Glen Complaints & Reviews

We had purchased Glen 3 burner cooking stove from Big Bazar Jaipur in December 2014 and was installed in May 2015 since big bazar authority refused to install at our residence. ever since this installation when ever I light the burner I get shock like electric current, I spoke to big bazar they have asked us to complaint on companies web site. while putting on the burner I have to be very cautious as so many times I faced current from my gas stove, kindly inform your service person to visit the house and get it repaired /checking. Thanking you, vimala Bordia 13, Ganga path suraj nagar( west) civil lines Jaipur 302006 mobile no [protected] land line[protected]

fraud and Bad Service Centre experience regarding the glen chimney. so i decided to share my experience on compare india i think this will atleast help me to get my problem solve i had registered a complaint for the the chimney not working within the Year.

Please don' t buy any Glen chimney from Noida & NCR. . my experience is very poor service centre response for Faridabad service centre for any small issue. According to service centre response that like froud . I brought glen chimney last year 18th june, 14 some repair required but no any response reg. resolve the issue through service centre. Ms Mamta & Team. my contract no is 971100...

I have purchased glen chimney on 14 feb 2015 from your distributor in sector 22 chandigarh. The installation was done from your side but was not proper. The guy has fitted the chimney at high level from the cooktop that proper suction it not happening. Whren o called up the glen customer care in chandigarh they said they will charge for the reinstallation and also said that they didn't send anybody for the installation. If this is how the customer care centre reply then it will be taken in the different way from the customer side.

I had placed a service request on 4th may of 2015. I haven't got a call from the service centre till date which is 19th may of 2015.I had called the head office on 8th may and they told that some one from the service centre will call us. I have been trying to call the local chennai service centre ( Chakra enterprises, Alwarpet) but all in vain. The store manager either says that he will call me back in 2 minutes or he will cut my call. This has been happening for the last one week. I am highly frustated with the customer care that glen is extending. I may have to escalate the whole issue if this is not sorted out immediately.

Dear Sir, We had bought Glen 3 burner stove with a trust company has in the market but when I un packed the box I found there is Two scratch mark on the glass top & I got a shocked.I am cursing the moment in which I had opted to buy the product. When I tried to contact area Sales executive & received a call he & she is saying it will cost me another 4000/- around it cannot change free of cost although the gas stove still a fresh peace as well. Just want to ask Glen then what is the difference between a local brand and a reputed brand? Why one should go for it? R N Chakraborty [protected]

i have one cooking top a GLEN product with four burner, two burner of them are not working properly, kindly help us to resolve the problem. MOHD. ASGHAR F-86, 3rd floor, ABUL FAZAL ENCLAVE, JAMIA NAGAR NEW DELHI- 110025 Land mark-- opposite Johar Public School. [protected]

Dear Sir, We had bought Glen 4 burner stove with a trust company has in the market but yesterday I got a shocker. Glas top of the my stove got busted during my wife using it. Its glass converted into several pieces and scattered at all the places. My wife also has got small injuries in her hands. I am cursing the moment in which I had opted to buy the product. When I tried to contact technician he is saying it will cost me another 2500/- around and no guarantee for new one as well. Just want to ask Glen then what is the difference between a local brand and a reputed brand? Why one should buy a branded product like yours in higher price than cheaper products. It is a shame that your products are not giving enough safety to the customers. Thanks, Vishal

Hello, i am vijendra Singh Sisodiya, I have purchsed Glen chimni before couple of moths but after SO MANY AND MANY complaints it is not yet working as i supposed or as i get feedback from other Glen chimni users. I know that Glen's product feedback is very good. That's why i purchased same for my family. BUT i didn't get any possitive responce from local customer support of GLEN or LOTUS (From where i have purchased this). Please let me know, How can i get my Geln Chimni in proper working condition. As i have paid 15, 000 for it so i need this chimni in proper working condition. My Name is Vijendra Singh Sisodiya. Mob. [protected] Email - [protected]@gamil.com Ujjain (M.P)

we have purchased gas stove contains four burners about two months ago . One of its burner is not working properly from the very first day. We had registered a complaint regarding this after a week when we purchased it. We are facing too bad bad service from you glen .One guy came from glen agency and told us that i have noted your complaint and you will get a new burner in two or three days. Now one and half month has been passed .No one is picking our call in jalandhar based glen agency and burner is still in bad condition .

recently i purchased glen food processor but after opening one part called bowl lid is missing in the box, without this bowl lid several operatios can not be completed. add:- uday HNO.626/18, old fbd MOB:-[protected] Plz take necessary action in this regard and revert back me a.s.a.p Thanks. waiting for ur timely response

I have bought a glen food processor before 2 months.. The motor of the processor us not working..it has not operated even once.. I am trying to read h the customer care in Pune since 2-3 weeks nnow but I am not getting any response.I need some onone to aattenraattend to thisthis asap.

I had bought the Glen hob few years back. At present, the jet of big burner has become very loose and it is not operational as the force of gas pushes the jet out. My wife had complained the same to Glen and asked them to send a person with new jet. A person came 2 days later but did not get the jet. He said, he would get the required things next day. With 4 days on, the person has not even come back in spite of calling the service centre twice again. The service centre people just keep on pushing dates and are not inclined to get the problem fixed. This is the Shree Sai Enterprises in J P Nagar 7th Phase Bangalore Please get it addressed.

I want to get my spare part of the food processor I asked the service center to get it. When I went there to receive it they handed me an old one on objection they misbehaved said take it if you want or else go out and also they told me faulty rates the website said 40 they were asking 40

I had purchase the Glen Gas top form Croma, R City Mall at Mumbai a month back, from installation the product is giving trouble in terms of not igniting properly. The franchisee technician has attended 2/3 times but the same is not functioning. Pl help with replacement of the product immediately. Regards Rajalakshmi [protected]

What the worst service you have guys. Recently I have purchased a 2 Burner Glass cooktop of Your company Model 1021 from Best Price Agra on 11th Jan 2015. Which has a problem from the time of installation. I have logged a complaint for it in local service centre on 21st Jan 15 but still no resolution, when I called them today they said that no such mail received from me. I want to replace this product with new one because I just purchased a brand name for quality not for complaints. So this is my request to replace the product ASAP.

the behavior and the attitude of service centre employees is untolerable they should behave and deal with the customer with proper protocol when i wanted to get my blade replaced they were tryin to give me an old and used blade claiming it was new and wear and tear were due to company's fault, not theirs.. they misbehaved and talked like illiterates

It is always a great feeling when we are associated with renowned brand at the same time it is disappointing when the product do not meet the customer requirement with quality. I purchase Glen Cook Top GL1035 SSTR stainless steel vide Invoice No. 1152 dated 3-Mar-13. The main reason buying this product is brand, Triple burner and compact model. My very first purpose of Triple burner void when I found that the flame intensity is very low. If you go back and see my call history, the Triple burner was a concern and got changed however with many complaint the output was not satisfactory. I could see the other burner intensity has also reduced now. Now, it’s a very peculiar issue which is really not acceptable from such a brand that stainless steel body is brittle and cracking. i logged a mail and surprise to see below response... [protected][protected][protected][protected][protected][protected][protected] With reference to your complaint, we are trying to contact over the phone no given by you, but it was not answering, kindly provide your alternate no. With reference to the mail below, we have registered your complaint vide job no.141, dated 9/1/15 As your product is out of warranty, Body will be replaced on chargeable basis cost of body is Rs.2000/- and visiting charges Rs.200/- is applicable . Kindly confirm to enable us to get the job done. Thanks & Regards Payal Sharma Glen Appliances Pvt. Ltd. Faridabad [protected][protected][protected][protected][protected][protected][protected]

Hi, This is Irudayaraj Peter. I am from Chennai. This is regarding a Chimney that I bought with Glen some 7 years back. It had issues with the switch that turns the speed of the chimney. The switches has gone inside the chimney and after the recent cleaning that was done by the Chakra service engineer it give enormous amount of sound (like a mill). We had registered a complaint and it is almost 1 month and there is absolutely no response from the Chakra team in Chennai. Several phone call follow ups also made. But still the issue is that there is no response from the team. Worst customer service and total failure to even attempt to even provide any satisfactory response. Please help. My mobile number is [protected]. I am not going to recommend Glen to any one in the future if the service levels are going to be like this. Thanks.

I had purchased Glen Chimney Hood 6071-890 from Glen dealer M/s Punjab Crockery House, Khanna on 04/03/2012 vide bill no. C216632 for Rs. 9500/-. I had purchased the chimney with life time warranty. I was shown the sticker on the chimney indicating Life time warranty on the chimney with life time warranty ID 9087180. I was also advised to retain the bill given by the dealer to avail the warranty, if required. Now my chimney has stopped working & as such I complained to my dealer. The representative of the company arrived at my house but he refused to honor the warranty on the plea that it is compulsory to register the warranty online within 90 days of purchase of the product for which I was not aware & not at all advised at the time of purchase. On approaching the dealer I was assured my that my chimney shall be repaired without any charges. I had talks with various representatives of Glen company with full assurances of repair of chimney within warranty (recordings of calls with me). The numbers of the representatives are ) Sh Vikas [protected] 2) Sh Sanjiv [protected]. However the chimney has not been repaired till date. The company is not honoring life time warranty of its product. The company has cheated my in connivance with dealer who had not given any information for online registration of the product. My chimney is lying as a scrap since last one month. My chimney should be repaired without any cost within warranty & it should be registerd for warranty purposes in future