Glen Complaints & Reviews

My Glen cooktop GL-1043 GT, bought on 4th April, 2015 from Electronic Hub, H-15, vikas marg, Invoice no. 1259, blast while cooking, spilling all glasses from edges of glass top on me and food nearby, was lucky to save my eyes, its so shocking that such reputed company product met with such an end, called up customer care the same day all they say that i have to get new one installed myself, why should i pay for the danger we face, what is the guarantee. They pay no heed to the grievance the customer face, this is so sad.

On 8th jan almost 1 week back we have been installed a glen combo chimney & hob worth 29000/- (Inclusive of installation)

On very 2nd day of its installation chimney not working.
Hob burners are not starts ignited easily
No one came from glen to check the installed apparatus.
Installer men was forced us to give 200 extra as an installation charge.

Product is not good as compare to my last one of faber product.

I had purchased chimney from Glenn after confirming with the dealer that he will replace the same with another model in case the purchased model does not fit in to the existing modular kitchen. But since last 1.5 months i have been struggling to get in touch with the customer care. The engineers simply disconnect the call. The dealer turns deaf ear to my repeated calls and visits.
Unable to connect to Glenn directly.

The worst comapny to work with worst after sales support.
Megha appliances indrapuram/ vaishali ghaziabad are the worst... sales people called to know if we can change the chimney but informed them its nt working fine .. she said i will get this rectified and took contact details for the same... 1 week after sales person called and whn i asked what happed to complain.. said no complain is registerd... called megha appliances service center.. they put me on hold for 2 min and asked we dont have the complaint... pathetic and they only care to sell the product... this is with an AMC customer..
Never ever going to recommend this glen appliance company products to anyone.

We bought a four burner gas stove from glen company. But two of its burner are not working properly when we on or off the gas. Please fix it as soon as possible.when we off one of the burner then it makes a very weird noise. And it is some time risky also. Even when we on the burner some time it doesn't work.please fix it as soon as possible. We are waiting for your positive response.

Dear concerned,

We had purchased a gas stove glass top 6months back and 2 days ago it caught fire. I am surprised that a company like Glen can offer such malfunctioned product. The fire was caught in burner and pipe and could be really dangerous if left in noticed . I am very disappointed by the product and would strongly urge to replace my product with a new one and detail clarification on the issue.

Name -Rahul pareek
Address- pareek niketan, police lines.Sikar Rajasthan
Contact -[protected]

I have brought a cooktop on 16/08/2016 from Aligarh (Uttar Pradesh) & started using it from 01/09/2016. In just 15 days, the black toughened glass of the cooking gas slowly and gradually started falling down in pieces day by day!
I have no idea what the hell has happened to the glass? I mean I have used 1-2 cooktop of other brands in last 10 years, but I have never faced such a blunder issue. Now, I went 60 kms to aligarh from my residence to get the issue resolved but didn't get any help or solution from the distributor (Venus Sales, Aligarh)!
Now, willing to get a response from your side that can help me out in how to replace (or return) the blunder I just recieved!!

Awaiting Your Reply,
Shivam Agarwal

I have purchased a glasstop stove from "GTRE Canteen" at Bangalore.
Model : glen 1039 gt.
Date of purchase :[protected]
I am writing this mail with extreme dissatisfaction with the product. Its been just 1day i had purchased this product and it is started use but we are facing gas lekage problems.

I want my product to be replace with warranty cover.

Rgs,
Kumar Mallappa.
[protected].

Glen 2 burner glass cooktop are the worst cooktops i purchased the cooktop on 10th of april and started using it in may end with 2 months o[censored]sed todayi suddenly heard a blast sound from kitchen and to my surprise the cooktops glass has fragmented in several piece and the whole kitchen is seen around the expelled glass pieces of the cooktop just one burner was in use that too tea was there on the stove what a worst company they fame it to so much hype but worst product glen india please take care into this matter.

Worst company worst products not at all advisable proiducts of glen you will loose money within just 2 months just like i had big loss.

Ahmed
[protected]
Masabtank hyderabad

I had already informed you about this unresolved poor service of glen india by their franchise chakra services in chennai. Repeated emails to their customer service in india sees no response. The boss of their chennai office by email states the flexible duct end cover is interference fit which is incorrect. His team has fitted a rusted mild steel screw instead of the correct non rusted one. The instrument was installed without a light working which is not yet replaced

I have a Glen Hob which I had installed January 2015. After installation i am having regular problems with the burners. For last one year the big burner is not running. I had given several complaints but after giving several complaints for consecutive months one service person turned up and took the service charge and could not convey the proper problem so one more service person came after my call and again he couldn't rectify the proper problem so again he went away and after one week again one service person came who destroyed the total system and said it won't work properly anymore but you have to pay as i have changed the valve. When i denied to pay as the burners were still not running properly he opened the valve and destroyed my another burner and went off. Now my two burners are not working at all.
After this harassment should I wait for three days for your reply or should I move to the consumer court directly?
I need to get my burner running otherwise i will publish this nuisance to public media to aware others.
Tithi Bose Datta
[protected]
Kolkata

Bought a 3 burner automatic gas stove on 23rd march 2015. The automatic trigger of lighter stopped working in june 2015. When complained was asked to change the battery which was done twice still the system did not work. After repeated follow up sicne no one attended the complaint & was willing to come out of the change battery mode; started using normal lighter.

Early june 2016 we started facing problems with the burner & on the complaint the servicing agent came & did some cleaning; took rs 300 & went away. When he checked why the automatic trigger not working the wiring was found to be faulty & the cost of repair was estimated a whopping rs 1000 as the same was out of warranty.

Also mysteriously the next day the other burner stopped working properly; for which we are repeatedly calling with no one to come & service the burners yet.

It is futile to invest in this brand who have opened high end showrooms but with zero response & service quotient. Its high time glen either becomes responsive or shut shop in india

I have purchased a glasstop stove from "kamala home appliances" at gandhipuram coimbatore, tn.
Model : glen gl1038 gt al @ rs.8990/-
Date of purchase :[protected]
I am writing this mail with extreme dissatisfaction with the product. Its been just 10 months i had purchased this product and it toughened glass has broken into pieces. And the dealer has promised to provide extended warranty, but when i visited and told them about the problem they just said that the product doesn't cover warranty.

I want my product to be serviced with warranty cover.

I have a glen electric rice cooker 3056. Its not under warranty. On 13.04.2016, i made a complaint to service center of glen that my rice cooker is not stable on cook mode. After every 1 minute of cooking rice, it comes on warm mode and because of that i was not able to cook anything. Mr. Satender (Mob-[protected]) one of service man from glen came to see and detected the problem of thermostat change. He changed the part and took rs.480 (280 for thermostat + 200 for service charge) from me. On the very next day it stopped working, mr satender came again and took the rice cooker with him to the factory. I got a call from ms. Mamta (Mob-[protected]) she said your rice cooker is working fine in our factory. We said to return it to us. He came with the rice cooker again and the problem was the same. Whole body of rice cooker is destroyed by them by pushing it hard. Now they are saying the body, element and cut off needs to be changed worth rs.2000. With the only problem of cutoff, now they have destroyed the whole cooker. They couldnot detect the actual problem themselves, and now saying all tha parts are damaged.
I want my product to be repaired at their cost, or replace it with the new piece.

The address of the service centre is h. No.98, sarvodya nagar, ghaziabad

I had bought a Glenn chimney at Saravana Stores chennai. For installation chakra services chennai representative came and instructed me to get my loft cut by plumber and wall too to be holed. I did that after which same technician came. He used a rusted screw to fix the end cover of chimney flexible duct. kept the gap between wall and flexible duct without filling. Also not fix the fused light. From January even after repeated email complaint to Glenn head office nothing done so far

Dear,
Sir/mam
I have recently purchased chimney of glen touch screen model [ GL 607160, 1250 ts black]
From R R Enterprises c scheme jaipur rajasthan on dated 08/05/2016
and I am facing problem to install at my home no body is giving proper response because after purchasing this chimney company technician came to install but when he checked it to fit in kitchen he said it is defective piece will not working properly when I call to the company Mr ankit was picked up the phone and said will send u the new chimney but still more than 10 days he didn't give any response no one picking my phone too
That is shameful for you because a customer who is using branded company product and didn't get the right service from company side or did not get any satisfied response
now I m feeling that I just wasted my money with this company because company taking money for new brand and giving me defective is seems like a fraud or after that no one listening my complain
I juz request to you please change this defective piece as already get frustrated and facing mentally pressure

Purchased a cooking range from the local Glen dealer in Srinagar. As well as the electric chimney.
The top ring of the 3 in 1 burner is scratched by some hot utensil while cooking as if the ring is made of plastic. This happened in the first week only. No replacement provided. Also the suction of the chimney not good. These days in winter esp condensation

Hello Sir/Madam, This is with regard to my recent purchase of Juicer Mixer Grinder of Brand - Glen India Appliances. I Purchased this product Online from Pepperfry.com on 9th March 2016 and the product got delivered on 16th March 2016. From the very first use of this JMG (Juicer Mixer Grinder of Glen) There was a very loud noise coming out of its motor and the transparent outer lid cover was also getting in contact with the sharp blades hence damaging both the outer cover as well as the blades. This clearly prooves that the Glen India Appliances Products are Not Tested Before Distributing Into The Market. I raised a complaint for refund against that defective product at So Called Glen India Appliances Customer Support and they provided me this job no. [protected] and sent their technician but the technician did nothing just came and noted the model number of the product and went back, than after 3 days and after calling innumerable times to their customer care mobile numbers they sent a technician with a top transparent lid cover but as soon as their technician attached that cover same loud noise was coming and the cover was again getting in contact with the sharp blades. The technician was unable to fix the problem so they took the juicer mixer grinder for R&D and since than it is with them and so my money. I would like to tell Glen India Appliances that Consumers are not purchasing their Highly Priced Defective Products For Hopeless Glen's India Appliances R&D. I want Glen to take complete responsibility of that defective product and refund my money without wasting my further time.I have wrote Several Emails and Contacted several times to their customer care numbers but every time those hopeless time wasters says we will update you by evening and never call back, this is happening since i purchase that Defective Glen India Appliances. I Never Ever Recommend Anyone To Waste Their Money On This Kind O[censored]nauthentic, Defective, & Illiterate, Brand, Product & Services Like Glen India Appliances.

Hi - I had purchased one 3 burner cook top from NSG Canteen, Manesar of Glen Make.
-As soon as i assemble this .Its two big burner were not working.
-I registered a complaint against register no.[protected] and was been assured by Glen to rectify the problem.
-But looking no response from Glen, I sent a mail bearing the same complaint no..
-No action has been taken yet and seem they are not bothered to rectify even.
- I want either replacement of the Cooktop or my money back.

Hi,

I had got my built in hob and chimney from glen fitted through Has Enterprises on 1st December 2015.

The pathetic installation done is not yet rectified despite escalating multiple times through call and speaking to Mr Pradeep Shukla supervisor.


Please have this rectified at the earliest.

[protected]@gmail.com

Regards

Vinit