Glen Complaints & Reviews

I would like to suggest that never ever purchase any product from Glen . There product are fake and faulty like their service. I purchased glass cooktop in Jaipur and after few months it was not working. We called up service center and they sent one guy who did something and go away. After few month gas was leaking from burner and we called up service center again after few months for this. Now they are charging for the service and faulty part. It was totally the service man mistake who did wrong to part and didnt change. Now it's been 1 year and now they are charging. This shows how greedy they are about fetching money from customer in every way. Be cautious while buying anything from Glen. there products are not good.There managment is very poor. Arun malhotra (GM) is of no help and take side of their service center whether they say truth or not.

Hi Arun,

Whatever was repaired that was only from Glen service center. Its not from outsider. Earlier Deepak from glen sent the service man to repair it. I guess it is replaced by him only. The guy who came today said that nozzle is duplicate that means earlier guy is totally provided the duplicate parts. I want you to take a look at this matter who was that guy.

Regards,
Puneet

On Feb 18, 2017 4:09 PM, "Arun Malhotra" wrote:
dear Shiv,

the jet fixed on salary tube is not ours and has repaired from out sider, due to this Oxalary tube also has got damaged and required replacement.

This will be replaced on chargeable basis with repair charges.

Regards,
Arun

On 18-Feb-2017, at 1:17 PM, Shree Vinayak wrote:

Dear sir

We are receiving spear customer

Plz check

Shiv

On 17 Feb 2017 12:45, "Puneet Agarwal" wrote:
Its ok Gitika ...i do not want any service on FOC or without FOC from Glen after such kind of conversation. Its not about the 200 Rs but its about the policy and trusted service but I appreciate that you are supporting this matter but i do not trust local service center guy after they having the conversation with him. Still if you really want to help then take this matter as ESCALATION from customer side and reach out to top management for this feedback.

Regards
Puneet

On 17 February 2017 at 12:36, Gitika wrote:
Dear Mr. Shiv,

As per below mail, kindly get it done on foc basis.

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Shiv Shreevinayak [mailto:[protected]@gmail.com]
Sent: 17 February 2017 12:20
To: Gitika
Cc: Shree Vinayak; Puneet Agarwal; Arun Malhotra; Ruchi

Subject: Re: Very poor service.


Dear Sir,

we had a telephonic talk with costumer he is note ready to pay the service charges . he say that i know how to take free service for the company

Thanks Regards
Shiv Yadav

On Fri, Feb 17, 2017 at 11:54 AM, Gitika wrote:
Dear Mr. shiv,

Kindly arrange to get the cooktop checked at below address .

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Puneet Agarwal [mailto:pk.[protected]@gmail.com]
Sent: 17 February 2017 11:25
To: Gitika
Subject: Re: Very poor service.

Thank you.

Address :C/O Manishankar Agrawal, 80A, Sanjay Nagar-A, joshi marg, kalwar road, jhotwara, Jaipur-302012.

Regards
Puneet

On 17 February 2017 at 09:56, Gitika wrote:
Dear Mr. Puneet,

Kindly provide your complete address to enable us to send the technician .


Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Arun Malhotra [mailto:[protected]@glenindia.com]
Sent: 17 February 2017 09:39
To: Gitika
Cc: Puneet Agarwal; Ruchi; Shree Vinayak; Shiv Shreevinayak
Subject: Re: Very poor service.

get this clear on FOC.

On 17-Feb-2017, at 9:15 AM, Gitika wrote:

Dear sir,

Thanks for the bill .

We would like to inform you that date of purchase mentioned in bill of 9.1.16 & its out of warranty now, so the services & spares will be provided on chargeable basis .

Kindly confirm .

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad

From: Puneet Agarwal [mailto:pk.[protected]@gmail.com]
Sent: 16 February 2017 18:17
To: Gitika
Subject: RE: Very poor service.

Hi,
Thanks for the response.
I am attaching the bill copy.
Address: 80A, sanjay nagar-A, joshi marg, kalwar road, jhotwara, jaipur
On Feb 16, 2017 3:16 PM, "Gitika" wrote:
Dear sir,

Sorry for the inconvenience .

Kindly share the complete address along with copy of bill.

Thanks & Regards,
Gitika Bhatia
Glen Appliances Pvt. Ltd.
Faridabad


From: Puneet Agarwal [mailto:pk.[protected]@gmail.com]
Sent: 16 February 2017 13:46
To: [protected]@glenindia.com
Subject: Very poor service.

Hi,

I have purchased the Glen 3 burer glass cooktop. I want to let you know that your service is very poor. Its not even 1 year of purchase.

Issue: Flame was very short on big burner so we called the guy. He changed the nozzle so flame was coming big but after that there is a small leakage problem started happening. We called the service center of Jaipur but they said that we would charge an amount of rs 200 for it. I want to ask for what you will charge it.
It was totally a Glen customer care guy mistake for what he has changed the nozzle and due to that leakage started happening. Glen should take the responsibility of rectify the problem without any charge. I would request the higher authority to take the action on it.

Regards
Puneet

Hi Sir, I had raised a complain for my Glen Chimney service because it got burnt on Monday as a emergency for which they promised me to look after it on Tuesday but no one came till 5 PM even after calling many times .Wednesday technician came and took the filter for cleaning and till today i.e. Saturday no one came to fix the issue after calling several times.

Hello sir
i purchased chimney and hob from udaipur dealer and i got it installed it was pain to get it done after that
25 days later gas stove blast and due to there poor quality of service i have to get new one and after 6 month chimeny start giving problem no one shows up at my door step and finally i went to dealer at surajpole he is fraud
rater complaining about other brands he didn't look after it own and told that it was not thr responsibility whether it work or not and told us to not to come again he is fraud
please don't go to them

My Glen cooktop GL-1043 GT, bought on 4th April, 2015 from Electronic Hub, H-15, vikas marg, Invoice no. 1259, blast while cooking, spilling all glasses from edges of glass top on me and food nearby, was lucky to save my eyes, its so shocking that such reputed company product met with such an end, called up customer care the same day all they say that i have to get new one installed myself, why should i pay for the danger we face, what is the guarantee. They pay no heed to the grievance the customer face, this is so sad.

On 8th jan almost 1 week back we have been installed a glen combo chimney & hob worth 29000/- (Inclusive of installation)

On very 2nd day of its installation chimney not working.
Hob burners are not starts ignited easily
No one came from glen to check the installed apparatus.
Installer men was forced us to give 200 extra as an installation charge.

Product is not good as compare to my last one of faber product.

I had purchased chimney from Glenn after confirming with the dealer that he will replace the same with another model in case the purchased model does not fit in to the existing modular kitchen. But since last 1.5 months i have been struggling to get in touch with the customer care. The engineers simply disconnect the call. The dealer turns deaf ear to my repeated calls and visits.
Unable to connect to Glenn directly.

The worst comapny to work with worst after sales support.
Megha appliances indrapuram/ vaishali ghaziabad are the worst... sales people called to know if we can change the chimney but informed them its nt working fine .. she said i will get this rectified and took contact details for the same... 1 week after sales person called and whn i asked what happed to complain.. said no complain is registerd... called megha appliances service center.. they put me on hold for 2 min and asked we dont have the complaint... pathetic and they only care to sell the product... this is with an AMC customer..
Never ever going to recommend this glen appliance company products to anyone.

We bought a four burner gas stove from glen company. But two of its burner are not working properly when we on or off the gas. Please fix it as soon as possible.when we off one of the burner then it makes a very weird noise. And it is some time risky also. Even when we on the burner some time it doesn't work.please fix it as soon as possible. We are waiting for your positive response.

Dear concerned,

We had purchased a gas stove glass top 6months back and 2 days ago it caught fire. I am surprised that a company like Glen can offer such malfunctioned product. The fire was caught in burner and pipe and could be really dangerous if left in noticed . I am very disappointed by the product and would strongly urge to replace my product with a new one and detail clarification on the issue.

Name -Rahul pareek
Address- pareek niketan, police lines.Sikar Rajasthan
Contact -[protected]

I have brought a cooktop on 16/08/2016 from Aligarh (Uttar Pradesh) & started using it from 01/09/2016. In just 15 days, the black toughened glass of the cooking gas slowly and gradually started falling down in pieces day by day!
I have no idea what the hell has happened to the glass? I mean I have used 1-2 cooktop of other brands in last 10 years, but I have never faced such a blunder issue. Now, I went 60 kms to aligarh from my residence to get the issue resolved but didn't get any help or solution from the distributor (Venus Sales, Aligarh)!
Now, willing to get a response from your side that can help me out in how to replace (or return) the blunder I just recieved!!

Awaiting Your Reply,
Shivam Agarwal

I have purchased a glasstop stove from "GTRE Canteen" at Bangalore.
Model : glen 1039 gt.
Date of purchase :[protected]
I am writing this mail with extreme dissatisfaction with the product. Its been just 1day i had purchased this product and it is started use but we are facing gas lekage problems.

I want my product to be replace with warranty cover.

Rgs,
Kumar Mallappa.
[protected].

Glen 2 burner glass cooktop are the worst cooktops i purchased the cooktop on 10th of april and started using it in may end with 2 months o[censored]sed todayi suddenly heard a blast sound from kitchen and to my surprise the cooktops glass has fragmented in several piece and the whole kitchen is seen around the expelled glass pieces of the cooktop just one burner was in use that too tea was there on the stove what a worst company they fame it to so much hype but worst product glen india please take care into this matter.

Worst company worst products not at all advisable proiducts of glen you will loose money within just 2 months just like i had big loss.

Ahmed
[protected]
Masabtank hyderabad

I had already informed you about this unresolved poor service of glen india by their franchise chakra services in chennai. Repeated emails to their customer service in india sees no response. The boss of their chennai office by email states the flexible duct end cover is interference fit which is incorrect. His team has fitted a rusted mild steel screw instead of the correct non rusted one. The instrument was installed without a light working which is not yet replaced

I have a Glen Hob which I had installed January 2015. After installation i am having regular problems with the burners. For last one year the big burner is not running. I had given several complaints but after giving several complaints for consecutive months one service person turned up and took the service charge and could not convey the proper problem so one more service person came after my call and again he couldn't rectify the proper problem so again he went away and after one week again one service person came who destroyed the total system and said it won't work properly anymore but you have to pay as i have changed the valve. When i denied to pay as the burners were still not running properly he opened the valve and destroyed my another burner and went off. Now my two burners are not working at all.
After this harassment should I wait for three days for your reply or should I move to the consumer court directly?
I need to get my burner running otherwise i will publish this nuisance to public media to aware others.
Tithi Bose Datta
[protected]
Kolkata

Bought a 3 burner automatic gas stove on 23rd march 2015. The automatic trigger of lighter stopped working in june 2015. When complained was asked to change the battery which was done twice still the system did not work. After repeated follow up sicne no one attended the complaint & was willing to come out of the change battery mode; started using normal lighter.

Early june 2016 we started facing problems with the burner & on the complaint the servicing agent came & did some cleaning; took rs 300 & went away. When he checked why the automatic trigger not working the wiring was found to be faulty & the cost of repair was estimated a whopping rs 1000 as the same was out of warranty.

Also mysteriously the next day the other burner stopped working properly; for which we are repeatedly calling with no one to come & service the burners yet.

It is futile to invest in this brand who have opened high end showrooms but with zero response & service quotient. Its high time glen either becomes responsive or shut shop in india

I have purchased a glasstop stove from "kamala home appliances" at gandhipuram coimbatore, tn.
Model : glen gl1038 gt al @ rs.8990/-
Date of purchase :[protected]
I am writing this mail with extreme dissatisfaction with the product. Its been just 10 months i had purchased this product and it toughened glass has broken into pieces. And the dealer has promised to provide extended warranty, but when i visited and told them about the problem they just said that the product doesn't cover warranty.

I want my product to be serviced with warranty cover.

I have a glen electric rice cooker 3056. Its not under warranty. On 13.04.2016, i made a complaint to service center of glen that my rice cooker is not stable on cook mode. After every 1 minute of cooking rice, it comes on warm mode and because of that i was not able to cook anything. Mr. Satender (Mob-[protected]) one of service man from glen came to see and detected the problem of thermostat change. He changed the part and took rs.480 (280 for thermostat + 200 for service charge) from me. On the very next day it stopped working, mr satender came again and took the rice cooker with him to the factory. I got a call from ms. Mamta (Mob-[protected]) she said your rice cooker is working fine in our factory. We said to return it to us. He came with the rice cooker again and the problem was the same. Whole body of rice cooker is destroyed by them by pushing it hard. Now they are saying the body, element and cut off needs to be changed worth rs.2000. With the only problem of cutoff, now they have destroyed the whole cooker. They couldnot detect the actual problem themselves, and now saying all tha parts are damaged.
I want my product to be repaired at their cost, or replace it with the new piece.

The address of the service centre is h. No.98, sarvodya nagar, ghaziabad

I had bought a Glenn chimney at Saravana Stores chennai. For installation chakra services chennai representative came and instructed me to get my loft cut by plumber and wall too to be holed. I did that after which same technician came. He used a rusted screw to fix the end cover of chimney flexible duct. kept the gap between wall and flexible duct without filling. Also not fix the fused light. From January even after repeated email complaint to Glenn head office nothing done so far

Dear,
Sir/mam
I have recently purchased chimney of glen touch screen model [ GL 607160, 1250 ts black]
From R R Enterprises c scheme jaipur rajasthan on dated 08/05/2016
and I am facing problem to install at my home no body is giving proper response because after purchasing this chimney company technician came to install but when he checked it to fit in kitchen he said it is defective piece will not working properly when I call to the company Mr ankit was picked up the phone and said will send u the new chimney but still more than 10 days he didn't give any response no one picking my phone too
That is shameful for you because a customer who is using branded company product and didn't get the right service from company side or did not get any satisfied response
now I m feeling that I just wasted my money with this company because company taking money for new brand and giving me defective is seems like a fraud or after that no one listening my complain
I juz request to you please change this defective piece as already get frustrated and facing mentally pressure

Purchased a cooking range from the local Glen dealer in Srinagar. As well as the electric chimney.
The top ring of the 3 in 1 burner is scratched by some hot utensil while cooking as if the ring is made of plastic. This happened in the first week only. No replacement provided. Also the suction of the chimney not good. These days in winter esp condensation