Glen Complaints & Reviews

To the glen corporate team

This is my 4th email on the subject.

The apathy of the customer service team is deplorable and down right despicable.

You continue to ignore the complaint. The quality of the product i have received is a good indication of the after sales service that we are receiving.

You forget though that customers have other outlets. Consumer courts will be very happy to know the evidence i am collecting against this case.

In the meanwhile i wait for a call from the corporate complaints to understand, listen and fix the issue.

Regards
Rajesh mudaliar

—
On wed, 4/25/18, raj wrote:

Subject: fwd: faulty gas stove
To: [protected]@glenindia.com
Date: wednesday, april 25, 2018, 1:41 pm

Hi

This is my 3rd email on this.
I was promised that a technician will come today however once it has turned out to be a disappointment.

This is highly frustrating and i expect this matter to be taken urgently.

I expect a follow up and call back to fix this issue at the earliest.
Regards
Rajesh
Mudaliar

— forwarded message —
From: raj
Date: 22 apr 2018 9:17 p. M.
Subject: faulty gas stove
To: [protected]@glenindia.com
Cc:

Hi
I am sending this official complaint
About glen gas stove model 1046gt that we bought on 4th
March 2018.
We have made several attempts to fix this through a technician
However the issue with burners is same.
The burners don't light up immediately and sometimes extinguish
Automatically.
Consider this as a strong complaint about the product and we require a complete replacement of the product.
I have attached the receipt and the guarantee book of the product.

Regards
Rajesh mudaliar[protected]

Hi

This is my 3rd email on
This.

I promised that a
Technician will come today however once it has turned out to
Be a disappointment.

This
Is highly frustrating and i expect this matter to be taken
Urgently.

I expect a follow
Up and call back to fix this issue at the earliest.

Regards
Rajesh
Mudaliar

—
Forwarded message —
From: raj
Date: 22 apr 2018 9:17 p. M.
Subject: faulty gas stove
To:
[protected]@glenindia.com
Cc:


Hi

I am sending this official complaint about glen gas stove model 1046gt
That we bought on 4th march 2018.

We have made several attempts to fix this
Through a technician however the issue with burners is
Same.

The burners don't light up immediately and sometimes extinguish
Automatically.

Consider this as a strong complaint about the product and we
Require a complete replacement of the product.

I have attached the receipt and the guarantee book of the product.

Regards
Rajesh mudaliar
[protected]

I had purchased glen chimney from authorised dealer union radios jhansi. It was installed by technicians sent by the dealer. Since installing it is making huge noice. The smoke sucking is not proper. It appears that there is manufacturing defect. The machine is under warranty. And the complaint is not being attended by the dealer who is also customer care centre of glen as per information available on net.
Please ask the dealer / vendor to attend or to take back the machine and refund the amount paid.
This is very sorry state of affairs compelling the customer to move to other platforms for grievances redressal.

Anil kumar srivastava
1427 near dhyanchand stadium officer's colony, civil lines jhansi pin 284001
Mobile [protected]

First of all worst service ever i faced in my entire life, once you buy the product they treat you like good and once you face any kind of issue they will not entertain i purchase a gas stove from glen dealer name - kitchen 'n' bbath gallery, jaipur, so i request you to all if you wants to buy something from glen don't try anything, worst service ever and worst product too.

For a couple of years the chimney has been working properly. but now it makes a lot of sound and does not suck the required amount of fumes/smoke. the service centre is pathetic. initially some private persons were contacting me for service and they were not from their authorised service centre. later i am told by this people that they are the authorised service personnel. but they do not attend the service call. they are lord unto themselves. the company does not have any centralised customer care no. to address the issue. pathetic company, pathetic service, and i am feeling sorry for purchasing from this brand.

Its only 1.5 years that i have bought this chimney from such a well known brand like glen, and now its motor has stopped working and according to the technician the motor has burnt and needs to be changed which will cost around 4000 rupees. I mean one invests a huge amount in a well known branded product once so that we don't need to spend money again and again if we buy a local product.
And now that its only after 1.5 years that the motor has burnt and i have to spend half the amount of the product mrp to get it repaired, then it is not acceptable and it would have been better that i had bought a local product, then what is the use of buying a branded product.

Dear sir,

I had purchased glen (Otg) gl 5030 grill with order id od[protected] from official site of flipkart and the same was delivered at my home in chembur on jan 12, 2018.

The product was received in a damaged condition. The handle was broken on communicating the same several times to glen india ltd, they say they can only repair the same. Now glen wants me to accept the defective piece.

I have purchased a first hand otg for rs 8300/-

Can i get justice for replacing the product.

I purchased the glen chimney 10 months back. Recently, my chimney stopped working. So i made a complain to the nearest store of the company in dwarka, delhi. Which they said they will be sending their team to check as it is in guarantee period. But nobody came. No response to my complaint. Kindly respond to my complaint and send someone to check the chimney. Kindly contact me on [protected] shilpi

Dont buy glen gas hob. The glass suddenly blasted in a most dangerous way. Then the rude gm service one mr. Arun malhotra threatened that “we will not get the glass replaced till more than a week. You stay with the broken glass. First transfer 4250/- by paytm to their phone. Only then we will try to see when the glass can be replaced” it has not only been a shocking but a very very tiring experience. I cannot even get it replaced by any other gas hob as the kitchen stone slab has been cut according to the size of glen gas hob. Dont buy glen. They are cheats selling bad quality stuff. This gm arun malhotra is also a cheap cronie making fun of the distressed customers.

I have purchased automatic gas stove from flipkart on dt.05.12.16 and there is a problem in on / off switch & i have booked a complaint for the same on dtd.05.12.17 with naresh brothers, ashram road, a'bad and he told me that warranty does not cover from purchase with flipkart however we produce original bill.

Please help to resolve the issue asap.

Kamal maniar
[protected]

Bought this product about 7 months ago, and been having some issues with the plastic parts. I called the supplier with the most recent issue where a part broke. It is still under warranty, but they said that we do not replace plastic parts. I would have to pay if i wanted the part. They even accused me of damaging the part.

I was never sure of this product to begin with, and i will never buy another glen item.

I purchased a glass cooktop on nov 7, 2016, on november 3rd when my wife was cooking dinner the glass of this cooktop shattered with a blast spilling the food all over. The pieces of this shattered glass came to almost 10 feet. Fortunately my wife did not get major injuries, but one of the glass piece hurted her right hand. When the technician visited and inspected the matter he mentioned that the fault started from the periphery of the burner. Later i received a call from the services center saying the glass can be replaced only on a chargeable basis. The technician also confirmed that it looks like a design fault for this piece but after sales support says that we don't care you have to pay for the glass. I am not sure what is the guarantee that even after getting a new glass on this stove if it will work because the actual fault is not being treated. It has been almost a month now we are struggling please let me know how are you planning to resolve this.

We have purchased a glane food processor on dt[protected]. Vide cash memo (Attached), wherein 5 yrs warranty was given on motor. Recently we found burning smell from the unit. While contacting the service centre, they took the unit to service centre and post verification we were informed to pay off rs 500 for motor winding of the unit.
As there is a warranty on the motor for 5 years then how the service centre asked for money to repair the unit.
Please look into this and resolve the issue at the earliest.

We purchase via amazon model glen gl 1065 tr glass 4 burner hsn code 732111, order id [protected], cash memo no 06a[protected] dtd 03.11.17, one burner is not working and the product is very bad condition not useable, pl arrange to replace the same, local technician who fitted the same is not so competent finally the product is defective not to the mark, it is design defect only... Please replace and resolve, thanks

We r a small family with not much cooking on daily basis... Still many droplets of oil drip frm the waffle tray of my chimney every now and then.. I get my chimney serviced at regular intervals.. Still the problm persists.. Kindly reply to my problem soon as this all makes my cooktop messy. Even after constant services, the problem is still there. There doesn't seem to be signs of any leakage either.

We are using glen brand gas stove since last two years (Approximately). We are facing some problems regarding properly working of gas stove and asked to resolve our problem to local distiruter hetal enterprises, subhanpura, vadodara from where we purchased said gas stove of glen brand, but they are not attending our complain on priority basis and also replied rudely. They also asked to file complain against them, if we wish. This is really ridiculous. As the gas repair is required to be attending on most priority, being imerengency nature of work. And like standard brand like, behavior of your local distributed is unexpected and can not be tolerated. Sorry for inconvenience, but kindly requested to look into the matter and advice them to resolve our problems at the earliest and give response to customers in gentle manner. Thanks in advance for your positive response. With warm regards, your valuable customer in a city of culture vadodara in gujarat.

This is email is about a glen dealer located at surajpole, udaipur, rajasthan.

We were looking for a cooktop for our home and went to the mentioned dealer's shop who convinced us to give a demo of two cook-tops at our place. He promised us to change the cook-top if we did not find it as per our requirement.

Since we were confused between two models due to its burner size, he convinced us by saying, "i will send both the models to your place, you can check the burner flames and keep the one which you find according to your need."

Now he is not ready to exchange the product.

Very poor customer service.

Sir i purchased the said model on 19/08/2017. For few days it work well but 2-3 days back suddenly the right burner starts glowing with lesser flame on full knob mode as if it is on minimum mode. Also the left burner many a times not glow with the spark instantly. Kindly help at earliest. Date of incident 13/09/2017, so you are requested to get it repaired at earliest.

Dear sir,

I have purchased an electric kitchen chimney in the year 2013 along with a glass top three burner gas stove which was free as per company's scheme. The stove is defective one but in stead of replacement with a new one i have been asked to contact service centre for repair. Several times technicians attended the defects but didn't rectify the same. On dt.24/08/17 a technician named mr. B. B. Biswal of s [protected]@24x7, bhubaneswar changed the jet & charged rs.400/-. But regret the defect is still persisting. The burner flame is not flamming perfectly & cooking becomes very difficult.

As a last effort i request you to replace the stove with a new one. If my complauint will not be attended within 7 days i shall be bound to take the shelter of judiciary.

Regards,

S. S. Bharaty
Duplex no : b1-16, kathjori enclave
Sector-9, c. D. A.
P:o: avinab bidanasi
Cuttack-753014
Mob : [protected]

I have purchased gas stove and chimney of glen on october 2016.. It's not yet 1year and stove isn't working properly... That is the automatic on system is not working.. I have complained so many times regarding this to the retail store many times but no use.. This is affecting our daily needs... Please fix this and do the needful asap... I need this to be fixed on very urgent basis

We have purchased otg from glen india and from day1 it's malfunctioning.
The unit gets over heated and food gets burnt within 5-10 minutes only.
We have purchased unit from south point mall, gurgaon - glen showroom in may-2017. Since then several calls have been made to their service center but nobody wants to solve the problem. They are only passing on the issue saying unit is fine and we don't know how to use it.
The service staff don't even have basic equipment like temperature guage to measure and check the temp.

We would like the company to take the problem seriously and either rectify or replace the unit.