and they sent one guy who did something and go away. After few month gas was leaking from burner and we called up service center again after few months for this. Now they are charging for the service and faulty part. It was totally the service man mistake who did wrong to part and didnt change. Now it's been 1 year and now they are charging. This shows how greedy they are about fetching money from customer in every way. Be cautious while buying anything from Glen. there products are not good.There managment is very poor. Arun malhotra (GM) is of no help and take side of their service center whether they say truth or not.

Hi Arun,

Whatever was repaired that was only from Glen service center. Its not from outsider. Earlier Deepak from glen sent the service man to repair it. I guess it is replaced by him only. The guy who came today said that nozzle is duplicate that means earlier guy is totally provided the duplicate parts. I want you to take a look at this matter who was that guy.

Regards,
Puneet

On Feb 18, 2017 4:09 PM, "Arun Malhotra" wrote:
dear Shiv,

the jet fixed on salary tube is not ours and has repaired from out sider, due to this Oxalary tube also has got damaged and required replacement.

This will be replaced on chargeable basis with repair charges.

Regards,
Arun

On 18-Feb-2017, at 1:17 PM, Shree Vinayak wrote:

Dear sir

We are receiving spear customer

Plz check

Shiv

On 17 Feb 2017 12:45, "Puneet Agarwal" wrote:
Its ok Gitika ...i do not want any service on FOC or without FOC from Glen after such kind of conversation. Its not about the 200 Rs but its about the policy and trusted service but I appreciate that you are supporting this matter but i do not trust local service center guy after they having the conversation with him. Still if you really want to help then take this matter as ESCALATION from customer side and reach out to top management for this feedback.

Regards
Puneet

On 17 February 2017 at 12:36, Gitika wrote:
Dear Mr. Shiv,

As per below mail, kindly get it done on foc basis.

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Shiv Shreevinayak [mailto:[protected]@gmail.com]
Sent: 17 February 2017 12:20
To: Gitika
Cc: Shree Vinayak; Puneet Agarwal; Arun Malhotra; Ruchi

Subject: Re: Very poor service.


Dear Sir,

we had a telephonic talk with costumer he is note ready to pay the service charges . he say that i know how to take free service for the company

Thanks Regards
Shiv Yadav

On Fri, Feb 17, 2017 at 11:54 AM, Gitika wrote:
Dear Mr. shiv,

Kindly arrange to get the cooktop checked at below address .

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Puneet Agarwal [mailto:pk.[protected]@gmail.com]
Sent: 17 February 2017 11:25
To: Gitika
Subject: Re: Very poor service.

Thank you.

Address :C/O Manishankar Agrawal, 80A, Sanjay Nagar-A, joshi marg, kalwar road, jhotwara, Jaipur-302012.

Regards
Puneet

On 17 February 2017 at 09:56, Gitika wrote:
Dear Mr. Puneet,

Kindly provide your complete address to enable us to send the technician .


Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Arun Malhotra [mailto:[protected]@glenindia.com]
Sent: 17 February 2017 09:39
To: Gitika
Cc: Puneet Agarwal; Ruchi; Shree Vinayak; Shiv Shreevinayak
Subject: Re: Very poor service.

get this clear on FOC.

On 17-Feb-2017, at 9:15 AM, Gitika wrote:

Dear sir,

Thanks for the bill .

We would like to inform you that date of purchase mentioned in bill of 9.1.16 & its out of warranty now, so the services & spares will be provided on chargeable basis .

Kindly confirm .

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Puneet Agarwal [mailto:pk.[protected]@gmail.com]
Sent: 16 February 2017 18:17
To: Gitika
Subject: RE: Very poor service.

Hi,
Thanks for the response.
I am attaching the bill copy.
Address: 80A, sanjay nagar-A, joshi marg, kalwar road, jhotwara, jaipur
On Feb 16, 2017 3:16 PM, "Gitika" wrote:
Dear sir,

Sorry for the inconvenience .

Kindly share the complete address along with copy of bill.

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad


From: Puneet Agarwal [mailto:pk.[protected]@gmail.com]
Sent: 16 February 2017 13:46
To: [protected]@glenindia.com
Subject: Very poor service.

Hi,

I have purchased the Glen 3 burer glass cooktop. I want to let you know that your service is very poor. Its not even 1 year of purchase.

Issue: Flame was very short on big burner so we called the guy. He changed the nozzle so flame was coming big but after that there is a small leakage problem started happening. We called the service center of Jaipur but they said that we would charge an amount of rs 200 for it. I want to ask for what you will charge it.
It was totally a Glen customer care guy mistake for what he has changed the nozzle and due to that leakage started happening. Glen should take the responsibility of rectify the problem without any charge. I would request the higher authority to take the action on it.

Regards
Puneet

Hi Sir, I had raised a complain for my Glen Chimney service because it got burnt on Monday as a emergency for which they promised me to look after it on Tuesday but no one came till 5 PM even after calling many times .Wednesday technician came and took the filter for cleaning and till today i.e. Saturday no one came to fix the issue after calling several times.

Hello sir
i purchased chimney and hob from udaipur dealer and i got it installed it was pain to get it done after that
25 days later gas stove blast and due to there poor quality of service i have to get new one and after 6 month chimeny start giving problem no one shows up at my door step and finally i went to dealer at surajpole he is fraud
rater complaining about other brands he didn't look after it own and told that it was not thr responsibility whether it work or not and told us to not to come again he is fraud
please don't go to them

My Glen cooktop GL-1043 GT, bought on 4th April, 2015 from Electronic Hub, H-15, vikas marg, Invoice no. 1259, blast while cooking, spilling all glasses from edges of glass top on me and food nearby, was lucky to save my eyes, its so shocking that such reputed company product met with such an end, called up customer care the same day all they say that i have to get new one installed myself, why should i pay for the danger we face, what is the guarantee. They pay no heed to the grievance the customer face, this is so sad.