Glen Complaints & Reviews

we have purchased gas stove contains four burners about two months ago . One of its burner is not working properly from the very first day. We had registered a complaint regarding this after a week when we purchased it. We are facing too bad bad service from you glen .One guy came from glen agency and told us that i have noted your complaint and you will get a new burner in two or three days. Now one and half month has been passed .No one is picking our call in jalandhar based glen agency and burner is still in bad condition .

recently i purchased glen food processor but after opening one part called bowl lid is missing in the box, without this bowl lid several operatios can not be completed. add:- uday HNO.626/18, old fbd MOB:-[protected] Plz take necessary action in this regard and revert back me a.s.a.p Thanks. waiting for ur timely response

I have bought a glen food processor before 2 months.. The motor of the processor us not working..it has not operated even once.. I am trying to read h the customer care in Pune since 2-3 weeks nnow but I am not getting any response.I need some onone to aattenraattend to thisthis asap.

I had bought the Glen hob few years back. At present, the jet of big burner has become very loose and it is not operational as the force of gas pushes the jet out. My wife had complained the same to Glen and asked them to send a person with new jet. A person came 2 days later but did not get the jet. He said, he would get the required things next day. With 4 days on, the person has not even come back in spite of calling the service centre twice again. The service centre people just keep on pushing dates and are not inclined to get the problem fixed. This is the Shree Sai Enterprises in J P Nagar 7th Phase Bangalore Please get it addressed.

I want to get my spare part of the food processor I asked the service center to get it. When I went there to receive it they handed me an old one on objection they misbehaved said take it if you want or else go out and also they told me faulty rates the website said 40 they were asking 40

I had purchase the Glen Gas top form Croma, R City Mall at Mumbai a month back, from installation the product is giving trouble in terms of not igniting properly. The franchisee technician has attended 2/3 times but the same is not functioning. Pl help with replacement of the product immediately. Regards Rajalakshmi [protected]

What the worst service you have guys. Recently I have purchased a 2 Burner Glass cooktop of Your company Model 1021 from Best Price Agra on 11th Jan 2015. Which has a problem from the time of installation. I have logged a complaint for it in local service centre on 21st Jan 15 but still no resolution, when I called them today they said that no such mail received from me. I want to replace this product with new one because I just purchased a brand name for quality not for complaints. So this is my request to replace the product ASAP.

the behavior and the attitude of service centre employees is untolerable they should behave and deal with the customer with proper protocol when i wanted to get my blade replaced they were tryin to give me an old and used blade claiming it was new and wear and tear were due to company's fault, not theirs.. they misbehaved and talked like illiterates

It is always a great feeling when we are associated with renowned brand at the same time it is disappointing when the product do not meet the customer requirement with quality. I purchase Glen Cook Top GL1035 SSTR stainless steel vide Invoice No. 1152 dated 3-Mar-13. The main reason buying this product is brand, Triple burner and compact model. My very first purpose of Triple burner void when I found that the flame intensity is very low. If you go back and see my call history, the Triple burner was a concern and got changed however with many complaint the output was not satisfactory. I could see the other burner intensity has also reduced now. Now, it’s a very peculiar issue which is really not acceptable from such a brand that stainless steel body is brittle and cracking. i logged a mail and surprise to see below response... [protected][protected][protected][protected][protected][protected][protected] With reference to your complaint, we are trying to contact over the phone no given by you, but it was not answering, kindly provide your alternate no. With reference to the mail below, we have registered your complaint vide job no.141, dated 9/1/15 As your product is out of warranty, Body will be replaced on chargeable basis cost of body is Rs.2000/- and visiting charges Rs.200/- is applicable . Kindly confirm to enable us to get the job done. Thanks & Regards Payal Sharma Glen Appliances Pvt. Ltd. Faridabad [protected][protected][protected][protected][protected][protected][protected]

I purchased glen stove and from rajahmundry dealer . Mr. chiranjeevi is the person. I paid advance amount after 15 days they installed at my home. when i request for service they are not sending any person what they are saying is service engineers are not available. kindly solve the issue otherwise i will go for consumer court....

Hi, This is Irudayaraj Peter. I am from Chennai. This is regarding a Chimney that I bought with Glen some 7 years back. It had issues with the switch that turns the speed of the chimney. The switches has gone inside the chimney and after the recent cleaning that was done by the Chakra service engineer it give enormous amount of sound (like a mill). We had registered a complaint and it is almost 1 month and there is absolutely no response from the Chakra team in Chennai. Several phone call follow ups also made. But still the issue is that there is no response from the team. Worst customer service and total failure to even attempt to even provide any satisfactory response. Please help. My mobile number is [protected]. I am not going to recommend Glen to any one in the future if the service levels are going to be like this. Thanks.

I had purchased Glen Chimney Hood 6071-890 from Glen dealer M/s Punjab Crockery House, Khanna on 04/03/2012 vide bill no. C216632 for Rs. 9500/-. I had purchased the chimney with life time warranty. I was shown the sticker on the chimney indicating Life time warranty on the chimney with life time warranty ID 9087180. I was also advised to retain the bill given by the dealer to avail the warranty, if required. Now my chimney has stopped working & as such I complained to my dealer. The representative of the company arrived at my house but he refused to honor the warranty on the plea that it is compulsory to register the warranty online within 90 days of purchase of the product for which I was not aware & not at all advised at the time of purchase. On approaching the dealer I was assured my that my chimney shall be repaired without any charges. I had talks with various representatives of Glen company with full assurances of repair of chimney within warranty (recordings of calls with me). The numbers of the representatives are ) Sh Vikas [protected] 2) Sh Sanjiv [protected]. However the chimney has not been repaired till date. The company is not honoring life time warranty of its product. The company has cheated my in connivance with dealer who had not given any information for online registration of the product. My chimney is lying as a scrap since last one month. My chimney should be repaired without any cost within warranty & it should be registerd for warranty purposes in future

I had purchased Glen GL6070 SS 60cm 750m3 BF product serial No 901012 with Life Time Warranty from EZone Bangalore on 2/2/2009. Recently the chimney PCB has gone bad and I reported the issue to the Glen Service center. The Glen Faridabad says the PCB is covered under warranty and they will replace it for free of cost provided i have the Life Time Warranty card. I had posted the filled up form to the Glen when i purchased the product but didn't receive any card/acknowledgement for the same. Right now they are saying without the card they cannot honor the Life time warranty and i hae to pay 2500/- + for the PCB replacement. I had got the servicing (paid) done from Authorised service center till now they never asked about any service card or neither informed i should be holding the card. If the postal application has not reached them then i am not at fault. The product is from Glen, i have provided the original Invoice of the purchase but they are saying they cannot honor it. They are finding some excuses to not honor the Life Time Warranty under which they sold the product. I would request your intervention in this matter and help me out to get it repaired under the warranty. Ashwin

I purchased glen stove..now i had some problem with the stove.i contacted service man namely deepak bhat..phone no...[protected].the said person assured he will Come after 3 days..after calling three days the service man refused to pick calls..i hope my grievance will be redressed and action will be taken against service man who is giving bad name to the company..

I bought the below Glen product GLEN - Cooker Hood GL6071 Black (90) cm1000m3 BFLTW from below dealer CHAKARA, 37-A, Sir C.V.Raman Road, Alwarpet, Chennai - 600 018. Invoice No. 1611, Dt. 02/09/2014. But product did not installed until 18:46 PM, 04/09/2014. Moreover the service man, cam e to my house got Rs.1300/- saying he wanted to buy some materials on 03/09/2014 noon, but didn't turned up to my house until this moment, 18:51 PM, 04/09/2014. This is absolutely rubbish way of handling the consumer. Why should i pay my money and not getting the product installed and got more money by the company man and ran away with no professionalism. Please take appropriate action Thank you Sivajothi Subramaniam C3, Wisteria Flats, No.1, Ist Main Road, New Kumaran Nagar, Sholinganallur, Chennai 119. Mobile - [protected]

I bought a Glen - Cooker Hood GL6071 Black (90) cm1000m3 BFLTW on 02/09/2014. I bought from Dealer is CHAKARA, 37-A, Sir C.V. Raman Road, Alwarpet, Chennai - 600018. But the product did not installed for use till today 04/09, after several phone calls, Very disappointed that i paid my money and company is dodging. Moreover the service man took me Rs.1300/- money yesterday said he has to purchase something to install and said will come today, but never phoned or came. I made several calls to the Dealer and I was promised that they will come today since 03/09. I am extremely disappointed to the way i was dodged by paying my money and not getting the product installed and also getting me Rs.1300/- money by the service man for not doing any work. Please take appropriate action and do justice to me. Thank you Sivajothi [protected]

I had purchase a glen hob at VIVEK & CO at Tambaram west branch on 14/9/13. initially it works properly, after two months it started problem, while cooking the gas supply for the burners is suddenly reduced automatically and so the burners are not burning with its full efficiency.sometimes the burners burn with an unusual crackling sound after some time the burner will be back to normal form. it is happening 3-4 days in a week and we made complaint several times and the technician came and attended the complain, that time it works properly then the same problem occours.the technicians did not find the root cause of the problem.We find very difficult with the glen product and i hope that the Glen customer care will take necessary steps to rectify the problem as much as earlier.

The trust we placed on a business representative of Glen was totally shattered today while I discovered the original MRP of products that we booked for purchase on 09/08/2014. My husband and I along with our two little children walked into the Glen showroom at Hebbal Outer Ring Road Bangalore, to purchase a chimney.The Business executive who interacted with us was Mr. Murthy. We were told about the chimney which carries this code: GL-6052 SS 60 CM 1000m3/hr.The executive quoted the MRP for this product as 29, 000.00 and that there is an Independence day offer going on which is a combo offer for a reduced price of the chimney along with a gas stove. We did not require the gas stove so requested him to give us a best price for the chimney alone and he quoted the best price to be 18, 600.00 after a lot of negotiation and TIME being spent in the showroom. His claim was that he could not give the chimney at this price as it was only meant to be the price while you purchase a gas stove along with it.We then thought we’d pick up a gas stove too if was at a reduced price because of the offer. We liked the gas stove that carries this code GL-1033 AI. The original MRP of this gas stove was quoted to be 12, 000. As a best price to purchase both the chimney and gas stove he quoted 18, 000 for chimney and 6, 000for the stove. We made a cash advance of Rs 15000 to come back later and settle the remaining amount and pick up the goods. I just happened to check the prices of these goods that I have booked online and was shocked to find that the MRP on the chimney was 18, 990 and MRP on the gas stove was 7, 990. I know that I still have purchased the goods at a price lower than the quoted MRP but the trust factor that we have on a business representative has been shattered. I will not regard this as a cheating and shattering of trust from Mr. Murthy but the same from Glen as a company. Because you have not ensured to instil a quality of honesty and trust building in your business representatives through training programmes and the like.

I had purchased a GLEN kitchen hob in December 2013 from Gopu Nandilath GMart(a home appliances shop) at Edappally, Kerala, India. When we started using it by march 2014, we realized that the pan support is not leveled. We tried calling on your toll free number. But there was no answer. On contacting Gopu Nandilath, a person from service centre came to my house and verified the issue. But no actions were taken to fix it. We have been waiting for so long for some fix but nothing has happened so far. Requesting you to kindly look in to this and provide us with some fix.

We bought "Glen 3 burner glass cooktop" just 3 months back. today my mother was cooking food in the kitchen and suddenly glass shattered with a blast. We are really lucky that she did not get any serious injury. But that is really a big problem and totally not safe. I want answer from Glen. I am a third year Chemical Engineering student at IIT Bombay and I have a large knowledge of materials including glass. Glen should have used a high temperature resistant glass for the cooktops. I am going to take action against Glen if I don't get satisfactory answer.